An intake coordinator is responsible for assisting patients with admissions to healthcare facilities. Intake coordinators help with the patients' registration process, record their health conditions and medical histories, verify their health insurance information, schedule consultation appointments, manage patients' charts, and respond to patients' inquiries and concerns. Intake coordinators perform administrative and clerical tasks as needed, such as entering patients' information on the database, filing necessary insurance documents, and creating reports. They must be detail-oriented, as well as have excellent communication and organization skills.

Intake Coordinator Responsibilities

Here are examples of responsibilities from real intake coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Help the individuals achieve those goals by working with them on action steps outline in the ISP.
  • Assist students on their IEP to complete activities and achieve annual goals relate to their transition into adulthood.
  • Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
  • Assist senior paralegals with case management and jury trial preparation for patent infringement and securities litigation matters.
  • Update youth charts in regards to allergies, medication use, and immunization history at each visit.
  • Work with medical doctors' offices, facilities and patients to ensure correct CPT codes are being process for clinical reviewer.
  • Send referrals to SNF's, ALF's, and home-health agencies.
  • Identify PCP on admit and facilitate communication with PCP.
  • Perform as a CPR instructor to maintain staff compliance.
  • Determine appropriate level of care for each client using the ASAM dimensions.
  • Support the nursing staff with the SNF and home care placement process.
  • Maintain knowledge of DSM, and ASAM criteria for all levels of care.
  • Monitor all regulatory data collection, reports, file submissions, CMS guidance.
  • Audit and addressed cases that are pending or having issues with CMS approval.
  • Coordinate CPR, a, and first aid training, national certification testing, and registry.

Intake Coordinator Skills and Personality Traits

We calculated that 21% of Intake Coordinators are proficient in Patients, Customer Service, and Home Health. They’re also known for soft skills such as Problem-solving skills, Time-management skills, and Communication skills.

We break down the percentage of Intake Coordinators that have these skills listed on their resume here:

  • Patients, 21%

    Assisted patients and providers with issues related to eligibility, referrals and authorizations for Behavioral Health and Chemical Dependency issues.

  • Customer Service, 11%

    Address basic client questions and monitor intake area activities and provide recommendation to further efficient and effective customer service.

  • Home Health, 6%

    Maintained ongoing communications with home health clinicians and staff to ensure authorization for medically necessary home health services.

  • Patient Referrals, 6%

    Performed intake of initial patient referrals, including collection of patient demographic, medical, therapy and insurance/financial information.

  • Data Entry, 5%

    Performed general office support including filing medical records, data entry, ordering office and medical supplies for therapist and administrator.

  • Mental Health, 4%

    Take calls from members and providers regarding benefits eligibility, referrals and authorizations related to mental health and substance abuse benefits.

Some of the skills we found on intake coordinator resumes included "patients," "customer service," and "home health." We have detailed the most important intake coordinator responsibilities below.

  • Arguably the most important personality trait for an intake coordinator to have happens to be problem-solving skills. An example from a resume said this about the skill, "social and human service assistants help clients find solutions to their problems" Additionally, other resumes have pointed out that intake coordinators can use problem-solving skills to "reviewed data submitted through referral sources and performed data entry into the access solutions system. "
  • Another trait important for fulfilling intake coordinator duties is time-management skills. According to a intake coordinator resume, "social and human service assistants often work with many clients." Here's an example of how intake coordinators are able to utilize time-management skills: "collect information, data entry, process reports and paperwork and meet daily deadlines. "
  • Communication skills is also an important skill for intake coordinators to have. This example of how intake coordinators use this skill comes from a intake coordinator resume, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "skilled in initiating internal and external communications, and data entry. "
  • A thorough review of lots of resumes revealed to us that "compassion" is important to completing intake coordinator responsibilities. This resume example shows just one way intake coordinators use this skill: "social and human service assistants often work with people who are in stressful and difficult situations" Here's an example of how this skill is used from a resume that represents typical intake coordinator tasks: "provide compassionate patient care and advocacy. "
  • Yet another important skill that an intake coordinator must demonstrate is "interpersonal skills." Social and human service assistants must make their clients feel comfortable discussing sensitive issues This is clearly demonstrated in this example from an intake coordinator who stated: "demonstrated excellence in interpersonal communication, teamwork, customer service, flexibility and reliability. "
  • Another skill commonly found on intake coordinator resumes is "organizational skills." This description of the skill was found on several intake coordinator resumes: "social and human service assistants must often complete lots of paperwork and work with many different clients" Here's an example from a resume of how this skill could fit into the day-to-day intake coordinator responsibilities: "comply with organizational policies and procedures, regulatory requirements, hippa compliance and other established criteria and guidelines. "
  • See the full list of intake coordinator skills.

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    What Intake Specialists Do

    Intake coordinators manage the registration of clients or patients for medical services in a health care facility. They talk to patients and their families, determine their needs, and ask for patients' medical history and their mental and physical state. It is part of their job to obtain the insurance information of the patients. The necessary skills to become an intake coordinator include good writing and reading skills, good communication, and attention to detail.

    In this section, we take a look at the annual salaries of other professions. Take intake specialist for example. On average, the intake specialists annual salary is $2,075 lower than what intake coordinators make on average every year.

    Even though intake coordinators and intake specialists have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require patients, customer service, and home health in the day-to-day roles.

    These skill sets are where the common ground ends though. An intake coordinator responsibility is more likely to require skills like "patient referrals," "care services," "triage," and "admission process." Whereas a intake specialist requires skills like "phone calls," "veterans," "powerpoint," and "medical history." Just by understanding these different skills you can see how different these careers are.

    Intake specialists tend to make the most money in the government industry by averaging a salary of $41,839. In contrast, intake coordinators make the biggest average salary of $37,268 in the health care industry.

    On average, intake specialists reach similar levels of education than intake coordinators. Intake specialists are 1.5% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Support Services Coordinator?

    Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.

    Next up, we have the support services coordinator profession to look over. This career brings along a higher average salary when compared to an intake coordinator annual salary. In fact, support services coordinators salary difference is $560 higher than the salary of intake coordinators per year.

    A similarity between the two careers of intake coordinators and support services coordinators are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patients," "customer service," and "data entry. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, intake coordinator responsibilities are more likely to require skills like "home health," "patient referrals," "insurance verification," and "medical terminology." Meanwhile, a support services coordinator might be skilled in areas such as "support services," "basic math," "windows," and "cleanliness." These differences highlight just how different the day-to-day in each role looks.

    Support services coordinators may earn a higher salary than intake coordinators, but support services coordinators earn the most pay in the government industry with an average salary of $48,629. On the other side of things, intake coordinators receive higher paychecks in the health care industry where they earn an average of $37,268.

    When it comes to the differences in education between the two professions, support services coordinators tend to reach similar levels of education than intake coordinators. In fact, they're 0.8% more likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

    How a Family Services Coordinator Compares

    A family services coordinator maintains quantitative quality and qualitative quality monitoring systems and improvement systems for the program strategies to get executed with quality, fidelity, and reliability. They coach and offer supervisory guidance services to the family service team to keep the staff capacity robust and move the staff members towards mastering the core competencies. Other duties performed by family services coordinators include supporting vulnerable families, promoting family self-sufficiency, and supporting families whose children have special needs and chronic health conditions.

    Let's now take a look at the family services coordinator profession. On average, these workers make higher salaries than intake coordinators with a $3,976 difference per year.

    By looking over several intake coordinators and family services coordinators resumes, we found that both roles utilize similar skills, such as "patients," "mental health," and "social work." But beyond that the careers look very different.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from intake coordinators resumes, they are more likely to have skills like "customer service," "home health," "patient referrals," and "data entry." But a family services coordinator might have skills like "child care," "foster care," "family support," and "support services."

    Interestingly enough, family services coordinators earn the most pay in the government industry, where they command an average salary of $44,036. As mentioned previously, intake coordinators highest annual salary comes from the health care industry with an average salary of $37,268.

    When it comes to education, family services coordinators tend to earn higher education levels than intake coordinators. In fact, they're 8.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of a Case Management Coordinator

    The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies. There are also instances when they must reach out to clients and assist them with their needs. Furthermore, as a management coordinator, it is essential to maintain an active and transparent communication line across different departments and areas, all while adhering to the company's policies and standards.

    The fourth career we look at typically earns higher pay than intake coordinators. On average, case management coordinators earn a difference of $8,183 higher per year.

    While both intake coordinators and case management coordinators complete day-to-day tasks using similar skills like patients, customer service, and home health, the two careers also vary in other skills.

    Each job requires different skills like "patient referrals," "insurance verification," "medical terminology," and "medicaid," which might show up on an intake coordinator resume. Whereas case management coordinator might include skills like "care coordination," "risk management," "foster care," and "social services."

    Now, let's take a closer look at the financials in each career. The government industry tends to pay more for case management coordinators with an average of $48,125. While the highest intake coordinator annual salary comes from the health care industry.

    The average resume of case management coordinators showed that they earn similar levels of education to intake coordinators. So much so that the likelihood of them earning a Master's Degree is 2.3% more. Additionally, they're more likely to earn a Doctoral Degree by 0.3%.