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Become An Integration Specialist

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Working As An Integration Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $82,062

    Average Salary

What Does An Integration Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Integration Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Integration Specialist jobs

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Integration Specialist Career Paths

Integration Specialist
Technical Support Specialist Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Operations Manager Senior Manager Director Of Information
Chief Technology Officer
11 Yearsyrs
Project Leader Information Technology Consultant Senior System Administrator
Data Center Manager
9 Yearsyrs
Account Executive Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Network Technician Network Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Senior Consultant Senior Manager Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Leader Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Consultant Senior Technologist Network Administrator
Information Systems Manager
6 Yearsyrs
Account Executive Business Analyst Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Technician Systems Administrator
Information Technology Manager
8 Yearsyrs
Product Manager Development Manager Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Software Engineer Business Analyst Product Manager
Operations Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Business Analyst Product Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Operations Manager Senior Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Senior Software Engineer Senior Consultant
Senior Manager
10 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Product Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
Technical Support Specialist Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Systems Specialist 4.2 years
Staff Specialist 3.7 years
Senior Specialist 3.6 years
Systems Analyst 3.4 years
EDI Specialist 3.4 years
Lead Technician 3.3 years
MIS Specialist 3.3 years
Systems Integrator 3.2 years
Systems Support 3.1 years
Technical Analyst 2.8 years
Specialist 2.5 years
Data Specialist 2.5 years
Solutions Analyst 2.4 years
Support Specialist 2.3 years
Top Employers Before
Consultant 7.4%
Specialist 5.7%
Internship 5.7%
Technician 4.4%
Top Employers After
Consultant 8.3%
Specialist 3.8%
Manager 3.4%

Integration Specialist Demographics

Gender

Male

61.4%

Female

36.5%

Unknown

2.1%
Ethnicity

White

78.9%

Asian

9.5%

Hispanic or Latino

8.8%

Unknown

2.2%

Black or African American

0.6%
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Languages Spoken

Spanish

35.8%

French

11.3%

Portuguese

5.7%

German

5.7%

Arabic

5.7%

Hindi

3.8%

Russian

3.8%

Carrier

3.8%

Japanese

3.8%

Telugu

1.9%

Turkish

1.9%

Romanian

1.9%

Dutch

1.9%

Mandarin

1.9%

Korean

1.9%

Lithuanian

1.9%

Thai

1.9%

Tamil

1.9%

Nepali

1.9%

Italian

1.9%
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Integration Specialist Education

Schools

University of Phoenix

17.3%

Community College of the Air Force

9.5%

DePaul University

6.0%

New York University

5.4%

Capella University

5.4%

University of Washington

4.8%

Strayer University

4.8%

Michigan State University

4.2%

Pennsylvania State University

4.2%

Villanova University

3.6%

University of North Texas

3.6%

San Jose State University

3.6%

University of Texas at Arlington

3.6%

University of Maryland - University College

3.6%

University of Texas at Austin

3.6%

Walden University

3.6%

Northeastern University

3.6%

University of Arizona

3.6%

Community College of Rhode Island

3.6%

Webster University

3.0%
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Majors

Business

21.1%

Computer Science

12.7%

Computer Information Systems

8.6%

Electrical Engineering

7.1%

Information Technology

6.0%

Management

4.9%

Education

3.7%

Information Systems

3.6%

Nursing

3.4%

Project Management

3.4%

Accounting

3.1%

Finance

3.0%

Psychology

2.7%

Electrical Engineering Technology

2.6%

Computer Networking

2.6%

Health Care Administration

2.6%

Computer Engineering

2.5%

Communication

2.1%

Criminal Justice

2.1%

Social Work

2.0%
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Degrees

Bachelors

37.2%

Masters

23.4%

Other

19.2%

Associate

11.8%

Certificate

4.5%

Doctorate

2.1%

Diploma

1.6%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Integration Specialist Salaries

Job Title Company Location Start Date Salary
Integration Specialist, LTE ENB Nokia Solutions and Networks Us LLC Sunnyvale, CA Aug 29, 2016 $148,513
Integration Specialist, LTE ENB Nokia Solutions and Networks Us LLC Mountain View, CA Mar 11, 2015 $148,000
Lead Applications Integration Specialist Zolon Tech Solutions, Inc. Baltimore, MD Dec 25, 2015 $147,259
ENB Integration Specialist Nokia Solutions and Networks Us LLC Sunnyvale, CA Sep 21, 2015 $143,931
Integration Specialist, LTE ENB Nokia Solutions and Networks Us LLC Sunnyvale, CA Apr 20, 2016 $143,630
Senior Integration Specialist Adobe Systems Incorporated San Jose, CA Apr 27, 2016 $138,403
Tsci Integration Specialist Bloomberg, LP New York, NY Dec 30, 2016 $136,500
Integration Specialist Resmed Corp. San Diego, CA Apr 13, 2015 $135,000
Integration Specialist-Business Tools Dropbox, Inc. San Francisco, CA Jun 06, 2016 $135,000
Integration Specialist-Trading Solutions Bloomberg, LP New York, NY Aug 13, 2015 $133,000
SAP Integration Specialist Infinien Consulting Inc. Moonachie, NJ Aug 29, 2016 $130,666
HCM Integrations Specialist, People Insights and Engineering Facebook, Inc. Menlo Park, CA Apr 18, 2016 $130,000
Integration Specialist-Trading Solutions Bloomberg L.P. New York, NY Apr 22, 2015 $121,500 -
$134,000
HCM Integrations Specialist Facebook, Inc. Menlo Park, CA Aug 15, 2016 $120,000
Integration Specialist Adobe Systems Incorporated Lehi, UT Mar 15, 2016 $92,822
Integration Specialist Pyramid Technology Solutions, Inc. Ashburn, VA Dec 06, 2016 $92,248
Senior Enterprise Integration Platform Specialist Johnson Controls, Inc. Milwaukee, WI Jun 08, 2015 $92,186 -
$105,000
Senior B2B Integration Specialist Hub Group Inc. Memphis, TN Dec 17, 2015 $91,333 -
$105,000
Senior Integration Specialist Host Analytics, Inc. Redwood City, CA Mar 21, 2016 $90,500 -
$110,000
Delivery Integration Specialist-Professional Services Alfresco Software Americas Inc. San Mateo, CA Jun 01, 2015 $90,000 -
$110,000
Workday Integration/HCM Specialist Nvidia Corporation Santa Clara, CA Jul 30, 2015 $89,158 -
$144,933
Integration Specialist Blue Cross and Blue Shield of Louisiana Baton Rouge, LA May 07, 2016 $69,064
Integration Specialist II Louisiana Health Service and Indemnity Co. Baton Rouge, LA Dec 01, 2015 $69,064
Integration Specialist Logic Planet, Inc. Princeton, NJ Jun 09, 2016 $67,800
Integration Specialist Pyramid Technology Solutions, Inc. Indianapolis, IN Dec 06, 2016 $64,688
Integration Datapower Specialist IBM India Private Limited Dallas, TX Jun 02, 2015 $63,981 -
$68,806
Integration Specialist Webcetera L.P. TN Nov 22, 2016 $62,754 -
$72,000
Integration Specialist Intone Networks Inc. Lone Tree, CO Apr 14, 2015 $61,000

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Top Skills for An Integration Specialist

ProceduresDataAnalysisCustomerServiceWebServicesWindowsXPPl/SqlSystemIntegrationTechnicalSupportXMLFinancialSetupTroubleshootArchitecturePCUnixManagementSystemSuiteSQLServerLinuxActiveDirectory

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Top Integration Specialist Skills

  1. Procedures
  2. Data Analysis
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Created and implemented policies and procedures to reduce development delays while addressing and resolving client issues.
  • Provide data analysis, schema descriptions and query design consulting and support for customers utilizing our Data Mart extract.
  • Repair of wide variety of digitally operated office equipment with primary focus on customer service.
  • Gaggle also provides a variety of archiving and filtering solutions for other web services.
  • Consolidated 12 Windows XP images to a single master image, eliminating the need for separate image maintenance.

Top Integration Specialist Employers

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