Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Integration Specialist, LTE ENB||Nokia Solutions and Networks Us LLC||Sunnyvale, CA||Aug 29, 2016||$148,513|
|Integration Specialist, LTE ENB||Nokia Solutions and Networks Us LLC||Mountain View, CA||Mar 11, 2015||$148,000|
|Lead Applications Integration Specialist||Zolon Tech Solutions, Inc.||Baltimore, MD||Dec 25, 2015||$147,259|
|ENB Integration Specialist||Nokia Solutions and Networks Us LLC||Sunnyvale, CA||Sep 21, 2015||$143,931|
|Integration Specialist, LTE ENB||Nokia Solutions and Networks Us LLC||Sunnyvale, CA||Apr 20, 2016||$143,630|
|Senior Integration Specialist||Adobe Systems Incorporated||San Jose, CA||Apr 27, 2016||$138,403|
|Tsci Integration Specialist||Bloomberg, LP||New York, NY||Dec 30, 2016||$136,500|
|Integration Specialist||Resmed Corp.||San Diego, CA||Apr 13, 2015||$135,000|
|Integration Specialist-Business Tools||Dropbox, Inc.||San Francisco, CA||Jun 06, 2016||$135,000|
|Integration Specialist-Trading Solutions||Bloomberg, LP||New York, NY||Aug 13, 2015||$133,000|
|SAP Integration Specialist||Infinien Consulting Inc.||Moonachie, NJ||Aug 29, 2016||$130,666|
|HCM Integrations Specialist, People Insights and Engineering||Facebook, Inc.||Menlo Park, CA||Apr 18, 2016||$130,000|
|Integration Specialist-Trading Solutions||Bloomberg L.P.||New York, NY||Apr 22, 2015||$121,500 -
|HCM Integrations Specialist||Facebook, Inc.||Menlo Park, CA||Aug 15, 2016||$120,000|
|Enterprise Application Integration Specialist||The Mathworks, Inc.||Natick, MA||Feb 10, 2016||$93,018|
|Integration Specialist||Adobe Systems Incorporated||Lehi, UT||Mar 15, 2016||$92,822|
|Integration Specialist||Pyramid Technology Solutions, Inc.||Ashburn, VA||Dec 06, 2016||$92,248|
|Senior Enterprise Integration Platform Specialist||Johnson Controls, Inc.||Milwaukee, WI||Jun 08, 2015||$92,186 -
|Senior B2B Integration Specialist||Hub Group Inc.||Memphis, TN||Dec 17, 2015||$91,333 -
|Senior Integration Specialist||Host Analytics, Inc.||Redwood City, CA||Mar 21, 2016||$90,500 -
|Delivery Integration Specialist-Professional Services||Alfresco Software Americas Inc.||San Mateo, CA||Jun 01, 2015||$90,000 -
|Integration Specialist||Blue Cross and Blue Shield of Louisiana||Baton Rouge, LA||May 07, 2016||$69,064|
|Integration Specialist II||Louisiana Health Service and Indemnity Co.||Baton Rouge, LA||Dec 01, 2015||$69,064|
|Integration Specialist||Logic Planet, Inc.||Princeton, NJ||Jun 09, 2016||$67,800|
|Integration Specialist||Pyramid Technology Solutions, Inc.||Indianapolis, IN||Dec 06, 2016||$64,688|
|Integration Datapower Specialist||IBM India Private Limited||Dallas, TX||Jun 02, 2015||$63,981 -
|Integration Specialist||Webcetera L.P.||TN||Nov 22, 2016||$62,754 -
|Integration Specialist||Intone Networks Inc.||Lone Tree, CO||Apr 14, 2015||$61,000|
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