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Become An Integration Technician

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Working As An Integration Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $110,000

    Average Salary

What Does An Integration Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Integration Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Integration Technician Career Paths

Integration Technician
Lead Technician Manager Information Technology Manager
Information Technology Director
10 Yearsyrs
Lead Technician Manager
Information Technology Manager
7 Yearsyrs
Lead Technician Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Project Manager Quality Manager Production Manager
Technical Manager
7 Yearsyrs
Network Administrator Systems Analyst Network Engineer
Network Manager
6 Yearsyrs
Network Administrator Technical Support Engineer
Technical Support Senior Engineer
7 Yearsyrs
Network Administrator Systems Analyst
Information Systems Manager
6 Yearsyrs
Supervisor Manager Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Supervisor Superintendent Quality Control Manager
Technical Services Manager
7 Yearsyrs
Senior Technologist Senior Technician Specialist Senior System Administrator
Information Technology Systems Manager
8 Yearsyrs
Senior Technologist Technical Manager Technical Support Manager
Technical Support Services Manager
6 Yearsyrs
Senior Technologist Senior System Administrator Help Desk Manager
Service Desk Manager
7 Yearsyrs
Team Leader Technical Team Lead Senior System Administrator
Information Technology Supervisor, Information Technology
6 Yearsyrs
Systems Engineer Technical Analyst Desktop Support Analyst
Senior Support Analyst
6 Yearsyrs
Systems Engineer Technical Analyst Level Senior Technician
Senior Technical Support Specialist
5 Yearsyrs
Systems Engineer Information Technology Analyst Application Support Analyst
Incident Manager
9 Yearsyrs
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Do you work as an Integration Technician?

Help others decide if this is a good career for them

Average Length of Employment
MIS Technician 2.7 years
Top Careers Before Integration Technician
Technician 10.4%
Internship 3.7%
Cashier 3.0%
Top Careers After Integration Technician
Technician 10.0%
Supervisor 3.5%

Do you work as an Integration Technician?

Average Yearly Salary
$110,000
Show Salaries
$66,000
Min 10%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$110,000
Median 50%
$184,000
Max 90%
Best Paying Company
Google
Highest Paying City
Mountain View, CA
Highest Paying State
Washington
Avg Experience Level
2.5 years
How much does an Integration Technician make at top companies?
The national average salary for an Integration Technician in the United States is $110,897 per year or $53 per hour. Those in the bottom 10 percent make under $66,000 a year, and the top 10 percent make over $184,000.

Real Integration Technician Salaries

Job Title Company Location Start Date Salary
Smts Technology and Integration Globalfoundries U.S., Inc. Santa Clara, CA Sep 21, 2016 $151,436 -
$189,000
Integration Tech Lead Ciber, Inc. Charlotte, NC Feb 09, 2016 $145,000 -
$155,000
Integration Tech Lead Ciber, Inc. Charlotte, NC Sep 02, 2016 $145,000 -
$155,000
Business Technical Integrations Merrill Lynch Jersey City, NJ Aug 15, 2011 $130,000 -
$150,000
IT Business Intelligence Data Warehouse Integrator Directv LLC El Segundo, CA Apr 08, 2013 $123,864 -
$156,580
Senior Integration Technologist Co-Enterprise, LLC New York, NY Sep 01, 2015 $120,000
Soa/Integration Technical Center of Excellence CON Carefirst of Maryland Inc. Owings Mills, MD Feb 18, 2013 $117,240
Soa/Integration Technical Center of Excellence CON Carefirst of Maryland Inc. Owings Mills, MD Jan 14, 2013 $117,240
Pmts Technology and Integration Globalfoundries U.S. Inc. Malta, NY Jul 19, 2016 $116,000 -
$203,000
MTS Technology and Integration Globalfoundries U.S. Inc. Malta, NY Nov 19, 2015 $115,795 -
$146,000
Soa/Integration Technical Center of Excellence CON Carefirst of Mayland Inc. Owings Mills, MD Jan 09, 2013 $115,591
MTS Technology & Integration Globalfoundries U.S. Inc. Malta, NY Nov 18, 2015 $112,420 -
$146,000
MTS Technology and Integration Globalfoundries U.S. Inc. Malta, NY Jun 04, 2016 $109,620 -
$147,000
Smts Technology and Integration Globalfoundries U.S. Inc. Malta, NY Oct 25, 2016 $107,411 -
$175,000
MTS Technology & Integration Globalfoundries U.S., Inc. Santa Clara, CA Oct 11, 2014 $107,287 -
$168,000
Infrastructure Integration/Web Technologies Engi Target Corporate Services, Inc. Minneapolis, MN Feb 04, 2013 $99,757 -
$120,000
MTS Technology and Integration Globalfoundries U.S. Inc. Malta, NY Aug 19, 2016 $98,758 -
$147,000
Smts Technology and Integration Globalfoundries U.S. Inc. Malta, NY Dec 09, 2016 $98,758 -
$175,000
Smts Technology & Integration Globalfoundries U.S. Inc. Malta, NY Oct 02, 2014 $97,000 -
$175,000
MTS Technology & Integration Globalfoundries U.S. Inc. Malta, NY Mar 05, 2015 $91,957 -
$146,000
Smts, Technology and Integration Globalfoundries U.S. Inc. Malta, NY Sep 16, 2014 $91,957 -
$171,000
MTS Technology and Integration Globalfoundries U.S. Inc. Malta, NY Sep 18, 2015 $91,957 -
$147,000
MTS Technology & Integration Globalfoundries U.S., Inc. Albany, NY Oct 02, 2014 $90,709 -
$147,000
MTS Technology & Integration Globalfoundries U.S. Inc. Malta, NY Oct 02, 2014 $90,709 -
$147,000
Smts Technology and Integration Globalfoundries U.S. Inc. Malta, NY Dec 09, 2016 $90,064 -
$175,000
MTS Technology and Integration Globalfoundries U.S., Inc. Malta, NY Oct 05, 2016 $90,064 -
$147,000
MTS Technology and Integration Globalfoundries U.S. Inc. Malta, NY Jan 10, 2016 $90,064 -
$147,000

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Top Skills for An Integration Technician

  1. Computer Hardware
  2. Windows XP
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Installed computer hardware for servers, POS registers, printers and other computer peripherals.
  • Migrate user remote stations from Windows XP to Win 7 and troubleshoot any errors provided by present operating system.
  • Improved customer service by correcting over 15,000 circuitry routing issues and updating the broadband database to a manageable level.
  • Provided customer phone support including technical support on Graphics Applications software.
  • Delivered and configured PCs according to customer requirements

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Top 10 Best States for Integration Technicians

  1. Connecticut
  2. Washington
  3. New Hampshire
  4. Montana
  5. North Dakota
  6. Rhode Island
  7. Oregon
  8. Maine
  9. Massachusetts
  10. Minnesota
  • (457 jobs)
  • (950 jobs)
  • (228 jobs)
  • (150 jobs)
  • (201 jobs)
  • (113 jobs)
  • (546 jobs)
  • (147 jobs)
  • (916 jobs)
  • (737 jobs)

Integration Technician Demographics

Gender

Male

77.9%

Female

15.2%

Unknown

6.9%
Ethnicity

White

59.4%

Hispanic or Latino

16.2%

Black or African American

11.4%

Asian

8.3%

Unknown

4.6%
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Foreign Languages Spoken

Spanish

53.6%

Carrier

10.7%

French

7.1%

Italian

7.1%

Portuguese

3.6%

Albanian

3.6%

Hindi

3.6%

Hebrew

3.6%

Russian

3.6%

Polish

3.6%
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Integration Technician Education

Schools

University of Phoenix

22.5%

Community College of the Air Force

7.3%

University of Maryland - University College

6.6%

University of Houston

6.0%

Calhoun Community College

4.6%

Strayer University

4.6%

Florida Institute of Technology-Melbourne

4.0%

Purdue University

4.0%

Colorado Technical University

4.0%

Mesa Community College - Boswell

3.3%

Columbus State Community College

3.3%

Berks Technical Institute

3.3%

The Academy

3.3%

Virginia Commonwealth University

3.3%

De Anza College

3.3%

More Tech Institute

3.3%

Southern New Hampshire University

3.3%

Capella University

3.3%

Northern Virginia Community College

3.3%

Saint Leo University

3.3%
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Majors

Electrical Engineering

16.0%

Business

13.0%

Computer Science

9.3%

Information Technology

8.9%

Computer Information Systems

7.0%

Electrical Engineering Technology

6.7%

Computer Networking

6.4%

Communication

3.7%

Project Management

3.3%

Psychology

3.1%

Management

3.0%

Criminal Justice

2.4%

Computer Engineering

2.4%

Mechanical Engineering

2.4%

Graphic Design

2.4%

Education

2.1%

Environmental Control Technologies/Technicians

2.1%

Finance

2.0%

Accounting

1.9%

Drafting And Design

1.7%
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Degrees

Bachelors

34.4%

Other

25.1%

Associate

20.8%

Masters

11.1%

Certificate

5.5%

Diploma

1.9%

Doctorate

1.0%

License

0.2%
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