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The differences between integration technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an integration technician and a technical support technician. Additionally, an integration technician has an average salary of $86,903, which is higher than the $40,210 average annual salary of a technical support technician.
The top three skills for an integration technician include dexterity, hand tools and calipers. The most important skills for a technical support technician are customer service, technical support, and patients.
| Integration Technician | Technical Support Technician | |
| Yearly salary | $86,903 | $40,210 |
| Hourly rate | $41.78 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 86,369 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In the computer industry, and integration technician is typically in charge of installing and maintaining systems. Although their duties vary in their place of employment, it usually includes generating codes, devising integration plans, creating test structures, gathering and analyzing data, producing progress reports, and developing strategies to optimize operations. There are also instances where they provide technical support to employees or clients. Furthermore, as an integration technician, it is essential to maintain an active communication line with team members, coordinating for a smooth and efficient workflow.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
Integration technicians and technical support technicians have different pay scales, as shown below.
| Integration Technician | Technical Support Technician | |
| Average salary | $86,903 | $40,210 |
| Salary range | Between $53,000 And $141,000 | Between $24,000 And $64,000 |
| Highest paying City | Santa Clara, CA | Philadelphia, PA |
| Highest paying state | Delaware | Pennsylvania |
| Best paying company | eBay | Ropes & Gray |
| Best paying industry | - | Finance |
There are a few differences between an integration technician and a technical support technician in terms of educational background:
| Integration Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 40% |
| Most common major | Electrical Engineering | Business |
| Most common college | Northeastern University | Stanford University |
Here are the differences between integration technicians' and technical support technicians' demographics:
| Integration Technician | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 84.4% Female, 15.6% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |