Service Representative jobs at INTEGRIS Health - 350 jobs
Customer Service Rep ISS - Full Time - Variable Shift
Integris Health 4.6
Service representative job at INTEGRIS Health
INTEGRIS Health Baptist Ave, Oklahoma's largest not-for-profit health system has a great opportunity for a Customer Service Rep ISS in Oklahoma City. In this position, you'll work with our telecommunications services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
INTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for a Customer Service Rep ISS in Oklahoma City, OK. In this position, you'll work Full-time with our team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today, and learn more about our increased compensation plans and recently enhanced benefits package for all eligible caregivers such as front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Customer ServiceRepresentative I is responsible for answering telephone calls to assist both internal and external customers with service requests. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
PREFERRED QUALIFICATIONS
EXPERIENCE:
Prefer 2 years experience in a customer support service department within food, housekeeping, dispatch, plant operations management, or linen.
Call center/dispatch experience preferred
EDUCATION:
For current Deaconess incumbent(s) only at the time of acquisition (10/1/18) High School diploma or equivalent preferred.
SKILLS:
Computer literacy in Microsoft applications and the ability to type 35 wpm
The Customer ServiceRepresentative I responsibilities include, but are not limited to, the following:
Operate various software used in the Communications and/or Integrated Support Services departments, to include AMCOM, Teletracking, etc.
Handle emergency service calls and stress.
Gather the proper information and route it to the appropriate resource or department, either by work orders or other service means.
Operates the overhead paging system in emergency situations.
Understanding all emergency management codes and their responsibilities when these codes are activated.
Use good telephone etiquette when answering calls for service.
To provide limited departmental training as needed.
Reports to the Lead/Manager communications center.
This position may have additional or varied physical demand and/or respiratory fit test requirements.
Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Office environment
When transporting patients potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
$25k-29k yearly est. Auto-Apply 4d ago
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Customer Account Representative - Urology
Aeroflow 4.4
Asheville, NC jobs
Shift: Monday-Friday 8:30 am - 5:30 pm EST Pay: $20/hour Aeroflow Health is taking the home health products and equipment industry by storm. We've created a better way of doing business that prioritizes our customers, our community, and our coworkers.
We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you're looking for a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose - to provide great customer service to our new and current patients.
As a customer account representative, you will focus on providing exceptional customer service to patients, professionals, and insurance companies.
This is a fully remote position; however, it is not a flexible or on-demand schedule. To be successful in this role, you must be able to work in a quiet, distraction-free environment where you can handle back-to-back phone calls and maintain focus throughout your shift.
Please note: Working remotely is not a substitute for childcare. Candidates must have appropriate arrangements in place to ensure they are fully available and able to respond to calls and tasks as they come in throughout the workday.
Your Primary Responsibilities
We are currently seeking a Customer Account Representative. CAR is typically responsible for:
Handling a high-volume number of both incoming and outgoing phone calls daily
Updating account information, such as: product needs, insurance, contact information, etc.
Placing resupply orders for current patients that receive incontinence supplies and catheters
Researching insurance payer requirements and understanding reimbursement procedures
Troubleshooting equipment problems and offering product changes
Maintaining HIPAA/patient confidentiality
Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
Compliance is a condition of employment and is considered an element of job performance
Regular and reliable attendance as assigned by your schedule
Other job duties as assigned
Skills for Success
Excellent Customer Service Skills
Ability to Think Critically
Exceptional Organization
High Level of Compassion
Outstanding Written and Verbal Communication
Willingness to Make Decisions Independently
Ability to Contribute to a Team
Must Be Adaptable and Willing to Learn
General Computer and Email Proficiency
Required Qualifications
High school diploma or GED equivalent
1 year of customer service experience preferred
1 year of call center experience preferred
Excellent written and verbal communication skills
Excellent critical thinking skills
Excellent De-escalation skills
Excellent active listening skills
Ability to multitask - shifting between open applications as you speak with patients
Ability to type 40+ words per minute with accuracy
A reliable, high-speed internet connection is required, with a minimum download speed of 20 Mbps and minimum upload speed of 5 Mbps. Unstable or unreliable connectivity may impact performance expectations. Repeated internet or phone outages may result in the termination of remote work privileges at the discretion of Aeroflow Health management.
You might also have, but not required:
Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
DME supplies, specifically with incontinence and catheters
What we look for
We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
Family Forward Certified
Great Place to Work Certified
5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award
If you've been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$20 hourly 2d ago
Homecare Homebase Support Representative
Ambercare 4.1
Frisco, TX jobs
The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience.
Schedule: Remote Role / Monday - Friday 8am to 5pm.
>> We offer our team the best
Medical, Dental and Vision Benefits
Continued Education
PTO Plan
Retirement Planning
Life Insurance
Employee discounts
Essential Duties:
Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims.
Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors.
Submit and follow up on HCHB Support Tickets.
Assist in project tasks related to new agency acquisitions.
Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues.
Identifying trending issues and providing thorough research and documentation of findings.
Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite.
Ability to take assigned projects to successful completion.
The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications.
Position Requirements & Competencies:
High school diploma or GED equivalent, some college preferred.
No less than 2 years of recent HCHB software experience.
Excellent written and oral communication skills.
Excellent customer service skills.
Computer proficiency required: including intermediate level knowledge in Microsoft Suite.
Ability to analyze and interpret situations to complete tasks or duties assigned.
Detail oriented, strong organizational skills.
Team players who are passionate about their work and will actively contribute to a positive and collaborative environment.
Quick learners with strong problem solving and creative thinking abilities.
Driven individuals who remain engaged in their own professional growth.
Ability to Travel:
Heavy travel (varies and may exceed 50%) is required during acquisition phases.
Some travel may be required on weekends or evenings.
Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
To apply via text, text 9930 to ************
#ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR
We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities.
Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.
$28k-33k yearly est. 7d ago
Admissions Services Specialist Acute
Acadia Healthcare Inc. 4.0
Los Angeles, CA jobs
Acadia Healthcare is seeking remote Admissions Services Specialists to support our Acute Behavioral Health Facilities from coast to coast.
is 100% remote.
Highlights of this role include:
Ability to verify benefits information for assigned facility.
1 weekend day shift Friday, Saturday, Sunday
Experience monitoring and processing patient referrals (may include fax referrals).
Respond to inquiries about facilities within policy timeframes.
Support Acadia Healthcare admissions departments throughout the country.
As one of the nation's leaders in treating individuals with acute co-occurring mood, addiction, and trauma, Acadia Healthcare places a strong emphasis on our admissions & intake functions to allow us to help every possible person in need.
This person will be supporting Acadia Acute Admissions departments around the country in a remote capacity.
ESSENTIAL FUNCTIONS:
Manage Referral Management Portals
Monitor all faxed referrals
Monitor all webforms and call center handoffs/rollover referrals
Utilize facility admissions/exclusionary criteria to process incoming types of referrals
Respond to inquiries about the facility within facility policy timeframes.
Document calls inside of Salesforce and follow-up as needed
Complete Prior Authorization
Pre-Admit the patients in billing system
Coordinate with local admissions department regarding bed availability
Facilitate intake, admissions, and utilization review process for incoming patients.
Perform insurance benefit verifications, disseminating the information to appropriate internal staff.
Collaborate with other facility medical and psychiatric personnel to ensure appropriate recommendations for referrals.
Coordinate admission and transfer between levels of care within the facility.
Communicate projected admissions to designated internal representative in a timely manner.
Ensure all medical admission documentation is gathered from external sources prior to patient admission and secure initial pre-authorization for treatment and admission.
STANDARD EXPECTATIONS:
* Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
* Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
Bachelor's or Master's degree in Behavioral Science, Social Work, Sociology, Nursing, or a related field; in some states, RN, LVN/LPN
Knowledge of admission/referral processes, techniques, and tools
Familiarity with behavioral health issues and services
Solid understanding of financial principles and insurance reimbursement practices
Knowledge and proficiency with Salesforce.com (or other CRM application), Concur, and MS Office application.
LICENSES/DESIGNATIONS/CERTIFICATIONS:
* Licensure, as required for the area of clinical specialty, i.e., RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
SUPERVISORY REQUIREMENTS:
This position is an Individual Contributor
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.
AHCORP
LA
$32k-39k yearly est. 7d ago
Call Center Customer Service Rep - Houston, TX
ARS 4.4
Houston, TX jobs
ARS-Rescue Rooter
Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
Customer ServiceRepresentatives can expect:
Year-round work as we service multiple trades with multiple busy seasons.
Competitive pay options based on your skill and availability.
Paid orientation, paid training, and weekly direct deposit payroll.
Clean office environment with great equipment and a strong team ready to grow along side of you.
Comprehensive Training Opportunities provided by in-house Learning & Development team.
Training including but not limited to technical, sales, safety, leadership, systems training.
National Network to support professional growth & development and provide transfer opportunities.
Pay: $18-$19 per hour
Schedule: 12pm-8:30pm or 2pm-10:30pm
Full-time, year-round work
What We Offer:
Weekly pay via direct deposit
Paid training and onboarding
Insurance available after 31 days
Low-cost medical (as low as $5/week)
Dental, vision, HSA/FSA
401(k) with company match
13 days PTO + 8 paid holidays
Company-paid life insurance
Clean office environment with strong team culture
Career growth opportunities within a national network
Deliver exceptional customer service through inbound and outbound calls. You'll manage scheduling, handle multi-line phones, and support customers with professionalism and urgency. This is a fast-paced, team-driven role based in-office.
**THIS IS NOT A REMOTE POSITION**
Prior experience in a customer service or call center environment
Proficiency with Microsoft Office and computer-based systems
Ability to handle multi-line phones with accuracy and composure
Must report daily to our office, this is not a work from home opportunity.
Ability to work assigned shift and weekend rotation as required. (Discuss all schedule requirements at interview)
Must pass background check and drug screening
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.
$18-19 hourly 7d ago
Customer Success Executive
Luma Therapeutics 3.6
Remote
WE'RE LUMA HEALTH.
Needing healthcare can be hard - getting care shouldn't be.
We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.
So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.
Customer Success Executive
What YOU will do at Luma Health
We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health & hospital systems and Academic Medical Centers across the country.
As a Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer's organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
Key Responsibilities:
Customer Relationship Management:
Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers.
Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner.
Onboarding & Adoption:
Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows.
Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes.
Strategic Planning & Account Growth:
Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs.
Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives.
Customer Success Strategy:
Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes.
Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction.
Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement.
Data-Driven Insights:
Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes.
Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders.
Advocacy & Thought Leadership:
Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering.
Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients.
Collaboration & Cross-Functional Support:
Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly.
Provide training and education to both customers and internal stakeholders on the best practices for using our products and services.
Who You Are
5+ years of relevant work experience in customer success or account management. SaaS experience preferred
Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
Have exceptional written and verbal communication skills
You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details
Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
Proven Success in growing annual account spend over time.
Nice to have:
Healthcare, EMR, EHR Consulting, or Product Management experience
Process building experience
Upsell experience
We Take Care of You!
Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
Work Life Balance
Flexible Time Off
Wellness Programs
Discounted Perks
401(k) and Company Equity
Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.
Come join us if you want to make a difference in health care.
Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include incentive plan + stock options + benefits (including medical, dental, and vision.)
Base Pay Range: $100,000-$125,000 USD
Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.
$33k-60k yearly est. Auto-Apply 22d ago
Consumer Services Representative
Ocean Dental 3.3
Edmond, OK jobs
We are seeking a customer-focused and detail-oriented Consumer ServicesRepresentative to join our team in a fully remote capacity. The ideal candidate will be responsible for assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience across multiple communication channels.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or messaging platform.
Provide accurate information about products, services, policies, and procedures.
Resolve customer issues efficiently while maintaining professionalism and empathy.
Document all customer interactions in the CRM system.
Process orders, returns, refunds, and account updates as needed.
Escalate complex issues to the appropriate department or supervisor.
Meet performance metrics such as response time, customer satisfaction, and quality standards.
Stay informed about product updates, feature changes, and company policies.
Contribute to a positive team environment and suggest process improvements.
Qualifications
High school diploma or equivalent (Associates or Bachelors degree a plus).
Prior customer service experience preferred (call center, retail, hospitality, or similar).
Strong written and verbal communication skills.
Ability to work independently in a remote environment with minimal supervision.
Comfortable using customer support software, CRM systems, and communication tools.
Strong problem-solving and multitasking abilities.
Reliable high-speed internet and a quiet workspace.
Key Skills
Customer service & communication
Active listening
Conflict resolution
Multitasking & time management
Tech-savviness
Attention to detail
Empathy & patience
Work Environment
100% remote position
Flexible or set schedule depending on role
Requires consistent internet connection and adequate home office setup
Benefits (Optional Section)
Health, dental, and vision insurance
Paid time off & holidays
Retirement savings plan
Performance bonuses
Remote work stipend
Preferred qualifications:
Legally authorized to work in the United States
18 years or older
$24k-28k yearly est. 48d ago
Consultant, Customer Solutions
Cardinal Health 4.4
Remote
Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, working from home on Fridays.
What Customer Solutions contributes to Cardinal Health
The Customer Solutions team provides sales consultation through direct engagement "inside the four walls" of our customer's sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer's supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor.
* Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities
* Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings
* Provide expertise in healthcare supply chain internally and with customers
* Leverage data and insights to recommend supply chain best practices
* Consult on new business implementations, contracting and pricing strategy
* Help Customers to optimize our service offerings post implementation
Responsibilities
* Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
* Works onsite at customer locations, which could range from a hospital department to a Surgery Center
* Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
* Articulate benefits and adoption strategies to customer's supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
* Customer Presentations and Internal Account Planning
* Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
* Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
* Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
* Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting
Qualifications
* 3+ years of experience preferred
* BA, BS or equivalent experience in related field. Advance Degree preferred
* Ability to work independently and biased toward problem solving
* Strong supply chain and customer facing experience
* Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau)
* Experience working within inventory management systems and other databases, preferred
Anticipated salary range: $90,600 - $100,000
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
* Medical, dental and vision coverage
* Paid time off plan
* Health savings account (HSA)
* 401k savings plan
* Access to wages before pay day with my FlexPay
* Flexible spending accounts (FSAs)
* Short- and long-term disability coverage
* Work-Life resources
* Paid parental leave
* Healthy lifestyle programs
Application window anticipated to close: 02/13/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
$90.6k-100k yearly Auto-Apply 11d ago
Consultant, Customer Solutions
Cardinal Health 4.4
Massachusetts jobs
Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, working from home on Fridays.
What Customer Solutions contributes to Cardinal Health
The Customer Solutions team provides sales consultation through direct engagement “inside the four walls” of our customer's sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer's supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor.
Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities
Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings
Provide expertise in healthcare supply chain internally and with customers
Leverage data and insights to recommend supply chain best practices
Consult on new business implementations, contracting and pricing strategy
Help Customers to optimize our service offerings post implementation
Responsibilities
Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
Works onsite at customer locations, which could range from a hospital department to a Surgery Center
Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
Articulate benefits and adoption strategies to customer's supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
Customer Presentations and Internal Account Planning
Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting
Qualifications
3+ years of experience preferred
BA, BS or equivalent experience in related field. Advance Degree preferred
Ability to work independently and biased toward problem solving
Strong supply chain and customer facing experience
Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau)
Experience working within inventory management systems and other databases, preferred
Anticipated salary range: $90,600 - $100,000
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with my FlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 02/13/26 *if interested in opportunity, please submit application as soon as possible.
**
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.**
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here
$90.6k-100k yearly Auto-Apply 12d ago
Consultant, Customer Solutions
Cardinal Health 4.4
Boston, MA jobs
**_Ideal candidates will be based in Boston, MA. This position will require candidates to work onsite at a customer location in Boston, MA. The schedule will be onsite Monday through Thursday during standard business hours, working from home on Fridays._**
**_What Customer Solutions contributes to Cardinal Health_**
The **Customer Solutions** team provides sales consultation through direct engagement "inside the four walls" of our customer's sites of care, through a menu of standard assessments, insights, and analytical tools to improve the customer's supply chain performance and provide value, while advancing differentiation for Cardinal Health. We partner with Customers and our Distribution Centers to optimize and improve the overall supply chain by serving as a Trusted Advisor.
+ Support RFI/RFP process with a focus on ValueLink and supply chain optimization opportunities
+ Lead supply chain assessments, cost to serve and actively involved with go-live and supply chain design meetings
+ Provide expertise in healthcare supply chain internally and with customers
+ Leverage data and insights to recommend supply chain best practices
+ Consult on new business implementations, contracting and pricing strategy
+ Help Customers to optimize our service offerings post implementation
**_Responsibilities_**
+ Responsible for supporting supply chain expertise and working with the customer onsite to support inventory reconciliation process changes to maintain and optimize the service / solution
+ Works onsite at customer locations, which could range from a hospital department to a Surgery Center
+ Cultivate relationships to ensure successful customer experience and long-term relationship with customers.
+ Articulate benefits and adoption strategies to customer's supply chains to drive efficiency and optimization that helps drive a more positive customer experience and help retain business with Cardinal Health.
+ Customer Presentations and Internal Account Planning
+ Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to Customer Solutions Team policies and procedures.
+ Collaboration with Sr. Consultant, Customer Solutions Team on opportunities within the account.
+ Work in a cross functional team consisting of Operations, Engineering, Customer Support, and other functions to ensure Successful installation and adoption of the Customer Solutions Team solutions.
+ Responsible for reporting via Excel learning and utilizing Cardinal Health Customer Optimization tools and reporting
**_Qualifications_**
+ 3+ years of experience preferred
+ BA, BS or equivalent experience in related field. Advance Degree preferred
+ Ability to work independently and biased toward problem solving
+ Strong supply chain and customer facing experience
+ Data and Analytics Proficient in (fluid in Excel, pivot tables, and Tableau)
+ Experience working within inventory management systems and other databases, preferred
**Anticipated salary range:** $90,600 - $100,000
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** **02/13/26** *if interested in opportunity, please submit application as soon as possible.
_**_ _The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.**_
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$90.6k-100k yearly 11d ago
Patient Account Rep - Customer Service & Collections
Vancouver Clinic 4.1
Vancouver, WA jobs
Schedule: Tuesday through Saturday, 8:00a - 4:30p ( after successful completion of Monday through Friday, 8:00a-4:30p training ) Hiring Range: generally between $21.70-$26.00, and placement in the range depends on an evaluation of experience. Available Differential: Saturday ($2.50/hour)
Additional details: The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).
Vancouver Clinic is hiring Patient Account Representative to join Patient Financial Services. In this call-center environment, you'll be the first point of contact for patients with billing questions, helping to resolve account issues and ensuring a positive experience. Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
In this Role:
Answer patient billing inquiries with accuracy and empathy
Review accounts for refunds, financial assistance, and payment plan options
Respond to collection agency correspondence and process adjustments
Identify billing errors and initiate corrections.
Requirements:
High school diploma or equivalent.
Minimum of one year of experience in health care accounting within a medical office required.
Customer service experience required, preferably in a healthcare or call-center setting.
Additional Information: Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.
Pay Range:
$21.28 - $29.78
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
$21.7-26 hourly 4d ago
Patient Account Rep - Customer Service & Collections
The Vancouver Clinic 4.1
Vancouver, WA jobs
Schedule: Tuesday through Saturday, 8:00a - 4:30p (after successful completion of Monday through Friday, 8:00a-4:30p training) Hiring Range: generally between $21.70-$26.00, and placement in the range depends on an evaluation of experience. Available Differential: Saturday ($2.50/hour)
Additional details: The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).
Vancouver Clinic is hiring Patient Account Representative to join Patient Financial Services. In this call-center environment, you'll be the first point of contact for patients with billing questions, helping to resolve account issues and ensuring a positive experience. Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.
In this Role:
* Answer patient billing inquiries with accuracy and empathy
* Review accounts for refunds, financial assistance, and payment plan options
* Respond to collection agency correspondence and process adjustments
* Identify billing errors and initiate corrections.
Requirements:
* High school diploma or equivalent.
* Minimum of one year of experience in health care accounting within a medical office required.
* Customer service experience required, preferably in a healthcare or call-center setting.
Additional Information: Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.
Pay Range:
$21.28 - $29.78
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
$21.7-26 hourly Auto-Apply 4d ago
988 Crisis Call Specialist
Western Montana Mental Health Center 3.5
Missoula, MT jobs
988 Crisis Call Specialist
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes?
Who we are
Since 1971 Western Montana Mental Health Center (WMMHC) has been the center of community partnership in the 15 counties we serve across western Montana. We have committed to providing whole-person, person-centered care by ensuring an approach to health care that emphasizes recovery, wellness, trauma-informed care, and physical-behavioral health integration. We know the work we do is important and makes a significant impact in the lives of our clients and in our communities.
Working at WMMHC also gives you the opportunity to work under the Big Sky, giving you the adventure of a life time while serving your community and changing lives. We offer a work life balance so you still have time to discover all the natural beauty and recreational dreams that Montana has to offer while still engaging in a career path that is challenging and fulfilling.
If you want to join our team where community is at the heart of what we do, then you've come to the right place!
Job Summary:
Do you like to talk on the phone? Are you the person your family and friends turn to when they need support? Can you remain calm in stressful situations and empathize without judgement? If you can answer yes to these questions, the National Suicide Prevention Lifeline team needs your help!
With training in the following tasks, you will be able to serve your community members.
Triage incoming Lifeline calls and obtain caller information.
Conduct assessments and dispatch appropriate interventions when needed.
Deescalate callers in crisis over the phone.
Develop appropriate and realistic safety plans and complete appropriate follow up tasks.
Knowledge and familiarity with community resources
Complete documentation in an accurate and thorough manner.
Location: Remote* only after training and available to come into office when needed.
We are seeking a candidate who is able and willing to work varied shifts including evenings, weekends, holidays, and overnights.
Overnights shifts offer a pay differential. *Remote work is available after completion of training.
Qualifications
High School diploma or equivalent
Ability to pass background check
Provide proof of auto liability insurance coverage per Western's policies
Montana Driver's License with a good driving record
1-year related work experience in human services, preferred
Benefits:
We know that whole-person care is not just important for our clients, but recognize it's just as important for our employees. WMMHC has worked hard to provide a benefits package that encompasses that same concept. Our comprehensive benefits package focuses on the health, security, and growth of our employees. Benefit offerings will vary based upon full time, part time, or variable status.
Health Insurance - 3 options to choose from starting as low as $5 per pay period
Employer paid benefits: Employee Assistance Program, Life insurance for employees and dependents, and long term disability
Voluntary options available: dental & vision insurance, short term disability, additional life insurance and dependent care flexible spending account
Health savings account (HAS) with match or medical flexible spending account (FSA)
403(B) Retirement enrollment offered right away with an employer match offered after one year
Generous paid time off to take care of yourself and do the things you love
Accrued PTO starts immediately
Extended sick leave
9 paid holidays and 8 floating holidays
Loan forgiveness programs through PSLF or NHSC
Bilingual Sales & Enrollment Client Specialist - Remote (Spanish)
Thriveworks, clinician-founded and led, is a leading mental health provider of therapy and psychiatry. We offer in-person and online care, with 340+ offices and 2,200 clinicians across the US. In 2007, our Founder, AJ Centore, PhD, called 40 fellow clinicians and reached 40 voicemails - quickly learning that the counseling experience was subpar for both clients and clinicians. A year later, in 2008, he launched Thriveworks and set out to make therapy work better for everyone. Thriveworks offers mental health services to individuals of all ages, from adults to teens to children, helping them with their unique individual and relationship challenges.
About the Job
Our Center of Excellence is built on a culture of service excellence. Everyone can benefit from working with a skilled therapist, counselor, or life coach, and we strive to ensure that people all across the country have that very opportunity. The role of Enrollment Specialist at Thriveworks is a sales and full-time remote position, and is responsible for actively managing a pipeline of prospective clients seeking mental health services. The ideal candidate excels in a fast-paced, mission-driven environment, demonstrating exceptional communication, attention to detail, and adaptability. We have a lot of people reaching out for support, and it's our job to help them feel heard, explain what Thriveworks offers, and match them with the right service. You'll walk them through the scheduling process and make sure they feel comfortable, informed, and excited about getting started with their first appointment.
Responsibilities
Manage high-volume inbound and outbound client interactions using platforms such as Salesforce, NICE, and ThriveSupport.
Prospecting new leads, handling inbound calls, and conducting outbound outreach to support referral programs and engage prospective clients.
Handle 50+ calls daily while maintaining a high standard of organization and follow-through.
Meet or exceed key performance indicators (KPIs), including client conversion rates, intake targets, quality assurance (QA) standards, and schedule adherence.
Ensure clients are a strong fit for services by aligning their needs with appropriate offerings
Address and escalate client concerns to other departments and leadership, and follow up as necessary to ensure satisfactory resolution.
Work collaboratively in a fast-paced and ever-changing team environment.
Additional duties requested by Supervisor/Manager.
Compensation:
The base salary starts at $43,118 ($20.73/Hr).
In addition to the base salary, Enrollment Specialists have the opportunity to earn $0 - $30,000+ in commission annually, based on performance and achievement of goals.
Requirements:
Sales/Customer Service and Call Center experience is required, experience in the mental health field is preferred.
Bachelor's degree or a minimum of 2 years of inside sales experience within a digital health or similar sales environment (handling both inbound and outbound leads).
High proficiency in Google Suite (Docs, Sheets, Gmail, etc.) and CRM platforms, particularly Salesforce.
Must be fluent in Spanish
Must have a designated, quiet workspace to maintain client confidentiality and adhere to HIPAA compliance standards.
Excellent verbal and written communication skills, with the ability to engage a diverse range of clientele professionally and empathetically.
Work hours: Monday-Friday, 8:00 AM to 9:30 PM EST; Saturday & Sunday, 8:00 AM to 6:00 PM EST (subject to change).
This is an FT position with benefits, ranging between 32 - 40 hours per week, depending on the business needs.
Shift Bid opportunities are available (every 6 months) based on performance.
Internal candidates must be currently in good standing in their current role.
Benefits:
Competitive compensation + commission opportunities
401(k) with employer match
Medical, Dental, Vision, Life Insurance
Paid time off and holidays
Employee Assistance Program (EAP)
Professional growth and advancement opportunities
This is a remote, sedentary role that requires extended periods of sitting and working on a computer. Frequent typing and use of a standard keyboard and mouse are required.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
Our recruiters and other team members will only email you from ************************* or an @thriveworks.com email address.
Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)
We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report to ***********************. You can contact ************************** with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
$43.1k yearly Auto-Apply 22d ago
Client Service Technician II
GE Healthcare 4.8
Remote
SummaryActs as the primary GEHC Services face to the customer(s) served. Responsible for meeting the daily service repair needs of designated Imaging, LCS and Biomed equipment, to include multiple modalities of the customer's equipment. Drives customer satisfaction through Service Excellence.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description
Roles and Responsibilities:
Troubleshoot, install, maintain, and service repair needs on designated equipment.
Evaluate progressively complex, customer biomedical equipment issues and implement appropriate repairs.
First look on at least one imaging or LCS modality.
Perform on-time and accurate planned maintenance (PM), Field Modification Instruction, and safety/environmental inspections.
Own customer issues from dispatch or identification of issue to resolution.
Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently.
Maintain daily communications with customers without direction.
Follow as well as guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
Engage with other team members (including Remote Technical Engineers and Zone Service
Engineers) to ensure they are aware of the status of all issues at all times for their designated customers.
Effectively communicate and partner with teammates and colleagues.
Understand and communicate business goals and objectives to the broader GE team servicing.
Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times).
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).
Keep up to date with competitor information and market trends.
Identify business opportunities for the organization.
May include basic/refresher application training of clinical staff on designated equipment.
Qualifications :
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment;
OR equivalent military education and 2+ years of experience servicing electrical equipment;
OR High School Diploma/GED and 4+ years of experience servicing electrical equipment.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite).
Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception).
Must have and maintain a valid driver's license.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
For U.S. based positions only, the pay range for this position is $75,840.00 - 113,760.00. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
#LI-KG1
We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $75,840.00-$113,760.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
$75.8k-113.8k yearly Auto-Apply 22d ago
Cyber Client Service Technician - Lima, OH
GE Healthcare 4.8
Remote
SummaryActs as the primary GEHC Services face to the customer(s) served. Responsible for meeting the daily service repair needs of designated Imaging, LCS and Biomed equipment, to include multiple modalities of the customer's equipment. Drives customer satisfaction through Service Excellence.Job DescriptionResponsibilities:
Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity.
Works closely with multiple device manufacturers regarding cybersecurity issues.
Works directly with customer IT and security personnel to implement site cyber security policies.
Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls. Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
Perform on-time and accurate device level security actions.
Own customer clinical device security issues from dispatch or identification of issue to resolution.
Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.
Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely.
Maintain daily communications with customers without direction.
Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation.
Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers.
Effectively communicate and partner with teammates and colleagues.
Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security.
Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes - OS, MAC address, etc).
Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).
Keep up to date with competitor information, device security bulletins and market trends.
Identify business opportunities for the organization.
May include basic/refresher application training of clinical staff and customer security/IT personnel on designated equipment
Qualifications :
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment;
OR equivalent military education and 2+ years of experience servicing electrical equipment;
OR High School Diploma/GED and 4+ years of experience servicing electrical equipment.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite).
Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception).
Must have and maintain a valid driver's license.
#LI-PA1
#On-Site
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
$70k-104k yearly est. Auto-Apply 60d+ ago
Customer Support Consultant - Bilingual
Idexx Laboratories 4.8
Remote
Our Customer Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily). Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call.
Our Customer Support Consultants are working from home fulltime and will continue to remain virtual. This means that we are providing our onboarding, training, and support for our new hires (like yourself) virtually as well.
In the role of Reference Laboratory Customer Support Consultant:
You will act as the liaison between customers and the IDEXX laboratories.
As a member of this team, you will answer customer questions and quickly and effectively resolve issues.
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples.
What You Need to Succeed :
The ideal candidate will be fluent in both French and English
The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator.
A proven track record of providing extraordinary customer service.
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
It is important to have strong computer and technical skills.
You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment.
You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions.
Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have.
You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience.
Ability to be on the phone for 8 hours a day in a quiet workspace or office.
*When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.
Schedule:
This role requires schedule flexibility. The ability to work 8.5 hours between 11:30am and 8:00pm EST Monday-Friday and Saturdays (9am -5:30pm EST) on a rotating basis.
Reliable and dependable attendance is an essential function of this position.
What you can expect from us:
Hourly rate of $20/hr + based on experience
Eligible for annual bonus
Health / Dental / Vision Benefits
Why IDEXX
We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
#LI- REMOTE
$20 hourly Auto-Apply 12d ago
Veterinary Call Center Operator, Remote, RBVH
Ethos Veterinary Health 3.8
New Jersey jobs
Veterinary Call Center Operator- Remote Red Bank Veterinary Hospital (RBVH) proudly opened its new, state-of-the-art facility in May 2024-an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community. Equipped with advanced diagnostics like MRI, CT, fluoroscopy, and a PET scanner, the hospital features 52 exam rooms, 12 surgical suites, a dedicated emergency department, and expanded training spaces. Thoughtful amenities-including feline-only waiting areas, a rehab unit, comfort rooms, and a serene zen garden-reflect our commitment to exceptional care for pets and their families.
We are seeking a compassionate and reliable Call Center Operator to join our team. If you thrive in a fast-paced environment, where no two calls are the same and all animals are welcome, we'd love to hear from you.
Position Overview:
The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
Location:
Remote, New Jersey
Compensation:
Up to $19/hr based on experience.
Anticipated Schedule:
Full Time
Monday - Friday
8:30am - 4:30pm
Key Responsibilities:
Answer multiple line phone system
Transfer calls quickly and accurately
Assist in emergency situations by expediting calls to triage staff members
Knowledge of extension numbers to reach employees throughout the network
Utilize voice mail and paging system
Assist clients with direction to network hospitals
Troubleshoot problem calls
Understand the appointment scheduler program for exams and procedures
Answer general veterinary information questions regarding the hospitals
Inform and assist clients on navigating and using our website
Qualifications
Minimum Requirements:
High school diploma or equivalent.
At least ONE YEAR of successful Call Center or Medical facility experience preferred
At least ONE YEAR of successful Hospitality Industry experience preferred
Excellent communication skills.
Experience with a call volume of 80+ calls per day preferred
Ability to multi-task.
Must be computer literate; basic computer skills with ability to navigate new software.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Benefits
We're committed to supporting our team's well-being and professional growth with a comprehensive benefits package that includes:
Health, Dental, and Vision Insurance to keep you and your family covered.
401(k) with Matching to help you plan for your future.
Employee Assistance Program (EAP) for additional personal and professional support.
Uniform Allowance to ensure you're always prepared.
Generous paid time off, including:
Sick Days
Vacation Days
Bereavement Leave
Referral Program to reward you for helping us grow our team.
Why Join RBVH?
Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.
Receive a competitive compensation and benefits package that recognizes your expertise and commitment.
Discover more about our clinic and the incredible work we do by visiting our website at ***********************
$19 hourly Auto-Apply 1d ago
TELO Patient Account Service Representative (Corporate - Tulsa, OK)
Dental Depot 4.2
Tulsa, OK jobs
Patient Account ServiceRepresentatives process claims, collect payments, and resolve questions and problems about patient account financial, clerical, and administrative support to dental office to ensure efficient, timely, and accurate patient billing and follow-up.
Utilizes conflict resolution and problem-solving techniques to handle patient billing inquiries and complaints.
Inputs and monitors electronic fund transfers, Medicaid, and other insurance-related matters.
Essential Functions To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
• Provides financial, clerical, and administrative services to ensure efficient, timely, and accurate patient billing and follow-up in accordance with Dental Depot accounts receivable protocol.
• Provides quality customer service, utilizing conflict resolution and problem-solving techniques to manage patient inquiries and complaints.
• Prepares weekly outstanding claims reports instead of bi-weekly.
• Presents copies of denials to PASR Manager instead of office manager.
• Initiates collection efforts.
Investigates and resolves patient billing inquiries.
• Inputs and monitors electronic fund transfers per insurance websites for all providers accepted by Dental Depot.
Enters patient and insurance data as needed.
Processes insurance adjustments.
Monitors and updates insurance and patient payment status.
• Communicates effectively, courteously, and professionally with clinical and administrative staff.
Communicates effectively, courteously, and accurately with patients inquiring about statements, billing, payments, etc.
• Prepares bi-weekly outstanding claims reports and work completely through outstanding claims.
Copies any denials and works to completion from electronic fund transfers or checks.
Present to Dental Office Manager for review.
• Audits patient accounts for billing errors or inconsistencies.
• Inputs into Eaglesoft insurance information and updates patient information.
Inputs and monitors all Medicaid claims through the Medicaid website.
• Audit/Reconciles accounts receivables.
Verifies that insurance transactions comply with treatment performed.
• Assists in clearing the claims via the Claims X system and work the Daily Claim Report, daily.
• Closes out account's receivables at the conclusion of each business day, as scheduled by the Office Manager.
• Completes assigned tasks in a timely manner.
• Maintains dependable job attendance by reporting to work on time and ready to work.
• If needed: Greets patients in accordance with Dental Depot protocol.
Answers office phones in accordance with Dental Depot protocol.
Schedules patient appointments through the Eaglesoft system.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
• Position may be required to relocate to other Dental Depot clinics either permanently or on a short-term basis due to office needs, on an as needed basis at the discretion of Management.
• This position may complete other Administrative and Maintenance tasks as assigned by Management.
• Maintain regular and reliable attendance
$28k-33k yearly est. 16d ago
Full Time - Patient Food Service Rep - Varying Shifts - Enid
Integris Health 4.6
Service representative job at INTEGRIS Health
INTEGRIS Health Enid Hospital, Oklahoma's largest not-for-profit health system has a great opportunity for a Patient Food Service Rep in Enid, OK. In this position, you'll work Full Time with our Food Services team providing exceptional care to those who have entrusted INTEGRIS Health with their healthcare needs. If our mission of partnering with people to live healthier lives speaks to you, apply today and learn more about our recently enhanced benefits package for all eligible caregivers such as, front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. We invite you to join us as we strive to be The Most Trusted Partner for Health.
The Patient Food ServiceRepresentative is responsible for the clerical processing of all diet orders, nourishment orders, diet instructions, consults, menu distribution and pick up, and assisting patients with menu selections. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.
Previous customer service and/or call center experience helpful
6 months experience in hospital food service, as a diet clerk, or in a related field, preferred
Education towards a 4-year degree or an Associate's degree in Nutrition/Dietetics or completion of a Certified Dietary Manager program may be substituted for experience
Demonstrates interpersonal and communication skills, both written and verbal
Requires strong organization skills, accuracy, and attention to detail
Working knowledge of web-based software; ability to adapt to changes in software programs
Typing 20 wpm
Must be able to effectively communicate in English
The Patient Food ServiceRepresentative responsibilities include, but are not limited to, the following:
Utilizes software to update and modify patient menus prior to meals, update patient meal preferences, tally menu items for production areas, and process all computer diet order requests in a timely manner
Answers telephones, transcribes messages, and processes information upon receipt
Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately
Maintains the privacy, safety and dignity of patients by observing confidentiality and by adhering to safety and sanitation standards
Provides excellent customer service and maintains a positive attitude towards patients, hospital staff and visitors
Must be able to work under stress when confronted with situations in which work speed can make or break aspects of the job
May assist patients in making menu selections according to their diet order
May deliver trays and if so, must focus on presentation of patient trays, meal accuracy, and meal temperature. Ensures timely delivery of trays
Responsible for patient satisfaction during the shift for the assigned floors
May deliver patient trays and if so, is responsible for patient safety when delivering trays
Delivers the correct tray to the correct patient using two patient identifiers. Reports to leader as assigned
This position may have additional or varied physical demand and/or respiratory fit test requirements
Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Hazards and adverse working conditions are minimal if standard precautions are used when necessary.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.