How to hire an intensive case manager

How to hire an intensive case manager, step by step

Here's a step-by-step intensive case manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an intensive case manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new intensive case manager
• Step 8: Go through the hiring process checklist

What does an intensive case manager do?

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1. Identify your hiring needs

   Before you start hiring an intensive case manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect intensive case manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of intensive case manager salaries for various roles:

   Type of Intensive Case Manager	Description	Hourly rate
   Intensive Case Manager	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$13-25
   Coordinator	Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements... Show more	$12-29
   Volunteer	Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service... Show more	$11-19

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Rehabilitation
   • Social Work
   • Crisis Intervention
   • Community Resources
   • Behavioral Health
   • Mental Health
   • Management Services
   • Persistent Mental Illness
   • Substance Abuse Treatment
   • Community Services
   • Support Services
   • Dual Diagnosis
   • Social Services
   • Foster Care

   Check all skills

   Responsibilities:

   • Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
   • Coordinate services while teaching life skills promoting goal attainment, crisis management, recovery, rehabilitation and resiliency to underprivilege populations.
   • Encourage and counsele patients to follow through with drug rehabilitation and continuous psychiatric therapy.
   • Participate in the assessment, development and implementation of services to mentally ill patients in accordance with their individualize service plan.
   • Perform concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using establish InterQual guidelines.
   • Conduct intensive case management and quality control for file accuracy in order to ensure HUD regulations are accurately implement.

   More intensive case manager duties

3. Make a budget

   Including a salary range in your intensive case manager job description is one of the best ways to attract top talent. An intensive case manager can vary based on:

   • Location. For example, intensive case managers' average salary in alabama is 38% less than in california.
   • Seniority. Entry-level intensive case managers 45% less than senior-level intensive case managers.
   • Certifications. An intensive case manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in an intensive case manager's salary.

   Average intensive case manager salary

   $40,015yearly

   $19.24 hourly rate

   ---

   Entry-level intensive case manager salary

   $29,000 yearly salary

   Updated December 5, 2025

   Average intensive case manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$54,473	$26
   2	Washington	$52,690	$25
   3	Colorado	$47,185	$23
   4	North Dakota	$46,682	$22
   5	New York	$43,646	$21
   6	Alaska	$42,464	$20
   7	Maryland	$41,591	$20
   8	Maine	$37,805	$18
   9	Pennsylvania	$37,750	$18
   10	Virginia	$37,511	$18
   11	Arizona	$37,046	$18
   12	Massachusetts	$36,235	$17
   13	Utah	$36,024	$17
   14	Georgia	$35,534	$17
   15	Florida	$34,720	$17

   Average intensive case manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Southern California Hospitals	$59,378	$28.55	9
   2	New York State Restaurant Association	$52,202	$25.10
   3	Kaiser Permanente	$50,100	$24.09	92
   4	Lutheran Immigration and Refugee Service	$47,339	$22.76
   5	Lifesteps	$46,426	$22.32	4
   6	CITC	$45,770	$22.00
   7	The Philadelphia Coalition	$45,502	$21.88	36
   8	International Rescue Committee	$45,081	$21.67
   9	Madison County Health Care System	$44,037	$21.17
   10	Volunteers of America, Utah	$43,821	$21.07	7
   11	Lutheran Services Florida	$43,532	$20.93	34
   12	Safer Foundation	$43,522	$20.92	1
   13	DESC	$43,475	$20.90	9
   14	Rady Children's Hospital And Health Center	$43,455	$20.89	6
   15	Community Care Alliance	$43,163	$20.75	15
   16	Hamilton Health Center	$42,735	$20.55
   17	Tarzana Treatment Centers	$42,485	$20.43	25
   18	Boley Centers	$42,119	$20.25	6
   19	Chinatown Community Development Center	$41,953	$20.17	3
   20	Crozer Health	$41,867	$20.13

4. Writing an intensive case manager job description

   An intensive case manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of an intensive case manager job description:

   Intensive case manager job description example

   A wonderful and exceptional career opportunity for Nurse Manager of NICU is now available with a reputable non profit medical center in coastal, beautiful and warm California's Coast. If where you work matters to you, this hospital will be the right place for your career to blossom!
   
   The Nurse Manager of Neonatal Intensive Care Unit NICU will be part of not-for-profit hospital and clinic network committed to providing safe, quality, compassionate care for more than 80 years. This opportunity is targeted to the individual nurse skilled in providing excellent patient care.
   
   The NICU Neonatal Intensive Care Unit Nurse Manager will have the privilege to work for a prestigious hospital in Monterey Bay of Northern California proudly serving over 400,000 residents in the community. The thriving Medical Center is dedicated to patient safety and improving the overall health of the community.
   
   Reporting to the Nurse Manager of NICU and Nurse Director of Perinatal Services, the Manager of NICU will serve as a visible role model for the Nursing profession in providing quality patient care services. The NICU Manager will be responsible to bring vision and direction in outcome monitoring and quality improvement in patient care and promotion of a structured professional relationship among and between the medical staff, nursing staff, and ancillary services.
   
   The Nurse Manager of Neonatal Intensive Care Unit NICU will manage retention and recruitment of nurses and other patient care professionals while assisting with staff development for individuals involved in patient care through self-improvement in education and experience.
   
   The successful Manager of NICU will have personal characteristics of patience, tact, cheerfulness and enthusiasm toward activity program and the patients are essential. The Nursery Manager must have ability to cope with all types of people behaviors, team management skills, consensus building, team management, stress management and confrontation, and implementation of change are examples of necessary skills which have been developed through education and experience.
   The hospital is located in a beautiful and growing part of Northern California with lots of fun activities to choose from. The hospital will also offer excellent salary range and comprehensive benefits packages. Join now!

   Copy this example

   

5. Post your job

   To find intensive case managers for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any intensive case managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level intensive case managers with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your intensive case manager job on Zippia to find and recruit intensive case manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with intensive case manager candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new intensive case manager

   Once you've found the intensive case manager candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new intensive case manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an intensive case manager?