Post job

Intensive case manager resume examples from 2025

Zippi

Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
Resume example

All resume examples

How to write an intensive case manager resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in intensive case manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some intensive case manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

Zippi waving

List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
  2. Include as many relevant hard skills and soft skills as possible from the listing.
  3. Use the most up to date and accurate terms. Don't forget to be specific.
These five steps should give you a strong elevator pitch and land you some intensive case manager interviews.

Here are example skills to include in your “Area of Expertise” on an intensive case manager resume:

  • Rehabilitation
  • Social Work
  • Crisis Intervention
  • Community Resources
  • Behavioral Health
  • Mental Health
  • Management Services
  • Persistent Mental Illness
  • Substance Abuse Treatment
  • Community Services
  • Support Services
  • Dual Diagnosis
  • Social Services
  • Foster Care
  • Severe Mental Illness
  • Group Therapy
  • Community Agencies
  • Service Delivery
  • ICM
  • Public Assistance
  • Social Security
  • Independent Living
  • Discharge Planning
  • Crisis Management
  • Mental Health Diagnosis
  • Financial Assistance
  • Service Coordination
  • Medication Management
  • Psychosocial Assessments
  • Domestic Violence

Zippia’s AI can customize your resume for you.

Zippi waving

How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write intensive case manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from intensive case manager resumes:

Work history example #1

Therapeutic Support Staff

Central Virginia Svc

  • Completed Medicaid required progress reports.
  • Certified in CPR, First Aid, and crisis management.
  • Developed and implemented visual aides for people with limited communication abilities.
  • Completed safe crisis management and first aid, CPR training.
  • Served as sole support to communications department of five people, and to the General Manager.

Work history example #2

Direct Support Professional

Central Virginia Svc

  • Coordinated and monitored initial and ongoing assessment activities, developed and monitored Person Centered Plan (PCP).
  • Maintained and followed Ohio State and Medicaid regulations.
  • Software-defined radio modem algorithm and filter development, using embedded DSP platforms.
  • Worked with Medicaid recipients with mental illness diagnoses.
  • Received Certification in emergency First-Aid and CPR.

Work history example #3

Therapeutic Support Staff

Children's Health

  • Interacted with clients to implement goals according to each individual's IEP.
  • Collaborated with treatment team including BSC, parents and teachers to ensure consistency with treatment plan and behavior modification.
  • Certified in first aid, CPR/AED, and safe crisis management interventions.
  • Continued ongoing training through the FCC and BHRS.

Work history example #4

Substance Abuse Counselor

Seamen's Society For Children

  • Provided 1:1 tutoring and behavioral interventions to children and adolescents with developmental disabilities, ADHD, and/or Learning Disorders
  • Assisted in the hiring of new FFT clinicians.
  • Facilitated psycho-educational programming for traumatized and behaviorally challenged children.
  • Implemented cognitive-behavioral therapy for children and adult clients Conducted intake interviews with clients Attended weekly supervision with other Interns and LPCI's
  • Worked efficiently with enrollment counselors and college administrators.

Zippia’s AI can customize your resume for you.

Zippi waving

Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from intensive case manager resumes:

Bachelor's Degree in psychology

Virginia Commonwealth University, Richmond, VA

2005 - 2008

Master's Degree in social work

The University of Texas at Arlington, Arlington, TX

2016 - 2017

Highlight your intensive case manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your intensive case manager resume:

  1. Certified Case Manager (ACM)
  2. Certified Application Security Engineer - Java (CASE)
  3. Certified Nurse Assistant (CNA)
  4. Medical Assistant
  5. Certification in Forensic Social Work (CFSW)

Browse community and social services jobs