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Intensive case manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Dr. Florence DiGennaro Reed Ph.D.,

Lynette Bartucci

Below we've compiled a list of the most critical intensive case manager skills. We ranked the top skills for intensive case managers based on the percentage of resumes they appeared on. For example, 10.6% of intensive case manager resumes contained rehabilitation as a skill. Continue reading to find out what skills an intensive case manager needs to be successful in the workplace.

15 intensive case manager skills for your resume and career

1. Rehabilitation

Here's how intensive case managers use rehabilitation:

Coordinated services while teaching life skills promoting goal attainment, crisis management, recovery, rehabilitation and resiliency to underprivileged populations.
Provided supportive services to professional Human Services Specialists, Social Workers, Vocational Rehabilitation Specialists, family court, public welfare.

3. Crisis Intervention

Here's how intensive case managers use crisis intervention:

Delivered case management, crisis intervention, and residential consultation services for consumers with a severe and persistent mental illness.
Provide case management for patients including crisis intervention, concrete services and referral to Mobil Crisis for psychiatric evaluation.

4. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how intensive case managers use community resources:

Refer community resources to participants to utilize during recovery including support services, mental health services, and faith-based institutions.
Educated clients about mental and developmental disabilities concerning their diagnosis, medication, routine, and community resources.

5. Behavioral Health

Here's how intensive case managers use behavioral health:

Recognized for exemplary coordination of care with Behavioral Health, Child Protective Services and the Department of Developmental Disabilities.
Conduct mental health/substance screening, and submit necessary referral to the Substance Abuse/Behavioral Health Initiative for evaluation and treatment.

6. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how intensive case managers use mental health:

Established collaborative partnerships with Community Mental Health Centers in Indiana to improve services to members, including piloted respite services.
Participated in regular clinical supervision and continuing education activities to further develop professional skills in mental health case management.

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7. Management Services

Management services may refer to a number of supervisory duties depending on the type of work. A manager may be required to oversee a team of employees complete a series of tasks or monitor the quality of a product. Overall, any form of management involves supervising a worksite, whether this is a restaurant, grocery store, or manufacturing plant.

Here's how intensive case managers use management services:

Provided community and hospital based case management services to individuals suffering from a variety of mental illnesses and dual diagnoses.
Case management services include inter-agency communication between Philadelphia Adult Probation/Parole departments as well as various drug and alcohol treatment agencies.

8. Persistent Mental Illness

Here's how intensive case managers use persistent mental illness:

Community-based case manager working with an adult population of individuals with serious and persistent mental illness.
Provided management expertise developing and implementing treatment programs and strategies for adults with persistent mental illness.

9. Substance Abuse Treatment

Here's how intensive case managers use substance abuse treatment:

Visit various facilities to develop relationships with multiple substance abuse treatment staff.
Monitor client progress during in/out patient substance abuse treatment programs.

10. Community Services

Community ѕеrvісе is аn unраіd activity in which аn individual оr grоuр еngаgеѕ tо bеnеfіt thе lосаl, nаtіоnаl оr glоbаl соmmunіtу. It іѕ also uѕеd as аn аltеrnаtіvе to imprisonment аnd іѕ intended tо connect offenders to the victim or society ѕо thаt they can undеrѕtаnd how their асtіоnѕ аffесt оthеrѕ.

Here's how intensive case managers use community services:

Included the family in solution focused therapeutic planning and connecting to needed community services and informal supports.
Obtain and monitor community services for seriously emotionally disturbed children and adults.

11. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how intensive case managers use support services:

Coordinated various support services with the goal of reducing client inpatient admission, shorten residential placement and avoiding emergency psychiatric visits.
Engaged, enrolled and provided support services and psychiatric treatment to a population of seriously mentally ill homeless individuals.

12. Dual Diagnosis

Here's how intensive case managers use dual diagnosis:

Collaborate with each consumer in developing interventions related to the IAP that are clinically specific to dual diagnosis issues.
Provided intensive case management for high risk population (chronic mental illness, addiction, dual diagnosis).

14. Foster Care

Here's how intensive case managers use foster care:

Established and launched Packs of Love Program for Foster Care and Child Protective Services.
Provide Preventive Services to families at risk of foster care.

15. Severe Mental Illness

Here's how intensive case managers use severe mental illness:

Provided Linkage/Referral/Monitor/Advocacy services to consumer with chronic/severe mental illness and substance abuse.
Provided Intensive Case Management/ACT Services for individuals struggling with severe mental illness

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What skills help Intensive Case Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on intensive case manager resumes?

Dr. Florence DiGennaro Reed Ph.D.

Associate Professor and Chairperson, Director of the Performance Management Laboratory, University of Kansas

In my experience, employers appreciate real-world experience where students/recent graduates can apply the knowledge they learned in their courses to actual work settings. Thus, graduates who have had service-learning practicum courses, internships, or other relevant experiences have resumes that tend to stand out to future employers.

What intensive case manager skills would you recommend for someone trying to advance their career?

Lynette Bartucci

Lynette Bartucci, M.S., CRC, APCC#7835 Clinics Director / Adjunct Faculty, California State University - Fresno

I would recommend they try to enhance/include computer skills, such as Microsoft programs, including Excel and PowerPoint, and programs such as Zoom. Due to the pandemic, we continue to see a trend of "work from home" options needing essential computer and technology skills. Also, to polish up on grammar and appropriate English vocabulary. Again, a lot of communication needs to be done professionally through emails, texts, memos, and documents.

What type of skills will young intensive case managers need?

Dr. Thomas Dearden Ph.D.

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What technical skills for an intensive case manager stand out to employers?

William Weston

Professor, Centre College

The ability to write clearly and think critically. The deep sense that other people in other cultures, and other positions in our own culture, see the world differently, enabling students to respond to a broad range of people appropriately.

What soft skills should all intensive case managers possess?

Roxanne Ruiz-Adams

Lecturer, Kean University

In the world we are in, empathy and compassion are tools we need most when interacting with each other. Graduates need to practice the skills of listening actively, and communicating in a way that is responsive rather than reactive. As social media expands and the world becomes smaller we all have become more connected and more aware of the experience of being a global citizen. Graduates need to practice having conversations with those who are different from them, practice putting themselves in the shoes of those they interact with, and learn the art of conflict resolution. We are all different in the way we think, but now more than ever we need graduates who are solution focused in their responses to the world rather than problem focused.

What hard/technical skills are most important for intensive case managers?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.

Do you want to know more?

List of intensive case manager skills to add to your resume

The most important skills for an intensive case manager resume and required skills for an intensive case manager to have include:

Rehabilitation
Social Work
Crisis Intervention
Community Resources
Behavioral Health
Mental Health
Management Services
Persistent Mental Illness
Substance Abuse Treatment
Community Services
Support Services
Dual Diagnosis
Social Services
Foster Care
Severe Mental Illness
Group Therapy

Community Agencies
Service Delivery
ICM
Public Assistance
Social Security
Independent Living
Discharge Planning
Crisis Management
Mental Health Diagnosis
Financial Assistance
Service Coordination
Medication Management
Psychosocial Assessments
Domestic Violence
Medical Care
Comprehensive Assessments

Substance Abuse Issues
Community Support
TANF
Housing Assistance
Mental Health Issues
AOT
Crisis Situations
CFT
Mental Health Clients
Court Hearings
Medical Appointments
Medication Compliance
First Aid Training
SPMI
IEP
Mica

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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