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What does an intensive case manager do?

Updated January 8, 2025
8 min read
Quoted expert
Lesley Casarez Ph.D.
What does an intensive case manager do

An Intensive Case Manager helps clients access the required financial services, residential services, psychiatric services, social services, medical services, and other crucial services. They complete all client outcome reports, client registration forms, service document forms, and more. These professionals complete all client service plans while focusing on their requirements and strengths. They also monitor client service delivery by remaining in contact with service providers and clients.

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Intensive case manager responsibilities

Here are examples of responsibilities from real intensive case manager resumes:

  • Provide clients support with basic ADL's (shopping, payee services, budgets, managing and attending appointments).
  • Coordinate services while teaching life skills promoting goal attainment, crisis management, recovery, rehabilitation and resiliency to underprivilege populations.
  • Encourage and counsele patients to follow through with drug rehabilitation and continuous psychiatric therapy.
  • Participate in the assessment, development and implementation of services to mentally ill patients in accordance with their individualize service plan.
  • Perform concurrent review to assure appropriateness of admission, inpatient/acute care, rehabilitation/SNF status, and discharge using establish InterQual guidelines.
  • Conduct intensive case management and quality control for file accuracy in order to ensure HUD regulations are accurately implement.

Intensive case manager skills and personality traits

We calculated that 11% of Intensive Case Managers are proficient in Rehabilitation, Social Work, and Crisis Intervention. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Intensive Case Managers that have these skills listed on their resume here:

  • Rehabilitation, 11%

    Coordinated services while teaching life skills promoting goal attainment, crisis management, recovery, rehabilitation and resiliency to underprivileged populations.

  • Social Work, 10%

    Coordinated services for clients and families, law enforcement, attorney s, doctors, social workers, and teachers.

  • Crisis Intervention, 10%

    Delivered case management, crisis intervention, and residential consultation services for consumers with a severe and persistent mental illness.

  • Community Resources, 9%

    Refer community resources to participants to utilize during recovery including support services, mental health services, and faith-based institutions.

  • Behavioral Health, 7%

    Recognized for exemplary coordination of care with Behavioral Health, Child Protective Services and the Department of Developmental Disabilities.

  • Mental Health, 7%

    Established collaborative partnerships with Community Mental Health Centers in Indiana to improve services to members, including piloted respite services.

"rehabilitation," "social work," and "crisis intervention" are among the most common skills that intensive case managers use at work. You can find even more intensive case manager responsibilities below, including:

Compassion. One of the key soft skills for an intensive case manager to have is compassion. You can see how this relates to what intensive case managers do because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, an intensive case manager resume shows how intensive case managers use compassion: "provide compassionate personalized nursing care services to patients. "

Time-management skills. Another essential skill to perform intensive case manager duties is time-management skills. Intensive case managers responsibilities require that "social and human service assistants often work with many clients." Intensive case managers also use time-management skills in their role according to a real resume snippet: "maintained a caseload of 50+ patients, working under strict deadlines. "

Communication skills. Another skill that relates to the job responsibilities of intensive case managers is communication skills. This skill is critical to many everyday intensive case manager duties, as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." This example from a resume shows how this skill is used: "facilitate communication and coordinate community support and social service systems to ensure continuity of services. "

Interpersonal skills. A big part of what intensive case managers do relies on "interpersonal skills." You can see how essential it is to intensive case manager responsibilities because "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here's an example of how this skill is used from a resume that represents typical intensive case manager tasks: "use interpersonal communication skills to develop attainable goals appropriate to individual clients belonging to specific medicaid beneficiary groups. "

Organizational skills. Another common skill required for intensive case manager responsibilities is "organizational skills." This skill comes up in the duties of intensive case managers all the time, as "social and human service assistants must often complete lots of paperwork and work with many different clients." An excerpt from a real intensive case manager resume shows how this skill is central to what an intensive case manager does: "assist person served and parents/guardians in securing resources serve as organizational liaison to parents, guardians and community resources. "

Problem-solving skills. Lastly, "problem-solving skills" is an important element of what an intensive case manager does. Intensive case manager responsibilities require this skill because "social and human service assistants help clients find solutions to their problems." This resume example highlights how intensive case manager duties rely on this skill: "connected families to informal community supports and resources provided conflict resolution for families and adolescents"

Most common intensive case manager skills

The three companies that hire the most intensive case managers are:

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Compare different intensive case managers

Intensive case manager vs. Coordinator

Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.

The annual salary of coordinators is $1,584 higher than the average salary of intensive case managers.

There are some key differences in the responsibilities of each position. For example, intensive case manager responsibilities require skills like "rehabilitation," "social work," "crisis intervention," and "behavioral health." Meanwhile a typical coordinator has skills in areas such as "customer service," "patients," "excellent organizational," and "data entry." This difference in skills reveals the differences in what each career does.

Coordinators really shine in the technology industry with an average salary of $51,731. Comparatively, intensive case managers tend to make the most money in the health care industry with an average salary of $42,060.On average, coordinators reach lower levels of education than intensive case managers. Coordinators are 11.2% less likely to earn a Master's Degree and 0.5% more likely to graduate with a Doctoral Degree.

Intensive case manager vs. Volunteer

Volunteers are usually unpaid individuals who render their service to a company or organization. Most of the time, volunteers are skilled in specific areas needed by the organization but prefer to provide free service. They may be employed in another organization, but they lend their time and talent to another organization or company to give back to the community. They raise funds, create awareness, and work on the ground. Volunteers usually choose a cause or advocacy close to their heart, such as teaching children, taking care of the elderly, coaching sports teams, cleaning up communities, and caring for animals.

On average, volunteers earn a $8,788 lower salary than intensive case managers a year.

In addition to the difference in salary, there are some other key differences worth noting. For example, intensive case manager responsibilities are more likely to require skills like "rehabilitation," "social work," "crisis intervention," and "community resources." Meanwhile, a volunteer has duties that require skills in areas such as "child care," "patient charts," "patient care," and "front desk." These differences highlight just how different the day-to-day in each role looks.

Volunteers earn lower levels of education than intensive case managers in general. They're 14.3% less likely to graduate with a Master's Degree and 0.5% more likely to earn a Doctoral Degree.

What technology do you think will become more important and prevalent for intensive case managers in the next 3-5 years?

Lesley Casarez Ph.D.Lesley Casarez Ph.D. LinkedIn profile

Director, Quality Enhancement Plan Program Coordinator, M.S. Professional School Counseling Associate Professor, Curriculum and Instruction, Angelo State University

Graduates will need to learn to use technology in which virtual platforms are taking place and web conferencing platforms. Numerous platforms are being used, so the particular platform itself is not as crucial as being well-versed in how virtual education differs from face-to-face environments. Typically, the instructional role in online learning is more of a facilitator, as the educator guides the students to think critically, integrate, and apply new knowledge. This may be difficult for educators who would rather stand in front of a classroom and pass on their knowledge through lecture-based formats. Additionally, being well-versed in various web conferencing platforms will benefit graduates, as they move into a career that is currently requiring communication in virtual environments.

Intensive case manager vs. Resident assistant

Resident assistants help manage peers or younger students who live in a particular residence hall on campus. They are usually in charge of welcoming fellow students, providing residence hall tours, and helping students cope with their new environment. To help students become more at ease with their environment, resident assistants usually act as buddies. They answer inquiries that the students may have and act as the bridge between the students and the residence hall management. They assist with administrative activities in the residence hall, such as handing out forms for students and ensuring documents are correctly filled out.

On average, resident assistants earn lower salaries than intensive case managers, with a $10,044 difference per year.By looking over several intensive case managers and resident assistants resumes, we found that both roles require similar skills in their day-to-day duties, such as "crisis intervention," "community services," and "crisis management." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an intensive case manager is likely to be skilled in "rehabilitation," "social work," "community resources," and "behavioral health," while a typical resident assistant is skilled in "home health," "cpr," "vital signs," and "residential life."

Resident assistants make a very good living in the education industry with an average annual salary of $30,623. On the other hand, intensive case managers are paid the highest salary in the health care industry, with average annual pay of $42,060.Most resident assistants achieve a lower degree level compared to intensive case managers. For example, they're 17.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Intensive case manager vs. Case management specialist

In healthcare facilities, a case management specialist is in charge of ensuring that patients get quality service. Their responsibilities often include handling admission and discharge procedures, preparing and processing documents, gathering and organizing patient information, and developing strategies to optimize case management operations. There are also instances where they must address patient concerns and issues, resolving them promptly and efficiently. Furthermore, as a case management specialist, it is essential to function while adhering to the facility's policies and regulations.

Case management specialists tend to earn a higher pay than intensive case managers by an average of $1,538 per year.While both intensive case managers and case management specialists complete day-to-day tasks using similar skills like social work, crisis intervention, and community resources, the two careers vary in some skills.While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "rehabilitation," "behavioral health," "persistent mental illness," and "substance abuse treatment" are skills that commonly show up on intensive case manager resumes. On the other hand, case management specialists use skills like patients, patient care, substance abuse, and care coordination on their resumes.In general, case management specialists earn the most working in the technology industry, with an average salary of $55,377. The highest-paying industry for an intensive case manager is the health care industry.case management specialists reach lower levels of education compared to intensive case managers, in general. The difference is that they're 7.5% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.

Types of intensive case manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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