Working At Interactions

Interactions combine technology with human intelligence to improve the way businesses communicate with customers. They do this by creating virtual assistant applications that are intelligent enough to enable in-depth human conversations.

And the Interactions workplaces are themselves great places for human interaction, as they are friendly and rich in good company culture. Wally, a Senior IT Specialist at the HQ office, said: "I would say the culture is consistently upbeat and you can't walk down the hallway without saying hi to people."

Working At Interactions

Diving Into the Values at Interactions

Guiding Lights

Interactions's CEO Mike Iacobucci, said, "We spent a lot of time thinking about core values. We involved employees in this process as well. And I think what came out was really the right core values that really were a true reflection of how Interactions was operating."

Those core values are:

  • We are passionate about transforming customer experience: Interactions sees opportunity in every, well, interaction. They want businesses to see the same opportunity they do. So they enable businesses to get the most out of communication with clients of their own.
  • We are obsessed with customers' success: Interactions sees customers as an extension of their own team. The Interactions team is hyper-focused on improving customer experience.
  • We respect each other: Honesty, courtesy, sincerity, timeliness, and inclusivity aren't just buzz words here, but applicable guiding principles.
  • We embrace disruption: Interactions seeks to change the status quo and disrupt the industry. Not only do they embrace change, but chase it.
  • We do what we say: Though it is a laid back culture, Interactions holds itself to a very high standard of professionalism. When commitments are made, they are kept.
  • We create opportunity: Creating new opportunities for its own employees is really important to Interactions. The company helps employees advance and pursue their skills, interests, passions, careers, and lives.
  • On the values and how they are actually applied at Interactions, Patrick, a Project Manager, said, "I think Interactions has always been good at identifying folks who have that drive and who fit their values and who fit their model and promote them and reward them for the hard work that they do."

    Working At Interactions

    The Culture at Interactions

    Where Passion and Collaboration Meet

    Interactions has a very distinguished culture of laid back friendliness and inclusivity. "What's unique about interactions is just the environment. It's a bit more informal but very bright and very strategic." Brigida Director, Talent Acquisition. "We don't have siloes here. You can walk into anyone's office and feel very welcome.

    David, a software architect, was the third employee hired by Interactions. He noted that he might have had something to do with the laid back culture at the company. "The culture itself, working here, has always been fairly laid back... I was like 'work hard and you do what you say you're going to do and be kind of laid back about it.'"

    Interactions is the type of place where you can really feel at home. Shanerical, a Senior Talent Acquisition Partner, said that from the get-go, she felt like she was part of the team.

    "We had a holiday party back in December 2018, that was one of my favorite moments here. I'd only been with the company honestly for about 2 months, not even, but to walk in and have all of these employees that I literally just met say, 'Hey, Shanerical, come here, come sit here,' was just a really warm reception. I felt like everyone had known me for years," Shanerical said.

    Working At Interactions

    The Office at Interactions

    Where Important Interactions Happen

    The Interactions headquarters is located in the incredibly historic Franklin, MA. A lot of work is done through that office, but the company has several other locations as well. Those locations are:

  • Downtown Boston, MA
  • Indianapolis, IN
  • Austin, TX
  • New Providence, NJ
  • Northville, MI
  • Ann Arbor, MI
  • New York City
  • London, U.K.
  • Bengaluru, India
  • Working At Interactions

    The Benefits at Interactions

    Plenty of Opportunity to Interact

    Pam, a Software QA Engineer said, "Interactions definitely has a work hard, play hard environment. Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, Halloween decorating/costume contests, Oktoberfest, and lawn games during the summertime."

    As far as work-life balance goes, Interactions has a great one. Brandie, a Talent Acquisition Coordinator, said, "Interactions recognizes that our families, our hobbies, our physical and mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules."

    Some other benefits and perks Interactions offers are:

  • Free food and drinks
  • Wellness programs
  • Paid holidays
  • Gym reimbursement
  • College tuition/student loan debt assistance
  • Comprehensive medical plans
  • Working At Interactions

    The Organization’s Mission

    To make self-service easy and efficient, one interaction at a time.

    Industry

    Technology

    Revenue

    $25.2M

    Employees

    562

    Founded in

    2004

    Headquarters

    Franklin Town, MA

    Website

    interactions.com

    Organization Type

    Private

    Is This Your Company?

    The team at Interactions

    Key People
    • Chris Penrose (Director)
    • Robert Davoli (Director)
    • Michael Iacobucci (Executive Officer, Director)
    • Yoryos Yeracaris (Executive Officer)
    • Jim Dreher (Executive Officer)
    • Steve Murray (Director)
    • Dipiano Michael (Director)
    • Jason Bristow (Executive Officer)
    • Michael Wilens (Director)
    • Joseph Gildea (Executive Officer)
    • Deepak Bhateja (Executive Officer)
    • Thomas Holler (Director)
    • Richard Fox (Director)
    • Dave Parkinson (Executive Officer)
    • Elizabeth Lemons (Executive Officer)
    • Mark Leonard (Executive Officer)
    • Phil Gray (Executive Officer)

    What do people say about Interactions

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    What do you like about working for Interactions?

    Interactions Rankings

    Interactions is ranked #93 on the Best Technology Companies to Work For in Massachusetts list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

    Read more about how we rank companies.

    Interactions Salaries

    How much does Interactions pay?
    The national average salary for an Interactions employee in the United States is $44,063 per year. Employees in the top 10 percent can make over $80,000 per year, while employees at the bottom 10 percent earn less than $24,000 per year.
    8.3
    Salary Score
    Average Employee Earnings

    Interactions Salaries By Job Title

    While Interactions employees earn an average yearly salary of $44,063, different roles can command different wages. The higher paying positions at Interactions include Engineer, Client Services Manager, Subject Matter Expert, and Data Analyst. A typical Engineer salary at Interactions is $88,122. Some of the other roles at Interactions are Cashier and Customer Service Agent. A worker with the title Cashier at Interactions earns an average salary of $24,962 per year.

    Interactions careers

    On average, employees at Interactions stay with the company for 1.3 years. Employees most commonly join Interactions after leaving Walmart. When they leave Interactions, they most frequently get their next job at Amazon.

    Average Length of Employment
    PlumChoice1.8 years

    Interactions

    1.3 years
    Actifio1.1 years
    Shiftgig0.8 years
    Top Employers Before Interactions
    Walmart20.8 %
    Amazon7.4 %
    Show More
    Top Employers After Interactions
    Amazon13.7 %
    Walmart13.4 %
    Xerox12.1 %
    Show More
    00

    Do you Work At Interactions?

    Help us make this company more transparent.

    0

    Interactions Financial Performance

    7.0
    Performance Score
    We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

    Revenue

    $10M - $100M

    Founded in

    2004

    Organization type

    Private

    Interactions Financing Rounds

    DateAmountSecurity Type
    Aug 18, 2016Equity
    Aug 18, 2016
    $65,599,922
    $65,599,922
    Equity
    Equity
    Apr 10, 2015Equity
    Apr 10, 2015
    $9,499,967
    $9,499,967
    Equity
    Equity
    May 22, 2013Equity
    May 22, 2013
    $40,005,495
    $40,005,495
    Equity
    Equity
    Jul 28, 2011Equity
    Jul 28, 2011
    $11,964,460
    $11,964,460
    Equity
    Equity
    Mar 14, 2011Equity
    Mar 14, 2011
    $11,325,000
    $11,325,000
    Equity
    Equity

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    Interactions Competitors

    Based on our research, similar companies to Interactions are Actifio, VENDORIN, and Auto Load Logic. The average salaries at Actifio rank the highest, with their employees earning an average salary of $106,125 per year. The salaries at VENDORIN average $74,552 per year, and the salaries at Auto Load Logic come in at $73,366 per year.
    Company
    Average Salary
    $106,125
    $106k
    VENDORIN
    VENDORIN
    $74,552
    $75k
    Auto Load Logic
    Auto Load Logic
    $73,366
    $73k
    Top Hat
    Top Hat
    $72,766
    $73k
    No Limit Games
    No Limit Games
    $72,530
    $73k
    iTOK
    iTOK
    $61,972
    $62k
    BUSINESS RESOURCE SERV
    BUSINESS RESOURCE SERV
    $60,947
    $61k
    ARROWEYE SOLUTIONS
    ARROWEYE SOLUTIONS
    $52,369
    $52k
    Neat Company
    Neat Company
    $51,564
    $52k
    $50,674
    $51k

    Frequently Asked Questions about Interactions

    When was Interactions founded?

    Interactions was founded in 2004.

    How many Employees does Interactions have?

    Interactions has 562 employees.

    How much money does Interactions make?

    Interactions generates $25.2M in revenue.

    What industry is Interactions in?

    Interactions is in the technology industry.

    What is Interactions's mission?

    Interactions's mission statement is "To make self-service easy and efficient, one interaction at a time."

    What type of company is Interactions?

    Interactions is a private company.

    Who are Interactions's competitors?

    Interactions competitors include PlumChoice, Actifio, Shiftgig, Elevate, Zirtual, Auto Load Logic, YESVIDEO, No Limit Games, iTOK, Exec, Soaring, VENDORIN, ProctorU, Neat Company, Top Hat, SaviLinx, Branch Messenger, Classy, ARROWEYE SOLUTIONS, BUSINESS RESOURCE SERV.

    Who works at Interactions?

    Chris Penrose (Director)

    Robert Davoli (Director)

    Michael Iacobucci (Executive Officer, Director)

    Show More

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    You can find out what it is like to work at Interactions, also known as INTERACTIONS LLC, Interactions, Interactions Corp and Interactions LLC.

    Zippia gives an in-depth look into the details of Interactions, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Interactions. The employee data is based on information from people who have self-reported their past or current employments at Interactions. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Interactions and its employees or that of Zippia.