Interactions combine technology with human intelligence to improve the way businesses communicate with customers. They do this by creating virtual assistant applications that are intelligent enough to enable in-depth human conversations.
And the Interactions workplaces are themselves great places for human interaction, as they are friendly and rich in good company culture. Wally, a Senior IT Specialist at the HQ office, said: "I would say the culture is consistently upbeat and you can't walk down the hallway without saying hi to people."
Interactions's CEO Mike Iacobucci, said, "We spent a lot of time thinking about core values. We involved employees in this process as well. And I think what came out was really the right core values that really were a true reflection of how Interactions was operating."
Those core values are:
On the values and how they are actually applied at Interactions, Patrick, a Project Manager, said, "I think Interactions has always been good at identifying folks who have that drive and who fit their values and who fit their model and promote them and reward them for the hard work that they do."
Interactions has a very distinguished culture of laid back friendliness and inclusivity. "What's unique about interactions is just the environment. It's a bit more informal but very bright and very strategic." Brigida Director, Talent Acquisition. "We don't have siloes here. You can walk into anyone's office and feel very welcome.
David, a software architect, was the third employee hired by Interactions. He noted that he might have had something to do with the laid back culture at the company. "The culture itself, working here, has always been fairly laid back... I was like 'work hard and you do what you say you're going to do and be kind of laid back about it.'"
Interactions is the type of place where you can really feel at home. Shanerical, a Senior Talent Acquisition Partner, said that from the get-go, she felt like she was part of the team.
"We had a holiday party back in December 2018, that was one of my favorite moments here. I'd only been with the company honestly for about 2 months, not even, but to walk in and have all of these employees that I literally just met say, 'Hey, Shanerical, come here, come sit here,' was just a really warm reception. I felt like everyone had known me for years," Shanerical said.
The Interactions headquarters is located in the incredibly historic Franklin, MA. A lot of work is done through that office, but the company has several other locations as well. Those locations are:
Pam, a Software QA Engineer said, "Interactions definitely has a work hard, play hard environment. Our hard work pays off in the form of different social events throughout the year, including mini-golf tournaments, Halloween decorating/costume contests, Oktoberfest, and lawn games during the summertime."
As far as work-life balance goes, Interactions has a great one. Brandie, a Talent Acquisition Coordinator, said, "Interactions recognizes that our families, our hobbies, our physical and mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules."
Some other benefits and perks Interactions offers are:
The Organization’s MissionTo make self-service easy and efficient, one interaction at a time.
Franklin Town, MA
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Interactions Salaries By Job Title
On average, employees at Interactions stay with the company for 1.3 years. Employees most commonly join Interactions after leaving Walmart. When they leave Interactions, they most frequently get their next job at Amazon.
|Average Length of Employment|
|Top Employers Before Interactions|
Sears Holdings5.3 %
|Top Employers After Interactions|
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$10M - $100M
Interactions Financing Rounds
Aug 18, 2016Equity
Aug 18, 2016
Apr 10, 2015Equity
Apr 10, 2015
May 22, 2013Equity
May 22, 2013
Jul 28, 2011Equity
Jul 28, 2011
Mar 14, 2011Equity
Mar 14, 2011
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Chris Penrose (Director)
Robert Davoli (Director)
Michael Iacobucci (Executive Officer, Director)
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