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Working at Intercom

Zippia score 4.8

Overview

JobsSalaryRevenue

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Intercom overview

Industry
Internet Service Provider
Revenue
$150M
Headquarters
Employees
800
Founded in
2011
Website
Organization type
Private
CEO
Karen Peacock
Social media
Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It's the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support. Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby's and New Relic.The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.
The staff at Intercom come from unusually diverse demographic backgrounds. The company is 37.4% female and 49.1% ethnic minorities. Despite its diversity in other areas, Intercom employees are noticeably lacking in political diversity. It has an unusually high proportion of employees who are members of the Democratic Party, at 85.0%. Employees seem to enjoy working in an otherwise diverse workplace that is dominated by members of the Democratic Party. Intercom has great employee retention with staff members usually staying with the company for 3.3 years.
Intercom is a medium telecommunication company with 800 employees and an annual revenue of $150.0M that is headquartered in New York, NY.

Intercom's mission statement

To bring a Messenger-first, personal experience, to all customer and business communication. Our values guide how we work, how we interact with each other, the decisions we make, and how we put them into action.

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5.0/5

Intercom employee reviews

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Pros of working at Intercom

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The team at Intercom

  • The founders of Intercom are Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett.
  • The key people at Intercom are Karen Peacock, Eoghan McCabe and Des Traynor.
Key people
Karen Peacock
Eoghan McCabe
Des Traynor
Ciaran Lee
David Barrett

Intercom rankings

Intercom is ranked #20 on the Best Telecommunication companies to work for in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Intercom salaries

Average Intercom salary
$59,917
yearly
$28.81 hourly
Updated March 14, 2024

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Intercom diversity

9.9
Diversity score
We calculated Intercom’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Intercom’s workforce.
Intercom diversity summary. Zippia estimates Intercom's demographics and statistics using a database of 30 million profiles. Zippia verifies estimates with BLS, Census, and current job openings data for accuracy. We calculated Intercom's diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of Intercom's workforce.
  • Intercom has 800 employees.
  • 37% of Intercom employees are women, while 63% are men.
  • The most common ethnicity at Intercom is White (51%).
  • 16% of Intercom employees are Hispanic or Latino.
  • 14% of Intercom employees are Black or African American.
  • The average employee at Intercom makes $59,917 per year.
  • Intercom employees are most likely to be members of the democratic party.
  • Employees at Intercom stay with the company for 3.3 years on average.

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Intercom financial performance

9.8
Performance score

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    Updated March 14, 2024

    Zippia gives an in-depth look into the details of Intercom, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Intercom. The employee data is based on information from people who have self-reported their past or current employments at Intercom. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Intercom. The data presented on this page does not represent the view of Intercom and its employees or that of Zippia.

    Intercom may also be known as or be related to Intercom, Intercom Online, Intercom Online Inc, Intercom Online, Inc. and Intercom, Inc.