Intercom jobs - 74 jobs

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're expanding our Customer Success organization at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom and our AI Agent Fin to reach their business goals. As a Manager of our High‑Touch Customer Success team at Intercom, you will be responsible for and leading a team of world‑class Customer Success Managers. In this role, you will hire and develop a team of Customer Success Managers (CSMs) to act as trusted advisors who deliver unmatched value to our customers and foster long‑term partnerships. Your leadership will be key in driving customer outcomes with business objectives, directly impacting revenue expansion and retention. What will I be doing? You will hire, manage, and develop a High‑Touch Customer Success team. You will foster a healthy culture of continuous learning, accountability, and excellence on your team. You will act as a bastion of Intercom's values. You will motivate your team to build trusted customer relationships and deliver clearly‑defined value in the pursuit of consistent revenue growth. You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges. You will internally influence cross‑functional partners to ensure we are driving positive customer outcomes. You will effectively represent and advocate for the needs and opportunities of customers within your portfolio. You will proactively forecast, track, and report on KPIs related to growth and retention across your portfolio. You will leverage data insights to inform strategies and optimize team performance. You will look for new and innovative ways to drive the success of our customers. What skills do I need? 2+ years of experience in a leadership role within Customer Success, Account Management, or a related field 5+ years of experience as a CSM, Account Manager, or related customer‑facing role at a B2B technology company; experience with consumption‑based pricing is a plus. Demonstrated success in driving revenue growth and achieving portfolio targets A passion for teaching, developing, and growing others Exceptional relationship‑building and communication skills with cross‑functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid‑Market, and Key Account segments Ability to identify, analyze, and find creative solutions to complex problems Able to drive clarity for their team amid shifting priorities and competing initiatives Capable of handling competing priorities and projects in a fast‑paced environment High energy, self‑starter comfortable with ambiguity in entrepreneurial environments Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the Greater Chicago Area is $203,875 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any protected group status under any applicable law. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We are a design-led company where innovation and brand impact matter at every touchpoint. This is a senior leadership role with significant ownership and influence, offering visibility, resources, and runway to do the best work of your career. What's the opportunity? Director of Brand Design to define, evolve, and amplify the creative direction of the Intercom brand across every touchpoint. This is a rare opportunity to drive brand impact at scale-setting the bar for how Intercom shows up globally, leading a world-class team, and shaping the future of one of the most recognizable brands in SaaS. In this role, you will lead and inspire a high-performing team of Brand Designers and Managers, crafting a cohesive, innovative, and scalable brand identity. You'll partner with senior executives across marketing, product, communications, and workplace experience to ensure design is not only beautiful-but strategic, measurable, and a key driver of business growth. You'll be part of a forward-thinking design culture at Intercom, where creativity is valued at the highest levels of leadership. Our CEO is a former designer, and design is deeply embedded in how we solve problems and build for our customers. Intercom is a design-led company, and this role is a cornerstone of that commitment. This is a senior leadership role with significant ownership and influence. You'll have the visibility, resources, and runway to do the best work of your career. What will I be doing? This is a strategy-first role, with oversight of both vision and execution. Set the long-term creative vision for Intercom's brand and guide its evolution across all channels and touchpoints. Lead, mentor, and scale a high-performing brand design organization-empowering both managers and ICs to do their best work. Define and elevate the Intercom brand system, ensuring cohesion, creativity, and innovation across digital, experiential, and physical environments. Partner closely with senior executives across Marketing, Product Marketing, Communications, Demand Generation, and Workplace to deliver integrated brand experiences that drive measurable impact. Establish and refine creative standards, processes, and systems to enable efficient delivery at scale while protecting creative excellence. Advocate for the role of brand and design as strategic business drivers, connecting creative excellence to measurable outcomes. Own and evolve the Intercom brand book and visual identity guidelines-ensuring consistent global application. Recruit, develop, and retain top design talent, fostering a culture of creativity, accountability, and growth. Leverage data and insights to continually refine how design contributes to awareness, engagement, and growth. What skills do I need? 10+ years of experience in brand design, including 5+ years leading and scaling design teams in high-growth, cross-functional environments. Proven track record of shaping and evolving high-profile brand systems at scale. Exceptional creative direction and design execution skills with a strong portfolio of system-level, strategic brand work. Deep expertise in brand strategy, identity systems, and translating design across diverse environments. Demonstrated success leading cross-functional initiatives and aligning senior stakeholders around a shared creative vision. Comfortable navigating complexity, ambiguity, and organizational change at the executive level. Excellent communication and storytelling skills-you can influence, inspire, and align leaders and teams at all levels. Strong systems thinking-able to scale design through documentation, process, and tooling without sacrificing creativity. A sharp eye for craft, detail, and consistency. Experience leading in-house brand studios at product-led companies. Background in illustration, motion, or creative technology. Experience driving large-scale internal brand campaigns or corporate narrative efforts. Knowledge of performance marketing principles and how brand influences demand. Benefits Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews-great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family Equal Employment Opportunity Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Proof of eligibility to work in the United States is required where applicable. #J-18808-Ljbffr

A leading AI customer service company is seeking a Senior Customer Success Manager to partner with complex customers and guide them through AI transformation. This role involves building relationships, mapping processes, and advising on best practices to maximize product effectiveness. Ideal candidates will have extensive SaaS experience and strong communication skills. Competitive salary with a hybrid work model. #J-18808-Ljbffr

A leading customer service AI company is hiring a Senior Program Manager to drive digital strategies and customer success initiatives. The role demands 8+ years in customer experience and a strong understanding of data analysis to enhance customer journeys. You'll collaborate with cross-functional teams to build targeted engagement programs that boost retention. The position is based in San Francisco with a hybrid working model and competitive compensation including equity. #J-18808-Ljbffr

A leading AI Customer Service firm is seeking a LatAm Leader to drive strategic growth across its Latin American business. Responsibilities include defining market strategies, managing a diverse sales team, and fostering partnerships. The ideal candidate will have over 8 years in SaaS sales with proven leadership skills. This role offers a competitive salary and equity, with a focus on developing a strong regional presence in the rapidly evolving Latin American market. #J-18808-Ljbffr

A leading AI Customer Service company in San Francisco seeks a Senior Product Marketing Manager to lead positioning, messaging, and go-to-market strategies for its innovative products. This role demands a blend of strategic thinking and creativity, focusing on driving clarity and engagement around complex AI technology. Candidates should possess deep B2B marketing experience, exceptional writing abilities, and a genuine interest in technology. A hybrid working model is in place. #J-18808-Ljbffr

A leading AI Customer Service provider is looking for a Senior Sales Engineer to join their Customer Solutions Team in San Francisco. The role involves engaging directly with customers to understand their needs, delivering impactful presentations, and designing tailored solutions. Ideal candidates will have minimum 7 years of experience in technical pre-sales, strong problem-solving skills, and a passion for customer success, all while contributing to a collaborative work environment. #J-18808-Ljbffr

A technology company based in San Francisco is hiring a Manager/Senior Manager of Business Recruiting. This role focuses on leading recruiting strategies across GTM and G&A functions, shaping hiring priorities, and improving hiring quality. Candidates need over 8 years of recruiting experience, particularly in tech, and excellent partnership skills with senior leaders. Pay ranges between $175,000 and $220,000, with a hybrid working environment requiring three days in the office. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. We're now seeing strong demand for data scientists who can apply their expertise directly with our most strategic customers. As a Forward Deployed Data Scientist, you'll embed with customers to build Enterprise-grade Fin deployments. You'll play a pivotal role in transforming how our most strategic customers scale customer support - working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact. You'll also feed insights from these frontline deployments back into Intercom's product and strategy - helping shape the future of AI customer service. This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution. What will I be doing? Drive the adoption of Fin by helping customers automate and scale their support operations. Embed with strategic customers to understand their support workflows, data, and business challenges - to identify and implement opportunities where AI can deliver measurable impact. Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin. Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development. Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact. What skills do I need? Proven ability to apply data science in real-world business contexts to drive measurable outcomes. Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering. High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing. Excellent communication skills, both technical and non-technical. Rapidly prototype bespoke solutions for customers - knowing when lightweight analysis is sufficient versus when to scale. Excellent SQL skills and fluency in Python/R, with experience applying analytical and statistical methods to business problems. Experience with AI/ML evaluation, LLM-driven applications, or conversational AI. Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand. Bonus skills and attributes Experience in technical consulting, customer-facing analytics, or SaaS product data science. Experience applying AI to scale the data science workflow. Benefits We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $197,600 - $225,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As part of the GTM Analytics team, you will provide data-driven insights that support scaled, digital-first go-to-market programs. This role helps teams understand performance across repeatable GTM and customer motions, with a focus on engagement, adoption, and growth. You will work closely with cross-functional partners to ensure scaled programs are well measured and continuously improved. What will I be doing? Targeting & Cohort Analysis: Analyze customer and prospect cohorts to support targeting, prioritization, and distribution for scaled digital programs. Program Impact Measurement: Measure the impact of point-in-time and evergreen digital engagements on key business and product metrics. Campaign & Program Analysis: Analyze performance across scaled tactics such as webinars, email campaigns, workshops, and virtual or in-person programs. Attribution & Distribution Reporting: Build and maintain dashboards that track distribution, reach, and attribution as part of regular KPI reporting. Cross-Functional Collaboration: Partner with GTM, Marketing, and Success teams to answer business questions through data. Continuous Improvement: Identify opportunities to improve reporting, measurement, and analysis workflows over time. What skills do I need? 3-5 years of experience in analytics, GTM, customer analytics, or a related field Strong understanding of SaaS GTM and customer success metrics Experience using SQL and BI tools such as Tableau or Looker Ability to manage multiple priorities and reporting needs independently Strong attention to detail and data accuracy Excellent written and verbal communication skills Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $153,000 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom's go‑to‑market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you'll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data‑driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers. What will I be doing? Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact. Build data‑driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post‑engagement performance of our AI Agent, Fin. Partner with ProServ leadership to monitor Fin Activation Rate, Go‑Live Rate, and Time to Go‑Live, ensuring launches are efficient and customer outcomes are achieved on schedule. Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity. Analyze trends and surface insights that influence strategic decisions and operational priorities. Partner with cross‑functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution. Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day‑to‑day execution. Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast‑changing environment. What skills do I need? Bachelor's Degree. 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high‑growth SaaS or AI company. Experience with Partners preferred. PSA Platform Experience: RocketLane or similar. Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights. Strong Project Management: Manage multiple projects from scope to delivery; organized & detail‑oriented. Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership. Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem‑solver. Experience with Tableau, Gong, SQL. We are a well‑treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $128,700-$153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You'll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you're looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. Bonus points if you're a former founder or early engineer at a startup. You are interested in AI/ML. You're good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom. Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn't need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working) Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail. Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $175,750 - $247,250. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Sales Development Representative, your role is to lay the foundation for Intercom Sales by engaging with prospects and customers to help them understand the value of Intercom, and moving them forward in the sales process. As Intercom's first point of contact you'll play a monumental role in showcasing the Intercom brand! This is done by creating an impactful first impression and building momentum for not only the sales team, but the company as a whole. We're creating a world-class sales organization, and are so excited you are interested in being an integral part of that! We strongly believe in the overall growth and continued development of each new hire. When joining the Sales Development team at Intercom, you join a community that believes in your future as a power-house closer! We're looking for folks dedicated to their development, excited to work in a fast moving environment, and strive to be better than they were yesterday. What will I be doing? Engaging with potential and current customers to assess mutual fit via Intercom Inbox, phone, email & Linkedin Multi-tasking fast paced conversations while maintaining an engaging and positive experience for Intercom's potential customers Working closely with Account Executives to build pipeline and drive deals Maintaining an up-to-date knowledge of our product and the value we can provide our customers Working with cross-functional partners to continuously better our workflows Engaging in team development and mentoring What skills do I need? Excellent written and verbal communication Exceptional listening skills & the ability to take quick action on what you've learned Strong organization and time management Intellectual curiosity and problem solving Collaborative and coachable Highly motivated and self-driven Bonus skills & attributes Bachelor's Degree preferred 0-3 years of work experience (Sales and/ SaaS experience is a +) Familiarity with these systems and tools - SFDC, Outreach, Chilipiper, Linkedin Sales Navigator, Gong, Vidu, Google Suite Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The hourly salary range for candidates within the San Francisco Bay Area is $37.22 - $46.51. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

A leading AI Customer Service company based in San Francisco is seeking a Scaled Partner Enablement Program Manager. This role involves owning the enablement content strategy for partners and managing the Partner Learning Management System. Ideal candidates will have at least 5 years of experience in Learning & Development and proven expertise in digital learning content creation. The job offers a competitive salary, hybrid working policy, and a range of employee benefits including comprehensive medical coverage. #J-18808-Ljbffr

A leading AI customer service company is seeking a Solutions Operations Manager in San Francisco to enhance operational processes across its Professional Services and Solutions Engineering teams. The ideal candidate has over 5 years of experience in a high-growth SaaS or AI environment, strong analytics skills, and a track record of effective project management. This role offers competitive salary and benefits, hybrid working conditions, and opportunities for professional growth. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As part of the GTM Analytics team, you will provide data-driven insights that support integrated go-to-market campaigns and events. This role focuses on helping GTM teams understand performance across multi-channel programs and events, ensuring clear visibility into impact across the funnel. You will partner closely with cross-functional GTM teams to support planning, execution, and measurement of integrated initiatives. What will I be doing? Campaign & Event Reporting: Build and maintain reporting that provides visibility into the performance of integrated campaigns, programs, and events. Performance Analysis: Analyze campaign and event data to identify trends, insights, and opportunities for improvement. Cohort & Segment Analysis: Support analysis of audience segments and cohorts to better understand reach, engagement, and conversion across integrated programs. Cross-Functional Collaboration: Work closely with Marketing, Sales, and GTM partners to respond to reporting and analysis needs. Operational Excellence: Support improvements to metric definitions, data quality, and reporting consistency for campaign and event measurement. Insight Sharing: Translate analysis into clear, actionable insights and share learnings with stakeholders. What skills do I need? 3-5 years of experience in analytics, GTM, marketing analytics, or a related field Strong understanding of GTM metrics related to campaigns, pipeline, and events Experience with data analytics and business intelligence tools (e.g., SQL, Tableau, Looker) Demonstrated ability to collaborate effectively with cross-functional teams Analytical mindset with the ability to connect data to business context Clear communication skills, with the ability to present insights in a structured and actionable manner Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $153,000 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're seeking a visionary Director of Brand Design to define, evolve, and amplify the creative direction of the Intercom brand across every touchpoint. This is a rare opportunity to drive brand impact at scale - setting the bar for how Intercom shows up globally, leading a world-class team, and shaping the future of one of the most recognizable brands in SaaS. In this role, you will lead and inspire a high-performing team of Brand Designers and Managers, crafting a cohesive, innovative, and scalable brand identity. You'll partner with senior executives across marketing, product, communications, and workplace experience to ensure design is not only beautiful-but strategic, measurable, and a key driver of business growth. You'll be part of a forward-thinking design culture at Intercom, where creativity is valued at the highest levels of leadership. Our CEO is a former designer, and design is deeply embedded in how we solve problems and build for our customers. Intercom is a design-led company, and this role is a cornerstone of that commitment. This is a senior leadership role with significant ownership and influence. You'll have the visibility, resources, and runway to do the best work of your career. What will I be doing? This is a strategy-first role, with oversight of both vision and execution. Set the long-term creative vision for Intercom's brand and guide its evolution across all channels and touchpoints. Lead, mentor, and scale a high-performing brand design organization-empowering both managers and ICs to do their best work. Define and elevate the Intercom brand system, ensuring cohesion, creativity, and innovation across digital, experiential, and physical environments. Partner closely with senior executives across Marketing, Product Marketing, Communications, Demand Generation, and Workplace to deliver integrated brand experiences that drive measurable impact. Establish and refine creative standards, processes, and systems to enable efficient delivery at scale while protecting creative excellence. Advocate for the role of brand and design as strategic business drivers, connecting creative excellence to measurable outcomes. Own and evolve the Intercom brand book and visual identity guidelines-ensuring consistent global application. Recruit, develop, and retain top design talent, fostering a culture of creativity, accountability, and growth. Leverage data and insights to continually refine how design contributes to awareness, engagement, and growth. What skills do I need? 10+ years of experience in brand design, including 5+ years leading and scaling design teams in high-growth, cross-functional environments. Proven track record of shaping and evolving high-profile brand systems at scale. Exceptional creative direction and design execution skills with a strong portfolio of system-level, strategic brand work. Deep expertise in brand strategy, identity systems, and translating design across diverse environments. Demonstrated success leading cross-functional initiatives and aligning senior stakeholders around a shared creative vision. Comfortable navigating complexity, ambiguity, and organizational change at the executive level. Excellent communication and storytelling skills-you can influence, inspire, and align leaders and teams at all levels. Strong systems thinking-able to scale design through documentation, process, and tooling without sacrificing creativity. A sharp eye for craft, detail, and consistency. Bonus skills & attributes Experience leading in-house brand studios at product-led companies. Background in illustration, motion, or creative technology. Experience driving large-scale internal brand campaigns or corporate narrative efforts. Knowledge of performance marketing principles and how brand influences demand. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us. Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews-great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $235,800 - $298,850. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

A leading AI Customer Service company in San Francisco is seeking an experienced enterprise sales leader to drive new business and customer growth. This role involves leading a high-performing team, developing sales strategies, and collaborating cross-functionally to achieve targets. Applicants should have significant experience in enterprise sales, a strong operational background, and ideally, expertise in AI. The company offers competitive salary and flexible working options. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're hiring a high-agency operator to join the Office of the President of GTM and help translate our most important priorities into visible, business-wide impact. In this role, you'll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Support, Revenue Operations, Demand Generation, and Growth. Reporting to the GTM Chief of Staff, you'll partner directly with GTM leaders to drive progress on their most critical projects and accelerate execution across the org. This is a unique opportunity to operate as a “strategic utility player”, embedding into mission-critical projects that require structure, momentum, and cross-functional alignment. The role is intentionally broad - no two weeks in this role will be the same, and that should excite you. You'll help leaders across the organization accelerate progress on their most important initiatives and bring additional bandwidth to the GTM leadership team. The role is a high-exposure, high-impact opportunity to shape how a modern go-to-market organization operates at scale. What will I be doing? Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed. Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions. Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up. Run operational inspections: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution. Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content and leadership presentations. Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas. What skills do I need? You're a versatile problem solver, comfortable jumping into unfamiliar spaces, learning fast, and driving clarity and momentum. You can handle multiple priorities at once. You're a force multiplier able to step into complex, high-impact initiatives and provide leverage to senior leaders by driving them forward with focus and autonomy. You bring a structured approach to messy problems, and can navigate ambiguity while keeping stakeholders aligned. You're a strong communicator and collaborator, able to influence without authority and build trust across functions and levels. You use data as a tool to drive clarity, challenge assumptions, and shape smarter decisions. You're excited about the exposure, complexity, and challenge this role provides and motivated by driving tangible outcomes for the business. You have curiosity and enthusiasm for using AI tools to drive efficiency and scale work. You're low-ego, action-oriented, and thrive in fast-paced, high-autonomy environments. Bonus skills and attributes 8+ years of combined experience as a strategic generalist (management consulting, business operations, GTM strategy). Prior experience operating in a high-growth tech environment strongly preferred. Experience working directly with senior executives and cross-functional teams Proven ability to manage complex projects and ambiguous problems from idea to execution in dynamic environments Experience in B2B SaaS or tech is a plus Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family The base salary range for candidates within the San Francisco Bay Area is $162,000 - 225,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.