Intercom jobs

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for a Senior Brand Marketing Manager, with deep expertise in brand advertising to bring our brand campaigns to life. From high-level campaign strategy to the nitty gritty media launch details to performance reporting, you'll lead the charge in developing campaigns across all marketing channels. You'll partner closely with Product Marketing, Demand Gen and our in-house Brand Studio, as well as external agencies, to generate campaign strategies and executions. The qualified candidate will be a driven marketer with a successful track record of building impactful brand marketing campaigns that resonate with their target audiences and drive business goals. Reporting directly to the Director of Brand Marketing, the Senior Brand Marketing Manager must be strategic, collaborative and analytical with experience across media strategy and integrated campaign execution. What will I be doing? Lead the execution of brand marketing campaigns to drive brand awareness and consideration, from insight identification, brief creation, planning, creative development, multi-channel execution, launch and post-campaign evaluation Lead Intercom's brand media program to drive awareness and consideration, working with external media partners and internal media teams to develop media strategies across the full funnel Develop media plan recommendations for brand campaigns and oversee the execution of media buying across CTV, OOH, audio, publishers, display and paid social. Work with internal creative teams and agencies to drive creative development and ensure the brand comes to life in the best way for each content type and channel to achieve brand goals Collaborate with brand strategy, product marketing, performance marketing and content marketing teams to drive key campaigns and ensure cohesive brand messaging and alignment of initiatives Synthesize data and analytics to measure campaign effectiveness, gain insights and optimize campaigns for better performance What skills do I need? 8+ years of experience in brand marketing, ideally half of which has been in a B2B SaaS environment. Demonstrated expertise managing and executing strategic & tactical, large-scale advertising campaigns across brand media channels (i.e. OTT/CTV, streaming audio, OOH, publishers and paid social). Experience in guiding multi-disciplinary and cross-functional marketing teams for campaign execution Strong analytical skills: advanced proficiency with spreadsheets and experience using analytics or BI tools (Looker, Tableau, etc.). A balance of strategic thinking and tactical execution-you know when to zoom out for the big picture and when to dive into the details. Analytical and curious by nature-you love digging into data, solving problems, and turning insights into actionable decisions. Clear and succinct written communication and comfort in presenting to executive audiences and cross-functional partners. Able to communicate complex work to both internal teams and external agencies. Thrive in a fast moving growth stage environment and comfortable operating with ambiguity Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $148,500-$177,375. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're seeking a visionary Director of Brand Design to define, evolve, and amplify the creative direction of the Intercom brand across every touchpoint. This is a rare opportunity to drive brand impact at scale - setting the bar for how Intercom shows up globally, leading a world-class team, and shaping the future of one of the most recognizable brands in SaaS. In this role, you will lead and inspire a high-performing team of Brand Designers and Managers, crafting a cohesive, innovative, and scalable brand identity. You'll partner with senior executives across marketing, product, communications, and workplace experience to ensure design is not only beautiful-but strategic, measurable, and a key driver of business growth. You'll be part of a forward-thinking design culture at Intercom, where creativity is valued at the highest levels of leadership. Our CEO is a former designer, and design is deeply embedded in how we solve problems and build for our customers. Intercom is a design-led company, and this role is a cornerstone of that commitment. This is a senior leadership role with significant ownership and influence. You'll have the visibility, resources, and runway to do the best work of your career. What will I be doing? This is a strategy-first role, with oversight of both vision and execution. Set the long-term creative vision for Intercom's brand and guide its evolution across all channels and touchpoints. Lead, mentor, and scale a high-performing brand design organization-empowering both managers and ICs to do their best work. Define and elevate the Intercom brand system, ensuring cohesion, creativity, and innovation across digital, experiential, and physical environments. Partner closely with senior executives across Marketing, Product Marketing, Communications, Demand Generation, and Workplace to deliver integrated brand experiences that drive measurable impact. Establish and refine creative standards, processes, and systems to enable efficient delivery at scale while protecting creative excellence. Advocate for the role of brand and design as strategic business drivers, connecting creative excellence to measurable outcomes. Own and evolve the Intercom brand book and visual identity guidelines-ensuring consistent global application. Recruit, develop, and retain top design talent, fostering a culture of creativity, accountability, and growth. Leverage data and insights to continually refine how design contributes to awareness, engagement, and growth. What skills do I need? 10+ years of experience in brand design, including 5+ years leading and scaling design teams in high-growth, cross-functional environments. Proven track record of shaping and evolving high-profile brand systems at scale. Exceptional creative direction and design execution skills with a strong portfolio of system-level, strategic brand work. Deep expertise in brand strategy, identity systems, and translating design across diverse environments. Demonstrated success leading cross-functional initiatives and aligning senior stakeholders around a shared creative vision. Comfortable navigating complexity, ambiguity, and organizational change at the executive level. Excellent communication and storytelling skills-you can influence, inspire, and align leaders and teams at all levels. Strong systems thinking-able to scale design through documentation, process, and tooling without sacrificing creativity. A sharp eye for craft, detail, and consistency. Bonus skills & attributes Experience leading in-house brand studios at product-led companies. Background in illustration, motion, or creative technology. Experience driving large-scale internal brand campaigns or corporate narrative efforts. Knowledge of performance marketing principles and how brand influences demand. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us. Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews-great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $235,800 - $281,650. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small - to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. We're now seeing strong demand for data scientists who can apply their expertise directly with our most strategic customers. As a Forward Deployed Data Scientist, you'll embed with customers to build Enterprise-grade Fin deployments. You'll play a pivotal role in transforming how our most strategic customers scale customer support - working closely with them and our go-to-market teams to design, build, and implement data-driven solutions that unlock measurable impact. You'll also feed insights from these frontline deployments back into Intercom's product and strategy - helping shape the future of AI customer service. This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution. What will I be doing? Drive the adoption of Fin by helping customers automate and scale their support operations. Embed with strategic customers to understand their support workflows, data, and business challenges - to identify and implement opportunities where AI can deliver measurable impact. Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin. Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development. Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact. What skills do I need? Proven ability to apply data science in real-world business contexts to drive measurable outcomes. Strong collaboration mindset; skilled at working across Sales, Success, Product, and Engineering. High adaptability and ownership: able to shift between deep technical analysis and high-level strategic framing. Excellent communication skills, both technical and non-technical. Rapidly prototype bespoke solutions for customers - knowing when lightweight analysis is sufficient versus when to scale. Excellent SQL skills and fluency in Python/R, with experience applying analytical and statistical methods to business problems. Experience with AI/ML evaluation, LLM-driven applications, or conversational AI. Willing to travel and work on-site with customers to build deep relationships and uncover insights firsthand. Bonus skills and attributes Experience in technical consulting, customer-facing analytics, or SaaS product data science. Experience applying AI to scale the data science workflow. Benefits We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $197,600 - $225,500. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD!) team at Intercom exists to build, enable, and share a deep, holistic understanding of our customers, their needs, and their product behaviours-using research and data science. As a team of data scientists and product researchers, our mission is to drive effective, evidence-based decisions across Intercom. We use data-both big and small-to unlock actionable insights that influence our product strategy, GTM execution, and overall business health. We're looking for a Senior Researcher to own and evolve Intercom's our Voice of Customer program. This program sits at the intersection of customer insight, product-market fit, sales effectiveness, and competitive intelligence. You will build a clear, repeatable understanding of why we win, why we lose, what frictions exist within our customer base, and what the business should do about it. Team RAD works on the most impactful initiatives that meaningfully move the needle for our customers and our business. In this role, you will lead a highly cross-functional research process, from surfacing themes, conducting deep analysis, and synthesizing insights to influencing decisions, prioritization, and strategy. We are open to candidates at the senior level for this role. What will I be doing? In this role you will: Own and drive the Voice of Customer research program * Lead a monthly, rolling Voice of Customer insights generation process end-to-end, from theme surfacing through high-fidelity deep-dive analysis and final narrative delivery. * Investigate product-market fit signals: where our products resonate, where they struggle, and the product gaps driving losses. * Evaluate GTM effectiveness: sales process, positioning, pricing, pipeline hygiene, and competitive posture. * Identify buyer patterns and readiness profiles (e.g., AI-forward vs. AI-hesitant), surfacing insights that meaningfully guide targeting and enablement. Experiment with processes and methodologies * Continually refine how we produce monthly insights, balancing speed with rigor. * Use mixed-methods approaches to uncover friction, motivations, behaviours, and decision drivers. * Work creatively with imperfect inputs, e.g., Salesforce, Gong, to generate clarity from ambiguity. Define a good problem & process fit * Prioritize "critical-to-know" over "nice-to-know." * Shape the monthly process, leveraging the right stakeholders at the right time. * Work with stakeholders toward sharper questions, hypotheses, and more actionable outcomes. Be a strategic and trusted partner across Intercom * Work closely with GTM, R&D, Product, PMM, and CS teams to contextualize signals and validate findings. * Empower and challenge partners by bringing a holistic understanding of buyer behaviour and market dynamics. * Influence roadmap decisions and inform quarterly strategy with grounded, evidence-based insights. Communicate insights with clarity and conviction * Craft compelling narratives that clearly outline themes, consequences, and recommendations. * Facilitate share-outs that bring together Sales, Product, CS, and leadership. * Use storytelling, evidence, and structured reasoning to ensure insights are understood-and acted on. What skills do I need? Ideal candidates have the following: Research and analytical expertise * 2-4+ years experience in user research, product research, competitive intelligence, or a related analytical insight role. * Experience running end-to-end research or analysis projects with clear impact-scoping, planning, execution, synthesis, and delivery. * Fluency in qualitative and quantitative methods, and good judgment on when and how to use each. * Ability to extract meaning from imperfect datasets and messy inputs (e.g., Sales data, call recordings, partial feedback). Strategic influence & problem-solving * Experience influencing roadmap, sales strategy, or organizational prioritization through research. * Ability to frame ambiguous problems, challenge assumptions, and push teams toward clarity. * Comfort leading debate, calling out inconsistencies, and driving energy into unresolved issues. Communication & cross-functional collaboration * Strong narrative and synthesis skills-able to convert complex signals into concise, actionable recommendations. * Experience partnering with cross-functional teams (Product, PMM, Sales, CS, Biz Ops). * Skilled at both presenting insights and facilitating conversations that move teams toward decisions. Mindset & craft * A passion for understanding how and why buyers make decisions. * A bias toward impact, not artifacts-focused on insights that drive change. * Curiosity, creativity, and comfort working with evolving processes. * A genuine love for building great products and great customer experiences-not just conducting research. Benefits * We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and equity in a fast-growing start-up * We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen * Regular compensation reviews - we reward great work! * Pension scheme & match up to 4% * Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents * Flexible paid time off policy * Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones * If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Business Development Representative, you will play a critical role in driving revenue growth for the Intercom Sales organization through effective pipeline generation. Our role is to lay the foundation for Intercom Sales by engaging with prospects and customers, helping them understand the value of Intercom through creative & engaging prospecting. We invest in our BDRs. We strongly believe in giving our team the opportunities to grow & develop at Intercom, to push themselves outside of their comfort zones to achieve goals they never thought possible. In joining the Business Development team at Intercom, you join a community that believes in development and promotion from within. We're looking for people who are excited to work in a fast-moving company, make an impact, and rapidly develop their career in sales. As a BDR team, we empower one another to achieve our goals, exceed expectations and continue to deliver real business impact. We're looking for a teammate to do the same! What will I be doing? Strategic Account Targeting: Partner with Enterprise Account Executives to build and prioritize highly strategic target account lists. This includes deep dives into firmographics, technographics, and intent data to identify top opportunities. Expert Enterprise Prospecting: Generate new business pipeline through expert cold calling, highly personalized email, and targeted LinkedIn social selling. You'll consistently attract new, large-scale customers by crafting hyper-personalized messaging for C-level executives, orchestrating multi-threaded outreach campaigns, and leveraging sales intelligence tools to uncover critical insights and pain points. Exceptional Prospect Experience: Deliver an outstanding and tailored experience for prospective enterprise customers, acting as the initial point of contact and ensuring a high-value introduction to our solutions. You'll articulate Intercom's value as a trusted advisor. Product & Market Acumen: Maintain a comprehensive understanding of Intercom's product suite and its value proposition. Cross-Functional Optimization: Collaborate with Marketing, Sales Operations, and Product to improve business processes that directly impact enterprise pipeline generation and conversion, providing valuable field feedback. What skills do I need? Strong desire to build a career in Sales, you want to be an Account Executive or a closing based role in the future 1+ year of customer-facing work experience (Sales and/or SaaS experience is a +) Experience and success from working with Enterprise sized accounts. Operational Excellence: You can use your time in an effective and efficient manner to complete revenue driving activities, you can quickly identify where to focus your efforts to drive more pipeline. Competitive Landscape & Industry Knowledge is crucial. You'll bring an understanding of the SaaS landscape and our target verticals. You always want to stay on top of the latest news & industry trends. Prospecting skills (cold calling, email, social): You know how to leverage modern sales engagement tools to deliver prospect engagement across multiple channels (phone, email, LinkedIn) Communication: You can articulate your thoughts and express ideas effectively using verbal, written and non-verbal communication skills (to inform, instruct, and persuade), to different audiences. You listen effectively and love to partner and collaborate with your peers Growth Mindset: You're self-aware and understand both your strengths and weaknesses. You understand every day is an opportunity to be 1% better than the day before. You proactively seek feedback. Results Oriented: You bring a never settle approach to quota, progression and team development. Results oriented SDRs are hungry to succeed and raise the bar. Bonus skills & attributes Bachelor's Degree preferred Familiarity with these systems and tools: (SFDC, Outreach, Cognism, Zoominfo, LinkedIn Sales Navigator) Benefits We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $87,000 - $104,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Intercom Creative Studio is looking for a Staff Level Designer with experience designing for marketing activities across multiple channels. You'll work on a variety of project types, collaborating with our partners on our marketing team as well as across the broader organization. Our small but growing in-house team is home to a diverse group of creatives with a broad range of experience, backgrounds and talents. We're constantly looking for ways to make our day-to-day work feel fresh and meaningful, and we deeply value the health and wellness of each member of the team. What will I be doing? Design for marketing campaigns and communications across multiple channels: paid and organic digital content, out-of-home advertising, events, product campaigns, animations, videos, reports, e-books, webinars, deck design, sales enablement, etc Establish Intercom's brand as a leader and reference point for the industry Elevate Intercom's social presence with impactful visuals for static and video-based content Apply new design systems to branded touchpoints Partner with animators to create motion-based assets Own projects from concept to final execution Create high-quality work that delivers on our brand and business strategy Partner with writers, producers, marketers, company leaders and external agencies to drive projects forward Continuously learn about Intercom's products and maintain deep empathy with B2B SaaS audiences What skills do I need? 10+ years design experience with a portfolio showcasing a breadth of brand identity and campaign work Proficiency in Figma, Adobe CC Experience in motion design and illustration (in execution and/or art direction) Ability to work autonomously and guide more junior members of the team Ability to balance staying on top of design trends while remaining true to Intercom's core brand identity Detail oriented-ability to sweat design details while also seeing the big picture Ability to communicate with precision, clarity, honesty, and respect Ability to articulate and defend decisions to senior leadership A strong understanding of Intercom's brand strategy and how to apply it A strong understanding of business goals and strategy Ability to navigate ambiguous projects Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $193,500 - 231,125. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You'll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you're looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin. Work hands-on with customers' technical teams as a technical expert and trusted advisor, coding side-by-side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. Bonus points if you're a former founder or early engineer at a startup. You are interested in AI/ML. You're good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade-offs and limitations Strong cross-functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom. Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.) but it doesn't need to be a language that we use here. Great people are effective and learn what we use quickly (or introduce us to better ways of working) Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator. Can easily talk to engineers and non-technical audiences about the same topics at different altitudes, and different levels of detail. Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $175,750 - $247,250. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's The Opportunity? Intercom is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Intercom, you'll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you'll make AI-powered support not just possible, but a reality for our customers. About the Role: Intercom is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you'll partner closely with Product, R&D, and Engineering to ensure our customers' needs and insights are at the core of our AI powered solutions. What Will I Be Doing? Lead technical discovery to identify and address our customers' needs Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning Build trust with customers by approaching challenges with empathy and curiosity Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Intercom Commit to customer success, ensuring lasting value and proactively addressing challenges What Skills Do I Need? Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationships Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations. Ability to solve problems independently while thriving in collaborative team environments Proven time management skills in a dynamic team environment Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle. Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact. Experience working closely with product and engineering teams to communicate customer feedback and influence product direction. Familiarity with managing POCs, RFPs, and addressing complex security questions. Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company Willing and able to travel occasionally Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! The OTE range for candidates within the San Francisco Bay Area is $212,750 - $247,250. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is seeking a Founding Value Consultant to elevate how we quantify, articulate, and deliver business value as we scale Fin, our trusted AI Agent for customer service. In this high-impact, entrepreneurial role, you will partner closely with Sales, Solutions Engineering and Customer Success teams to help our largest customers build confidence in their investment, realize measurable outcomes, and expand adoption. This is a unique opportunity to build the foundations of Intercom's Value Consulting function. You will be responsible for leading value engagements on strategic deals, creating repeatable frameworks and coaching field teams. You will help our customers and internal teams connect Fin's capabilities to real business outcomes-such as reducing support costs, improving resolution speed, and increasing support team efficiency. This role will be foundational in building scalable processes for value storytelling and helping shape Intercom's sales and customer success strategy. What will I be doing? Leading Strategic Value Engagements Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases. Craft ROI analyses, TCO comparisons, and scenario-based models that accelerate sales cycles and increase deal size. Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C-suite. Value Realization & Impact Tracking Develop frameworks to benchmark adoption KPIs and measure ROI post-implementation. Partner with Sales and Customer Success to embed value planning into onboarding, QBRs, and renewal conversations. Create a library of customer outcomes and success stories to amplify Fin's impact. Report on the impact of Value Engineering initiatives internally, providing insights and data to inform strategic decision-making. Collect and analyze case studies with measurable ROI metrics, mapping them to our ROI models. Methodology & Asset Development Design scalable tools, templates, and data sets that enable the field to deliver value-driven engagements. Establish and maintain a centralized repository of value assets-ROI calculators, playbooks, and benchmarks. Train and mentor Sales and Success teams on value methodologies, storytelling, and business acumen. Continuously evolve models and frameworks based on customer feedback and market insights. Thought Leadership & Strategy Develop programs to uplevel the business acumen skillset of the Sales and Success teams, enabling them to effectively map value to customer goals. Contribute to the development of external content such as whitepapers, webinars, and industry presentations that position Intercom as an authority on the economics of AI-driven customer support. Partner with R&D, Marketing, and Revenue leadership to infuse customer value insights into messaging, positioning, and roadmap alignment. What skills do I need? 5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience Strong understanding of financial modeling, ROI analysis, and executive communication. Clear, concise communicator who can simplify complex ideas for senior audiences. Experience working with cross-functional teams, especially Sales, Customer Success, and Product Marketing. Curiosity about how AI is reshaping customer support-and a desire to help companies adopt it in practical, measurable ways. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $251,325- $300,194. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's The Opportunity? Are you ready to jumpstart your career by working with us on pioneering projects that redefine customer service? We're looking for fresh talent to help us build the next generation of AI-first customer service. Working at Intercom you'll use your experience to inform our engineering process and decisions when building new features and ensuring scalability and availability of the entire platform. You'll be part of one of our product teams which are multidisciplinary with design, frontend and backend engineering combined. There is no separate siloed graduate program, all engineers at Intercom are creative product and technical contributors. You'll be supported to work alongside other engineers on your team to build product our customers will love. Our most effective people work across design and implementation, making the right technology decisions to build the best product. We use a range of technologies such as Rails, React, Elasticsearch, Go as well as iOS and Android. All of our work is done on top of AWS which will enable you to move faster on solving problems for our customers. What Will I Be Doing? You will: * Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they * Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight. Projects are kept short and tightly scoped. Teams build a weekly cadence of releases * Make your mark immediately; ship changes to production in your first week, and roll out a significant release just after. At Intercom, we average 80 deployments each weekday * Be proud of what you work on, obsess about the quality of the work you produce * Have regular opportunity and support for career growth. Public speaking, blogging, open source contributions and community participation is something we strongly encourage What skills do I need? * You need to have deep knowledge of at least one programming language but it doesn't need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working) * You're at the start of your engineering career having recently completed, or are in the process of completing a Bachelor's or Master's Degree in Computer Science, Computer Engineering, or related fields * Familiar with standard software engineering methodology, e.g. unit testing, object-oriented design, data structures, code reviews, design documentation * Ideally, you've built something other people have used and loved the satisfaction that comes with knowing that people are using something you've created * Demonstrate an exceptional ability to decompose problems and devise effective solutions * You need to have a permanent work permit for Ireland or the UK What happens when I apply? * Step 1: Apply so we can review your CV * Step 2: We will send you a HackerRank test to complete within a specific timeframe * Step 3: Our recruitment team will give you a call to answer any questions you have and confirm some details * Step 4: This will involve 2 technical interviews with our engineers followed by a values based behavioural interview. You can find more details on the questions and how we evaluate answers here Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and equity in a fast-growing start-up * We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen * Regular compensation reviews - we reward great work! * Pension scheme & match up to 4% * Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents * Flexible paid time off policy * Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones * If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too * MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're hiring a high-agency operator to join the Office of the President of GTM and help translate our most important priorities into visible, business-wide impact. In this role, you'll tackle complex, cross-functional initiatives across the entire Go-To-Market organization, including Sales, Customer Success, Support, Revenue Operations, Demand Generation, and Growth. Reporting to the GTM Chief of Staff, you'll partner directly with GTM leaders to drive progress on their most critical projects and accelerate execution across the org. This is a unique opportunity to operate as a “strategic utility player”, embedding into mission-critical projects that require structure, momentum, and cross-functional alignment. The role is intentionally broad - no two weeks in this role will be the same, and that should excite you. You'll help leaders across the organization accelerate progress on their most important initiatives and bring additional bandwidth to the GTM leadership team. The role is a high-exposure, high-impact opportunity to shape how a modern go-to-market organization operates at scale. What will I be doing? Drive strategic initiatives: Own and execute high-priority GTM initiatives, partnering with functional leaders to support priority projects and accelerate progress where needed. Serve as a trusted thought partner to GTM executives: Help senior leaders navigate complex issues, structure their thinking, and drive toward clear, high-impact decisions. Fix and modernize broken processes: Identify outdated or inefficient ways of working across GTM. Propose smarter approaches, pilot improvements (especially with AI) and support scale-up. Run operational inspections: Dive into performance trends, pipeline data, Gong calls, and customer journeys to uncover gaps, patterns, and insights that drive better decisions and execution. Craft executive-ready communications: Help GTM leaders distill and package their strategies into internal narratives and external presentations, including org-wide updates, strategic initiative briefs, board content and leadership presentations. Enable cross-functional coordination: Facilitate alignment and collaboration across Sales, Marketing, CS, Support, Ops, and Growth, especially in ambiguous or fast-moving areas. What skills do I need? You're a versatile problem solver, comfortable jumping into unfamiliar spaces, learning fast, and driving clarity and momentum. You can handle multiple priorities at once. You're a force multiplier able to step into complex, high-impact initiatives and provide leverage to senior leaders by driving them forward with focus and autonomy. You bring a structured approach to messy problems, and can navigate ambiguity while keeping stakeholders aligned. You're a strong communicator and collaborator, able to influence without authority and build trust across functions and levels. You use data as a tool to drive clarity, challenge assumptions, and shape smarter decisions. You're excited about the exposure, complexity, and challenge this role provides and motivated by driving tangible outcomes for the business. You have curiosity and enthusiasm for using AI tools to drive efficiency and scale work. You're low-ego, action-oriented, and thrive in fast-paced, high-autonomy environments. Bonus skills and attributes 8+ years of combined experience as a strategic generalist (management consulting, business operations, GTM strategy). Prior experience operating in a high-growth tech environment strongly preferred. Experience working directly with senior executives and cross-functional teams Proven ability to manage complex projects and ambiguous problems from idea to execution in dynamic environments Experience in B2B SaaS or tech is a plus Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family The base salary range for candidates within the San Francisco Bay Area is $162,000 - 193,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Reporting to the Senior Manager of Accounting, this position will have the highly impactful role of helping develop a world-class accounting organization. You will collaborate on various areas within the accounting function (Month-end close, financial reporting, internal controls, etc.) and be able to work with the support of the Revenue, Finance, IT, and Legal teams. Your technical, operational, and process improvement skills will ensure the accounting organization is equipped for our next phase of continued growth. This is a high visibility role that directly impacts Intercom's strategic initiatives to help prepare for the next stage for the company. We are seeking a driven, open-minded, and technically strong individual who is passionate about accounting operations and driving process improvements. This role requires excellent communication skills, strong knowledge of accounting principles including US GAAP, and the ability to manage and work with various cross-functional teams. What will I be doing? Manage day-to-day accounting operations, ensuring meticulous compliance with U.S. GAAP, IFRS (for international reporting), internal policies, and external audit requirements. Coordinate, supervise, and review comprehensive month-end, quarter-end, and year-end close processes, including journal entries, reconciliations, and variance analysis. Collaborate with cross-functional leaders to ensure timely and accurate financial closes. Ensure proper functional currency determinations and expertly resolve complex worldwide FX accounting questions. Support external audit requirements for your areas of responsibility, including the adoption of new technical accounting guidance. Work closely with cross-functional teams to align on accounting policies and operationalize new, non-standard, or material accounting matters. Manage a team of two accountants, fostering their professional growth and development. Promote a culture of continuous improvement, operational innovation, and professional development within the accounting team. Assist with special projects, in-depth research, and supplemental reporting critical for the Company's next stage of growth. Demonstrated experience with lease accounting (ASC 842 / IFRS 16) principles and practical application. Review and oversee stock-based compensation accounting (ASC 718), including close activities and equity-related disclosures. Evaluate cloud computing arrangements (ASC 350-40), ensuring proper capitalization and expense recognition in line with the latest guidance. Develop a working knowledge of internally developed software accounting, partnering with Engineering, GTM, and FP&A to ensure accuracy and compliance. Identify, implement, and optimize software solutions to streamline close processes and reduce manual work-including Lease Accounting software, Close Management and Flux Analysis tools, and Financial Reporting systems. What skills do I need? Bachelor's degree in Accounting or Finance; CPA a strong plus. Minimum of 5 years progressive experience including leadership roles. A mix of both public accounting and industry experience is a plus. Ability to challenge the status quo and leverage technology to build scalable processes, gain efficiencies, streamline accounting operations and improve outcomes. Excellent technical, analytical, and communication skills, both written and verbal, with strong attention to detail. Ability to conduct accounting research and analyze the impact of new accounting guidance and summarize results accurately and independently. Strong operational experience including responsibility of managing close and other accounting functions/processes Experience with a host of accounting software suites (NetSuite, Zip, FloQast, Expensify, Workday) a huge plus. Experience with managing people with a track record for coaching and development Execution focused and deadline driven in a hyper growth environment, with the ability to take responsibility for delivering quality work in a timely manner and adaptability to respond to changing priorities. High level of proficiency with Microsoft Excel and demonstrated experience in modeling and analysis and presentation creation Strong attention to detail and pride in accuracy A strong sense of ownership, “can do” attitude, and a bias for action Benefits We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $155,000-$180,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, Intercom's cutting-edge AI agent, you'll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide. This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Intercom, we don't just sell products; we empower businesses to reimagine their customer support strategies. If you're looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you. What will I be doing? * Champion AI transformation: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations. * Full-cycle sales ownership: Manage the entire sales process-from prospecting to close-with a consultative and tailored approach. * Customer advocate: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering. * Tailored AI demonstrations: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent. * Revenue-focused: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance. * Team growth: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group. What skills do I need? * Proven success: 8+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients. * Hunter mentality: Proven track record of outbounding and creating the majority of your pipeline and revenue. * AI expertise: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage. * Quota achiever: Demonstrated ability to consistently meet and exceed sales targets. * Strategic communicator: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions. * Solution-focused: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries. * Customer-centric mindset: Skilled at building trust and creating value in competitive sales landscapes. * Growth-oriented: Displays intellectual curiosity, ambition, and a commitment to personal and team development Benefits We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and meaningful equity * Comprehensive medical, dental, and vision coverage * Regular compensation reviews - great work is rewarded! * Flexible paid time off policy * Paid Parental Leave Program * 401k plan & match * In-office bicycle storage * Fun events for Intercomrades, friends, and family! * Proof of eligibility to work in the United States is required. The OTE salary range for candidates is $320,000 - $382,700 for the San Francisco Bay Area and New York, $288,400-$344,300 in Washington and Chicago, $272,400- $325,295 in Colorado. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. The Product Fin is our flagship product, an AI Agent for Customer Service. Fin is a powerful product, and a leader in our category. We just launched Fin 3, our latest big evolution of the product. Fin is a broad product, capable of delivering outstanding customer service across a wide range of customer queries and channels. Fin is delivering huge value for our customers, and is helping them transform their operations. Fin is a deep AI product, built on a proprietary stack that includes a sophisticated RAG system, and custom models. Fin works seamlessly with the rest of the Intercom product. When Fin can't answer, it hands off to the human team, who work in our Helpdesk to provide excellent human support. We are currently early in executing on a new vision for Fin, where Fin will expand to become a full Customer Agent, expertly managing all customer communications to deliver an unparalleled customer experience. The Company Intercom is an often cited, standout example, of a company that has successfully transitioned from Saas to AI. This is because we bet on AI very early, and radically changed what we prioritise and how we work. We have undergone a massive transformation internally to set us up to win in the coming years. We have made multiple big bets, each of which has paid off: * We bet the entire company on AI over 2.5 years ago, and completely changed our product strategy and execution. This has enabled us to be a market leader with Fin. * We bet on and built a full AI stack, including the best RAG system for our category, and our own custom models trained on millions of customer interactions. This gives us an important competitive edge. * We executed a full Intercom rebrand, inventing a new style anchored in futurism and art, that has been copied many times since. This has made our new Fin brand remarkable, and memorable. * We redesigned pricing from first principles to be customer first, and were first to bring outcome-based pricing to market. This has set up a win-win dynamic for us and our customers. * We split Fin and our Helpdesk into two separate products, so Fin could be marketed and sold independently. This enables us to sell Fin to businesses who can't switch off large legacy competitors. * We completely redesigned how we build software, fundamentally changing how our product and engineering teams work. This has enabled us to ship product updates a lot faster. We think long term. We are only 2 years into the AI technology cycle, and much has changed, but even more change is to come. We will continue to make very big bets, because we believe it is necessary to win in AI. Intercom is growing fast with a lot of opportunities to grow faster. Q1 this year was our largest revenue quarter in our history. Q2 beat Q1. Fin is our fastest growing product ever, and revenue is growing over 300% year over year. The Marketing Organisation Just as we have reinvented how we build software, we are reinventing how we market our products. Marketing is changing rapidly, it is very clear that what worked for the past decade will not work for the next. AI is a convergent force, it collapses the boundaries between roles. For the last 20 years, marketing in technology companies has become increasingly specialized. This made sense because digital channels increased and became fragmented, martech stacks exploded, and every function was expected to prove its ROI. To manage that complexity, teams built deep specialists for every channel, every stage, every metric. This led to two big things: * Hyper specialization, driven by an obsession with attribution and RoI, led to demand teams having a lot more influence than brand teams. * As teams increased in size, coordination costs compounded. Adding a 5th person to a team adds 4 additional relationships. With so much planning and so many handoffs, progress became slower. AI markets reward neither of these things. * It is so fast moving, that speed is more important than precision in attributing RoI. What matters most is how fast you can learn in public. * The market is hyper competitive, where companies can quickly replicate each other's differentiating features. Therefore, the only true differentiator is brand. That includes credibility, trust, and taste. We believe there is a new way for marketing in the AI age, and we have been pioneering many of these ideas in the market. As well as executing this new way, we are experimenting with different things, including the work we do, and how we organise ourselves. The environment is very fast paced, we ship a lot, we learn hard, and we iterate constantly. We follow new Marketing Principles. We believe that Marketing teams in the future will be filled with generalists. We call them full-stack Marketers: people who are builders by default, people who can create and ship across any part of a marketing org. There are three reasons why generalist, full-stack Marketers will become common: * Speed will win. Therefore increases in quality through specialization are not worth the slowness that comes from bigger teams. * AI is a convergent force. AI tools give generalists specialist knowledge and skills, and can significantly close the quality gap. For example: * A generalist with an AI powered video tool can produce work close to an experienced editor. * A generalist with an agent trained on your strategy, positioning, messaging, brand voice etc. can produce PMM team quality content. * The skills and traits that make great marketers great, are universal and independent from their specialism: * Deeply understands the customer and market * Deeply understands the product * Excellent ability to synthesise patterns across both * Clarity of thought in turning the synthesis into customer communication * Excellent writer and content creator We're hiring full-stack marketers who can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. These full stack marketers will still work with specialists at times. Specialism isn't dead, it just has a narrower role in modern marketing orgs, supporting fast moving full stack marketers. What is a Full Stack Marketer? You've probably never seen the title "Full-Stack Marketer" before, and that's because it's not really a thing. At least, not yet. But we think it will be. We borrowed the idea from engineering, where full-stack engineers take ownership across everything from back-end to front-end UI. At Intercom, our product engineers work that way-and it's how we want marketers to work too. Not as hand-offs between specialist silos, but as owners of ideas, stories, and outcomes. Too often, marketing is fragmented - one person owns messaging, another handles channels, a third builds content, and a fourth organizes the whole thing. And suddenly, instead of actually marketing, you're managing handoffs, blockers, and backlog tickets. We want to break that model. We believe marketing should be faster, more creative, and more connected to the product and the customer. A full-stack marketer here can stretch across the journey: talking to customers, deeply understanding how the product works, shaping positioning and crafting narratives, creating and publishing content, scripting a video, building a landing page, and measuring performance. You'll work directly on product launches, content campaigns, events, and a lot more. You'll collaborate with others, but not in a way that creates gatekeeping or dependency. Full stack Marketers turn ideas into market impact with speed, creativity, and technical depth, and what will matter most is shipping great work. You'll use AI tools to move faster, raise the quality bar, and invent new ways to market. You don't need to be an expert in everything. No one is. Just like full-stack engineers spike in different layers of the stack, we expect people to have deeper skills in some areas. But you'll be someone who's excited to learn across the whole journey, to try new things, and to take full ownership. This model is rare at scale, but common at great startups. It's how the best stories are told, and the most interesting work gets out into the world. If that sounds like your kind of energy, we'd love to talk. Experience required We're not looking for years of marketing experience. We're looking for people who match a set of attributes and skills, because we think these are required to do the job, and people with these will love the work. Attributes we're looking for * Ambitious - You want to have a very successful career. You want to stand out in your field and be the best you can be. You think big. The companies that will win in AI will all be very ambitious. * Competitive - You want to win. You'll always go the extra mile to do what it takes. This is a highly competitive time, AI makes it easy to start new companies, copy features, and be in the game quickly. * Confident - You're willing to be wrong. You don't look for approval. You back yourself and your team. You prioritize progress and shipping over slowing things down to get leader input. You ask for forgiveness, not permission. * Curious - You want to learn. You're constantly reading, trying new technology, and asking why things are the way they are. You seek new ideas and better ways of working. * Someone Who Delivers Great Work - You have high output that passes our standards. You make every day count. You don't like any day where something wasn't made, built, or shipped. You put no value on docs or meetings for their own sake. You reliably ship. * A Hard Worker - You want to work. You love work. You find great meaning in work. This is a time of hard work-competitors are working very hard, and we must too. * Intellectually Engaged - You use your brain to the absolute maximum. AI is moving fast and it's technical. You need full brain power and full attention to keep up. * Internet-Native - You live in the medium you build. You understand how digital culture works, what resonates, and what feels outdated. The medium is changing fast-what worked before doesn't work anymore. You can't be successful with a technology you don't personally use and understand. * Someone With Taste - The hardest thing to measure, maybe the most important thing on this list. You understand the zeitgeist and stay on top of trends. You use your experience to deliver things that deeply resonate emotionally with people. You grow your experience by immersing yourself in art, design, and culture. * Technical - You're passionate about technology. You love learning how it works. You try new products to understand them. This is a technical time-you need to understand the technology you're helping support. * Impatient - You optimize for shipping. You believe all that matters is what exists outside our office walls. You hate when we're slow and work hard to eradicate the root causes. * Someone Who Loves Change - You thrive in ambiguity. You love leading people through transformation and building something new and better. Skills we're looking for * Research - You can do research to understand customers, stakeholders, and what they need, think, and do. You apply the same research mindset to internal customers-what does a sales rep need? What blockers does a Marketing Generalist face? * Communication (Especially Writing) - You're excellent at communicating ideas clearly. You write crisp briefs, synthesis memos, and updates that drive alignment. You know when to write and when to talk. * Critical Thinking - You reason from first principles. You don't accept "that's how it's always been done." You question assumptions and find better ways forward. * Creativity - You come up with new ideas and new ways of doing things. You see connections others miss. You're not constrained by how things worked before. * Collaboration - You work well across functions. You build trust quickly. You make other people better and more effective. * Relationship Building - You're good at making connections and building relationships-from internal stakeholders to customers to external partners. * Analysis - You measure whether what you're doing is having impact. You use data to make decisions and iterate quickly Benefits We are hiring across various levels and locations for these roles. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). We also provide a full benefits package to all regular employees. The base salary range for candidates within the San Francisco Bay Area is $105,000 - $240,000. How to apply This isn't your typical marketing role, and we're not looking for a typical application. If this resonates with you, show us why. Pick a product, any product, doesn't have to be Fin. Identify something about it that's good, that has been under marketed. Build something to market that well: could be anything, for example a video, a landing page, a display ad, etc. If you're a good match for this role, this exercise should sound like a lot of fun, and you'd spend multiple hours on it. Include it as a link or attachment to your application. Please note - If your application does not include the above exercise, it will not be reviewed. #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for Senior Product Engineers to join the AI Group to build Intercom's AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands. We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test. We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy. If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you! What will I be doing? Product Engineers in the AI Group * Build the systems that power Intercom's flagship AI products. This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too. * Work alongside our ML Scientists bring proof-of-concept code to production; ensuring it's robust and scalable for real-world use. * Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers.. * Contribute to all phases of software development including ideation, prototyping, and implementation and testing. * Play an active role in the hiring, mentoring, and career development of other engineers. * Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom. Profile we're looking for These are meant to be indicative, not hard requirements. * 5+ years of experience shipping high-quality products. * No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team. * You can demonstrate significant impact in the work that you have done. * You take pride in having strong technical fundamentals; you love learning and are willing to work hard to invest in your development. * Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn't need to be a language that we use here! * Strong willingness to fight for good outcomes * Bias towards progress over perfection * BSc in Computer Science, Maths or Statistics or related discipline Bonus skills & attributes * Previous experience in data analytics, or statistical role Benefits We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and equity in a fast-growing start-up * We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen * Regular compensation reviews - we reward great work! * Pension scheme & match up to 4% * Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents * Flexible paid time off policy * Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones * If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too * MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're looking for an analytical and experienced Solutions Operations Manager to join our Revenue Operations department, supporting our growing Professional Services (ProServ) and Solutions Engineering (SE) organizations. Our mission in RevOps is to empower Intercom's go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and exceptional customer experiences. In this role, you'll be a pivotal strategic and operational partner to ProServ and SE leadership - bringing clarity, structure, and data-driven insight to how these teams plan, deliver, and scale. The work you do will directly shape how we operate across the customer lifecycle, helping Intercom grow efficiently while delivering meaningful value to customers. What will I be doing? Design, refine, and manage scalable processes that improve how our SE and ProServ teams plan, deliver, and measure impact. Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, and business outcomes - including POC effectiveness, attach rates, and post-engagement performance of our AI Agent, Fin. Partner with ProServ leadership to monitor Fin Activation Rate, Go-Live Rate, and Time to Go-Live, ensuring launches are efficient and customer outcomes are achieved on schedule. Measure and analyze Utilization, Services Attach Rate, and Bookings/Margin performance to drive operational excellence and forecast delivery capacity. Analyze trends and surface insights that influence strategic decisions and operational priorities. Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution. Own and continuously improve operational systems and tools - such as RocketLane and Salesforce - that power day-to-day execution. Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment. What skills do I need? Bachelor's Degree. 5+ years of experience in Solutions Operations, ideally directly supporting ProServe & SE teams within a high-growth SaaS or AI company. Experience with Partners preferred. Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc. PSA Platform Experience: RocketLane or similar. Advanced Data Modeling & Analytics: Expert Excel/Google Sheets; translate complex data into actionable insights. Strong Project Management: Manage multiple projects from scope to delivery; organized & detail-oriented. Clear Communication: Concise written/verbal skills; adept at presenting insights to leadership. Strategic Business Acumen: Translate solutions strategy into operational plans; proactive problem-solver. Bonus skills & attributes Experience with Tableau, Gong, SQL. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the San Francisco Bay Area is $128,700 - $153,725. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom uses data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. We're now expanding our forward-deployed motion to meet growing demand from our most strategic customers. As a Senior Manager, Forward-Deployed Data Science, you'll lead a team of Forward Deployed Data Scientists who focus on high-impact technical engagements that shape how customers adopt, deploy, and scale Fin. You will act as a strategic partner to customer executives, GTM leadership, and product teams. This is a high-ownership role for someone who thrives in ambiguous environments, is energized by solving complex, real-world problems with data, and is motivated by seeing their work translate into both customer impact and product evolution. This role operates as a player-coach - leading strategic engagements firsthand while developing the team's capabilities and patterns for success. What will I be doing? * Drive the adoption of Fin by helping customers automate and scale their support operations. * Embed with strategic customers to understand their support workflows, data, and business challenges - to identify and implement opportunities where AI can deliver measurable impact. * Steer customers toward best practices in measurement and AI adoption to realize the full value of Fin. * Partner closely with Sales, Success, and Product to deliver seamless customer experiences and successful deployments, and to create feedback loops that shape product development. * Use AI to prototype, test, and scale data-driven solutions, building tools that make us faster and more effective in driving Fin adoption and customer impact. What skills do I need? * Proven ability to drive strategic, data-driven outcomes in complex, real-world business environments - ideally in customer-facing or enterprise contexts. * Strong leadership in ambiguous, high-stakes environments - able to set strategy, prioritize, and guide a team through fast-evolving challenges and opportunities. * Deep customer empathy and executive communication skills, with the ability to influence senior stakeholders, guide AI adoption strategy, and simplify complexity. * Track record of building and scaling technical solutions using AI/ML, especially in areas like LLM applications, conversational AI, or intelligent automation. * Strong SQL and fluency in Python/R, with experience applying analytical, statistical, and AI/ML techniques to business problems. * Experience evaluating and deploying LLM-driven or conversational AI systems, including measurement frameworks and reliability assessments. * Demonstrated ability to prototype quickly, balancing rigor with speed to accelerate customer outcomes. Bonus skills & attributes * Experience in technical consulting, enterprise data engagements, or customer-facing analytics roles. * Experience applying AI/LLMs to scale data science workflows or automate analysis. * Familiarity with enterprise support operations, customer experience tooling, or SaaS platform deployments. Benefits * We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and equity in a fast-growing start-up * We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen * Regular compensation reviews - we reward great work! * Pension scheme & match up to 4% * Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents * Flexible paid time off policy * Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones * If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Senior Solutions Architect, you'll be a trusted technical advisor to our customers, helping them integrate, deploy, and maximize the value of Intercom and Fin, our AI Agent. You'll work closely with Customer Success Managers, Sales Engineers, and R&D teams to provide strategic guidance, technical expertise, and hands-on support for API integrations, security reviews, and AI-driven automation strategies. This role is ideal for someone who is deeply technical, customer-focused, and excited about AI-powered customer service. You'll help businesses unlock the full potential of Intercom and Fin, ensuring seamless implementation and long-term success. What Will I Be Doing? Assist customers in optimizing Intercom and Fin, ensuring successful deployments and effective usage. Advise on integrations, helping customers connect Fin with their existing tech stack via APIs, webhooks, and automation workflows. Lead technical discovery sessions, assess customer requirements and design scalable solutions. Solve complex technical challenges, working cross-functionally with Customer Success, Sales Engineering, and R&D teams. Provide technical enablement, educating customers on best practices for AI-driven automation and conversational AI. Develop a technical point of view to demonstrate Intercom and Fin's impact on customer support operations. Support security reviews and RFPs, while assisting with compliance with enterprise architecture best practices. Advocate for customers internally, providing feedback to Product and Engineering to enhance Intercom and Fin's capabilities. Develop technical content, including documentation, integration guides, and knowledge-sharing resources. What Skills Do I Need? 6+ years of experience in a Solutions Architect, Technical Consultant, or similar role at a SaaS company. Strong technical expertise in APIs, integrations, and automation frameworks. Proficiency in REST APIs, JavaScript, HTML and CSS. Deep understanding of AI-driven automation, LLMs, and customer support technologies. Experience with security reviews, compliance requirements, and enterprise IT environments. Excellent communicator, able to convey complex topics to both engineers and non-technical audiences at varying levels of detail and complexity. A problem-solver who thrives in fast-paced environments and can manage multiple projects. Passionate about customer success, with a track record of helping businesses adopt and scale new technologies. Experience with Intercom or similar customer support platforms is a plus. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for this role is targeted at $207,000 - $247,250 for the San Francisco Bay Area. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The LatAm Leader will be responsible for driving growth, regional strategy, and operational excellence across Intercom's Latin American business. This leader will manage a team of five to six MidMarket Account Executives and Relationship Managers spanning Brazil and Rest of Region (RoR) in a pod based model, as well as playing a critical role in the partner management for SMB. The role requires both strategic leadership and hands-on execution to expand Intercom's footprint in one of the company's most dynamic emerging markets. This position will play a key role in building the region, refining go-to-market strategy, and fostering deep alignment with global functions including Sales Development, Customer Success, and Sales Engineering. What will I be doing? 1. Strategic Leadership & Regional Growth * Define and execute a multi-year go-to-market strategy to grow Intercom's presence across LATAM, with a focus on Brazil. * Develop and implement scalable sales processes for both partner-led SMB and sales-led MM/ENT segments. * Collaborate with global revenue operations, enablement, and marketing to localize messaging and optimize demand generation. * Represent the LATAM region in global leadership forums, providing insights and market intelligence to shape company-wide priorities. 2. Team Management & Coaching * Directly manage five sellers (Account Executives and Relationship Managers) across Brazil and RoR (rest of region), ensuring performance excellence through coaching, pipeline management, and skill development. * Work closely with Partnerships Manager and associated partner teams to drive SMB acquisition and expansion (dotted line leadership). * Partner with cross-functional teams-including CSM, SE, and SDR-who report into global functions but support LATAM, ensuring strong collaboration and alignment on customer outcomes. * Build a culture of accountability, growth mindset, and performance within the LATAM team. 3. Sales Execution * Own regional pipeline and forecasting accuracy across all LATAM segments (taking global best practices and deploying in region). * Partner with revenue operations to ensure robust forecasting and adherence to global sales processes. * Drive deal execution for strategic MM and Enterprise opportunities, often leading or supporting key negotiations. * Monitor and optimize pricing, discounting, and deal structure to align with Intercom's financial goals. 4. Market Development & Partnerships * Strengthen Intercom's partner ecosystem across LATAM to support SMB market penetration. * Identify and manage key channel partners to accelerate customer acquisition. * Represent Intercom in the LATAM tech ecosystem-including industry events, partner briefings, and customer forums. What skills do I need? * 8+ years of experience in SaaS sales or regional business leadership roles, with at least 3 years managing quota-carrying teams. * Proven success leading in a high-growth, matrixed environment across multiple markets. * Track record of exceeding revenue goals while building sustainable team performance and culture. * Experience working with both direct sales and partner-led GTM models. * Experience with command of the message and MEDPICC is a plus Bonus skills & attributes Skills * AI native * Strong leadership and coaching capabilities, with the ability to motivate, develop, and retain top talent. * Excellent cross-functional collaboration and influence across global teams. * Data-driven decision-making, with strong analytical and operational discipline. * Outstanding communication skills in English and Portuguese (fluency in Spanish and Portuguese both a plus). * Deep understanding of LATAM business culture and SaaS market dynamics. Key Success Indicators * Exceeding ARR growth targets for LATAM region. * Strengthening sales productivity and forecast accuracy. * Increased partner-driven revenue and market reach. * Enhanced collaboration and alignment between LATAM and global teams. * Strong employee engagement and retention within the LATAM sales organization. Benefits We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and meaningful equity * Comprehensive medical, dental, and vision coverage * Regular compensation reviews - great work is rewarded! * Flexible paid time off policy * Paid Parental Leave Program * 401k plan & match * In-office bicycle storage * Fun events for Intercomrades, friends, and family! * Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $331,000 - $395,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.