Intercontinental Exchange jobs in Jacksonville, FL

Job Purpose We are seeking an experienced Product Manager with deep expertise in Mortgage Servicing and Servicing Acquisition Solutions to lead the development of a system-to-system servicing acquisition platform. This role requires a strategic thinker who can bridge the gap between business needs and technical execution, translating complex servicing operations into scalable, technology-driven solutions. The ideal candidate will drive product strategy, collaborate cross-functionally, and deliver impactful outcomes that support servicing transfers and portfolio growth. Responsibilities * Define and the product vision and roadmap for servicing acquisition solutions, aligning with business goals and customer needs. * Lead cross-functional teams through the full product lifecycle-from discovery and design to development, testing, and deployment. * Engage with clients to define business requirements, document pain points and communicate project status * Translate mortgage servicing requirements into clear product features and user stories, ensuring alignment with regulatory and operational standards. * Collaborate with engineering, data, and architecture teams to design scalable system-to-system integrations for servicing transfers. * Engage with servicing operations and business stakeholders to gather feedback, validate solutions, and prioritize enhancements. * Monitor product performance and adoption, using data-driven insights to iterate and improve functionality. * Ensure documentation and training materials are created to support internal users and external partners during onboarding and servicing transitions. * Stay current on industry trends, regulatory changes, and servicing technologies to inform product strategy and innovation. Knowledge and Experience * Bachelor's degree in Business, Computer Science, Finance, or related field. * 5+ years of experience in Mortgage Servicing, with direct involvement in servicing acquisition, transfer, or onboarding projects. * Strong understanding of servicing operations, investor guidelines, and regulatory requirements. * Proven experience managing software development lifecycles, preferably in Agile or Scrum environments. * Ability to define product strategy, create roadmaps, and manage backlogs aligned with business goals. * Demonstrated success working with engineering teams to deliver system integrations, APIs, and data-driven solutions. * MSP experience required * Strong analytical mindset with the ability to interpret complex data and translate it into actionable insights. * Excellent communication and stakeholder management skills, with the ability to influence across business and technical teams. * Proficiency in tools such as MS Office, ADO and MSP * Experience with data mapping, ETL processes, and system-to-system integrations is a plus. #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. As an Identity and Access Management professional, you will be responsible for safeguarding digital identities and ensuring secure, compliant access across the enterprise. You will collaborate with cross-functional teams to remediate access-related risks, perform root cause analysis, and implement controls aligned with security and compliance standards. You will also gain experience supporting internal, external, and regulatory audits by providing evidence of identity governance and access controls. To succeed in this role, you will need strong technical expertise in authentication and authorization, analytical thinking, problem-solving skills, and a solid understanding of IAM best practices such as least privilege, zero trust, and role-based access control. Responsibilities * Communicate verbally and in writing to technical and non-technical audiences of various levels both internally and externally * Develop partnership-oriented relationships with business executives and functional leaders, especially as it relates to operations and technology * Multitask in a fast-paced environment with a focus on timeliness, documentation, and communications with peers and business users * Suggest business workflow and recommend improvements and efficiencies to new and existing products and features * Serve as subject matter expert for SailPoint Identity Security Cloud * Perform data analysis across a variety of sources and use cases * Requirements Gathering & Analysis * Collaborate with business users, IT teams, and stakeholders to elicit, analyze, and document requirements related to identity governance and SailPoint solutions. * Translate business requirements into clear technical specifications for SailPoint platform configuration. * Conduct workshops, interviews, and process reviews to understand and optimize identity management processes. * Document and test business rules and workflows to ensure alignment with compliance and business needs. * Business Process Improvement * Analyze current identity governance processes and recommend improvements leveraging SailPoint capabilities. * Map and optimize user access lifecycle processes (onboarding, offboarding, access reviews, etc.). * Facilitate the adoption of best practices for identity and access management across the organization. * User Training & Documentation * Facilitate remediation efforts identified by all lines of defense. * Define and Document enhancements to processes, data management, and technical capabilities of the platform and its supporting functions. * Proactively identify and document undocumented capabilities across multiple IT applications and departments. * Assists in monitoring and reporting on risks and controls * Assists in implementation of risk controls as they pertain to regulatory requirements. * Experience working with a diverse range of data sources/streams and managing these effectively * Excellent analytical, decision-making and problem-solving skills * Ability to develop relationships with business units, especially as it relates to operations and technology Knowledge and Experience * Bachelor's degree in Computer Science, Information Systems, or an equivalent combination of education, training, or work experience * Knowledge of relevant IT system issues, techniques, and implications across platforms * Experience as a business analyst, preferably supporting IAM solutions or SailPoint platforms * Proficiency in project management * Proficient using Microsoft products including Visio, Excel, Word and PowerPoint * Requires general understanding of risk methodologies and techniques. * Ability to adapt to changing business and technical requirements Desirable Knowledge and Experience * Strong analytical and problem-solving capabilities * Working knowledge of SailPoint IdentityIQ, Identity Security Cloud, or similar IAM products. * Experience in maintaining data, defining operational processes and partnering across product, operations and development groups * Experience with documenting business and system requirements including documentation of comprehensive use-cases and working within iterative software development environments * Must be comfortable working with and presenting to a broad base of internal and external clients at different seniority levels * Experience with workflow automation, role mining, and access reviews. * Familiarity with regulatory compliance frameworks (SOX, GDPR, HIPAA). * Knowledge of directory services (Active Directory, LDAP) and cloud identity providers. * Ability to create process maps, use cases, and user stories. * Proficiency with project tracking tools (JIRA, Confluence, MS Project). * Basic understanding of scripting languages (Java, BeanShell, PowerShell) used in SailPoint environments. #LI-SH3 #LI-ONSITE Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The Client Support Specialist II serves as a subject-matter expert and product-area specialist, providing advanced support to our customer base on MSP products, services, platform technologies, and workflows. Acting as an escalation point, this role ensures timely and consistent resolution of complex issues, addressing customer questions, concerns, and errors related to their use of MSP. The Specialist will manage, resolve escalated cases, and frequently assist support teams with intricate troubleshooting. Responsibilities also include coaching support specialists on handling escalated interactions, investigating and guiding on Salesforce and ADO tickets, and delivering ongoing training for new hires and existing team members. Responsibilities * Leverage business expertise to assist client facing Client Support team members in the use of MSP, with primary focus on Cash functions * Resolve problems in a timely manner with minimal assistance * Recognize and respond accordingly to systemic customer-impacting problems * Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client facing Client Support team members * Understand and follow company and departmental guidelines and policies for customer interaction * Manage case backlog to departmental standards * Effectively use knowledge base, along with all resources available to drive resolution * Collaborate with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring business expertise or specialized knowledge * Assist in escalated customer issues * Assist support team members in complex troubleshooting efforts * Follow company policies for incident management, including participation in bridge calls, chats, and providing communications to client facing team members and leadership, as required * Partner with internal teams and management to draft and distribute client communications. * This position requires participation in an on-call support rotation. * Performs additional related duties as assigned. Knowledge and Experience * Bachelor's degree or an equivalent combination of education, training, or work experience * 5+ years of experience in a product support role * Proven effectiveness in a role that requires multi-tasking and strong customer soft skills * Demonstrated ability to confidently deliver solutions and resolve issues * Team-oriented, demonstrates a professional and cooperative attitude * Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly * Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener * Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback * Analytical; proactive; creative problem solver * Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers * Act with integrity; demonstrate adaptability; execute consistently against job responsibilities * Expert knowledge of mortgage servicing and default industry terminology, all areas of Cash e.g., corporate accounting/funds movement, daily system balancing, drafting/one-time draft, suspense management, bank reconciliation, general ledger, interest accrual/on curtailments/on Escrow, stop file/lockbox, third-party vendor payment providers * Experience with ICE products, services, and capabilities highly preferred * Mortgage servicing product experience (i.e., MSP, Fiserv, etc.) highly preferred * Proficient with personal computers and various software systems (MS Word, Excel, PowerPoint, Salesforce, ServiceNow, Azure DevOps) #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Customer Engineering is responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. The Engineering role provides a key technical function within the CE team and is responsible for liaising with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions. Responsibilities * Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements. * Planning & execution of networking tasks necessary to deliver customer connectivity solutions * Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools. * QA testing of customer site installations * Accurate and prompt record keeping in accordance with Customer Engineering standards * Maintaining accurate customer & network specific data * Working with telecom providers to complete acceptance testing of new customer connectivity * Troubleshooting and provide technical support "incident" coordination focus during ICE customer provisioning process * Undertake and lead Technical Interchange Meetings (TIM) with customers * Providing both internal and external technical documentation * Provide support on production customer issues relating to their ICE network infrastructure as required * Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards * Liaising internally with other ICE teams to achieve the above * Own and manage the project delivery from start to finish * Providing technical support during the provisioning process * Providing all necessary supporting documents * Administration of assigned projects to Customer Engineering standards Knowledge and Experience * Bachelor's degree * Minimum 3 years in network support or network delivery with proven track record of problem solving * Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience * Time management in order to ensure the delivery of client services is achieved * Network Professional with strong experience working on 'large' complex LAN/WAN IP networks within global financial markets production arena * Strong "hands-on" experience of IP routing protocols with emphasis towards BGP * Strong "hands-on" experience of IP multicast configuration and support * Strong "hands-on" experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques * Strong "hands-on" network trouble shooting skills and traffic analysis Desirable Knowledge and Experience * Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level * Basic UNIX / LINUX administration skills * Network Security experience * Direct experience of network tools such as Wireshark & Corvil * Knowledge of current Juniper, Cisco and Arista product range * Proven project management experience * Financial services experience, and or Extranet service provider experience. Schedule Since Customer Engineer serves clients globally, the ability to work shifts as well as weekend working to achieve successful project delivery is required. LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The Enterprise Risk Management function (ERM) is responsible for administering the risk management framework for risks that threaten Intercontinental Exchange and its subsidiary businesses. The role reports to the Enterprise Risk Director focused on the Fixed Income and Data Services businesses and is responsible for developing and maintaining comprehensive risk management frameworks, identifying and assessing emerging risks, and providing strategic risk insights to stakeholders across the organization. The role assists in the delivery and implementation of the Risk Framework, including support, oversight, and challenge of the 1st line in identifying, assessing, managing, monitoring, and reporting on risk matters. The ideal candidate will combine deep risk management expertise with strong technical acumen. Responsibilities * Risk Framework Execution * Develop, maintain, and enhance risk registers, risk appetite metrics, and key risk indicators (KRIs). * Lead and support risk and control self-assessments (RCSAs), emerging risk identification, and scenario analysis. * Coordinate and contribute to deep-dive risk assessments and thematic reviews. * Risk Reporting & Governance * Aggregate and analyze risk data to produce insightful dashboards and reports for senior leadership and governance forums. * Monitor and escalate risk appetite breaches and emerging threats. * Prepare risk papers and presentations for executive and board-level committees. * Stakeholder Engagement * Build strong relationships with business leaders, SMEs, and control partners across the three lines of defense. * Act as a trusted advisor and challenge partner to the first line on risk-related matters. * Support issue remediation efforts and ensure timely closure of risk actions. * Work cross functionally with peers to support Risk Management team efforts for Exchange, Clearing and Mortgage Technology related projects. * Evaluation of Risk Controls & Control Validation * Assess the design and operating effectiveness of key controls across business processes and systems. * Lead control validation exercises to ensure alignment with regulatory expectations, internal policies, and risk appetite. * Identify control gaps and recommend enhancements to strengthen the control environment. * Leadership of Risk Analysts * Provide day-to-day guidance, coaching, and oversight to risk analysts supporting ERM activities. * Review and validate analyst outputs including risk assessments, control evaluations, and reporting deliverables. * Foster a collaborative and high-performance team culture focused on continuous learning and innovation. Knowledge and Experience * 5+ years of progressive experience in enterprise risk management or a related governance function. * Strong understanding and practical application of enterprise risk frameworks (e.g., COSO, ISO 31000). * Experience with the Financial Services market including financial services infrastructure, market data and analytics and/or Fintech preferred * Experience in mortgage lending, real estate, or consumer lending industries beneficial. * Familiarity with technology risk, data privacy, cybersecurity, and third-party risk. * Experience with regulatory compliance frameworks and expectations (e.g., Investment Advisers Act, IOSCO, BMR, GDPR, etc.). * Proficiency in Microsoft 365 tools; GRC platforms (e.g., ServiceNow, MetricStream, Archer, etc.); experience with Tableau, SharePoint, and Excel automation is a plus. * Comfort working with or learning AI agents, LLMs, and other emerging technologies and applying them in risk management activities. * Professional certifications (e.g., FRM, CRISC, PRM, CISA) preferred. * Degree educated in numerical disciplines or equivalent experience. Master's degree is desirable. Key Competencies * Strong analytical and critical thinking skills with attention to detail and the ability to see the big picture. * Excellent communication and interpersonal skills; able to influence and collaborate across functions. * Self-starter with the ability to manage multiple priorities and work independently. * Curious, adaptable, and comfortable navigating ambiguity in a fast-paced environment. * Ability to digest external events and anticipate their impact on the business and the effect they may have on the organization's risk profile. * Ability to present executive level information, with justification and recommendations for improvements to stakeholders #LI-RS1 #LI-Onsite Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Overview Job Purpose Provides support to and maintains multiple production and/or non-production databases of significant and/or strategic impact across the enterprise. Responsible for standards and design of physical data storage, maintenance, access and security administration. Responsibilities * Provide strategic engineering leadership to drive technology improvements * Take ownership of projects to ensure successful implementation including Tech-Stack upgrade efforts * Foster relationship and act as a technical liaison between the DBA Team and the Lines of Business * Performs backup and recovery on Database Management Systems, configures database parameters and prototype designs against logical data models, and defines data repository requirements, data dictionaries and warehousing requirements * Optimizes database access and allocates/re-allocates database resources for optimum configuration, database performance and cost * Tune the stored procedures of simple to complex, assist the development team to optimize the application. * Experience in writing or assisting the T-SQL and PowerShell scripts. * Ensures service level agreements are met for internal and external clients * Automate the mundane process using T-SQL or PowerShell scripts. * Provides status reports that detail issues for escalation to management * Performs configuration, scripting, analysis, installation, monitoring, administration and tuning for database management systems * Performs data analysis to provide management with timely and accurate information and predict future requirements * Develops, implements and tests database backup and recovery policies and procedures. * Creates and maintains documentation for database policies, procedures, and processes. * Performs/schedules routine maintenance on databases to keep them running at peak performance. * Monitors database performance, availability, and capacity * Review database storage utilization to ensure proper whitespace allocations * Review and develop trend analysis for incident remediation and prevention * Participates in continuous business process redesign to improve internal operations * Interfaces with user departments remotely and on-site to assist in the implementation of work requests and provide operational support * Troubleshoots issues and recommends solutions * Research and evaluate new RDBMS for possible implementation * Experience in setting up, managing Distributed Availability groups (DAG) across multiple domains. * Performs other duties as required Knowledge and Experience * Bachelor's Degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience * Requires nine (9) or more years of experience working with various database management systems in database design, testing, implementation, maintenance and administration in a multiple platform environment. * Required to participate in a 24x7 on-call rotation * Expert level knowledge of SQL Server database management systems (2012, 2014, 2017, & 2019 [SQL 2022 is a plus]) * Expert level knowledge SQL performance and tuning * Expert level knowledge of Microsoft Geo-Clustering, Always-On Availability Groups in local & geographically dispersed data centers, Distributed Availability groups (DAG) across multiple domains. * Extensive knowledge of task automation * Strong database design and analysis skills * Knowledge of backup and recovery operations for database management systems * Knowledge of database encryption such as Always Encrypted, Protegrity, TDE, and TLS * Knowledge of OS, storage, and network layers for troubleshooting purposes * Knowledge of relational database concepts and terminology * Ability to monitor and tune databases and instances * Ability to maintain and monitor availability, security, and integrity of databases * Ability to focus on production and customer needs and deliverables * Ability to adapt to the use of new software tools as they are acquired or adopted within IT * Strong written and verbal communication skills * Must be self-motivated, a team player, and have a strong track record in customer satisfaction * Demonstrated experience with successful system and project implementations Preferred Knowledge and Experience * Knowledge of T-SQL, PowerShell Scripting and Automation * Knowledge of AWS - RDS SQL * Knowledge of Microsoft Azure RDBMS * Knowledge of Cloud SaaS RDBMS * Knowledge of OLA Hallengren maintenance plans * Experience with scripting languages * Strong problem-solving skills * Ability to work independently and in a team environment with minimal supervision * Ability to learn and apply new skills in a constantly changing technical environment Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The Staff Accountant II reviews contracts/schedules and applies GAAP in the determination of the appropriate revenue recognition treatment. Ensures appropriate documentation exists to support conclusions. Identifies accounting issues to monitor compliance with Intercontinental Exchange ("ICE") revenue recognition policies. Responsibilities * Reviews contracts and applies GAAP in the determination of the appropriate revenue recognition treatment. * Coordinates and works closely with Billing team to ensure timely completion of monthly revenue accrual procedures. * Gathers, interprets, and evaluates large complex sets of data to determine appropriate revenue recognition treatment * Coordinates the completion of revenue footnote disclosures within quarterly and annual financial statements * Coordinates and works closely with external and internal auditors to ensure timely completion of quarterly review and annual audit procedures. Maintains and administers an effective control environment over the external financial reporting process. * Assists with assessment and implementation of future accounting initiatives * Identifies efficiencies & recommends enhancements to management. * Identifies, researches & resolves all issues related to revenue recognition. * Duties require broad conceptual judgment, initiative and ability to deal with complex accounting issues. * Accomplishes department and organization mission by completing related results as needed. * Performs other related duties as assigned. Knowledge and Experience * Bachelor's degree in Accounting or the equivalent combination of education, training, and work experience. * 2+ years of technical accounting experience and/or CPA are preferred. ASC 606 experience will be highly regarded. * Big 4 (or similar audit experience) or strong experience in a full cycle corporate accounting atmosphere will be highly regarded. * Working knowledge of financial accounting standards. * Ability to understand accounting and financial processes, methodologies, concepts and have good knowledge of GAAP and willingness to research and resolve accounting issues * Must be advanced in Excel, MS word, and Power Point software programs. * Experience dealing with complexity and managing multiple projects and processes * Excellent verbal and written communication skills required. * Ability to maintain work priorities in an environment with multiple concurrent tasks and projects * Ability to handle stressful situations * Ability to maintain confidentiality * Ability to meet deadlines * Ability to work in an organized manner and consistently follow-up on tasks #LI-MK1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Real Estate Data Intern will analyze property data to support data pipeline modernization efforts. Responsibilities * Perform exploratory data analysis (EDA) on residential real estate data to find unrealized patterns * Create charts, graphs, and dashboards to visualize insights * Highlight trends and patterns to support decision-making * Come up with derived data sets using AI * Perform additional duties and contribute to projects as assigned Knowledge and Experience * Must be currently enrolled in a degree program at an accredited university, and be at least advancing to their junior year of study * Experience with Python and data science concepts * Familiarity with SQL for querying and analyzing data * Exposure to data visualization tools such as Tableau, Power BI, or Python libraries (e.g., Matplotlib, Seaborn) Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: * Option 1: May 18, 2026 - August 7, 2026 * Option 2: June 8, 2026 - August 21, 2026 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. #LI-SH2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose As a key player within ICE's innovative servicing technology division, our team is dedicated to developing cutting-edge mortgage processing solutions. This role is pivotal in driving the success of our microfrontend UI development initiatives, leveraging React and TypeScript to create seamless, high-performance user experiences, as well as site reliability engineering initiatives, leveraging cloud-native technologies and methodologies to create robust, high-performance systems. The Principal Engineer, Software Development will utilize their extensive experience in Spring, React, Kubernetes, ArgoCD, and observability tools to enhance system efficiency and reliability. By joining our team, you will directly contribute to the advancement of our platform, ensuring we remain at the forefront of the industry and deliver exceptional value to our clients. Designs, builds, and maintains full stack Java and React applications for the MSP DX (IMT) with an emphasis on maintaining a reliable and scalable platform. Our Software Engineers develop and manage cloud-native systems in an Agile SDLC. Responsible for the development and maintenance of Kubernetes clusters, CI/CD pipelines, observability frameworks, React micro frontends and Java microservices. Responsibilities * Provides full-stack Java design and development for projects involving application development, infrastructure projects involving site reliability, cloud-native technologies, and migrations. * Develops front-end applications utilizing React (TypeScript) in close collaboration with a UX team, ensuring the responsiveness of the application. * Designs and develops APIs necessary to support front-end functionality and/or be consumed by other partners. * Implements GitOps practices using ArgoCD to manage infrastructure as code. * Designs and develops monitoring and observability solutions using tools like Prometheus, Grafana, Jaeger, and OpenTelemetry (OTEL). * Manages service mesh technologies like Istio and Kiali for traffic management and observability. * Utilizes Crossplane for managing cloud infrastructure through Kubernetes. * Participates in software and reliability design ceremonies and analyzes system needs to determine technical requirements. * Writes technical specifications based on conceptual design and stated business requirements. * Develops and/or reviews test protocols for testing applications before user acceptance, with an emphasis on automated Unit Tests, Component Tests, and Scenario Tests. * Troubleshoots operational failures in both test and production environments. * Mentors or guides the work of less experienced software and site reliability engineers. * Remains current on industry standards in web development and DevOps disciplines. * Performs additional related duties as assigned. Knowledge and Experience * Bachelor's Degree or the equivalent combination of education, training, or work experience. * 10+ years of software engineering or site reliability engineering work experience. * Experience working with Java or React development, Kubernetes, and cloud-native technologies. * Experience developing React (TypeScript) front-end applications. * Experience developing and maintaining CI/CD pipelines. Preferred Knowledge and Experience * Experience using Kubernetes, ArgoCD, Istio, Envoy, Jaeger, Prometheus, Grafana, or similar technologies. * Experience using the Java JVM and with applications running in cloud providers (preferably AWS) and/or OpenShift. * Experience with modern JavaScript frameworks such as React. * Experience with RESTful service development and working with microservices applications. * Experience with Postgres SQL Databases and PL/SQL. * Experience with modern observability frameworks. * Experience with GitOps practices and tools. * Familiarity with Continuous Integration and Continuous Delivery (CI/CD) pipelines. * Familiarity with source code management tools such as Azure DevOps, TFS, Jira, or Git. * Proficiency with development techniques such as Test-Driven Development (TDD and BDD), Unit Tests, Component Tests, and/or Scenario Tests. * Experience with webpack (bundle optimization, code splitting). * Familiarity working in a Software Development Life Cycle (SDLC) leveraging Agile principles. * Excellent analytical, decision-making, and problem-solving skills. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The Client Dedicated Cash and Corporate Accounting Consultant role is a senior individual contributor role focused on providing subject matter expertise on Mortgage and Consumer Servicing Cash and Corporate Accounting functions across the ICE Mortgage Technology Solutions. This position will be responsible for impact analysis, knowledge transfer, business reviews, internal and external reporting, and program management of engagements impacting the assigned functional area. Responsibilities * Works within a team on Cash and Corporate Accounting business consulting projects to meet specific client requirements * Expertly configures, research and documents client needs related to the assigned function * Defines product scope, objectives, and requirements. Defines specifications and data models for product development and testing * Provides recommendations on best practices and changes in technology accordingly * Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems * Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met * Consults directly with the client and may travel to the client site * Acts as team leader for consulting projects, leading sub-plans, or small projects. May mentor, guide, advise, and/or check the work of less experienced Consultants * May play a key role in the training of client and technical support personnel on enhancements, new analytics, or procedures * Performs other related duties as assigned Knowledge and Experience * Minimum of five years prior relevant work experience * Familiarity with ICE Mortgage Technology products and services * In-depth knowledge of Mortgage and Consumer Cash and Corporate Accounting operations and related ICE Mortgage Technology MSP product * Familiarity with Payment Services integrations (i.e., Lockbox, Digital Banking, ACH) preferred * Excellent customer service skills that build high levels of customer satisfaction for internal and external clients * Excellent verbal and written communication skills to all levels (e.g. executives, managers, individual contributors) * Proficiency in business modeling and requirements definition * Ability to estimate work effort for configurations and ensure successful project completion #LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Partner Success Intern will work on project management activities related to new services implementations. Responsibilities * Coordinate and support sales initiatives * Respond to inbound partner inquiries with professionalism and clarity * Contribute to project management activities across key initiatives * Perform additional duties and contribute to projects as assigned Knowledge and Experience * Must be currently enrolled in a degree program at an accredited university, and be at least advancing to their junior year of study * Familiarity with sales or account management principles * Interest or exposure to the mortgage industry is a plus * Demonstrates strong written and oral communication skills Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: * Option 1: May 18, 2026 - August 7, 2026 * Option 2: June 8, 2026 - August 21, 2026 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. #LI-SH2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Client Support Analyst Intern will support process mapping and documentation, analyze operational metrics, develop dashboards, recommend process improvements, and conduct voice of the customer analysis. Responsibilities * Support process improvement, data analysis, and client experience optimization * Collaborate closely with operations leaders and cross-functional stakeholders * Analyze workflows to identify efficiencies and areas for enhancement * Support strategic projects that enhance client service and streamline operations to improve satisfaction * Perform additional duties and contribute to projects as assigned Knowledge and Experience * Must be currently enrolled in a degree program at an accredited university, be at least advancing to their junior year of study, and pursuing a degree in Finance, Mortgage Industry, Business, Analytics, Operations Management, or a related field * Proficient in Microsoft Excel; experience with SQL, Tableau, or Power BI is a plus * Strong analytical, organizational, and problem-solving skills * Excellent communication skills with the ability to clearly document processes and insights * Demonstrated interest in client experience, operations, and continuous improvement Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: * Option 1: May 18, 2026 - August 7, 2026 * Option 2: June 8, 2026 - August 21, 2026 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. #LI-SH2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The Senior Solutions Engineer is an expert in ICE Mortgage Technology's full suite of products and platforms, with deep technical, design, and functional knowledge spanning both mortgage origination and servicing. This role requires a comprehensive understanding of the business benefits and operational workflows associated with both origination and servicing processes. The Senior Solutions Engineer collaborates across Sales, Client Management, Business Development, and PSO teams to engage with customer operational, technical, and development stakeholders. Key responsibilities include gathering requirements and delivering best-practice solutions to complex business needs for both origination and servicing clients. The Senior Solutions Engineer must be adept at identifying client issues, scoping additional opportunities, and supporting Sales, Client Management, Business Development, and PSO in selling and cross-selling ICE Mortgage Technology's origination and servicing products and related services, tailored to each client's business model and needs. Responsibilities * Mentor team members within the Solutions Engineering Team to ensure broad expertise across all mortgage technology solutions. * Support onboarding and ongoing education for Sales and Business Development Teams, covering the full product suite. * Manage and support demo environments that showcase the capabilities of ICE Mortgage Technology products. * Participate in discovery for system updates and conversion projects, addressing both origination and servicing needs. * Provide demonstration support across all ICE Mortgage Technology products, including Encompass LOS, TPO Connect, Consumer Connect, Data Connect, Data and Document Automation, Custom Acquisition, MSP, and other applications. * Serve as the product liaison for new releases, authoring demo content that highlights key enhancements. * Maintain a solid understanding of mortgage industry terminology and workflows. * Analyze and compare departmental workflows, architecting best practice demonstrations. * Assist sales representatives in preparing responses to RFI and RFP requests. * Provide sales support for referring lenders to the Marketplace. * Document and support related questions, providing feedback to Account Management teams. * Assist in case queue management and support to ensure SLAs are met for all clients. * Identify, position, and assist sales representatives in cross-selling ICE Mortgage Technology products and services. Knowledge and Experience Basic Qualifications * 8+ years of consulting and consultative selling for enterprise software solutions, with direct experience in both mortgage origination and/or servicing. * 8+ years of mortgage banking and/or servicing experience, including multi-channel, secondary, and trades experience (desired). * Experience managing mortgage production and operational teams (desired). * Strong analytical, oral, and written communication skills. * Business analysis experience (as in Product Management) is a plus. * Experience configuring and troubleshooting client-server and mission-critical software solutions for both origination and servicing in the mortgage industry. * Proficiency with Microsoft Office Suites and relevant operating systems. * Experience with XML, SOAP, REST, JSON, .NET, JavaScript, scripting, and full stack development. * Experience with .NET programming languages, network configuration, database architecture, and cloud deployment strategies (AWS, Azure, etc.). * Strong technical documentation and project management skills. * Ability to manage multiple enterprise clients at various phases of the pre-sale and post-sale process for both origination and servicing solutions. Preferred Qualifications * Bachelor's degree in Science or Business Management, or equivalent certifications and experience (degree strongly preferred). * 5+ years' experience with enterprise software configuration and administration, including Encompass/MSP Administration and/or other enterprise loan origination and servicing system experience. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, globally. Master images/Golden templates, operating system updates/upgrades, security patches, software and configurations fall within the purview of our remit. Endpoint Solutions works closely with multiple IT groups within the organization to ensure proper and compliant operations of endpoints. Endpoint Solutions - Engineering is responsible for the implementation of new technologies and platforms to manage, maintain and keep in compliance with all physical and virtual endpoints globally. The EPS-Engineering team is responsible for staying current with industry trends and making recommendations for new platforms or configuration changes in existing ones to ensure an efficient and secure environment for endpoints. As an Engineer in Endpoint Solutions - Engineering, you will help manage and secure over 20,000 endpoints globally, ensuring business continuity and user productivity. Responsibilities * Plan and implement endpoint management systems and infrastructure * Support production operations in a 24/7 environment * Participate in on-call rotation for after-hours/weekend support * Lead and complete projects with guidance from senior team members * Stay current with industry trends and leverage new technologies Knowledge and Experience * Virtualization - 3+ years of experience with the implementation, management, and optimization of VDI environments. Familiarity with Hypervisors, Instant Clones, App Volumes. * Workstation OS - 3+ years of experience with the management and optimization of Windows in both a physical and virtualized environment. * Desktop Management Systems - 3+ years of experience with building and managing desktop infrastructure using tools such as Altiris, SCCM, or Tanium. * Experience with Wyse & HP thin client management tools is beneficial. * Patch Management - Experience in software and OS patch management. * Scripting - Some experience with management and automation scripting in PowerShell. Should be comfortable performing tasks from the command line. * Microsoft Intune - Experience with modernization strategies, zero touch provisioning via Autopilot, Policy management, Mobile management, MSGraph and log analytics. * AD/Entra - Knowledge of Active Directory, Group Policy, DNS and Entra. Preferred Knowledge and Experience * College degree in Engineering, MIS, CIS, or related discipline preferred. * Experience & familiarity with industry standard desktop engineering tools and practices. * Powershell or Python scripting for automation * Excellent problem solving and analytical skills. * Familiarity with Service Now and Change/Incident Management practices. * Experience in the Financial Services industry. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The Full-Stack (Java) Engineering Intern will contribute to a long-term modernization effort aimed at replacing legacy systems while maintaining core functionality and minimizing user impact. Responsibilities * Assist in designing, coding, and testing framework capabilities for home lending operations * Support performance tuning of transaction orchestration and I/O processes * Use cloud-native technologies to build scalable solutions * Apply caching strategies to improve system performance * Perform additional duties and contribute to projects as assigned Knowledge and Experience * Must be currently enrolled in a degree program at an accredited university and be at least advancing to their senior year of study, or has obtained a bachelor's degree * Demonstrates strong problem-solving and communication skills * Experience with Java full stack development using Spring framework Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: * Option 1: May 18, 2026 - August 7, 2026 * Option 2: June 8, 2026 - August 21, 2026 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. #LI-SH2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency. Responsibilities * Onboard and train new internal and external users in ICE's environment * Support and advance the global corporate computing environment * Support hardware, software, and network needs for Windows, Mac, and virtual environments * Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management * Deploy hardware and software including desktop and laptop imaging software and VoIP * Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists * Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP * Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.) * Support broker and trading floor technology (New York based EUC analysts only) Knowledge and Experience * Bachelor's degree in Computer Science, MIS, CIS, or related field * Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds * Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting * Experience with networking technology such as Cisco and Juniper * Experience with Windows OS, Mac OS, and Microsoft Office Suite * Knowledge of scripting and PowerShell preferred Desirable Knowledge and Experience * Experience in an exchange, trading facility, or financial services environment * Strong multitasking, time prioritization, collaborative and communication skills Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Enterprise Operations provides 24x7 support for the organization's Enterprise Applications and Offices by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations, Engineering, and the business to facilitate effective handling of service outages. Responsibilities * Incident Management * Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. * Problem Management * Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. * Operational Readiness for New Services * Completing checklists that support pre-production deployment of network services. This includes assurance that Enterprise Operations has updated management for all related application components and its dependencies, and the staff is capable of performing established recovery procedures. * Change Management Planning and Configuration Implementation * Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Enterprise Operations and support for those implemented by other teams * Service Requests, Network Maintenance, and Operational Support * Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. * Process Improvement * Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. * Perform monitoring for new events to open incidents * Prepare documentation of runbooks * Coordinate with other teams on changes to production systems * Interact with Engineering, Development, and Business * Develop and propose solutions for the knowledge base * Understanding of process monitoring using monitoring solutions * Understand priority for high Severity incidents Knowledge and Experience * Bachelor's Degree in Computer Engineering or related field. 3+ years or experience in lieu of educational credentials. * Strong written and verbal communication * Familiarity with 365 Office Suite * Active Directory Administration Experience * Ability to troubleshoot IT/Application related issues * Ability to multitask and work independently on projects #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Designs, builds, and maintains full stack Java applications for the organization. Our Java Software Engineers develop applications in an Agile SDLC. Responsible for the development of Java enterprise applications utilizing frameworks such as Spring Boot. This position will have responsibilities in full life cycle development within a services-oriented architecture, including design, programming, testing, packaging, deploying, and maintaining service and infrastructure components. Responsibilities * Provides full stack design and development of Spring Boot components and the migration of legacy components to target architecture * Designs and develops APIs necessary to deliver front-end functionality and/or be consumed by other partners * Designs and creates data models for applications and databases to persist them * Works closely with business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions * Participates in software design meetings and analyzes user needs to determine technical requirements * Writes technical specifications based on conceptual design and stated business requirements * Designs and develops automated Unit Tests, Component Tests, and Scenario Tests * Performs code reviews and adheres to secure coding practices * Mentors and guides work of less experienced software development staff * Remains current on company SDLC standards * Works closely with other engineers, vendor partners and business owners to ensure that the finished solution meets the needs of the business and our customers * Performs additional related duties as assigned Knowledge and Experience Required * Bachelor's Degree or the equivalent combination of education, training, or work experience * 8+ years of software engineering work experience * Experience working with Java development technologies * Experience with Spring or Spring Boot frameworks Preferred * Experience with any of the Kubernetes based platforms (OpenShift (OCP), EKS/ECS, Pivotal Cloud Foundry) * Experience with RESTful service development and working with microservices applications * Familiarity with Continuous Integration and Continuous Delivery (CI/CD) pipelines * Familiarity with ADO source code management and pipelines * Experience working with Kafka, Liquibase, Splunk or Snyk * Experience working with OpenTelemetry, Jaeger, and Grafana * Proficiency with development techniques such as Test-Driven Development, Unit Tests, Component Tests and/or Scenario Tests * Familiarity working in a Software Development Life Cycle (SDLC) leveraging Agile principles * Excellent analytical, decision-making and problem-solving skills * Any cloud certification a plus (i.e. AWS, Azure, OCP) Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose The ICE Internship Program offers a dynamic opportunity to combine hands-on, impactful work on projects that shape our business, alongside practical career and professional development. You'll build meaningful connections, strengthen your interpersonal skills, and contribute in ways that truly make a difference. Beyond your day-to-day responsibilities, you'll participate in weekly sessions led by industry leaders, connect with fellow interns, and deepen your understanding of the financial services, technology, and mortgage industries. The ServiceNow Business Analyst Intern will support AI-driven process improvements by contributing to system re-engineering projects and responding to stakeholder requests using the ServiceNow platform. Responsibilities * Support SDLC phases and assist with system enhancements by gathering and documenting business requirements * Maintain process flows, user stories, and acceptance criteria to support project execution * Communicate effectively between business users and technical teams throughout the project lifecycle * Use tools like ServiceNow, SharePoint, and Jira to identify and support process optimization and automation * Perform additional duties and contribute to projects as assigned Knowledge and Experience * Must be currently enrolled in a degree program at an accredited university, be at least advancing to their junior year of study, and pursuing a degree in Business, Information Systems, Computer Science, or a related field * Demonstrates strong written and oral communication skills * Familiarity with business analysis methodologies such as requirements gathering, process mapping, and stakeholder interviews. * Exposure to Agile or Scrum project environments and tools like Jira or ServiceNow Agile Development * Exposure to artificial intelligence concepts and tools, with an understanding of how AI can be leveraged to enhance business processes, automate workflows, and improve decision-making within platforms like ServiceNow is a plus Internship Program Schedule To accommodate varying academic calendars, the ICE Internship Program offers two schedule options: * Option 1: May 18, 2026 - August 7, 2026 * Option 2: June 8, 2026 - August 21, 2026 Candidates will be asked to select their preferred session during the application process. Please Note: Interns must be available to work full-time, five days a week, at our Jacksonville office for the entire duration of one of the designated program schedules. Partial participation or alternate dates cannot be accommodated. #LI-SH2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.