Operations Analyst jobs at Intercontinental Exchange - 24 jobs

Job Purpose The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. The Systems Operations Analyst is not a typical NOC/helpdesk role-it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems. This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. Responsibilities * Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools * Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services * Interaction with third-party vendors is required * Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities * Coordination and collaboration with various business units is required * Assisting other ICE/NYSE staff with problem solving and escalation procedures * Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required * Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability * Must be able to prepare documentation for troubleshooting and escalation procedures * Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines * Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software. * This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts. * This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable Knowledge and Experience * Good verbal and written communication skills * Systems/Application support experience OR Associates/Bachelor's degree * Demonstrate reliability, flexibility, and attention to detail. * Team member must be willing to rotate through the following shifts as the need arises * Primary 9 hour shifts range between 7am-7pm * Periodic rotation through 2nd shift * Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades. Preferred Knowledge and Experience * Financial markets, trading and clearing systems * Technology and/or application support (4+ years) * Network and network forensic analysis (packet capture analysis) * FIX Protocol * Java, Visual Basic, or shell scripting * Solaris, Linux, UNIX operating systems * Experience with enterprise monitoring solutions * Understanding and working knowledge of TCP/IP and Multicast technologies * Working knowledge of internetworking and various LAN/WAN technologies * Working knowledge of router, switch, firewall, and proxy technologies * Apache, Tomcat, DNS, LDAP, MySQL or equivalent database language #LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

About the Role: Grade Level (for internal use): 11 About The Role: The Team: S&P Global Market Intelligence (SPGMI) offers a comprehensive suite of credit solutions designed to help organizations across the globe assess and manage credit risk. Credit Solutions (CS) is the commercial arm within SPGMI that sells Ratings' credit ratings and related data and research, advanced analytics, and financial risk solutions which includes subscription-based offerings, RatingsXpress , RatingsDirect and Credit Analytics. The CS business is a significant contributor to the overall growth of SPGMI, which generates nearly $5 billion in annual revenue. Responsibilities and Impact: The Licensing team's work is instrumental to protecting and growing the CS business and in mitigating operational, financial, legal and regulatory risks. The Licensing Operations Senior Analyst will play a critical support role in deals involving a broad array of clients across the globe and in a number of different customer segments, such as Investment Management, Investment Banking, Insurance, Commercial Banking, Non-Financial Corporates, and Government Agencies. He/she/they will work closely with Product, Commercial, and Legal teams to support and reinforce licensing governance and compliance, mitigate losses, and help enforce governance and compliance by reviewing and evaluating licensing deal terms and contracts and assist in protecting S&P's proprietary data rights. Key responsibilities include: Support Commercial and Product teams across the Americas, EMEA, and APAC by providing insights and analysis on client use cases, licensing terms, deal structures, and assisting with negotiations for new and existing CS licensing agreements. Draft, review, and negotiate legal contracts to ensure consistency related to deal terms and pricing across clients and industries as well as evaluate and provide recommendations related to non-standard deal terms. Provide world-class customer service to the Product and Commercial teams by maintaining a consistently high-level of service quality, proactively anticipating their needs, and engaging in continuous improvement. Support the Licensing team across a number of projects, key initiatives and internal processes Promote a culture of value-based business practices and compliance by educating stakeholders across the company on best practices for licensing CS products and services. Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $80,000 - $ 135,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for a commercial incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit ********************************************** What We're Looking For: Basic Required Qualifications: Juris Doctor (J.D.) or experience with commercial contracts (e.g., paralegal) 3+ years of relevant experience in the financial services sector as a compliance, legal, or risk management professional Driven, self-directed person with an understanding of commercial contracts and value-based pricing concepts, including a strong commercial mindset and creative problem-solving ability Team player with experience working with cross-functional teams, including Product, Commercial, and Legal Ability to turn high level requirements into executable plans with actionable steps, secure consensus from partners and follow through to execution Excellent verbal and written communication skills Curiosity to learn and adaptability to develop new skill sets Ability to work independently in fast-paced and ambiguous environments Flexible and adaptable to work across international time zones Additional Preferred Qualifications: Excellent computer skills, including MS Office Understanding of banking and asset management functions. Familiarity with data visualization tools (e.g., Tableau, Power BI), Excel, complex formulas, and pivot tables and experience in data analysis and reporting Fluency in foreign languages This role is limited to persons with indefinite right to work in the United States. Flexible Working We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit ************************************ What's In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: ***************************************** Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to ************************. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: *************************** and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster **************************************************************** describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ******************************************************************************************** ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

**About the Role:** **Grade Level (for internal use):** 11 **About The Role:** **The Team:** S&P Global Market Intelligence (SPGMI) offers a comprehensive suite of credit solutions designed to help organizations across the globe assess and manage credit risk. Credit Solutions (CS) is the commercial arm within SPGMI that sells Ratings' credit ratings and related data and research, advanced analytics, and financial risk solutions which includes subscription-based offerings, RatingsXpress , RatingsDirect and Credit Analytics. The CS business is a significant contributor to the overall growth of SPGMI, which generates nearly $5 billion in annual revenue. **Responsibilities and Impact:** The Licensing team's work is instrumental to protecting and growing the CS business and in mitigating operational, financial, legal and regulatory risks. The Licensing Operations Senior Analyst will play a critical support role in deals involving a broad array of clients across the globe and in a number of different customer segments, such as Investment Management, Investment Banking, Insurance, Commercial Banking, Non-Financial Corporates, and Government Agencies. He/she/they will work closely with Product, Commercial, and Legal teams to support and reinforce licensing governance and compliance, mitigate losses, and help enforce governance and compliance by reviewing and evaluating licensing deal terms and contracts and assist in protecting S&P's proprietary data rights. Key responsibilities include: + Support Commercial and Product teams across the Americas, EMEA, and APAC by providing insights and analysis on client use cases, licensing terms, deal structures, and assisting with negotiations for new and existing CS licensing agreements. + Draft, review, and negotiate legal contracts to ensure consistency related to deal terms and pricing across clients and industries as well as evaluate and provide recommendations related to non-standard deal terms. + Provide world-class customer service to the Product and Commercial teams by maintaining a consistently high-level of service quality, proactively anticipating their needs, and engaging in continuous improvement. + Support the Licensing team across a number of projects, key initiatives and internal processes + Promote a culture of value-based business practices and compliance by educating stakeholders across the company on best practices for licensing CS products and services. **Compensation/Benefits Information (US Applicants Only):** S&P Global states that the anticipated base salary range for this position is $80,000 - $ 135,000. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for a commercial incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit ********************************************** **What We're Looking For:** **Basic Required Qualifications:** + Juris Doctor (J.D.) or experience with commercial contracts (e.g., paralegal) + 3+ years of relevant experience in the financial services sector as a compliance, legal, or risk management professional + Driven, self-directed person with an understanding of commercial contracts and value-based pricing concepts, including a strong commercial mindset and creative problem-solving ability + Team player with experience working with cross-functional teams, including Product, Commercial, and Legal + Ability to turn high level requirements into executable plans with actionable steps, secure consensus from partners and follow through to execution + Excellent verbal and written communication skills + Curiosity to learn and adaptability to develop new skill sets + Ability to work independently in fast-paced and ambiguous environments + Flexible and adaptable to work across international time zones **Additional Preferred Qualifications:** + Excellent computer skills, including MS Office + Understanding of banking and asset management functions. + Familiarity with data visualization tools (e.g., Tableau, Power BI), Excel, complex formulas, and pivot tables and experience in data analysis and reporting + Fluency in foreign languages **This role is limited to persons with indefinite right to work in the United States.** **Flexible Working** We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. **Return to Work** Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return-to-Work initiative, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. **About S&P Global Market Intelligence** At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit *********************************** . **What's In It For** **You?** **Our Mission:** Advancing Essential Intelligence. **Our People:** We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: ***************************************** **Global Hiring and Opportunity at S&P Global:** At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. **Recruitment Fraud Alert:** If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to ************************ . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (******************************************************************************************************************** . ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: *************************** and your request will be forwarded to the appropriate person. **US Candidates Only:** The EEO is the Law Poster **************************************************************** describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ********************************************************************************************** ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) **Job ID:** 323510 **Posted On:** 2025-12-14 **Location:** Virtual, New York, United States

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients. VCA is looking for talented Associate Analysts to join our next Cohort. This is an excellent opportunity to contribute to impactful client projects, receive tailored training and development in payments consulting, and collaborate with leaders who possess deep expertise in solving client problems. Specific Responsibilities include: Attend specific courses curated for team members to be successful in the role Support a team of experienced professionals in delivering strategic consulting services to key Visa clients Complete desk research and basic quantitative data to identify preliminary trends and themes in the data with some guidance Help craft a script based on understanding of analysis done Support the development of client-specific presentations which address unique client scenarios and needs Support consulting engagements with other team members, including participating in interviews, analyzing confidential client data, and summarizing key findings Engage in developing the next cohort programming by identifying and providing feedback on gaps in skills, knowledge, or resources to ensure continuous program improvement This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: Minimum of 6 months of work experience or a Bachelor's Degree Preferred Qualifications: 2 or more years of work experience Successful internship or 6 months or more experience in a Consulting environment Advanced Excel and PowerPoint user Growth mindset that embraces creativity, optimism, and failing-fast A great team member who adds energy, ideas and fun to our team and corporate culture Good communication and presentation skills Analytical skills, with the ability to process and summarize data into insights. Strong team player with a willingness to collaborate across levels and functional experts both internal to Visa and with the client. Proven time management skills and ability to adapt A background in payments, financial institutions or consumer lending is a plus An affinity for payments technology and its future Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 66,600.00 to 94,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

**About the Role:** **Grade Level (for internal use):** 10 **The Team** : The Office of the Chief of Staff for S&P Dow Jones Indices (S&P DJI) is responsible for supporting S&P DJI's strategic initiatives - deepening and coordinating engagement with key stakeholders including the Board of Directors, S&P Global Executive Committee and S&P DJI Operating Committee. The Office of the Chief of Staff aligns internal and external priorities and ensures seamless execution of S&P DJI and S&P Global's priorities with a focus on external relations, Board engagement, and strategic cross-functional execution. This small, nimble team works closely with the S&P DJI CEO and executive leadership to define the company's vision, mission and strategy and supports business initiatives focused on strategy planning, top-line growth, operations and people. **Responsibilities and Impact** : This role will partner with business leaders across S&P DJI to help support and shape its strategy. Report directly to the Strategy Planning Lead and support a wide range of strategic initiatives in accordance with the division's top priorities, including Quarterly Business Reviews, KPI Scorecards and Dashboards, Market/Competitive Research and creation of OpCo/Leadership materials. You are a force multiplier, supporting critical initiatives and pushing them forward. You will participate in global projects with varied topics and timeframes and with high visibility across the organization, leveraging S&P Global's GenAI tools in your day-to-day work. You will gain exposure to S&P DJI's leadership team and develop wide expertise across all facets of S&PDJI, including Product, Commercial, and Operations. You will grow and develop your career as part of a dynamic, truly global team. + **_Strategy Planning_** **:** Help create key strategy planning materials in partnership with members of the S&P DJI Operating Committee and facilitate the reporting of strategy progress including the execution of strategic initiatives, key milestones achieved and key organization health metrics (OKRs, KPIs). + **_Research & Analysis:_** Assist with research on trends, industries, competitors, and markets to understand S&P DJI's current and future environment, while working with teams to capture internal insights and external expertise. + **_M&A Pipeline:_** Support S&P DJI's M&A pipeline by identifying and evaluating target companies for inorganic growth, collaborating with the M&A community to share insights, capture feedback, and enabling a culture of innovative thinking to drive inorganic growth. + **_M&A Integration:_** Support M&A processes from target screening through, valuation, negotiation, due diligence, and post-merger integration as well as ensuring Senior Leadership is informed on integration processes. + **_Client Briefings:_** Support the S&P DJI's CEO preparation for client meetings by collaborating with Commercial teams to help create briefing documents highlighting the health of the client account, existing business, and potential future business growth opportunities. + **_Technology Integration:_** Help support the Office of the Chief of Staff by learning and adopting new technologies to enhance the department's strategic planning and execution. **Compensation/Benefits Information:** (This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $83,313 to $126,774. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive bonus. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here (********************************************* . **What We're Looking For:** **Basic Required Qualifications:** + Bachelor's Degree or equivalent qualification + 2-3 years of experience in financial services, professional services, or related field + Good track record of delivering multiple projects independently + Expert proficiency in MS Office suite, specifically PowerPoint and Excel + Able to demonstrate excellent analytical and quantitative capabilities, including the ability to analyze data, draw conclusions and make recommendations + Ability to communicate strategic narratives clearly and simply in PowerPoint with slide design capabilities and attention to detail + Strong project management and communication skills - written, verbal and presenting + Self-motivated worker with modest manager guidance + Ability to deliver results with short lead-times **Additional Preferred Qualifications:** + Experience in AI-driven research, machine learning applications, or analytics tools and dashboards (e.g., Power BI, Tableau) preferred **Right to Work Requirements:** This role is limited to persons with indefinite right to work in the United States. **About S&P Global** **Dow Jones Indic** **e** **s** At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average . More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies. S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit ********************** . **What's In It For** **You?** **Our Mission:** Advancing Essential Intelligence. **Our People:** We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. **Our Values:** **Integrity, Discovery, Partnership** Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. **Benefits:** We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: + Health & Wellness: Health care coverage designed for the mind and body. + Flexible Downtime: Generous time off helps keep you energized for your time on. + Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. + Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. + Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. + Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: ***************************************** **Global Hiring and Opportunity at S&P Global:** At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. **Recruitment Fraud Alert:** If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to ************************ . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (******************************************************************************************************************** . ----------------------------------------------------------- **Equal Opportunity Employer** S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: *************************** and your request will be forwarded to the appropriate person. **US Candidates Only:** The EEO is the Law Poster **************************************************************** describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ********************************************************************************************** ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group) **Job ID:** 322958 **Posted On:** 2025-12-22 **Location:** New York, New York, United States

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Why is this important to Visa? Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies. The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa's assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs). What an Analyst, SMB Program Delivery, North America Social Impact & Sustainability does at Visa? The Analyst, SMB Program Delivery will play a critical part in ensuring the successful execution and delivery of small business programs and events. The role will work closely with internal teams and external partners to coordinate deliverables, track progress, and ensure timelines are met. This position is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and is eager to learn and grow in a client-facing role. Key Responsibilities : Support the end-to-end delivery of small business programs, services, and event activations. Manage project timelines, task lists, and deliverables to ensure on-time execution. Serve as a point of contact for internal teams to coordinate SMB programs and events. Assist in preparing event materials, presentations, and status reports Coordinate event logistics, including scheduling, vendor communication, and on-site support. T rack and update project progress in internal systems and tools. Identify and escalate potential risks or issues to delivery leads. Provide post-delivery support, including gathering client feedback and supporting reporting needs. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications : 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications : 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Bachelor's degree in Business, Marketing, Communications, or related field preferred (or equivalent combination of education and experience). At least 2 years of experience in a client services, operations, project coordination, or event support role (internships and co-op experience accepted). Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management tools is a plus. Comfortable working in a fast-paced, deadline-driven environment with shifting priorities. Positive, proactive attitude with a willingness to learn and take initiative. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 93,200.00 to 131,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description Why is this important to Visa? Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies. The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa's assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs). What an Analyst, SMB Program Delivery, North America Social Impact & Sustainability does at Visa? The Analyst, SMB Program Delivery will play a critical part in ensuring the successful execution and delivery of small business programs and events. The role will work closely with internal teams and external partners to coordinate deliverables, track progress, and ensure timelines are met. This position is ideal for someone who thrives in a fast-paced environment, can juggle multiple priorities, and is eager to learn and grow in a client-facing role. Key Responsibilities : Support the end-to-end delivery of small business programs, services, and event activations. Manage project timelines, task lists, and deliverables to ensure on-time execution. Serve as a point of contact for internal teams to coordinate SMB programs and events. Assist in preparing event materials, presentations, and status reports Coordinate event logistics, including scheduling, vendor communication, and on-site support. T rack and update project progress in internal systems and tools. Identify and escalate potential risks or issues to delivery leads. Provide post-delivery support, including gathering client feedback and supporting reporting needs. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications : 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications : 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Bachelor's degree in Business, Marketing, Communications, or related field preferred (or equivalent combination of education and experience). At least 2 years of experience in a client services, operations, project coordination, or event support role (internships and co-op experience accepted). Strong organizational skills with the ability to manage multiple priorities simultaneously. Excellent written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with project management tools is a plus. Comfortable working in a fast-paced, deadline-driven environment with shifting priorities. Positive, proactive attitude with a willingness to learn and take initiative. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 93,200.00 to 131,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. Job Description As part of the global value added services organization, North America Product Experience Design & Digital (PxDD) is an innovation consulting team that helps Visa's network clients accelerate their innovation agenda and transform their customer experience. This role is client facing. The PxDD team is looking for a talented individual to help support human centered design client engagements. The individual should be able to work collaboratively across design, research, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN - someone who is smart, works hard, ambitious and nice! Essential Functions: Manage work streams within integrated teams of Product, Design, and Engineering in the development of client engagements and product co-creations, using a human-centered design mindset and contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration) Demonstrate in-depth knowledge of Visa's capabilities and be able to apply them to clients' business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges. Help design and facilitate client workshops through synthesizing insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes. Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams. Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients' expectations, demonstrating new methods, capabilities, and mindsets. Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results Articulate the possibility, viability and feasibility of product recommendations Help to create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features in partnership with our clients Conduct in-depth market testing using various qualitative and quantitative research methods Complete large research projects to develop Visa's point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) Preferred Qualifications 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing Interest in a data driven and/or business strategy role (eg consulting/investment banking) Experience in digital product development and management a plus. Specifically, experience in mobile, web and IoT application development and experience design Experience in payments a plus Exposure to design thinking/human-centered design methodologies Experience and knowledge of Agile (Scrum) project methodology and practices a plus Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 93,200.00 to 131,850.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Accommodation Specialist will play a pivotal role in fostering an inclusive and supportive workplace by managing the end to end global accommodation process for employees. In this role, you will serve as a trusted advisor and subject matter expert, guiding employees, managers, and additional stakeholders through the interactive process with empathy, professionalism, and compliance expertise. The specialist will also collaborate on global accommodation projects, helping to scale and optimize processes across regions. Key Responsibilities: Lead the interactive accommodation process for both medical and religious accommodation requests. Provide consultation and education to employees, managers, and additional applicable stakeholders on accommodation procedures, legal considerations, and best practices. Review and interpret medical documentation to determine eligibility and recommend reasonable accommodations where applicable Facilitate discussions with stakeholders to develop and implement accommodation plans. Track and document all accommodation requests, decisions, and follow-up actions in compliance with legal and internal standards. Support global accommodation initiatives, including streamlining processes and handling global accommodation requests. Contribute to continuous improvement efforts to enhance the employee experience and operational efficiency. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. This position is not eligible for sponsorship. Qualifications Basic Qualifications: • Bachelor's degree and 2+ years of Human Resources or related experience. • Experience with Accommodation processes. • Familiarity with HRIS systems (e.g., Workday) and case management tools (e.g., ServiceNow). Preferred Qualifications: • 2+ years of Accommodations and/or Leave Administration related work experience with a bachelor's degree • Strong knowledge of ADA, FMLA, and other relevant employment laws. • Experience supporting global HR or accommodation programs. • Excellent communication, documentation, and stakeholder management skills. • Proven ability to manage sensitive and confidential information with discretion. • Strong organizational skills and attention to detail. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 73,400.00 to 99,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Job Purpose The Trading Operations Analyst provides first-line support for all NYSE Group live production trading platforms. This customer-facing role involves identifying, troubleshooting, and escalating trading-related inquiries. The ideal candidate is a motivated team player who can work independently, collaborate effectively, and contribute to cross-functional initiatives. Responsibilities * Provide daily operational trading support for NYSE Group Exchanges core session trading. * Participate in rotational shift coverage: * Early Trading Session: 2:00 AM - 11:00 AM ET * Late Trading Session: 11:30 AM - 8:00 PM ET * Monitor trading activity and system performance. * Execute daily checkout procedures for first-shift operations. * Assist member firms with inquiries related to order types, routing behavior, and trading functionality. * Conduct real-time surveillance of electronic trading across all Exchange products. * Collaborate with System Operations to understand trading architecture and system workflows. * Maintain electronic logs of trading issues, disputes, and resolutions. * Communicate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings. * Distribute mass communications regarding market status and operational updates. * Develop expertise in proprietary trading systems and back-office tools to support customer interactions. * Coordinate with Technology, Product Management and Relationship Management teams to onboard users and resolve technical issues. * Work with Floor Operations support teams to assist with real time trading inquiries. * Participate in rotational Saturday internal and external industry testing support. Knowledge and Experience * Bachelor's degree from an accredited institution. * Required licenses: Series 7, and Series 57. * 3+ years in a trading environment (e.g., trader, trader's assistant, competing exchange, or ATS). * Familiarity with trading systems and exchange operations. * Strong analytical and problem-solving abilities. * Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint). * Experience with SQL for issue investigation is a plus. * Excellent communication and interpersonal skills. * Critical thinking and quick decision-making abilities. * Ability to work under pressure, adapt quickly, and manage multiple priorities. * Client-focused mindset with a collaborative approach. Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description The Accommodation Specialist will play a pivotal role in fostering an inclusive and supportive workplace by managing the end to end global accommodation process for employees. In this role, you will serve as a trusted advisor and subject matter expert, guiding employees, managers, and additional stakeholders through the interactive process with empathy, professionalism, and compliance expertise. The specialist will also collaborate on global accommodation projects, helping to scale and optimize processes across regions. Key Responsibilities: * Lead the interactive accommodation process for both medical and religious accommodation requests. * Provide consultation and education to employees, managers, and additional applicable stakeholders on accommodation procedures, legal considerations, and best practices. * Review and interpret medical documentation to determine eligibility and recommend reasonable accommodations where applicable * Facilitate discussions with stakeholders to develop and implement accommodation plans. * Track and document all accommodation requests, decisions, and follow-up actions in compliance with legal and internal standards. * Support global accommodation initiatives, including streamlining processes and handling global accommodation requests. * Contribute to continuous improvement efforts to enhance the employee experience and operational efficiency. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. This position is not eligible for sponsorship. Qualifications Basic Qualifications: * Bachelor's degree and 2+ years of Human Resources or related experience. * Experience with Accommodation processes. * Familiarity with HRIS systems (e.g., Workday) and case management tools (e.g., ServiceNow). Preferred Qualifications: * 2+ years of Accommodations and/or Leave Administration related work experience with a bachelor's degree * Strong knowledge of ADA, FMLA, and other relevant employment laws. * Experience supporting global HR or accommodation programs. * Excellent communication, documentation, and stakeholder management skills. * Proven ability to manage sensitive and confidential information with discretion. * Strong organizational skills and attention to detail. Additional Information Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel 5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 73,400.00 to 99,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

**Job Purpose** Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency. **Responsibilities** + Onboard and train new internal and external users in ICE's environment + Support and advance the global corporate computing environment + Support hardware, software, and network needs for Windows, Mac, and virtual environments + Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management + Deploy hardware and software including desktop and laptop imaging software and VoIP + Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists + Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP + Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.) + Support broker and trading floor technology **Knowledge and Experience** + Bachelor's degree in Computer Science, MIS, CIS, or related field + Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds + Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting + Experience with networking technology such as Cisco and Juniper + Experience with Windows OS, Mac OS, and Microsoft Office Suite + Knowledge of scripting and PowerShell preferred **Desirable Knowledge and Experience** + Experience in an exchange, trading facility, or financial services environment + Strong multitasking, time prioritization, collaborative and communication skills Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

**Job Purpose** Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The Enterprise - Conferencing Technology team is looking for an experienced AV/VC IT Analyst to support local and global initiatives. This position requires applicants to have a foundational knowledge and experience in supporting a commercial AV environment. The requirements equally extend to a foundational background and exposure to Video Conferencing (VC) solutions and supporting platforms including Zoom and MS Teams. Qualified candidates must demonstrate technical proficiency as well as an eager attitude, professionalism, and solid communication skills. A highly motivated analyst with the ability to work independently with minimal supervision is key for this role. Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential. **Responsibilities** + Troubleshoot and support Collaboration meetings - Zoom/Teams/Webex etc. + Proactively provide local/remote technical support to all AV/VC services across the enterprise. This support also extends to local, virtual/cloud and large conferencing events. + Troubleshoot/remediate all first line issues in a timely manner whilst ensuring all activities are entered in ServiceNow for additional tracking and incident management + Support site installation/upgrades/normalization and decommissions of all AV and VC equipment. This includes coordinating physical access, network connectivity, power, general contractor work and other dependencies, as necessary + Working with the AV vendors, assist with configuration and testing of products and services + Audit/maintain an inventory of all conference room data, hardware, and license management + Ensure all applicable devices and services are monitored and alerts acknowledged/addressed within set SLAs + Assist with preventative maintenance visits to review existing hardware / software solutions to ensure all rooms are patched, serviced and consumables are replaced to always remain in service + Assist with asset life cycle management and procurement of all AV/VC equipment in conference rooms + Fully support companywide town-hall and events + Participate in an on-call rotation for after hours and weekend support + Assist in local small/medium sized projects as needed + Assist with Incident/BCP and Change Management activities and tasks + Working with the UX and other applicable teams, ensure all training material for end users as well as operational documentation are frequently created, reviewed and updated **Knowledge and Experience** + College Degree in IT, Information Systems/Multimedia or related disciple in Audio/Video multimedia engineering is highly desirable + Collaboration certifications in Zoom, Microsoft or Cisco Webex platform is highly desirable: Microsoft 365 Certified: Teams Fundamentals + Familiarity with DSPs and how they function in complex conference rooms + Minimum of 1-2 years exposure in a medium to large sized organization supporting an AV/VC environment + Familiarity with operation, functions and features of commercial audio-visual (AV) and video conferencing (VC) systems + Experience with installation and administration of Video Conferencing equipment including Cisco Room Kits, Poly, DTEN, Logitech and QSC endpoints + Basic experience in administering and supporting cloud-based collaborations with Zoom and Microsoft Teams Rooms + Basic experience in support of large audio and video townhalls and webinars + Basic knowledge in remote monitoring, alerting and automation technologies and workflows **Desirable** **Knowledge and Experience** + Exposure to working with ServiceNow, SLAs, Change and Incident management practices + Fundamental on-site experience in contributing to conference room upgrades and new installations + Familiarity with commercial audio-visual (AV) equipment. This includes Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras and codec, Audio DSPs, and Digital Signage/IPTV + Basic understanding of system schematics, cable pull schedules and high level/Low level architectural drawings + Strong knowledge in Microsoft Office and other collaboration tools + Basic understanding of TCP/IP, LAN, Firewalls, multicast over IP network protocols and DHCP services + Basic client/server fundamentals with windows/Linux and appliance-based platforms Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

**Job Purpose** An ICE IS AppSec Analyst, Engineer, or Senior Engineer is part of a team responsible for ensuring that ICE produces and maintains secure applications. The team member influences secure design, performs code analysis, identifies vulnerabilities through hands-on penetration testing, assists developers in remediation efforts, and communicates findings to developers, QA teams and management. **Responsibilities** + **Application Identification and Review** - Operates the Application Development Security Lifecycle from design review through automated and hands-on testing. + **Standards and Policies -** Maintains and contributes to Application Development Security Policies and standards by keeping up with industry trends and publications from organizations such as NIST, OWASP, and SANS. + **Secure Design** - Works with development teams to establish security requirements early in the SDLC and contributes security subject matter expertise during the development of new projects and releases. + **Tool Management** - Focuses on automation while implementing, maintaining and integrating cutting-edge technologies to assess an application's security with static code analyzers (SAST), dynamic testing (DAST) tools, open source security scanners, Web Application Firewall (WAF) and bug bounty programs. + **Developer Education** - Keeps software engineers apprised of secure coding practices and builds strong rapport and respect with the ICE application development community via training sessions, one-on-one education, Intranet blogs and other opportunities. **Desirable Knowledge and Experience** + Software engineering experience in Java, C++, .NET and/or related languages + Expert at deploying, configuring, and using SAST, DAST, and Open Source Security scanning tools in large environments + Experience designing solutions to secure sensitive data and secrets by applying cryptography, proper access control, and utilizing hardware security modules (HSM) + Familiar with blockchain, public/private key management, cryptocurrency, and/or experience securing enterprise implementations + University degree in Computer Science, Engineering, MIS, CIS, or related discipline **Specific Technologies:** Checkmarx, WebInspect, BurpSuite, JFrog Xray, Python, Django, Java, C++, HTML5, .NET, iOS & Android, MySQL, Oracle DB, Cloudfare, Akamai **Analyst, Engineer, and Sr. Engineer Distinction** Seniority is determined by experience and demonstration of exceptional competencies including: + Documenting and effectively publishing technology guidance and repeatable processes + Mentoring peers in groups and individually + Improving processes and introducing superior technology + Taking initiative to learn business goals, liaise with other departments, and identify ways to increase productivity in other ICE groups and offices Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The Enterprise - Conferencing Technology team is looking for an experienced AV/VC IT Analyst to support local and global initiatives. This position requires applicants to have a foundational knowledge and experience in supporting a commercial AV environment. The requirements equally extend to a foundational background and exposure to Video Conferencing (VC) solutions and supporting platforms including Zoom and MS Teams. Qualified candidates must demonstrate technical proficiency as well as an eager attitude, professionalism, and solid communication skills. A highly motivated analyst with the ability to work independently with minimal supervision is key for this role. Candidates must be self-starters and quick learners who are not afraid to ask questions. Performing in a high-pressure environment while resolving issues promptly is essential. Responsibilities * Troubleshoot and support Collaboration meetings - Zoom/Teams/Webex etc. * Proactively provide local/remote technical support to all AV/VC services across the enterprise. This support also extends to local, virtual/cloud and large conferencing events. * Troubleshoot/remediate all first line issues in a timely manner whilst ensuring all activities are entered in ServiceNow for additional tracking and incident management * Support site installation/upgrades/normalization and decommissions of all AV and VC equipment. This includes coordinating physical access, network connectivity, power, general contractor work and other dependencies, as necessary * Working with the AV vendors, assist with configuration and testing of products and services * Audit/maintain an inventory of all conference room data, hardware, and license management * Ensure all applicable devices and services are monitored and alerts acknowledged/addressed within set SLAs * Assist with preventative maintenance visits to review existing hardware / software solutions to ensure all rooms are patched, serviced and consumables are replaced to always remain in service * Assist with asset life cycle management and procurement of all AV/VC equipment in conference rooms * Fully support companywide town-hall and events * Participate in an on-call rotation for after hours and weekend support * Assist in local small/medium sized projects as needed * Assist with Incident/BCP and Change Management activities and tasks * Working with the UX and other applicable teams, ensure all training material for end users as well as operational documentation are frequently created, reviewed and updated Knowledge and Experience * College Degree in IT, Information Systems/Multimedia or related disciple in Audio/Video multimedia engineering is highly desirable * Collaboration certifications in Zoom, Microsoft or Cisco Webex platform is highly desirable: Microsoft 365 Certified: Teams Fundamentals * Familiarity with DSPs and how they function in complex conference rooms * Minimum of 1-2 years exposure in a medium to large sized organization supporting an AV/VC environment * Familiarity with operation, functions and features of commercial audio-visual (AV) and video conferencing (VC) systems * Experience with installation and administration of Video Conferencing equipment including Cisco Room Kits, Poly, DTEN, Logitech and QSC endpoints * Basic experience in administering and supporting cloud-based collaborations with Zoom and Microsoft Teams Rooms * Basic experience in support of large audio and video townhalls and webinars * Basic knowledge in remote monitoring, alerting and automation technologies and workflows Desirable Knowledge and Experience * Exposure to working with ServiceNow, SLAs, Change and Incident management practices * Fundamental on-site experience in contributing to conference room upgrades and new installations * Familiarity with commercial audio-visual (AV) equipment. This includes Control Processors, Room Schedulers, Microphones, Video-wall displays, Matrix switchers, VC cameras and codec, Audio DSPs, and Digital Signage/IPTV * Basic understanding of system schematics, cable pull schedules and high level/Low level architectural drawings * Strong knowledge in Microsoft Office and other collaboration tools * Basic understanding of TCP/IP, LAN, Firewalls, multicast over IP network protocols and DHCP services * Basic client/server fundamentals with windows/Linux and appliance-based platforms Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency. Responsibilities * Onboard and train new internal and external users in ICE's environment * Support and advance the global corporate computing environment * Support hardware, software, and network needs for Windows, Mac, and virtual environments * Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management * Deploy hardware and software including desktop and laptop imaging software and VoIP * Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists * Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP * Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.) * Support broker and trading floor technology Knowledge and Experience * Bachelor's degree in Computer Science, MIS, CIS, or related field * Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds * Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting * Experience with networking technology such as Cisco and Juniper * Experience with Windows OS, Mac OS, and Microsoft Office Suite * Knowledge of scripting and PowerShell preferred Desirable Knowledge and Experience * Experience in an exchange, trading facility, or financial services environment * Strong multitasking, time prioritization, collaborative and communication skills Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Job Purpose An ICE IS AppSec Analyst, Engineer, or Senior Engineer is part of a team responsible for ensuring that ICE produces and maintains secure applications. The team member influences secure design, performs code analysis, identifies vulnerabilities through hands-on penetration testing, assists developers in remediation efforts, and communicates findings to developers, QA teams and management. Responsibilities * Application Identification and Review - Operates the Application Development Security Lifecycle from design review through automated and hands-on testing. * Standards and Policies - Maintains and contributes to Application Development Security Policies and standards by keeping up with industry trends and publications from organizations such as NIST, OWASP, and SANS. * Secure Design - Works with development teams to establish security requirements early in the SDLC and contributes security subject matter expertise during the development of new projects and releases. * Tool Management - Focuses on automation while implementing, maintaining and integrating cutting-edge technologies to assess an application's security with static code analyzers (SAST), dynamic testing (DAST) tools, open source security scanners, Web Application Firewall (WAF) and bug bounty programs. * Developer Education - Keeps software engineers apprised of secure coding practices and builds strong rapport and respect with the ICE application development community via training sessions, one-on-one education, Intranet blogs and other opportunities. Desirable Knowledge and Experience * Software engineering experience in Java, C++, .NET and/or related languages * Expert at deploying, configuring, and using SAST, DAST, and Open Source Security scanning tools in large environments * Experience designing solutions to secure sensitive data and secrets by applying cryptography, proper access control, and utilizing hardware security modules (HSM) * Familiar with blockchain, public/private key management, cryptocurrency, and/or experience securing enterprise implementations * University degree in Computer Science, Engineering, MIS, CIS, or related discipline Specific Technologies: Checkmarx, WebInspect, BurpSuite, JFrog Xray, Python, Django, Java, C++, HTML5, .NET, iOS & Android, MySQL, Oracle DB, Cloudfare, Akamai Analyst, Engineer, and Sr. Engineer Distinction Seniority is determined by experience and demonstration of exceptional competencies including: * Documenting and effectively publishing technology guidance and repeatable processes * Mentoring peers in groups and individually * Improving processes and introducing superior technology * Taking initiative to learn business goals, liaise with other departments, and identify ways to increase productivity in other ICE groups and offices Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

**Job Purpose** The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. The Systems Operations Analyst is not a typical NOC/helpdesk role-it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems. This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable. **Responsibilities** + Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools + Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services + Interaction with third-party vendors is required + Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities + Coordination and collaboration with various business units is required + Assisting other ICE/NYSE staff with problem solving and escalation procedures + Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required + Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability + Must be able to prepare documentation for troubleshooting and escalation procedures + Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines + Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software. + This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts. + This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable **Knowledge and Experience** + Good verbal and written communication skills + Systems/Application support experience OR Associates/Bachelor's degree + Demonstrate reliability, flexibility, and attention to detail. + Team member must be willing to rotate through the following shifts as the need arises + Primary 9 hour shifts range between 7am-7pm + Periodic rotation through 2nd shift + Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades. **Preferred Knowledge and Experience** + Financial markets, trading and clearing systems + Technology and/or application support (4+ years) + Network and network forensic analysis (packet capture analysis) + FIX Protocol + Java, Visual Basic, or shell scripting + Solaris, Linux, UNIX operating systems + Experience with enterprise monitoring solutions + Understanding and working knowledge of TCP/IP and Multicast technologies + Working knowledge of internetworking and various LAN/WAN technologies + Working knowledge of router, switch, firewall, and proxy technologies + Apache, Tomcat, DNS, LDAP, MySQL or equivalent database language \#LI-JM1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

**Job Purpose** Intercontinental Exchange is looking for a Financial Analyst. This position is based in Atlanta and reports to the Director of Finance as part of our corporate finance team, and works closely with senior management, including the corporate Senior Finance Director, CFO and President. As a Financial Analyst within the Finance department, you will create key performance indicators to measure our progress and update monthly reporting as required. Additionally, you will support the annual budget process and generate the monthly forecast. **Responsibilities** + Lead monthly financial forecast process for key products + Develop key growth drivers and facilitate deeper understanding of impacts to revenue and expenses + Conduct financial analysis of potential new products, pricing strategies, and strategic opportunities + Create and analyze key performance indicators for management + Communicate financial analyses to our financial team and senior management + Create and maintain management reporting packages + Support annual budget process and preparation of annual Board presentation + Prepare ad hoc projects as necessary + Maintain Hyperion financial system which supports budget and forecast **Knowledge and Experience** + Bachelor's Degree in Finance or closely related discipline (Economics, Accounting, Management, etc.) + 1-2 years' experience in financial analysis or related field (consulting, banking, accounting, etc.) + Must possess strong analytical and financial analysis skills + Must have excellent written and verbal communication skills + Must be detail-oriented, well-organized, and self-motivated + Must work well in a fast-paced, deadline driven environment + Strong technical aptitude and understanding is preferred + Advanced Microsoft Office skills (Excel, Word, PowerPoint) + Experience with financial markets, mortgages, and/or real estate preferred Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.