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InterContinental Hotels Group Resources, Inc. jobs in San Antonio, TX - 306 jobs

  • Housekeeping Room Attendant

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Role Purpose As a Room Attendant - you'll make sure our rooms and suites are always ‘fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done. Key Accountabilities You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests. Help guests - you'll be happy to help if someone needs a toothbrush or directions for example. Keep your supervisor updated on room service progress and alert them to any repairs needed Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed. Be organised - keep on top of supplies and amenities and always try to minimise waste. Reunite items with owners - and log any lost and found property. Look smart - wear your uniform with pride. Other ad-hoc duties - unexpected moments when we have to pull together to get a task done. Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items according to established procedures. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. May regularly assist with deep cleaning projects. May have turndown duties. May assist with other duties as assigned. Key Skills & Experiences It's a physical role and you'll be on your feet most of the day, so fitness is important. Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects. You'll might need to bend and kneel to complete some activities. Literacy skills - reading, writing and basic maths skills. Flexible attitude to shifts - you may need to work nights, weekends and/or holidays. The hourly pay rate for this role is $17.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $17 hourly Auto-Apply 60d+ ago
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  • High Praise Rooftop Barback

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Stock and maintain adequate beverage supplies to assist the Bartender in serving customers in a prompt and satisfactory manner. Stock bar area with liquor, beer, wine, non-alcoholic drinks, ice, and supplies by following established procedures. Replenish as needed throughout shift. Clean beverage equipment, glasses, and service areas; assist in clearing tables and cleaning work areas. Assist Bartender in the preparation of garnishes and mixes. Promote teamwork and quality service through daily communication and coordination with other departments. May set-up and replenish appetizer or “happy hour” buffet, if applicable. Perform other duties as assigned. Qualifications and Requirements: Basic reading, writing and math skills. This job requires the ability to perform the following: Handling, carrying or pushing items weighing as much as 50 pounds (ice, carts, boxes, bottles, etc) Standing and moving about the work areas Other: Communication skills are necessary when interacting with guests and supervisor. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Basic reading, writing, and math skills are used at times. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. WORK AREA: Bar/lounge or banquet area, kitchen and other F&B areas
    $12 hourly Auto-Apply 22d ago
  • Communications Operator - Signia by Hilton at La Cantera Resort & Spa

    Hilton 4.5company rating

    San Antonio, TX job

    EOE/AA/Disabled/Veterans Signia by Hilton at La Cantera Resort & Spa is seeking a courteous and detail-oriented Communications Operator to serve as a key point of contact for our guests and internal teams. This role is essential in delivering seamless communication and exceptional service throughout the resort. What will I be doing? As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner Provide information and demonstrate knowledge of all hotel facilities and services Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    $21k-26k yearly est. Auto-Apply 10d ago
  • Dishwasher - Signia by Hilton La Cantera Resort and Spa, San Antonio

    Hilton 4.5company rating

    San Antonio, TX job

    EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! " Start Your Culinary Journey Where Excellence Begins - Become a Dishwasher at Signia La Cantera!" Keep things clean. Keep things moving. Start your hospitality journey here. At Signia by Hilton La Cantera Resort and Spa, we believe every great guest experience starts behind the scenes - and that includes our hardworking, detail-driven dishwashing team. We're looking for a reliable, energetic Dishwasher who's ready to join a world-class team, enjoy amazing Hilton benefits, and grow in the hospitality industry. What We're Looking For: A positive attitude and strong work ethic Ability to stand, bend, and lift during your shift No experience required - just a willingness to learn and be a team player Available to work flexible shifts including weekends and holidays A Utility Steward is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils Scrub pots and pans Burnish, de-tarnish and polish silver Stock and maintain supplies and equipment Perform cleaning duties including, but not limited to, mopping and removing trash Transport and store clean service ware Train other stewards, as needed Prepare and place clean service ware for events and functions
    $20k-26k yearly est. Auto-Apply 36d ago
  • Event Manager - Signia by Hilton La Cantera Resort and Spa

    Hilton 4.5company rating

    San Antonio, TX job

    The Signia by Hilton La Cantera Resort & Spa-set atop the scenic rolling hills and majestic live oaks of the Hill Country-offers a tranquil yet sophisticated retreat with 140,000 sq\. ft\. of elegant event space, a luxury spa, multiple outdoor pools, a dedicated kid's camp, and an 18\-hole championship golf course\. The resort features four restaurants and five bars, providing everything from casual dining to gourmet experiences\. Conveniently located just 20 minutes from San Antonio International Airport, we're close to premier shopping, dining, and local attractions such as Six Flags San Antonio\. We are excited to announce that we are seeking an Event Manager to join our team\! **What will I be doing?** The Event Manager will be responsible for servicing corporate and convention groups with attached guestrooms\. This role will manage a diverse mix of programs, ranging from small groups to large conventions, including resort buyouts with peak nights up to 496 rooms\. In addition, the position may support select social events without guestrooms, as assigned\. The primary focus of this role is the planning, coordination, and execution of corporate and convention group events\. Specifically, your essential functions will be to perform the following tasks to the highest standards: - Organize, plan and prioritize your duties by developing plans and goals\. - Timely communication to internal and external clients via telephone, email, written documents or in person\. - Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations\. - Demonstrate knowledge of job systems, products, systems, and processes\. - Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts\. - Selling and influencing both internal and external clients\. - Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution\. - Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed\. - Participate in customer site inspections and assist with the sales process as necessary\. - Other duties as necessary based on business needs\. - Regular attendance\. **The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Access to pay when you need it through DailyPay + Medical Insurance Coverage - for you and your family + Mental health resources including Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + Go Hilton travel program: 100 nights of discounted travel + Parental leave to support new parents + Debt\-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications\* + 401K plan and company match to help save for your retirement + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount + Career growth and development + Team Member Resource Groups + Recognition and rewards programs \* Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\. \#LI\-JW1 **What are we looking for?** - Minimum Years of Experience: Two years of experience planning and executing events within a hotel or resort environment It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + Relevant degree, in business development or other relevant business field, from an academic institution \(CMP, CPCE\) + Knowledge of Delphi\.fdc **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Catering and Event Services_ **Title:** _Event Manager \- Signia by Hilton La Cantera Resort and Spa_ **Location:** _null_ **Requisition ID:** _HOT0C959_ **EOE/AA/Disabled/Veterans**
    $45k-63k yearly est. 6d ago
  • In House Selling Manager

    Wyndham Hotels & Resorts 4.4company rating

    San Antonio, TX job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Company Culture Wyndham Destinations strives to attract career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude within a high-energy environment. How You'll Shine: Establish commonality and build rapport with prospective and/or current owners Conducts in-person sales presentations Articulate the benefit of traveling with Wyndham Destinations Generate sales through initializing transactions and utilizing proper closing techniques Assist with recruiting, training and managing of all sales new hires Assist with and attend ongoing, advanced sales and career training What You'll Bring: Wyndham Sales Experience required Proven track record of maintaining production standards Overcome objections and perform within a short, luxury sales cycle Must be energetic, outgoing, and tenacious No travel required outside of the home site's area High School Diploma or equivalent is required, College Degree is preferred How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $91k-112k yearly est. Auto-Apply 60d+ ago
  • Lead Assistant Golf Professional / Pro Shop Supervisor

    Hyatt Hotels Corp 4.6company rating

    San Antonio, TX job

    Schedule Requirements: Must be available to work a flexible schedule during the week, including weekends and holidays. Role The Lead Assistant Golf Professional / Pro Shop Supervisor is an integral part of our golf facility's daily operations. This position is responsible for managing the Golf Shop, overseeing Toptracer services, supporting group events and tournaments, and delivering an exceptional guest experience. The ideal candidate is service-driven, passionate about golf, and committed to upholding the highest operational standards. Responsibilities include but are not limited to: Event & Tournament Support * Coordinate and execute group golf and Toptracer events, including tournaments, leagues, and special outings * Participate in pre-event planning meetings to ensure seamless execution and guest satisfaction * Assist with scoring, pairings, and on-course logistics during events Golf Shop Management * Supervise daily Golf Shop operations, ensuring a clean, organized, and professional environment * Oversee inventory control, merchandising, and product displays to maximize sales and enhance guest experience * Process transactions accurately and manage point-of-sale systems Guest Experience & Service * Create a welcoming, service-focused atmosphere for all members and guests * Communicate daily play rules, course conditions, and special notices to staff and players * Respond promptly and professionally to guest inquiries and concerns Instruction & Player Development * Provide golf instruction for individuals and groups across all skill levels * Develop lesson plans and clinics to promote player improvement and engagement * Stay current with teaching techniques and technology to enhance instructional programs Operational Support * Manage tee sheets and coordinate with staff to ensure efficient play flow * Notify the Golf Operations Manager and Director of Golf about any notable changes in course conditions * Assist in training and mentoring Golf Shop and Customer Service staff About Our Resort Nestled on 300 acres of historic ranch land, our resort offers a vibrant blend of relaxation and recreation. Featuring a 27-hole golf course, a five-acre water park, biking trails, and a luxurious spa, we provide diverse amenities for our valued guests. Join us in upholding our tradition of exceptional Texas hospitality! Why Join Us? At Hyatt, we prioritize creating a culture where colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unforgettable journeys, and fostering an environment where belonging and care thrive.
    $30k-49k yearly est. 10d ago
  • Pool Technician - Signia by Hilton La Cantera Resort & Spa

    Hilton 4.5company rating

    San Antonio, TX job

    Maintains all pools and spas to ensure an attractive, safe, clean and well\-maintained facility\. Inspects facilities, performs routine maintenance and reports and ensures repairs of all equipment and pool components\. Keeps detailed records, conducts and maintains proper inventory and processes purchases as needed\. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands \(********************************************************** \. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Engineering, Maintenance and Facilities_ **Title:** _Pool Technician \- Signia by Hilton La Cantera Resort & Spa_ **Location:** _null_ **Requisition ID:** _HOT0C84M_ **EOE/AA/Disabled/Veterans**
    $24k-31k yearly est. 9d ago
  • Group Reservations Coordinator - IHG Army Hotels - San Antonio, TX

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system. Duties and Responsibilities: * Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system. * Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly. * Maintain accurate filing system for groups and ensure that each group block is traced. * Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract. * Provide and maintain reports and records of all groups during stay and after departure and follow up on any group inquiries. * Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc. * Attend pre-meeting planning meetings or conferences as needed or requested. * Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. * Promote teamwork and quality service through daily communications and coordination with other departments. * Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports. Qualifications and Requirements: High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: * Speak and listening usually while sitting * Use a keyboard to type in reservation information Other: * Communications skills are utilized a significant amount of time when interacting with clients, guests and employees. * Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports. * Basic mathematical abilities are used some of the time. * Computer skills are required. * PM shifts required to work weekends, and/or holidays. * Opera skills are required. * Pay Rate $13.87 - $24.00 Work Area: Reservations & Sales Office
    $13.9-24 hourly Auto-Apply 10d ago
  • Spa Reservations Supervisor - Signia by Hilton La Cantera Resort and Spa

    Hilton Worldwide 4.5company rating

    San Antonio, TX job

    Signia by Hilton La Cantera is looking for a Spa Reservations Supervisor to join their team! Nestled high above the rolling hills and live oaks of the Texas Hill Country, Signia by Hilton La Cantera offers a serene resort experience featuring over 140,000 sq. ft. of event space, a luxury spa, outdoor pools, a kid's camp, and an 18-hole championship golf course. Guests can savor bold flavors across four restaurants and five bars, with convenient access to premier shopping, dining, Six Flags, and the San Antonio Airport. The ideal candidate holds 2+ years of leadership experience in a customer service environment with the ability to lead, train, and support teams in a fast-paced environment where organization, communication, and a personable demeanor are key! As the Loma De Vida Spa Reservation Supervisor, you will be expected to: Reservation & Guest Service Management * Oversee all incoming spa calls, emails, online inquiries, and booking requests to ensure timely and professional responses. * Monitor reservation accuracy, treatment availability, and scheduling to maximize therapist utilization and revenue. * Handle complex guest requests, complaints, or scheduling conflicts, providing solutions that prioritize guest satisfaction. * Maintain detailed knowledge of spa services, promotions, pricing, and policies. Team Leadership & Training * Supervise, coach, and support spa reservation agents in daily tasks and service standards. * Conduct training sessions on reservation procedures, telephone etiquette, upselling techniques, and software usage. * Monitor agent performance through call reviews, feedback sessions, and productivity metrics. * Create and manage staff schedules to ensure adequate coverage. Operational Support * Work closely with the Spa Manager, Front Desk, and therapists to ensure accurate communication of schedules and guest needs. * Update and maintain reservation software, service menus, availability, and pricing. * Assist with daily reports, forecasts, and KPIs related to bookings, revenue, and guest trends. * Ensure compliance with spa policies, safety standards, and brand service guidelines. Sales & Revenue Optimization * Promote and upsell spa services, memberships, packages, and retail products. * Use yield management strategies to improve occupancy during peak and off-peak times. * Identify opportunities to increase revenue through enhanced reservation operations. The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Access to pay when you need it through DailyPay * Medical Insurance Coverage - for you and your family * Mental health resources including Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * Go Hilton travel program: 100 nights of discounted travel * Parental leave to support new parents * Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* * 401K plan and company match to help save for your retirement * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount * Career growth and development * Team Member Resource Groups * Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    $29k-38k yearly est. 49d ago
  • Executive Club Lounge Server

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards. Greet all guests in the Club Lounge and take beverage and food orders in a prompt and professional manner. Prepare food and beverages for service to Club Lounge guests and present food according to established health and presentation standards. Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary. Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift. Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May receive guest payments and process transactions as outlined in the cash and charge procedures as needed. May assist with other duties as assigned. Qualifications and Requirements: Basic reading and writing. Food service experience with general knowledge of restaurant operations. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the Club Lounge Handling food objects; plates, trays, glasses, etc. Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. Basic math skills are frequently used when handling cash and credit. May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $12 hourly Auto-Apply 2d ago
  • Hote Pool Bar Bartender - Seasonal and On Call

    Hyatt 4.6company rating

    San Antonio, TX job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Pool Bar Bartenders will work primarily on the Pool Deck and are responsible for providing libations and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar.This is an on-call seasonal position that offers opportunity for casual conversation, creativity and allows for building on one's style from previous bartending experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. If you would like to experience a "Day in the Life" at Hyatt, please click here (***************************************** and select "Hyatt Full Service". **Benefits include:** + Discounted Hyatt Hotel Rooms + 401(k) Savings Plans + Discounted Parking + Free Meals Provided in Employee Cafeteria + Opportunities for Career Growth **Qualifications:** + A true desire to satisfy the needs of others in a fast-paced environment. + Refined verbal communication skills. + Previous bartending experience preferred. + Excellent organizational, multi-tasking, and customer service skills + Must have physical stamina to lift moderate amounts of weight, stand and walk for long periods of time, and work primarily outside in the hotter temperatures. + **Must be available to work any shift on any day (including holidays and weekends) from March 8** **th** **- March 22** **nd** **, and during the summer months (late May to end of September).** + Must be TABC and Food Handler Certified, and have an understanding of state and local serving guidelines **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Primary Location:** US-TX-San Antonio **Organization:** Hyatt Regency San Antonio **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** SAN034600 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $18k-34k yearly est. 10d ago
  • Bell Captain

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Provide timely and professional bell services for all incoming and outgoing guests, which may include temporary luggage storage, ensuring a high level of guest satisfaction. . DUTIES AND RESPONSIBILITIES: * Assist in supervising the Bell Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc. * Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. * Maintain efficient traffic patterns in the lobby, especially during group check in and check out. * Transport luggage to and from guest rooms and answer phones. May secure, tag and store luggage as required. * Inspect cleanliness of the hotel entrance, bell desk, luggage room and hotel vehicles, if applicable. * Respond to guest requests promptly and professionally; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions. * Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. * Promote teamwork and quality service through daily communication and coordination with other departments. * Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent, plus one year customer service experience including some supervisory training/experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: * Carrying, pushing, or lifting items weighing up to 100 pounds * Moving about the public areas * Handling objects, products and computer equipment * Bending, stooping, kneeling Other: * Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. * Reading and writing abilities are utilized often. * Basic math skills are used frequently. * Problem solving, reasoning, motivating and training abilities are often used. * May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $13.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $13.5 hourly Auto-Apply 2d ago
  • Welcome Station Agent- Signia by Hilton La Cantera Resort and Spa, San Antonio

    Hilton 4.5company rating

    San Antonio, TX job

    Are you passionate about hospitality and delivering exceptional guest experiences? Signia by Hilton La Cantera Resort & Spa is seeking dedicated, service-minded individuals to join our world-class team in beautiful San Antonio, Texas. Located atop the rolling hills of Texas Hill Country, our resort blends luxury with nature, offering a serene escape for guests-and an inspiring place to work for team members. As part of the Hilton family, you'll gain access to industry-leading benefits, career growth opportunities, and the chance to be part of a dynamic team redefining the guest experience. The Ambassador position will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches including working in the front office, bell and door roles. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage - for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs * Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable EOE/AA/Disabled/Veterans
    $21k-27k yearly est. Auto-Apply 31d ago
  • Barista (Part Time), Henrietta's Market - Signia by Hilton La Cantera Resort and Spa

    Hilton 4.5company rating

    San Antonio, TX job

    Signia by Hilton La Cantera is looking for a Barista to join their Henrietta's Market team\! Nestled high above the rolling hills and live oaks of the Texas Hill Country, Signia by Hilton La Cantera offers a serene resort experience featuring over 140,000 sq\. ft\. of event space, a luxury spa, outdoor pools, a kid's camp, and an 18\-hole championship golf course\. Guests can savor bold flavors across four restaurants and five bars, with convenient access to premier shopping, dining, Six Flags, and the San Antonio Airport\. \*\*\*The ideal candidate is a team player with an initiative and guest focused attitude that brings at least \(2\) years of barista experience with Saturday and Sunday availability\. **What will I be doing?** As a Barista, you would be responsible for greeting and serving guests beverages and/or food in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards: + Greet guests and respond to guest requests in a timely, friendly and efficient manner + Upsells additional items to enhance profitability + Brew, sell, promote and prepare food and beverage items according to established recipes and standards + Take guest beverage orders and accurately input orders in appropriate point\-of\-sale system + Maintains cleanliness of work area/outlet + Accurately total, process and collect payments from guests to include, but not limited to, using the point\-of\-sale system, handling money, processing credit and debit cards, making change and processing gift certificates and cards + Requisition, stock and rotate products + Secure and store all beverages, food and other equipment items + Deposit cash drops, secure and balance bank and sign out/in keys **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values: + Hospitality \- We're passionate about delivering exceptional guest experiences\. + Integrity \- We do the right thing, all the time\. + Leadership \- We're leaders in our industry and in our communities\. + Teamwork \- We're team players in everything we do\. + Ownership \- We're the owners of our actions and decisions\. + Now \- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! \#LI\-JZ1 **Job:** _Bars and Restaurants_ **Title:** _Barista \(Part Time\), Henrietta's Market \- Signia by Hilton La Cantera Resort and Spa_ **Location:** _null_ **Requisition ID:** _HOT0C6YW_ **EOE/AA/Disabled/Veterans**
    $21k-28k yearly est. 24d ago
  • Director of Sales & Marketing

    Doubletree By Hilton San Antonio Northwest 3.9company rating

    San Antonio, TX job

    Job Description The Director of Sales (DOS) is responsible for driving top-line revenue growth at DoubleTree by Hilton San Antonio Northwest. This leader will focus on increasing transient, corporate, and government sales while ensuring strong relationships with key accounts. The DOS works closely with the General Manager, Revenue Manager, and brand resources to maximize ADR, RevPAR, and overall market share. Responsibilities and Duties Revenue & Strategy Execution - Develop and implement a comprehensive sales strategy targeting corporate, group, government, and transient segments. - Collaborate with the Revenue Manager and GM to optimize pricing strategies and inventory management. - Achieve or exceed budgeted room revenue, ADR, and RevPAR goals. Business Development & Account Management - Identify and cultivate relationships with local and national corporate accounts to drive LNR (Locally Negotiated Rates) and group business. - Expand government and military travel contracts to increase base business. - Develop and execute sales blitzes, promotions, and targeted outreach campaigns. - Engage with community and industry organizations to develop support network to achieve goals Team Leadership & Development - Lead, coach and develop sales team to ensure high performance - Foster a sales driven culture that prioritizes revenue growth and guest satisfaction - Remain updated on Hilton training and best practices - Set example through professional, friendly attitude with clients and co-workers, timely response to clients and co-workers Other Key Responsibilities Utilize company profile database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts. Attending and contributing to the weekly sales strategy meeting with ownership Updating and owning the sales strategy & sales plan with the General Manager. Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). Leads on-property sales functions to build long-term, value-based customer relationships that enable achievement of hotel sales objectives. Participates in sales calls with members of sales team to acquire new business and/or close on business. Develop and send informative press releases to targeted lists highlighting all activities and promotions. Oversee and ensure the updating of rates, promotions on hotel website, OTA's (Online travel agents), GDS etc. without any rate parity. Evaluates and drives the hotel's participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc. Monitor day-to-day activities of direct reports. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence Job Type: Full-time Benefits 401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
    $71k-100k yearly est. 6d ago
  • Department Leader

    McDonald's 4.4company rating

    Floresville, TX job

    Benefits: + Up To $20.00 Based on Location / Experience + $3.000 College Tuition Assistance + 100% Tuition & Fees for Colorado Tech University + Free Online High School Diploma Program + 1 Free Meal Per Shift + Free Uniforms + 30% National Employee Discount on McDonald's Food + McPerks Discount Program + Up to 2 Weeks Paid Time Off + Flexible Scheduling + Tuition Reimbursement Program + Career Advancement Opportunities + Medical, dental and vision coverage available + Short- and Long-Term Disability, life and accident insurance available + Up To A $100 Referral Bonus Description: McDonald's Works for Me. I'm going places. I want a satisfying career with good benefits and great opportunities for advancement. I have a lot to offer and I want to grow. The Job for Me - Get a job that inspires your best and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself. The Team for Me - Our people want to say YES - to working with energy and purpose, finding new talent, providing coaching and direction, honing their leadership skills, and helping to run a business that serves up delicious food and feel-good moments. Does this sound like you? You'll fit right in. The Company for Me - From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, valuable job training, and retirement benefits. Let's talk. Make your move. Requirements: Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers' responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers. The Guest Service Department Leader's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service. The Quality Department Leader's responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu. The People Department Leader's responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager's responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there. Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We're looking for positive team players who like to have fun, with the passion to work the famously fast paced McDonald's environment. You must be 18 years or older to be a manager in our corporate owned and operated restaurants. Department Leaders are required to have an open availability. This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. Requsition ID: PDX_MC_FFD23283-9F9A-4451-BE63-690D84FFF214_68466 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact ********************************* if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at ************************************************************************************************************************ McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact **********************. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.
    $25k-34k yearly est. 60d+ ago
  • Front Desk Agent

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities * Be the warm welcome that kicks off a memorable guest experience. * Acknowledge IHG Rewards Club members and returning guests, in person or on the phone * Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. * Handle cash and credit transactions. * Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. * Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. * Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge and loop in management when necessary. * Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. * Take pride in your appearance and place as a brand ambassador. * Always know what events and activities are on the day's schedule. * Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences * Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. * Your problem-solving skills will turn issues into opportunities,, so every guest leaves with great memories. * Fluency in the local language - extra language skills would be great, but not essential. * Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers * Flexibility - night, weekend and holiday shifts are all part of the job. * You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. * Experience - ideally, you'll have spent at least one year in a front desk or guest service position. * Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $18 hourly Auto-Apply 17d ago
  • Restaurant Busser - Part Time

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Assist servers in providing fast and courteous service of food and beverage to guests by clearing and setting tables and performing miscellaneous tasks. * Clear, clean, and set tables according to established service standards. * Clean and/or wipe down tables, chairs, walls, windows, mirror and floors of restaurant. * Separate dirty china, glassware and silver and deliver to kitchen for cleaning. * Perform set-up and closing side work assignments such as make coffee, fold napkins, etc. Stock service station or pantry with napkins, placemats, condiments, etc. May be required to transport linens to and from laundry. * May routinely fill water glasses, serve non-alcoholic beverages, and assist servers by delivering items to guest tables. * Perform other duties as assigned including but not limited to room service duties. Qualifications and Requirements: Basic reading, writing and math skills. This job requires ability to perform the following: * Carrying or lifting items weighing up to 50 pounds * Moving about the restaurant * Handling food, objects; bus tray/tub, plates, glasses, utensils, etc. * Bending, stooping, kneeling Other: * Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. * Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. * Reading and writing abilities are utilized often to answer guest's questions regarding the menu. * Basic math skills are used when performing room service duties. * May be required to work nights, weekends, and/or holidays. The hourly pay rate for this role is $12.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $12 hourly Auto-Apply 51d ago
  • Banquet Manager

    Intercontinental Hotels Group 3.9company rating

    Intercontinental Hotels Group job in San Antonio, TX

    Oversee the execution of all banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions. Maintain quality, service, and operating standards as established by the Brand to ensure quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. DUTIES AND RESPONSIBILITIES: Supervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout. Meet with Kitchen Staff to review scheduled groups' menu. Ensure agreement of delivery times, amounts, and arrangements. Coordinate any AV equipment, or other technical needs Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfaction. Review guest check with client after function and obtain signature. Maintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment. Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budget. Ensure that equipment is prepared for the following day's work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Housekeeping, Accounting, Maintenance and Guest Services. Interact with outside contacts: Guests - to ensure their total satisfaction Vendors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies - regarding safety and compliance matters Other contacts as needed (professional organizations, community groups, local media) May handle incoming/outgoing boxes and exhibit materials. May serve as Manager on Duty. Perform other duties as assigned which includes but is not limited to assisting banquet staff with their job functions during peak periods. ACCOUNTABILITY: This is the top Banquet job in a full-service, luxury, or resort hotel with high volume banquet and/or convention facilities typically catering to more than 500 people. Supervises a large number of employees and may oversee subordinate supervisors. Qualifications and Requirements: Some college or advanced food and beverage operations training and two years' experience in banquets or food and beverage operations, including one-year supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Moving about the function areas Handling objects Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and banquet event orders, interpreting results, giving and receiving instructions,and training Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $31.25 to $37.50. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
    $31.3-37.5 hourly Auto-Apply 23d ago

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