About Us (video)
At Cloudera, we believe that data can make what is impossible today, possible tomorrow. Cloudera delivers the world's only enterprise data platform for any public, private, hybrid or multi-cloud, with secure integration across the entire data lifecycle, from Edge to AI. Powered by the relentless innovation of the open source community and backed by our world-class engineering and support organizations, Cloudera transforms the world's most innovative enterprises.
Cloudera is looking for an experienced leader to support our growing education and customer enablement business in the United States, Canada and Latin America. As the Director, Customer Enablement & Education you will play a critical role in “Enabling Customer Success through Education” as we transform education to Customer Enablement.
We are a mission driven team with the accountability to provide the skills, knowledge and experience to ensure our customers success and to deliver on their expected business outcomes with Cloudera Data Platform (CDP).In this role you will...
Build trusted partnerships and seamlessly collaborate with sales teams to support in training sales
Enable internal, partner and sales teams in selling education and enablement
Drive Cloudera's customer education and enablement initiatives by creating a repeatable, scalable process that ensures content remains current as our products evolves
Develop and drive customer education metrics that highlight the value of Cloudera's enablement initiatives
Work with Support and Customer Success Managers to identify and uncover repetitive customer questions by leveraging feedback to create, manage, and iterate on new or existing course content
Align with other GTM teams on new content that supports campaigns, launches, and product releases, ensuring that we have a unified approach to sharing content
Build a robust library of enablement content (i.e. walk-through tutorials, videos, etc.) to help our customers accomplish their goals and realize the value of Cloudera Data Platform (CDP)
Innovate and improve current training methods, including but not limited to live training sessions, virtual office hours, on-demand webinars, and monthly coffee chat discussions
Create and execute a plan to drive education and enablement through building community initiatives and sharing best practices through forums and other channels
Proactively seek customer feedback to improve the user learning experience and develop new content offerings
Become a Cloudera product expert
To be successful in this role, you'll need...
A BA/BS degree or equivalent education background
10+ years in tech industry in training and enablement functions
5+ years successfully leading a training organization in cloud and data technologies space
Experience in building customer education and enablement programs for technical platforms with very large numbers of users
Strong desire to build a best-in-class Customer Education function with a strong customer-first viewpoint
A solid understanding of the data and analytics market as well as current learning technologies to build integrated curriculum to include delivery models
Ability to develop deep expertise and product knowledge of Cloudera Data Platform (CDP)
Experience with Learning Management Systems (LMS), with curriculum creation and development
An analytical approach to problem solving and assessing the success of customer education and enablement programs
Exceptional project management skills, with the ability to collaborate cross-functionally and ensure delivery of projects on time
Managed P/L of $20+ MM annually with significant YoY growth
To be a hands-on/player-coach who can build and lead effective teams that ensure customer success
Experience in curriculum development and training delivery on technical topics
If you enjoy optimizing complex systems where understanding how the intricacies of human behavior will drive better and fairer outcomes, come join us. As Director of the Talent Assessment team, you'll be part of Capital One's People Strategy & Analytics organization working closely with Talent Acquisition partners & business leaders to design and deliver innovative selection strategies to support our shared business goals. With an emphasis on strategic consulting, quantitative and qualitative analysis, you'll support the design, validation, and implementation of assessment tools and processes to help ensure Capital One secures outstanding and diverse talent across our enterprise.
Our ideal candidate will display a strong balance of analytical and problem solving skills, business consulting, and communication competencies as well as the ability to work in a dynamic & collaborative team environment. You'll be leading a team of employee selection subject matter experts charged with designing, conducting, and documenting analyses (e.g., adverse impact metrics; sampling plans; validation studies) with enterprise-wide impact that may be specific to lines of business as well.
As Director of the Talent Assessment team, your main responsibilities include, but are not limited to:
Effectively and independently building alignment on talent strategy decisions while developing a “trusted partner” relationship with senior HR partners & business leaders
Communicating results of statistical analyses in plain language, along with their implications, to technical and non-technical audiences in order to drive significant business decisions
Leading the design, development, validation, testing, and implementation of practical, effective, defensible, and candidate-friendly products and selection tools and processes
Educating the team and partners on cutting edge practices within the field
Managing, mentoring & coaching team members to achieve company, team & personal goals
Overseeing the development and maintenance of large data sets for analyses on various selection and assessment programs
Success in this role depends on competencies in these areas:
Strategic & Analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation.
Execution: Develop and test hypotheses, design solutions, assess operational feasibility, lead implementation efforts, and develop plans and tools for monitoring outcomes
Partnership: Collaborate with colleagues across Capital One including: HR, Technology, Operations, Finance and others to drive candidate experience improvements and business results.
Business communication: Impeccable written and oral communication skills, including strong visualization skills (i.e., able to “tell the story” and highlight key insights in a clear and concise manner that is easily understood by stakeholders at all levels across the organization and with varying levels of technical savvy).
Results focus: Drives for results and achieves important goals applying strong organizational skills and detail orientation
People Leadership: Motivates and elevates team members and partners. Coaches the team to get the most out of their capabilities.
At least 5 years of work experience in a field emphasizing talent assessment, development, or management
At least 5 years of employee selection and assessment work experience
At least 5 years of experience in consulting
At least 3 year of data analysis experience conducting analyses, and building statistical models in R, Python, or SQL
PhD in Industrial and Organizational Psychology, Organizational Behavior, or other technical or quantitative discipline, including but not limited to Cognitive Science, Neuroscience, Economics, Behavioral Economics, Mathematics, Physics, Biology, Chemistry or Statistics
Knowledge of advanced statistical methodologies, including regression, longitudinal analysis, and/or Bayesian modeling
Expertise in experimental design
Experience working with a cross-functional team
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
The International Accelerator Program (IAP) is a partnership between American University (AU) and Shorelight. To support the university's strategic plan goal of bringing the world to AU and AU to the world, the mission of the program is to immerse first-year international students (graduate and undergraduate) in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood of obtaining their degrees at AU.
The Assistant Academic Director assists in managing an International Accelerator Program (IAP) for international students. This program combines English language instruction and support with academic instruction and acculturation. Reporting to and assisting the Managing Director for the American IAP Partnership, the Assistant Academic Director works closely with university administrators, academic support staff, and faculty members to ensure the quality of this specialized academic program. He or she supports and guides program students by organizing effective student resources in areas of academic English, tutorials, and progression through the program.
The Assistant Academic Director ensures the delivery of a high-quality academic experience for all students in the IAP. This individual possesses the interpersonal skills to work closely with a range of administrators, students, and faculty. The Assistant Academic Director is a strong team player who participates in both academic and student services initiatives, providing a high level of customer service to all stakeholders.
Academic Program Support
3+ years of experience in higher education, language school management, TEFL/TESOL, or related field
Experience working with international students
Demonstrated understanding of class management tools, including databases, Microsoft Office programs, course management systems, and forms of media to support an interactive and student-centered classroom instruction
Eligible to work in and travel freely to and from the United States without sponsorship
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