Intermodal dispatcher vs dispatch technician

The differences between intermodal dispatchers and dispatch technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an intermodal dispatcher and a dispatch technician. Additionally, an intermodal dispatcher has an average salary of $45,394, which is higher than the $34,469 average annual salary of a dispatch technician.

The top three skills for an intermodal dispatcher include data entry, dot regulations and owner operators. The most important skills for a dispatch technician are customer service, emergency calls, and POS.

Intermodal dispatcher vs dispatch technician overview

	Intermodal Dispatcher	Dispatch Technician
Yearly salary	$45,394	$34,469
Hourly rate	$21.82	$16.57
Growth rate	-	-4%
Number of jobs	4,373	30,551
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 33%	Associate Degree, 34%
Average age	43	43
Years of experience	2	2

Intermodal dispatcher vs dispatch technician salary

Intermodal dispatchers and dispatch technicians have different pay scales, as shown below.

	Intermodal Dispatcher	Dispatch Technician
Average salary	$45,394	$34,469
Salary range	Between $23,000 And $86,000	Between $27,000 And $43,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between intermodal dispatcher and dispatch technician education

There are a few differences between an intermodal dispatcher and a dispatch technician in terms of educational background:

	Intermodal Dispatcher	Dispatch Technician
Most common degree	Bachelor's Degree, 33%	Associate Degree, 34%
Most common major	Business	Business
Most common college	-	-

Intermodal dispatcher vs dispatch technician demographics

Here are the differences between intermodal dispatchers' and dispatch technicians' demographics:

	Intermodal Dispatcher	Dispatch Technician
Average age	43	43
Gender ratio	Male, 47.5% Female, 52.5%	Male, 55.4% Female, 44.6%
Race ratio	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%	Black or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%
LGBT Percentage	7%	7%

Differences between intermodal dispatcher and dispatch technician duties and responsibilities

Intermodal dispatcher example responsibilities.

Manage customer service satisfaction by providing update eta and location of drivers.
Usaobtain back-haul freight and dispatch OTR drivers.
Direct inbound and outbound logistics operations, such as transportation and warehouse activities, safety performance, and logistics quality management.
Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

Dispatch technician example responsibilities.

Manage the customer relationship and expectations, communicate effectively, and troubleshoot and resolve technical issues.
Work in service industry with plumbing, drain and HVAC techs.
Maintain and develop positive business relationships with a customer's key personnel involve in or directly relevant to a logistics activity.
Used AS400 to track and identify work relate assets.
Create interactive PowerPoint structures for artists to continue in development.

Intermodal dispatcher vs dispatch technician skills

Common intermodal dispatcher skills

Data Entry, 19%
DOT Regulations, 17%
Owner Operators, 17%
AS400, 12%
OTR, 6%
Schedule Appointments, 5%

Common dispatch technician skills

Customer Service, 15%
Emergency Calls, 8%
POS, 6%
Inbound Calls, 5%
Troubleshoot, 5%
Service Calls, 5%

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Office and Administrative Industry
Intermodal Dispatcher
Intermodal Dispatcher vs Dispatch Technician

Updated January 8, 2025

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