What does an internal communications manager do?
An internal communications manager oversees the flow of communications in the workplace, ensuring efficiency and timeliness. Their responsibilities revolve around maintaining an active and clear communication line across different departments, disseminating reports and communication letters, and devising strategies to improve a company's communications processes. They may also address issues and concerns, responding to them promptly and professionally. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals and deadlines while implementing the company's policies and regulations.
Internal communications manager responsibilities
Here are examples of responsibilities from real internal communications manager resumes:
- Manage and overseen housing operations, administration of HUD programs, supervise maintenance and/or improvements of residential properties.
- Generate all PowerPoint presentations for the CCTV system.
- Assist in writing, editing and proofreading of executive letters and memos.
- Design and publish promotional html emails and wellness newsletter via client's intranet.
- Leverage prior industry knowledge, experience and contacts to develop business for firm.
- Result in regular meetings and leverage resources to meet the needs of NCR audiences.
- Revolutionize PSCM newsletter, with HTML email summaries leading readers to SharePoint newsletter collaboration site.
- Inform senior program management as well as CSC corporate via input to monthly financial PowerPoint presentation.
- Create and distribute content using SharePoint, multimedia, digital signage, internal reference documents and email.
- Provide copywriting for promotional materials.
- Create and launch employee social media venue similar to Facebook call societyconnect.org.
- Facilitate and complete speaking engagements to educate senior citizens about Medicare and their rights as patients at several public locations.
- Work with developers on SEO functioning of various websites.
- Implement SEO plan, and update, as needed.
- Co-administered sales campaigns in Salesforce, CRM to efficiently manage sales productivity of communication and leads.
Internal communications manager skills and personality traits
We calculated that 9% of Internal Communications Managers are proficient in Project Management, Employee Engagement, and Internal Communications Strategy. They’re also known for soft skills such as Analytical skills, Managerial skills, and Time-management skills.
We break down the percentage of Internal Communications Managers that have these skills listed on their resume here:
- Project Management, 9%
Project management: Responsible for Southern Company centennial celebration efforts.
- Employee Engagement, 9%
Collaborated with the segment internal communications directors to develop an integrated communication strategy, which drove business performance and employee engagement.
- Internal Communications Strategy, 5%
Created the global pharmaceutical and healthcare company's first U.S.-wide Internal Communications Strategy and Program.
- PowerPoint, 5%
Informed senior program management as well as CSC corporate via input to monthly financial PowerPoint presentation.
- Human Resources, 5%
Supervised the development and execution of human resources communications.
- Corporate Communications, 4%
Work closely with other Corporate Communications and External Affairs colleagues to ensure integration of internal and external communication efforts.
Common skills that an internal communications manager uses to do their job include "project management," "employee engagement," and "internal communications strategy." You can find details on the most important internal communications manager responsibilities below.
Problem-solving skills. Another crucial skill for an internal communications manager to carry out their responsibilities is "problem-solving skills." A big part of what internal communications managers relies on this skill, since "managers sometimes must explain how the company or client is handling sensitive issues." How this skill relates to internal communications manager duties can be seen in an example from an internal communications manager resume snippet: "developed and implemented results-oriented internal controls solutions that improved client operations, processes and met critical business objectives. "
Communication skills. Another skill commonly found on internal communications manager job descriptions is "communication skills." It can come up quite often in internal communications manager duties, since "managers deal with the public regularly; therefore, they must be friendly enough to build a rapport with, and receive cooperation from, their media contacts and donors." Here's an example from a resume of how this skill fits into day-to-day internal communications manager responsibilities: "developed comprehensive and proactive communication strategy that supported of mission, vision and values, business plans and corporate strategic priorities. "
The three companies that hire the most internal communications managers are:
- Meta71 internal communications managers jobs
- Deloitte55 internal communications managers jobs
- Pacific Northwest National Laboratory50 internal communications managers jobs
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Internal communications manager vs. Director of public affairs
Directors of Public Affairs are executives who manage the public relations and communications initiatives of the company. They oversee all external communications that are intended for broadcast. They create guidelines on the proper crafting of communication materials that will be published or broadcasted. They also lead the public affairs department in networking activities and industry events. Directors of Public Affairs must be level-headed, calm, and creative. They should know how to communicate with the public, handle crises, and create successful brands.
There are some key differences in the responsibilities of each position. For example, internal communications manager responsibilities require skills like "project management," "employee engagement," "internal communications strategy," and "powerpoint." Meanwhile a typical director of public affairs has skills in areas such as "government affairs," "public policy," "external stakeholders," and "policy issues." This difference in skills reveals the differences in what each career does.
Directors of public affairs tend to reach similar levels of education than internal communications managers. In fact, directors of public affairs are 2.1% more likely to graduate with a Master's Degree and 5.7% more likely to have a Doctoral Degree.Internal communications manager vs. Project manager
Project managers oversee a specific project related to the organization's business. They manage the whole project from inception to evaluation. They initiate planning with involved departments, follow-through on the plans, ensure smooth execution of the plans, and evaluate the project for further improvements should these be needed. In line with this, project managers also ensure that the project is cost-efficient and well within the budget. They also manage the different work teams involved in the project and ensure that things are running smoothly on this aspect as well.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that internal communications manager responsibilities requires skills like "employee engagement," "internal communications strategy," "powerpoint," and "human resources." But a project manager might use other skills in their typical duties, such as, "project scope," "customer service," "infrastructure," and "status reports."
In general, project managers achieve similar levels of education than internal communications managers. They're 0.4% less likely to obtain a Master's Degree while being 5.7% more likely to earn a Doctoral Degree.Internal communications manager vs. Tour manager
A pool manager is in charge of overseeing the daily operations at indoor and outdoor pools. Among their responsibilities include managing budgets and employee schedules, delegating tasks to staff, developing and implementing marketing strategies, and training new workforce members. There are also instances where they must produce progress reports, liaise with vendors or suppliers, and address issues and concerns, resolving them promptly and efficiently. Furthermore, a pool manager must monitor the progress of all operations, enforcing the company's safety policies and regulations to maintain a safe and healthy environment for everyone.
The required skills of the two careers differ considerably. For example, internal communications managers are more likely to have skills like "project management," "employee engagement," "internal communications strategy," and "powerpoint." But a tour manager is more likely to have skills like "booking," "venues," "tour logistics," and "log book."
When it comes to education, tour managers tend to earn lower degree levels compared to internal communications managers. In fact, they're 7.5% less likely to earn a Master's Degree, and 0.1% less likely to graduate with a Doctoral Degree.Internal communications manager vs. Pool manager
Even though a few skill sets overlap between internal communications managers and pool managers, there are some differences that are important to note. For one, an internal communications manager might have more use for skills like "project management," "employee engagement," "internal communications strategy," and "human resources." Meanwhile, some responsibilities of pool managers require skills like "customer service," "aquatic facility," "cleanliness," and "lifeguard training. "
In general, pool managers hold lower degree levels compared to internal communications managers. Pool managers are 9.7% less likely to earn their Master's Degree and 0.2% more likely to graduate with a Doctoral Degree.Types of internal communications manager
Updated January 8, 2025











