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Internal communications specialist skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Megan McFarlane Ph.D.,
Kimberley Garth-James
Below we've compiled a list of the most critical internal communications specialist skills. We ranked the top skills for internal communications specialists based on the percentage of resumes they appeared on. For example, 8.4% of internal communications specialist resumes contained employee engagement as a skill. Continue reading to find out what skills an internal communications specialist needs to be successful in the workplace.

15 internal communications specialist skills for your resume and career

1. Employee Engagement

Here's how internal communications specialists use employee engagement:
  • Developed and executed internal communications programs and initiatives to drive employee engagement and awareness of company strategy and goals.
  • Delivered strategic internal messaging and programs that facilitated understanding of system goals and initiatives and that promoted employee engagement.

2. PowerPoint

Here's how internal communications specialists use powerpoint:
  • Use office software programs such as Word, Excel, or PowerPoint to complete forms and documents.
  • Create PowerPoint presentations for monthly plant business plan review and Town Hall meetings.

3. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how internal communications specialists use hr:
  • Co-managed an HR operational and cultural integration initiative for the Global Consumer Group.
  • Revitalized presentation materials for special HR change projects.

4. External Security

Here's how internal communications specialists use external security:
  • Provide external security to confinement/corrections facility.
  • Trained to provide external security to confinement/correction facilities, assist with the supervision and management of confinement operations.

5. Project Management

Here's how internal communications specialists use project management:
  • Utilize project management techniques to distribute time-sensitive content in various forms, including emails, paper distribution, and video.
  • Awarded Accolades and "Star Award" for project management at Deutsche Bank

6. SharePoint

Here's how internal communications specialists use sharepoint:
  • Mastered SharePoint within a few weeks to meet project deadlines and collaborated effectively with team members located nationwide.
  • Manage SharePoint for internal communications.

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7. Communication Channels

Communication Channels are the various means (radio, television, voice notes, text messaging) that are used to transmit information from person to person. It can also be interpreted as the hierarchy of information dissemination in an organization. For instance; a worker on-site can't go directly to the MD to report an issue without reporting to the site manager who then takes the issue directly to the MD.

Here's how internal communications specialists use communication channels:
  • Manage the different internal communication channels, including intranet, email account and periodicals.
  • Expanded employee communication channels and centralized employee information relating to benefits, activities, job functions, and opportunities on intranet.

8. Proofreading

Here's how internal communications specialists use proofreading:
  • Coordinated newsletter editorial process, including proofreading, fact-checking and trafficking editorial materials.
  • Ensured accuracy of Internet research, reporting and proofreading.

9. Editorial Calendar

Here's how internal communications specialists use editorial calendar:
  • Created and managed newsletter and Intranet editorial calendar.
  • Partnered with the director of internal communications to manage the Intranet editorial calendar and maintain a consistent PVH voice.

10. Internal Communications Strategy

An Internal Communications Strategy is a plan a company implements regarding how to best communicate among managers and employees to achieve certain goals. To develop the best strategy, a company must consider how to approach employees and what they wish to achieve with their communications.

Here's how internal communications specialists use internal communications strategy:
  • Manage internal communications strategy and platforms (Magazines, Newsletters, Intranet, Reports, Collateral, etc).
  • Developed a new internal communications strategy for six executives and 1,000 employees worldwide.

11. Internal Stakeholders

Here's how internal communications specialists use internal stakeholders:
  • Worked closely with Corporate Responsibility team and made sure to communicate all their initiatives to internal stakeholders.
  • Engaged with Corporate Responsibility team and insured all initiatives were disseminated to internal stakeholders.

12. Corporate Communications

Corporate communication is a way for a company or a business to communicate and interact with their clients, whether external or internal. They usually work as investors, government agencies, employees, the media sector, employees, and the public. It is written reports, advertisements, promotional materials, press releases, interviews, and meetings.

Here's how internal communications specialists use corporate communications:
  • Supported corporate communications, government affairs and public relations teams in media-related events.
  • Analyzed employee surveys to develop new training programs and improve corporate communications.

13. Guidance

Here's how internal communications specialists use guidance:
  • Provided talking points and guidance to clinical and nonclinical leadership for video productions of annual reports and Ebola preparedness.
  • Trained to provide counseling and guidance to prisoners, prepare or review reports and records of prisoners.

14. Content Development

Content development refers to how users receive knowledgeable fillings obtained through extensive research, editing, and manipulations of the content to suit their needs.

Here's how internal communications specialists use content development:
  • Project managed standardization of division s Intranet sites by implementing customized templates and driving content development.
  • Build content calendar for all internal channels, planning content development and execution.

15. External Communications

External communications refer to the exchange of information between the organization one is working with and another organization.

Here's how internal communications specialists use external communications:
  • Worked with media relations on external communications.
  • Maintained messaging by reviewing or approving overseas assets internal and external communications in Spanish, English and Portuguese.
top-skills

What skills help Internal Communications Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internal communications specialist resumes?

Megan McFarlane Ph.D.Megan McFarlane Ph.D. LinkedIn profile

Assistant Professor of Communication, Faculty Advisor for Lambda Pi Eta Honor Society, Marymount University

I think many of the same skills will stand out - for example, oral and written communication, teamwork/collaboration, and critical thinking/problem solving. What is important is to not just list these skills, though, but to provide specific examples, effectively showing these skills in action. Many of these so-called soft skills can be strengthened and give applicants an edge if they also possess some of the more "hard skills" (technical training or skills required for a specific job).

In the case of the pandemic, especially for Communication majors, the ability to effectively manage an online/virtual meeting will be important. Knowing how to set up a meeting, manage participants (muting, etc.), screen share effective presentations (both in terms of visual and audio) will be even more important. This semester, I often told students in my classes that their presentations were preparing them well for the post-COVID world where virtual presentations will be more common, whether for interviews, work, or for conventions. This means it is important for job seekers to understand and implement what makes an effective presentation, such as minimal colors, easy-to-read fonts, and conversational tone.

What soft skills should all internal communications specialists possess?

Kimberley Garth-James

Program Director, Master of Public Administration, Director, Center for Public Affairs (Sacramento), Associate Professor, Azusa Pacific University

Moral behaviors (integrity, honesty, grace, and empathy) to effectively interact with diverse cultures in the community. Future politicians and public administrators (nonprofits, social business enterprises) morality are essential. Interpersonal skills (working with others in teams and groups and relating to audiences). Being dependable, reliable, and well-groomed.

What hard/technical skills are most important for internal communications specialists?

Jamie Bowen Ph.D.

Assistant Professor, Austin Peay State University

Any experience working with the Adobe Suite can go leaps and bounds in landing someone a job as a Communication Specialist. However, knowing how to use a camera to take pictures and video and then edit the footage can set them apart from the rest of the pack.

What internal communications specialist skills would you recommend for someone trying to advance their career?

Annemarie FranczykAnnemarie Franczyk LinkedIn profile

Associate Professor, Buffalo State College

No one location is better than the rest. The wider the graduates cast their nets, the luckier they will be in landing a job.

What type of skills will young internal communications specialists need?

Gheni Platenburg Ph.D.Gheni Platenburg Ph.D. LinkedIn profile

Assistant Professor, Auburn University

To prepare for tomorrow's jobs, students need a solid background in fundamental journalism techniques and the technical skills of today. This is a multimedia journalism industry, meaning journalists need to possess the ability to tell stories across multiple platforms. There is no longer such a thing as a journalist who only broadcasts work or writes stories for print. It's OK to have specialty areas, but all new graduates need to have writing, video, audio, and graphics skills.

Additionally, mobile journalism skills will also be essential. Before and after the coronavirus pandemic's start, the ability to produce quality work from outside of the newsroom remains a coveted job skill. I foresee the industry moving more into this direction as we advance. Therefore, students should take the opportunities now to perfect those skills.

What technical skills for an internal communications specialist stand out to employers?

Dr. Musonda Kapatamoyo Ph.D.Dr. Musonda Kapatamoyo Ph.D. LinkedIn profile

Professor, Chair, Southern Illinois University Edwardsville

Our students are excellent at Multimedia production (video editing, audio production, web design, and other content production software). There are also good writers for broadcast, online publications, and newspapers. Most are also self-driven.
Do you want to know more?
Read more about what experts have to say about internal communications specialist

List of internal communications specialist skills to add to your resume

Internal communications specialist skills

The most important skills for an internal communications specialist resume and required skills for an internal communications specialist to have include:

  • Employee Engagement
  • PowerPoint
  • HR
  • External Security
  • Project Management
  • SharePoint
  • Communication Channels
  • Proofreading
  • Editorial Calendar
  • Internal Communications Strategy
  • Internal Stakeholders
  • Corporate Communications
  • Guidance
  • Content Development
  • External Communications
  • Press Releases
  • Communication Materials
  • Continuous Improvement
  • HTML
  • Intranet Content
  • Facebook
  • Communication Efforts
  • Internal Clients
  • Digital Signage
  • WordPress
  • Website Content
  • Executive Management
  • Content Strategy
  • Detention Operations
  • Communication Vehicles
  • Internal Controls
  • Adobe Photoshop
  • Internal Newsletter
  • Event Planning
  • Corporate Headquarters
  • External Audiences
  • Intranet Site
  • Content Management System
  • Internal Publications
  • Business Strategies
  • Shared Services
  • News Articles
  • Organizational Announcements
  • Feature Stories
  • Product Launches
  • Copywriting
  • CSR

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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