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Internal sales representative skills for your resume and career

Updated January 8, 2025
5 min read
Quoted experts
Jonathan Byers,
Kaustav Misra Ph.D.
Below we've compiled a list of the most critical internal sales representative skills. We ranked the top skills for internal sales representatives based on the percentage of resumes they appeared on. For example, 12.0% of internal sales representative resumes contained phone calls as a skill. Continue reading to find out what skills an internal sales representative needs to be successful in the workplace.

15 internal sales representative skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how internal sales representatives use phone calls:
  • Demonstrated a superior understanding of producer needs from incoming phone calls and emphasized timely solutions.
  • Led the sales desk consecutively in number of outbound phone calls and in territory sales.

2. Internal Sales

Here's how internal sales representatives use internal sales:
  • Promoted from internal sales representative to advanced sales representative.
  • Identify and quote Sherwin-Williams products as well as partner-products, and work with various National Accounts through the internal sales process.

3. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how internal sales representatives use product knowledge:
  • Maintained in-depth product knowledge to effectively communicate information to prospective clients.
  • Achieved #1 rating for sales presentations, product knowledge, and economic comprehension for two consecutive years.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internal sales representatives use crm:
  • Managed and organized Sales Director's client histories, trip reports and other customer data via CRM System.
  • Developed CRM tool for Inside Sales Team

5. Sales Process

Here's how internal sales representatives use sales process:
  • Saw the sales process through from proposal, sale, invoicing, installation, and follow up.
  • Established sales process, procedures and call metrics, as well as conducted weekly sales meetings.

6. Insurance Products

Here's how internal sales representatives use insurance products:
  • Provided consultative sales and product support to Financial Advisors regarding various mutual fund and insurance products.

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7. Inbound Calls

Here's how internal sales representatives use inbound calls:
  • Assisted customers over inbound calls for Foreclosure Listings and also various other products.
  • Handled inbound calls to Prospects seeking Medicare benefits.

8. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how internal sales representatives use sales support:
  • Provided sales support and documentation.
  • Provided sales support and customer relationship management to an account base of over 13 million dollars in gross sales.

9. Outbound Sales

Here's how internal sales representatives use outbound sales:
  • Generated company revenue through inbound and outbound sales to agricultural producers and agribusinesses marketing information and advisory services.
  • Maximized existing accounts by pro-actively making outbound sales and service calls to identify needs and overcome objections.

10. Sales Territory

Here's how internal sales representatives use sales territory:
  • Managed Southern California sales territory with Senior Regional Sales Manager.
  • Managed sales territory of over 200 personally developed accounts, selling consumable and capital equipment to Dentists and institutions.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how internal sales representatives use outbound calls:
  • Conduct 35+ outbound calls a day to clients and prospects to discuss and generate interest in the firm's investment services.
  • Executed 40-50 outbound calls per day to market the Phoenix managed accounts and mutual funds.

12. Investment Strategies

The investment strategy is a term used in finance that refers to a set of rules that helps individual investors to make the right decisions to achieve their financial goals. The investment strategies are made after having a closer look at the future needs of the assets, lifestyle, risk tolerance, financial situations, and expected returns.

Here's how internal sales representatives use investment strategies:
  • Developed investment strategies for client portfolios.

13. Customer Orders

Here's how internal sales representatives use customer orders:
  • Entered customer orders in BPCS system.
  • Recommended changes to increase sales and upgrade customer orders and determined necessary actions in handling emergency orders and critical delivery times.

14. Client Relationships

Here's how internal sales representatives use client relationships:
  • Charged with partnering Financial Advisors with our External and Internal Wholesalers in order to build and retain client relationships.
  • Deliver presentations to banks and accountants to establish corporate-client relationships, cultivating professional referral sources in the bank and accountant markets.

15. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how internal sales representatives use customer relationships:
  • Maintained customer relationships through daily communications including placing orders, managing service levels, coordinating and tracking shipments to key contacts.
  • Managed up to 40 client accounts simultaneously by coordinating schedules, developing proposals, and maintaining customer relationships.
top-skills

What skills help Internal Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internal sales representative resumes?

Jonathan ByersJonathan Byers LinkedIn profile

Assistant Director, Virginia Polytechnic Institute and State University


- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What internal sales representative skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.Kaustav Misra Ph.D. LinkedIn profile

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young internal sales representatives need?

Dr. Vallari ChandnaDr. Vallari Chandna LinkedIn profile

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.

What technical skills for an internal sales representative stand out to employers?

Dr. Matteo Cantarello Ph.D.

Visiting Assistant Professor of Hispanic Studies, William & Mary

Programming has become an asset within the humanities, too. Even though hires of digital humanists are still limited in number (at least within my discipline), they are probably destined to increase in the near future. Also, flexibility and versatility with respect to teaching are also highly marketable. Any candidate who has experience with in-person, hybrid, and online courses and who has degrees, titles, and certificates that demonstrate that is extremely appreciated on the academic job market.

What soft skills should all internal sales representatives possess?

John Cicala Ph.D.John Cicala Ph.D. LinkedIn profile

Associate Professor of Digital Marketing, University of North Alabama

The ability to write for reading and not to write as if they are simply transcribing an internal conversation with the paper or whatever media is being used to communicate. They should also possess the ability to interact and to converse with others in person and to actively listen.
Do you want to know more?
Read more about what experts have to say about internal sales representative

List of internal sales representative skills to add to your resume

Internal sales representative skills

The most important skills for an internal sales representative resume and required skills for an internal sales representative to have include:

  • Phone Calls
  • Internal Sales
  • Product Knowledge
  • CRM
  • Sales Process
  • Insurance Products
  • Inbound Calls
  • Sales Support
  • Outbound Sales
  • Sales Territory
  • Outbound Calls
  • Investment Strategies
  • Customer Orders
  • Client Relationships
  • Customer Relationships
  • External Sales
  • Cold Calls
  • Business Relationships
  • Sales Ideas
  • Life Insurance
  • Trade Shows
  • Sales Growth
  • Customer Accounts
  • Customer Inquiries
  • Sales Orders
  • Customer Complaints
  • Annuities
  • Medicare
  • Order Processing
  • Customer Interaction
  • Sales Presentations
  • Account Management
  • Conference Calls
  • Facebook
  • ISO
  • Government Agencies
  • Sales Proposals
  • AS400
  • ROI
  • RFQ

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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