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What is an international customer service representative and how to become one
International customer service representatives are responsible for reviewing assigned international customer orders and ensuring all information is complete. They work with customers to ensure orders are placed correctly, expedite orders when necessary, report on order status, and answer product questions. They also learn product information, track customer inventory levels, and determine the pricing of products.
International customer service representatives earn an average salary of $43,000 annually or $21 per hour. Their duties include answering customer/account requests or inquiries concerning services, products, billing, equipment, claims, and reporting problem areas. They verify that the computer system's information is up-to-date and accurate and pull timely reports to analyze order data.
International customer service representatives typically hold a bachelor's degree in a related field from an accredited university. They are expected to have some years of experience as a customer service representative or in a similar role. Some employers prefer candidates with a keen eye for detail and the ability to handle multiple tasks.
Avg. Salary $31,752
Avg. Salary $59,228
Growth rate -4%
Growth rate 0.3%
American Indian and Alaska Native 0.64%
Asian 5.93%
Black or African American 10.54%
Hispanic or Latino 25.94%
Unknown 5.31%
White 51.63%
Genderfemale 73.68%
male 26.32%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
International customer service representative career paths
Key steps to become an international customer service representative
Explore international customer service representative education requirements
Start to develop specific international customer service representative skills
Skills Percentages Logistics 10.08% Order Entry 8.54% Customer Orders 6.05% International Customer Service 5.79% Customer Inquiries 5.51% Complete relevant international customer service representative training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New international customer service representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an international customer service representative based on U.S. Bureau of Labor Statistics data and data from real international customer service representative resumes.Research international customer service representative duties and responsibilities
- Manage international and industrial pest control equipment sales using AS400 ordering system for company.
- Work with the RMA team to create credit memos for damage good's or any claims from the core customers.
- Partner with logistics, quality control, manufacturing, and purchasing departments to ensure product availability.
- Process return material requests and authorizations (RMA).
Prepare your international customer service representative resume
When your background is strong enough, you can start writing your international customer service representative resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an international customer service representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable international customer service representative resume templates
Build a professional international customer service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your international customer service representative resume.
Apply for international customer service representative jobs
Now it's time to start searching for an international customer service representative job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first international customer service representative job
Are you an international customer service representative?
Share your story for a free salary report.
Average international customer service representative salary
The average international customer service representative salary in the United States is $31,752 per year or $15 per hour. International customer service representative salaries range between $24,000 and $40,000 per year.
What am I worth?
How do international customer service representatives rate their job?
International customer service representative reviews
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Having alot of resources at hand to review
Micromanagement of the offices and the push on getting to each call as fast as possible
Non caring employer's , standing on my feet all day, working weekends, low pay
Updated January 8, 2025
