International customer service representatives are responsible for reviewing assigned international customer orders and ensuring all information is complete. They work with customers to ensure orders are placed correctly, expedite orders when necessary, report on order status, and answer product questions. They also learn product information, track customer inventory levels, and determine the pricing of products.
International customer service representatives earn an average salary of $43,000 annually or $21 per hour. Their duties include answering customer/account requests or inquiries concerning services, products, billing, equipment, claims, and reporting problem areas. They verify that the computer system's information is up-to-date and accurate and pull timely reports to analyze order data.
International customer service representatives typically hold a bachelor's degree in a related field from an accredited university. They are expected to have some years of experience as a customer service representative or in a similar role. Some employers prefer candidates with a keen eye for detail and the ability to handle multiple tasks.
There is more than meets the eye when it comes to being an international customer service representative. For example, did you know that they make an average of $21.5 an hour? That's $44,712 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many international customer service representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be an international customer service representative, we found that a lot of resumes listed 10.5% of international customer service representatives included customer service, while 9.1% of resumes included logistics, and 7.4% of resumes included order entry. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the international customer service representative job title. But what industry to start with? Most international customer service representatives actually find jobs in the manufacturing and retail industries.
If you're interested in becoming an international customer service representative, one of the first things to consider is how much education you need. We've determined that 49.9% of international customer service representatives have a bachelor's degree. In terms of higher education levels, we found that 6.2% of international customer service representatives have master's degrees. Even though most international customer service representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an international customer service representative. When we researched the most common majors for an international customer service representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on international customer service representative resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become an international customer service representative. In fact, many international customer service representative jobs require experience in a role such as customer service representative. Meanwhile, many international customer service representatives also have previous career experience in roles such as cashier or administrative assistant.