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Representative II, International Customer Service Operations

Cardinal Health
Remote

What Customer Operations Support>contributes to Cardinal Health

Responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution for domestic and international distributors/customers Acts an as a liaison in problem-solving, research and problem/dispute resolution.

Accountabilities in this role

  • Provide proactive and reliable information to customers
  • Root Cause customer concerns
  • Eager to learn and develop as a leader within the team
  • Utilizes critical thinking skills to solve customer issues

Qualifications

  • High school diploma or GED, preferred
  • 2-4 years professional experience; direct customer facing experience, preferred
  • Excellent verbal and written communication skills
  • Strong command of MS Office applications (Excel, PowerPoint, Word and Outlook)
  • Ability to multi-task
  • Demonstrated ability to work in a fast-paced, collaborative environment
  • Highly motivated, creative, able to operate effectively within a team
  • A Covid-19 vaccination is required in order to be employed in this position. This includes either:
  • 2 doses of the Moderna or Pfizer vaccine
  • 1 dose of the Johnson & Johnson vaccine

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

8d ago

Controller - Customer Services (Americas)

Airbus Helicopter
Herndon, VA
Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a worldwide leader.

Airbus has built on its strong European heritage to become truly international with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.

AIRBUS requires that all employees, temporary workers, and contractors of Airbus will be fully vaccinated by December 8, 2021 or prior to employment.

* To apply to this position, please use this link to access the U.S. jobsite and apply as an internal candidate: https://airbusgroup.applicantpro.com/internaljobsbyorganization/

The Controller - Customer Services (Americas) will be responsible for business controlling activities for Customer Services Reporting directly to the HO Finance- Services (Americas), he/she will be delivering key financial reporting and performance management analysis to senior executives to drive strategic and tactical decision making. The incumbent will also be responsible for controlling the capital investments and operating expenditures as well as developing a robust framework for assessing working capital and cash management. In addition, he/she will establish annual performance targets through the Operative Planning process, providing accurate business forecasting through ownership of critical KPIs across the P&L, Balance Sheet and Free Cash Flow. Furthermore, the Controller will work closely with other Customer Services controllers across multiple businesses to ensure alignment for all planning and forecasting activities, securing the regional contribution of (Americas) towards global targets and KPIs of the business.
Primary Responsibilities: * Financial Planning, Reporting & Performance Management: (40%) * He/She would comprehensively plan the growth and development of the services businesses within the Annual Operative Planning (AOP) He/she would be responsible for an annual revenue of over USD 700 million, with an operating cost base of approx. USD 100 million * The incumbent would be supporting the Quarterly Business Reviews with the Airbus Americas CEO, providing meaningful variance analysis comparing actual financial results to forecast and plan and providing a coherent business narrative to drive actions from the business leadership. * The Controller would be responsible for reporting the financial performance of the regional Services Business, during the Monthly Business Review with the Services leadership. Performing root-cause analysis on the nature of under/over performance, he/she will synthesize such analysis as actionable guidance for mitigation or exploitation of risks and opportunities * He/she would be supporting the HO Finance-Services in delivering the regional financial reviews to the senior management, detailing the performance of the business against measurable KPIs and implementing the strategic guidance as provided by the board. * Business Controlling (40%) * The Controller- Customer Services (Americas) would perform business controlling activities over the Operational Expenses (OPEX) of ~USD 100 million annually. This would include approving and managing procurement and hiring activities for the business, and ensuring that such activities are aligned with the Annual Operating Plan and support the achievement of business goals * He/she would also be responsible for controlling Capital Expenses (CAPEX) for the business for both tangible and intangible assets. The incumbent would be ensure that such spending is in alignment with the business objectives and is subject to the appropriate treatment such as useful life and method of depreciation (Straight-Line, Declining Balance, Units of Production, Sum-of-the-year's-digits) * The incumbent will be also managing the balance sheet of the business, monitoring and tracking revenue and cost accruals, tangible and intangible assets, account receivables, account payables, customer advance payments and all other items which have a material impact on the business KPIs * Furthermore, he/she would be monitoring the free cash flow of the business, including its key underlying drivers such as working capital and overdue debt. It would be his/her responsibility to raise management attention to material deviation of these KPIs from acceptable corridors and engage with stakeholders to implement corrective actions. * Cost Accounting Management for Customer Services: (20%) * The incumbent will be responsible for managing the cost accounting for the Customer Services business in the region. Working in close alignment with multiple stakeholders such as Business Operations, Accounting, Financial Systems and Consolidation teams, he/she will ensure that the cost accounting principles accurately reflect the underlying business activity as per the accepted reporting standard under IFRS and US GAAP. He/she will analyze the as-is situation, formulate potential changes, and execute their implementation along with the above mentioned stakeholders. * The cost accounting management activity will include implementing the appropriate revenue recognition process, such that the various revenue streams are recognized and recorded as per the acceptable reporting standards under IFRS and US GAAP to ensure accurate representation of the business to regional and global management. It will further include formulation of key business specific parameters such as the unit costing and the effective hourly rate (operational and comprehensive) to support the business in implementing a pricing strategy. Moreover, the Controller would be ensuring the allocation of appropriate overhead and support function costs through an accurate and transparent methodology for achieving alignment from all relevant stakeholders. Qualified Experience / Skills / Training: The position holder must have a demonstrated track record of success managing stakeholders in complex cross-functional and geographically dispersed matrix organization. In addition, he/she should have demonstrated experience supporting a full Profit & Loss business activity as a strong business partner, supporting both financial operations and commercial processes. He/she should also possess strong subject matter expertise over the full scope of financial, planning and analysis activities including a strong understanding of cost accounting principles. They should also have experience supporting sales transactions with a robust view of commercial/contractual risk and opportunity management. Also, he/she should have demonstrated experience modelling large and complex business cases with the ability to measure return on investment via discounted cash flow methods and the assessment of IRR, NPV and payback period. Finally, he/she should bring with them a progressive and disruptive mindset and strong behavioral capacities in order to act a visible leader of 'change' in both domestic and international settings. Preferred behavioral competences include the following: * Ability to influence and support 'culture change' within a multinational company at all levels of the organization * Excellent knowledge of Airbus Corporate Units' (i.e. Europe) strategy, policies, processes, systems and tools * Established network within Airbus and divisional corporate functions in North America and Europe * Strong interpersonal and communication skills with a senior executive audience (internal and external) * Proven leadership capabilities and team working skills that can be applied in a complex matrix organization * Analytical capacities to synthesize large quantities of complex data to generate meaningful insights * Capable of living up to the Airbus Integrity Principles, consistently demonstrating ethical leadership behaviors * Proactive nature and strong self-initiative in an unstructured environment * Ability to identify and solve complex problems and manage conflict * Several years of international experience and relationship building capabilities across cultures Education: * Required * Bachelor's Degree in Commerce, Business Administration, Finance or a related field * Preferred * Master's Degree in Commerce, Business Administration, Finance or a related field Experience: * Minimum of 8 years of experience obtained in international settings and in complex, large and global organizations. * Experience working in Airbus Home Countries (Germany, France, Spain and UK) * Experience supporting new-business creation and familiarity with early-stage enterprise development * Experience supporting end-to-end transaction cycles for mergers, acquisitions and divestitures Knowledge, Skills, Demonstrated Capabilities: * Required * Financial, Planning and Analysis competences * Demonstrated in-depth knowledge of Corporate Finance and organizational governance principles * Strong understanding and ability to apply Project, Program and Portfolio Management Principles * Project Financial Evaluation skills (incl. DCF Valuations, CAPEX planning & NPV analysis) * Performance Management KPI design and reporting knowledge and experience * Demonstrated track record of delivering value through continuous improvement and cost saving initiatives * Preferred * Knowledge of IFRS and US GAAP accounting principles Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): * Fluent English * Additional Languages appreciated (German, Spanish and French etc.) Technical Systems Proficiency: * Expert user of Microsoft Office Suite, including SharePoint, Access, Project, Visio, Excel and PowerPoint * Advanced knowledge of enterprise systems, including SAP and IFRP and associated transactional systems Travel Required: * 30% Domestic and International Eligibility: * None Clearance: * None Decision Making, Complexity: * He/she shall support the recurring Quarterly Business Review (QBR), Monthly Business Review (MBR) and Regional Financial Review meetings to secure alignment between company executives on the overall transformation program strategy and execution, ensuring a collective focus, resolving issues and reinforcing multi-functional collaboration across divisions and subsidiaries * He/she shall provide guidance and participate in major investment decisions, proposing actions/decisions that drive company operational plans >$100 million and cost savings and/or margin improvement actions >$25 million * He/she shall authorize procurement of up to USD 100K Organizational information: The Controller- Customer Services (Americas) reports directly to the HO Finance - Services. Job Dimensions, Contributions to Success: * The Controller- Customer Services (Americas) has responsibility for the accuracy and fair representation of financial accounts for Customer Services a business with more than > $700 million of revenues p.a. and ~400 FTEs, submitting to the Internal Controls Self-Assessment and providing 'representation' of the financial compliance of the business activities performed in the entity * The Controller- Customer Services (Americas) has responsibility over the management and planning of operational expenditures (OPEX) budgets ~ $100 million p.a. through the Annual Operating Plan (AOP) process as well as ongoing budgetary management for all purchasing activities and hiring/recruitment efforts undertaken Nature of Contacts: Involved, negotiation type * To apply to this position, please use this link to access the U.S. jobsite and apply as an internal candidate: https://airbusgroup.applicantpro.com/internaljobsbyorganization/ As a leader in our field, Airbus in America provides relocation assistance for qualified positions and a comprehensive compensation and benefits package. Airbus in America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus in America complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus in America expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. Improper interference with the ability of Airbus' employees to perform their job duties may result in discipline up to and including discharge. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
25d ago

Amazon Locker+ Customer Service Associate

Amazon Workforce Staffing
Ashburn, VA
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Amazon Locker+ Customer Service AssociateJob OverviewYou're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives - even if for just a few moments. Associates work in designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.Duties & Responsibilities
Some of your duties may include: Receive, pick, and stow customer orders, process returns, and prepare for delivery. Assist customers with questions they may have. Work through problem-solving scenarios for customers. Maintain a clean, safe, and organized workspace. Manage responsibilities for a Locker+ location, including opening and closing site. Use technology like smartphones and handheld devices to sort, scan, and prepare orders. Receive truck deliveries. You'll also need to be able to: Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable) Be available to work part-time between the hours of 6:30 AM and 10:30 PM with schedules varying week to week. What it's like at Amazon Locker+ locations Safety . Your safety is important to us, so we provide safe working conditions. Surroundings . You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. Activity . You'll be on your feet for the majority of your shift, helping customers and sorting packages. Temperature . Our Locker+ locations are in comfortable, climate-controlled environments. Noise level. Sound levels are minimal, what one would expect in a grocery store. Dress code. Casual with a few rules to follow for safety. Comfortable, closed-toe shoes are required. Why You'll Love this Job Stay busy. You‘ll be engaged your entire shift, from organizing packages to chatting with customers. Unique Workplace . Locations can vary, so you may be at a grocery or other retailer. Schedule options . Ideal for someone looking for a part-time role. Work up to 20 hours per week and be able to work differing schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example. Shift selections . Shifts follow operating business hours: 6:30 AM - 10:30 PM. Shift times average 4-5 hours and are assigned per business need. Choose shifts right from your own mobile device. Training . You'll start with a set schedule for some training to get you up to speed, then you can start choosing the shifts you'd like to work. Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay. Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition reimbursement options. See where your Amazon journey can take you. New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology. Customer Obsession . Making someone else happy actually makes your day. Quality is key. You have high standards and it shows in your work. Why You'll Love Amazon
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker+ Associate, the following benefits are included: Competitive wage paid weekly, with overtime for more than 40 hours 401(k) savings plan Holiday pay opportunities On-the-job training and skills development Employee Assistance Program Learn more about Amazon Benefits and Culturehttps://hiring.amazon.com/why-amazon/benefits#/https://hiring.amazon.com/why-amazon/culture#/ Requirements: Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Basic Qualifications: High School, GED, or equivalent diploma How To Get Started
You can begin by applying below. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/.

Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://hiring.amazon.com/people-with-disabilities#/.
New
6d ago
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Remote After Training! Customer Service Role With CAREER Opportunities!!!!

Aston Carter
Remote or Gilbert, AZ
WE WANT YOU TO JOIN OUR AMAZING TEAM!!! IF YOU ARE READY

TO START A LIFELONG CAREER APPLY HERE NOW!!!!!

Opportunities to grow, receive amazing

benefits, and work for the #1 private insurance provider in the country! What

are you waiting for????

*****NO CLIENT INTERVIEWS*****

+ Start Date: 11/15

+ Contract to Hire : 3-6 months contract to hire

+ Job Title: Customer Service/Retention Specialist I

+ Pay: $16/hour while on contract and potential pay increase once permanent

+ Location: Tempe, AZ 85281 will be in office for training only & then will be Work From Home Schedule

+ Hiring Process : No interview - Aston Carter makes decision based upon experience , testing and questionnaire

+ Equipment: All equipment will be provided - just need high speed internet

+ Training Hours: M-F from 10:30A-7P for 2 weeks. Nesting will be 2-4 weeks that includes 1 weekend day

+ Hours: Must be flexible from 4:30A-11:30P 7 days per week post training and nesting period.

Job Description: Solving customer's needs on first contact

through simple, high-quality and personalized experiences for every customer.

May assist with a variety of needs such as making payments, providing proof of

insurance, password resets or basic policy questions.

***Benefits: Update as of effective

1/1/2021 - Anyone hired (or rehired) on or after that date is not eligible for

pension plan. Instead, they will have the opportunity to receive a larger

company contribution to their 401(k) account. In addition, now offer a

Celebration Day to employees each calendar year. This is one 'free' day

off that must be used by 12/31 of each year and does not count against the

employee's PTO bank. Lastly, now offering 40hrs of Life Leave each

calendar year. Employees can use this particular leave for a number of

things (i.e. - personal illness, surgery, family illness, etc.) and the time is

available from 1/1 through 12/31. It does not roll over or

accumulate. As always, all time away needs to be pre-approved.

Apply to this posting and we will reach out to

you directly if your qualifications match what we are looking for!!

About Aston Carter:

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
New
2d ago

Customer Trainer II (Afloat Cryptologic Systems Trainer and Instructor)

Scientific Research Corporation
Remote or Norfolk, VA
PRIMARY DUTIES & RESPONSIBILITIES:

SRC is looking for an individual that will be part of a team tasked with Navy formal and informal afloat cryptologic systems training. Will be a member of SRC's Navy Cryptologic Systems Group (working out of Norfolk, VA), reporting to Ky Simpson, providing Cryptologic Operational Training support for the SSEE Increment E/F/MODS and CCOP Programs. This position will require some travel. Primary responsibilities will include:

* Maintaining Operational Readiness for SSEE/CCOP systems in the Norfolk AOR
* Onboard OJT/Hands on Training
* Technical/Operational Testing
* Quality assurance testing of hardware and software releases
* Training complex technical skills in accordance with Navy standards in both formal and informal environments

MINIMUM SKILLS & REQUIREMENTS:

* Four plus (4+) years Operational Experience with Navy Cryptologic Systems
* Extensive Signals Intelligence (SIGINT) experience
* Previous experience as an instructor in a formal Navy training environment or Navy Instructor NEC 805A (legacy 9502) or equivalent

DESIRED SKILLS & REQUIREMENTS:

* Eight (8) years' Operational Experience with Navy Cryptologic Systems
* Security+ Certification
* Experience with Navy National Support Missions
* Graduate of formal SSEE family of system course(s)
* Completion/Graduate of cryptologic signal analysis courses
* Experience with Cyber Operations
* Master Training Specialist (MTS) certification or equivalent
* Bachelor of Science (BS) in Education
* Experience with interactive training development tools (Adobe Captivate, Camtasia, etc.)

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE TOP SECRET / SCI with CI POLY LEVEL

All Federal contractor employees must be fully vaccinated for COVID-19 starting December 8, 2021 regardless of work location (including work from home) except for those employees that work only in foreign countries. Full vaccination status is achieved two weeks after the final vaccine dose. This requirement does allow for certain reasonable accommodations for medical or religious reasons.

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

Scientific Research Corporation offers a competitive salary, an extensive benefits package and a work environment that encourages excellence. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity and affirmative action employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, or national origin, disability or protected veteran status.

Scientific Research Corporation endeavors to make www.scires.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact srchr@scires.com for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

[#CJ #LI-LL1]
New
1d ago

Customer Service by Phone! - *Remote! Training! Career Path! Benefits! $19.00/hr!

Fallon Community Health Plan
Remote or Worcester, MA
Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and..

The REMOTE work model can commence after approximately 10 weeks of on-site training in Worcester, MA.

We are currently hiring for a 9:30 am - 6:00 pm shift with one evening per month and occasional weekends only between October - March.

It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people.

Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns.

In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area's such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.

As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify.
Responsibilities

Position Overview:

The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits.

Some key responsibilities include:

* Ownership for development of knowledge and skills, as training program provides material and framework for success.
* Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.
* Clear and concise documentation of call detail for tracking of member/ provider contacts.
* Identification and communication of trends that are indicative of enterprise service issues.
* Escalation of member/provider concerns and servicing issues.
* Appropriate execution of corporate and department policies/ practices.

Qualifications

* High school diploma required, Bachelor's degree or advanced education desirable
* 2+ years professional work experience preferably in a customer facing inbound call-center setting.
* The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role

Abo
New
2d ago

Rep, Customer Service II

Masterbrand Cabinets Inc.
Remote or Jasper, IN
- Work From Home Assignment This is a role that is responsible for keying in orders that are received by fax, email, web, or office personnel. This role also provides other duties and clerical support as assigned, including filing and receptionist duties. This role works closely with the Order Entry and Customer Service teams and requires strong communication skills - verbal, written, and presentation. Candidates must be able to prioritize daily responsibilities, must be highly organized, detail-oriented, have the ability to multi-task, work in a fast-paced environment, and function as an effective team member. Organizational Relationship This position reports directly to the Customer Service Supervisor Accountabilities * Perform order entry duties for a variety of order types. * Ability to communicate in a positive and effective manner to both internal and external customers. * Excellent customer service skills. * Represent Masterbrand Cabinets in a professional and courteous manner. * Perform other duties as assigned. * Punctual and prepared to work.
New
4d ago

Customer Service Representative (CSR)

ABW Appliances
Jessup, MD
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What makes ABW Appliances a better place to work? That's easy! We're vibrant, we're growing, and we're employee centered. With six locations across the Baltimore and DC Metro area, a 51,000+ sq. foot stocked warehouse, and a progressive leadership team, ABW is the professional choice for premium appliances. For decades, we have been the luxury appliance source for multi-family, production, and custom home builders, as well as designers, architects, and other trade professionals.

ABW Appliances, Appliances A Better Way is a family-owned business and has been growing into an industry leader since 1968. Our focus is on providing the best in luxury appliances, quality appliance installation, and dependable service within the Baltimore-DC Metro areas. Now we are bringing our signature high-end service to the retail appliance market, and that's where you come in…
ABW Appliances is currently seeking a professional, highly self-motivated Customer Service Representative (CSR) for our service department. Excellent attendance, punctuality and positive attitude are essential for this position and our business. Position Summary:
The Customer Service Representative will be responsible for, but not limited to, providing top-notch service, support and assistance to our clientele, including documenting and reporting problems. The Customer Service Rep will gain an understanding of the various appliance lines that we have to offer and their warranties, as well as providing troubleshooting support for clients. The individual must be able to identify the clients' needs, generate solutions and respond to client requests in a timely manner. This requires the CSR to have adequate time management skills and the ability to nurture effective relationships with clients. The role will be within a fast-paced, team-oriented environment.
Essential Functions: Provide support to Service Technicians by answering calls and email requests in a timely manner. Navigate multiple applications to research solutions. Document, track, and monitor problems to ensure a timely resolution and appropriate follow-up with customers. Schedule and route Appliance Service Technicians based on their designated territories. Calmly provide problem resolution and navigate frustrated customer situations. Maintain product knowledge and expertise. Assess issues and escalate, if needed, to higher levels of client support. Resolve technical problems, detect patterns of issues, and communicate via the defined escalation path regarding persistent issues. Contribute to continuous improvement of the client experience by providing suggestions for the betterment of technical practices. Various other duties as assigned. . Requirements: High School Diploma or General Education Degree (GED). Minimum of two (2) years' experience in customer support. Experience with Microsoft Office products for Mac and/or Google Workspace products (Gmail, Docs, Sheets, etc.). Ability to learn new technologies quickly and deal with uncertainty. Ability to effectively communicate both verbally and in writing. Courteous and friendly with high level of professionalism. Willingness to follow procedures and adhere to policies. Ability to Multi-task and have solid organizational skills. Able to actively listen to customer needs and thrive in a fast-paced environment. Position Details: Job Type: Full-Time Salary: $40,000 - $45,000 Schedule: M-F, Rotating Saturdays Benefits: Competitive benefits package including medical, dental, vision, 401k with employer match, short-term and long-term disability, paid leave (vacation, personal, and some holidays), and more.
New
6d ago
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Customer Service Representative II

Adventist Healthcare
Rockville, MD
Shady Grove Medical Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist HealthCare seeks to hire a Part-Time Customer Service Representative who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. Customer Service Representative will provide extraordinary customer service to visitors, according to their request, on the phone and in person, locating in patients on the Patient Locator computer and creating a visitors ID badge for entry into approved locations. Additionally, providing directions to various locations, throughout the hospital as needed. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Qualifications:

* Demonstrates integrity; is ethical in conduct and decision-making and values diversity
* Demonstrates initiative, flexibility and work well under pressure
* Communicates well, both verbally and in writing
* Must be personable and enjoy working with people
* Able to initiate, plan and follow through with projects
* Must be neat in appearance and well groomed
* Well organized and efficient

Education and Experience:

* Associates Degree or higher
* Accurate typing of 50 WPM
* Knowledge of excel, word and power-point skills
* 3 or more years of experience in secretarial duties

The Customer Service Representative is responsible for acting as a liaison between the customers and company. - Greet visitors/patients promptly and professionally on the telephone and in person , providing information.

Escort visitors and provide wheel chair assistance as needed, throughout the hospital.

* Provides internal and external information as needed.
* Helps to trouble shoot visitor/patient dissatisfaction to Patient Relations

Department.

* Recommends specific action plans to correct or improve customer service

operating procedures.

* Provides scheduled coverage at the desk and assist with training of volunteer

At Adventist HealthCare our job is to care for you. We do this by offering:

* Work life balance through non rotating shifts
* Recognition and rewards for professional expertise
* Free Employee parking

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today at htttp://www.adventisthealthcare.com/career.

Work Schedule:

Weekend 8:00 am - 4:30 pm

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at an designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
19d ago

Customer Service Representative II

Eagle Bancorp, Inc.
Bethesda, MD
Eagle Bancorp, Inc. headquartered in Bethesda, MD, was incorporated in 1997 to serve as the bank holding company for EagleBank. Eagle Bancorp is a publicly traded company under the symbol EGBN. EagleBank commenced banking operations on July 20, 1998, and currently operates 20 banking offices: six in Suburban, Maryland, five located in the District of Columbia; and nine in Northern Virginia. The Bank was founded to specifically address the business and personal needs of local business owners. It has been answering and exceeding those needs for over 20 years, providing custom financial solutions, local access to senior management, quick response, local decision-making, and a deeply-rooted dedication to the local community.

Our Mission is to be the most respected and profitable community bank by putting relationships first to the delight of our customers, employees, and shareholders, and relentlessly deliver the most compelling service and value. Eagle Bank's Values are: Relationships F·I·R·S·T: Flexible, Involved, Responsive, Strong, and Trusted.

Establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves complex service issues by maintaining a developed knowledge of advanced bank products and services. Possesses advanced knowledge of the platform and teller systems. Proactively contacts clients to identify additional banking needs, to strengthen client relationships and meet cross-sell goals. . Serves as main point of contact for client problem resolution Comply with policies, procedures, rules and regulations, and complete training requirements as warranted for the position.
MAJOR DUTIES AND RESPONSIBILITIES:

* Consistently provides excellent customer service when opening deposit accounts, when servicing, performing account maintenance and establishing account related services.
* Consistently provide excellent customer service to external and internal customers.
* Receive and accurately process deposits, withdrawals, and other financial related transactions (loan payments, cashier's checks, etc) to customers. Accurately balance teller cash drawer and transactions daily and maintain high degree of accuracy with the processing of transactions.
* Answer basic to complex questions regarding EagleBank products and services. Responsible for recognizing and referring sales opportunities.
* Follows and remains current on all policies, procedures and applicable regulations that pertain to handling of customer accounts, security, compliance and internal control guidelines .
* Responsible for contributing to assigned branch cross-sell and product sales and participates in outbound sales call activities.
* Assist with daily Branch opening procedures to ensure that the branch is open on time and ready to conduct business. Assist with Branch closing procedures.
* Assist BM/BSM with preparation of monthly audit package.
* Ensures proper completion of CTR's, balancing of the ATM, Night Drop deposits and balancing TCR as applicable.
* Responsible for branch vault and cash supply, when applicable. Prepares, receives, and processes cash shipment per procedures, ensuring adequate currency supplies at all times
* Assist with duties performed under dual control, customer inquiries , account research, check orders, etc. May act as back-up to vault custodian as needed.
* Masters the use of TellerInsight, IBS, Deposit Origination and SRM processing
* Act as back-up for BM/BSM for designated time periods at discretion of Branch Administration.
* Timely completion of all required training.

Required Education/Experience:

* High School Diploma or equivalent
* 1 year cash handling
* 3 years of Platform Account Opening/Servicing/Closing accounts

Preferred Education/Experience:

* 6 months of supervisory or leadership experience

Required Knowledge & Skills:

* Proficient use of Platform and Teller system including setting up complex accounts and performing account maintenance
* Exhibits professionalism with internal and external customers
* Advanced knowledge of deposit products and services.
* Knowledge of banking regulations, policies, and procedures.
* Basic knowledge of MS Office products

Required Experience
17d ago

Customer Service Representative (CSR) Bilingual Fluency Mandarin and English

Techops Solutions
Washington, DC
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New
6d ago
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Rep II, Customer Service Ops

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Customer Service Rep II-remote As Of Now

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Customer Service Representative II - Remote

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Bi-lingual Customer Service Rep II (Remote)

Principal
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18d ago

Treasurer's Office, Treasury Specialist II - Customer Service Representative

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Arlington, VA
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Representative II, Customer Service * Work from home

American Red Cross
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Customer Service Representative II- Remote Available

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Customer Service Representative II

Masterbrand Cabinets Inc.
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26d ago

Average Salary For an International Customer Service Representative

Based on recent jobs postings on Zippia, the average salary in the U.S. for an International Customer Service Representative is $44,712 per year or $22 per hour. The highest paying International Customer Service Representative jobs have a salary over $58,000 per year while the lowest paying International Customer Service Representative jobs pay $34,000 per year

Average International Customer Service Representative Salary
$44,000 yearly
$22 hourly
Updated October 25, 2021
34000
10 %
44000
Median
58000
90 %

Highest Paying Cities For International Customer Service Representative

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
New York, NY
$50,464
$24.26
La Vergne, TN
$39,311
$18.90
Sarasota, FL
$38,628
$18.57
Elkhart, IN
$36,928
$17.75

5 Common Career Paths For an International Customer Service Representative

Office Manager

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Account Manager

Account managers are employees who act as the bridge between the company they represent and the client of the company. They are assigned to handle specific clients so that the company will be able to tailor-fit any product or service according to the clients' requirements. Account managers are responsible for maintaining a harmonious relationship between the two parties by ensuring that any agreement made is amenable to both the company and the client. They are also responsible for ensuring that the company will be able to provide the needs of the client within any limitation that the client may have. Account managers also ensure that the company's reputation and well-being are always considered in any dealings.

Supervisor

Supervisors are responsible for overseeing the daily functions of employees in a specific team, department, or even a work shift. They create work schedules, organize work processes and workflows, train new hires, provide necessary reports related to the team function and the employees, monitor and evaluate employee performance, and ensure that goals of the specific team or department are met. When needed, supervisors also provide guidance to employees in terms of their career or even personal challenges. They also help in fostering harmonious work relationships by resolving interpersonal conflicts at work. To be successful in their role, they must have leadership skills, time management skills, decision-making capabilities, analytical skills, and problem-solving skills.

Assistant Manager

An assistant manager provides assistance and support to the direct manager in ensuring that the business runs smoothly with guaranteed satisfaction. An associate manager helps organize daily projects and manages employees to make sure that tasks are being done in a timely and accurate manner. Assistant managers are also expected to develop a good relationship with the whole workforce and clients to contribute to a successful and healthy workplace. An assistant manager is also required to present practical strategies for business growth, monitor daily operations, and communicate with clients for any possible suggestions and complaints.

Manager

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

Illustrated Career Paths For an International Customer Service Representative