"customer service," "logistics," and "order entry" aren't the only skills we found international customer service representatives list on their resumes. In fact, there's a whole list of international customer service representative responsibilities that we found, including: Arguably the most important personality trait for an international customer service representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that international customer service representatives can use communication skills to "manage a high volume of email and phone communication in large international territory. " Another commonly found skill for being able to perform international customer service representative duties is the following: computer skills. According to a international customer service representative resume, "customer service representatives must be adept at using computers. ." Check out this example of how international customer service representatives use computer skills: "created ocean container shipments, based on customer requirements, within the company's computer software system. " Customer-service skills is also an important skill for international customer service representatives to have. This example of how international customer service representatives use this skill comes from a international customer service representative resume, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "determined the most cost efficient mode of transportation while maintaining customer delivery dates. " In order for certain international customer service representative responsibilities to be completed, the job requires the skill "interpersonal skills." According to an international customer service representative resume, "representatives should be able to create positive interactions with customers." As an example, this snippet was taken directly from a resume about how this skill applies: "utilized effective interpersonal and communication skills; developed successful working relationships with internal and external associates. " As part of the international customer service representative description, you might find that one of the skills that might be helpful to the job is "listening skills." A international customer service representative resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "communicated with vendors regarding back order availability, future inventory and special orders.answered customer questions regarding product information and pricing. " Another skill commonly found on international customer service representative resumes is "patience." This description of the skill was found on several international customer service representative resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day international customer service representative responsibilities: "sharpened customer service skills and developed greater sense of patience and understanding"
See the full list of international customer service representative skills.
Before becoming an international customer service representative, 49.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.2% international customer service representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most international customer service representatives have a college degree. But about one out of every six international customer service representatives didn't attend college at all.
The international customer service representatives who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of international customer service representatives studied psychology and english.
Once you're ready to become an international customer service representative, you should explore the companies that typically hire international customer service representatives. According to international customer service representative resumes that we searched through, international customer service representatives are hired the most by AmerisourceBergen, Albertsons, and Area Temps. Currently, AmerisourceBergen has 2 international customer service representative job openings, while there are 1 at Albertsons and 1 at Area Temps.
But if you're interested in companies where you might earn a high salary, international customer service representatives tend to earn the biggest salaries at AmerisourceBergen, Thermo Fisher Scientific, and Hamilton. Take AmerisourceBergen for example. The median international customer service representative salary is $50,739. At Thermo Fisher Scientific, international customer service representatives earn an average of $50,412, while the average at Hamilton is $50,162. You should take into consideration how difficult it might be to secure a job with one of these companies.
View more details on international customer service representative salaries across the United States.
In general, international customer service representatives fulfill roles in the manufacturing and retail industries. While employment numbers are high in those industries, the international customer service representative annual salary is the highest in the manufacturing industry with $46,492 as the average salary. Meanwhile, the retail and technology industries pay $44,901 and $44,697 respectively. This means that international customer service representatives who are employed in the manufacturing industry make 6.4% more than international customer service representatives who work in the transportation Industry.