An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.

International Customer Service Representative Responsibilities

Here are examples of responsibilities from real international customer service representative resumes representing typical tasks they are likely to perform in their roles.

  • Manage international and industrial pest control equipment sales using AS400 ordering system for company.
  • Manage confidential, personal health information with each member while cultivating positive relationships and abiding by HIPAA privacy laws.
  • Work with the RMA team to create credit memos for damage good's or any claims from the core customers.
  • Process return material requests and authorizations (RMA).
  • Document outside sales rep orders for disbursement of commission.
  • Assist other CSR in resolving problems with contacting prospective students.
  • Support manufacturing plants and logistics for error free delivery of orders being ship to international customers.
  • Handle all overseas and national logistics, inventory analysis, shipping documents and inside/outside direct customer sales for their textile division.
  • Develop and implement cause marketing and corporate social responsibility (CSR) initiatives through both traditional marketing communications and social media.
  • Handle online advertising and relate metrics; sell products develop and maintain online sales and accounting information for businesses.
International Customer Service Representative Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

International Customer Service Representative Job Description

Perhaps the hardest question to answer when deciding on a career as an international customer service representative is "should I become an international customer service representative?" You might find this info to be helpful. When compared to other jobs, international customer service representative careers are projected to have a growth rate described as "decline" at -2% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a international customer service representative by 2028 is -51,600.

International customer service representatives average about $21.5 an hour, which makes the international customer service representative annual salary $44,712. Additionally, international customer service representatives are known to earn anywhere from $34,000 to $58,000 a year. This means that the top-earning international customer service representatives make $24,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become an international customer service representative. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a customer advisor, customer associate, customer service advisor, and customer service administrator.

International Customer Service Representative Jobs You Might Like

International Customer Service Representative Resume Examples

International Customer Service Representative Skills and Personality Traits

We calculated that 10% of International Customer Service Representatives are proficient in Customer Service, Logistics, and Order Entry. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of International Customer Service Representatives that have these skills listed on their resume here:

  • Customer Service, 10%

    Cultivated existing relationships with each representative to increase order and forecast accuracy and decrease problems, thus ensuring better customer service.

  • Logistics, 9%

    Handled all overseas and national logistics, inventory analysis, shipping documents and inside/outside direct customer sales for their textile division.

  • Order Entry, 7%

    Managed specific assigned International Customer Accounts from order entry to final delivery.

  • Outbound Calls, 7%

    Answered incoming inquiries via telephone and e-mail, as well as made outbound calls for domestic and international members.

  • Customer Orders, 6%

    Developed and administered new department policies and procedures that improved the turnaround time of processing customer orders.

  • International Customer Service, 5%

    Promoted in place to Senior International Customer Services Rep. in Dec. 1999

"customer service," "logistics," and "order entry" aren't the only skills we found international customer service representatives list on their resumes. In fact, there's a whole list of international customer service representative responsibilities that we found, including:

  • Arguably the most important personality trait for an international customer service representative to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that international customer service representatives can use communication skills to "manage a high volume of email and phone communication in large international territory. "
  • Another commonly found skill for being able to perform international customer service representative duties is the following: computer skills. According to a international customer service representative resume, "customer service representatives must be adept at using computers.  ." Check out this example of how international customer service representatives use computer skills: "created ocean container shipments, based on customer requirements, within the company's computer software system. "
  • Customer-service skills is also an important skill for international customer service representatives to have. This example of how international customer service representatives use this skill comes from a international customer service representative resume, "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "determined the most cost efficient mode of transportation while maintaining customer delivery dates. "
  • In order for certain international customer service representative responsibilities to be completed, the job requires the skill "interpersonal skills." According to an international customer service representative resume, "representatives should be able to create positive interactions with customers." As an example, this snippet was taken directly from a resume about how this skill applies: "utilized effective interpersonal and communication skills; developed successful working relationships with internal and external associates. "
  • As part of the international customer service representative description, you might find that one of the skills that might be helpful to the job is "listening skills." A international customer service representative resume included this snippet: "representatives must listen carefully to ensure that they understand customers in order to assist them." This skill could be useful in this scenario: "communicated with vendors regarding back order availability, future inventory and special orders.answered customer questions regarding product information and pricing. "
  • Another skill commonly found on international customer service representative resumes is "patience." This description of the skill was found on several international customer service representative resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day international customer service representative responsibilities: "sharpened customer service skills and developed greater sense of patience and understanding"
  • See the full list of international customer service representative skills.

    Before becoming an international customer service representative, 49.9% earned their bachelor's degree. When it comes down to graduating with a master's degree, 6.2% international customer service representatives went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most international customer service representatives have a college degree. But about one out of every six international customer service representatives didn't attend college at all.

    The international customer service representatives who went onto college to earn a more in-depth education generally studied business and accounting, while a small population of international customer service representatives studied psychology and english.

    Once you're ready to become an international customer service representative, you should explore the companies that typically hire international customer service representatives. According to international customer service representative resumes that we searched through, international customer service representatives are hired the most by AmerisourceBergen, Albertsons, and Area Temps. Currently, AmerisourceBergen has 2 international customer service representative job openings, while there are 1 at Albertsons and 1 at Area Temps.

    But if you're interested in companies where you might earn a high salary, international customer service representatives tend to earn the biggest salaries at AmerisourceBergen, Thermo Fisher Scientific, and Hamilton. Take AmerisourceBergen for example. The median international customer service representative salary is $50,739. At Thermo Fisher Scientific, international customer service representatives earn an average of $50,412, while the average at Hamilton is $50,162. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on international customer service representative salaries across the United States.

    In general, international customer service representatives fulfill roles in the manufacturing and retail industries. While employment numbers are high in those industries, the international customer service representative annual salary is the highest in the manufacturing industry with $46,492 as the average salary. Meanwhile, the retail and technology industries pay $44,901 and $44,697 respectively. This means that international customer service representatives who are employed in the manufacturing industry make 6.4% more than international customer service representatives who work in the transportation Industry.

    The three companies that hire the most prestigious international customer service representatives are:

      What Customer Advisors Do

      A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

      In this section, we take a look at the annual salaries of other professions. Take customer advisor for example. On average, the customer advisors annual salary is $10,509 lower than what international customer service representatives make on average every year.

      While their salaries may differ, one common ground between international customer service representatives and customer advisors are a few of the skills required in each craft. In both careers, employees bring forth skills like customer service, outbound calls, and customer orders.

      There are some key differences in responsibilities as well. For example, an international customer service representative responsibilities require skills like "logistics," "order entry," "international customer service," and "purchase orders." Meanwhile a typical customer advisor has skills in areas such as "email," "customer care," "customers needs," and "crm." This difference in skills reveals how truly different these two careers really are.

      Customer advisors receive the highest salaries in the manufacturing industry coming in with an average yearly salary of $33,467. But international customer service representatives are paid more in the manufacturing industry with an average salary of $46,492.

      The education levels that customer advisors earn is a bit different than that of international customer service representatives. In particular, customer advisors are 1.6% less likely to graduate with a Master's Degree than an international customer service representative. Additionally, they're 0.4% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Customer Associate?

      A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

      The next role we're going to look at is the customer associate profession. Typically, this position earns a lower pay. In fact, they earn a $10,822 lower salary than international customer service representatives per year.

      Not everything about these jobs is different. Take their skills, for example. International customer service representatives and customer associates both include similar skills like "customer service," "outbound calls," and "customer orders" on their resumes.

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that international customer service representative responsibilities requires skills like "logistics," "order entry," "international customer service," and "purchase orders." But a customer associate might use skills, such as, "sales floor," "product knowledge," "greeting customers," and "phone calls."

      On average, customer associates earn a lower salary than international customer service representatives. There are industries that support higher salaries in each profession respectively. Interestingly enough, customer associates earn the most pay in the finance industry with an average salary of $36,542. Whereas, international customer service representatives have higher paychecks in the manufacturing industry where they earn an average of $46,492.

      On the topic of education, customer associates earn similar levels of education than international customer service representatives. In general, they're 4.8% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.

      How a Customer Service Advisor Compares

      A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

      The third profession we take a look at is customer service advisor. On an average scale, these workers bring in lower salaries than international customer service representatives. In fact, they make a $12,932 lower salary per year.

      By looking over several international customer service representatives and customer service advisors resumes, we found that both roles utilize similar skills, such as "customer service," "outbound calls," and "customer orders." But beyond that the careers look very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from international customer service representative resumes include skills like "logistics," "order entry," "international customer service," and "purchase orders," whereas a customer service advisor might be skilled in "customers needs," "customer care," "sales floor," and "oil changes. "

      Interestingly enough, customer service advisors earn the most pay in the manufacturing industry, where they command an average salary of $31,916. As mentioned previously, international customer service representatives highest annual salary comes from the manufacturing industry with an average salary of $46,492.

      Customer service advisors typically study at similar levels compared with international customer service representatives. For example, they're 4.5% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

      Description Of a Customer Service Administrator

      Customer service administrators supervise people in performing customer service and relations. They manage customer inquiries and oversee customer service representative needs and requirements. In carrying out their job, they function as the middlemen between customers and the company. Their job requires strong communication and clerical skills. They are expected to have a mindset focused on customers while being polite, helpful, and patient. Among their other responsibilities include sales promotion, answering phone calls, handling complaints and inquiries, and adherence to team goals and budget.

      Customer service administrators tend to earn a lower pay than international customer service representatives by about $11,377 per year.

      According to resumes from both international customer service representatives and customer service administrators, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "logistics," and "order entry. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, an international customer service representative might have more use for skills like "international customer service," "freight forwarders," "international orders," and "international shipments." Meanwhile, some customer service administrators might include skills like "data entry," "email," "windows," and "payroll" on their resume.

      Now, let's take a closer look at the financials in each career. The manufacturing industry tends to pay more for customer service administrators with an average of $37,065. While the highest international customer service representative annual salary comes from the manufacturing industry.

      Customer service administrators reach similar levels of education when compared to international customer service representatives. The difference is that they're 4.1% more likely to earn a Master's Degree less, and 0.0% less likely to graduate with a Doctoral Degree.