Employment Specialist jobs at International Rescue Committee - 316 jobs
Employment Specialist
International Rescue Committee 4.3
Employment specialist job at International Rescue Committee
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The EmploymentSpecialist assists newly arrived refugees and other qualified immigrants to attain self-sufficiency through employment by guiding them through employment preparation, coordinating job placements, and other career advancement services.
Major Responsibilities:
Responsibilities include, but are not limited to:
• Conduct intake, assessment and provide program orientation to clients eligible for employment services. Develop comprehensive employment plans and budget strategies for each employable adult. Provide job readiness and job search coaching and connect clients with job opportunities.
• Develop and cultivate long term relationships with area employers and staffing agencies to identify appropriate employment opportunities for clients.
• Assist clients and employers as necessary with post-placement issues and continuing employment needs.
• Monitor client job performance, wage levels, and related metrics.
• Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of support staff, volunteers, and interns.
• Other duties as assigned.
Job Requirements:
Education: Bachelor's degree in social work or related field of study preferred.
Work Experience:
• Relevant professional experience in workforce development field required; minimum of 2 years' experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Experience with job placement and job readiness training a plus.
Demonstrated Skills & Competencies:
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in English, both spoken and written; proficiency in language(s) spoken by client group is desired; including Dari, Farsi, and/or Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.
Working Environment:
• A combination of standard office environment, remote work, and ‘field' time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
**Compensation: (
Pay Range: $25.00 - $25.00
)**Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
Cookies: ***********************************************
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
$25-25 hourly Auto-Apply 14d ago
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Training Specialist, Virginia
Dollar Bank, FSB 4.1
Virginia Beach, VA jobs
Do you believe that people are the number one key to a successful company? Do you prioritize investing in others? Are you known for training and developing top talent? If so, this is the position for you. As a Training Specialist, you will be responsible for the delivery of effective learning programs that support employee development and organizational goals in this entry level position. Successful candidates in this role deliver engaging and effective learning sessions using a variety of methods (classroom training, virtual training, online learning, and blended learning) to ensure that our employees acquire the necessary knowledge and skills to effectively perform their jobs.
Education and Experience Requirements:
College degree required. Will consider commensurate experience. A bachelor's degree in business administration, Finance, Education or related field is preferred.
Minimum of one year experience in training or educational processes to include developing, evaluating and delivering training programs in a formal classroom or equivalent required.
Knowledge of bank processes, procedures and services is strongly preferred.
Positive and outgoing.
Excellent communication and interpersonal skills
Proficiency in MS Office and database software
Ability to handle multiple tasks and meet deadlines
Certificate, Licenses and Registration Requirements:
N/A
Knowledge, Skill, and Ability Requirements:
Knowledge of bank processes, procedures and services is strongly preferred.
Positive and outgoing.
Excellent communication and interpersonal skills
Proficiency in MS Office and database software
Ability to handle multiple tasks and meet deadlines
Essential Functions:
Assist by building the Dollar Bank brand with investing in employee development programs and assisting employees to acquire skills through engaging training sessions which include product knowledge, company policies and service protocols.
Create a values-based culture by demonstrating the Bank's Mission, Vision, and Values. These daily observable behaviors will be expected with all employees across the organization.
Engage employees in training programs by utilizing adult learning methodologies, learning modalities, and visual design tools daily.
Execute learning strategies to include developing, managing, delivering, and maintaining learning programs.
Evaluate effectiveness of learning programs through needs assessments, identifying performance gaps, learning needs and skill development opportunities in the organization.
Develop and track training data for employee development programs.
Manage, coordinate, and deliver new hire orientation where the culture is further defined, and expectations clearly provided.
All employees have the responsibility to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
$79k-100k yearly est. 3d ago
Workday LMS Specialist
Hale International 3.4
Columbia, MD jobs
Workday Learning Management System Specialist - Up to $115,000 plus bonus - Hybrid in Columbia, MD
We are partnered with a national non-profit organization based in the U.S. that is seeking a Senior Program Manager of their Learning Management System to support the rollout and ongoing administration of Workday Learning. This role will help ensure that learning is accessible, easy to use, and well-supported across the organization.
Key Responsibilities:
Support the Workday Learning implementation through discovery and assessment of the current learning environment.
Partner with key stakeholders to define LMS goals and requirements within Workday.
Act as a liaison between Talent Management and IT during system development and implementation.
Provide post go-live administrative support for Workday Learning by managing the upload of learning content, documentation, and courses into the Workday Learning platform.
Role Requirements:
3 or more years of LMS experience in an analyst, administrator, or similar role.
Prior Workday experience is strongly preferred (Workday Learning experience is a major plus).
Strong stakeholder engagement skills, with the ability to translate business needs into system requirements.
No system configuration experience required.
This is the perfect opportunity to join a dynamic, collaborative, and supportive team in a fast-paced environment, where you'll have the opportunity to take the next step in your career. This role is perfect for motivated individuals who are passionate about developing their skills and driving growth within the organization.
If you're interested in learning more about this opportunity, please get in touch today!
$28k-43k yearly est. 5d ago
Power Systems External Training Specialist
Eaton Corporation 4.7
Pleasanton, CA jobs
Join Eaton's Engineering Services & Systems (EESS) Division as a Power Systems External Training Specialist! Are you passionate about empowering others through technical training? Eaton is home to the industry's largest and most experienced team of field service professionals.
In this role, you'll deliver dynamic, hands-on training sessions that make a real impact. This is a remote position with up to 75% travel, giving you the opportunity to share your expertise across diverse locations while advancing your career.
The expected annual salary range for this role is $93,750 - $137,500 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:
* Instruct, and demonstrate expertise, around the commissioning and maintenance of electrical power distribution products and assemblies, including power circuit breakers, motor control centers, unit substations and power transformers, and protective relays.
* Support and coordinate training events, including but not limited to, set-up, scheduling, travel, equipment, and material needs in conjunction with training coordinators and other personnel.
* Create, maintain, and update curricula, lesson plans, and classroom reference materials.
* Conduct student evaluations, course evaluations, cost tracking, and continuous improvement efforts within training programs
* Apply knowledge of safe electrical work practices as described in National Fire Protection Agency (NFPA) standard 70E and OSHA 1910 Subpart S.
* Collaborate with sales and marketing functions to develop customer training programs and opportunities.
* Be responsible for the development, delivery, and facilitation of instructor-led and virtual technical, safety, and power systems trainings.
Qualifications:
Required Qualifications:
* Bachelor's Degree in Engineering/Engineering Technology from an accredited institution, or a technical certification from an accredited trade school, or military experience AND at least 5 years of experience evaluating, testing, installing or maintaining industrial and commercial power systems equipment OR in lieu of a degree/certification, minimum of 7 years of experience evaluating, testing, installing or maintaining industrial and commercial power systems equipment.
* Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
* Ability to travel up to 75% of the time.
* Ability to lift, move and set up demonstration equipment of various weight up to 40 pounds and move demonstration equipment on wheels weighing in excess of 40 pounds.
Preferred Qualifications:
* Prior exposure and understanding of EESS training paths and safety certifications.
* 10 years of experience evaluating, testing, installing, or maintaining industrial and commercial power systems equipment.
* In-depth knowledge of NFPA 70E and OSHA practices as related to electrical industry and safety standards.
* Advanced power systems, relaying, or switchgear testing experience.
Position Success Criteria:
* Knowledge and understanding of classroom presentation and instructional methods, technical writing skills, and an understanding of adult learning styles.
* Professional presence and an ability to build rapport with a variety of personalities in multiple levels of the organization.
* Excellent communication skills, organizational and time management abilities
* Proficiency in the tools required for the development of new training materials including Microsoft platforms, learning management systems, and electrical system software.
* Ability to learn and implement new delivery methods and/or champion change in product, technical, or field programs through instruction.
#LI-LS3
The application window for this position is anticipated to close on February 20, 2026.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at ************** to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
$93.8k-137.5k yearly 9d ago
Training Specialist LIC
Thrivent Financial 4.4
Minneapolis, MN jobs
The Training Specialist role is responsible for facilitating in-person and/or virtual learning experiences that incorporates use of adult learning principles and recognizes different learning/work styles using existing resources or programs. This role will deliver training and measure individual progress to ensure learners can deliver business results. This role will be responsible for delivering learning solutions that cover a wide range of topics such as company orientation, industry knowledge, Thrivent product, process, and systems knowledge, as well as service skills development.
This can be a remote position within the US.
DUTIES & RESPONSIBILITIES:
Facilitate in-person and/or virtual learning experiences using existing resources and programs.
Ensure a positive, inclusive and effective learning experience for all participants to achieve intended learning objectives
As requested, make moderate revisions to the existing learning materials which could include job aids, tutorials, web-based training, workshop curriculum, learner guides, articles, publications, technology tips, video, etc. based on user feedback and necessary content changes.
Consult with business leaders to assess learning/development/training needs and assist with the development of the solutions and tools to address those needs.
Document and maintain all training records.
Monitor, evaluate and record effectiveness of training courses. Recommend and develop improvements as needed.
Provide feedback to content owners, represent training interests on project teams, and recommend training approaches as needed.
Provide timely follow-up to participant questions.
Support the design, development, and management of effective learning and performance-focused solutions, assess business & target audience learning needs, assist with developing the learning strategy, and identifying delivery methods including the identification of innovative learning methodology.
Collaborate with internal and external stakeholders to provide business context in the design, develop and implementation of relevant learning programs and solutions delivered through various channels.
Identify internal and/or external emerging issues, research and analyze training and development practices, methodologies and trends and recommend new approaches.
QUALIFICATIONS & SKILLS:
Required:
Bachelor's degree or equivalent work experience
Three to five years' experience delivering training for in-person and/or virtual settings.
Experience designing courses using a commonly accepted instructional design model, e.g., ADDIE.
Experience writing explicitly stated learning objectives and creating lesson plans using Bloom's taxonomy.
Experience using learning management systems.
Intermediate to advanced skills in MS Office applications including MS Word, Excel, and PowerPoint
Experience working with and influencing employees and leaders at all levels in the enterprise
FINRA Series 7, 66 and SIE, and life and health insurance required or obtained within 90 days of hire/transfer
Preferred:
Prefer experience in coaching/mentoring in a corporate and field setting.
Prefer knowledge of Thrivent and Thrivent's product solutions, tools, and platforms.
Prefer experience in financial services and experience working directly with financial advisors.
Pay Transparency
Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $60,844.00 - $82,317.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color,
sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to **************************** or call ************ and request Human Resources.
$60.8k-82.3k yearly Auto-Apply 35d ago
Training Specialist
United Community Bank 4.5
Athens, GA jobs
Elevate Your Career as a Training Specialist!
Are you passionate about empowering others through education and training? As a Training Specialist, you'll play a crucial role in onboarding new hires and delivering exceptional training experiences for our employees. If you thrive in a dynamic environment and have a knack for engaging presentations, we want you on our team! This position can sit anywhere inside the United Community Bank Footprint.
About the Role:
In this pivotal role, you'll be responsible for creating and delivering ongoing training for employees and new hires. You'll ensure an outstanding training experience for Consumer, Small Business, and Commercial roles, manage training schedules, and collaborate with various departments to support training initiatives.
What You'll Do
Lead Training Sessions: Conduct training for retail new hires, systems, platforms, procedure/process changes, and new project-related needs.
Align with Company Culture: Ensure all training materials reflect the company culture and values.
Develop Training Programs: Identify skill gaps and develop programs to bridge them, working closely with hiring managers, in-branch guides, Regional Managers, and Subject Matter Experts.
Research and Create Content: Develop and manage training criteria, programs, and initiatives through various methods suitable for the topic and audience.
Support Departments: Partner with other departments to provide training and track progress through surveys to ensure effectiveness.
Maintain Materials: Keep training materials, procedures, and custom LMS courses updated and relevant.
Budget Management: Assist with budget recommendations for new training initiatives and manage expenses to align with the approved budget.
Administrative Duties: Provide backup support for the LMS system, write internal communications, and maintain departmental websites.
Coordinate Events: Plan and manage on and off-site meetings for training initiatives and assist with conversion and acquisition training as needed.
Communicate with New Hires: Inform new hires about training schedules and assess their progress, communicating developmental needs to hiring managers.
Requirements For Success
Experience:
Minimum of 3 years' experience in the financial and/or training industry.
Education:
Degree in Business, Finance, or a related field, or equivalent experience.
Required Skills:
Knowledge of bank products, services, initiatives, and company culture.
Familiarity with bank policies and procedures.
Self-motivation and the ability to work independently.
Confident public speaking skills.
Strong time management and organizational skills.
Excellent written and verbal communication skills.
Ability to interact with all levels of management and employees.
Proficiency in Microsoft Office programs, deposit and loan systems, and procedures.
Ability to lead in-person, WebEx, and recorded training sessions.
Up-to-date with industry training methods.
Preferred Skills:
Experience in creating and delivering training programs.
Strong problem-solving and analytical skills.
Collaborative and action-oriented mindset.
Why Join Us?
Innovative Environment: Be part of a forward-thinking company that values your input.
Professional Growth: Opportunities for continuous learning and career advancement.
Supportive Team: Collaborate with dedicated professionals who are passionate about their work.
Flexible Schedule: Full-time position with the flexibility to work evenings and weekends as needed.
Work Environment:
United location within our footprint.
Position Type:
Full-time with schedule flexibility.
Travel:
Up to 30% travel required.
Conditions of Employment
Conditions of Employment:
• Must be able to pass a criminal background & credit check
• This is a full-time, non-remote position
FLSA Status:
• Non-Exempt
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range USD $42,061.00 - USD $64,465.00 /Yr.
$42.1k-64.5k yearly Auto-Apply 13d ago
Human Resources Outsourcing, Associate
RSM 4.4
Davenport, IA jobs
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
As a Human Resources Outsourcing (HRO) Associate at RSM, you will play a critical role in delivering comprehensive HR consulting and outsourced HR services to small and mid-sized businesses across diverse industries. You will act as a key HR partner to multiple clients, ensuring compliance, operational efficiency, and effective HR service delivery. This role requires strong HR generalist expertise, the ability to navigate multi-state employment environments, and adaptability to shifting priorities and business needs.
Hybrid Position: Remote work is available most days, with occasional in-office collaboration required.
Responsibilities:
* Serve as a primary HR point of contact for assigned clients, managing day-to-day HR operations such as onboarding, offboarding, benefits administration, payroll coordination, and employee relations.
* Advise clients on HR policies, multi-state compliance requirements, and employment regulations, ensuring adherence to legal and best practice standards.
* Assist in the development and optimization of HR workflows, employee lifecycle processes, and operational efficiencies tailored to client needs.
* Leverage experience with HRIS and payroll systems (e.g., Paychex, ADP, Rippling) to support client HR operations, data integrity, and system implementation.
* Guide clients on best practices for performance management, coaching, disciplinary actions, and conflict resolution.
* Support HR assessments, prepare HR compliance reports (EEO-1, OSHA), and ensure documentation and policies align with federal and state regulations.
* Assist in building repeatable, scalable HR processes that enhance service delivery across multiple client organizations.
* Effectively communicate HR updates, present findings to clients, and collaborate with vendors and leadership to drive HR initiatives.
* Contribute to proposal development and support business development activities by demonstrating HR subject matter expertise.
Basic Qualifications:
* Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.
* 2+ of HR Generalist or HR Consulting experience with exposure to multiple HR functions.
* Experience with HRIS and payroll systems (Rippling, ADP, Paylocity, UKG, Paychex, etc.).
* Multi-state HR experience, including knowledge of state-specific employment regulations.
* Strong ability to multi-task, manage competing deadlines, and support multiple clients.
* Exposure to HR assessments, compliance filings (EEO-1, OSHA), and HR reporting.
* Knowledge of employee benefits administration, onboarding, and offboarding.
* Strong written and verbal communication skills for client interactions and stakeholder management.
* Proficiency in Microsoft Word, PowerPoint, and Excel.
* Ability to adapt to a fast-paced, evolving work environment.
Preferred Qualifications:
* SHRM and/or HRCI certification
* Experience in HR outsourcing or HR consulting firms
* Benefits certifications or insurance licenses are a plus
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $62,800 - $103,400
$62.8k-103.4k yearly Easy Apply 7d ago
Human Resources Outsourcing, Associate
RSM 4.4
Iowa City, IA jobs
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
As a Human Resources Outsourcing (HRO) Associate at RSM, you will play a critical role in delivering comprehensive HR consulting and outsourced HR services to small and mid-sized businesses across diverse industries. You will act as a key HR partner to multiple clients, ensuring compliance, operational efficiency, and effective HR service delivery. This role requires strong HR generalist expertise, the ability to navigate multi-state employment environments, and adaptability to shifting priorities and business needs.
Hybrid Position: Remote work is available most days, with occasional in-office collaboration required.
Responsibilities:
* Serve as a primary HR point of contact for assigned clients, managing day-to-day HR operations such as onboarding, offboarding, benefits administration, payroll coordination, and employee relations.
* Advise clients on HR policies, multi-state compliance requirements, and employment regulations, ensuring adherence to legal and best practice standards.
* Assist in the development and optimization of HR workflows, employee lifecycle processes, and operational efficiencies tailored to client needs.
* Leverage experience with HRIS and payroll systems (e.g., Paychex, ADP, Rippling) to support client HR operations, data integrity, and system implementation.
* Guide clients on best practices for performance management, coaching, disciplinary actions, and conflict resolution.
* Support HR assessments, prepare HR compliance reports (EEO-1, OSHA), and ensure documentation and policies align with federal and state regulations.
* Assist in building repeatable, scalable HR processes that enhance service delivery across multiple client organizations.
* Effectively communicate HR updates, present findings to clients, and collaborate with vendors and leadership to drive HR initiatives.
* Contribute to proposal development and support business development activities by demonstrating HR subject matter expertise.
Basic Qualifications:
* Bachelor's degree in Human Resources, Organizational Development, Business Administration, or related field.
* 2+ of HR Generalist or HR Consulting experience with exposure to multiple HR functions.
* Experience with HRIS and payroll systems (Rippling, ADP, Paylocity, UKG, Paychex, etc.).
* Multi-state HR experience, including knowledge of state-specific employment regulations.
* Strong ability to multi-task, manage competing deadlines, and support multiple clients.
* Exposure to HR assessments, compliance filings (EEO-1, OSHA), and HR reporting.
* Knowledge of employee benefits administration, onboarding, and offboarding.
* Strong written and verbal communication skills for client interactions and stakeholder management.
* Proficiency in Microsoft Word, PowerPoint, and Excel.
* Ability to adapt to a fast-paced, evolving work environment.
Preferred Qualifications:
* SHRM and/or HRCI certification
* Experience in HR outsourcing or HR consulting firms
* Benefits certifications or insurance licenses are a plus
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $62,800 - $103,400
$62.8k-103.4k yearly Easy Apply 7d ago
Human Resources-Performance Management Associate
Bank of China Limited, New York Branch 4.0
New York, NY jobs
Introduction
Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.
Overview
The Performance Management Associate is responsible for implementing the administration, organization, and coordination of the Bank's performance management programs to ensure employees understand performance measures, job expectations, clarity of goals and objectives and performance results. Assist the supervisor with the administration and coordination of the Bank's incentive programs, internal and external audits.
Responsibilities
Performance Management
Implement various activities and initiatives related to performance management full cycle process, including but not limit to target setting and planning, coaching and communication, evaluation and feedback, reward and improvement etc.
Responsible for the Bank's Teamwork and Service PE system management including preparation, implementation, and statistic results analysis.
Update and disseminate performance management and related policies and procedures.
Assist the supervisor with tasks to meet regulations and compliance requirements.
Retain performance management related records and respond to internal and external audits.
Prepare the materials of the training sessions on performance management and follow up the process and reports.
Conduct other routine work such as department/branch liaison, team collaboration, employee communication, work flow execution etc.
Participate in special projects and/or other duties as assigned.
Incentives
Execute the Bank's incentive programs, such as bonus, salary adjustment, promotion etc.
Prepare annual bonus pool calculation, bonus allocation reports, and bonus communication materials to facilitate the bonus process.
Support and coordinate promotion and compensation related programs.
Update and review incentives related procedures.
Address employees' incentives related inquiries.
Personnel Expenses Management
Participate in personnel expense programs and implement day-to-day assignments such as annual and periodical personnel expense projections, expenses allocation, expenses accrual and release and year-end closures, etc.
Analyze personnel expenses related data and make expense proposals to support managements' decision.
Keep personnel expenses related record and track the Bank's and the department/branch's expenses status to ensure the expenses are within the budgets.
Ad-hoc project
Facilitate and coordinate the Bank's events based on requirements.
Conduct various reports including annual report, meeting minutes, proposal, etc.
Facilitate the communication between Head Office and local branches.
Participate and conduct ad-hoc projects on an as-needed basis.
Qualifications
Bachelor's degree required; Master's degree preferred
At least 1 year of HR related experience required
Excellent communication and interpersonal skills, Relationship management skills, Advanced level Outlook, Word, Excel and PowerPoint skills, and strong time management and organizational skills required
Knowledge in performance management, incentives, promotion, and HR legal regulatory requirements and related updates required
Bilingual in English and Chinese Mandarin required
Pay Range
USD $42,000.00 - USD $90,000.00 /Yr.
$42k-90k yearly Auto-Apply 60d+ ago
Training Specialist, Virginia
Dollar Bank 4.3
Virginia Beach, VA jobs
Do you believe that people are the number one key to a successful company? Do you prioritize investing in others? Are you known for training and developing top talent? If so, this is the position for you. As a Training Specialist, you will be responsible for the delivery of effective learning programs that support employee development and organizational goals in this entry level position. Successful candidates in this role deliver engaging and effective learning sessions using a variety of methods (classroom training, virtual training, online learning, and blended learning) to ensure that our employees acquire the necessary knowledge and skills to effectively perform their jobs.
Education and Experience Requirements:
College degree required. Will consider commensurate experience. A bachelor's degree in business administration, Finance, Education or related field is preferred.
Minimum of one year experience in training or educational processes to include developing, evaluating and delivering training programs in a formal classroom or equivalent required.
Knowledge of bank processes, procedures and services is strongly preferred.
Positive and outgoing.
Excellent communication and interpersonal skills
Proficiency in MS Office and database software
Ability to handle multiple tasks and meet deadlines
Certificate, Licenses and Registration Requirements:
N/A
Knowledge, Skill, and Ability Requirements:
Knowledge of bank processes, procedures and services is strongly preferred.
Positive and outgoing.
Excellent communication and interpersonal skills
Proficiency in MS Office and database software
Ability to handle multiple tasks and meet deadlines
Essential Functions:
Assist by building the Dollar Bank brand with investing in employee development programs and assisting employees to acquire skills through engaging training sessions which include product knowledge, company policies and service protocols.
Create a values-based culture by demonstrating the Bank's Mission, Vision, and Values. These daily observable behaviors will be expected with all employees across the organization.
Engage employees in training programs by utilizing adult learning methodologies, learning modalities, and visual design tools daily.
Execute learning strategies to include developing, managing, delivering, and maintaining learning programs.
Evaluate effectiveness of learning programs through needs assessments, identifying performance gaps, learning needs and skill development opportunities in the organization.
Develop and track training data for employee development programs.
Manage, coordinate, and deliver new hire orientation where the culture is further defined, and expectations clearly provided.
All employees have the responsibility to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Schedule Information
M-F 8:15-4:45pm
EEO Statement
Dollar Bank is an Equal Opportunity Employer.
Minority/Female/Veteran/Disabled
Benefits Information
Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, a generous Paid Time Off program, tuition reimbursement, and wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes.
Part-time employees qualify for 401(k) with immediate vesting, a generous Paid Time Off program, tuition reimbursement, and wellness reimbursement for activities such as gym memberships, fitness classes, and nutrition classes.
For more information, please visit ************************************************
$70k-90k yearly est. 34d ago
Part-Time Learning & Training Specialist
First Bank Nj 3.8
Lawrence, NJ jobs
Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level. We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank's 401k Plan.
Position Summary:
The PT Learning & Training Specialist is responsible for training and developing retail banking employees in line with the Bank's strategic plan. Training responsibilities encompass content management, development, maintenance, design, and delivery of retail training programs (onboarding and ongoing training). Works closely with Training Management to support the on-going development of retail employees and is a key member of the Training Team. This position will be based out of Lawrence with travel to training locations throughout the bank footprint.
Duties & Responsibilities:
1. Deliver a wide range of training and development programs for the Retail Bank staff that meets the Bank's needs, including department and position specific needs.
2. Design Retail Banking training related documents, materials, and presentations.
3. Review and edit training content for consistency and design and identify improvement opportunities for course and courseware materials through delivery and proofreading of course materials to ensure procedures, exercises and practices work as written and meets department standards.
4. Work with Training Manager regarding content delivery methods and scope of priorities for class schedules and needs.
5. Maintain the Training Management System for employee records, reports, and training offerings.
6. Coordinate with Retail teams and employees to achieve full participation in optional and required training through proper communication channels.
7. Classroom Management, pre-class preparation, post class debrief; coach and deliver feedback to participants; communicate concerns to Training Manager, Regional Manager, and employee's direct manager, as warranted.
8. Requires travel as needed within the bank's footprint.
9. Perform other responsibilities and duties, as assigned.
10. Assist and update the Virtual training platforms with new materials and report on engagement.
Qualifications:
* Bachelor's Degree (preferred) or equivalent experience, with a minimum of 2 years of Retail Banking experience.
* Some Training experience in banking, retail, hospitality, or other customer facing industry experience preferred.
* Superior communications skills, both written and oral, including excellent presentation skills.
* Excellent interpersonal and customer service abilities.
* Ability to resolve problems quickly and with sound judgment.
* Ability to work independently, as well as follow direction/instruction, as warranted.
* Demonstrated ability to maintain flexibility in a changing environment.
* Ability to multi-task, prioritize, escalate issues, and remain organized is essential.
* Ability to maintain confidential customer, employee, and Bank information in a responsible and secure manner.
* Must be proficient in the use of Word, Excel, PowerPoint.
* Must be able to travel to other locations as needed.
First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.
Job Type: Part-time
Salary: From $32.25 - $36.00 per hour - Based off a 30 hour work week.
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Education:
* Bachelor's (Preferred)
Experience:
* Banking: 2 years (Preferred)
Work Location: In person
$32.3-36 hourly 9d ago
Human Resources Associate
First Bank 4.6
Waverly, IA jobs
Job Description
Do you have a good mix of interpersonal skills and creativity? Then the Human Resources Associate position with First Bank would be a great fit for you. As a Human Resources Associate, you would be responsible for payroll processing, benefits administration, and assisting with a variety of marketing and human resources duties.
Duties include:
Payroll:
Process payroll, ensuring accurate payments and deductions.
Create worksheet for general ledger input to properly account for all payroll related expenses.
Prepare or maintain personnel and payroll related documents, files, and systems.
Benefits Administration:
Add, term, or make changes to employee benefit enrollments.
Research and/or respond to questions related to benefits, payroll, timekeeping, and employment.
Coordinate the monthly premium payments of employee benefits to vendors by balancing all accounts and submitting payments.
Marketing Support:
Assist in coordinating marketing campaigns across digital and traditional channels.
Support social media and email marketing efforts, including scheduling posts and preparing content.
Plan and coordinate community events and internal bank activities.
Conduct marketing research to identify trends, customer insights, and competitive information and provide recommendations to support marketing strategy based on findings.
Other:
Coordinate training, including setting up employees, assigning classes, tracking class completions, and assisting staff with questions.
Gather and report affirmative action information as required by law.
Supply requested information and reports to requestors in a timely manner.
As part of the overall bank's team of employees, this position may be requested to assist in the support of other bank activities.
Other duties as assigned.
Having the ability to prioritize effectively, creativity, and problem-solving skills will help you to be successful in the position. Proficiency with Microsoft Suite, accuracy, excellent communication skills, and the ability to keep confidentiality are all a must. Experience with Canva, MailChimp, and social media platforms is preferred. A high school diploma or equivalent is required but a 2 year degree in business administration, human resources, or marketing would be preferred.
Apply online today!
First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short term disability, long-term disability, 401k/ESOP with employer match, paid holidays, vacation time, sick time and a wellness program.
EOE, including disability/vets
$36k-49k yearly est. 19d ago
HR Product Portfolio & Experience Associate Director
DTCC 4.9
Jersey City, NJ jobs
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Human Resources is a strategic partner to the business, dedicated to managing DTCC's human capital initiatives, sustaining a work environment that promotes excellent performance across the organization and developing and retaining a global workforce that contributes to DTCC's strategy and business imperatives.
Pay and Benefits:
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
Being a member of the Human Resources team, the HR Product Portfolio & Experience Associate Director owns and drives the HR Products & Digital Services portfolio from a business perspective, ensuring initiatives are strategically aligned, prioritized, and designed around a modern, employee-centric experience. This role serves as HR's senior product/portfolio leader and functional architect, partnering with HR leadership and Technology to deliver scalable, innovative solutions that enhance workforce experience and operational efficiency.
Your Primary Responsibilities:
Product & Experience Strategy:
Define and evolve the strategy and multi-year roadmap for HR Products & Digital Services (systems, tools, and self-service experiences) aligned to HR and firm priorities.
Apply design thinking (journey maps, empathy maps) to create seamless, end-to-end experiences for employees, managers, and HR teams.
Portfolio Governance & Prioritization:
Own the intake, evaluation, and prioritization framework for HR technology and digital initiatives.
Maintain a transparent portfolio view (demand, dependencies, risks, value realization) and provide actionable recommendations to HR leadership.
Solution Design & Delivery:
Translate HR business needs into clear product requirements and high-level solution designs; ensure scalability, automation, and alignment with HR service model.
Partner with IT and vendors to ensure timely, cost-effective delivery of solutions.
Stakeholder Engagement & Change Leadership:
Act as HR's primary business counterpart to Technology for HR Products & Digital Services.
Facilitate design workshops, influence decision-making, and lead communication/adoption strategies for new solutions.
Measurement & Continuous Improvement:
Define success metrics (experience, efficiency, risk reduction) and use data-driven insights to optimize products and processes.
Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
Minimum of 8 years of related experience
Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
Experience as a Product Manager and/or Product Owner, ideally working on HR technology or other enterprise, employee-facing digital products.
Background in portfolio, program, or project management, including prioritization, roadmapping, and leading cross-functional initiatives.
Expertise in process and experience design, such as creating journey maps, process maps, service blueprints, or using design thinking methods.
Strong business analysis capabilities, with the ability to translate complex HR or business needs into clear requirements, user stories, and solution concepts.
Experience partnering closely with Technology/IT teams to shape scalable, feasible, and user centric solutions.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
$90k-118k yearly est. Auto-Apply 15d ago
Talent Development and Training Specialist
Freedom First Credit Union 3.8
Roanoke, VA jobs
Role:
The Talent Development & Training Specialist plays a vital role in shaping the employee experience and driving performance across the Credit Union. This position is responsible for onboarding new hires, delivering engaging training sessions, and traveling to retail branches to ensure consistent, high-quality instruction. With a strong focus on content creation, coaching, and program evaluation, the specialist helps foster a culture of continuous learning, professional growth, and member-focused service.
Essential Functions & Responsibilities:
25% Organize onboarding of new employees. This includes guiding them through orientation, introducing Credit Union history, systems, policies, and service expectations, and ensuring a smooth transition into their roles.
25% Conduct training sessions for employees at all levels. These sessions cover systems, software, operational procedures, and service standards, and are delivered through in-person, virtual, and blended learning formats.
25% Travel to retail branches to facilitate in-person training. During these visits, the specialist leads instruction on point-of-sale systems, software tools, and operational policies, while reinforcing a high-performing, member-focused culture.
15% Assists with the development of customized training solutions through collaboration with departments leaders and the training team and provides one on one coaching and support to employees as needed.
5% Tracks the progress of trainees through routines tests, observations, and feedback from department leaders; evaluates the effectiveness of the training programs and makes recommendations for improvements.
5% Perform other duties as assigned.
Performance Measurements:
Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act.
Meets or exceeds performance expectations as described in Essential Functions and Responsibilities.
Please refer to Annual Performance Goal document for remaining Performance Measurements.
Knowledge and Skills:
Experience Three years to five years of similar or related experience.
Education (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Strong technology skills.
Excellent communication both written and spoken.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
$53k-74k yearly est. Auto-Apply 60d+ ago
Training Specialist
Green Street Advisors 4.5
New York, NY jobs
The Enablement Specialist supports the professional development of employees across the Commercial organization by creating and managing enablement and training content to enable Commercial Team Members to achieve outsized outcomes. The individual in this role will partner with internal stakeholders and subject matter experts for the instructional design of enablement content. The Enablement Specialist will administer the learning management system (LMS) and content management system (Seismic) to ensure the availability and timeliness of all content to the Commercial team. Training topics include but are not limited to, product training, sales and systems training (including Salesforce), industry training, financial training, corporate training, client type/persona training and the Discover Green Street series.
Job Responsibilities
The Enablement Specialist will:
Support the Commercial Organization's goals by designing, developing and delivering scalable, customized, and effective content through various delivery modes (web-based, leader-led, workshops, e-learning, etc.)
Maintain a strong working knowledge of all Green Street products and customer type and user persona use cases, as well as Commercial Real Estate Industry and Financial concepts
Foster an inclusive environment conducive to learning and growth
Be responsible for administration of learning management systems and content management system (Seismic)
Be adept at project management and cross-functional collaboration
Deliver L&D initiatives that are measurable and can be tracked for effectiveness and alignment to program goals
Ensure an impactful learner experience by identifying opportunities for higher ARR using data, leader input and team member observations
Candidate Profile
Bachelor's degree in business, Finance, Real Estate, Human Resources, Psychology, Adult Learning, Organizational Learning, Instructional Design, or related field
Minimum 2+ years in instructional design, with a focus on creating engaging, scalable training content OR Minimum 2+ years of experience in facilitating in diverse settings and formats (e.g. group, public speaking, e-learning)
Minimum 2+ years' experience in sales, account manager or customer success with proven track record of success, preferred
Experience training on sales enablement tools, such as Salesforce.com, SalesLoft, and ZoomInfo
2+ years of experience in Finance or CRE related field preferred
Strong communication and analytical skills to influence stakeholders
Ability to manage multiple priorities with deadlines
Working knowledge of Microsoft office programs, particularly PowerPoint, Excel and Word
Up to 20% business related travel to other offices located in the US and Europe
Delivery of learning programs may require travel and incumbents must obtain the necessary travel documentation
L&D events may require working outside of standard business hours
Compensation, Benefits and Work Authorization
In addition to the posted base salary range, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Company Overview and EEOC/Diversity
Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit ********************
The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We're building a company culture where differences are celebrated and valued.
Green Street is an Equal Opportunity Employer
Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Pay Range USD $85,000.00 - USD $90,000.00 /Yr. Commission N/A Incentive Performance Bonus + Incentive Performance Bonus
$85k-90k yearly Auto-Apply 42d ago
Merchant Training and Oversight Specialist
American First Finance 4.1
Coppell, TX jobs
Description Merchant Training & Oversight Specialist The Merchant Training & Oversight (MTO) Specialist is responsible for delivering comprehensive training and oversight to merchants on the processes, policies, and program details of American First Finance's No Credit Needed payment solutions. This role plays a critical role in merchant success, ensuring they have the knowledge and tools to effectively utilize AFF's programs. MTO Specialists conduct training sessions remotely via phone and webinars, guiding merchants through the transaction process, best practices, and compliance requirements. The ideal candidate thrives in a fast-paced, high-volume environment, balancing multiple priorities while delivering exceptional service and education. What We Offer
Competitive Compensation + Growth Opportunities
Comprehensive Benefits Package (Medical, Dental, Vision, 401(k) Matching, PTO)
Collaborative & Fast-Paced Work Environment
Ongoing Professional Development & Training
Key Responsibilities
Conduct high-quality, remote training sessions for merchants via phone and webinars.
Serve as a subject matter expert on AFF's No Credit Needed payment solutions.
Educate merchants on best practices to enhance transaction efficiency and compliance.
Investigate and resolve merchant-related customer complaints, identifying knowledge or process gaps.
Monitor merchant advertising content to ensure compliance with AFF policies.
Collaborate with Sales, Compliance, and Customer Service teams to resolve high-priority merchant disputes.
Maintain detailed records of training sessions and merchant interactions in CRM and SharePoint.
Prioritize and manage assigned cases to meet performance SLAs and KPIs.
Identify opportunities to improve training content, processes, and merchant engagement.
Perform additional duties as assigned by leadership.
Qualifications & Experience
High School Diploma or equivalent required; College Degree preferred.
Minimum of 2 years of training, customer service, or call center experience.
Strong verbal and written communication skills, with the ability to present complex information clearly.
Proficient in Microsoft Office Suite (Excel, Outlook, Word) and CRM platforms.
Excellent time management, organization, and attention to detail.
Ability to handle multiple tasks in a fast-paced, deadline-driven environment.
Comfortable with technology and digital platforms for training and case management.
Preferred Skills
Bilingual (English & Spanish) - Highly desirable.
Experience in training, coaching, or education roles.
Knowledge of consumer finance, merchant services, or compliance-related processes.
Key Competencies for Success
Customer Focus - Builds strong relationships, anticipates merchant needs, and delivers exceptional training and support.
Nimble Learning - Quickly adapts to new systems, updates, and process improvements.
Effective Communication - Presents information clearly and confidently, adjusting for different audiences.
Collaboration - Works effectively with cross-functional teams to ensure merchant success.
Resourcefulness - Efficiently manages multiple priorities and problem-solves in a dynamic environment.
About FirstCash Holdings, Inc. FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers. With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve. Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs. With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index and the Russell 2000 Index , reflecting our strength and stability in the market. Join FirstCash and be part of a company that values integrity, customer service, and growth. --------------------------------------- Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit
************************************
for additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [email protected] or ************* Ext. 1
$48k-73k yearly est. Auto-Apply 60d+ ago
HR Recruitment Associate
Grameen America 4.0
New York, NY jobs
Recruitment Associate
Work Location: Must reside in the US and can work from any state where Grameen America operates in (New York, Northeast, Central and Southeast, California and Texas areas).
About Us
Founded by Nobel Peace Prize recipient Muhammad Yunus in 2008, Grameen America Inc. (GAI) is a nonprofit microfinance organization that empowers women who live in poverty to create better lives for themselves and their families through entrepreneurship. A nationally certified Community Development Financial Institution, Grameen America provides affordable capital, credit- and asset-building, financial education and peer support to enable program participants to boost their income, enter the mainstream financial system and create jobs in their communities. The fastest growing nonprofit microfinance organization in the U.S., Grameen America has provided over $2 billion in small business loans and served over 138,000 low-income, primarily minority women. GAI offers micro-loans, financial education, and support to help low-income entrepreneurial women begin or expand their businesses. Since inception we have served over 100,000 women through our 25 strong (and growing) branch network in the U.S. For more information, please visit grameenamerica.org.
About the Role
Grameen America is looking for a HR Recruitment Associate to join our HR team to support the Senior Manager of HR and Recruitment in all phases of the recruitment process including onboarding new hires. We are seeking someone who is highly collaborative, team player, problem solver, and values providing the best customer service to join our fast-paced, growing organization.
Essential Functions:
Prescreen applications and candidates for the interview phase.
Post and manage job postings on internal sites, as well as other recruiting platforms; administer online testing assessments.
Identify and source candidates through various recruitment methods (social and professional networking sites, educational institutions).
Participate in (virtual and in-person) interviews with Senior Manager of HR and Recruitment and hiring managers.
Own the new hire onboarding process including issuing and tracking onboarding documents for new hires.
Provide effective customer-focused support to new hires to address questions or resolve issues on completion of paperwork and onboarding process.
Execute background screening checks for select candidates.
Create new hire profile records to set-up new hires in the ADP system.
Participate in new hire onboarding training.
Maintain and update recruitment tracker on workflow process of candidates and new hires.
Performs other related duties as needed.
Required Skills/Abilities:
Highly organized and strong attention to detail.
Experience managing multiple responsibilities, prioritizing, and meeting deadlines in a fast-paced environment with competing deadlines.
Ability to problem-solve and demonstrate initiative.
Experience working independently as well as collaboratively on a team.
Strong customer service skills.
Excellent written and verbal communication skills.
Fluent in English and Spanish required.
Maintain high level of confidentiality.
Education and Experience:
Bachelor's degree in Human Resources, Business Administration, or equivalent work experiences, required.
1+ years of recruitment experience.
Previous experience in HRIS and Applicant Tracker system: ADP Workforce Now or ADP TotalSource preferred.
Proficient with Microsoft Office Suite or related software.
SHRM-CP or SHRM-SCP a plus.
We will adhere to all state and/or city COVID 19 vaccine mandate requirements.
Grameen America is an Equal Opportunity Employer (EEO). All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state or local law.
$64k-96k yearly est. Auto-Apply 60d+ ago
Team Mentor, Employer Services
Vestwell 4.1
New York, NY jobs
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
WHO ARE WE LOOKING FOR?
We are seeking an energetic and reliable professional to join our team as a Team Mentor, Employer Services. The ideal candidate will be responsible for overseeing a team of individual contributors while also providing direct, high-quality service to clients. As a Team Mentor, you will mentor and manage a small subteam, ensuring that client needs are met promptly and effectively, while maintaining high standards of performance and compliance. You will serve as a subject matter expert for your team, supporting day-to-day operations and guiding team members in their professional development.
Our mission-driven Employer Services team members are often the first point of contact for customers, so we are interested in hiring individuals with a passion to provide memorable client experiences with an ability to make quick and accurate decisions. As a Team Mentor, Employer Services, you are a dynamic individual who will work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. Those who work tirelessly through the lens of hospitality and customer service and can effectively coach others to do the same jump to the front of the line.
Employer Services Team Lead exhibits strong critical thinking and problem-solving abilities, using curiosity to drive innovative, scalable solutions for complex client challenges. They demonstrate resilience under pressure, lead others through ambiguity, and model thoughtful decision-making that elevates both the client experience and team performance.
WHAT WILL YOU BE DOING?
Day-to-day you will be expected to:
* Act as the primary point of contact for a group of 401(k) plan sponsor clients, ensuring excellent service delivery by responding to client inquiries regarding plan administration, contributions, and integrations in a timely and accurate manner.
* Collaborate with cross-functional teams to troubleshoot and resolve complex client issues.
* Manage and effectively resolve client escalations as they arise using strong critical thinking and sound judgement to ensure optimal outcomes for clients, leading to high retention.
* Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction.
* Share data-driven insights with our product teams to improve our platform and planning roadmap.
* Lead, mentor, and coach a small subteam of individual contributors, fostering a culture of teamwork, accountability, and professional growth.
* Collaborate on team performance reviews, provide constructive feedback, and help team members set and achieve personal and professional goals.
* Lead team training and development as needed, ensuring team members are up-to-date on industry trends, best practices, and product changes.
* Identify opportunities for process improvements within the Employer Services function to enhance client satisfaction and operational efficiency.
* Collaborate with cross-functional teams (e.g., Compliance, Operations, and Sales) to ensure a seamless client experience and resolve any issues that arise.
* Monitor and report on team performance, including client satisfaction, service level adherence, and overall productivity.
* Provide guidance and support in the completion of projects and tasks, ensuring high-quality service delivery and adherence to timelines.
* Monitor and reallocate resources as necessary to ensure solid coverage of all client needs and Vestwell workstreams.
* Host or moderate webinars, walking sponsors through the registration and the portal, and answering questions.
REQUIREMENTS
The Necessities:
* Fintech, Financial Services, or Retirement industry experience
* Team mentality and the ability to multitask while attending to a high volume of incoming inquiries
* Develop and maintain a strong business partnership with Plan sponsor and vendors
* Strong time management skills to ensure the timeliness of all proactive and reactive communications
* Strong critical thinking, research, and problem solving skills
* Previous people management or leadership experience
* Strong commitment to superior customer service
* Positive and proactive attitude
* Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
* Excellent attention to detail and accuracy, proficient with numbers and basic calculations
The Extras:
* Fintech or Retirement industry experience
* Series 6, 7, 63, 65, 66
* QKA, QKC
* Six sigma
* Previous experience from Payroll, Employee Benefits, and People Management
The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
This role will be based in either the New York City, Austin, King of Prussia, or Phoenix office, and will be part of Vestwell's hybrid in-office operation.
OUR BENEFITS
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan, Austin, King of Prussia, and Phoenix offices, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from *********************** any other domain not ending in Vestwell.com is not our Recruitment team.
Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.
$70k-80k yearly Auto-Apply 23d ago
Team Mentor, Employer Services
Vestwell 4.1
Austin, TX jobs
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
WHO ARE WE LOOKING FOR?
We are seeking an energetic and reliable professional to join our team as a Team Mentor, Employer Services. The ideal candidate will be responsible for overseeing a team of individual contributors while also providing direct, high-quality service to clients. As a Team Mentor, you will mentor and manage a small subteam, ensuring that client needs are met promptly and effectively, while maintaining high standards of performance and compliance. You will serve as a subject matter expert for your team, supporting day-to-day operations and guiding team members in their professional development.
Our mission-driven Employer Services team members are often the first point of contact for customers, so we are interested in hiring individuals with a passion to provide memorable client experiences with an ability to make quick and accurate decisions. As a Team Mentor, Employer Services, you are a dynamic individual who will work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. Those who work tirelessly through the lens of hospitality and customer service and can effectively coach others to do the same jump to the front of the line.
Employer Services Team Lead exhibits strong critical thinking and problem-solving abilities, using curiosity to drive innovative, scalable solutions for complex client challenges. They demonstrate resilience under pressure, lead others through ambiguity, and model thoughtful decision-making that elevates both the client experience and team performance.
WHAT WILL YOU BE DOING?
Day-to-day you will be expected to:
Act as the primary point of contact for a group of 401(k) plan sponsor clients, ensuring excellent service delivery by responding to client inquiries regarding plan administration, contributions, and integrations in a timely and accurate manner.
Collaborate with cross-functional teams to troubleshoot and resolve complex client issues.
Manage and effectively resolve client escalations as they arise using strong critical thinking and sound judgement to ensure optimal outcomes for clients, leading to high retention.
Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction.
Share data-driven insights with our product teams to improve our platform and planning roadmap.
Lead, mentor, and coach a small subteam of individual contributors, fostering a culture of teamwork, accountability, and professional growth.
Collaborate on team performance reviews, provide constructive feedback, and help team members set and achieve personal and professional goals.
Lead team training and development as needed, ensuring team members are up-to-date on industry trends, best practices, and product changes.
Identify opportunities for process improvements within the Employer Services function to enhance client satisfaction and operational efficiency.
Collaborate with cross-functional teams (e.g., Compliance, Operations, and Sales) to ensure a seamless client experience and resolve any issues that arise.
Monitor and report on team performance, including client satisfaction, service level adherence, and overall productivity.
Provide guidance and support in the completion of projects and tasks, ensuring high-quality service delivery and adherence to timelines.
Monitor and reallocate resources as necessary to ensure solid coverage of all client needs and Vestwell workstreams.
Host or moderate webinars, walking sponsors through the registration and the portal, and answering questions.
REQUIREMENTS
The Necessities:
Fintech, Financial Services, or Retirement industry experience
Team mentality and the ability to multitask while attending to a high volume of incoming inquiries
Develop and maintain a strong business partnership with Plan sponsor and vendors
Strong time management skills to ensure the timeliness of all proactive and reactive communications
Strong critical thinking, research, and problem solving skills
Previous people management or leadership experience
Strong commitment to superior customer service
Positive and proactive attitude
Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
Excellent attention to detail and accuracy, proficient with numbers and basic calculations
The Extras:
Fintech or Retirement industry experience
Series 6, 7, 63, 65, 66
QKA, QKC
Six sigma
Previous experience from Payroll, Employee Benefits, and People Management
The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
This role will be based in either the New York City, Austin, King of Prussia, or Phoenix office, and will be part of Vestwell's hybrid in-office operation.
OUR BENEFITS
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan, Austin, King of Prussia, and Phoenix offices, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well.
Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer.
We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from *********************** any other domain not ending in Vestwell.com is not our Recruitment team.
Vestwell's
Privacy Policy.
Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here:
Vestwell's California Privacy Rights Policy.
$70k-80k yearly Auto-Apply 14d ago
Team Mentor, Employer Services
Vestwell 4.1
Day, NY jobs
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
WHO ARE WE LOOKING FOR?
We are seeking an energetic and reliable professional to join our team as a Team Mentor, Employer Services. The ideal candidate will be responsible for overseeing a team of individual contributors while also providing direct, high-quality service to clients. As a Team Mentor, you will mentor and manage a small subteam, ensuring that client needs are met promptly and effectively, while maintaining high standards of performance and compliance. You will serve as a subject matter expert for your team, supporting day-to-day operations and guiding team members in their professional development.
Our mission-driven Employer Services team members are often the first point of contact for customers, so we are interested in hiring individuals with a passion to provide memorable client experiences with an ability to make quick and accurate decisions. As a Team Mentor, Employer Services, you are a dynamic individual who will work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. Those who work tirelessly through the lens of hospitality and customer service and can effectively coach others to do the same jump to the front of the line.
Employer Services Team Lead exhibits strong critical thinking and problem-solving abilities, using curiosity to drive innovative, scalable solutions for complex client challenges. They demonstrate resilience under pressure, lead others through ambiguity, and model thoughtful decision-making that elevates both the client experience and team performance.
WHAT WILL YOU BE DOING?
Day-to-day you will be expected to:
Act as the primary point of contact for a group of 401(k) plan sponsor clients, ensuring excellent service delivery by responding to client inquiries regarding plan administration, contributions, and integrations in a timely and accurate manner.
Collaborate with cross-functional teams to troubleshoot and resolve complex client issues.
Manage and effectively resolve client escalations as they arise using strong critical thinking and sound judgement to ensure optimal outcomes for clients, leading to high retention.
Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction.
Share data-driven insights with our product teams to improve our platform and planning roadmap.
Lead, mentor, and coach a small subteam of individual contributors, fostering a culture of teamwork, accountability, and professional growth.
Collaborate on team performance reviews, provide constructive feedback, and help team members set and achieve personal and professional goals.
Lead team training and development as needed, ensuring team members are up-to-date on industry trends, best practices, and product changes.
Identify opportunities for process improvements within the Employer Services function to enhance client satisfaction and operational efficiency.
Collaborate with cross-functional teams (e.g., Compliance, Operations, and Sales) to ensure a seamless client experience and resolve any issues that arise.
Monitor and report on team performance, including client satisfaction, service level adherence, and overall productivity.
Provide guidance and support in the completion of projects and tasks, ensuring high-quality service delivery and adherence to timelines.
Monitor and reallocate resources as necessary to ensure solid coverage of all client needs and Vestwell workstreams.
Host or moderate webinars, walking sponsors through the registration and the portal, and answering questions.
REQUIREMENTS
The Necessities:
Fintech, Financial Services, or Retirement industry experience
Team mentality and the ability to multitask while attending to a high volume of incoming inquiries
Develop and maintain a strong business partnership with Plan sponsor and vendors
Strong time management skills to ensure the timeliness of all proactive and reactive communications
Strong critical thinking, research, and problem solving skills
Previous people management or leadership experience
Strong commitment to superior customer service
Positive and proactive attitude
Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office
Excellent attention to detail and accuracy, proficient with numbers and basic calculations
The Extras:
Fintech or Retirement industry experience
Series 6, 7, 63, 65, 66
QKA, QKC
Six sigma
Previous experience from Payroll, Employee Benefits, and People Management
The expected base salary range for this position is $70K - $80K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
This role will be based in either the New York City, Austin, King of Prussia, or Phoenix office, and will be part of Vestwell's hybrid in-office operation.
OUR BENEFITS
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan, Austin, King of Prussia, and Phoenix offices, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well.
Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer.
We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from *********************** any other domain not ending in Vestwell.com is not our Recruitment team.
Vestwell's
Privacy Policy.
Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here:
Vestwell's California Privacy Rights Policy.
$70k-80k yearly Auto-Apply 14d ago
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