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Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: Rails is looking for a Wholesale Customer Service Representative with a proven ability to consistently deliver excellent customer service to boutique clients and find creative solutions to all customer issues. Key Responsibilities: Managing customer inquiries, primarily from RAILS' boutique clients Contacting domestic accounts for shipping approvals, order statuses, and adjustments Tracking inventory for OTS orders and allocating inventory to accounts Building and maintaining strong relationships with RAILS' wholesale accounts and account executives Consistently providing excellent customer service Troubleshooting and resolving problems in a timely manner Reviewing return and exchange requests Working cross functionally with other departments across the organization as needed to resolve client issues Additional responsibilities as required Requirements: Minimum 1 year of experience providing customer service, primarily for wholesale customers Apparel industry experience Experience with NetSuite a plus Excellent verbal and written communication skills - must be able to maintain consistent and organized communication with customers and sales staff Strong computer skills - intermediate Microsoft Office and Google experience at a minimum; must be able to work in an ERP system, and export/create/manipulate data in Excel formats Customer centric with positive attitude at all times Independent and driven for personal and professional success Ability to work successfully in both a group setting and independently Creative thinker who is organized and efficient

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Role OpenTable, part of Booking Holdings (NASDAQ: BKNG), is seeking a highly skilled and business‑minded attorney to join its Legal team as Counsel, Commercial, reporting to the Senior Director, Legal. Location and Hybrid Work Model This role is based in San Francisco, California or New York, New York, and requires a hybrid work model of two days per week in the office. Key Responsibilities Commercial Transactions Lead, draft, and negotiate a broad range of complex, high‑value commercial and strategic partnership agreements, including enterprise restaurant and platform MSAs (global and regional), brand, distribution, and technology partnership agreements, and API, data, and integration deals with global hospitality and technology partners. Drive commercial and legal strategy for key transactions, advising on structure, risk allocation, and business objectives. Develop scalable contracting frameworks and playbooks that streamline negotiations and strengthen global contracting discipline. Advise business partners on deal, pricing models, data usage, intellectual property, and compliance considerations. Strategic and Cross‑Functional Partnership Serve as a key legal partner to OpenTable's Global Partnerships, Sales, and Business Development teams on strategic commercial initiatives and integrations; collaborate with business and product leaders to design deal frameworks that enable global expansion, innovation, and strategic alliances; partner with Engineering and Product Counsel on data flows, product integrations, and technical contracting strategies; work with Marketing and Brand teams on strategic collaborations, loyalty and co‑marketing programs, and global promotional partnerships; contribute to long‑term commercial and legal strategy; co‑lead, mentor, and develop commercial attorneys; serve as a trusted legal and strategic advisor balancing risk with commercial goals; build internal templates, guidance, and training for global Sales and Partnerships teams; enhance operational efficiency through continuous improvement of contracting processes, approval flows, and deal lifecycle tracking. Qualifications Juris Doctor (JD) and active license to practice law. Minimum 6 years of combined law firm and in‑house experience, focusing on commercial, technology, and strategic partnership transactions for a global technology company. Proven ability to lead complex, multi‑jurisdictional commercial deals, including global MSAs, enterprise SaaS, and partnership agreements. Strong business acumen, strategic thinking, and the ability to influence senior stakeholders. Exceptional communication and collaboration skills, operating independently and translating legal advice into actionable business strategy. Demonstrated success managing multiple priorities in a fast‑paced, global environment. Knowledge of regulatory frameworks relevant to technology and digital platforms (e.g., privacy, competition, consumer protection) strongly preferred. Proactive, solutions‑oriented mindset with strong judgment and high integrity. Strong verbal and written communication skills, interpersonal skills, and a “can‑do” attitude. Highly motivated, resourceful, and able to balance multiple priorities under tight deadlines with adaptability and openness to new or unfamiliar legal areas. Benefits and Perks Work from (almost) anywhere for up to 20 days per year Company‑paid therapy sessions through SpringHealth Company‑paid subscription to Headspace Annual company‑wide week off a year Paid parental leave Generous paid vacation and time off for your birthday Access to thousands of on‑demand e‑learnings Travel discounts Employee Resource Groups Free lunch 2 days per week Convenient downtown SF office location close to the Montgomery MUNI and BART stations Building amenities, such as a gym, dog policy, and bike parking We offer a competitive base salary and benefits including health benefits, flexible spending account, retirement benefits, life insurance, and paid time off. The documented salary range for this United States‑based role is $150,000 - $170,000 USD, with eligibility for an annual bonus. #J-18808-Ljbffr

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Rails is seeking an Ecommerce Coordinator to add to its growing Ecommerce Team. Responsibilities: Own implementation and testing of site content - ensuring it is correctly prioritized, proofed, tested and refreshed to create an elevated, best-in-class experience and is an accurate reflection of Brand strategy Manage and implement Shopify themes including content, as well as product creation, content and page management and reporting tasks Responsible for daily site review to deliver elevated, best-in-class experience; ensure site is accurate reflection of Brand strategy Own Site navigation - make recommendations for changes that blend customer behaviors with seasonal goals and best practices for the customer journey Trouble-shoot / QA ecommerce site(s) Analysis of current ecommerce metrics and KPIs Assist with A/B testing set-up and reporting, competitive landscape reporting, and compiling results/trends in site performance Collaborate with cross functional teams on product priorities, marketing assets, product knowledge, troubleshooting and other requests Coordinate with E-comm Warehouse Team for any troubleshooting and timely shipping of orders Translate marketing initiatives into compelling on site experiences Assist with online merchandising strategies including product creation, optimization and maintenance, copywriting, edits, and photo coordination and daily merchandising with the goal of optimizing the customer experience to increase sales, improve conversion rates, and decrease return rates Analyze site and product performance to provide actionable insights Additional responsibilities as required Requirements: Bachelor's degree with 2-3 years of relevant experience in an Ecommerce or omni capacity Experience with Shopify, Matrixify, Netsuite, Klaviyo, Loop Returns, Bazaarvoice, and Nosto is preferred High proficiency in Excel Strong organizational and analytical skills with a high attention to detail Effective written and oral communication skills Collaborative by nature; ability to build and maintain strong relationships with cross-functional partners Inquisitive and interested in growing overall digital knowledge Ability to efficiently prioritize a demanding workload and adapt to changing priorities and responsibilities Customer centric with a consistent positive attitude Can maintain an onsite presence at our Los Angeles office 4 days out of the week Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As an Executive Support Administrator, you will be a vital member of our Executive Support Team, providing top-tier technical troubleshooting and resolution for all computer, hardware, and software issues for our executive staff, both local and remote. Your exceptional multitasking abilities and expert communication skills will be critical in managing and resolving all tickets and projects, all while maintaining the positive, professional, and customer-centric mindset you're known for. Your Impact Deliver "white glove" technical support across a wide range of areas, including user account setup and maintenance, system patching, antivirus, system imaging, break/fix for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software. Adhere to Standard Operating Procedure (SOP) documentation and expertly escalate issues to higher-level staff when appropriate. Efficiently manage your individual workflow and maintain a current ticket queue using our IT ticketing system. Provide comprehensive mobile support for both iOS and Android devices. Cultivate and maintain productive, professional relationships with our user base, especially our VIPs. Offer critical IT support for large company meetings, including full audio-visual operational functions and support. Participate in an on-call rotation to address escalated requests outside of standard business hours. Lead impactful projects that enhance the technical capabilities of our executives and their support staff. Qualifications Your Experience 5+ years of experience providing executive support in large companies with a Bachelor's degree in relevant fields. A strong service-oriented mentality is essential, coupled with excellent communication and interpersonal skills. Ability and willingness to learn and cross-train with other IT staff members are required. Recent hands-on technical experience with: Windows and mac OS operating systems. Microsoft Office Suite (including Office 365/Exchange) and Google Workspace (G-Suite). Microsoft Active Directory for user and group management. System imaging, VPN, and fundamental networking concepts, including 802.11x Wi-Fi. PC and Apple hardware troubleshooting. Mobile device support (iOS and Android). Demonstrated proficiency with real-time collaboration tools such as Zoom, Google Meet, Microsoft Teams, Slack, and similar chat platforms. Solid understanding of networking technologies and the OSI model. Current experience with remote access and remote-control tools (e.g., MS Remote Desktop) to effectively support remote employees. Proven experience supporting large company meetings and working with AV equipment. Familiarity with IT service management platforms like ServiceNow, and deployment/management tools such as Microsoft Deployment Toolkit, JAMF, SCCM, AirWatch, and identity management solutions like Okta. Additional Information The Team Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You'll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks. We're connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $91000 - $146500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

This role partners closely with the executive team (COO, CEO, Finance, Compliance, Clinical Operations), all hiring managers, People Operations, Payroll, and cross-functional business leaders. Frequent collaboration with legal counsel, IT (for HRIS/payroll), and external vendors (recruiting, benefits, labor law advisors) is required. Responsibilities Lead the full spectrum of People Operations for a remote/hybrid, multi-state workforce in a highly regulated, startup environment. Design and implement strategic HR initiatives supporting HHN's mission, growth, and operational goals. Own talent acquisition, onboarding, employee engagement, and retention strategies for clinical and non-clinical staff. Own payroll operations, labor cost reporting, compensation, benefits, and compliance with state/federal wage & hour law. Build, update, and enforce HR/People Ops policies and procedures; ensure HR documentation is always audit-ready. Ensure continuous compliance with all federal, state, and local employment laws-especially California, DOL, and healthcare-specific requirements. Lead employee relations, investigations, conflict resolution, and performance management. Build scalable learning, training, onboarding, and leadership development programs-sometimes from scratch. Drive HR technology adoption (ADP, HRIS, Google Suite, etc.), process automation, and analytics. Champion DEIB (diversity, equity, inclusion, belonging), culture-building, and employee wellness within a start-up culture. Support organizational design, workforce planning, and future-state operating models as HHN grows. Mentor and develop a high-performing HR/People Ops team. Foster a culture of feedback, accountability, adaptability, and innovation. Serve as a key project leader for cross-functional initiatives impacting employee experience and compliance. Skills Required Advanced proficiency in HRIS/payroll platforms (ADP, Workday, or similar), Google Suite, and Microsoft Office. Strong operational/process improvement skills; able to build new systems where needed. Experience with data analytics, labor cost tracking, and audit preparation. Demonstrated ability to manage HR projects, prioritize, and execute in a fast-paced environment. Excellent written and verbal communication; able to lead, coach, and influence at all levels. High level of discretion and judgment in handling sensitive and confidential issues. Proactive problem-solving with the ability to adapt to ambiguity, shifting priorities, and rapid growth. Strong systems orientation-familiarity with HR/People Ops tools and platforms, including ADP, WorkDay, Google Suite and similar payroll systems. Competencies Leadership: Inspires, motivates, and develops others. Provides clear vision and direction for the People Operations function, earning the trust of staff, peers, and executives. Demonstrates resilience and confidence in the face of ambiguity and rapid change. Management: Plans, organizes, and manages multiple priorities, projects, and deadlines in a fast-paced environment. Holds self and others accountable for high-quality results. Problem Solving: Anticipates and identifies problems quickly; analyzes root causes; and develops pragmatic, compliant, and sustainable solutions, even in situations with limited resources or information. Collaboration: Works cross-functionally, building effective partnerships with clinical, operations, finance, and external stakeholders. Fosters an inclusive and positive work environment, valuing diverse perspectives and teamwork. Operational Effectiveness: Streamlines, builds, and refines HR processes and programs to maximize efficiency, accuracy, and compliance. Balances strategic priorities with hands-on, tactical execution. Decision Making: Exercises sound judgment, especially when dealing with confidential or sensitive matters. Able to make timely, data-informed decisions that align with business objectives and organizational values. Interpersonal Effectiveness: Communicates clearly and empathetically, both in writing and verbally, with employees at all levels. Navigates difficult conversations with tact and integrity. Demonstrates emotional intelligence and a people-first approach. Strategic Agility: Looks beyond day-to-day tasks to anticipate future HR and organizational needs. Adjusts HR strategies and tactics to support evolving business goals, regulatory requirements, and growth opportunities. Startup/Builder Mentality: Thrives in an early-stage, fast-growth, and sometimes ambiguous environment. Resourceful, creative, and willing to “roll up sleeves” to build new systems and processes from scratch. Embraces change, continuous improvement, and a spirit of experimentation. Job Requirements Education: Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred. Experience: 8+ years of progressive HR leadership, with at least 5 years in a senior leadership role (preferably in healthcare, healthtech, or a highly regulated industry).Startup experience preferred. Proven experience leading payroll, HR compliance, and labor cost functionality. Ability to travel as needed (10-20%). Certification(s): SPHR, SHRM-SCP, or equivalent preferred.

At CALPAK, we design thoughtfully crafted travel goods that make movement easier, more joyful, and more personal. As a fast-growing, digitally native brand, our relationship with customers extends far beyond the product itself and is built on trust, responsiveness, and a genuine commitment to care at every touchpoint. We are seeking an experienced Customer Experience Manager to join our team on an interim basis to cover a maternity leave. The ideal candidate has proven experience in customer service leadership and thrives in a fast-paced, digitally driven environment. This role will report to the Executive Director of DTC and will work closely with colleagues in the digital, marketing, operations, and production departments to drive and achieve customer retention goals. The Interim Senior CX Manager will also oversee our Assistant CX Manager and lead strategic initiatives that advance CALPAK's customer experience vision. RESPONSIBILITIES: Customer Experience Leadership & Strategy Define and evolve the customer experience roadmap, ensuring all CX channels align with brand voice and business objectives. Lead strategic initiatives that drive customer retention, operational efficiency, and overall business growth. Partner with cross-functional teams (retention marketing, production, operations, retail and digital) to analyze customer feedback, identify opportunities, and influence CX-driven decisions. Advance CALPAK's DTC experience through personalized and proactive customer journeys, improved post-purchase engagement, segmentation strategies, and tailored communication. Enhance the end-to-end digital customer experience through optimized post-purchase flows, self-service tools, customer education, and more. Team & Workflow Management Oversee the Assistant CX Manager, providing leadership, coaching, and development support. Ensure smooth operations of the offshore CX team, including scheduling, onboarding, performance processes, and alignment with CX KPIs. Own CX workflows and operations across platforms and communication channels to ensure consistency and efficiency. Data, Reporting & Insights Collaborate with Assistant Manager to analyze findings from current reporting structures and insights to guide CX decision-making. Monitor key performance metrics and identify improvements to maximize efficiency and customer satisfaction. Build frameworks for capturing holistic customer insights (satisfaction, effort, sentiment) and translate findings into meaningful experience enhancements. Strengthen the feedback ecosystem and partner cross-functionally to incorporate customer learnings into product, digital, and operational roadmaps. CX Systems & Cross-Functional Execution Oversee onboarding and optimization of CX-related platforms, tools, automation, and proactive communication capabilities. Maintain alignment and communication between CX and key stakeholders to ensure goals, feedback, and initiatives are effectively shared. Enhance customer knowledge resources and self-service experiences to reduce friction and empower customers throughout their journey. Stay up to date on industry trends, tools, and best practices to support emerging CX and company-wide needs. QUALIFICATIONS: 5+ years of experience in customer service environment. Gorgias, Zendesk or similar CRM experience required. Proficiency in Shopify or ecommerce platform experience preferred. Excellent written and verbal communication skills. Experience building, leading, and developing a team. Strong analytical skills and the ability to interpret and act on data insights. A proactive problem solver with strong troubleshooting and escalation judgment. Comfortable with ambiguity and able to take initiative in leading projects. Proven success working cross-functionally with all levels of the organization. Highly collaborative, driven, and passionate about elevating customer experience. Salary range: $80,000-$100,000 annually (annualized for a 6-month contract)

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution. We are looking to hire a proactive Entry-Level Help Desk Associate to join our team! This is ideal for candidates finishing an undergraduate degree or recent undergraduates looking to gain experience. Title: Entry-Level Help Desk Associate Location: 75% remote 25% Pleasanton California Employment Type: Part-time/ Independent Contractor to start with the potential to be full time. Primary Responsibilities Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Diagnose and troubleshoot hardware, software, and network issues. Document and log all support interactions in the ticketing system. Assist in setting up and maintaining workstations, laptops, and other equipment. Stay updated on company systems, policies and procedures. Position Requirements Bachelor's degree in computer science, IT, or related field is desired but not required Strong knowledge of IT security principles and best practices Excellent verbal and written communication skills Excellent problem-solving skills and attention to detail Ability to troubleshoot common technical problems. Self-learner and ability to work in an agile and cross-functional environment Strong interpersonal skills with the ability to positively work with others. Eagerness to learn and adapt to new technologies How to Apply: *Upload updated Resume * Fill out our Screening Questionnaire Form through the link below: *********************************** PLEASE NOTE: Failure to complete the screening questionnaire will not be considered.

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. Join us now and receive a $5,000 holiday sign-on bonus when you sign your offer by January 1, 2026 ! The bonus will be paid out in installments, and we're happy to provide full details on request. About the job Internal Title: Clinical Lead Care Manager We're seeking an exceptional Clinical Lead Care Manager (CLCM) to join our team. Under the direction of the ECM Clinical Manager, the CLCM serves as the client's primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client's needs and care. The CLCM manages client cases, coordinates health care benefits, provides education and facilitates member access to care in a timely and cost-effective manner. The CLCM collaborates and communicates with the client's caregivers/family support persons, other providers, and others in the Care Team to promote wellness, recovery, independence, resilience, and member empowerment, while ensuring access to appropriate services and maximizing member benefit. This is a hybrid position that requires traveling throughout the Los Angeles County area up to 5 days per week. This is a critical role and we're looking to fill it as soon as possible. What you'll do Hybrid (in-person and remote) care management duties as described below: Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports Oversees the development of the client care plans and goal settings Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services Connect clients to other social services and supports that are needed Advocate on behalf of the client with health care professionals (e.g. PCP, etc.) Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Client Relationship Management (CRM) system Evaluate client's progress and update SMART goals Provide mental health promotion Arrange transportation (e.g., ACCESS) Complete all documentation, including outcome measures within the timeframes established by the individual care plans Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems Complete monthly reporting to ensure program compliance Attend training as assigned Your experience & qualifications Active LCSW, LMFT, LPCC, or LVN license in California required 1-2 years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations. 2 or more years preferred. Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends. Working knowledge of government and community resources related to social determinants of health Excellent oral and written communication skills Positive interpersonal skills required Clean driving record, valid driver's license, and reliable transportation Must have general computer skills and a working knowledge of Google Workspace, MS Office, and the internet Bilingual (English/Spanish) preferred Additional Information The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

Dice's customer, a technology solutions provider, is currently looking to hire a Product Marketing Specialist for a 6-month contract opportunity. This position offers a flexible hybrid work schedule and can be performed primarily remotely with occasional visits to the office in Los Angeles, CA on an as-needed basis for events and customer interfacing. Title: Product Marketing Specialist Location: Los Angeles, CA (Hybrid / Primarily Remote) Overview: The Product Marketing Specialist will be responsible for developing and executing strategies for product marketing, with a focus on transforming our data operations and operating model. This role blends a strong background in CMS, web design, blogging, and copywriting to lead the transformation of our data operations and operating model. This role is pivotal in shaping how we communicate to various niche audiences through compelling storytelling and strategic content delivery. You'll be responsible for crafting and executing product marketing strategies that blend narrative development, digital content management, and precise product positioning. Your work will center around building a centralized content hub and content marketing campaigns. Success in this role requires: Empathy for the end user and a sharp editorial instinct. Expertise in data governance or technology infrastructure, with the ability to translate complex concepts into accessible, engaging content. Hands-on experience managing digital platforms including blogs, websites, and SharePoint. Mastery of UX principles, content funnels, and CMS ecosystems, ensuring seamless user journeys and optimized engagement. Responsibilities: Develop and execute comprehensive targeted marketing strategies for internal and niche audience groups, ensuring messaging is tailored, for data operations transformation. Conduct market research and data analysis to inform marketing and product positioning; leverage insights from employee feedback, behavioral data, and anecdotal insights from relationship building to refine strategies and maximize engagement. Oversee product messaging, content creation, and marketing collateral; manage and maintain internal communication platforms, including blogs, websites, newsletters, and SharePoint, ensuring content is relevant, timely, and aligned with business objectives. Translate complex technical concepts into clear, compelling narratives for diverse internal audiences. Collaborate with cross-functional teams including product and engineering, and other marketing specialties to align product messaging with market needs. Support product launches and go-to-market strategies with a focus on driving customer adoption and growth. Leverage data analytics to track and measure the success of marketing campaigns and product performance. Qualifications: Proven ability to influence and transform human behavior through targeted messaging, storytelling, and strategic campaigns. Experience driving change and adoption of new products, tools, processes, or cultural shifts through empathetic, audience-centered marketing. Demonstrated success in using internal blogs, websites, and SharePoint as platforms to spark engagement, build community, and sustain momentum for change. Experience with Data Governance frameworks, data management. Experience in IT infrastructure, data or finance is a plus. Previous experience in SaaS-based solutions marketing or product management is a must. Strong communication, project management, and stakeholder engagement skills. Ability to manage complex product marketing initiatives, ensuring alignment with business goals and driving successful market positioning. Preferred Qualifications: A Bachelor's degree in Marketing, Communications, Psychology, Business, Computer Science, Information Technology, or a related field. About the Company: A technology solutions provider based in Chicago, IL, which is dedicated to empowering the fintech, healthcare and education industry with cutting-edge technology solutions to optimize costs and cloud infrastructure. As a leading provider of Automation Consultancy, Managed Cloud Services, and Integrations, we bring expertise and innovation to every project.

Dice's customer, a technology solutions provider, is currently looking to hire a Product Marketing & Communications Manager for a 6-month contract opportunity. This position offers a flexible hybrid work schedule and can be performed primarily remotely with occasional visits to the office in Irvine, CA on an as-needed basis for events and customer interfacing. Title: Product Marketing & Communications Manager Location: Irvine, CA (Hybrid / Primarily Remote) Overview: The Product Marketing & Communications Manager for Transformation Programs will be part of a growing team that's driving impactful change and transformation through innovative marketing and communication strategies. We are seeking a creative and highly energized Product Marketing/Marketing & Communications Manager who will be focused on driving clarity and engagement on key enterprise transformation initiatives. Qualifications: 7-10+ years in marketing and communications. Experiential marketing and proven project or product management skills in a large corporate environment a must. Must be able to get hands-on and produce content and events as well as manage a team of creatives to do the same. Background in marketing and communications, GTM strategy development, activation campaign planning and execution Excellent interpersonal and communication style, with proven active listening and critical thinking ability Outstanding learning agility, with ability to pick up new concepts in a fast-paced environment Ability to translate and apply product marketing and go-to-market know how into internal business transformation and change activation objectives Tech savvy, with some exposure with large scale digital transformation efforts preferred. Experience in the financial services industry a plus Responsibilities: Marketing & Communications Management Leverage storytelling skills to discover, identify and develop compelling narratives and content to inspire and motivate employees. Draft and edit a wide range of communication materials tailored for internal stakeholders, including articles, executive communications, and digital content. Act as editor-in-chief to source and manage content and events pipeline. Support and enhance content production and approval processes to ensure effective management and timely deployment. Experiential Marketing & Event Design, Planning & Execution: Design, plan and execute a variety of internal events ranging from town halls and symposiums to immersive learning exercises, such as hackathons, katas and dojos. Campaign and Project Management: Lead coordination efforts for internal marketing campaigns and/or delivery projects to support communication strategies. This includes managing timelines, resources, and stakeholder expectations to ensure successful execution. Build relationships with key internal stakeholders to understand pain points, change impacts and needs. Segment employees and stakeholders based on roles, functions and motivation to tailor communications and engagement strategies. Develop customer engagement and enablement GTM strategies and campaign plans. Identify and document moments that matter as part of a customer change journeys. Collaborate with cross-functional teams, to ensure consistency in messaging and alignment of communication strategies with broader organizational objectives. Monitoring and Measuring Progress: Monitor stakeholder sentiment and engagement to identify opportunities and proactively address issues related to internal change initiatives. Facilitate feedback loops and gather insights to inform marketing, communications and engagement strategies. Take a data driven approach to continuously track the progress of the transformation and make necessary adjustments based on feedback and other data. About the Company: A technology solutions provider based in Chicago, IL, which is dedicated to empowering the fintech, healthcare and education industry with cutting-edge technology solutions to optimize costs and cloud infrastructure. As a leading provider of Automation Consultancy, Managed Cloud Services, and Integrations, we bring expertise and innovation to every project. Why this Opportunity? Incumbent team members testify: “Working in this team has been a transformative experience, allowing me to grow both professionally and personally” “I love this team! Respectful environment, supportive leaders. One of the best gigs I've had in years” “What we're doing here isn't just innovative… it's also very, very fun!” This role offers a unique chance to grow your career in a dynamic environment, with potential for contract-to-hire after six months for the right candidate. Our customer values diverse perspectives and experiences. If you have a background in marketing and communications, GTM strategy development, activation campaign planning and execution, we encourage you to apply.

Hanwha Vision America, an affiliate of the Fortune Global 500 Hanwha Group, is a global leader in advanced network video surveillance and access control solutions. We deliver end-to-end security products-including access control systems, IP cameras, storage, and video management software-serving critical sectors such as retail, transportation, education, healthcare, finance, and critical infrastructure. We are seeking a Senior C++ application developer to join our team, dedicated to pioneering the next generation of building access control solutions. You will be instrumental in developing high-performance, secure, and reliable firmware across our entire product line. Key Responsibilities You will act as a key technical leader, driving the strategic design and full-lifecycle delivery of the end-to-end solution, focusing on high-quality firmware application. Architect High-Performance Systems: Design and lead the implementation of scalable, C++ applications that maximize efficiency, reliability, and speed across multi-layered systems. Secure software Development: Design, implement, and maintain the secure software foundation for our products, ensuring robust integration with SDKs, storage systems, and cloud services. Vulnerability Analysis & Mitigation: Proactively analyze firmware and system architecture for potential security vulnerabilities and design robust, scalable countermeasures, driving a security-first development mindset. End-to-End Product Engineering: Drive the development, integration, and deployment of firmware across multiple hardware platforms, ensuring high quality and performance from prototype to mass production. Testing, Automation & CI/CD: Develop and maintain comprehensive unit, integration, and performance tests. Significantly contribute to the build and production test infrastructure, owning key components of the CI/CD pipeline. Code Quality & Architectural Refactoring: Conduct rigorous code reviews, champion best practices for maintainability, and proactively lead the refactoring of existing codebase components to ensure future feature readiness and technological longevity. Required Qualifications Education: Bachelor's or Master's degree in Computer Science, Computer Engineering, or a closely related technical field. Experience: A minimum of 8+ years of progressive professional experience as a C++ application developer, or in a similar leadership role. Proficiency: Expert-level proficiency C++ is mandatory. Core Expertise & Technical Skills Category Key Technologies & Areas of Expertise Networking MQTT/HTTPS Embedded Stack Linux, Yocto, C++ Toolchains & Infra Cross-Platform Compilation (Toolchain), CMake/Make, Debuggers (GDB). Achievements & Leadership Deployment Scale: Proven track record of developing and successfully deploying firmware to mass-market devices. Automation: Direct experience building and optimizing a sophisticated firmware CI/CD pipeline for continuous integration and automated testing. Troubleshooting Mastery: Proven ability to troubleshoot and diagnose complex, intermittent issues end-to-end across hardware, firmware, and network layers.

Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. “NOTE: If selected for this position, you are required to perform ALL work onsite, based on the client's specified hybrid work schedule (currently onsite 3 days a week: Tuesday, Wednesday and Thursday).” Engineering Project Manager Culver City, CA 12 months + possible ext Job details: We are seeking a highly motivated and experienced Engineering Project Manager to join our dynamic team. Responsibilities: Technical Liaison: Serve as the primary point of contact between business, product, and engineering teams. Understand and interpret business requirements, translate them into actionable engineering tasks, and communicate technical details, options, and limitations back to product and business stakeholders in a clear and concise manner. Project Management: Independently manage complex, cross-functional engineering projects with tight deadlines, ensuring projects are delivered on time, within budget, and to the required quality standards. Communication & Collaboration: Facilitate effective communication and collaboration between cross-functional teams, including product management, engineering, QA, and operations. Risk Management: Identify, assess, and mitigate potential risks and issues that could impact project timelines or deliverables. Resource Management: Work with technical leads to ensure appropriate resource allocation for projects. Documentation: Maintain accurate and up-to-date project documentation, including project plans, status reports, and meeting minutes. Stakeholder Management: Effectively manage stakeholder expectations and communicate project status updates on a regular basis. Time Zone Management: Effectively manage and coordinate with engineering teams located in different time zones, ensuring efficient workflow and communication. Decision Making: Help the teams make informed decisions based on technical understanding, business priorities, and project requirements. SDLC Process Improvement: Help define, implement, and continuously improve our SDLC processes, ensuring efficiency, transparency, and Collaboration.

A global enterprise is embarking on a multi-year international S/4HANA implementation and is building a dedicated internal team to drive its cloud transformation. We are hiring a SAP BTP Solution Architect to take a strategic and hands-on leadership role across the full programme. This is a long-term permanent position for someone who wants to influence architecture, establish standards, and shape how BTP is adopted across an entire organisation, not just one project. You must be able to be in the office in Corona, CA for 3 days per week. Relocation assistance is provided if you are open to it. The Role You will lead the design and delivery of scalable, secure, and high-performance solutions on the SAP Business Technology Platform, working across Integration Suite, Extension Suite, CAP, UI5/Fiori, HANA Cloud, automation, and analytics. Alongside hands-on technical leadership, you will establish and run the organisation's BTP Centre of Excellence, defining governance, best practices, and development standards for teams across multiple regions. Expect deep involvement in solution design, PoCs, cross-functional collaboration, and guiding both technical and business stakeholders through the cloud transformation journey. Key Responsibilities Architect end-to-end SAP BTP solutions supporting a global S/4HANA rollout. Lead the BTP roadmap, standards, and adoption strategy. Establish and manage a BTP CoE, including governance, best practices, and reusable assets. Provide hands-on expertise across CAP, UI5/Fiori, OData, HANA Cloud, and Integration Suite. Conduct technical assessments, design reviews, and proof-of-concepts. Partner with business, SAP functional teams, and senior leadership to align architecture with business goals. Ensure compliance, performance, and cost optimisation across all BTP services. What You Bring 15+ years in SAP architecture, including significant BTP experience. Strong capabilities in CAP, UI5/Fiori, OData services, and HANA Cloud. Solid understanding of Integration Suite, API Management, and event-driven architectures. Experience building governance frameworks and leading internal capability. Ability to balance strategic architectural thinking with hands-on development when needed. Strong communication and stakeholder management skills. Why This Role? Multi-year global S/4 programme with large scope and impact. True architectural ownership - not a narrow project role. Build and lead the BTP capability from the ground up. Permanent position offering stability, influence, and long-term progression. Work with modern SAP technologies including AI Core, automation services, and cloud-native development.

Ready to lead transformational education projects that shape the future of learning environments? Pave Talent is hiring on behalf of our client-a top-tier, 100% employee-owned general contractor with 135+ years of building excellence. This is your opportunity to join a company that consistently ranks among ENR's Top 20 Contractors and specializes in high-stakes, complex construction. About Our Client Our client is an established, large-scale general contractor operating across multiple regions, known for their collaborative, people-first, and innovation-driven culture. With expertise in education, healthcare, data centers, and luxury high-rises, they build leaders-not just buildings. This is a company where people retire, not resign. Your Impact as Senior Project Manager - Education You'll serve as the strategic business leader for education construction projects ranging from $20M to $50M+, managing everything from preconstruction planning through final closeout. Your expertise in DSA (Division of State Architect) compliance and K-12/university construction will directly impact California's educational infrastructure while mentoring the next generation of construction leaders. What You'll Do: Manage complete project lifecycle for education construction projects ($20M-$50M+ budgets), ensuring on-time, on-budget delivery while maintaining exceptional quality standards Lead preconstruction services including estimating, value engineering, and GMP/Lump Sum contract establishment to set projects up for success before ground is broken Navigate DSA compliance requirements and coordinate with California's Division of the State Architect to ensure all school safety regulations are met throughout construction Negotiate and execute cost-effective subcontract agreements across all trades, managing buyout processes that maximize value while maintaining quality and schedule Direct change order management and contract administration, protecting project margins while maintaining strong client relationships with school boards and district leadership Collaborate daily with superintendents to implement comprehensive safety plans achieving "Target Zero" accidents on active school sites Mentor and develop project engineers and assistant project managers, building the leadership pipeline for future growth Utilize Procore and Bluebeam daily for project controls, documentation, and real-time collaboration with stakeholders Required Qualifications: Bachelor's degree in Construction Management, Civil Engineering, or Architecture (or equivalent 12+ years field experience) 8-10+ years of commercial construction project management experience at a supervisory level with proven success managing complex projects Demonstrated DSA (Division of State Architect) expertise with multiple K-12 or university projects in California Proficiency with Procore project management software and Bluebeam for plan review and collaboration Strong knowledge of GMP (Guaranteed Maximum Price) and Lump Sum contract structures, including preconstruction estimating and cost control systems Excellent negotiation, communication, and relationship-building skills with owners, architects, and subcontractors Preferred Qualifications: Experience with Turner, Hensel Phelps, DPR, or similar top-tier general contractors LEED AP or other sustainability certifications relevant to education construction Track record of mentoring and developing high-performing project teams Experience managing multiple concurrent projects or particularly complex education facilities Compensation & Benefits: $117,500 - $195,800 base salary (commensurate with experience), plus performance bonus structure. Comprehensive benefits from Day 1 including medical, dental, vision, 401(k) with company matching, and Employee Stock Ownership Program (ESOP)-you'll literally own a piece of the company. Additional perks include paid vacation and sick leave, educational assistance, Care.com and ClassPass memberships, financial wellness coaching, and extensive voluntary benefit options. Why This Opportunity Stands Out: This isn't just employee ownership-it's a career-defining move to a prestigious contractor known for 135+ years of stability and excellence. You'll work on meaningful projects that directly impact students and educators while being surrounded by a team that values every member's contributions. With relocation assistance available and clear paths to senior leadership, this role offers both immediate impact and long-term career growth. Culture That Matters: Join a close-knit project management team that believes in building people, not just buildings. Our client's high retention rate speaks volumes-they invest in professional development, celebrate innovation, and create an environment where project managers have the autonomy to lead while backed by world-class resources. Next Steps: Ready to make your mark on California's education infrastructure? Apply via LinkedIn and a Pave Talent recruiter will contact qualified candidates within 48 hours. This is a confidential search-your application is fully private. Don't wait-transform your career today! Hiring Reimagined | Pave Talent

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions. Your Impact Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging. Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware. Manage your individual workflow and ticket queue effectively using our IT ticketing system. Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary. Support mobile users on both iOS and Android platforms. Develop and maintain productive, professional relationships with all users, including executive staff. Participate in an on-call rotation for after-hours and weekend support as needed. Qualifications Your Experience A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills. 4 years technical experience with Windows 11, mac OS, Google Suite, and Microsoft Active Directory. Experience with system imaging, VPN, basic networking, and network connectivity, including `802.11x. Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android). Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce. Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch management. Additional Information The Team The Employee Success Team is responsible for building and supporting technology that creates positive experiences for our employees. Our priority is to ensure all our offerings are user-friendly and easy to understand. We thrive in a high-performance environment, driven by individuals who are determined to find solutions. Our team is committed to achieving new levels of technical excellence, and we are intrinsically motivated to deliver our best work to date. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $74000 - $120000/YR/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

The IT Helpdesk Support position provides frontline technical assistance to students, faculty, and staff, ensuring reliable access to campus technology and smooth daily operations. This role requires exceptional customer service, strong technical troubleshooting skills, and the ability to work in a fast-paced academic environment. Key Responsibilities: · Provide in-person, phone, and email technical support for Windows, mac OS, and mobile devices with a focus on high-quality customer service. · Troubleshoot network and Wi-Fi issues, printer connectivity, classroom technology, audiovisual equipment, and other campus systems to minimize instructional disruptions. · Manage and maintain the IT Helpdesk ticketing system, including triaging, tracking, and resolving support requests in a timely manner. · Maintain inventory of IT hardware and peripherals; coordinate imaging, configuration, distribution, and replacement of devices for employees and computer labs. · Support campus VoIP phone systems, including device setup, number assignments, call routing, voicemail configuration, and troubleshooting. · Assist with cybersecurity operations, including endpoint protection (SentinelOne or similar) and enforcement of user security best practices. · Provide support for Zoom-equipped classrooms and hybrid learning environments; train faculty and staff and troubleshoot live instructional sessions. · Build, update, and deploy standardized computer images to ensure consistent software configurations and security compliance. Requirements: · Demonstrated experience supporting Windows and mac OS operating systems. · Proficiency in troubleshooting: o Wi-Fi and network connectivity issues o Printer and peripheral connection problems o Hardware, software, and operating system issues · Hands-on experience with: o Active Directory (user and group management) o Google Workspace, Microsoft 365, and Zoom administration o Computer imaging and deployment tools o Endpoint security systems (SentinelOne or similar) o IT Helpdesk ticketing systems and workflow processes · Excellent communication, customer service, and interpersonal skills. · Strong problem-solving ability, attention to detail, and sense of urgency. · Ability to multitask and work independently in a fast-paced setting. · Collaborative mindset with a willingness to learn new systems quickly. Additional Details: · Flexible working hours required. · Some weekend availability is needed during the start of each semester and for major events such as Commencement, OAKtoberfest, and Orientation. Qualifications · Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent professional experience. · 1-3 years of experience in an IT Helpdesk or technical support role. · Experience in a higher-education IT environment is preferred but not required.

Loom Talent are delighted to be working exclusively on the recruitment of a Production Project Manager - Luxury Homewear, for a business based in the Inglewood area of Los Angeles. Our client are a supplier of luxury goods that are produced around the world through premium vendors. This role will focus on their customisable, bespoke range. As Production Project Manager - Luxury Homewear, you will be responsible for the full life cycle of the products. The role will work directly with the sales team to support all client requests, from development of construction, pricing, communication with the vendors, timely and accurate execution, and quality control. Responsibilities will cover: Client & Sales Partnership: Serve as the main Production contact from concept through delivery and meet regularly with Sales to align on status, risks, and client expectations. Provide clear timelines, updates, and early risk flags with actionable solutions. Design & Product Development Alignment: Work closely with Design/PD to ensure artwork, construction details, and color references are complete. Manage the full workflow for revisions, approvals, and vendor-ready submissions with accurate documentation. Vendor & Production Management: Communicate with international vendors on development needs, sample reviews, timelines, and technical issues. Track progress, drive alignment on vendor feedback, and oversee shipping timelines, including rush or high-visibility projects. Process Management & Organization: Maintain organized documentation and ensure all details are accurately reflected across systems. Identify workflow gaps and recommend improvements to scale and strengthen the program. Problem Solving & Troubleshooting: Proactively analyze challenges, propose practical alternatives, and guide orders through ambiguity. To be successful in your application you should meet the following key requirements: 5-7 years in product development or production of customisable goods (furniture, textiles, home décor fashion/apparel considered). Experience working with overseas factories and managing complex development timelines. Strong understanding of technical specs, artwork interpretation, and color communication. Highly organized with a strong attention to detail. High sense of ownership, accountability, and follow-through. Excellent multitasker across multiple projects and communication channels. Exceptional communicator-able to translate clearly between sales, design, and production teams. As Production Project Manager - Luxury Homewear, you will receive a competitive salary and benefits package. As part of a global luxury business the role will have a small amount of travel involved.

Who are we? Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It's no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work. This intelligence powers our entire product suite. Digital Adoption helps users get productive faster. Product Analytics uncovers friction and closes adoption gaps. Mirror allows employees to train in safe, simulated environments. These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance. Our upcoming AI-first products are already creating a buzz in the market. Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. Whatfix Mirror 2.0 is the world's only System plus Role simulation with a complete assessment to lead the Gen AI simulation category. Together, these products reflect Whatfix's commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. Whatfix is bridging the gap between rapid technological change and human enablement-ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. At Whatfix, we're not just making software easier-we're making AI work for people. The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries. Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions. Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners. Whatfix's leadership is consistently recognized across top industry analysts and business rankings: Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group. With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. Named a Gartner Customers' Choice for DAP for the second year in a row (2024 and 2025)-the only vendor in the market to earn this distinction consecutively. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8% Stevie Award winner in the category (Bronze): Customer Service Department of the Year - Computer Software - 100 or More Employees. Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category. RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year” These recognitions are matched by business performance: Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list. Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023 Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal Title: Senior Software Engineer - Reliability & Kubernetes (E5) Location: San Jose, CA (Onsite), About the Role: We are looking for an experienced Software Engineer (E5) who is passionate about building systems that are resilient, observable, and designed for scale from day one. This role sits within our Reliability Engineering charter and focuses on strengthening the core platform that powers all Whatfix products - including our next-generation AI offerings. You will design and implement reliability frameworks, evolve our Kubernetes-based infrastructure, and create automation that allows engineering teams to operate their services with confidence. This is a senior individual contributor role where you will directly influence system architecture, lead reliability initiatives across teams, and mature the technical foundations required to support our enterprise and federal customers. Candidates must be authorized to work in the United States on a full-time basis without employer sponsorship, either now or in the future. What You'll Own Architect and deliver platform components that improve reliability, fault tolerance, and system performance Build reusable tooling and automation to reduce manual operations and scale reliability practices across engineering Lead the design and rollout of observability and monitoring frameworks that give teams deep visibility into their services Serve as a technical escalation point for critical incidents and drive long-term remediation through blameless RCAs Strengthen our Kubernetes platform with better automation, deployment workflows, and resource efficiency Partner with engineering, platform, and product teams to define SLIs/SLOs and embed them into how we operate services Support on-prem and regulated environment deployments by ensuring high availability and compliance requirements are met What You'll Bring Strong hands-on programming experience in Java (plus Python or Go is a bonus) Expertise running and scaling Kubernetes workloads in production environments Experience with GitOps practices and tooling (ArgoCD, Helm) Strong grounding in CI/CD, infrastructure as code, and automated deployment pipelines Background in observability (metrics, logs, traces) and designing systems that are measurable and diagnosable Proven experience driving post-incident reviews and converting findings into permanent engineering improvements Ability to break down complex distributed systems problems into practical, high-impact solutions Nice-to-Have Experience Log aggregation tools or stacks (e.g., ELK) Chaos engineering or resilience testing approaches Building internal developer platforms or reliability frameworks Exposure to large-scale or regulated enterprise environments Who Thrives in This Role Engineers who enjoy working across systems, infrastructure, and platform layers ICs who like solving ambiguous problems and setting high technical standards People who think in automation, self-healing patterns, and long-term system health Engineers who want their work to directly influence the reliability posture of company-wide products Soft Skills That Matter Strong ownership and problem-solving mindset Ability to collaborate across multiple engineering groups Clear communication, especially during high-pressure incident scenarios Mentoring and uplifting other engineers through reviews, patterns, and best practices Perks / Benefits Uncapped incentives Equity plan Mac shop, work with the newest technologies Unlimited PTO policy Paid maternity/paternity leave Monthly cell phone stipend Paid UberEats lunches-daily Medical, Dental, and Vision coverage (Whatfix pays 80% of the premium for individuals and their families; for the HSA, Whatfix contributes $1,000 for individuals and $2,000 for a family) Team and company outings Learning and Development benefits At Whatfix, we value collaboration, innovation, and human connection. We believe that working together in the office five days a week fosters open communication, strengthens our community, and drives innovation, helping us achieve our goals more effectively. To facilitate global collaboration, our US teams start and end early, while our India teams start and end late. US teams do not have any evening meetings. Relocation and Sponsorship offered. We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it. Whatfix is an Equal Opportunity Employer and an E-Verify participant. All activities must comply with our Equal Opportunity Laws, ADA, and other regulations, as appropriate. We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status. Compensation will be determined by factors such as level, job-related knowledge, skills, and experience. Due to our company's global nature and our hiring committee's span of different time zones, the interviews for this role will be recorded for those not in attendance to review.

The "Director, GDS Technical Services Operations" is part of a group of gTLD technical experts in ICANN org. They lead a group of engineers that operate technical systems related to gTLD registries and registrars, provide technical input and expertise to other departments in ICANN org. The "Director, GDS Technical Services Operations" is someone with multiple years of experience in the technical side of a registry and/or registrar of domain names and has experience as people manager. Key Responsibilities & Duties: * Manage a team of operations engineers. * Oversee the operation of multiple systems and services by the team, including interactions with internal areas, contractors, and Internet community volunteers for the operation of such systems and services. * Provide systems engineering and technical expertise to address operational issues impacting gTLD (generic Top-Level Domain) registries and registrars. * Operate the Registry Service Provider Evaluation Program part of the next round of new gTLDs. * Operate other systems and services that facilitate the interaction between the Registries, Registrars, Data Escrow Agents, Trademark Clearing House (TMCH), etc. * Provide technical advice for the gTLD registry accreditation/application process, the evaluation and consideration of new services through the Registry Services Evaluation Process (RSEP), review of registry transition processes, and other services. * Oversee the production of detailed documents to report test results, document processes, charter projects, report progress of projects, etc. * Implement and improve processes to streamline operational activities. * Provide level 1 and/or level 2 support to the Contractual Compliance team to facilitate gTLD Registry compliance with the technical aspects of agreements and ICANN policy, to the Policy team for implementation of new gTLD registry policies, and to other ICANN teams to resolve issues impacting gTLD Registries and Registrars. * Prepare detailed technical documentation, reports, presentations, and speeches for both internal and external audiences. * Mitigate and resolve questions or issues raised by Internet registries, registrars, and community members. * Serve as a technical expert on Internet system registry and registration services, Domain Name System (DNS) issues, and Internationalized Domain Names (IDNs). * Attend and participate in regional and international Internet technical forums and community meetings. * Participate in 24x7 on-call weekly shifts. If an emergency impacts the availability of gTLDs' critical services during the scheduled shift, the participant is expected to be reachable via mobile phone to provide troubleshooting and escalation activities. * Other duties as assigned or requested. Required Knowledge, Skills, and Abilities (KSAs): (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) * Experience managing technical teams. * Experience managing operation of technical systems and services. * Experience developing and implementing operational procedures. * Experience in system development ideally as product manager. * Broad knowledge and experience in system development methodologies and processes. * Broad knowledge and experience in Domain Name System (DNS), DNS Security Extensions (DNSSEC), Extensible Provisioning Protocol (EPP), WHOIS, Registration Data Access Protocol (RDAP), and Data Escrow standards. * Experience in Software development. Agile development knowledge desired. * Demonstrated ability in at least one high-level programming language (e.g., Perl, Python, Java). * Experience as power user of Unix systems. * Very good English-writing skills particularly regarding technical documents. * Experience using XML and JSON. * Network routing (BGP) knowledge desired. Education and Experience Requirements: * Bachelor's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus minimum 12 years of progressive, post-baccalaureate experience in the job, or in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar. * Alternatively, will accept a master's or equivalent degree in Computer Science, Systems Engineering, Information Systems, or related field, plus 8 years of experience in the job, or in a technical capacity with a Top-Level Domain (TLD) registry or domain name registrar. * Ideally, experience with Internationalized Domain Names for Applications (IDNA). * Minimum 8 years of progressive work experience in technical capacity with a Top-Level Domain (TLD) registry or domain name registrar. * Must include at least 5 years of management experience. * ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English. Working Conditions & Physical Requirements: * Work is performed in a normal office environment with limited privacy and some exposure to background noise. * Work Location is Flexible. * Willingness and ability to travel domestically and internationally 5% of the time.