What does an Internet Sales Consultant do?
Internet sales consultants are skilled professionals who are responsible for conducting sales activities over the internet to achieve the sales objectives of a company. These consultants must identify and contact potential customers to create business opportunities and schedule appointments with them to make product presentations. They are required to maintain updated with product information so that they can respond to customer queries promptly and professionally. Internet sales consultants must also stay aware of the current trends in online marketing as well as their competitors.
Internet sales consultant responsibilities
Here are examples of responsibilities from real internet sales consultant resumes:
- Work with AutoBase, DealerSocket, and ADP programs to manage internet inquiries as well as delegated them to the salesmen.
- Enhance dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Assist customers utilizing excellent customer service in purchasing new/use vehicles in a fast pace, high demand dealership.
- Maintain customer follow-ups and develop service customer relationships utilizing the CRM software.
- Involve in sales and marketing; consistent top sales producer with high CSI.
- Receive certification in all manufacture Nissan vehicles.
- Maintain excellent customer relations, exceed manufacturer CSI standards.
- Receive Nissan vehicle certification for knowledge of vehicle information and its workings.
- Utilize CRM to accurately and effectively track activity, and update lead, opportunity information and account information.
- Enhance dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Input vehicles into Reynolds & Reynolds and ADP, as well as post them to accounting.
- Train new team members on selling vehicles in accordance with BMW regulations.
- Educate customers on available finance options, cost to own and customer programs offer by the Mercedes-Benz brand.
- Post in Facebook to Facebook 19-20 groups daily.
- Added/Update all used inventory on all social media websites (autotrader; craigslist; etc . )
Internet sales consultant skills and personality traits
We calculated that 18% of Internet Sales Consultants are proficient in Customer Satisfaction, Customer Service, and Phone Calls. They’re also known for soft skills such as Analytical skills, Communication skills, and Leadership skills.
We break down the percentage of Internet Sales Consultants that have these skills listed on their resume here:
- Customer Satisfaction, 18%
Coordinated operations with purchasing and shipping departments to ensure customer satisfaction from sale through delivery.
- Customer Service, 15%
Demonstrated excellent customer service by providing accurate price quotes, and information on vehicles, availability and incentives.
- Phone Calls, 7%
Initiated the sales process through email and phone calls, relaying product knowledge, answering questions to result in confirmed appointments.
- Internet Leads, 7%
Develop from inception to completion targeted email marketing campaigns based on current promotions and new community information to specific internet leads.
- Sales Consultants, 6%
Managed a team of 5 sales consultants to help close deals, track and manage reports along with other duties.
- Sales Process, 4%
Negotiated close of sale throughout sales process in cooperation with creative, operations, marketing, and finance staff.
Most internet sales consultants use their skills in "customer satisfaction," "customer service," and "phone calls" to do their jobs. You can find more detail on essential internet sales consultant responsibilities here:
Analytical skills. One of the key soft skills for an internet sales consultant to have is analytical skills. You can see how this relates to what internet sales consultants do because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Additionally, an internet sales consultant resume shows how internet sales consultants use analytical skills: "utilized various computer programs to maintain customer database and prospect logs, which included personal customer information. "
Communication skills. Another soft skill that's essential for fulfilling internet sales consultant duties is communication skills. The role rewards competence in this skill because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." According to an internet sales consultant resume, here's how internet sales consultants can utilize communication skills in their job responsibilities: "enter all prospect communications, notes, records, and customer appointment data into the crm. "
Leadership skills. Another skill that relates to the job responsibilities of internet sales consultants is leadership skills. This skill is critical to many everyday internet sales consultant duties, as "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." This example from a resume shows how this skill is used: "displayed excellent customer service, leadership, and multitasking abilities. "
Customer-service skills. internet sales consultant responsibilities often require "customer-service skills." The duties that rely on this skill are shown by the fact that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." This resume example shows what internet sales consultants do with customer-service skills on a typical day: "worked in the internet department interacting with customers on the phone and the internet about vehicle sales. "
The three companies that hire the most internet sales consultants are:
- Bentley Systems78 internet sales consultants jobs
- Bert Ogden RGV10 internet sales consultants jobs
- Faulkner Group Inc4 internet sales consultants jobs
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Compare different internet sales consultants
Internet sales consultant vs. Sales internship
Sales internship is a program that requires work in the business and sales development. Sales interns work as assistants to managers and senior staff. Their duties and responsibilities are administrative. They do research, send emails, update records, and make calls. It is their job to maintain good client relationships. They observe the process and other details related to sales. Also, they help in identifying and tracking sales leads, evaluating success, and generating sales reports.
These skill sets are where the common ground ends though. The responsibilities of an internet sales consultant are more likely to require skills like "pre sales," "phone calls," "internet leads," and "sales consultants." On the other hand, a job as a sales internship requires skills like "sales intern," "powerpoint," "work ethic," and "salesforce." As you can see, what employees do in each career varies considerably.
Sales interns tend to reach similar levels of education than internet sales consultants. In fact, sales interns are 1.4% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Internet sales consultant vs. Sales person
A salesperson is in charge of ensuring that the products, goods, or services of the company get sold to customers. They are trained to market the products well, understand what the customer needs, and find the product that best fits the customer's needs. As such, the salesperson should be familiar with all of the company's products and should be able to explain the features of each. They should know how to approach customers and to close out sales. Salespersons are expected to have good communication, interpersonal, and persuasion skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that internet sales consultant responsibilities requires skills like "pre sales," "internet leads," "sales consultants," and "internet sales." But a sales person might use other skills in their typical duties, such as, "basic math," "pos," "cleanliness," and "math."
In general, sales people achieve similar levels of education than internet sales consultants. They're 0.0% more likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Internet sales consultant vs. Sales clerk
A sales clerk is responsible for assisting customers in purchasing products, responding to customer inquiries, and providing product recommendations. Sales clerks require excellent customer service and communication skills to offer the best services to the customers and maintain good customer feedback for the business. They also check inventories, request supplies as needed, and organize product displays on the appropriate shelves. A sales clerk must have strong verbal communication skills to manage customer concerns and excellent time-management skills to perform tasks within the fast-paced work environment.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an internet sales consultant is likely to be skilled in "customer satisfaction," "pre sales," "phone calls," and "internet leads," while a typical sales clerk is skilled in "stock shelves," "retail sales," "pos," and "sales transactions."
Sales clerks typically earn similar educational levels compared to internet sales consultants. Specifically, they're 1.5% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Internet sales consultant vs. Inside sales associate
An inside sales associate is responsible for selling the company's goods and services through remote communication. Inside sales associates make calls to potential customers, demonstrate the products' features, take orders, process payments, and inform the customers of the delivery details. They strategize the most effective sales pitches to attract the customers on purchasing more services that would generate revenues and increase the company's profitability and brand image. An inside sales associate also supports the marketing team in developing marketing campaigns and promotional offers depending on customer demands and requests.
Types of internet sales consultant
Updated January 8, 2025
