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Internet sales director skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Roland Rust Ph.D.
Below we've compiled a list of the most critical internet sales director skills. We ranked the top skills for internet sales directors based on the percentage of resumes they appeared on. For example, 56.6% of internet sales director resumes contained customer satisfaction as a skill. Continue reading to find out what skills an internet sales director needs to be successful in the workplace.

15 internet sales director skills for your resume and career

1. Customer Satisfaction

Here's how internet sales directors use customer satisfaction:
  • Maintain a sold customer follow-up system that encourages repeat and referral business to contribute to customer satisfaction.
  • Handled customer complaints, insured departments Customer Satisfaction Index met or exceeded corporate set objectives.

2. Executive Management

Here's how internet sales directors use executive management:
  • Collaborated with executive management to identify and penetrate new business development opportunities.
  • Worked with COO and Executive Management on strategic operations decisions.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internet sales directors use crm:
  • Collaborated with CRM and ILM providers, OEM Consultants and Third Party Online providers to maximize leads and close rates.
  • Redefined Company marketing, client acquisition, sales and CRM processes while refining and improving systems and procedures.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how internet sales directors use phone calls:
  • Set appointments for sales, follow-up on appointments and sold costumers, assign internet leads and phone calls.
  • Interacted with customers via inbound and outbound telephone calls, emails, as well as during appointments.

5. Email Templates

Here's how internet sales directors use email templates:
  • Developed effective email templates and 90-day prospect follow-up process.
  • Collaborate with General Sales Manager in creating email templates, phone scripts and structuring the sales follow-up process for entire sales.

6. Digital Marketing

Here's how internet sales directors use digital marketing:
  • Functioned as the appointed process engineer behind a significant digital marketing initiative for the dealership's digital presence.
  • Provided continuous education with entire sales team on newest trends within digital marketing arena.

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7. Internet Leads

Here's how internet sales directors use internet leads:
  • Increased Internet close ratios from 2% of e-leads to over 12% of e-leads while dramatically increasing overall Internet leads.
  • Received 800+ internet leads within 45 day period Listened to Sales phone-ups to ensure they were being handled properly *more to come

8. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how internet sales directors use bdc:
  • Hired and trained staff for the BDC and Internet Sales Departments.
  • Developed BDC department and hired 8 employees to manage department.

9. SEO

Here's how internet sales directors use seo:
  • Managed all website design, SEO, marketing, etc.
  • Verify vehicle options of online descriptions for better SEO relevancy.

10. Vehicle Sales

Here's how internet sales directors use vehicle sales:
  • Expanded Internet Sales from less that 5% of total vehicle sales to over 60% of vehicle sales.
  • Developed a successful strategy to increase profit margins on all vehicle sales by 29%.

11. Online Sales

Here's how internet sales directors use online sales:
  • Answered Internet sales inquiries and negotiated online sales with potential buyers.
  • Reached over $150,000 monthly average increase in online sales.

12. Sales Process

Here's how internet sales directors use sales process:
  • Developed unique processes for marketing inventory and sales process Completed Internet Sales/Marketing Management Training.
  • Headed the internet department, working closely with lead generating companies, following up with all leads throughout the sales process.

13. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how internet sales directors use csi:
  • Worked on CSI to get better results after sales and generate additional sales through parts and service.
  • Earned highest CSI average of 98.7 and sales of more than 1600+ units to date

14. Sales People

Here's how internet sales directors use sales people:
  • Worked daily with Sales People, Sales Manager and Dealer Principle to maintain a successful Internet process.
  • Conducted one on ones daily with 6 sales people working towards personal goals.

15. Sales Associates

Here's how internet sales directors use sales associates:
  • Handpicked and hired all internet sales representatives and developed a comprehensive training program for new sales associates.
  • Lead, Supervise and Mentor sales associates, overseeing sales and financing of new and used vehicles at dealership.
top-skills

What skills help Internet Sales Directors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internet sales director resumes?

Roland Rust Ph.D.

Distinguished University Professor, David Bruce Smith Chair in Marketing, Executive Director, Center for Excellence in Service, Ph.D., Business Administration, University of North Carolina at Chapel Hill Marketing, University of Maryland

One might think that a stellar sales record would be most important, but that would be most relevant only if the individual has prior sales manager experience. If promoting a salesperson to sales manager, the thing that may be missing is administrative and managerial skills. In addition, we are in a technological revolution, driven by AI, which means that prior knowledge and experience with AI-related analysis would also definitely stand out (although probably hard to find).
Do you want to know more?
Read more about what experts have to say about internet sales director

List of internet sales director skills to add to your resume

Internet sales director skills

The most important skills for an internet sales director resume and required skills for an internet sales director to have include:

  • Customer Satisfaction
  • Executive Management
  • CRM
  • Phone Calls
  • Email Templates
  • Digital Marketing
  • Internet Leads
  • BDC
  • SEO
  • Vehicle Sales
  • Online Sales
  • Sales Process
  • CSI
  • Sales People
  • Sales Associates
  • Nissan
  • Business Development
  • Dealer Trades
  • Car Deals
  • Customer Retention
  • Hyundai
  • SEM
  • Sales Volume
  • Lead Management
  • Search Engine
  • ROI
  • Facebook
  • Toyota
  • Gross Profit
  • Sales Training
  • Twitter
  • Product Knowledge
  • Dealership Website
  • Party Vendors
  • Customer Complaints
  • Website Design
  • HTML
  • Sales Consultants
  • Honda
  • BMW
  • Sales Strategies
  • Chevrolet
  • Email Campaigns
  • YouTube
  • Inventory Management
  • JavaScript
  • Sales Objectives
  • Chrysler
  • PHP
  • Customer Inquiries

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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