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Internet sales manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical internet sales manager skills. We ranked the top skills for internet sales managers based on the percentage of resumes they appeared on. For example, 25.9% of internet sales manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills an internet sales manager needs to be successful in the workplace.

15 internet sales manager skills for your resume and career

1. Customer Satisfaction

Here's how internet sales managers use customer satisfaction:

Focused on customer needs in every department of the dealership and proactively looked for improvement in both customer satisfaction and retention.
Cultivated strong customer relationships while incrementally increasing sales; maintaining Customer Satisfaction Index ratings of 96% over a five-year period.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet sales managers use customer service:

Demonstrated superior level of customer service and rapport building with potential customers leading to high-grossing auto sales.
Develop and enhance customer relationships by establishing, promoting, maintaining excellent customer service in sales operations.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internet sales managers use crm:

Administered CRM to ensure information capture, completion of assigned tasks and future follow-up including maturity customers.
Maintained online inventory and verified visual and product description accuracy using CRM and DealerTrack.

4. Vehicle Inventory

Here's how internet sales managers use vehicle inventory:

Researched and priced used vehicle inventory positioning our vehicles to ensure high visibility and competitive costing while maintaining profitability.
Designed advertising featuring vehicle inventory; created promotional marketing strategies to stimulate sales growth.

5. Internet Leads

Here's how internet sales managers use internet leads:

Utilized Business Development Techniques to incorporate Internet leads and database programs to build increment business.
Managed Internet Department, achieving sales from internet leads and incoming internet-related calls.

6. Sales Process

Here's how internet sales managers use sales process:

Implemented a new Internet Sales Process and incorporated a professional data collector to photograph and market all inventory.
Coordinated across compartments on contracts; improving technology methods and customer relations to facilitate beneficial sales processes.

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7. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how internet sales managers use bdc:

Collaborate with BDC staff, Sales, Service and Finance Managers and all other staff to increase customer retention and growth.
Supervised all aspects of our BDC, and designed / directed web based client interactions with the help of upper management.

8. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how internet sales managers use product knowledge:

Ensured every customer received outstanding customer service, which included greeting and acknowledging every customer, and maintaining solid product knowledge.
Established customer relationships/needs, provided product knowledge, overcame objections, and finalized ownership experience.

9. Car Deals

Here's how internet sales managers use car deals:

Worked closely with management to structure car deals in a manner where both parties reached a sales agreement.
Perform online sales activities, informing clients about car deals and promoting the company on their websites.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how internet sales managers use business development:

Managed business development projects from start to finish including formulation of sales strategy to coordinate resources and enhance business growth.
Work with local, regional and national providers of content for cross-promotional, reciprocal linking and business development initiatives.

11. Dealer Trades

Dealer trades, also known as dealer swap, refer to the exchange of products between dealers while adhering to an agreement and industry standards.

Here's how internet sales managers use dealer trades:

Facilitated dealer trades with other dealerships to obtain inventory.
Facilitated dealer trades to obtain specific requests for customers.

12. Customer Retention

Customer retention is the act of dissuading customers from switching to another product or company or the actions a company takes to encourage customers to stay longer and spend more with the company during their lifetime. It's about increasing the number of repeat customers, increasing the profitability of each existing customer, boosting the company's sales, and also helping to build amazing relationships with customers.

Here's how internet sales managers use customer retention:

Ensured quality control of records management and assessing customer needs that supported customer retention building and maintaining relationships.
Revised and updated website, electronic marketing tools, and customer retention management process.

13. Toyota

Here's how internet sales managers use toyota:

Ensured Team Toyota Internet website was up-to-date with vehicle specifications and availability.
Maintained updated web presence while coordinating with Southeast Toyota Corporation.

14. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how internet sales managers use csi:

Certified Sales Representative and Delivery & CSI Coordinator.
Maintained CSI Score above dealership requirements

15. Customer Inquiries

Here's how internet sales managers use customer inquiries:

Facilitated customer-focused business approach; developed network of communication channels for prompt response to customer inquiries.
Ensured all customer inquiries are addressed promptly through truly understanding customer needs and building positive relationships.

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What skills help Internet Sales Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internet sales manager resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all internet sales managers possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for internet sales managers?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What internet sales manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young internet sales managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of internet sales manager skills to add to your resume

The most important skills for an internet sales manager resume and required skills for an internet sales manager to have include:

Customer Satisfaction
Customer Service
CRM
Vehicle Inventory
Internet Leads
Sales Process
BDC
Product Knowledge
Car Deals
Business Development
Dealer Trades
Customer Retention
Toyota
CSI
Customer Inquiries
Scheduling Appointments
Sales Associates

Outbound Calls
Vehicle Sales
Honda
Facebook
Web Site
Dealership Website
Product Performance
SEO
Nissan
Repeat Business
Chrysler
Lead Management
Chevrolet
Dealership Management
Car Sales
Sales Consultants
Test Drive

Sales Floor
Customer Complaints
Sales Volume
Gross Profit
ADP
Sales People
Sales Appointments
Twitter
Online Sales
BMW
Sales Objectives
Customer Delivery
Customer Relations
Cold Calls
Customer Database
KIA

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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