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Internet sales representative skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Jonathan Byers,
Kaustav Misra Ph.D.
Internet sales representative example skills
Below we've compiled a list of the most critical internet sales representative skills. We ranked the top skills for internet sales representatives based on the percentage of resumes they appeared on. For example, 39.9% of internet sales representative resumes contained internet sales as a skill. Continue reading to find out what skills an internet sales representative needs to be successful in the workplace.

15 internet sales representative skills for your resume and career

1. Internet Sales

Here's how internet sales representatives use internet sales:
  • Developed all Internet sales and departmental procedures and produced Sales procedure manual.
  • Certified Mercedes-Benz Internet Sales Representative in the Business Development Center.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet sales representatives use customer service:
  • Provide customer service to existing customer offering additional assistance and keeping lines of communications open between customer and sales representative.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner while delivering excellent customer service.

3. Lead Management

Here's how internet sales representatives use lead management:
  • Utilize lead management tools effectively.
  • Implemented lead management tools and the internet to organize my clients.

4. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internet sales representatives use crm:
  • Delivered administrative support to senior management using customer based CRM data software.
  • Make sure all customer information was entered into CRM and updated as needed.

5. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how internet sales representatives use bdc:
  • Service BDC Appointment Coordinator: Effectively Prospect current leads and Potential New Customers.
  • Documented everything on E Lead and BDC Tracker.

6. Schedule Appointments

Here's how internet sales representatives use schedule appointments:
  • Schedule appointments accordingly for dealership visits.
  • Responded to Internet and telephone inquiries promptly to provide requested information and schedule appointments to demonstrate and sell vehicles.

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7. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how internet sales representatives use csi:
  • Assisted in achieving departmental gross profit and performance standards through dedicated specialized telephone activity designed to enhance Sales and CSI.
  • Increased the Customer Satisfaction Index (CSI) by 5%.

8. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how internet sales representatives use technical support:
  • Handled telephone orders quickly courteously and helped customers with technical support.
  • Call center environmental technical support.

9. Repeat Business

Repeat business refers to customers who repeatedly keep coming back to do business with one specific company. Some ways to receive repeat business involve offering personalised customer service, starting a loyalty program, giving out coupons, and offering freebies. These customers are considered loyal brand ambassadors who are responsible for creating good word of mouth for the business.

Here's how internet sales representatives use repeat business:
  • Maintained an owner follow-up system that encouraged repeat business and referrals.
  • Contacted all customers via email, phone, and letter campaigns in efforts to acquire repeat business customer satisfaction.

10. Customer Database

A customer database is a way of ensuring information and data of customers stay updated. It helps encourage repeat business by building loyalty. The database includes contact information like the client's name, physical address, email address, and phone number.

Here's how internet sales representatives use customer database:
  • Develop and maintain customer database by responding to incoming internet leads, scheduling appointments, and closing deals.
  • Follow up via emails, phone calls and prior customer database.

11. Toyota

Here's how internet sales representatives use toyota:
  • Sell new and pre-owned Toyota automobiles and various American brands.
  • Developed procedures and operational processes in order to ensure optimization and compliance with Toyota.

12. Sales Appointments

Here's how internet sales representatives use sales appointments:
  • Scheduled sales appointments for prospective customers.
  • Answered Calls and Scheduled Sales Appointments with Customers that Contacted the Dealership via the Internet or Phones.

13. Nissan

Here's how internet sales representatives use nissan:
  • Perform a high volume of OUTBOUND Calls to Keep and Maintain Retention Levels according to Nissan Standards.
  • Collected influential data by calling customers and filling out surveys about their experience with Nissan.

14. Sales Process

Here's how internet sales representatives use sales process:
  • Executed sales process -Demonstrated new and used vehicles -Responded to Internet Leads -Followed up with customer
  • Assisted customers through the full sales process when needed.

15. Customer Satisfaction

Here's how internet sales representatives use customer satisfaction:
  • Increased customer satisfaction by quickly and consistently resolving queries and concerns.
  • Provided excellent services and ensured customer satisfaction.
top-skills

What skills help Internet Sales Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on internet sales representative resumes?

Jonathan ByersJonathan Byers LinkedIn profile

Assistant Director, Virginia Polytechnic Institute and State University


- Professional skills related to career development competencies such as strong oral & written communication, teamwork & collaboration, leadership, problem-solving ability & creativity, and professional integrity, but we recommend that applicants do not just list these skills. They should provide evidence of how they have used them in their work experience, volunteer experience, academic experience, etc.
-The ability to use technology effectively to solve problems or improve collaboration; this could relate to social media management, computer hardware or software skills, proficiency with general programs like Microsoft Office Suite (also being able to demonstrate the use of these skills in various experiences).
-With diversity, equity, and inclusion becoming more important in 2020, the ability to appreciate different points of view, accept and appreciate different cultural backgrounds & types of identities, and increased awareness of one's own cultural biases and assumptions can also be important to market on a resume.

What internet sales representative skills would you recommend for someone trying to advance their career?

Kaustav Misra Ph.D.Kaustav Misra Ph.D. LinkedIn profile

Associate Dean, Central Connecticut State University

This pandemic taught us many things and one important thing that we have an efficiency gap.

The way of doing business will be much more technology orientated. Hence graduates should be ready to unskill and upskill their credentials. This time it is necessary to forget the old way of doing business and learn new skills to get a job or stay in a current job. Soft skills have become much more important than before, but a different soft skill set would be essential to interact with future market participants. Thus, a gap year should be utilized to unskill-upskill and enhance relevant credentials by getting into short-long term programs, training, and workshops would be highly recommended.

What type of skills will young internet sales representatives need?

Dr. Vallari ChandnaDr. Vallari Chandna LinkedIn profile

Chair and Associate Professor, University of Wisconsin - Green Bay

Critically, for all graduates, expertise or interests, in sustainability will be important. The reason behind this is the shift in looking at sustainability holistically and not just as something one-person does. This would also give an edge to those with degrees, specifically in sustainability. Graduates with degrees related to sustainability will often be asked to oversee or manage these across-the-board sustainability endeavors. Also, soft skills are highly desired. The ability to be better at time management, work in teams, and have a strong work ethic, will be more desirable. These are all interconnected with remote work as well. Employees who "thrived" in the pandemic were those able to manage their work-life balance, work remotely in teams, all the while performing well. The skills are thus "transferable" to both modalities of work in this way.
Do you want to know more?
Read more about what experts have to say about internet sales representative

List of internet sales representative skills to add to your resume

Internet sales representative skills

The most important skills for an internet sales representative resume and required skills for an internet sales representative to have include:

  • Internet Sales
  • Customer Service
  • Lead Management
  • CRM
  • BDC
  • Schedule Appointments
  • CSI
  • Technical Support
  • Repeat Business
  • Customer Database
  • Toyota
  • Sales Appointments
  • Nissan
  • Sales Process
  • Customer Satisfaction
  • Product Performance
  • Outbound Phone Calls
  • Cold Calls
  • Customer Calls
  • Develop Sales Strategies
  • Inbound Sales
  • Car Sales
  • Product Knowledge
  • Sales Associates
  • Customer Relations
  • Inbound Calls
  • Test Drive
  • Service Appointments
  • Vehicle Inventory
  • Customer Accounts
  • Sales Floor
  • Facebook
  • Gross Profit
  • Customer Appointments
  • Buying Process
  • Troubleshoot
  • Generate Sales
  • EBay
  • Vehicle Sales
  • Customer Complaints
  • Twitter
  • Craigslist
  • Customer Issues
  • Credit Applications
  • Customer Feedback

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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