Top Internet Sales Representative Skills

Below we've compiled a list of the most important skills for an Internet Sales Representative. We ranked the top skills based on the percentage of Internet Sales Representative resumes they appeared on. For example, 15.3% of Internet Sales Representative resumes contained Customer Service as a skill. Let's find out what skills an Internet Sales Representative actually needs in order to be successful in the workplace.

The six most common skills found on Internet Sales Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Internet Sales Representative jobs:
  • Provide customer service to existing customer offering additional assistance and keeping lines of communications open between customer and sales representative.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner while delivering excellent customer service.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rate.
  • Improved customer retention with exceptional customer service for small and medium business owners.
  • Assisted client Customer Service Centers with Company policy and procedure interpretation and implementation.
  • Trained salespersons in providing quality customer service; helped resolved customer disputes.
  • Provided quality customer service and assistance to potential and existing customers.
  • Maintained highest customer satisfaction rating by delivering outstanding customer service.
  • Performed order fulfillment, customer service and inventory replenishment.
  • Promote positive customer relations and providing excellent customer service.
  • Provided additional customer service or administrative support whenever needed.
  • Deliver outstanding customer service and achieve superior customer satisfaction.
  • Managed all on-line customer service inquiries efficiently and professionally.
  • Provided exceptional customer service to meet business standards.
  • Provide excellent customer service using communication skills.
  • Support customer service representatives with inventory questions.
  • Deflate escalated customer service calls.
  • Resolve customer service issues - Assist with resolving any customer complaints regarding any aspect of their interaction with our company.
  • Provide superior customer service and maintain a follow-up system in order to encourage repeat and referral business.
  • Provide excellent customer service from first contact until after customer purchases or the lead process is completed.

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2. Email

high Demand
Here's how Email is used in Internet Sales Representative jobs:
  • Handled incoming calls/emails in fast paced environment regarding service for vehicle and setting appointments in timely manner.
  • Promoted positive customer relations via email and instant messaging.
  • Persuaded customers to set an appointment by attentively responding with product information and incentives via email, phone call and text.
  • Established rapport with online customers via phone and email to assure that they had enough information to satisfy their needs.
  • Responded to customer inquiries on vehicles via telephone, email and written correspondence in a timely and professional manner.
  • Contacted all customers via email, phone, and letter campaigns in efforts to acquire repeat business customer satisfaction.
  • Experience with Mac OS X or Windows, web browsing, Email, various software applications and common files.
  • Complete quotes, returned email and voice mail, sending and receiving credit applications, and forward transaction paperwork.
  • Receive and respond to emails regarding customer banking questions, complaints or inquiries; address any issues/problems thoroughly.
  • Follow up with and organize customers for all 3 locations, via phone calls, emails and letters.
  • Used a Contact Management database to create outbound calls and emails to potential clients to set up appointments.
  • Make any necessary phone calls and send emails to customers and persuade them to come into the dealership.
  • Answered phone calls that came into the department Follow up with current customers by phone or email.
  • Respond to customers inquiries Use of Email Communication via phone Follow up Sales tactics used to make appointments
  • Follow up with each customer in my data base through email, chat, and phone calls.
  • Assist shops with all shipping issues that arise on a daily basis via email and by phone.
  • Walked customers through the initial set up of a variety of web browser and email programs.
  • Build relationships with individuals via phone, email, and face-to-face to ensure a successful sale.
  • Maintain good customer service by phone, email, eBay messages, and Amazon seller central.
  • Job also includes working with customers via phone, email, and other web sources.

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3. Company Website

high Demand
Here's how Company Website is used in Internet Sales Representative jobs:
  • Updated company website on a regular basis, including product marketing and representation.
  • Provide customer with information on availability of vehicles advertised on the company website.
  • Coordinate with the webmaster to update the company website frequently to attract new and repeat customers and overseeing internet sales promotions.
  • Managed company website, Inventory updates, social media marketing, online auctions and classified ad sales.
  • Manage and design company website, layout, spotlight inventory, specials, promotions, and prices.
  • Created internet sales ads for company website and social media.
  • Manage online sales through company websites, eBay and Amazon.
  • Aided in the development and maintenance of company website.
  • Assisted in maintaining the company website and inventory.
  • Respond to customers inquiries from the Company website.
  • Procured items and posted ads on company website.
  • Answer leads submitted through company website.
  • Update company website text and graphics Input new products, update current product and remove outdated products on website.

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4. Internet Sales

high Demand
Here's how Internet Sales is used in Internet Sales Representative jobs:
  • Provide training in internet sales*Explain benefits of leasing *Push rebates and sales to invite new and previous customers in
  • Worked new and used car sales for 9 months before being promoted to Internet Sales Manager.
  • Followed -up on all internet sales inquiries to cultivate qualified sales leads.
  • Participated in 30% growth in Internet Sales for Hoffman Auto Group.
  • Managed all internet sales, marketing and advertising assessments and initiatives.
  • Provide innovative and creative Internet Sales Consultancy to build strong and sustainable business and consumer relationships.

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5. CRM

high Demand
Here's how CRM is used in Internet Sales Representative jobs:
  • Operated and utilized a CRM/inventory management program for organizing and working sales leads and customers.
  • Delivered administrative support to senior management using customer based CRM data software.
  • Enter all customer information accurately and thoroughly into CRM.
  • Respond to customer inquiries for car purchases with the use of a CRM system.
  • Make sure all customer information was entered into CRM and updated as needed.
  • Train new employees with CRM system and required duties for job description.
  • Handle over 100 customers a day through Company CRM.
  • Organized and processed all incoming inquires through CRM promptly.
  • Maintained client - relationship management through CRM technology.
  • Log all customers communications into the CRM Schedule follow-up contact and Confirm scheduled appointments
  • Conduct continuous follow up procedures, using Vin Solutions CRM, with entire client base to guarantee repeat business and referrals.
  • Experience in and knowledge of eLead CRM, AutoAlert.
  • Maintained Dealersocket, the CRM database.
  • Build customer relationships through Maximizer CRM.
  • Expanded sales Trained in multiple CRM Programs Developed Excellence in several Sales training course's
  • Exceeded expectations for role and sales productivity on a monthly basisGeneral Manager - Chris Ciresi CRM - Reynolds and Reynolds
  • Light advertising Managing company data Filing paperwork General Clerical Duties Managed CRM Routed phone calls

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6. Outbound Calls

high Demand
Here's how Outbound Calls is used in Internet Sales Representative jobs:
  • Used excellent customer service skills for inbound and outbound calls for facilitate car sales appointments and boost Warranty Sales.
  • Perform a high volume of OUTBOUND Calls to Keep and Maintain Retention Levels according to Nissan Standards.
  • Handled hundreds of inbound and outbound calls to current and potential clients every month.
  • Answer Phones, Make outbound calls, set appointments, data entry, office setting
  • Completed outbound calls daily, and took inbound calls from customers.
  • Take incoming call and make outbound calls to customers.
  • Make inbound and outbound calls to advertise company products.
  • Make inbound and outbound calls to sell appointments.
  • Make outbound calls, expand customer database.
  • Place 80+ outbound calls daily.
  • Service Business Development Center Engage with customers via both inbound and outbound calls regarding servicing and overall satisfaction of Service Department.
  • Answered incoming phone calls and directed calls to appropriatedepartment- Made outbound calls during marketing campaigns- Coordinated Sales calls and appointments

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7. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Internet Sales Representative jobs:
  • Corresponded with clientele via phone and email and scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Answer numerous internet based leads, getting pricing quotes for customers, scheduling appointments for demonstration and test drive.
  • Task included inbound and outbound phone calls, emails, finance applications, scheduling appointments, internet leads and campaign calls.
  • Managed 50-75 Internet leads daily including research on vehicles, phone responses and scheduling appointments.

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8. Potential Customers

high Demand
Here's how Potential Customers is used in Internet Sales Representative jobs:
  • Provide detailed information regarding products/services to current and potential customers.
  • Inform potential customers on desired vehicle, such as model, make, price and features.
  • Interacted with potential customers via internet and phone to answer questions and facilitate in-showroom sales.
  • Set appointments for 12 dealerships * Create sales deals on-line with potential customers.
  • Assisted potential customers through the online chat to help them complete the application.
  • Followed up with existing and potential customers to generate leads to close sales.
  • Act as a point of contact at the dealership for potential customers.
  • Make cold calls to potential customers to promote business for employer.
  • Contacted and quoted potential customers on new and used vehicles.
  • Greet and assist potential customers with the selection of vehicles.
  • Perform live online chats with potential customers.
  • Create sales deals on-line with potential customers.
  • Assisted potential customers with new home search.

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9. Product Knowledge

high Demand
Here's how Product Knowledge is used in Internet Sales Representative jobs:
  • Maintain the highest possible product knowledge and certification requirements of manufacturers.
  • Self-motivated to exceed through exceptional product knowledge.
  • Provide accurate information and product knowledge.
  • Passed over 25 product knowledge tests with a 90%-100% passing within a month.
  • Utilized product knowledge and expertise with respect to service advisement, customer relations and quality control.
  • Greet prospects and display product knowledge to educate prospect in making a wise decision.
  • Maintain a high level of customer service as well as policy and product knowledge.
  • Attended 1-2 meetings per week in order to increase goals and product knowledge.
  • Develop superior product knowledge on all new TV models through product training.
  • Established online relations with vendors, and assisted clients with product knowledge.
  • Maintain client database, exude exemplary product knowledge to boost overall sales.
  • Study vehicles for product knowledge to properly demonstrate features and benefits.
  • Obtained complete product knowledge to enhance sales and educate customers.
  • Have strong product knowledge and be very customer oriented.
  • Assist new representatives with calls and product knowledge.
  • Assist customers with price and product knowledge.
  • Credit apps, Sales floor, product knowledge, customer service, emailing and calling leads in a timely manner.

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10. Data Entry

high Demand
Here's how Data Entry is used in Internet Sales Representative jobs:
  • Answer customer inquiries regarding automobiles on lot * Data entry in company's internal computer system
  • End of day/month data entry using Microsoft Excel.
  • Performed data entry and maintained website.
  • Cooperated with multiple departments to ensure a smooth transition for clients Performed computerized data entry and retrieval.
  • Create Excel daily format reports for department Data Entry
  • Ensured clean workplace Resolved computer maintenance problems Improved accuracy of data entry Prepared documents on financial outcomes of the day

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11. Ebay

high Demand
Here's how Ebay is used in Internet Sales Representative jobs:
  • Listed items for sale on eBay, processed and shipped orders for eBay and Amazon, and directed calls.
  • Manage eBay, Amazon, and repair center customer transactions such as purchases, returns, and exchanges.
  • Price, List and Order all product that is sold on Amazon and eBay accounts.
  • Assist other teams and departments with eBay and other special channel issues.
  • Optimize product titles to maximize search exposure on eBay.
  • Photographed items to be sold on eBay.
  • Design & conduct eBay auctions.
  • Created web-based advertisements for social media websites including Craigslist, Cars.com, eBay and others.
  • Sell sports merchandise and memorabilia online Create eBay listings then package and ship items
  • Worked closely with owners Ebay account to list golf clubs online.
  • List shop items on EBay with descriptive and accurate information.
  • Manage high volume stores for both Amazon and Ebay.
  • Obtained extensive golf club/Ebay knowledge.
  • Created listings on Ebay, Amazon and Etsy for items such as clothes, collectibles, and vintage Furniture.
  • Listed materials to be sold via Ebay and Brokerbin.
  • keep inventory of about 800 adds on ebay.
  • Sell merchandise via eBay and other online sales forums.Activities
  • Tracked and maintained inventory of 1,000+ items Liquidated inventory through eBay and Craigslist Consistently exceeded monthly sales quota
  • Achieved EBay "Top Rated Seller" status with sales over $20,000 in 60 days.
  • Sell Vizio, Sanyo, JVC, Hisense, Sceptre, and Samsung TV repairs and parts on eBay and Amazon.

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12. Sales Goals

high Demand
Here's how Sales Goals is used in Internet Sales Representative jobs:
  • Established personal sales objectives and sales goals that are consistent with company's mission and overall productivity and strategy.
  • Promoted vehicles to potential buyers, closed sales, and completed financial paperwork; Met/exceeded sales goals.
  • Meet time and sales goals based off leads received online on specific vehicles on the lot.
  • Contributed to achieving sales goals each quarter resulting in department bonuses.
  • Collaborated with technicians and other staff members to accomplish sales goals
  • Awarded bonuses for exceeding sales goals and reaching finance targets.
  • Contributed to achieving sales goals each quarter.
  • Exceeded monthly in-house sales goals.
  • Achieved assigned targeted sales goals.
  • Meet my monthly sales goals.
  • worked with new and used car sales managers to ensure individual and department sales goals are met.
  • Utilized reports to maintain sales stats and sales goals.Achieved and exceeded sales goals.
  • Build relationship with customers Listen to customer to understand their needs Meet and exceed Sales Goals

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13. Prospective Customers

high Demand
Here's how Prospective Customers is used in Internet Sales Representative jobs:
  • Coordinate and organize appointments for all prospective customers.
  • Support on-line prospective customers by setting appointments.
  • Scheduled sales appointments for prospective customers.
  • Establish rapport with prospective customers by providing timely responses, product information, and superior, thorough customer service.
  • Identified prospective customers using lead generating methods and performing an average of over 100 calls and emails per day.
  • Drive traffic for the sales and/or service departments by setting appointments for prospective customers.
  • Reviewed inquiries, contacted prospective customers to schedule appointments to view requested vehicles.
  • Set appointments with prospective customers and close sales while maximizing gross.
  • Follow up with prospective customers on a daily basis.
  • Created, maintained, and gathered information on prospective customers Updated and maintained information on previous customers.
  • Negotiate and discuss offers on new and pre-owned vehicles with prospective customers.
  • Followed up with prospective customers and return email / voicemail.

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14. Sales Appointments

high Demand
Here's how Sales Appointments is used in Internet Sales Representative jobs:
  • Answered Calls and Scheduled Sales Appointments with Customers that Contacted the Dealership via the Internet or Phones.
  • Conduct sales appointments with customers that contact Audi via internet, phone and chat.
  • Set up sales appointments and helped answer any information customers needed.
  • Generated sales appointments to promote greater revenue for the company.
  • Contacted Customers in database regarding interest in vehicles * Booked Sales Appointments * Coordinator with Sales Team to help customers purchase vehicles
  • Answered incoming calls and scheduled sales appointments Filing and clerical duties including generating reports Multi-line phone system Title Handling

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15. Customer Relations

average Demand
Here's how Customer Relations is used in Internet Sales Representative jobs:
  • Performed all aspects of post-transaction customer relationship management, ensuring satisfaction and customer retention.
  • Documented track record of growing sales and maximizing potential through building strong customer relationships.
  • Managed customer relations and provided exemplary service and assistance to all customers.
  • Ensured superior customer relations by resolving disputes regarding shipping and billing issues.
  • Managed inventory, negotiated contracts, managed customer relations.
  • Established customer relations resulting from internet inquiry.
  • Manage multiple customer relationship management tools.
  • Maintain customer relationships by tending to inquiries, providing service information and resolving client problems and concerns.
  • Trained a sales team of 10 on how to use new customer relationship management database.
  • Provided accurate reporting to the management team on a weekly basis regarding the customer relationships.
  • Demonstrate the vehicle to the potential buyer which leads to customer relationship building.
  • Maintained customer relations throughout the sale, through vehicle delivery and after.
  • Achieved goals through building customer relationships, marketing, and cold calls.
  • Build and maintain long lasting customer relationships.
  • Photograph Antiques, Collectables and other items Create a web listing for items Maintained Customer relations by answering calls and e-mails.

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16. Sales Department

average Demand
Here's how Sales Department is used in Internet Sales Representative jobs:
  • Scheduled 5 sales appointments daily for the sales department consisting of 10 personnel.
  • Averaged 17-20 sold vehicles a month for Sales Department.
  • Set appointments for customers with our Sales Department.
  • Created high quality appointments for the Sales Department.
  • Participate and follow procedures of sales department.
  • Make monthly sales quota for sales department.

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17. Internet Inquiries

average Demand
Here's how Internet Inquiries is used in Internet Sales Representative jobs:
  • Responded to Internet inquiries and enticed leads to schedule sales appointments.
  • Manage Internet inquiries regarding inventory sales.
  • Respond to all internet inquiries promptly and with courtesy, accuracy, and professionalism.
  • Responded quickly to internet inquiries.
  • Respond to phone calls and internet inquiries, set up appointments, sell and deliver their car.
  • Contacted potential clients via the use of internet inquiries and an internet lead management system.

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18. Appointment Setting

average Demand
Here's how Appointment Setting is used in Internet Sales Representative jobs:
  • Create traffic for the dealership by appointment setting.
  • Focus on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
  • Lead management, follow up, appointment setting, relationship building, closing.
  • Maintained 60% appointment setting ratio throughout time as an operator.
  • Focus on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.

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19. Test Drive

average Demand
Here's how Test Drive is used in Internet Sales Representative jobs:
  • Scheduled appointments with interested buyers for test drives while promoting positive customer relations.
  • Answer sales and service customers' phone calls, schedule appointments for test drives or answer any customer service related questions.
  • Set up an appointment with the customer to visit the dealership and test drive the vehicle the client has chosen.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models.
  • Prepared necessary documents for dealer trades* Set up appointments with customers to test drive the vehicle of their interest.
  • Assisted customers by demonstrating how to operate vehicles, providing test drives and identifying costs associated with the purchase.
  • Set appointment's for the customers to test drive there vehicle of choice and potentially purchase
  • Help new customers with test drive and provide specifications for a multitude of vehicles.
  • Find, test drive and help them purchase the correct vehicle for them.
  • Set appointments with customers to go into the dealership to test drive vehicles
  • Scheduled appointments with interested buyers for test drives and delivery of vehicles.
  • Bring a vehicle to their home or work for a test drive.
  • Perform demonstration of features for vehicles and assist with test drive.
  • Schedule 5-10 appointments daily with interested prospects for test drives.
  • Interviewed customers, arranged test drives, and vehicle demonstrations.
  • Meet and great customers and took out on test drives.
  • Scheduled test drive appointments for sales managers.
  • Arranged test drives and closed sales.
  • Scheduled vehicle test drive appoimtent and scheduled service maintenance appointments.
  • Set up test drive appointments Schedule appointments using dealership approved forms and CRM system.

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20. Phone Calls

average Demand
Here's how Phone Calls is used in Internet Sales Representative jobs:
  • Mentor new employees - Monitor the phone calls, review notes left in files, review results with new employees.
  • Take inbound phone calls for customers, and set appointments for salesmen at dealer locations.
  • Prospect for new customers by utilizing social media, phone calls, and lot traffic.
  • Process an average of 3,000 inbound and outbound phone calls per month.
  • Make and log a minimum of 30 phone calls a day.
  • Answered inbound phone calls and directed them to the correct department.
  • Answered telephone calls from 60-80 calls through call center queue.
  • Take incoming phone calls and distribute leads to sales consultants.
  • Initiated phone calls, sometimes cold sales calls.
  • Answer phone calls pertaining to vehicle inquiries.
  • Answered telephone calls and questions about vehicles.
  • Answer sales phone calls and confirm appointments.
  • Make inbound and outbound phone calls.

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21. Product Information Resources

average Demand
Here's how Product Information Resources is used in Internet Sales Representative jobs:
  • Meet specified monthly targets and goals Direct customers to product information resources, including those available on the Internet.

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22. New Accounts

average Demand
Here's how New Accounts is used in Internet Sales Representative jobs:
  • Develop new accounts, maintain a dominant market share, strengthen customer relations & brand recognition.
  • Establish new accounts by responding promptly to customer inquiries, cold calling and research of businesses.
  • Established new accounts and agencies.
  • Led efforts to develop new accounts and easily surpassed performance goals using best sales practices.
  • Developed a new customer base and generated new accounts by implementing effective networking and content marketing strategies.
  • Partnered successfully with multiple departments to implement new accounts and upgrade existing customer services.

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23. Update Customer Information

average Demand
Here's how Update Customer Information is used in Internet Sales Representative jobs:
  • Document sales calls to update customer information and work closely with the sales staff to increase sales.

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24. Internet

average Demand
Here's how Internet is used in Internet Sales Representative jobs:
  • Performed needs analysis, creating presentations and conducting meetings, and finally creating an Internet marketing solution using consultative selling techniques.
  • Responded to internet customer inquiries and ensured that banner advertisements and marketing will maximize potential sales and interest.
  • Conducted advertising placement verification on platform for their largest client, a global television and Internet syndicate.
  • Developed all Internet sales and departmental procedures and produced Sales procedure manual.
  • Position involved selling internet advertising to businesses throughout the United States.
  • Analyze, troubleshoot and resolved wireless internet service connectivity remotely.
  • Certified Mercedes-Benz Internet Sales Representative in the Business Development Center.
  • Consulted and trained Internet managers regularly to ensure maximum online merchandising
  • Worked a temporary position as the internet sales representative.
  • Helped implement internet payments with merchants credit cards/banking information
  • Help customers troubleshoot their internet connection.
  • Designed all Advertising and Internet Advertisement.
  • Monitored Internet customer order system.
  • Provided support for residential customer customers by troubleshooting internet connectivity issues, cable television and also phone service (VOIP).
  • Correspond with eBay and Paypal account managers * Supervise other Internet Sales Representatives * Create Procedures manuals for Internet Sales Department
  • Worked with a team of sales, finance, and internet department managers and fellow sales consultants in daily operations.
  • Developed and Implemented a Sales Prospecting and Support Process to manage the internet sales activities for the Internet Sales Group.
  • Cultivated new business from the Service Department and Body Shop Accomplishments Helped increase the Internet Department Sales by 10%.
  • Performed as the assistant to the Internet Sales Manager - handling tasks enabling him to land large sales, etc.
  • Communicate with other employees in Internet Sales Accomplishments I have become more comfortable with all makes and models of vehicles.

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25. Sales Floor

average Demand
Here's how Sales Floor is used in Internet Sales Representative jobs:
  • Worked closely with sales floor and sales managers to satisfy customers and set appointments.
  • Provide administrative and executive support to the salesmen on the sales floor.
  • Set appointments for the sales floor.
  • Respond diligently to fresh prospects Create and maintain appointments with clients Maintain presence on sales floor to accommodate customer needs
  • Assessed and managed sales floor escalations and effectively handled resolutions.
  • Monitored and maintained positive and welcoming sales floor environment.

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26. Sales Representatives

average Demand
Here's how Sales Representatives is used in Internet Sales Representative jobs:
  • Interacted with customers and Outside Sales Representatives to follow-up on shipping statuses and expedited orders.
  • Track and updated customers appointments with Sales Representatives.
  • Assisted a team of 18 sales representatives successfully sell over 200 cars a month for multiple months.
  • Out of 30+ sales representatives I was consistently top 3 in attracting customers into our dealership.
  • Schedule regular meetings with the sales representatives to coordinate with the call center representatives.
  • Work in a high-volume team environment with several other sales representatives.
  • Set up appointments with clients to meet with Sales representatives.
  • Set appointments for customers to meet with sales representatives.
  • Schedule sales appointments for prospects with outside sales representatives.
  • Set up appointments for Sales Representatives.

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27. High Volume

average Demand
Here's how High Volume is used in Internet Sales Representative jobs:
  • Fast paced high volume sales of web hosting and e-commerce solutions to small businesses, hotels, dental and medical offices.
  • Maintain a high volume of calls while effectively assisting customers.
  • Sell telecommunications products to small business customers in a high volume call center environment.
  • Supervised several employees at a high volume location* Maintained inventory* Trained new employees* Responsible for merchandising and product placement
  • Managed high volume G-TECH with responsibility for the implementation of lottery terminals.
  • Analyze high volume customer account usage to determine profitability.

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28. New Clients

average Demand
Here's how New Clients is used in Internet Sales Representative jobs:
  • Commended continually for my followup and success with new clients.
  • Contributed significantly to long-term growth by developing relationships with new clients while capitalizing on strategic business opportunities within existing accounts.
  • Presented different departments to new clients to emphasize quality and efficiency of dealer operations.
  • Finalize projects for bid, negotiate project budgets and authorized certificates for payment accounts while acquiring new clients and accounts.
  • Worked on the transition of several new clients after Group Insurance Service Center purchased another TPA.
  • Negotiated prices and terms of sales and service agreements to current and potential new clients.

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29. BDC

average Demand
Here's how BDC is used in Internet Sales Representative jobs:
  • Service BDC Appointment Coordinator: Effectively Prospect current leads and Potential New Customers.
  • Trained individuals for the BDC.
  • Documented everything on E Lead and BDC Tracker.
  • Trained BDC reps on a daily basis to properly handle phone ups and internet responses through extended meetings and role playing.
  • Assisted BDC representatives and sales staff with questions pertaining to vehicle pricing or vehicle details.
  • Post scheduled appointments on appointment board in the BDC department.

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30. Customer Database

low Demand
Here's how Customer Database is used in Internet Sales Representative jobs:
  • Maintained customer database and updating as needed.
  • Maintained and organized a customer database.
  • Maintain customer database and follow-ups using ADP, EXCEL and Dealer Socket.
  • Recorded accurate and efficient records in the customer database.
  • Maintain and update on-line inventory, and customer database.
  • Maintained customer database for follow up and referrals.

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31. Customer Base

low Demand
Here's how Customer Base is used in Internet Sales Representative jobs:
  • Project management of new drop ship programs and integration with customer base.
  • Maintained large customer base while continuing to build a new base.
  • Develop contacts and customer base through use of multiple methods.
  • Increased customer base from 3 to 33.
  • Covered a ten county customer base.
  • Networked and generated potential customer base for sale of new and pre-owned automobiles.

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32. Facebook

low Demand
Here's how Facebook is used in Internet Sales Representative jobs:
  • Researched relevant articles and updated Facebook.
  • Post in Facebook to Facebook 19-20 groups daily.
  • Managed the internet sales Facebook Fan Page.
  • Maintained the Facebook account for the company.
  • Managed Facebook and YouTube social media accounts for the dealership Photo or videoed customers with new car purchases for Sales material.
  • Controlled full design, implementation, and updating of social media (Facebook, Twitter, Instagram, etc.).
  • Answer phones, transfer calls to proper department, manage the company's Facebook and Twitter pages.
  • Network out in our region with Facebook, Facebook Advertising, Craigslist advertising ect.

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33. Sales Process

low Demand
Here's how Sales Process is used in Internet Sales Representative jobs:
  • Assisted customers through the full sales process when needed.
  • Facilitate customer understanding through presentations and demonstrations as well as providing support throughout the sales process.
  • Established an understanding of auto sales processes, inventory identification, and customer negotiations.
  • Performed end-to-end management of sales process and consistently achieved quotas.
  • Manage end-to-end sales process, needs analysis, solution development, presentation, business justification, and closure.
  • Worked closely with customers to discover their needs, create immediate, timely solutions, and ensure a smooth sales process.

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34. Customer Questions

low Demand
Here's how Customer Questions is used in Internet Sales Representative jobs:
  • Answered customer questions about product availability and scheduled appointment times.
  • Research merchandise to anticipate customer questions and avoid complaints.
  • Answered customer questions regarding tools and industrial equipment.
  • Completed walk in surveys from customers and answered customer questions / concerns.
  • Answer customer questions regarding financing, vehicle availability, etc.
  • Manage customer questions and concerns.
  • work at home representative Answer phone calls for national electronics retailer, answering customer questions courteously and accurately.

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35. Service Department

low Demand
Here's how Service Department is used in Internet Sales Representative jobs:
  • Performed nightly closing procedure for Service Department.
  • Transition Customers to the Service Department to support their ownership experience.
  • Work with the Customer Service department on a regular basis.
  • Process new and used cars through Service Department for sale.
  • Set appointments for sales manager, staff and service department.
  • Greet customers as soon as they enter service department.
  • Schedule appointments for sales and service departments.
  • Supported Service Department covering the Fort Lauderdale area responsible for corporate accounts as well the Export Market.

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36. Timely Fashion

low Demand
Here's how Timely Fashion is used in Internet Sales Representative jobs:
  • Demonstrated a willingness to complete tasks, making sure sales were completed in a timely fashion.
  • Answered all inbound and outbound inquiries in the most timely fashion.
  • Responded to inquiries in a timely fashion and answered questions on available stock and product performance.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Negotiated the terms of a sales agreement and closed sales in a timely fashion.
  • Answered emails in a timely fashion.

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37. Customer Appointments

low Demand
Here's how Customer Appointments is used in Internet Sales Representative jobs:
  • Schedule daily customer appointments and make product presentations.
  • Set up customer appointments obtained via internet leads.
  • Scheduled prospective customer appointments to direct sales traffic to dealership.

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38. Buying Process

low Demand
Here's how Buying Process is used in Internet Sales Representative jobs:
  • Follow up with customers for experience with sales consultant throughout the entire car buying process till delivery of vehicle.
  • Counseled customers in the car buying process and researched any questions they had.
  • Answered questions on product inventory and continuously followed up throughout the buying process.
  • Guided customers through the entire buying process of new and used automobiles.
  • Marketed and facilitated the entire buying process for clients.
  • Assisted customers in the buying process.
  • Assist customer through their buying process.
  • Generated and updated reports to analyze sales results and followed up with customers throughout the buying process.

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39. Vehicle Sales

low Demand
Here's how Vehicle Sales is used in Internet Sales Representative jobs:
  • Achieved level of top sales performer in Internet Division and promoted to full sales position, closing appointments and vehicle sales.
  • Retail vehicle sales to Internet prospects.
  • Assist customers with the purchase of new and pre-owned vehicle sales.
  • Completed optional certifications for Ford Motor Company SVT performance vehicle sales.
  • Accounted for 25% of dealerships new vehicle sales and 40% of used vehicle sales on a monthly basis.
  • Reported to the vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.

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40. New Vehicle

low Demand
Here's how New Vehicle is used in Internet Sales Representative jobs:
  • Set appointments for the client to come in for myself to go over details of the new vehicle.
  • Ensured customer satisfaction before, during, and after the purchase of their new vehicle.
  • Conducted outbound sales calls to new vehicle inquirers and follow up calls to previous customers.
  • Placed and processed new vehicle orders directly through Ford Motor Corp. online.
  • Assist customers and prospective buyers with the purchase of a new vehicle.
  • Greeted customers and assisted in the purchase of a new vehicle.
  • Handled incoming and outgoing calls regarding various brands of pre-owned and new vehicles for sale listed on the dealership's website.

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41. Credit Reports

low Demand
Here's how Credit Reports is used in Internet Sales Representative jobs:
  • Prepared price quotes and credit reports.
  • Pull up credit reports and maintain strict confidentiality concerning customer's information.
  • Completed credit applications and pulled credit reports for customers and submitted information to the finance manager.
  • Processed loans, completed and analyzed credit reports and was in charge of title processing.
  • Generate specific price quotes while analyzing and dissecting customer's credit reports.
  • Communicated with lenders on a daily basis, reviewed credit reports and processed customer's finance transactions timely and efficiently.

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42. Technical Support

low Demand
Here's how Technical Support is used in Internet Sales Representative jobs:
  • Handled telephone orders quickly courteously and helped customers with technical support.
  • Call center environmental technical support.
  • Provide technical support via inbound phone inquiries as well as up-selling and selling new products and internet services.
  • Do technical support and resolve issues with answers based on quality control experience.
  • Provided technical support for multiple issues.
  • Provided technical support to field technicians, utilizing two-way radio, WFA/Advantex, and e-mail for communication.

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43. Troubleshoot

low Demand
Here's how Troubleshoot is used in Internet Sales Representative jobs:
  • Be able to successfully troubleshoot and resolve any and all resistance issues so the transaction and contract can be completed.
  • Answer phones and assist clients with orders, product questions, troubleshooting, etc.
  • Handled scheduling confirmations, troubleshooting, month end results compilation.
  • Help desk support with numerous tools to troubleshoot residential subscribers.
  • Cable troubleshooting to provide optimum cable service.
  • Assist customers with placing orders Help customers troubleshoot device when problems are occurring

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44. Toyota

low Demand
Here's how Toyota is used in Internet Sales Representative jobs:
  • Trained to perform all duties and responsibilities as an Internet Sales Professional by successfully completing the Mike Shaw Toyota training course.
  • Full service new and used dealer of Toyota/ Scion and other automobiles.
  • Sell new and pre-owned Toyota automobiles and various American brands.
  • Developed procedures and operational processes in order to ensure optimization and compliance with Toyota.
  • Maintained certified sales representative status through Toyota's continuing education program.
  • Finance Manager Certified by the University of Toyota

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45. Generate Sales

low Demand
Here's how Generate Sales is used in Internet Sales Representative jobs:
  • Generate sales opportunities through data mining existing customer database.
  • Managed a call log of over 100 calls daily with emails to generate sales.
  • Generate sales appointments with over 50% closing ratio.
  • Generate sales through inbound phone calls.

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46. Service Appointments

low Demand
Here's how Service Appointments is used in Internet Sales Representative jobs:
  • Scheduled service appointments and performed sales follow up of potential internet leads through email and phone calls.
  • Monitor incoming and outgoing sales call Schedule sales and service appointments Product knowledge on vehicles, leasing, financing options

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47. Product Performance

low Demand
Here's how Product Performance is used in Internet Sales Representative jobs:
  • Explained product performance, application and benefits to prospects and described all optional equipment available for customer purchase.

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48. CSI

low Demand
Here's how CSI is used in Internet Sales Representative jobs:
  • Assisted in achieving departmental gross profit and performance standards through dedicated specialized telephone activity designed to enhance Sales and CSI.
  • Utilized Polaris, DOCSIS Stats, and other modem tools in order to verify client modem status.
  • Distribute and route mail, facsimiles, and general office documents.
  • Provided excellent customer service as shown with CSI scores.
  • Number one in CSI for the dealership.
  • Increased the Customer Satisfaction Index (CSI) by 5%.
  • Maintained 94% Customer Service satisfaction in order to obtain Dealership & Personal CSI Bonus.

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49. Nissan

low Demand
Here's how Nissan is used in Internet Sales Representative jobs:
  • Collected influential data by calling customers and filling out surveys about their experience with Nissan.
  • Received Nissan vehicle certification for knowledge of vehicle information and its workings.
  • Received certification in all manufactured Nissan vehicles.
  • Aided in developing business for Nissan
  • Increased credibility and built customer awareness by updating the dealership's website inventory for Audi, Nissan, Volkswagen and Subaru.
  • Increased Nissan market share more than 3% in 12 months through policies & procedures I effectively implemented.

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20 Most Common Skill for an Internet Sales Representative

Customer Service20.3%
Email13.4%
Company Website12.9%
Internet Sales12%
CRM3.9%
Outbound Calls3.8%
Scheduling Appointments3.6%
Potential Customers3.5%

Typical Skill-Sets Required For An Internet Sales Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
15.3%
15.3%
2
2
Email
Email
10.1%
10.1%
3
3
Company Website
Company Website
9.8%
9.8%
4
4
Internet Sales
Internet Sales
9.1%
9.1%
5
5
CRM
CRM
2.9%
2.9%
6
6
Outbound Calls
Outbound Calls
2.8%
2.8%
7
7
Scheduling Appointments
Scheduling Appointments
2.7%
2.7%
8
8
Potential Customers
Potential Customers
2.6%
2.6%
9
9
Product Knowledge
Product Knowledge
2.1%
2.1%
10
10
Data Entry
Data Entry
2.1%
2.1%
11
11
Ebay
Ebay
2%
2%
12
12
Sales Goals
Sales Goals
1.8%
1.8%
13
13
Prospective Customers
Prospective Customers
1.7%
1.7%
14
14
Sales Appointments
Sales Appointments
1.6%
1.6%
15
15
Customer Relations
Customer Relations
1.6%
1.6%
16
16
Sales Department
Sales Department
1.6%
1.6%
17
17
Internet Inquiries
Internet Inquiries
1.5%
1.5%
18
18
Appointment Setting
Appointment Setting
1.5%
1.5%
19
19
Test Drive
Test Drive
1.4%
1.4%
20
20
Phone Calls
Phone Calls
1.4%
1.4%
21
21
Product Information Resources
Product Information Resources
1.4%
1.4%
22
22
New Accounts
New Accounts
1.3%
1.3%
23
23
Update Customer Information
Update Customer Information
1.2%
1.2%
24
24
Internet
Internet
1.1%
1.1%
25
25
Sales Floor
Sales Floor
1.1%
1.1%
26
26
Sales Representatives
Sales Representatives
1.1%
1.1%
27
27
High Volume
High Volume
1.1%
1.1%
28
28
New Clients
New Clients
1.1%
1.1%
29
29
BDC
BDC
0.9%
0.9%
30
30
Customer Database
Customer Database
0.9%
0.9%
31
31
Customer Base
Customer Base
0.9%
0.9%
32
32
Facebook
Facebook
0.9%
0.9%
33
33
Sales Process
Sales Process
0.9%
0.9%
34
34
Customer Questions
Customer Questions
0.8%
0.8%
35
35
Service Department
Service Department
0.8%
0.8%
36
36
Timely Fashion
Timely Fashion
0.8%
0.8%
37
37
Customer Appointments
Customer Appointments
0.7%
0.7%
38
38
Buying Process
Buying Process
0.7%
0.7%
39
39
Vehicle Sales
Vehicle Sales
0.7%
0.7%
40
40
New Vehicle
New Vehicle
0.7%
0.7%
41
41
Credit Reports
Credit Reports
0.6%
0.6%
42
42
Technical Support
Technical Support
0.6%
0.6%
43
43
Troubleshoot
Troubleshoot
0.6%
0.6%
44
44
Toyota
Toyota
0.6%
0.6%
45
45
Generate Sales
Generate Sales
0.6%
0.6%
46
46
Service Appointments
Service Appointments
0.6%
0.6%
47
47
Product Performance
Product Performance
0.6%
0.6%
48
48
CSI
CSI
0.5%
0.5%
49
49
Nissan
Nissan
0.5%
0.5%

84,286 Internet Sales Representative Jobs

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