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Internet sales specialist skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Kevin Buckley,

Elisha Blankson

Below we've compiled a list of the most critical internet sales specialist skills. We ranked the top skills for internet sales specialists based on the percentage of resumes they appeared on. For example, 13.1% of internet sales specialist resumes contained customer service as a skill. Continue reading to find out what skills an internet sales specialist needs to be successful in the workplace.

15 internet sales specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet sales specialists use customer service:

Use extensive product knowledge and focused customer service methodology to assist clients in purchasing their luxury Lincoln automobile.
Maintained a prominent customer service relationship with customers throughout the entire dealership experience.

2. Professional Work

Here's how internet sales specialists use professional work:

Thrived in a fast paced professional work environment arranging 60+ appointments monthly.

3. Customer Satisfaction

Here's how internet sales specialists use customer satisfaction:

Generated and negotiated sales to obtain customer satisfaction.
Maintained customer satisfaction index above district average

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how internet sales specialists use scheduling appointments:

Specialized in contacting and scheduling appointments with secondary credit applications via the internet.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

5. Email Inquiries

Here's how internet sales specialists use email inquiries:

Respond to user email inquiries, or set up automated systems to send responses.

6. CSI

CSI stands for crime scene investigator. This position is responsible for processing the evidence gathered at the scene of a crime, such as fingerprints, fibers, and any DNA found on site. Crime scene investigators only manage the extraction of evidence and are not responsible for any scientific analysis performed on the evidence.

Here's how internet sales specialists use csi:

Maintained Infiniti Inspired Performers qualification for CSI.
Assisted in achieving departmental gross profit and performance standards through dedicated specialized telephone activity designed to enhance Sales and CSI.

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7. Honda

Here's how internet sales specialists use honda:

Demonstrated proficiency and in-depth technical knowledge of all Honda and Ford products, including Honda Interactive Network.
Certified Honda Sales and Leasing Consultant.

8. BDC

BDC, Bureau De Change, often referred to as a Foreign Exchange or Currency Exchange, is a retail establishment where one form of a client's currency can be exchanged for another through a broker. BDC makes its profit by buying multiple foreign currencies and selling the same currency at a higher exchange rate. This service plays an important role in the flow of money between nations.

Here's how internet sales specialists use bdc:

Trained BDC reps on a daily basis to properly handle phone ups and internet responses through extended meetings and role playing.
Assisted BDC representatives and sales staff with questions pertaining to vehicle pricing or vehicle details.

9. Referral Business

Here's how internet sales specialists use referral business:

Retained a client base of repeat and referral business.

10. Toyota

Here's how internet sales specialists use toyota:

Distinguished as of the largest and oldest Toyota dealerships in Southern California, receiving numerous awards and recognition throughout its history.
Assisted in guest inquiries and internet sales for Toyota and Scion division.

11. Internet Sales

Here's how internet sales specialists use internet sales:

Developed and implemented highly successful new Internet sales protocol that increases sales effectiveness.
Scheduled appointments with interested customers via e-mail and phone, prepared and processed all sales documents for all Internet sales.

12. Facebook

Here's how internet sales specialists use facebook:

Created and maintained Facebook page for business as Media Specialist.
Targeted high-value markets via Facebook, Twitter, Foursquare, Yelp, Google+, YouTube, LinkedIn, WordPress and Pinterest.

13. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how internet sales specialists use crm:

Configured Sales and CRM systems to capture all Internet traffic regarding sales and leasing.
Work closely with management and sales associate's with management capability in CRM.

14. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how internet sales specialists use outbound calls:

Make outbound calls to customers who have submitted leads online as well as send emails on a daily baiss.
Utilized profile analysis tools to identify cross-sell opportunities and made outbound calls to customers in-order to increase product per customer ratio.

15. Vehicle Inventory

Here's how internet sales specialists use vehicle inventory:

Researched and priced used vehicle inventory positioning our vehicles to ensure high visibility and competitive costing while maintaining profitability.
Communicate daily with the new vehicle sales manager regarding units needed for used-vehicle inventory.

5 Internet Sales Specialist resume examples

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What skills help Internet Sales Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What internet sales specialist skills would you recommend for someone trying to advance their career?

Kevin Buckley

Professor of Practice, Sales & Marketing, University of Southern Mississippi

Adaptability - The sales environment is evolving rapidly with changes in buyer expectations, technologies, and go-to-market strategies. Successful salespeople will need to be highly adaptable, comfortable with change, and able to quickly adjust their approach as needed. Those stuck in outdated methods will struggle. Digital Selling - The ability to effectively sell through digital channels and virtual interactions is now table stakes. Mastering skills like virtual presentations, video marketing, social selling, and leveraging sales technology tools will separate the top performers. Buyers expect a seamless, digitally-enabled experience. Business Acumen - More than ever, salespeople need the ability to position their products/services as strategic solutions that tangibly impact the client's key objectives, financial metrics, and business outcomes. Knowing how to speak the language of business strategy is crucial for consultative selling.

What type of skills will young internet sales specialists need?

Elisha Blankson

Program Director NCCU, Assistant Professor, North Carolina Central University

Graduates will need a skill set about the field in which they received training and additional skills useful to the job market. For example, with the changing demographics in the United States, extra skills in information technology and foreign languages will be a plus when entering the job market.

Do you want to know more?

List of internet sales specialist skills to add to your resume

The most important skills for an internet sales specialist resume and required skills for an internet sales specialist to have include:

Customer Service
Professional Work
Customer Satisfaction
Scheduling Appointments
Email Inquiries
CSI
Honda
BDC
Referral Business
Toyota
Internet Sales
Facebook
CRM
Outbound Calls
Vehicle Inventory
Hyundai

Sales Process
Nissan
Car Sales
Test Drive
Subaru
Customer Inquiries
Dealership Management
Product Performance
Lead Management
Customer Delivery
Sales Appointments
Product Knowledge
Online Sales
Chevrolet
Inbound Calls
Customer Database

Phone Inquiries
SEO
Buying Process
Credit Applications
Develop Professional Relationships
Sales Floor
YouTube
EBay
Cold Calls
Sales Volume
Multi-Line Phone System
Product Inventory
Vehicle Sales
Sales Presentations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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