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Internet technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Kate Marek Ph.D.,
Joshua Davis Ph.D.
Below we've compiled a list of the most critical internet technician skills. We ranked the top skills for internet technicians based on the percentage of resumes they appeared on. For example, 18.6% of internet technician resumes contained customer service as a skill. Continue reading to find out what skills an internet technician needs to be successful in the workplace.

15 internet technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how internet technicians use customer service:
  • Call center DSL/internet customer service technician work which involves helping installation, troubleshooting and answering all questions concerning residential DSL/internet services.
  • Performed maintenance on faulty internet equipment-Provided customer service to unsatisfied customer service-Troubleshooting internet equipment for problems

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how internet technicians use telephone calls:
  • Answered majority of incoming telephone calls regarding Internet, software and hardware problems and questions.
  • Answered telephone calls from customers to resolve issues regarding their DSL or FIOS internet service.

3. Email Accounts

Here's how internet technicians use email accounts:
  • Assist customers with setting up new email accounts and configuring Outlook Express.
  • Assisted with email account set up and router configuration.

4. DSL

Here's how internet technicians use dsl:
  • Assisted in Fiber-to-the-Curb DSL Project by provisioning new customers and configuring DSL modems
  • Analyzed T1 and DSL circuits for signaling problems; configuring and troubleshooting Cisco routers for customers; and troubleshooting VPN connections.

5. Inbound Calls

Here's how internet technicians use inbound calls:
  • Answered inbound calls from credit card customers; I assisted in helping the customer set an account up online.
  • Answered inbound calls from customers who were experiencing internet connectivity, television, and email issues.

6. Mac OS

Here's how internet technicians use mac os:
  • Diagnose and fix issues relating to TCP/IP on customer computers for Microsoft, Mac OS and Linux.
  • Supported Windows [ ] NT4.0, MAC OS (all versions, including FREEPPP and MACTCP).

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7. Windows NT

Here's how internet technicians use windows nt:
  • Installed and repaired Novell NetWare and Windows NT servers.

8. Modem

Here's how internet technicians use modem:
  • Performed Troubleshooting for Cable Modem Connectivity/VoIP/Desktop/Networking/Passwords & Cable/Equipment.
  • Performed troubleshooting and resolved everyday customer requests relating to desktop/laptop internet hardware, modem driver, and software problems.

9. VoIP

Here's how internet technicians use voip:
  • Resolve customer Internet VOIP and Television connection issues
  • Configured and maintained Cisco VoIP telephone system (Cisco Unified Communications Manager, IPCC, Unity).

10. Dial-Up

Here's how internet technicians use dial-up:
  • Assisted Internet Service Provider dial-up and ISDN customers with connectivity issues and questions.
  • Enrolled customers for both dial-up and wireless Internet access.

11. Internet Connectivity Issues

Here's how internet technicians use internet connectivity issues:
  • Assumed role as troubleshooter for potential Internet connectivity issues.
  • Provide a one call technical support solution for all customers' internet connectivity issues.

12. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how internet technicians use ran:
  • Set up, administered and ran a video stream/ live chat for potential clients.
  • Install network rack, ran cat5 cables, did the punch downs, the works.

13. Service Calls

Here's how internet technicians use service calls:
  • Performed installation and service calls for wireless high-speed internet service.
  • Resolved customer internet problems Scheduled service calls if needed

14. Technical Issues

Here's how internet technicians use technical issues:
  • Analyzed and resolved technical issues for residential high speed internet customers.
  • Performed advanced troubleshooting and resolved technical issues.

15. DNS

Domain Name Systems, or DNS for short, is the internet's system for converting readable language, i.e., google.com, to machine language, i.e, 192.168. For a simple analogy, some call it the phonebook of the internet. Any website has its own IP address, for example, 192.168.160. Understandably this is hard to remember. So what a DNS does is link the domain name, google.com, with its IP address, 192.168.160.

Here's how internet technicians use dns:
  • Created, deleted, modified and diagnosed any issues of DNS records for business clients.
  • Helped in system administration of the email, web, and DNS servers on FreeBSD.
top-skills

What skills help Internet Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What internet technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young internet technicians need?

Joshua Davis Ph.D.Joshua Davis Ph.D. LinkedIn profile

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.
Do you want to know more?
Read more about what experts have to say about internet technician

List of internet technician skills to add to your resume

Internet technician skills

The most important skills for an internet technician resume and required skills for an internet technician to have include:

  • Customer Service
  • Telephone Calls
  • Email Accounts
  • DSL
  • Inbound Calls
  • Mac OS
  • Windows NT
  • Modem
  • VoIP
  • Dial-Up
  • Internet Connectivity Issues
  • RAN
  • Service Calls
  • Technical Issues
  • DNS
  • Desktop
  • TCP/IP
  • Customer Support
  • Computer Software
  • Software Issues
  • Technical Assistance
  • Wireless Internet
  • Connectivity Problems
  • Customer Issues
  • Linux
  • ISP
  • Internet Problems
  • Computer System
  • Wifi
  • Technical Problems
  • CAT5
  • HTML
  • Cable Lines
  • WAN
  • Ethernet
  • Wi-Fi
  • Apple
  • Customer Accounts
  • Wireless Network
  • IPTV
  • Computer Problems
  • Unix
  • PCS
  • Help-Desk Support
  • Computer Issues
  • Customer Interaction
  • ISDN

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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