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Become An Internship

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Working As An Internship

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does An Internship Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Internship

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Internship Jobs

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Internship Career Paths

Internship
Medical Assistant Office Manager
Account Manager
5 Yearsyrs
Medical Assistant Front Desk Coordinator Office Manager
Chief Executive Officer
8 Yearsyrs
Specialist Business Analyst Information Technology Manager
Chief Information Officer
11 Yearsyrs
Office Manager Property Manager Communications Manager
Communications Director
7 Yearsyrs
Office Assistant Office Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Counselor Program Manager Senior Manager
Director Of Information
10 Yearsyrs
Manager Store Manager General Manager
Director Of Sales
10 Yearsyrs
Assistant Manager General Manager
District Manager
7 Yearsyrs
Production Assistant Production Manager Account Manager
District Sales Manager
7 Yearsyrs
Assistant Manager Manager
General Manager
7 Yearsyrs
Office Manager Technician Network Administrator
Information Technology Director
10 Yearsyrs
Teacher Assistant Lead Teacher Office Manager
Marketing Director
7 Yearsyrs
Manager General Manager Account Executive
Marketing Manager
6 Yearsyrs
Case Manager Program Coordinator Project Coordinator
Operations Manager
7 Yearsyrs
Supervisor Manager General Manager
President Of Operations
11 Yearsyrs
Law Clerk Fellow Instructor
Program Manager
8 Yearsyrs
Team Leader Supervisor Assistant Manager
Sales Manager
5 Yearsyrs
Consultant Senior Consultant Senior Project Manager
Senior Product Manager
9 Yearsyrs
Case Manager Program Manager
Senior Project Manager
12 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Do you work as an Internship?

Help others decide if this is a good career for them

Average Length of Employment
Specialist 2.5 years
Trainee 1.0 years
Internship 1.0 years
Student Internship 0.8 years
General Internship 0.6 years
Top Employers Before
Volunteer 16.8%
Cashier 8.8%
Server 4.6%
Assistant 4.1%
Tutor 3.3%
Teacher 2.5%
President 2.5%
Manager 2.4%
Teller 2.4%
Hostess 2.4%
Top Employers After
Volunteer 10.7%
Cashier 5.9%
Server 5.2%
Assistant 3.8%
Associate 3.8%
Teacher 3.5%
Manager 3.4%
Tutor 2.9%
Law Clerk 2.8%
Consultant 2.7%

Do you work as an Internship?

Internship Demographics

Gender

Female

56.5%

Male

39.7%

Unknown

3.9%
Ethnicity

White

57.4%

Hispanic or Latino

15.0%

Asian

12.6%

Black or African American

10.9%

Unknown

4.2%
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Languages Spoken

Spanish

43.7%

French

12.7%

Chinese

7.0%

Mandarin

6.4%

German

4.0%

Italian

3.4%

Arabic

3.0%

Japanese

2.7%

Russian

2.5%

Portuguese

2.5%

Hindi

2.4%

Korean

2.3%

Cantonese

2.0%

Urdu

1.0%

Vietnamese

1.0%

Hebrew

0.9%

Greek

0.8%

Polish

0.7%

Tagalog

0.5%

Turkish

0.5%
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Internship Education

Schools

Pennsylvania State University

6.4%

Michigan State University

6.3%

Florida State University

5.6%

Liberty University

5.4%

Temple University

5.3%

University of Southern California

5.2%

New York University

5.2%

University of Central Florida

5.1%

University of Florida

5.0%

Arizona State University

5.0%

University of Texas at Austin

4.8%

West Virginia University

4.8%

Syracuse University

4.8%

University of Alabama

4.8%

Texas A&M University

4.6%

George Mason University

4.5%

George Washington University

4.3%

Boston University

4.3%

Iowa State University

4.3%

Virginia Commonwealth University

4.2%
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Majors

Business

13.8%

Communication

8.0%

Psychology

7.6%

Criminal Justice

7.3%

Social Work

7.2%

Political Science

5.6%

Law

5.5%

Kinesiology

5.4%

Finance

4.4%

Marketing

4.0%

Health Care Administration

3.6%

Biology

3.5%

Accounting

3.2%

Computer Science

3.2%

Journalism

3.2%

Mechanical Engineering

3.1%

Management

2.9%

English

2.8%

Medical Assisting Services

2.8%

Sociology

2.7%
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Degrees

Bachelors

52.5%

Masters

21.9%

Other

12.0%

Associate

5.4%

Doctorate

4.9%

Certificate

2.4%

Diploma

0.8%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Internship Salaries

Job Title Company Location Start Date Salary
Intern Dentist Navasota Dental PC Navasota, TX Sep 15, 2015 $144,000
Intern Dentist JDC Healthcare, PLLC Dallas, TX Aug 15, 2015 $120,000
Intern Dentist JDC Healthcare, PLLC Dallas, TX Aug 24, 2016 $120,000
Intern 2 (Architectural Intern) Zimmer Gunsul Frasca Architects LLP New York, NY Oct 31, 2016 $58,000
Intern 3 (Architectural Intern) Zimmer Gunsul Frasca Architects LLP Portland, OR May 09, 2016 $57,700
PHD Intern Battelle Memorial Institute Richland, WA Apr 24, 2016 $57,393
Intern 2 (Architectural Intern) Zimmer Gunsul Frasca Architects LLP Los Angeles, CA Jun 16, 2016 $56,193
Intern 1 (Architectural Intern) Zimmer Gunsul Frasca Architects LLP Washington, DC Jan 05, 2016 $56,100
Intern 2 (Architectural Intern) Zimmer Gunsul Frasca Architects LLP Washington, DC Jan 05, 2016 $56,100
PHD Intern Battelle Memorial Institute Richland, WA Jul 25, 2016 $56,099
Marriage and Family Therapist Intern Luminance Health Group Inc. San Juan Capistrano, CA Aug 09, 2016 $41,616
Marriage and Family Therapist Intern Luminance Health Group Inc. San Juan Capistrano, CA Sep 09, 2016 $41,616
Marriage and Family Therapist Intern Luminance Health Group Inc. San Juan Capistrano, CA Oct 09, 2016 $41,616
Veterinary Intern VCA Inc. San Francisco, CA Apr 06, 2016 $41,600
Intern I Richard Meier & Partners Architects LLP New York, NY Aug 31, 2016 $41,100
Intern I Richard Meier & Partners Architects LLP New York, NY Jan 09, 2016 $41,100

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Top Skills for An Internship

DataEntryFinancialStatementsSafetyCustomerServicePhoneCallsChildCompanyWebsiteTreatmentPlansPowerpointFacebookMentalHealthPatientChartsPressReleasesEmergencyCommunityResourcesTwitterCADCommunicationSkillsSubstanceAbuseFrontDesk

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  1. Data Entry
  2. Financial Statements
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Executed general office responsibilities - filing of office documents and data entry into system database
  • Researched on current trends and relevant economic data and analyzed company financial statements.
  • Updated company manufacturer safety data sheets to ensure compliance with the Globally Harmonized System of Classification and Labeling of Chemicals.
  • Directed sales and provided consistent, high quality customer service * Performed accounting responsibilities, including accounts receivable and accounts payable
  • Performed clerical duties such as answering phone calls, filing and copying paperwork, and transferring data into Excel.

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