Interpath Labs jobs

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: The Clinical Manager supervises and manages the activities of Respiratory Care Therapists and Technicians, coordinates respiratory services with nursing units and physicians, and is responsible for productivity and quality control reviews. He/she assists in the assessment of patient's respiratory care needs in conjunction with the patient care evaluation and categorization systems. He/she also supervises the activities of affiliated respiratory care students. This position also assists with computer operations and performs other miscellaneous duties as needed. Responsibilities And Duties: 1. 50% Operations and Personnel Management a. Maintains daily department operations including status of staff and staff workload and serves as a resource guide for patient care. b. Assists Manager with budgetary / fiscal management c. Participates in recruitment, selection and retention of personnel d. Ensures appropriate orientation, training and competency validation of personnel. e. Participates in staff performance reviews and disciplinary action. 2. 35% Patient Care a. Assists Manager in accountability for ongoing delivery of patient care and assures documentation of care resides in the medical record. Coordinates Respiratory Care in collaboration with other healthcare disciplines. b. Participates in collection of data from various sources to initiate continuous process improvement. Actively participates in CPIT and root cause analysis. 3. 15% Miscellaneous a. Works on projects, policy and procedure development and assists with product evaluation, b. Assists / monitors daily charges in conjunction with the System Coordinator c. Supervises and coordinates activities of affiliating Respiratory Care students with the Clinical Coordinator. d. Provides quality control and trouble shooting of patient care devices. The major duties, responsibilities and listed above are not intended to be all-inclusive of the duties, responsibilities and to be performed by employees in this job. Employee is expected to all perform other duties as requested by supervisor. Minimum Qualifications: Bachelor's Degree (Required) NBRC - National Board of Respiratory Care - The National Board for Respiratory Care Additional Job Description: Associate Degree or equivalent from 2 year college or technical school; or 6 month - 1 year related Experience and/or training; or equivalent combination of and Experience . NBRC Registry, active Ohio license. Knowledge of Respiratory Care technology and a strong background in Respiratory Care 3 years clinical knowledge. Projected learning period (managerial) is 1 year. Work Shift: Night Scheduled Weekly Hours : 40 Department Pulmonary Services Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Job Title: Accounting Manager Department: Accounting Reports To: Controller Job Type: Full-time The Interim HealthCare Regional Management Center (RMC) is offering an exciting opportunity to an energetic and talented Accounting Manager. Interim HealthCare has been a leader in the home healthcare and hospice industry providing valued services spanning five states since the 1970's. Become a part of an excellent team who welcomes and appreciates individuals who want to be challenged and grow professionally. The RMC office is located in Worthington and provides top-notch management and support to its sixty-plus locations. If you are a detail-oriented, analytical, and experienced Accounting Manager who enjoys a collaborative environment and continuous learning opportunities, please provide your qualifications. Together, we make a lasting difference. As an Accounting Manager, you will manage certain assigned accounting operations for the company. This role is responsible for managing the assigned accounting staff in the production of periodic financial reports, managing the creation of entries and allocations that create primary source accounting records, and reviewing of primary financial statement to ensure accurate and timely reporting. The accounting manager is also responsible for enhancing the accuracy of the company's reported financial results and ensuring that reported results comply with generally accepted accounting principles (GAAP). There are also centralized entries, some of sensitivity, which need to be made in this role. What we offer our Accounting Manager: Competitive Salary & benefits Excited to hear more? Apply below. Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. Duties Include: As an Accounting Manager, you will be: •Managing, directing and coordinating assigned accounting staff functions, including treasury/cash management. •Ensuring that balance sheet assigned account reconciliations and related adjustments are completed accurately and timely according to an appropriate reconciliation schedule. •Managing the accumulation and consolidation of financial data necessary for an accurate accounting of individual companies' business results •Coordinating and preparing internal financial statements •Assisting in preparing for the external audit To qualify for an Accounting Manager position with us: Bachelor's Degree in Accounting/Finance, or equivalent, required. A minimum of five (5) years of work experience in the accounting field, preferably with previous work experience in healthcare Strong proficiency with Microsoft Office tools Ability to work across a geographically dispersed and matrixed organization. Headquartered in Columbus, Ohio, our team is the largest franchise network within the Interim HealthCare family. As a people-focused organization, we pride ourselves on serving with integrity and providing exceptional care and client service throughout Indiana, Kentucky, Ohio, Pennsylvania, and West Virginia. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #RMC

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Provides general nursing care to patients and families throughout the continuum of care in diverse, acute health care settings. (Department has scheduled staff to operate 24/7/365). The RN accountable for the practice of nursing as defined by the Ohio Board of Nursing. The RN delegates nursing tasks to licensed practical nurses (LPNs) and unlicensed assistive personnel (UAPs) using the criteria written in the Ohio Nurse Practice Act. According to department policies and nursing care standards, provides professional nursing care services to patients. Responsible for assessing, planning, implementing, and evaluating nursing care provided to assigned patients. Responsibilities And Duties: Assessment/Diagnosis - Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual (30%). Outcomes Identification/Planning - Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs (30%). Implementation/Evaluation - Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data (20%). Leadership - Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance (10%). Operations (10%). As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications: BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: MINIMUM QUALIFICATIONS Current Registered Nurse license from the State of Ohio BLS certification BSN required at 5 years of employment Work Shift: Night Scheduled Weekly Hours : 24 Department Emergency Department Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

This is an 18-month temporary assignment with full benefit eligibility. Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs. The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent. Responsibilities: 1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community. 2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process. 3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations. 4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits. 5. Participates in departmental activities including performance and process improvement. 6. Other duties as required. Other information: Technical Expertise 1. Experience in full lifecycle recruiting is required. 2. Experience in applicable State and Federal employment laws is required. 3. Experience in working with all levels within an organization is required. 4. Experience in medium to large sized organizations is preferred. 5. Experience in healthcare is preferred. 6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred. Education and Experience 1. Education: Bachelor's degree in Human Resources or related field is required. 2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred. 3. Years of relevant experience: 3 years is required. 4. Years of experience supervising: None. Full Time FTE: 1.000000 Status: Remote

Full-Time, 40 hours/week Monday - Friday 8 am - 5 pm Onsite The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer. Responsibilities: Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools. Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions. Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices. Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs. Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed. Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape. Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned. Other information: Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation. Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators. Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments. Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation. Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required. Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT). Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking. Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams. Full Time FTE: 1.000000 Status: Onsite

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Four 8-hour shifts per week Monday-Friday with Tuesday off. This position provides general nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. He/She is accountable for the practice of nursing as defined by the Ohio Board of Nursing. Responsibilities And Duties: 30% Assessment/Diagnosis Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual. 30% Outcomes Identification/Planning Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs. 20% Implementation/Evaluation Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data. 10% Leadership Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance. 10% Operations The major duties/ responsibilities and essential functions listed above are not intended to be all-inclusive of the duties, responsibilities and essential functions to be performed by associates in this job. Associate is expected to all perform other duties as requested by supervisor. Minimum Qualifications: Associate's Degree (Required) BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: MINIMUM QUALIFICATIONS Current registered nurse license from the State of Ohio. Knowledge in assessment, planning, implementation and evaluation of nursing care. BLS certification At least 2 years of inpatient RN experience, Critical Care experience preferred Work Shift: Day Scheduled Weekly Hours : 32 Department PACU - Bone and Joint Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

This is an 18-month temporary assignment with full benefit eligibility. Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs. The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent. Responsibilities: 1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community. 2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process. 3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations. 4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits. 5. Participates in departmental activities including performance and process improvement. 6. Other duties as required. Other information: Technical Expertise 1. Experience in full lifecycle recruiting is required. 2. Experience in applicable State and Federal employment laws is required. 3. Experience in working with all levels within an organization is required. 4. Experience in medium to large sized organizations is preferred. 5. Experience in healthcare is preferred. 6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred. Education and Experience 1. Education: Bachelor's degree in Human Resources or related field is required. 2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred. 3. Years of relevant experience: 3 years is required. 4. Years of experience supervising: None. Full Time FTE: 1.000000 Status: Remote

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area). The ideal candidate must possess: Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization. Strong problem solving and critical thinking skills. Formal process and quality management training such as lean six sigma. A solid understanding of P&L reports and the drivers behind profitability. A positive track record of B2B customer engagement and management, preferably with healthcare providers. Experience creating and cultivating engaged, self-directed teams. Above average skill-level with Microsoft Word, Excel and PowerPoint Education, Experience and Travel Bachelor's degree minimum Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred. Minimum of 2-3 years as a technologist required. MRI experience preferred. Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred). Work from home, with overnight travel (5-7 nights/month). Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose. Must reside within the Northern California area: Bay area or other surrounding areas We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Employee Assistance Program Company sponsored and voluntary supplemental life insurance Voluntary short term / long term disability options Flex PTO & paid holidays Company swag Health club reimbursement Wellness program with generous incentives Employee recognition programs Referral bonus program Job training, professional development, & continued education The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet. We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

Performs delegated functions under physician supervision, such as differential diagnosis, use of prescriptive authority, and treatment according to practice guidelines, protocols, and/or standing orders in clinical and surgical settings. Accepts accountability for the outcomes of decisions made related to patient care. RESPONSIBILITIES AND ACCOUNTABILITIES Hospital/Operating Room Setting: Uses critical thinking skills and clinical judgment to work autonomously as defined by the Board of Physician Assistants. Collaborates with healthcare team members to manage/coordinate patient care. Demonstrates leadership as a clinical resource, interdisciplinary consult and patient advocate. Maintains knowledge of procedures and drapes appropriately, drapes independently with scrub tech. Demonstrates competent first assisting, uses correct instruments, retracts to provide exposure, anticipates surgeon?s needs and follows case flow. Demonstrates competent suturing technique, chooses correct suture, identifies correct layers, and achieves cosmetically appealing result. Participates in post-operative assessments and assists in preparing orders. Assist in the completion and dictation of discharge summaries Participates in hospital rounds with physicians and conducts peri-operative patient education as needed. Educates patient and families as appropriate and provides continuity of care. Responds to emergencies including use of CPR Clinical Setting: Provides acute and chronic patient care including taking histories, completing physical exam, monitoring therapies, administering injections and medications. Demonstrates competent diagnostic ability and comprehensive knowledge of general orthopedics. Assesses established patients including state of wellness, compliance with care plan and determines appropriate diagnostic and therapeutic procedures. Interacts with patients to ensure patients understanding, including counseling and answering patient questions appropriately. Orders appropriate tests, interprets x-rays and other tests knowledgeably. Demonstrates knowledge of and competently administers injections, fit an application of related DME, application of casts and splints, remove sutures/staples, and related wound care. Consults with and refers patients to physicians appropriately. Uses practice management and chart systems as needed to access and enter documentation of care provided in patient record. Performs duties which expedite the function of the office and enhance patient care appropriate to scope of practice and approval of supervising physician. Maintains statistical information as needed. On Call: When required, rotates call coverage during designated physician absences to provide the following: Promptly return calls Demonstrates appropriate decision making regarding patient care Arrives for hospital rounds on time and performs work efficiently and completely Reviews complex patient care issues and rounds list with covering physician TEAMWORK Teamwork: Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision. Works cooperatively and refrains from participating in negative conversations. Shares knowledge and insights with co-workers in a constructive manner. Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers. Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc. POLICIES AND PROCEDURES Policies and Procedures Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents. Provides assistance and support to leadership in implementing policies and procedures as necessary. Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs. QUALIFICATIONS Education, Experience, Certification and Licensure Requirements: BA/BS, MS preferred. Graduate of AMA accredited physician assistant program. Current State licensure and certified by National Commission on Certification of Physician Assistants.Current CPR/AED certification. Previous experience as physician assistant in Orthopedics is preferred, but may not be required. Location: Orthopedic One · Mid-Level Providers Schedule: Regular Full Time, Day Shift

As a Hospice Registered Nurse Case Manager (RN) you will be called to care when you're needed most. As part of Interim HealthCare, you'll support a full range of patient services to bring comfort and dignity to our clients. What we offer our Hospice Registered Nurse Case Manager (RN): Competitive pay, benefits, and incentives $80-$90k 401(k) Short-term and long-term disability insurance Health, Dental, and Vision coverage PTO including vacation, personal, and sick time Free continuing education (CEUs) Rewards program earning gift cards Employee referral program Local employee discounts Career growth Truly flexible scheduling - a dedication to work/life balance - Full-time (FT) Monday-Friday (830am to 5pm) Requires participation in a rotating on-call schedule to support hospice patients and families during evenings, weekends, and holidays Daily Pay option available One-on-One patient care Working at Interim HealthCare means a career unlike any other. With integrity at the center of all we do, we know that when we support you and your community, you'll change lives every day. As a Hospice Registered Nurse Case Manager (RN), you will: Oversee the implementation and ongoing assessment of the patient's plan of care alongside the spiritual care coordinator, social worker, hospice aide and medical director Ensure an accurate evaluation and work to develop and implement a comprehensive care plan that addresses patient needs Communicate patient conditions and collaborate with appropriate providers to deliver care when patient needs evolve To qualify for a Hospice Registered Nurse Case Manager (RN) with us, you will need: Education: Associate degree in Nursing (ADN) or Associate of Applied Science in Nursing (AAS) required; Bachelor of Science in Nursing (BSN) preferred Licensure: Current license to practice as a Registered Nurse (RN) in the state associated with this position. Current CPR/FA certification Reliable transportation to/from care sites and/or work locations One (1) year of professional experience practicing as a Registered Nurse (RN) in a hospice or similar setting preferred At Interim HealthCare Hospice & Palliative Care, we know that being our best is non-negotiable - that's why we treat your family like our own. We take a patient-centric approach to address each individual's mind, body, and spirit, our caregivers work tirelessly to help their patients and families find peace. From our unmatched referral response times to our focus on quality improvement, the most beautifully complicated time of your life is our life's work. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #Hospice1

Role Description This is a full-time hybrid role for a Clinical Quality Relations and Data Analyst based in Atlanta, GA, with some flexibility for remote work. In this role you will be responsible for the development and implementation of strategies that improve patient satisfaction and clinical outcomes while attaining Quality Incentive Initiatives (QII). You will partner with clinical and administrative teams to ensure effective execution of ACO QII initiatives by monitoring clinical performance data and adjusting strategies to optimize patient care and clinical quality outcomes. The role involves analyzing clinical data, creating and delivering comprehensive reports to non-technical audiences. Assessing workflow processes and assisting in process re-engineering workflows to achieve efficiencies in clinical operations that deliver on ACO QII goals. As well as, proposing and implementing performance improvement initiatives to enhance quality and efficiency. The analyst will also assist in maintaining quality standards and facilitate clear communication with internal teams and external stakeholders to ensure alignment with organizational goals. Qualifications Strong Analytical Data and Problem-Solving Skills Excellent Communication skills, especially in conveying complex data findings to both technical and non-technical audiences Attention to detail, critical thinking, and problem-solving capabilities Highest level of interpersonal and business communication skills (verbal, written, and presentations) to interact and influence people at all levels Ability to develop proactive partnerships with physicians, practice managers/staff, peers, senior leaders, and other stakeholders Proficiency with or ability to learn multiple clinical information systems/data analytic tools supporting TP-ACO reporting Advanced knowledge of Microsoft Office Products required. Prior experience in the healthcare or clinical quality field is preferred but not required Must live in the Atlanta area (within 100 miles) and be able to travel locally to the various physician practices and facilities. (up to 40% of time). Benefits Provided Healthcare (90% individual/50% family) PTO/Sick time 401k (1% match) $50,000 life insurance coverage Travel Compensation

About DHIN The Delaware Health Information Network (DHIN) is the nation's first statewide health information exchange. Established by statute as a not-for-profit public instrumentality, DHIN's statutory mission is to facilitate the design and implementation of an integrated, statewide health data system to support the information needs of consumers, health plans, policymakers, providers, purchasers, and researchers to improve the quality and efficiency of health care services in Delaware. DHIN thus serves as an aggregator of health data from disparate sources and provides services to make that data useful in a variety of settings and to a variety of users. DHIN has collected and aggregated clinical data since 2007, and additionally administers Delaware's All Payer Claims Database, with claims data from 2013 forward. Participation in DHIN by the health care community of Delaware is nearly universal, with expansion beyond state borders now also established. Position Overview The Information Security Analyst will be an integral part of delivering DHIN's services to the Delaware healthcare community and beyond. Specifically, this position will have a role in developing and implementing security measures to protect DHIN's computer networks and systems. This position will also manage security incidents, vulnerability remediation and provide feedback into the Continuous Service Improvement process so that DHIN continues to improve in all aspects of securing the services offered by DHIN. DHIN continues to focus on implementing industry best practices as defined by the IT Infrastructure Library (ITIL). After joining DHIN, all staff are required to pass the ITIL v4 Foundations certification exam. This position is required to understand both the standard and DHIN specific ITIL v4 Information Security Management and Risk Management practices. In addition, DHIN dedicates itself to maintaining a high-level of security for all the organization's data. DHIN will obtain and maintain HITRUST certification to demonstrate this dedication. This position will participate in that ongoing certification effort. While delivering services, all DHIN staff interact with Delaware healthcare community stakeholders. The successful candidate should be able to communicate concepts clearly, concisely, and professionally to a variety of audiences. DHIN's main office is located in Dover, DE. While this position will have the flexibility to work remotely, some in-office work is required. Duties and Responsibilities Develop and maintain in-depth knowledge of the HITRUST CSF, HIPAA/HITECH Privacy and Security Rules, and all other applicable laws, regulations, and contractual requirements affecting DHIN's privacy and security practices. Collaborate with Information Security Management and DHIN leadership to recommend policy updates that strengthen DHIN's commitment to privacy and security. Identify endpoint, system, and software vulnerabilities, risks, and threats; recommend and implement remediation actions. Monitor, triage, investigate, report, and recommend remediation for potential, emerging, and active security threats or incidents. Participate in regular security risk assessments. Evaluate software products and services to identify risks and recommend mitigation strategies for both internal and third-party technologies. Work with staff to assess security risks in current and proposed projects. Participate in system testing prior to production deployment to identify and resolve security-related issues. Assist system owners and business teams in defining and applying appropriate security controls and permissions. Investigate suspicious activities, correlate and validate alerts, coordinate response activities with management, and document all findings. Implement approved changes and improvements to the security infrastructure, including patches, updates, reports, and alert tuning. Monitor and report on compliance with information security policies and procedures. Maintain required security documentation. Conduct regular security awareness training and phishing simulations; analyze outcomes and recommend corrective actions. Collaborate with management and vendors to recommend, implement, and improve information security and risk management best practices. Develop, implement, and report on automated metrics for proactive monitoring of information security functions. Actively contribute to continuous improvement of security controls and practices. Follow and promote industry best practices related to security and data protection. Collaborate with external Information Security partners providing managed security services, endpoint management, and security tooling. Support auditors and assessors by providing required evidence and developing documentation demonstrating compliance with DHIN policies and procedures. Complete project-related tasks on time and within budget. Present security information to the workforce and management. Assist workforce members with security-related questions and issues. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, preferred. Equivalent work experience will be considered. 5-7 years of experience in Information Security and/or Information Technology, including vulnerability management solutions, endpoint protection applications and processes (preferably Microsoft Defender), Intrusion Prevention Systems (IPS), firewalls, web/email filtering, Data Loss Prevention (DLP), Security Incident and Event Management (SIEM), Mobile Device Management (MDM), and virtualization platforms, phishing management/simulation applications, IT training platforms, and other information security tools. 5-7 years of experience developing, communicating, and presenting Information Security concepts to varying audiences. Professional certifications in Information Security (e.g., Security+, GSEC, ISC2, CISSP, CCSP) are a plus. Skills & Abilities Understanding of the fundamentals of IT systems, networks, and operations, including but not limited to cloud-based systems such as Amazon AWS, required. Understanding of information security frameworks and compliance requirements, such as HITRUST CSF, CIS Top 20, HIPAA, and NIST CSF/800-53. Able to discuss issues at technical and business levels with audiences of various backgrounds. Ability to draw conclusions, define problems, and recommend solutions. Ability to focus and manage time in a fast-paced, deadline-driven environment. A security mindset able to identify, assess, quantify, and mitigate risks of all types. Flexible and adaptable to changing circumstances. Strong work ethic and ability to work well within a team. Excellent verbal and written communication skills. Organized, efficient, attentive to detail. Compensation and Benefits The base salary range for this role is $113,704 to $129,352, depending on experience and credentials. There is potential for an 8% performance incentive annually based on performance against established organizational and personal goals for each fiscal year. If the full incentive is earned, the total cash compensation for this position ranges from $122,800 to $139,700. 22 days of paid time off annually and 13 paid holidays. Highmark medical plan with employer contributions of 80% of the in-network deductible contributed to an HSA account of employee's choice. Highmark Blue Edge Dental Flex dental plan with 100% of the cost of the employee covered by DHIN (employee bears cost of dependents). Voluntary vision plan offerings through VSP. Wellness programs through Blue365, Spring Health, and Well360. SIMPLE IRA with company matching up to 4.5%. Short- and long-term disability and AD&D insurance covered 100% by DHIN. $50k life insurance coverage with option to increase to $100k or $150k. Elective benefit options such as identify theft protection insurance, Accident, Critical Illness, and enhanced life insurance are available through AFLAC.

Schedule: Monday-Friday 8:30am-5pm and other shifts as needed Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.

Full-Time, 40 hours/week Monday - Friday 8 am - 5 pm Onsite The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer. Responsibilities: Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools. Draft, review, and negotiate a broad array of information technology contracts-such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions. Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers. Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices. Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs. Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed. Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape. Identify and assess legal, operational, and compliance risks in IT contract. Other duties as assigned. Other information: Technical Expertise Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation. Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators. Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments. Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation. Education and Experience Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date. Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required. Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT). Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking. Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams. Full Time FTE: 1.000000 Status: Onsite

This is an 18-month temporary assignment with full benefit eligibility. Must reside in Ohio at the time of hire. This is a remote position; however, occasional onsite presence may be required based on business needs. The Talent Selection Specialist is responsible for providing the highest level of recruitment and staffing services to hiring leaders by delivering top talent. Responsibilities: 1. Plans and executes the sourcing, recruiting, selection, and hiring process to ensure a diverse pool of top talent for the organization while maintaining excellent relations with hiring managers, co-workers, candidates, and the community. 2. Sets service level agreements with hiring managers to define roles/responsibilities and control the hiring process. 3. Prepares candidates for interviews with hiring managers by providing information on the hospital, business strategy, department background, job description, and expectations. 4. Maintains accurate and well-ordered documentation on all applicants, searches, hiring manager interactions, and other recruiting activities to ensure accurate reporting of employment activities and successful outcomes of audits. 5. Participates in departmental activities including performance and process improvement. 6. Other duties as required. Other information: Technical Expertise 1. Experience in full lifecycle recruiting is required. 2. Experience in applicable State and Federal employment laws is required. 3. Experience in working with all levels within an organization is required. 4. Experience in medium to large sized organizations is preferred. 5. Experience in healthcare is preferred. 6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. ATS is preferred. Education and Experience 1. Education: Bachelor's degree in Human Resources or related field is required. 2. Certification: HR certification [PHR, SHRM-CP, CEBS, CCP, etc.] is preferred. 3. Years of relevant experience: 3 years is required. 4. Years of experience supervising: None. Full Time FTE: 1.000000 Status: Remote

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: Provides general nursing care to patients and families throughout the continuum of care in diverse, acute health care settings. (Department has scheduled staff to operate 24/7/365). The RN accountable for the practice of nursing as defined by the Ohio Board of Nursing. The RN delegates nursing tasks to licensed practical nurses (LPNs) and unlicensed assistive personnel (UAPs) using the criteria written in the Ohio Nurse Practice Act. According to department policies and nursing care standards, provides professional nursing care services to patients. Responsible for assessing, planning, implementing, and evaluating nursing care provided to assigned patients. Responsibilities And Duties: Assessment/Diagnosis - Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual (30%). Outcomes Identification/Planning - Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs (30%). Implementation/Evaluation - Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data (20%). Leadership - Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance (10%). Operations (10%). As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications: Bachelor's Degree (Required) BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: MINIMUM QUALIFICATIONS Current Registered Nurse license from the State of Ohio and/or current Registered Nurse license in good standing with a multi-state compact state. BLS certification BSN required at 5 years of employment Work Shift: Day Scheduled Weekly Hours : 36 Department Emergency Department Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible. Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area). The ideal candidate must possess: Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization. Strong problem solving and critical thinking skills. Formal process and quality management training such as lean six sigma. A solid understanding of P&L reports and the drivers behind profitability. A positive track record of B2B customer engagement and management, preferably with healthcare providers. Experience creating and cultivating engaged, self-directed teams. Above average skill-level with Microsoft Word, Excel and PowerPoint Education, Experience and Travel Bachelor's degree minimum Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred. Minimum of 2-3 years as a technologist required. MRI experience preferred. Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred). Work from home, with overnight travel (5-7 nights/month). Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose. Must reside within the Northern California area: Bay area or other surrounding areas We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work! Health, dental, and vision insurance Company paid dental (with applicable health plans) 401k matching Employee Assistance Program Company sponsored and voluntary supplemental life insurance Voluntary short term / long term disability options Flex PTO & paid holidays Company swag Health club reimbursement Wellness program with generous incentives Employee recognition programs Referral bonus program Job training, professional development, & continued education The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet. We require that all Shared Imaging LLC employees have a completed background check and drug screen on file. Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Summary: This position provides general nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. He/She is accountable for the practice of nursing as defined by the Ohio Board of Nursing. Responsibilities And Duties: Assessment/Diagnosis - Performs initial, ongoing, and functional health status assessment as applicable to the population and or individual (30%). Outcomes Identification/Planning - Based on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs (30%). Implementation/Evaluation - Evaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data (20%). Leadership - Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance (10%). Operations (10%). As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time. Minimum Qualifications: BLS - Basic Life Support - American Heart Association, RN - Registered Nurse - Ohio Board of Nursing Additional Job Description: State Driver's License. RN - Registered Nurse BLS - Basic Life Support CPR - Cardiopulmonary Resuscitation Field of Study: Nursing Years of Experience 0 Work Shift: Night Scheduled Weekly Hours : 36 Department Med Surg Ortho Unit 1 Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment

Schedule: Monday - Friday 0830-1700 with weekends, holidays, on-call, and other shifts as needed. Onsite training required, but once training is complete, position can work remotely. As a Client Engagement Specialist, you will provide excellent customer service on all transactions and are responsible for communicating with customers including patients, physicians, providers, and internal customers, and provide accurate and timely resolution to all inquiries and issues. Ensure callers receive exceptional customer service when responding to telephone, e-mail or written inquiries. Perform all duties under general supervision. Call volume often requires performing department functions at an increased pace while maintaining quality. The CES must be service-oriented individuals, able to communicate effectively and display a professional and positive demeanor. The CES needs to relate well to the customer, think and exercise sound judgment, and act responsibly in the customer s and the company s interest. ESSENTIAL FUNCTIONS: 1. After training period, show proficiency and have documented competency with various applications, websites and functions. 2. Provide first-level support on incoming calls from internal and external customers using appropriate iCARE guidelines and skills taught in identified Customer Service training module. 3. Work Directly with Client Engagement Leadership as needed for escalated calls regarding complaints, complex issues beyond agent s scope, etc. 4. Awareness of and participation in all Department metrics and goals designed to maximize quality and efficiencies to meet department goals and department Quality Indicators. 5. Read and understand all Department Policies and Procedures related to Client Engagement and to TriCore. 6. For promotion, eligibility must meet all current Department Metrics and accuracy standards for 10 of 12 months in a rolling calendar year. 7. Perform other assigned duties to meet the customer s requirements with direction of leadership. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. General Requirements: Experience in multi-tasking, strong attention to detail, dealing with sensitive information, and problem resolution while providing exceptional service. Be able to articulate with customers and have persuasion, negotiating and retention skills. Ability to be empathetic and exercise key listening skills. Work effectively in a team environment, contributing to the success of the call center and organization. Achieves personal metrics and goals set forth by the organization. Work on a schedule that is set in advance for all functions, lunches and breaks. Attends training as required and is expected to be punctual. Accurate and fast typing required. Flexibility is required and must be able to work a holiday rotation schedule, on call schedule and overtime when required. Be comfortable on a computer with dual screens and a headset and know your way around the Internet and basic computer applications. Will be learning laboratory terminology in Clinical and Anatomic Pathology. If you are presented a phone call and you get excited about the opportunity to wow customers, then we look forward to reviewing your application Minimum Qualifications: MINIMUM EDUCATION: High school diploma or equivalent. OTHER REQUIREMENTS: A grade of average on the alphanumeric typing test (4,000 5,999 keystrokes). PREFERENCES: Associate s degree in related field preferred. Completion of appropriate medical certificate training program. Knowledge of laboratory tests/medical terminology Proficient computer skills and ability to use multiple applications simultaneously. Selected CES candidates will be placed as a CES I, II, or III based on experience as detailed below: CLIENT ENGAGEMENT SPECIALIST I Meet one of the following: Six (6) months experience in a clinical laboratory or medical setting. Six (6) months customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST II Meet one of the following: One (1) year relevant experience at TriCore. Two (2) years relevant experience in a clinical laboratory or medical setting. Three (3) years customer service experience. Post high school education and/or experience may be substituted one for the other. CLIENT ENGAGEMENT SPECIALIST III Meet one of the following: Two (2) years relevant experience at TriCore Three (3) years relevant experience in a clinical laboratory or medical setting Four (4) years customer service experience or equivalent combination of education and experience TriCore is New Mexico s largest laboratory, employing more than 1,400 individuals who serve in a broad range of positions. We are dedicated to improving the quality of care for our communities, and also our employees. We foster a culture of integrity, are dedicated to excellence, and are looking for passionate individuals with a desire to have an impact in patient care, the core of our strategy. We offer excellent benefits including, medical, dental, vision and life insurances, 401(k) retirement plan with employer matching, PTO, and paid holidays, as well as opportunities for continuous learning, education assistance, wellness programs, career advancement, and the ability to share in our genuine commitment to the health of our communities. We offer a variety of shifts at multiple locations.