Service Advisor jobs at Interstate Companies, Inc.

Job Title Service Advisor Industry Heavy Duty Diesel Truck and Diesel Equipment Repair Shop North Dakota Company Interstate Power Systems Pay Range 2400 2900Hour DOE We are seeking an experienced Service Advisor to join our team who has experience with or works in a heavy duty diesel truck and diesel equipment repair shop The Service Advisor acts as the primary point of contact between customers and the repair shop ensuring exceptional customer service while coordinating repair and maintenance services for heavy duty diesel trucks and diesel equipment This role requires strong communication skills technical knowledge of diesel mechanics and the ability to manage service workflows efficiently This role includes participation in the after hours on call rotation to support our clients needs Responsibilities Customer Interaction Greet customers listen to their concerns and translate technical issues into clear repair recommendations Service Coordination Create and manage repair orders including estimating costs scheduling repairs and coordinating with technicians Technical Communication Act as a liaison between customers and technicians ensuring accurate communication of repair needs and progress Parts and Inventory Collaborate with parts department to source necessary components and ensure timely availability After Hours Support Participate in the on call rotation to handle emergency service requests outside regular business hours Documentation Maintain accurate records of customer interactions repair orders and billing information Quality Control Ensure repairs meet shop standards and customer expectations before vehicleequipment release Upselling Opportunities Identify and recommend additional services or maintenance based on vehicleequipment condition Qualifications Experience Minimum of 2 3 years as a Service Advisor or similar role in a heavy duty diesel truck or diesel equipment repair shop Technical Knowledge Strong understanding of diesel engines hydraulics and heavy duty vehicle systems Customer Service Excellent interpersonal and communication skills with a focus on building customer trust Computer Skills Proficiency with repair shop management software eg ShopKey Procede Mitchell1 and basic Microsoft Office applications Availability Willingness to participate in after hours on call rotation weeknights weekends and holidays as scheduled Problem Solving Ability to prioritize tasks and handle high pressure situations effectively Certifications ASE Service Consultant certification or equivalent is a plus Physical Requirements Ability to stand walk and occasionally lift to 25 lbs in a shop environment Work Schedule Full time position typically Monday through Friday 830am 530pmParticipation in after hours on call rotation required approximately 1 week per month subject to change Benefits Competitive Wages Be paid your worth Tuition assistance for educational and ongoing career growth Health dental and vision coverage begins on the first day of the following month Paid Time Off PTO starts accruing day one of your full time employment Holidays 6 Holidays and 2 Floating Holidays per year 401K with company matching Long Term Disability SuppliedShort Term Disability SuppliedLife Insurance SuppliedHealthiest You Virtual Health Care paid by InterstatePPE Reimbursement Safety Glasses and Safety Boot ReimbursementPet Insurance We care about our furry friends Employee Discounts available on products and services Paid Employee Assistance Program Free 247 Access to a guidance consultant regarding life challenges you or family member may face Paid Health and Well being screening for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice Interstate Companies is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration Military Friendly Hiring IPSRT

Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life: To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills: Required: Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred: A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $20.60/Hr. Pay Details: Starting wage: $20.60 per hour (non-negotiable) Schedule: 15 to 30 hours per week Availability: Weekend and holiday availability is required Split-shift differential: When working a split shift, employees receive a $2.00 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift. Effective split-shift hourly rate: $22.60 per hour (base wage + differential) Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Bozeman, MT - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B

**Job Category:** RAS Shuttle Dispatchers **Republic Airways is recruiting a Dispatcher who is positive, dependable, and focused on maintaining the safety of our guests and associates as they hold the responsibility of fulfilling campus transportation needs** , including the 105,000 square foot trainer center, corporate headquarters, adjacent hotels, and parking garage at our Corporate Headquarters in Carmel, Indiana. The Shuttle Bus Dispatcher duties include scheduling drivers, assigning routes, ensuring proper coverage to meet business requirements, assisting with record maintenance, accident reporting and giving drivers direction. _A Commercial Driver's License (CDL) is not required for this role_ **Responsibilities** At Republic Airways, you will be responsible for coordinating our Shuttle Buses on campus, providing transportation to and from off-site parking and between campus and off campus sites. This includes and is not limited to: + Scheduling drivers and maintaining proper coverage. + Communicate information and instructions to drivers (i.e., schedules, route changes, road conditions, accidents, emergencies, etc.) advising on a variety of situations that may impact scheduled transportation services. + You and the Supervisor of drivers will collaborate while the Operations manager is away or anytime the Operations manager deems it necessary for you to stand-in for them. + Coordinate with the Supervisor of drivers & Dispatchers to ensure that there around the clock coverage of phone calls, all emails and text messages to ensure the seamless operation of this department. + Maintain driver work tickets and ensure they are available to driver with plenty of advance notice. + Receives and maintains all driver paperwork and files appropriately (fuel receipts, paper logs if needed, vehicle inspection reports). + Monitors service for timeliness and consistency. + Assist Shuttle Bus Operations Manager as well as dispatch supervisor and driver supervisor with driver training, recruitment, and engagement. + Follow all company, DOT, OSHA, Drug & Alcohol policies other guidelines as required + Greeting all Team Members with appropriate greeting ("Good Morning", "Good Afternoon, "Good Evening"). + Establishes and maintains clear communications with drivers and management team to ensure a consistent, superior level of customer service. + Performs other duties as assigned or Delegated by the Operations manager and both Supervisors. **Basic Qualifications:** + Minimum of a High School Diploma or GED equivalent + Must be at least 21 years of age due to licensed driving requirements + Ability to communicate both verbal and written information to guests and drivers + Proven record of following state and federal motor vehicle regulations + Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. + Must have knowledge of working knowledge of DOT rules and regulations. All Republic Drug and Alcohol Policies. + Must be flexible, during seasonal peak schedule changes and weekend work may occur + Experience in the use of computers and associated software (Microsoft Office Suite). Teams, and outlook **Preferred Experience & Certifications** + 2 years' dispatch experience with a passenger transportation company + Be in good standing with Republic Airways **Why Work Here** + Travel Privileges across 2 major airlines- Delta and United as well as ZED + The most competitive benefit package across the industry- including medical, vision, dental, life, long-term and short-term disability, and AD&D + Immediate 401K Vesting & Company Match at 3% + Ample professional development opportunities and career growth opportunities that can help land a job with our mainline partners **Who We Are** Founded in 1974 and based in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in the U.S. Republic operates a nearly 1,000 daily flights to 100 cities in 40 U.S. states, Canada, the Caribbean and Central America under our major airline partner brands of American Eagle, Delta Connection and United Express. We are more than a premier airline. We are family. Each of our 6,000+ professionals - whether they work at our corporate headquarters, on the ground at one of our 11 bases or in the air with our passengers - are responsible for our Company's success We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles - those words are put into action every day at Republic. **EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **Equal Opportunity Employer, Disability and Veteran Accommodations** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Founded in 1974 and headquartered in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in North America. Republic operates a fleet of 200+ Embraer 170/175 aircraft and offers scheduled passenger service with 900 daily flights to 80+ cities in the U.S. and Canada. Republic continues to lead the way in innovation and operational excellence for 50 years. The unrivaled work being done by our over 6,000 Associates sets us apart from the competition. We are in an era of growth and untapped potential across the aviation industry. It's an exciting time to be part of our Company, from corporate positions to the flight deck. No matter your role, your opportunities are elevated at Republic Airways. Republic Airways fosters a culture of trust, respect, care and fun. We believe our people and the passion they bring to their work is what distinguishes us. We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles - those words are put into action each and every day at Republic.

Job Category: RAS Shuttle Dispatchers Republic Airways is recruiting a Dispatcher who is positive, dependable, and focused on maintaining the safety of our guests and associates as they hold the responsibility of fulfilling campus transportation needs, including the 105,000 square foot trainer center, corporate headquarters, adjacent hotels, and parking garage at our Corporate Headquarters in Carmel, Indiana. The Shuttle Bus Dispatcher duties include scheduling drivers, assigning routes, ensuring proper coverage to meet business requirements, assisting with record maintenance, accident reporting and giving drivers direction. A Commercial Driver's License (CDL) is not required for this role Responsibilities At Republic Airways, you will be responsible for coordinating our Shuttle Buses on campus, providing transportation to and from off-site parking and between campus and off campus sites. This includes and is not limited to: * Scheduling drivers and maintaining proper coverage. * Communicate information and instructions to drivers (i.e., schedules, route changes, road conditions, accidents, emergencies, etc.) advising on a variety of situations that may impact scheduled transportation services. * You and the Supervisor of drivers will collaborate while the Operations manager is away or anytime the Operations manager deems it necessary for you to stand-in for them. * Coordinate with the Supervisor of drivers & Dispatchers to ensure that there around the clock coverage of phone calls, all emails and text messages to ensure the seamless operation of this department. * Maintain driver work tickets and ensure they are available to driver with plenty of advance notice. * Receives and maintains all driver paperwork and files appropriately (fuel receipts, paper logs if needed, vehicle inspection reports). * Monitors service for timeliness and consistency. * Assist Shuttle Bus Operations Manager as well as dispatch supervisor and driver supervisor with driver training, recruitment, and engagement. * Follow all company, DOT, OSHA, Drug & Alcohol policies other guidelines as required * Greeting all Team Members with appropriate greeting ("Good Morning", "Good Afternoon, "Good Evening"). * Establishes and maintains clear communications with drivers and management team to ensure a consistent, superior level of customer service. * Performs other duties as assigned or Delegated by the Operations manager and both Supervisors. Basic Qualifications: * Minimum of a High School Diploma or GED equivalent * Must be at least 21 years of age due to licensed driving requirements * Ability to communicate both verbal and written information to guests and drivers * Proven record of following state and federal motor vehicle regulations * Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. * Must have knowledge of working knowledge of DOT rules and regulations. All Republic Drug and Alcohol Policies. * Must be flexible, during seasonal peak schedule changes and weekend work may occur * Experience in the use of computers and associated software (Microsoft Office Suite). Teams, and outlook Preferred Experience & Certifications * 2 years' dispatch experience with a passenger transportation company * Be in good standing with Republic Airways Why Work Here * Travel Privileges across 2 major airlines- Delta and United as well as ZED * The most competitive benefit package across the industry- including medical, vision, dental, life, long-term and short-term disability, and AD&D * Immediate 401K Vesting & Company Match at 3% * Ample professional development opportunities and career growth opportunities that can help land a job with our mainline partners Who We Are Founded in 1974 and based in Indianapolis, Indiana, Republic Airways is one of the largest regional airlines in the U.S. Republic operates a nearly 1,000 daily flights to 100 cities in 40 U.S. states, Canada, the Caribbean and Central America under our major airline partner brands of American Eagle, Delta Connection and United Express. We are more than a premier airline. We are family. Each of our 6,000+ professionals - whether they work at our corporate headquarters, on the ground at one of our 11 bases or in the air with our passengers - are responsible for our Company's success We work to encourage, support and invest in our Associates both professionally and personally. We live and breathe our Vision, Mission, Culture Statement and Guiding Principles - those words are put into action every day at Republic. EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Equal Opportunity Employer, Disability and Veteran Accommodations All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title: Service Advisor Company: I-State Truck Centers Shift: Monday-Friday 6:30am-3:30pm (One Saturday a month rotational schedule) We re growing and looking for an energetic, customer-focused Service Advisor to join our Bismarck team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity! Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We re looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day! Service Advisor Responsibilities: Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer. Assist fellow service office employees with managing schedule and workload. Manage technician time and monitor repair progress for maximum efficiency. Work with parts department by gathering information to complete repair estimates before updating customer for approval. Work with outside vendors for sublet work needed on customer units. Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors. Service Advisor Requirements: Basic computer skills and knowledge High school diploma or equivalent Excellent communication and time management skills Strong problem solver with the ability to think outside of the box. 3 Years of Truck or Automotive Service Writing Experience Required Service Advisor Qualities: Positive attitude Solid written and verbal communication skills including excellent customer service and phone skills. Organized and able to manage time wisely. The desire to succeed in a day-to-day challenging position. Mechanical Experience Computer Skills (Excel, Word, Excede OS) Employee Benefits Competitive Wages Be paid your worth! Tool program - available Tuition assistance - for educational and ongoing career growth Health, dental and vision coverage - begins on the first day of the following month. Paid Time Off - (PTO) starts accruing day one of your full-time employment. Holidays - 6 Holidays and 2 Floating Holidays per year 401(K) - with company matching. Long Term Disability - Supplied Short Term Disability - Supplied Life Insurance - Supplied Healthiest You - Virtual Health Care paid by Interstate. PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement Pet Insurance We care about our furry friends! Employee Discounts - available on products and services Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face. Paid Health and Well-being screening - for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #IPSRT

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers for both Volvo Construction Equipment (CE) and Heavy Duty Trucks. This position will work 1st shift. Responsibilities: Takes customer repair requests and provides accurate estimates in a timely manner Provides technicians repair instructions and performance expectations Completes warranty documentation as needed for accurate and timely transactions Coordinates communication with customers and ensures expectations are met Performs evaluations and work quality reviews with Technicians Ensures all parts purchases and charges are timely and accurate Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met Reports all necessary information to Service Manager Attend company required training. Responsible for supervising technician work flows/activities. Qualifications Education: High school diploma or the equivalent Experience: 5+ year's heavy truck or equipment Technician experience. Experience with Volvo Construction Equipment (CE) and/or similar, Heavy Duty Mack and Volvo truck products, dealerships and corporate systems preferred. Experience in regulatory compliance related to vehicles and shop environments. Knowledge, Skills, & Abilities: Excellent communication skills Strong computer and software skills Positive attitude Professional personal appearance Strong troubleshooting skills Working Conditions/Physical Demands: Will work at a desk in the service department. Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. Will move about the service area. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.

Job Description Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with less hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas. Excel Truck Group is seeking a 1st shift Service Advisor to join our Roanoke, VA team. If you are a truck or auto service advisor or if you have strong administrative skills, and truck or automotive technical skills, this is a career you should explore! Some of the benefits to you: Industry leading pay: Base compensation range starts between $55,000-$75,000 annually, plus monthly performance bonus Bonus opportunities - Earn additional monthly bonus opportunities! This includes a monthly shift differential bonus of $400, plus a monthly performance bonus. Strong benefits package - Includes multiple health plans to choose from with great coverage, dental, short and long-term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays. Desirable schedule - 1st shift Monday-Friday weekday schedule. Environment - Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. You will also have a better communication system in place to provide better customer service and expedite process seamlessly as needed Advancement - As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company Stability - Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Join an established dealer that has been in business since 1981, over 800 employees with 10 locations serving the mid-Atlantic market. Family-owned - Get to know the owners of the company! See how active they are within the organization and how much they care about their employees. Key Responsibilities: Provide administrative assistance supporting a high-volume Truck Service team. Support the diagnostic, repair estimate, commitment of payment, repair, and vital communication as a part of the repair process (opening and closing RO's). Communicates promptly addresses and resolves customer concerns and service follow-up issues. Build productive working relationships with fellow employees through clear communications. Has an approachable style; fosters open communication through active listening. Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle. Maintain open communications with our technicians, management team and customers regarding job/repair status changes. Follow up with customers to ensure they are satisfied with the service they received. Promote cooperation and teamwork among technicians and support staff. Assists other Service Advisors when needed. May assist or lead the dispatch process of drivers to pick-up and deliver trucks to and from our customers. Support our Safety Culture and is committed to our Elite Support principles. Perform all other related duties as assigned to support our dealership and our customer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Job Description Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction (CSI score) cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Advisor provides advice to customers regarding vehicle repairs. Key Responsibilities: Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles for service. Open and close work orders in a timely manner. Research vehicle recalls, service & repair information with manufacturers' websites. Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner. Job Recruitments Must have excellent customer service experience. Must work closely with vehicle repair technicians. Excellent verbal and written skills. Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required. Able and comfortable with multi- tasking. Possess high level of overall technical knowledge. Clean driving record, and must pass drug screen and background check. Education Business Degree preferred or equivalent related experience. Experience working in a heavy duty dealership preferred. What We Offer: Competitive salary and benefits package. Opportunities for professional development and growth. A supportive and dynamic work environment. Ready to Join Us? If you're interested in a fulfilling career with M&K Truck Centers, apply today and take the next step in your professional journey! For more information please feel free to contact our Recruiter Katie Denhof at *************.

We are looking for an energetic and. hard working Service Advisor to join our team! Toyota of Santa Barbara is a fast paced, rewarding dealership with huge growth potential. We are seeking the right people to grow with us and develop their careers. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Compensation: $ - $ Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements: Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Toyota of Santa Barbara is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Full-time Description As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities: Customer Interaction: Greet customers and assess their service needs. Listen carefully to customer problems and concerns. Set and manage expectations regarding service delivery. Service Coordination: Arrange appropriate service and repairs based on customer requests. Estimate costs and completion time for repairs. Verify insurance information. Conduct inspections and test drives. Additional Services: Recommend additional services based on customer needs. Provide detailed explanations of necessary repairs and cost estimates. Obtain approval from customers for additional work. Customer Satisfaction: Ensure prompt, courteous, and effective service. Communicate with customers about the status of their vehicle repairs. Requirements To become a Toyota Service Advisor, you'll need a combination of qualifications and skills. Here's what you should aim for: Education and Certification: A high school diploma or GED is typically required. Vocational training in automotive technology or an associate degree with a focus on service operations. ASE certification preferred Minimum 1 year service advisor experience Mechanical Knowledge: Develop a thorough understanding of auto repair and maintenance. Familiarity with Toyota systems and process Customer Service Skills: Strong communication skills are essential. Be client-oriented, organized, and attentive to detail. Prioritize customer satisfaction and effective service delivery. Sales and Computer Proficiency: Basic computer skills are necessary for managing service records and communicating with customers. Salary Description $48000- $120000/year

Since 1952, Lawson Products has worked hard to make our customers' jobs easier by improving their operational efficiency, productivity and overall performance. As a leader in the MRO industry, we partner with customers to make sure they have the right maintenance and repair parts on hand when needed. We're looking for a motivated Customer Service Rep to provide excellent customer service to Lawson Products' sales reps, customers and internal teams. Our corporate headquarters is located in Chicago, IL. This position will be in the office on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday. The hours will be 10:30-7 Monday-Friday. We offer a competitive benefits package that includes vision, dental, medical and retirement benefits, as well as a paid holiday and PTO package. Responsibilities: * Responds to a minimum of 40 calls per day in an inbound call center. * Maintain a strong performance against established key performance indicators. * Input and modify customer orders in SAP system. * Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests. * Track order shipments and provide proof of delivery upon request. * Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments. * Process document requests. * Process credit and debit memo requests that fall within department policy. * Answer common product questions as first line of response. * Resolve transactional discrepancies and customer complaints. * Other duties as assigned. Qualifications & Requirements: * High School Diploma or GED. * Minimum 1 year experience in an inbound call center, preferred. * Effective verbal and written communication skills. * Basic computer skills and the ability to navigate company internal and external websites. * Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel. * Basic maintenance, repair and operational (MRO) product knowledge is preferred. * SAP experience, a plus. * Possesses entry-level problem solving kills. * Previous manufacturing/distribution and sales experience a plus. * Ability to maintain customer-focus and multi-task in a fast-paced environment. The hourly rate for this role is $21.50. Lawson Products is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

The Service Advisor serves as the primary liaison between customers and the service department. This role is responsible for scheduling service work, preparing accurate estimates, coordinating repair instructions, and ensuring that customer expectations are met throughout the repair process. The Service Advisor also plays a critical role in selling additional services, maintaining regulatory compliance, and supporting the overall productivity, safety, and profitability of the dealership. Essential Duties and Responsibilities Customer & Service Coordination Greet customers, take repair requests, and provide accurate cost and time estimates in a timely manner. Maintain clear, proactive communication with customers throughout the repair process, ensuring expectations are understood and met. Develop strong working relationships with customers to drive satisfaction, retention, and dealer growth. Work Order & Documentation Management Open, update, and close repair orders with accuracy and efficiency. Complete warranty documentation and related financial recordkeeping tasks as required by OEM and dealership standards. Ensure all parts purchases and related charges are documented correctly and on time. Technician & Shop Support Provide technicians with clear repair instructions, job details, and performance expectations. Conduct evaluations and work quality reviews with technicians to ensure compliance with dealership and OEM standards. Coordinate with the Parts Department to ensure timely availability of required components. Compliance & Safety Ensure all regulatory requirements related to vehicles, shop environments, and warranty administration are met. Promote and support a safe, efficient work environment that complies with OSHA and company safety standards. Report operational concerns, compliance issues, and performance metrics to the Service Manager as required. Secondary Duties Attend required company training and OEM programs to maintain up-to-date knowledge. Supervisory Responsibilities This role has no direct supervisory responsibilities. May assist with mentoring apprentices, interns, or new hires as assigned. Required Qualifications Education High school diploma or equivalent required. Experience Minimum of 5 years' experience as a heavy truck or equipment technician. Prior experience with Mack and Volvo products, dealership operations, and OEM systems preferred. Experience with regulatory compliance related to vehicles, warranties, and shop operations. Knowledge, Skills, and Abilities Strong technical troubleshooting knowledge with heavy trucks or equipment. Excellent customer service and communication skills, both verbal and written. Proficiency with computers and dealership software systems. Professional demeanor and personal appearance. Ability to work in a fast-paced, high-pressure environment while maintaining accuracy and composure. Positive attitude with a focus on problem-solving and collaboration. Work Environment and Physical Demands Primarily office/desk-based role within the service department. Frequent movement throughout the service shop to interact with technicians and inspect vehicles. Regular exposure to noise, vibration, dust, exhaust fumes, paint, and other hazardous or non-hazardous materials. Must be able to stand, walk, and bend for extended periods. Accountability and Compliance Adhere to all dealership policies, procedures, and OEM requirements. Protect the confidentiality of customer and company information. Participate in required training, performance reviews, and continuous improvement initiatives. Report all safety concerns, incidents, or compliance issues immediately to leadership.

Job Title: Service Advisor Company: I-State Truck Centers We re growing and looking for an energetic, customer-focused Service Advisor to join our Great Falls team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity! Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We re looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day! Service Advisor Responsibilities: Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer. Assist fellow service office employees with managing schedule and workload. Manage technician time and monitor repair progress for maximum efficiency. Work with parts department by gathering information to complete repair estimates before updating customer for approval. Work with outside vendors for sublet work needed on customer units. Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors. Service Advisor Requirements: Basic computer skills and knowledge High school diploma or equivalent Excellent communication and time management skills Strong problem solver with the ability to think outside of the box. 3 Years of Truck or Automotive Service Writing Experience Required Service Advisor Qualities: Positive attitude Solid written and verbal communication skills including excellent customer service and phone skills. Organized and able to manage time wisely. The desire to succeed in a day-to-day challenging position. Mechanical Experience Computer Skills (Excel, Word, Excede OS) Employee Benefits Competitive Wages Be paid your worth! Tool program - available Tuition assistance - for educational and ongoing career growth Health, dental and vision coverage - begins on the first day of the following month. Paid Time Off - (PTO) starts accruing day one of your full-time employment. Holidays - 6 Holidays and 2 Floating Holidays per year 401(K) - with company matching. Long Term Disability - Supplied Short Term Disability - Supplied Life Insurance - Supplied Healthiest You - Virtual Health Care paid by Interstate. PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement Pet Insurance We care about our furry friends! Employee Discounts - available on products and services Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face. Paid Health and Well-being screening - for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #IPSRT

Job Title: Service Advisor Company: I-State Truck Centers Were growing and looking for an energetic, customer-focused Service Advisor to join our Great Falls team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity! Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. Were looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day! Service Advisor Responsibilities: * Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer. * Assist fellow service office employees with managing schedule and workload. * Manage technician time and monitor repair progress for maximum efficiency. * Work with parts department by gathering information to complete repair estimates before updating customer for approval. * Work with outside vendors for sublet work needed on customer units. * Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors. Service Advisor Requirements: * Basic computer skills and knowledge * High school diploma or equivalent * Excellent communication and time management skills * Strong problem solver with the ability to think outside of the box. * 3 Years of Truck or Automotive Service Writing Experience Required Service Advisor Qualities: * Positive attitude * Solid written and verbal communication skills including excellent customer service and phone skills. * Organized and able to manage time wisely. * The desire to succeed in a day-to-day challenging position. * Mechanical Experience * Computer Skills (Excel, Word, Excede OS) Employee Benefits * Competitive Wages Be paid your worth! * Tool program - available * Tuition assistance - for educational and ongoing career growth * Health, dental and vision coverage - begins on the first day of the following month. * Paid Time Off - (PTO) starts accruing day one of your full-time employment. * Holidays - 6 Holidays and 2 Floating Holidays per year * 401(K) - with company matching. * Long Term Disability - Supplied * Short Term Disability - Supplied * Life Insurance - Supplied * Healthiest You - Virtual Health Care paid by Interstate. * PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement * Pet Insurance We care about our furry friends! * Employee Discounts - available on products and services * Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face. * Paid Health and Well-being screening - for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration. #IPSRT

Job Title: Service Advisor Company: I-State Truck Centers We're growing and looking for an energetic, customer-focused Service Advisor to join our Great Falls team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity! Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We're looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units - Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships that is why we carry out Pride in Service in every interaction, every single day! Service Advisor Responsibilities: Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointment to completing invoice and collecting from customer. Assist fellow service office employees with managing schedule and workload. Manage technician time and monitor repair progress for maximum efficiency. Work with parts department by gathering information to complete repair estimates before updating customer for approval. Work with outside vendors for sublet work needed on customer units. Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors. Service Advisor Requirements: Basic computer skills and knowledge High school diploma or equivalent Excellent communication and time management skills Strong problem solver with the ability to think outside of the box. 3 Years of Truck or Automotive Service Writing Experience Required Service Advisor Qualities: Positive attitude Solid written and verbal communication skills including excellent customer service and phone skills. Organized and able to manage time wisely. The desire to succeed in a day-to-day challenging position. Mechanical Experience Computer Skills (Excel, Word, Excede OS) Employee Benefits Competitive Wages - Be paid your worth! Tool program - available Tuition assistance - for educational and ongoing career growth Health, dental and vision coverage - begins on the first day of the following month. Paid Time Off - (PTO) starts accruing day one of your full-time employment. Holidays - 6 Holidays and 2 Floating Holidays per year 401(K) - with company matching. Long Term Disability - Supplied Short Term Disability - Supplied Life Insurance - Supplied Healthiest You - Virtual Health Care paid by Interstate. PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement Pet Insurance - We care about our furry friends! Employee Discounts - available on products and services Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face. Paid Health and Well-being screening - for employees and their spouse Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration. #IPSRT

Schneider is seeking a Senior Service Advisor in Phoenix, AZ to work with drivers, vendors and internal associates in an in-office setting when equipment breaks down and repairs are needed. The Senior Service Advisor will estimate repair times and communicate the availability of equipment to others in the organization. Responsibilities: * Respond to incoming calls and messages regarding equipment breakdowns and accidents. * Provide guidance, coaching and analysis on breakdowns and repairs. * Diagnose root causes of breakdowns, interpret fault codes and make informed repair decisions. * Negotiate, purchase and manage outside repair solutions to maximize company cost and service quality. * Use critical thinking and decision-making skills to determine the best solution that balances cost, service and operational impacts. * Adhere to repair guidelines and standard operating procedures to ensure compliance and consistency. * Provide step-by-step guidance to drivers on maintenance procedures. * Stay up to date on DOT regulations and Schneider-specific policies. Skills and qualifications: * Technical degree in diesel technology preferred but not required. * 1-2 years of diesel or automotive repair experience. * Knowledge of DOT regulations. * Effective written and verbal communication skills. * Able to work in a fast-paced environment. Pay and benefits: * Medical, dental and vision insurance. * Company paid life insurance. * 401(k) savings plan with company match. * Paid time off and paid holidays. * Results-based incentive pay program where you can earn above and beyond your base pay. * Tuition reimbursement. * See full list of Fleet Maintenance Support benefits.

We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction. Duties/Responsibilities: Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs. Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service. Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received. Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks. Enters special requests and customer information into the system and assists with processing paperwork for completed service. Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Proficient with Microsoft Office Suite or related software. Valid driver's license. Education and Experience: High school diploma or equivalent required. At least one year of related dispatching experience preferred. Physical Requirements: Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment. Must be able to lift up to 15 pounds.

We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction. Duties/Responsibilities: Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs. Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service. Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received. Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks. Enters special requests and customer information into the system and assists with processing paperwork for completed service. Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Proficient with Microsoft Office Suite or related software. Valid driver's license. Education and Experience: High school diploma or equivalent required. At least one year of related dispatching experience preferred. Physical Requirements: Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment. Must be able to lift up to 15 pounds.

Job Description We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction. Duties/Responsibilities: Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs. Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service. Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received. Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks. Enters special requests and customer information into the system and assists with processing paperwork for completed service. Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Proficient with Microsoft Office Suite or related software. Valid driver's license. Education and Experience: High school diploma or equivalent required. At least one year of related dispatching experience preferred. Physical Requirements: Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment. Must be able to lift up to 15 pounds.