Customer Service Associate jobs at Intertek - 2590 jobs

Application deadline: Jan 22, 2026 As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care. You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect. Key job responsibilities Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience. Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients. Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service. Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work. Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs. A day in the life In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues. About the team Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. Basic Qualifications - 2+ years of customer service in a healthcare call center environment experience - 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience - Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems Preferred Qualifications - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

A leading AI knowledge management firm is seeking a Head of Customer Success for North America. This role involves nurturing strategic partnerships with C-suite executives to enhance customer engagement and implement AI ROI strategies. The ideal candidate has over 10 years of experience in customer success, understands the complexities of regulated industries, and excels in communication and strategic thinking. The position is based in Sunnyvale, CA, requiring in-office presence and offers significant responsibility in driving client outcomes and satisfaction. This is a key role for shaping AI transformation in customer operations. #J-18808-Ljbffr

Job Type: Regular Full-Time Retail Sales - Immediate Hire - First Sale Bonus - Paid Training On behalf of our client, NRG, we are looking for Retail Sales Associates with enthusiastic personalities to join our team of Energy Pros. Bring your potential, and we will maximize it. Promote services that everyone needs. As an Energy Pro, You Will: * Work within your local retailer * Engage with consumers about NRG electricity and gas * Help customers in your community by lowering their energy costs * Learn how to uncover consumer desires and overcome objections * Foster professional relationships with customers and fellow employees * Welcome customers and politely offer solutions * Collaborate with your team to accomplish goals and celebrate success * No door-to-door, cold calling, or telemarketing What's in it For You? * Average sales reps expected to earn between $800 - $1,000 weekly * First sale bonus * Career growth and advancement opportunities * Enhanced work life balance with early release incentives * Paid training course * Base + uncapped commission * Next day pay on-demand with DailyPay * Base pay raise opportunity every 6 months * Premier retail locations * Health benefits, paid time off, and 401k w/ company match About 2020 Companies 2020 Companies is an outsourced Sales & Marketing company representing NRG. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers. CLICK "APPLY" NOW FOR IMMEDIATE CONSIDERATION We are committed to maintaining a diverse and inclusive environment offering an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #SalesAssociate #Sales #Retail #Job #Career Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Customer Service Representative 2 12 months Phoenix locations (Onsite) 5 openings - 4635 S. Central Ave., Phoenix, AZ 85040 1 opening - 5324 E. Washington St., Phoenix, AZ 85034 2 openings - 4522 W. Indian School Rd., STE 4-9, Phoenix, AZ 85031 Pay Rate: $16/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis

We are seeking a dedicated and enthusiastic recent college graduate for a Contract-to-Hire Sea Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences. Responsibilities: Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services. Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery. Issue Resolution: Address and resolve shipment discrepancies or issues promptly. Documentation: Prepare and process necessary shipping and customs documentation. Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations. Data Management: Maintain accurate records of shipments and update relevant systems with current information. Qualifications: Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. Skills: Excellent communication, organizational, and problem-solving skills. Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus. Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment. Compensation: $23.00 - $25.00 per hour

Title: Specialist, Research Engagement Services I Duration: 06 Months Candidates must have a completed Bachelors Degree for consideration. Candidates must be flexible enough to work in either of the following shifts based on requirements: 9am-6pm EST or 10am-7pm EST Overview: Research Engagement Services (RES) Specialists provide world-class service by engaging directly with clients, prospects and vendors to coordinate requests with Client Research & Advisory Experts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive. In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Client Expert community to problem solve around our clients most pressing technology and business-related questions and problems. Other duties include: Coordinate with internal and external stakeholders to schedule research interviews. Serve as primary day-to-day contact for member and prospective companies for research projects. Ensure that CRM database (Client.com) contains accurate account details, contact information, and notes regarding research interview requests. Provide research support on a variety of projects. Maintain project dashboards to provide clear and accurate visibility into project ownership, progress and next steps. Time management and organizational skills Written and verbal communication skills Analytical mindse

Customer Service Representative 2 12 months Glendale Locations 5 Openings 6010 N. 57th Dr., Glendale, AZ 85301 3 Openings 4324 W. Olive Ave., Glendale, AZ 85302 Pay Rate: $16/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis Required Skills Follows established guidelines Solving difficult customer service complaints/problems Customer Service Experience Preferred Skills Bilingual

Job Type: Regular Full-Time Retail Sales - Immediate Hire - First Sale Bonus - Paid Training On behalf of our client, NRG, we are looking for Retail Sales Associates with enthusiastic personalities to join our team of Energy Pros. Bring your potential, and we will maximize it. Promote services that everyone needs. As an Energy Pro, You Will: * Work within your local retailer * Engage with consumers about NRG electricity and gas * Help customers in your community by lowering their energy costs * Learn how to uncover consumer desires and overcome objections * Foster professional relationships with customers and fellow employees * Welcome customers and politely offer solutions * Collaborate with your team to accomplish goals and celebrate success * No door-to-door, cold calling, or telemarketing What's in it For You? * Average sales reps expected to earn between $800 - $1,000 weekly * First sale bonus * Career growth and advancement opportunities * Enhanced work life balance with early release incentives * Paid training course * Base + uncapped commission * Next day pay on-demand with DailyPay * Base pay raise opportunity every 6 months * Premier retail locations * Health benefits, paid time off, and 401k w/ company match About 2020 Companies 2020 Companies is an outsourced Sales & Marketing company representing NRG. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers. CLICK "APPLY" NOW FOR IMMEDIATE CONSIDERATION We are committed to maintaining a diverse and inclusive environment offering an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #SalesAssociate #Sales #Retail #Job #Career Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Job Type: Regular Full-Time Retail Sales - Immediate Hire - First Sale Bonus - Paid Training On behalf of our client, NRG, we are looking for Retail Sales Associates with enthusiastic personalities to join our team of Energy Pros. Bring your potential, and we will maximize it. Promote services that everyone needs. As an Energy Pro, You Will: * Work within your local retailer * Engage with consumers about NRG electricity and gas * Help customers in your community by lowering their energy costs * Learn how to uncover consumer desires and overcome objections * Foster professional relationships with customers and fellow employees * Welcome customers and politely offer solutions * Collaborate with your team to accomplish goals and celebrate success * No door-to-door, cold calling, or telemarketing What's in it For You? * Average sales reps expected to earn between $800 - $1,000 weekly * First sale bonus * Career growth and advancement opportunities * Enhanced work life balance with early release incentives * Paid training course * Base + uncapped commission * Next day pay on-demand with DailyPay * Base pay raise opportunity every 6 months * Premier retail locations * Health benefits, paid time off, and 401k w/ company match About 2020 Companies 2020 Companies is an outsourced Sales & Marketing company representing NRG. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers. CLICK "APPLY" NOW FOR IMMEDIATE CONSIDERATION We are committed to maintaining a diverse and inclusive environment offering an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #SalesAssociate #Sales #Retail #Job #Career Job Description: Sell products and services in a retail store, kiosk, and/or event environments Maintain professional interaction with both customers and fellow employees Meet or exceed personal sales goals on a monthly basis Courteously welcome customers and offer assistance Direct customers by escorting them to displays; assess needs and suggests products to fit those needs Advise customers by providing information on products and services Help customers make selections by building customer confidence Accurately document and report sales Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensure work station/kiosk is clean, well-organized, functional and presentable at all times Responsible for submitting all paperwork completely and accurately Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on rejection percentage and substantiated complaints Qualifications: High school diploma or equivalent required Six (6) months prior sales, retail, telecom or marketing experience Demonstrated knowledge of products and services Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to multi-task in a fast-paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020 Companies, Inc. is required to comply with the National Labor Relations Act. Therefore, we will recruit and refer any and all applicants without regard to their protected concerted activities, including whether they have been involved in a class-action suit against 2020 Companies, Inc. for alleged violations of labor and employment laws. We acknowledge the right of employees to engage or to refrain from such activities. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Customer Service Representative 2 Benson, AZ (Onsite) (multiple locations available: Prescott Valley, Phoenix, Glendale, Chandler,Tucson, AZ, Douglas, AZ,Benson, AZ, Sierra Vista, AZ ) 12 months Pay Rate: $16/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis Required Skills Follows established guidelines Solving difficult customer service complaints/problems Customer Service Experience Preferred Skills Bilingual

Customer Service Representative 2 12 months Chandler, AZ 85225 Pay Rate: $16/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis Required Skills Follows established guidelines Solving difficult customer service complaints/problems Customer Service Experience Preferred Skills Bilingual

Title: Customer Service Representative Schedule: Hours can be either Monday-Friday 8am-4:30pm OR Monday-Thursday 7:45am-5pm and Friday 7:45am-12:30pm Pay: $27/hr plus commission We're looking for a proactive and empathetic individual to join our team during our busiest season. This role involves managing a high volume of customer interactions-primarily via email (80%) and phone (20%)-to support order inquiries, especially for school-related orders which are currently experiencing a 2-3 week delay. The ideal candidate will be a strong communicator who can listen, let customers vent, and respond with patience and professionalism. Key Responsibilities: Respond to 50-75 customer emails daily through Salesforce, along with incoming calls. Provide updates on order timelines and manage expectations with empathy. Assist with new parts orders, ranging from hardware to furniture and carpet kits. Collaborate occasionally with logistics, production, and installers for warranty-related issues. Handle paperwork efficiently in a document-heavy environment. What We're Looking For: Customer service experience A go-getter who asks the right questions and takes initiative. Strong customer service skills with the ability to think outside the box. Someone who thrives in a fast-paced, high-volume setting. A team player who's comfortable working independently and asking for help when needed.

At DRB Homes we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day. We believe hard work is important but we also know that balance is essential. We encourage employees in becoming their best, both personally and professionally. Everything we produce is a result of the hard work and talent of our team members. We believe that when good ideas are shared, great things can happen. The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including: Medical, dental, and vision insurance options Paid time off Company provided life insurance policy 401(k) plan and match Gym membership reimbursement Career development and opportunities for advancement Charitable activities and more Job Purpose: The Sales Associate is classified as a training position leading to a Community Sales Consultant position. This position is responsible for the sale of new construction homes in designated communities. Commute time will vary based on the location of community. Duties and Responsibilities Meet and greet all prospective customers. Demonstrates model home; provides information on home features and benefits. Provide information regarding community and surrounding area. Assist customer with selection of home site, house plan, and structural options. Pre-qualify customer and complete contract worksheet. Prepare all contracts addenda, color selections, etc. accurately and completely. Assist customer with loan application, obtain deposits per company requirements; Participate in meetings with the production team to assure planning and execution of building process. Follow up with loans, contingent contracts, listings of re-sales, and home owners after settlement. Participate in weekly sales meetings. Successfully pass the Sales Consultant Training Program Milestones Job Requirements: Excellent oral and written skills Punctual Professional appearance and manner Excellent presentation skills Demonstrated problem solving and negotiation skills Well organized and self-directed Strong interpersonal skills, customer service driven Displays a friendly, enthusiastic, approachable manner Driven yet empathetic Desire to succeed and meet sales goal Must be proficient in Windows and Microsoft Office Suite Must have valid state driver's license and auto liability insurance for business travel within communities, to other communities and/or other designated business locations (DRB or other) A Real Estate License Prior New Home Sales, Property Management, Leasing, or High-End Retail sales preferred with excellent customer satisfaction Prior customer service experience preferred Must have a High School diploma or equivalent Associate's or Bachelor's degree in Business, Marketing, or Sales Marketing or equivalent experience in home sales; or combination of education and equivalent work experience preferred At DRB Homes employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law. If you require a reasonable accommodation to apply for this position please contact DRB Homes' corporate offices at ************.

Role: Customer Service Representative Onsite Pay rate: $21 - 22/h The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Demonstrate consistent good quality and performance results. Provide consistent service that is customer focused and professional. Supporting Field Sales agents with insurance product information SKILLS • Ability to effectively communicate and build strong partnerships with newer employees. • Basic computer skills and knowledge of database software. • Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise. • Demonstrated attention to detail, organizational skills, and time management skills. • Ability to work a flexible schedule to meet the needs of the business and performance requirements. Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work experience in a contact center environment preferred.

About the Company Job Title : Customer Service Representative Worksite : Onsite Duration : 3+ Months About the Role Job Description: Qualifications: Exceptional communication and organizational skills. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. 2+ years of service or relevant experience preferred. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives. Required Skills: Exceptional communication and organizational skills.

This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred

We have mutiple locations For this role Job Title : Customer Service Representative 2 Candidates may be assigned to any of the following locations based on business needs: Flagstaff, AZ Surprise, AZ Phoenix, AZ Glendale, AZ Prescott Valley, AZ Chandler, AZ Tucson, AZ Douglas, AZ Benson, AZ Sierra Vista, AZ Local candidates only. Resumes must clearly state the candidate's current location. Position Type Staff Augmentation | Full-Time (40 hours/week) Day Shift: 8:00 AM - 5:00 PM Position Summary The Customer Service Representative 2 performs journey-level customer service duties involving direct interaction with the general public. This role requires handling customer inquiries, resolving complaints, providing eligibility and program information, and maintaining accurate records. The position may require discretion when releasing information and resolving complex customer issues by applying established policies and procedures. Key Responsibilities Provide customer service support via phone and in person Respond to inquiries related to licenses, registrations, permits, programs, or services Resolve customer complaints and service or billing issues Maintain accurate records of customer interactions, inquiries, and resolutions Research policies and procedures to resolve customer issues effectively Complete contract forms, address changes, service discontinuance orders, and other documentation using computer systems Determine service charges, collect payments or deposits, and arrange billing when applicable Reconcile cash receipts, prepare deposits, and transmit funds to the bank or state treasurer as required Refer unresolved or complex issues to appropriate departments Notify customers of claim investigation results or service adjustments Required Skills Proven customer service experience Ability to follow established guidelines and procedures Strong problem-solving skills, especially in resolving difficult customer complaints Effective verbal and written communication skills Basic computer and data entry skills Preferred Skills Bilingual (English/Spanish preferred)

Shift: Day Shift | Monday-Friday | 8:00 AM - 5:00 PM The Customer Service Representative 3 is a customer-facing, onsite role involves direct interaction with taxpayers, handling payments, and providing licensing-related assistance in accordance with state laws and procedures. Key Responsibilities Assist taxpayers in person with licensing inquiries and applications Receive, process, and apply payments (cash, checks, money orders) Perform daily reconciliation and end-of-day till balancing Update and maintain accurate taxpayer records Explain licensing laws, rules, and procedures clearly and professionally Ensure accuracy in data entry and financial transactions Required Skills & Experience Minimum 2+ years of experience in: Customer service Data entry At least a few months of cashiering experience Comfortable handling cash and financial transactions Strong communication and customer-handling skills Preferred Skills Bilingual (Spanish-speaking preferred) Additional Requirements Local candidates only (must already be in Phoenix, AZ at time of submission) Resume must clearly state current location Must be available for in-person interviews within 1 week of posting close 100% onsite role - no remote option Security clearance required Seasonal position

Job Title : Customer Service Representative (CSR) Fully onsite for first week (training) Then 1-2 days/week onsite Job Type Staff Augmentation Hourly | 40 hours/week Day Shift: 8:00 AM - 5:00 PM Job Summary The Customer Service Representative will handle incoming calls. The role involves providing accurate information regarding licensing, payments, compliance questions, and general inquiries. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced call center environment. Key Responsibilities Answer high-volume inbound calls professionally and efficiently Provide information on licenses, payments, compliance, and general board inquiries De-escalate customer concerns and resolve issues effectively Accurately document calls and customer information in CRM systems Perform phone interviews while entering data simultaneously Maintain professionalism under pressure and time constraints Required Skills & Qualifications 1+ year of call center experience Typing speed: minimum 45 WPM (must be listed on resume) Experience using CRM software (specific CRM must be mentioned on resume) Strong verbal and written communication skills Proficiency with computers, phone systems, and software applications Ability to work in a high-volume, fast-paced call center Ability to sit for extended periods Preferred Skills De-escalation techniques Google Suite (Docs, Sheets, Gmail, etc.) Knowledge of customer service best practices Knowledge Areas Problem resolution Business English (grammar, sentence structure, punctuation) Customer service complaint handling