Intradiem jobs

Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone. Who We Are Intradiem is a technology company on a mission to reinvent customer service through automation. What We Do We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year. How We Work We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems. Our Culture We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. Our Values We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values: Servant's Heart-caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. Craftsman's Attitude-taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick). Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers. Your Role: Lead multiple teams of developers (onshore and offshore) to deliver the features defined as the development sprints Manage priorities and remove blockers for multiple scrum teams Provide technical guidance to team members by providing design feedback and by providing code samples when necessary Perform occasional code reviews to validate that coding standards are being followed and to ensure high quality code is being produced Collaborate with product management and architecture teams to break down requirements and design documentation into planned sprint work Facilitate discussions between development team members and key stakeholders to remove ambiguity in requirements Act as a coach for team members on process and procedures, relation building teams, ability to resolve team grievances. Research product development options, technologies, and provides analysis for product direction Conduct all business in accordance with Intradiem policies and procedures Serve customers and internal personnel as a subject matter expert (SME) for responsible areas of the product. Be able to interface with customers during technical discovery sessions to understand technical needs and during product issues demonstrating with confidence that the root cause is understood and that the appropriate corrective action is/has being/been taken. Provide product training and documentation to support internal customers Requirements and Qualifications: Excellent verbal and written English communication skills, impeccable organizational and time management skills Ability to multitask between projects with minimal loss in productivity Strong knowledge of object-oriented programming and data structures Ability to write production-ready code in one or more object-oriented programming languages Strong understanding of SDLC processes and ability to identify areas for improvement in tailored processes Familiarity with CI/CD concepts Fluency in Web Services standards, technologies, tools (e.g. XML, SOAP/REST, etc.), and enterprise class implementation Understanding of enterprise integration patterns (EIP) Design Patterns - Thorough understanding and ability to implement code using common design patterns Experience with working with multiple Scrum teams in a variety of different technical functions, different cultures, local, on-shore and offshore resources Strong understanding of call center technology (ACD, WFM) preferred Bachelor's degree in Computer Science (or related field) or equivalent work experience Master's degree in computer science (or related field) preferred 7-10 years of experience developing enterprise software 5+ years in a management position leading teams of software engineers Work Authorization: Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The API Technical Support Analyst will work on a cross functional team that includes Product Management, QA, Documentation, Professional Services and Support. Their primary responsibility will be to create technical documentation, publish code samples, and assist customers' questions with implementing the AssetWorks' API's. A key function of the role will be to act as a facilitator between technical resources on the project and AssetWorks to ensure that the API framework is meeting needs and driving value for the customer. Additionally, they will need to gain insight to future needs and provide input to Product Management on the expansion and capabilities of the API framework. They will also need to learn the product suite, understand its value proposition, and participate in validating requirements. Job Description: Essential Duties and Responsibilities: Create sample applications for customers to reference Publish code samples for popular programming languages Create technical documentation for internal and public use Create troubleshooting guides for internal and public use Provide consulting for customer paid agreements with using our API's Identify opportunities to improve our API's and communicate with our development team Ability and desire to learn new skills and technologies and apply them on the job Collaborate with and challenge product managers to solidify API requirements Collaborate with team to solve complex bug verifications, release testing, and customer-specific beta software support Demonstrated knowledge of all phases of product life cycle Ability to lead complex projects simultaneously Requirements: The ideal candidate will possess a bachelor's degree from an accredited college or university with a major in Computer Science preferred, or a certificate from a technical training institute. The position requires: 2+ years of software programming experience with developing integrations with a REST API Experience with building cloud-based integrations (Azure, AWS) and API Gateways Experience with source control (Git, GitHub) Proficiency in C# Experience with the Agile framework (Scrum, Kanban, SAFe, etc.) Experience with Oracle and SQL Server databases recommended Excellent attention to detail Effective listening, communication (verbal and written) and presentation skills Strong analytical and problem-solving skills Successful time management and ability to adapt quickly to changing priorities Be a productive team member supporting a wide range of stakeholders Ability to work under pressure to meet deadlines, both as an individual and as part of a team Familiarity with Microsoft Office Suite (preferred) or similar productivity suite Passion for technology Understanding of key API concepts: Authentication mechanisms URI constructs Filtering Pagination Versioning Throttling (limits) Error handling Benefits: Generous Paid Time Off 11 Paid Holidays Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution 401k with employer match which immediately vests Annual Company Bonus Career growth and mentoring opportunities as a smaller business unit within the Volaris Group Tuition Reimbursement Program Employee rewards and recognition programs Optional Employee Stock Purchase Program with company match Pet insurance TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc. Referral bonuses Employee engagement events Flexible remote work arrangements Worker Type: Regular Number of Openings Available: 1

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Summary: Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully. As a Business Strategy and Operations Intern, you will grow your program management, analytics skills, and business acumen to execute our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are executed in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a strong relationship builder, and can manage competing priorities in a rapidly growing business. Key Responsibilities: Shape business strategy in partnership with cross-functional leaders, delivering executive-ready analyses and recommendations that drive Genesys' growth priorities Conduct rigorous quantitative and qualitative analyses, including whitespace sizing, retention and churn diagnostics, adoption and usage tracking, cohort and funnel analysis, to uncover growth opportunities and guide strategic decisions Develop executive-facing deliverables (dashboards, white papers, market and competitive assessments) that distill complex data into clear insights and actionable strategies Identify root causes behind business performance by going beyond surface-level metrics, uncovering the “why” behind trends, and articulating the story the data tells Apply statistical rigor to test hypotheses, validate findings, and strengthen the credibility of recommendations presented to senior stakeholders Continuously optimize business processes and execution models, ensuring strategies are implemented effectively and outcomes are measurable Minimum Requirements: Current graduate-level degree in computer science, data analytics, economics, statistics, business, or related field Proven analytical horsepower with the ability to combine structured quantitative analysis and qualitative reasoning to generate actionable insights Competency in Excel, SQL (Snowflake), and Python, with the ability to apply these tools effectively in a professional environment Experience with dashboarding and visualization tools (e.g., Tableau) to communicate insights clearly Strong foundation in statistics (hypothesis testing, regression, probability, distributions) and the ability to apply these concepts to real-world business problems Demonstrated experience (or ability to quickly ramp) in advanced analyses such as cohort analysis, funnel analysis, retention/churn diagnostics, whitespace opportunity sizing, and adoption/usage tracking Commercially minded: able to frame complex findings in terms of business impact and articulate opportunities to leadership Strong written and verbal communication skills with the ability to create clear, compelling, and executive-ready deliverables Comfort with Generative AI technologies for workflow acceleration, research, and automation High emotional intelligence with strong collaboration skills across technical and business teams Self-starter with intellectual curiosity, growth mindset, and ability to manage multiple priorities in a high-growth, fast-paced environment Compensation range for this role: $24-$53 per hour #LI-CP1 Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $0.00 - $0.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about our company benefits can be found at the following link: ***************************** If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Business Development Representative Position Overview: The Business Development Representative (BDR) is a pivotal role responsible for driving high-quality pipeline growth through a blend of inbound and outbound efforts. This role works closely with Account Executives to strategically target accounts, qualify leads, and create new opportunities. This role requires a proactive mindset, a customer-centric approach, and adaptability to leverage modern tools and techniques in a dynamic sales environment. Key Responsibilities Lead Qualification & Nurturing: Build strong rapport with prospects by providing valuable resources (e.g., webinars, white papers, blog content). Qualify inbound and outbound leads using modern frameworks (e.g., MEDDPIC) and assess their fit based on business needs. Outbound Prospecting: Conduct targeted outreach using intent data, account intelligence, and multi-channel engagement strategies (e.g., cold calling, email, LinkedIn). All outreach should be highly personalized, leveraging company insights, individual details, and intent data or intelligence. Collaboration with Account Executives: Partner on account planning, leveraging shared insights to identify high-potential opportunities for both customer and prospect accounts. Prioritize developing comprehensive Account Profiles to support effective research. Inbound Lead Management: Respond promptly to inbound inquiries, ensuring excellent initial engagement to convert them into qualified opportunities. Database & CRM Management: Maintain Salesforce and lead management platforms with precision, ensuring data accuracy and completeness. Expand contact lists with key personas and decision-makers using advanced research tools and techniques. Social Selling & Digital Engagement: Leverage social media platforms for prospecting, networking, and nurturing relationships. Create and share engaging content to build credibility and trust. Continuous Improvement: Monitor and analyze outreach performance metrics, iterating to improve conversion rates. Stay up to date on industry trends, tools, and competitor activities to refine prospecting strategies. Required Qualifications: Experience: Minimum of 2 years in a business development, sales, or related role, ideally in B2B environments. Communication: Strong written, verbal, and presentation skills with the ability to connect with diverse audiences. Curiosity & Problem-Solving: Proactive in uncovering prospect pain points and aligning solutions to needs. Adaptability: Thrives in a fast-paced, changing environment with the ability to prioritize effectively. Tech Savvy: Comfortable using CRM tools (Salesforce), lead management platforms (e.g., Outreach, Salesloft), and digital collaboration tools. Time Management: Skilled at managing multiple priorities while maintaining attention to detail. Team Collaboration: Experience working in cross-functional and distributed teams. Preferred Qualifications: Familiarity with advanced prospecting tools (e.g., 6Sense, LinkedIn Sales Navigator). Experience with social selling. Experience with video prospecting is a plus. Familiarity with frameworks like BANT, MEDDPIC, or similar qualification criteria. The ideal candidate should demonstrate ambition and a clear vision for advancing within the organization, viewing the BDR role as a steppingstone in their career development. Willingness to travel occasionally for events or trade shows (approximately once per quarter), including working event booths as needed. What Success Looks Like: Consistently meets or exceeds quarterly targets and goals. Develops deep, value-driven relationships with prospects and stakeholders. Drives measurable impact by converting leads into opportunities that align with sales objectives. Collaboration and relationship-building with the sales team are critical to success in this role. Regular weekly alignment on prospecting strategies for both customer and prospect accounts is essential to ensure a unified approach and drive the Account Executive's success throughout the fiscal year. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $45,400.00 - $84,200.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: Investor Services Representative II Locations: Remote Get To Know The Team: As an Investor Services Representative II, you will be responding to caller inquiries with an expected high level of accuracy, while providing an excellent quality customer service experience. This position is an excellent entry level opportunity that will have you professionally interacting with shareholders, brokers and dealers in our inbound call center. Why You Will Love It Here! · Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans · Your Future: 401k Matching Program, Professional Development Reimbursement · Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays · Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave · Wide Range Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees · Training: Hands-On, Team-Customized, including SS&C University · Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: · Provide internal and external customers with full-service solutions and comprehensive transfer agency and/or shareholder services. · Researches, resolves, and responds to inquiries and problems of a more complex nature. · May be responsible for providing on-the-job training for newer associates. · Daily work includes call center activity, transaction processing/data entry, customer correspondence, and quality assurance. · Maintain records for customers (e.g. shareholders, broker/dealers, third-party entities, institutions and client fund groups) and answer inquiries related to fund performance, account status and activity. · Process financial and non-financial mutual fund and corporate security transactions, set up new accounts, perform research and resolve problems related to specific transactions through the utilization of various industry-related products/systems. · Associates within this role evaluate and follow internal processes, controls, and procedures to ensure compliance with client, service level agreement, company, industry, and/or legal regulations. What You Will Bring: · College degree preferred or relevant work experience · At least one year of previous customer service experience within retail, banking or financial services required · Excellent communication skills - verbal and written. · Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems. · Strong analytical/problem solving, ability to research and resolve complex issues usually requiring the coordination of multiple resources. · Quiet space free of distractions to work remotely as needed in times where the office may not be accessible; with access to a personal laptop or computer, WiFi connection, and either a land line or cellular phone with unlimited minutes. Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at ************************ #CA-SG #LI-SG2 Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is seeking a Sr. Art Director with a strong design and conceptual background to join our Brand Experience team within the Creative Design organization. The ideal candidate is both a conceptual thinker and an exceptional doer - able to move seamlessly between big ideas and detailed execution. They combine craft, curiosity, and strategic design thinking to create visually powerful and purposeful work that strengthens the Genesys brand. They thrive in fast-paced, collaborative environments and approach challenges with curiosity and humility. A communicator at heart, they are transparent, proactive, and eager to share ideas and feedback. They care deeply about the team culture they help build, bringing positivity, perspective, and partnership to every interaction. They understand that brand is a living system - not just a logo or color palette, but a complex ecosystem that reflects voice, strategy, and emotion. They think in systems, not one-offs, and know how to translate creative concepts into scalable, on-brand experiences. Responsibilities: Champion the Genesys brand identity - visually express and evolve it across campaigns and programs, events, digital, and print. Concept - brainstorm strategic creative ideas and deliver thorough and easy-to-follow style guides and tool kits Execution- Deliver pixel-perfect and polished, production-ready assets that elevate and push the brand forward. Collaborate cross-functionally with other creatives, stakeholders, and other internal and external partners to bring campaigns and initiatives to life. Balance creativity and strategy - ensure each design decision serves the message, audience, and business goal. Create and extend systems - evolve design templates, visual systems, and scalable assets for use across teams and platforms. Stay current with emerging design trends, tools, and technologies to keep the brand fresh and relevant. Participate actively in brainstorms, critiques, and team building - offering valuable insights and mentorship to your teammates. Communicate clearly - present your ideas, rationale, and progress with confidence and empathy to both creative peers and non-design stakeholders. Manage workload independently and identify where the team needs additional support through proactive use and engagement in Asana, the team's project management tool. Requirements: 7+ years of experience in brand design or art direction, in house or agency. A portfolio that demonstrates conceptual strength, visual excellence, and strategic thinking across digital, print, and integrated campaigns. Expert-level proficiency in Figma, Adobe Creative Suite (InDesign, Photoshop, Illustrator), and strong PowerPoint design and animation skills. Proven ability to manage multiple projects at once, with strong attention to detail and time management. Experience collaborating across functions - from marketing and web to events and leadership stakeholders. A growth mindset: open to feedback, eager to learn, and proactive in developing new skills and tools. Excellent English written and verbal communication skills; comfortable presenting ideas and creative rationale. A humble, adaptable, and culture-minded teammate who contributes to an environment of creativity, inclusivity, and trust. Confidence with project management tools, such as Asana. Bonus Qualifications: Illustration experience Motion/animation experience Familiarity DAM systems, such as Bynder Experience building or maintaining brand systems, particularly within Figma Experience in SaaS or B2B tech environments #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $97,000.00 - $180,000.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. This role leads the design, development, and delivery of Genesys App Foundry applications and solutions for the U.S. market. The ideal candidate will bring both consulting and product leadership experience, driving initiatives from ideation through deployment and lifecycle management. You will collaborate across architecture, data, cloud, and AI disciplines to deliver market-ready, scalable solutions that enhance contact center performance and customer engagement. Key Responsibilities * Design, manage, and deliver the full lifecycle of Genesys App Foundry applications and solutions-from concept to implementation, testing, go-to-market, and long-term support. * Partner with Product, Engineering, and Sales teams to align technology solutions with customer requirements and business objectives. * Architect and guide the development of data integration and warehouse solutions using Snowflake and modern cloud technologies (AWS, Azure, GCP). * Lead design, coding, and testing of analytical and reporting solutions across the Genesys and broader contact center ecosystem. * Provide technical leadership, mentorship, and solution governance to ensure delivery excellence and scalability. * Leverage AI and analytics to drive innovation and improve customer experience outcomes. * Maintain compliance with U.S. data privacy and security regulations, including applicable state and federal standards. * Effectively communicate complex concepts to diverse audiences including technical teams, business stakeholders, and executive leadership. Required Qualifications * 10+ years of experience in product development, product management, or consulting within the contact center industry. * Must be authorized to work in the United States now and in the future without visa sponsorship needed. * 8+ years of experience designing and developing analytical or reporting solutions using Genesys or comparable contact center technologies. * Proven experience implementing analytical solutions across industries such as Insurance, Healthcare, and Financial Services. * Expertise in Snowflake data modeling, ELT, stored procedures, and data warehouse architecture. * 5+ years of hands-on experience with Snowflake. * 5+ years of experience with AWS, Azure, or GCP cloud platforms. * Strong understanding of AI, GenAI, and emerging customer experience technologies. * Excellent ability to manage multiple priorities in a fast-paced, team-oriented environment. * Exceptional communication and stakeholder management skills. Preferred Qualifications * Snowflake certification (SnowPro Core or Advanced). * Experience with Genesys Cloud, Genesys Engage, Cisco, or Avaya contact center platforms. * Experience in GenAI or AI-enabled analytics solutions. * Prior experience in consulting or technical pre-sales solution development. Why Join Genesys U.S. Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers. In the United States, you'll collaborate with innovative teams that thrive on creativity, diversity, and technical excellence. You'll play a pivotal role in developing transformative AI and cloud-based solutions that power the world's leading customer experience platforms. At Genesys, we embrace empathy, drive innovation, and go big together. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $128,400.00 - $238,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Reports to: Manager, Education Global Data & Analytics Location: Remote within US (not limited to the states that the job is tagged to) Job Summary The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decisions making. Using Snowflake and Tableau, this role develops scalable dashboards, reports, and analyses that help stakeholders understand consumption and performance trends and helps to identify opportunities for improvement. The ideal candidate is highly analytical, fluent in SQL, and able to collaborate across teams to drive Education's data strategy and support operational growth. Key Responsibilities: Data Analytics & Insights Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement. Build statistical models and data outputs to support strategic planning and operational decision-making. Help to provide insights and recommendations to leadership based on data-driven findings Reporting & Dashboard Development Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics. Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use. Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to understand data needs and deliver actionable insights. Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions. Translate complex analytical concepts into clear, accessible language for non-technical audiences. Strategy & Process Improvement Ability to assist in the development of a long-term analytics strategy for the Education organization. Ability to identify opportunities to improve on data governance, reporting processes, and analytical frameworks. Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics. Skills & Requirements BA/BS in Business or related field or MBA 3-5 years of related operations and job experience Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data w arehouse concepts and Snowflake architecture. Proficiency in Excel; experience with complex formulas and data presentation Working knowledge of data modeling , ETL concepts, and analytics best practices Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels Comfortable working across teams, building strong relationships, and influencing decisions through data Ability to quickly understand complex software and concepts A drive to learn and master new technologies and techniques. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands Ability to take initiative and be proactive Ability to work independently and be resourceful #LI-Remote Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $80,200.00 - $149,000.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas: * Demonstrates product expertise in most Genesys Cloud products * Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer. * Follows PS implementation standards * Assesses complex project situations to make appropriate recommendations to both Genesys and the customer * Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions Major Responsibilities/Activities The Implementation Engineer is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products. Solution Deployment (85%) * Works in close concert with Project Manager in successfully delivering projects. * Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team * Follows PSO implementation standards * Execution of project plan tasks associated with engagements * Test plan validation * Regular communication of project status * Provides onsite/remote support for customer escalations as needed * Maintains on average of 70% utilization for billable projects * Identifies engagement-related problem areas and solves the issues in a proactive manner * Assists the Support group in performing service call/maintenance activities as required * Provide technical training to internal or external resources as needed * Maintains friendly and professional attitude in stressful situations Administration (5%) * Maintains accurate and timely submission of timesheets, expense reports, and project-related forms * Maintains regular internal communications with project team, team lead, and manager. * Provides feedback and updates to internal process through internal documentation * Follows standard department processes. Training (10%) * Continues to stay abreast of technology through internal training, lab development, and industry standard training/certifications Minimum Requirements * Bachelor's degree in a Telecommunication/Computer Engineering, Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience * 3+ years of experience with the Genesys Cloud Platform * Knowledge on Amazon Web Services (AWS) * Development experience build apps and integration leveraging APIs, JSON, and JavaScript * 10+ years of related experience * Experience with applications leveraging APIs, JSON, and/or JavaScript * Excellent communication skills * Software: Wireshark, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook) Highly Desired Technical Skills * IP Telephony & Hardware: Genesys Cloud Edge, AudioCodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.) * Cisco/Juniper/other network routing and switching devices is an added advantage. Business Skills * Capable of working on or leading a team through a fast paced and complex project. * Excellent verbal and written business communication skills, including escalation management and information presentation. * Knowledge of customer service processes. * Knowledge of Cloud change control processes. * Exercises good judgment * Strong follow-through, ownership & responsibility on tasks assigned. * Effective time management and maintains flexibility Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $128,400.00 - $238,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Sales Executive - Insurance Investment Accounting Solutions Locations: Remote US OR Hybrid Get To Know The Team: SS&C sells innovative technology and value-add services to insurance companies that need timely, accurate accounting and reporting for the public and private investments they hold in their General Account and through Separately Managed Accounts. SS&C's solutions are designed to centralize, automate, and streamline all investment activities across the insurance company's middle- and back-office operations, allowing them to meet their unique Statutory accounting requirements and regulatory reporting obligations to the National Association of Insurance Commissioners (NAIC). Key functions SS&C supports with Software-as-a-Service (SaaS) and Outsourcing Services include, but are not limited to, trade capture and post-trade compliance; management of valuations, corporate actions, and security master; reconciliation and exception resolution; multi-basis, multi-currency investment accounting (e.g., GAAP, STAT, Tax, IFRS); unstructured data collection and document management for alternative investments; performance measurement and attribution; risk analytics; and insurance regulatory reporting. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Drive new logo sales within the US insurance market, including SaaS offerings and outsourced investment accounting, operations, reporting and analytics services. Lead the entire sales process from prospecting through closing, including conducting discovery to qualify opportunities, preparing subject matter experts and other team members, developing presentations, providing quality and timely follow-up to prospects, creating pricing proposals, and negotiating contracts. Build and maintain a strong sales pipeline of short-, medium- and long-term opportunities through active outreach and nurturing relationships with decision-makers. Conduct high volume of outreach, including calling, emailing, and running marketing campaigns to generate new leads and opportunities, using Salesforce, Salesloft, and other mediums. Prepare for prospect meetings with high degree of organization and attention to detail, and deliver high quality presentations and product demonstrations. Take a consultative approach to understanding a prospect's challenges, priorities and strategic objectives, and deliver tailored solutions. Develop a thoughtful strategy and execution plan for every prospect engagement, leading to a well-run sales process and high close rate. Run complex, consultant-led Request for Proposal (RFP) processes, ensuring responses are consistent, of the highest professional quality, and submitted on time. Maintain relationships with industry consultants and other influencers to create advocates for SS&C in the market and drive referrals. Create and distribute continuous thought leadership to address industry trends and challenges, promote SS&C's expertise and build our reputation. Plan and attend industry conferences with proactive outreach to schedule meetings with target prospects and maximize our return on investment. Collaborate and communicate effectively with internal team members and executives to strategize, prepare, and execute on new client opportunities. Organize PowerPoint slides and talking points for internal presenters, including executives and subject matter experts. Build rapport with executive decision makers at the prospect and develop relationships at multiple levels of the organization. Work diligently as an individual contributor and collaboratively with the broader sales team to accurately forecast and consistently achieve revenue targets. Develop and maintain a deep understanding of SS&C products and services and be able to communicate our unique value proposition to prospective clients. What You Will Bring: 7-15 years sales experience, preferably managing complex strategic sales processes. Understanding of insurance company investment portfolios, including private and alternative products, investment operations and technology, regulatory capital requirements, asset allocation strategies, tax, and risk management. Bachelor's Degree. Excellent written, oral, and presentation skills. Self-starter with the ability to work both independently and collaboratively and to drive new revenue in a complex, performance-oriented environment. Organizational intelligence and ability to navigate a large, global organization. Flexibility to travel. Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ ************************ Salary range for the position: $150,000 plus uncapped commission USD to $175,000 plus uncapped commission USD #LI-JP1 #LI-remote #CA-JP Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success Manager, Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of Strategic customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Get To Know The Team: SS&C Technologies is seeking an experienced Database Replication Administrator to join our Data Replication and Db2 for z/OS Database Application Support team. The ideal candidate will have hands-on experience with data replication administration on both mainframe and open databases, preferably using IBM Infosphere Data Replication/Change Data Capture (IIDR/CDC) software. Experience working directly with application development teams, and troubleshooting/resolution of replication issues is also required. This position will require off-hours availability and 24 x 7 on-call rotations. Why You Will Love It Here! Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Design and develop database replication systems, processes and enhancements for company's complex high traffic, business critical mainframe and non-mainframe database systems. Lead the design of replication solutions to deliver data to our clients reporting, event management and other critical live data targets. Develop solutions and processes for reliable and stable data replication, using IBM's Infosphere Data Replication (IIDR) and Change Data Capture (CDC) technology Assist with the implementation of new or additional replication technology to improve infrastructure service locally and remotely. Lead small, moderately complex projects or working on complex tasks that require a high degree of judgement, resourcefulness, and self-initiative. Demonstrate specialized expertise to evaluate wide-ranging and complex issues and develop creative solutions. Recommend new procedures. What You Will Bring: 5+ years of overall IT experience in mainframe and open database technologies, with 3+ years on IBM Infosphere Data Replication/CDC. Working knowledge of replication on Db2 for z/OS, Db2 LUW, Oracle, SQL Server, and cloud based database components and concepts Mastery of IBM Infosphere Data Replication on mainframe and non-mainframe systems. Ability to analyze, diagnose and resolve database replication issues and assist applications teams with replication issues. Experience in evaluating, designing, and deploying high performance replication designs to support our application partners. Experience managing and migrating database replication change requests from client teams and to meet project deadlines or resolve support issues Ability to analyze, test, and recommend new database replication features, functionality, and products that can yield improvements for the application environment Ability to support replication tasks for database recoveries and support Disaster Recovery. Excellent communication skills, written and interpersonal using all communications technology platforms available. Desired Skills Experience with IBM Infosphere Data Replication (IIDR/CDC) Experience with IBM IIDR/CDC tools Access Manager and Management Console Experience with IBM Db2 for z/OS Version 13. Experience with open databases such as Oracle, SQL Server, Db2 LUW. Experience with PostgreSQL Databases Experience with mainframe data integration with cloud and other open environments. REXX, ISPF, CLIST, Python or other automation development skills/experience. Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at ************************ Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is seeking a highly motivated and experienced Senior Tax Analyst, State Income Tax to join our growing Global Tax Team. This role will report to the Senior Director, Global Tax Accounting and Reporting, and requires technical expertise in state tax regulations, excellent analytical skills, and the ability to collaborate across departments to ensure compliance and optimize tax strategies. On top of building strong technical and soft skills, you can expect great exposure to leaders across the business Location: Flexibility to work in-office, fully virtual, or a hybrid of the two (within US) RESPONSIBILITIES: In this role the primary responsibilities may include (but are not limited to): State and Local Income Tax Compliance & Reporting Prepare the state and local income tax returns and supporting workpapers. Calculate and file quarterly income tax estimates, and year-end extensions, ensuring payments are made by due dates. Assist with quarterly and year-end income tax provisions in accordance with ASC 740, including analyzing tax reserves, deferred tax assets and liabilities, state income taxes payable and required footnotes and disclosures. Assist in responding to inquiries from tax authorities in connection to notices and examinations Keep abreast of tax law changes and perform technical research and analysis and apply tax laws to support tax positions related to the Company's business transactions. Tax Planning & Analysis Perform state nexus determinations and ensure compliance with applicable laws. Conduct state tax planning and apportionment calculations. Research and analyze complex state and local tax issues to determine appropriate tax treatment. Stay current on state tax legislation and assess its impact on the business. Collaboration & Process Improvement Assist with preparation of federal income tax return as needed Collaborate closely with cross functional teams including finance, accounting, and treasury to gather data needed to support income tax calculations. Support ongoing tax planning projects, including tax research, and modeling/forecasting tax impacts. Identify and implement process improvements to enhance efficiency and manage risk. Learn how Genesys tax is leveraging AI tools to streamline workflows, automate tasks, and analyze data. undefined REQUIREMENTS: Bachelor's Degree in Finance, Accounting, or similar field. Master's Degree in Taxation preferred. Certified Public Accountant (CPA) (or actively pursuing) 4 - 10 years of tax related work experience in public accounting firm and/or large multinational corporation, with a focus on state and local income tax. Big four experience is a plus. Experience in advanced research and interpretation of state and local tax laws. Experience in accounting for income taxes under ASC 740, preferred. Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.). Experience with OneSource Income Tax and OneSource Tax Provision, preferred. Experience with Workday ERP System is a plus High attention to details and accuracy. Strong analytical, organizational, and critical thinking skills. Ability to work independently in a challenging environment with high level of integrity, manage multiple priorities, work cross-functionally, and meet tight filing deadlines. Strong interpersonal skills to build relationships & collaborate with other members of the tax team. #LI-Remote #LI-AR1 Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $75,000.00 - $139,400.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Solutions Engineer is a key technical resource responsible for supporting the sales process by articulating the value of solutions through a variety of mediums including live product demonstrations, vision clips, trial program support, POC use case development, and more. Working closely with sales teams, the Solutions Engineer provides expertise in product functionality, technical solutions, & value articulation to support sales initiatives and drive revenue. Key Responsibilities: Product Demonstrations: Perform product demonstrations of our solutions to potential and existing customers, effectively highlighting how our software addresses specific business needs. Solution Trial Support: Guide clients through the trial phases of our solution, providing support and expertise to ensure a smooth and beneficial trial experience. Address any technical challenges and optimize the trial setup to meet client requirements. Proofs of Concepts: Partner with field solution consultants to design and implement POC environments that accurately demonstrate the solution's impact in real-world settings. Ensure these environments are tailored to support the unique needs of each client. Vision Clips: Create engaging and informative vision clips that clearly articulate the capabilities and benefits of our products. These clips will be used to enhance client understanding and drive interest in our solutions. Team Collaboration: Collaborate closely with sales teams to understand customer requirements and offer technical expertise on product functionality, integration possibilities, and solution architecture. Technical Sales Support: Provide technical sales support to sales teams and customers, including answering technical inquiries, resolving technical issues, and addressing concerns. Qualifications: Bachelor's degree or equivalent work experience in technical sales, solution engineering, or similar role, preferably in the technology or software industry. Self-motivated with a proactive attitude and the ability to work independently and as part of a team. Strong problem-solving skills with the ability to think creatively and adapt to changing requirements. Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and cultures. Solid technical aptitude with an understanding of software architecture, cloud computing, and enterprise applications. Ability to understand customer needs, develop technical solutions, and articulate value propositions effectively. Ability to travel up to 20%. Experience working with a AI, Cloud, or CCaaS (Contact Center as a Service) company preferred. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $69,400.00 - $128,800.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary The Product Program Manager, One Genesys Framework, plays a key role in driving disciplined and coordinated execution of strategic initiatives across Genesys. This role supports the delivery of new offers, go-to-market readiness, operational improvements, and governance activities that help teams execute with clarity and precision. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining Genesys means contributing to a global team that collaborates deeply and strives to go big through innovation, partnership, and operational excellence. About Genesys Genesys empowers organizations to deliver personalized customer experiences at scale. The One Genesys Framework (OGF) is the operating backbone that strengthens cross-functional alignment, improves decision-making, and enables consistent execution that supports sustained growth. Role Overview The OGF team partners across Product, Marketing, Sales, Customer Success, Finance, Legal, and IT to lead major launches and operational initiatives. The team leverages AI-enabled insights and strong program, product, and process management expertise to drive execution and continuous improvement across the company. This role requires strong influence, structured thinking, and the ability to guide diverse teams toward shared outcomes. Responsibilities * Manage complex global initiatives from inception through launch, including business case development, solution design, company wide readiness, and performance tracking * Monitor initiative milestones, dependencies, and risks, and use insights to support prioritization, performance measurement, and executive decision making * Communicate progress and key actions to cross functional partners and leaders in a clear and structured manner that drives alignment and accountability * Enable teams to understand and apply Genesys operational frameworks, tools, and processes to improve consistency and execution quality * Contribute to continuous improvement of the One Genesys Framework by incorporating insights, feedback, and best practices from company wide initiatives * Partner with cross functional teams to drive clarity on scope, timing, and resource needs for high impact programs * Identify opportunities to streamline workflows or improve collaboration, including the use of AI tools and automation where appropriate Basic Qualifications * Bachelor's degree or equivalent practical experience in business, operations, program management, or a related field * Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship. * Three to four years of experience leading cross functional programs in a global technology, SaaS, or enterprise environment * Ability to translate strategy into structured execution plans with clear dependencies and accountability * Experience influencing teams without direct authority and facilitating decision making with senior stakeholders * Strong communication and presentation skills, including the ability to synthesize complex information for executive consumption * Proficiency with common program management tools such as Smartsheet, Asana, or Jira Preferred Qualifications * Experience with operational governance or lifecycle management frameworks such as launch readiness or stage gate * Familiarity with SaaS business models and commercial readiness processes including pricing, packaging, SKU management, and quote to cash * Background in operational excellence, change management, or process improvement * Experience working in dynamic, matrixed environments across Product, Sales, Marketing, Finance, and Customer Success * Exposure to AI or automation technologies that support program management and operational efficiency * PMP, PgMP, or equivalent practical expertise Why Genesys Joining Genesys means becoming part of a supportive, collaborative, and innovative global team that values empathy and works together to move the business forward. Employees have the opportunity to make a measurable impact, contribute to transformative work, and help shape the future of experience orchestration. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $83,000.00 - $154,200.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Summary As a Staff UX Designer, you will be a senior individual contributor responsible for driving UX strategy and execution at the product team level while ensuring alignment with broader business outcomes. You will connect user insights, design systems, and product requirements to deliver exceptional experiences for Genesys Cloud users. This role combines hands-on design leadership, mentorship, and collaboration with Product Management and Engineering. You will lead complex projects with autonomy, advocate for design excellence, and elevate the quality of user experiences through innovation, empathy, and strategic thinking. At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. Joining us means becoming part of a global team redefining how companies engage with their customers. About the Team The Workforce Engagement Management (WEM) team builds capabilities that help contact centers manage, develop, and grow their workforce. Our solutions include forecasting, scheduling, quality management, performance analytics, and coaching tools that enhance both efficiency and employee experience. The WEM product group is evolving toward a platform-level, agentic vision, where AI drives planning, workflow optimization, and employee enablement. It's a strategically important, high-impact area of our business with deep customer adoption and influence across the Genesys roadmap. Key Responsibilities * Lead major design projects from discovery through delivery, defining problem statements, identifying research needs, and ensuring design quality throughout implementation. * Navigate ambiguity with confidence, applying independent judgment to develop effective solutions for complex design and organizational challenges. * Mentor and coach other designers, fostering a culture of collaboration, critique, and continuous learning. * Collaborate closely with Product Management, Engineering, and cross-functional teams to align design strategy with business objectives and development priorities. * Communicate design concepts clearly through visual storytelling, documentation, and presentations that influence at all levels of the organization. * Develop design strategies that balance user needs and business impact, ensuring measurable outcomes. * Continuously refine design processes, contribute to design rituals, and drive operational excellence within the design team. Qualifications * 6+ years of experience in UX design, with hands-on involvement across the full product lifecycle for software or web-based applications. * Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent professional experience. * Deep proficiency in Figma, design systems, and collaborative tools such as Miro or FigJam. * Strong background in user research and usability testing methodologies. * Proven ability to partner with Product and Engineering teams to define strategy and successfully ship high-quality designs. * Exceptional communication and storytelling skills, including the ability to explain design rationale clearly to diverse audiences. Preferred Qualifications * Experience designing enterprise-level applications, services, or platforms-especially in support or contact center environments. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $136,400.00 - $253,200.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Summary At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Principal Virtual Agent Developer on our Self Service & AI (SS&AI) Professional Services Team, you'll play a key role in designing, developing, and deploying sophisticated AI-driven self-service and voicebot solutions across Genesys platforms. You'll collaborate with industry-leading partners such as Google and Amazon to deliver exceptional customer experiences powered by intelligent automation. This is a senior, hands-on role that blends technical leadership, architectural vision, and agile delivery. Key Responsibilities Lead the design, development, and testing of customized self-service IVR and AI-driven virtual agent applications using Genesys tools (Genesys Cloud Architect, Dialog Engine, and others). Partner with customers, business owners, and technical SMEs to define requirements, design call flows, and implement scalable, high-performance solutions. Drive architecture design and integration with external platforms including Google Dialogflow and Amazon Lex. Define and tune ASR grammars to optimize accuracy and performance in natural language understanding (NLU) and speech applications. Provide technical estimates and lead end-to-end solution delivery through agile methods. Mentor developers, influence best practices, and contribute to operational strategies that align with Genesys' long-term vision. Collaborate cross-functionally with UI designers, QA engineers, product owners, and scrum masters to ensure quality outcomes. Execute test scripts, perform UAT and QA validation, and deliver solution knowledge transfer to customers and partners. Provide feedback to product and engineering teams regarding APIs, documentation, and product features. Demonstrate flexibility to support distributed global teams and customers across time zones. Required Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or related field (or equivalent experience). 8+ years of software development or professional services experience, with 6+ years focused on IVR, routing, or AI-based bot development. Proven success leading technical project delivery and solution architecture initiatives. Expertise with speech and NLU platforms, including Genesys Cloud, Google Dialogflow, and Amazon Lex (webhook/fulfillment integration required). Experience defining and tuning ASR grammars and leveraging advanced speech recognition engines. Strong understanding of IVR architecture components such as telephony, caching, prompt servers, ASR, and diagnostics. Demonstrated ability to work in agile environments and drive user story creation and backlog prioritization. Hands-on programming experience in languages such as Java, C#, or Python. Strong analytical, problem-solving, and communication skills. Proven ability to manage customer relationships, navigate complex technical discussions, and resolve escalated issues. Must be able to work U.S. hours and travel up to 25%. Preferred Qualifications GCP or AWS certification. Experience developing Genesys applications using Architect, Dialog Engine, Composer, Designer, or Intelligent Automation. Experience with predictive routing and IVR integration across premise and cloud environments. Familiarity with generative AI applications in conversational design. Experience tuning bot intents and performance analytics. Additional language fluency is a plus. Why Join Genesys Joining Genesys means becoming part of a global team that's redefining how companies engage with their customers. We embrace empathy, innovation, and collaboration to power meaningful customer interactions through AI. You'll work with world-class talent, drive the future of digital engagement, and make a lasting impact on customer experience worldwide. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $104,700.00 - $194,300.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Do you have a passion for AI, Customer Experience (CX), or solving complex challenges by deeply understanding customer needs? Are you excited about the transformative potential of AI-powered solutions in CX, and eager to help organizations harness AI to reimagine how they engage with their customers? As a Solutions Consultant with an emphasis on AI-first solution design, you'll be at the forefront of technological innovation, combining your creativity with AI-driven tools to build powerful, human-centered experiences. We're looking for individuals with a track record of finding creative, tech-forward solutions to complex problems-thinkers who can envision what's possible through AI orchestration, automation, multi-agent systems, and data-driven decision-making. As a technical ambassador of Genesys, you'll showcase the future of experience orchestration across AI-infused CX across digital and voice experiences, helping customers innovate and transform. Why Work for Genesys? Shape the future with AI: Showcase your technical expertise by developing and presenting AI-native, CX-focused demonstrations that resonate with executives, stakeholders, and key influencers. Drive strategic outcomes: Understand customer strategies and demonstrate how Generative AI, Large Action Models (LAMs), Predictive Analytics, and Agent Assist capabilities deliver measurable business value. Flexibility and independence: Design your work with autonomy while leveraging AI-assisted productivity tools, intelligent demo environments, and data-rich engagement analytics. Continuous learning: Access on-demand and in-person training with a focus on AI best practices, prompt techniques, CX innovation, and product evolution. Collaborative innovation: Work closely with talented professionals to co-create AI-enabled CX solutions that address real-world customer challenges while contributing to content development, internal enablement, and scalable best-practice assets. What You Will Be Doing Discover Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi-agent automation, and define ROI-driven outcomes. Design Create customized demos and solution stories that highlight AI functionality-including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics-to drive business value, and experience doing so is a plus. Learn and Share Stay current on Genesys' rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization. What You Need to Be Successful Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers Familiarity with Large Action Models (LAMs), Agent-to-Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration Experience in a Cloud or SaaS environment, preferably with AI solution exposure Passion for technology, especially AI-driven CX transformation, and a drive to help customers solve problems creatively Strong interpersonal skills with polished verbal and written communication Ability to thrive in a fast-paced, collaborative, and cross-functional environment Comfort working with APIs, data flows, and AI-powered interaction models (bots, routing, analytics) Technical proficiency in IT concepts, software standards, databases, and networking Bachelor's degree preferred; experience with CRM integration, Contact Center experience, CX software, or light coding is a plus Willingness to travel up to 50% About Genesys Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit **************** Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $130,600.00 - $242,600.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Migration Services Project Manager Locations: Remote Get To Know Us: The Intralinks data migration team is the strategic growth lever for the company. By enabling Intralinks customers on Intralinks legacy products to upgrade to the newest Intralinks products and platforms, you will be the tip of the spear for the companies' growth in 2022 and beyond. You'll be part of a global team of experts in the Intralinks platform, FinTech, and cutting-edge new technologies. This Migration Services Project Manager (MSPM) position will work with new and existing customers to ensure that they are satisfied and successful with Intralinks migration services. The MSPM will orchestrate the successful migration of these accounts from Intralinks legacy and competitor platforms onto new Intralinks platforms and products. The MSPM will coordinate multiple migrations, directly support, and assist in the delivery of migrations, train, lead, and mentor the Intralinks Migration Specialist team to deliver migrations and build high customer satisfaction. The MSPM will act as the voice of the customers internally within Intralinks. Creative, energetic and self-driven, the MSPM understands the customer's existing Intralinks legacy implementations, and will be able to scope the migration level of effort, teach and train the Intralinks Migration Specialist staff to do the same. This position will be expected to manage 10-15 migrations at a time. The MSPM is expected to have an in- depth understanding of Intralinks' legacy products and platforms to be migrated, as well as the new Intralinks products and platforms that are the target of these migrations. Why You Will Love It Here! Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans Your Future: 401k Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get To Do: Ensure consistently positive customer experiences by providing oversight and project management for migration planning, project tracking, delivery, and technical issue resolution Help to train and mentor Intralinks Migration Specialists on migration process and related Intralinks products and tools Work with customer subject matter experts and Intralinks project team to identify, define, collate, document, and communicate data migration requirements Synthesize customer migration requirements to estimate the migration level of effort and project plan and utilize this information to author migration SOW Strategize and plan the entire Intralinks migration considering risks, timelines, and potential impacts Oversee the entire migration process from legacy data mapping to QC of the migrated data, which may require unexpected adjustments to the process and schedule Provide regular status updates to customer and Intralinks stakeholders Document everything from the strategies used to the exact migration processes put in place-including documenting any fixes or adjustments made Develop best practices, processes, and standards to continuously improve the Intralinks data migration process Coordinate migration pipeline by educating, strategizing, and planning with account teams Help to develop a continuous migration education and awareness program and coordinate training sessions as required Troubleshoot and track product and migration tool issues with product management and engineering teams to ensure that critical migration issues are documented and escalated in an expeditious manner for resolution Ensure compliance with regulatory requirements and guidelines for all migrated data What You Will Bring: Bachelor's Degree in information management systems, computer science, or related field. Relevant experience in project management and data migration Excellent oral and written communication skills, and presentation skills Proficiency with MS Office applications including Excel, Word, Visio, Outlook, and Power Point Ability to lead and direct a team of migration specialists Desired Attributes Detail oriented Possess a clear, professional, friendly, and informative communication style Enjoy creative problem and new challenges Are a self-directed learner and highly motivated to succeed Thrive in a dynamic startup environment, and are comfortable with ambiguity Adapt quickly to changing priorities and evolving customer needs It would be great if you also: Experience with the Intralinks Platform Demonstrated experience working in Alternative Investments, with an understanding on how business processes work within that vertical. Proven knowledge of SaaS Alternative Investment and VDR solution technologies Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website: ************************ #LI-MB3 #CA-MB Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions.NY: Salary range for the position: 100000 USD to 110000 USD.