Engineering Manager jobs at Intuit

We are seeking an experienced and driven Engineering Design Manager to lead our engineering efforts in developing cutting-edge material handling solutions. The ideal candidate will have a solid background in managing multiple design projects from planning through completion. Responsibilities: As an Engineering Design Manager, you will lead and mentor a team of design engineers performing a variety of design tasks. Provide leadership, organization, and problem-solving throughout the project lifecycle. Communicate and coordinate with engineers, subcontractors, and clients to maintain project design quality, safety, and installation objectives. Qualifications: PE License Required Bachelor's degree in Mechanical Engineering from an ABET accredited university Minimum 10 years of experience in the engineering field 2-3 years project management experience preferred Proven ability to manage multiple projects and meet deadlines Excellent communication, organization, and leadership skills This is a full-time, in-office, position offering competitive pay and benefits with growth opportunities within an established company that values professionalism, teamwork, and long-term relationships.

About the Role: Meta, Engineering Project Specialist III - Sunnyvale CA The Engineering Program Specialist (EPS) team at Meta's Reality Labs plays a pivotal role in driving the development of cutting-edge, world-class products for the Metaverse. As EPS III, you will hold a position within the Technical Program Management organization, overseeing the efficient execution of key program responsibilities. Your extensive range of duties encompasses build matrix support, distribution coordination, logistics management, PO and support PO mapping/budget tracking, as well as vendor onboarding. Thriving in dynamic and fast-paced environments, you exemplify a can-do attitude and possess exceptional communication skills. With the capability to handle multiple concurrent programs seamlessly, you demonstrate adaptability and deliver optimal productivity. This is a contract position based at our offices in Sunnyvale, CA. Primary Responsibilities: Support NPI engineering builds by assisting in the build matrix, collaborating with Product Lifecycle Management (PLM) to validate part numbers for all configurations, managing demand, and prioritizing requests. Work closely with TPM to facilitate allocation requests, including quantity scrubbing, and maintain effective communication with all requesters. Ensure precise shipments and resolve logistic issues with Joint-Development Manufacturer (JDM), overcoming barriers for deliveries to unsupported countries through collaboration with Trade Operations and Legal. Drive and oversee distribution activities, adeptly communicate with senior management, and thrive under pressure. Partner closely with the Dogfooding team to ensure the library inventory across all locations reflects the latest device versions. Manage budget-related tasks, including initiating purchase requisitions, tracking status, and reconciling purchase order invoices in coordination with TPM/OPM and Business Operations. Support PCE for PO map out per project. Spearhead process improvements for engineering, TPM, OPM, Cost Engineer, PLM team Qualifications: Minimum of 5 years of experience as an Engineering Program Specialist, Project Manager, Program Manager, or relevant role in high-tech hardware and/or software development. Very good communication written/verbal Logistics and distribution experience Fluent within Excel Demonstrated experience working with engineering teams on allocation, distribution, and inventory management. Proficient in creating and managing complex spreadsheets, accounting tools, POs, and invoice tracking. Experiences with Agile, Teamcenter, or equivalent PLM systems. Extensive experience in New Product Introduction (NPI) hardware development, encompassing engagement with Contract Manufacturers (CM) or Joint-Development Manufacturer (JDM) Proficiency in device allocation, inventory control, and understanding build configurations to meet diverse customer needs.

Title: Project Manager - Hardware manufacturing/prototyping Duration: 6 Months We are seeking a Project Manager to execute work assignments across two critical functions: Vendor Management & Project Outsourcing and Work Management & Fulfillment. This role encapsulates prototype project coordination, vendor communications, production scheduling, and customer fulfillment. You'll receive clear technical direction from Function Coordinators and Specialists while executing established procedures for managing external manufacturing partnerships, coordinating project workflows, and ensuring prototype deliverables reach customers on time and to specification. This role requires someone who thrives on precise execution, understands the urgency of prototype manufacturing timelines(CNC and 3D Printing), and can maintain quality standards while managing multiple concurrent projects with varying technical requirements. Overall Responsibilities Process purchase orders and track order status for outsourced prototype work and materials Receive and inspect vendor deliveries against technical specifications and quality standards Use basic measurement tools (calipers, micrometers) to verify dimensions and tolerances Update vendor tracking systems and databases with delivery status and quality data Coordinate shipping logistics for outsourced work (material delivery to vendors, prototype returns) File vendor documentation, contracts, and quality records Follow up on routine vendor communications as directed by Specialists Assist with vendor scorecards and performance data collection Communicate technical specifications to vendors Report quality issues or delivery problems Mandatory Skills Experience: 1-2 years in manufacturing operations, prototype shops, supply chain coordination, or technical vendor management Technical Aptitude: Ability to read and interpret technical drawings, basic GD&T callouts, and manufacturing specifications Measurement Skills: Comfortable using basic measurement tools (calipers, micrometers, gauges) for quality inspection Organizational Skills: Strong attention to detail with ability to track multiple projects simultaneously without dropping details Communication Skills: Clear written and verbal communication for vendor coordination and customer updates Software Proficiency: Comfortable with order management systems, spreadsheets, and Microsoft Office Suite Physical Requirements: Ability to work in a shop floor environment including lifting packages up to 50 lbs Nice to Have Skills Previous experience in CNC machining, prototype manufacturing, or job shop environments Knowledge of common machining processes (milling, turning, grinding) and manufacturing terminology Experience with 3D printing technologies (FDM, SLA, SLS) and post-processing techniques Familiarity with ERP or job tracking software used in custom manufacturing Understanding of shipping considerations for precision parts (moisture control, anti-corrosion, packaging for delicate features) Experience coordinating with technical vendors or managing procurement in manufacturing settings Exposure to rapid prototyping environments with rush timelines and changing priorities Compensation: The estimated pay range for this position is USD $55.00/Hr - USD $65.00/Hr. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Benefits: We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation

About the Role: Meta, Engineering Project Specialist III - Sunnyvale CA The Engineering Program Specialist (EPS) team at Meta's Reality Labs plays a pivotal role in driving the development of cutting-edge, world-class products for the Metaverse. As EPS III, you will hold a position within the Technical Program Management organization, overseeing the efficient execution of key program responsibilities. Your extensive range of duties encompasses build matrix support, distribution coordination, logistics management, PO and support PO mapping/budget tracking, as well as vendor onboarding. Thriving in dynamic and fast-paced environments, you exemplify a can-do attitude and possess exceptional communication skills. With the capability to handle multiple concurrent programs seamlessly, you demonstrate adaptability and deliver optimal productivity. This is a contract position based at our offices in Sunnyvale, CA. Primary Responsibilities: Support NPI engineering builds by assisting in the build matrix, collaborating with Product Lifecycle Management (PLM) to validate part numbers for all configurations, managing demand, and prioritizing requests. Work closely with TPM to facilitate allocation requests, including quantity scrubbing, and maintain effective communication with all requesters. Ensure precise shipments and resolve logistic issues with Joint-Development Manufacturer (JDM), overcoming barriers for deliveries to unsupported countries through collaboration with Trade Operations and Legal. Drive and oversee distribution activities, adeptly communicate with senior management, and thrive under pressure. Partner closely with the Dogfooding team to ensure the library inventory across all locations reflects the latest device versions. Manage budget-related tasks, including initiating purchase requisitions, tracking status, and reconciling purchase order invoices in coordination with TPM/OPM and Business Operations. Support PCE for PO map out per project. Spearhead process improvements for engineering, TPM, OPM, Cost Engineer, PLM team Qualifications: Minimum of 5 years of experience as an Engineering Program Specialist, Project Manager, Program Manager, or relevant role in high-tech hardware and/or software development. Very good communication written/verbal Logistics and distribution experience Fluent within Excel Demonstrated experience working with engineering teams on allocation, distribution, and inventory management. Proficient in creating and managing complex spreadsheets, accounting tools, POs, and invoice tracking. Experiences with Agile, Teamcenter, or equivalent PLM systems. Extensive experience in New Product Introduction (NPI) hardware development, encompassing engagement with Contract Manufacturers (CM) or Joint-Development Manufacturer (JDM) Proficiency in device allocation, inventory control, and understanding build configurations to meet diverse customer needs.

About the Role: Meta, Engineering Project Specialist III - Sunnyvale CA The Engineering Program Specialist (EPS) team at Meta's Reality Labs plays a pivotal role in driving the development of cutting-edge, world-class products for the Metaverse. As EPS III, you will hold a position within the Technical Program Management organization, overseeing the efficient execution of key program responsibilities. Your extensive range of duties encompasses build matrix support, distribution coordination, logistics management, PO and support PO mapping/budget tracking, as well as vendor onboarding. Thriving in dynamic and fast-paced environments, you exemplify a can-do attitude and possess exceptional communication skills. With the capability to handle multiple concurrent programs seamlessly, you demonstrate adaptability and deliver optimal productivity. This is a contract position based at our offices in Sunnyvale, CA. Primary Responsibilities: Support NPI engineering builds by assisting in the build matrix, collaborating with Product Lifecycle Management (PLM) to validate part numbers for all configurations, managing demand, and prioritizing requests. Work closely with TPM to facilitate allocation requests, including quantity scrubbing, and maintain effective communication with all requesters. Ensure precise shipments and resolve logistic issues with Joint-Development Manufacturer (JDM), overcoming barriers for deliveries to unsupported countries through collaboration with Trade Operations and Legal. Drive and oversee distribution activities, adeptly communicate with senior management, and thrive under pressure. Partner closely with the Dogfooding team to ensure the library inventory across all locations reflects the latest device versions. Manage budget-related tasks, including initiating purchase requisitions, tracking status, and reconciling purchase order invoices in coordination with TPM/OPM and Business Operations. Support PCE for PO map out per project. Spearhead process improvements for engineering, TPM, OPM, Cost Engineer, PLM team Qualifications: Minimum of 5 years of experience as an Engineering Program Specialist, Project Manager, Program Manager, or relevant role in high-tech hardware and/or software development. Very good communication written/verbal Logistics and distribution experience Fluent within Excel Demonstrated experience working with engineering teams on allocation, distribution, and inventory management. Proficient in creating and managing complex spreadsheets, accounting tools, POs, and invoice tracking. Experiences with Agile, Teamcenter, or equivalent PLM systems. Extensive experience in New Product Introduction (NPI) hardware development, encompassing engagement with Contract Manufacturers (CM) or Joint-Development Manufacturer (JDM) Proficiency in device allocation, inventory control, and understanding build configurations to meet diverse customer needs.

About the Role: Meta, Engineering Project Specialist III - Sunnyvale CA The Engineering Program Specialist (EPS) team at Meta's Reality Labs plays a pivotal role in driving the development of cutting-edge, world-class products for the Metaverse. As EPS III, you will hold a position within the Technical Program Management organization, overseeing the efficient execution of key program responsibilities. Your extensive range of duties encompasses build matrix support, distribution coordination, logistics management, PO and support PO mapping/budget tracking, as well as vendor onboarding. Thriving in dynamic and fast-paced environments, you exemplify a can-do attitude and possess exceptional communication skills. With the capability to handle multiple concurrent programs seamlessly, you demonstrate adaptability and deliver optimal productivity. This is a contract position based at our offices in Sunnyvale, CA. Primary Responsibilities: Support NPI engineering builds by assisting in the build matrix, collaborating with Product Lifecycle Management (PLM) to validate part numbers for all configurations, managing demand, and prioritizing requests. Work closely with TPM to facilitate allocation requests, including quantity scrubbing, and maintain effective communication with all requesters. Ensure precise shipments and resolve logistic issues with Joint-Development Manufacturer (JDM), overcoming barriers for deliveries to unsupported countries through collaboration with Trade Operations and Legal. Drive and oversee distribution activities, adeptly communicate with senior management, and thrive under pressure. Partner closely with the Dogfooding team to ensure the library inventory across all locations reflects the latest device versions. Manage budget-related tasks, including initiating purchase requisitions, tracking status, and reconciling purchase order invoices in coordination with TPM/OPM and Business Operations. Support PCE for PO map out per project. Spearhead process improvements for engineering, TPM, OPM, Cost Engineer, PLM team Qualifications: Minimum of 5 years of experience as an Engineering Program Specialist, Project Manager, Program Manager, or relevant role in high-tech hardware and/or software development. Very good communication written/verbal Logistics and distribution experience Fluent within Excel Demonstrated experience working with engineering teams on allocation, distribution, and inventory management. Proficient in creating and managing complex spreadsheets, accounting tools, POs, and invoice tracking. Experiences with Agile, Teamcenter, or equivalent PLM systems. Extensive experience in New Product Introduction (NPI) hardware development, encompassing engagement with Contract Manufacturers (CM) or Joint-Development Manufacturer (JDM) Proficiency in device allocation, inventory control, and understanding build configurations to meet diverse customer needs.

Why This Role Matters: You're not just filling a seat-you're shaping the future of how we build, test, and deliver software at scale. This is a mission-critical leadership role designed for someone who thrives on transforming complexity into clarity and driving excellence across every layer of the organization. If you've ever wanted to leave a legacy of world-class engineering practices, this is your stage. What You'll Own: You'll be the architect and evangelist of our enterprise-wide Quality Engineering strategy-a blueprint that sets the gold standard for governance, compliance, and modern testing practices across all teams. Your influence will ripple through every pillar of the organization, ensuring that quality isn't just a checkbox, but a culture. Define the QE Playbook: Establish governance frameworks, enforce standards, and set policies that become the backbone of our engineering excellence. Drive Modernization: Champion automation, DevOps, and shift-left testing to slash cycle times and elevate quality. Think big: reducing environment readiness from 4 weeks to 1 week. Lead with Metrics: Build a data-driven quality ecosystem-100% coverage, zero leakage into production, and velocity gains that redefine “doing more with less.” Governance & Influence: Run steering committees, executive reviews, and cross-functional forums that align product, development, and testing under one cohesive vision. Innovation in Practice: Design and implement automation frameworks, test data management strategies, and environment provisioning that scale with speed and precision. Risk & Compliance: Align QE practices with regulatory and security mandates without slowing down innovation. Your Leadership Impact: You'll lead 4-5 direct reports, each managing specialized teams (5-10 people) in: Test Environment Management Test Automation Test Data Management KPI & Governance This is a high-visibility role-you'll be the voice of quality in executive rooms and the hands-on leader who ensures delivery teams have the tools, environments, and data they need to succeed. What We're Looking For: Proven QE Visionary: 15+ years in Quality Assurance for complex systems and large-scale programs. Automation Guru: Deep experience in designing and deploying automation frameworks, CI/CD pipelines, and DevOps quality gates. Strategic Influencer: Ability to define enterprise-wide standards and lead organizational change with confidence. Metrics-Driven Leader: Skilled in risk-based validation and quality reporting that drives decisions. Tech Savvy: Familiarity with microservices, event-driven architecture, and emerging tech like AI/ML in QE. Cloud Expertise: Hands-on experience with large-scale cloud-native projects (AWS preferred). Regulatory Mindset: Comfortable navigating governance, compliance, and audit requirements. Technical Toolkit: Jira, Jenkins, automation frameworks, test management tools, defect tracking systems, and cloud foundational services (AWS VPCs, EC2, Security Groups). Education: BS in Computer Science, Information Systems, or equivalent technical discipline. Why You'll Love It Here: This isn't just about testing-it's about building a culture of quality that accelerates innovation. You'll have the autonomy to make bold decisions, the authority to influence enterprise strategy, and the resources to turn vision into reality. If you're passionate about transforming QE into a competitive advantage, we want you on our team.

We are looking for a Security Incident Manager with experience managing incidents and maturing incident response across the company. You will be working with a world-class team of engineers building out incident response capabilities and making it a core part of our company culture. We are looking for an extremely customer obsessed individual that wants to deliver the best possible experience for our customers. This role will report into the Security Engineering group that is responsible for the security of Asana the company and the security of the product to make sure we maintain customer trust and are able to grow sustainably. You will collaborate with teams across the company including Infrastructure, Customer Success, Legal, IT, Marketing, company leadership, and other key stakeholders to drive better incident response outcomes for our company and our product. As the Security Incident Manager in our Security Engineering Group, you'll serve as both a hands-on incident commander and a technical leader, guiding a team of engineers to make sure we are effectively and promptly responding to incidents to maintain our confidentiality, integrity, and availability. While this role focuses on incident leadership rather than people management, you'll be instrumental in decision-making, project execution, and mentoring team members. This role is based in our New York City office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve: Lead initiatives and OKRs related to incident response improvements for Infrastructure, Security, and Privacy. Drive incident management and incident response best practices across the company. Mentor team members through pairing, defining processes, and training exercises. You will actively participate in and lead the on-call rotation, setting examples for security incident management. You will lead retrospectives to help raise the engineering excellence and continuous improvement culture at the company. Lead tabletop exercise to ensure different stakeholders are thinking about and preparing for incidents across the company. About you: 10+ years of experience in incident management and security Hands on experience building training and processes to develop engineers into incident responders Experience working in environments composed of mainly SaaS and Cloud resources Hands-on technical expertise in at least two of the following areas: Abuse Cloud Security Detection & Response Digital Forensics Fraud Network Security Track record of successfully leading projects and mentoring engineers on incident response Experience in making technical trade-offs and articulating them to stakeholders Strong communication skills with ability to explain complex technical concepts clearly Experience communicating at different levels and to both people internal and external to the company Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Additional experience we value: Hands on experience with logging and monitoring tools such as DataDog, Splunk, and Panther Hands on experience with AWS, Google Workspace, and common SaaS applications Experience with Bug bounty programs Red Team/Blue Team exercises What we'll offer: Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $194,000 - $246,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana helps teams orchestrate their work, from small projects to strategic initiatives. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named a Top 10 Best Workplace for 5 years in a row, is Fortune's #1 Best Workplace in the Bay Area, and one of Glassdoor's and Inc.'s Best Places to Work. After spending more than a year physically distanced, Team Asana is safely and mindfully returning to in-person collaboration, incorporating flexibility that adds hybrid elements to our office-centric culture. With 11+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We also comply with the San Francisco Fair Chance Ordinance and similar laws in other locations. #LI-Hybrid #LI-AS2

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. This critical leadership role is responsible for developing and executing a global pre-sales strategy to drive significant revenue growth and expand Ping Identity's market penetration and reach. Ping Identity is the platform provider for Trusted Identity to the largest and most complex organizations globally. This role is key to Ping's continued position as the preferred provider for G5000 companies, emphasizing technical excellence in its Go-To-Market (GTM) strategy. The position reports to the Chief Revenue Officer and can be remote within the United States. Key Responsibilities Strategic Planning & Execution: Develop and execute a global pre-sales strategy, aligning with business objectives and managing over 120 pre-sales resources to achieve >$1B ARR. Define coverage and drive planning for pre-sales engineering across GTM segments, territories, and product specializations (considering hybrid deployment) Accountable for continued evolution of pre-sales organizational design (Demo Factory, Solution Engineering, Solution Consultants, Enterprise Architects), and prioritizing target markets, verticals, and partner segments. Define clear goals and KPIs for pre-sales roles, linking them to new revenue growth and net revenue retention (NRR) outcomes. GTM Execution Lead pre-sales, driving the technical aspects of sales in collaboration with sales, product, and customer success teams to ensure customer understanding of solution value. Evolve Solution Engineering (SE) from demo/opportunity-centric approaches to full technical account lifecycle management and outcome realization in top accounts. Develop pre-sales strategies, scale customer-specific demonstration capabilities, and ensure team support for deal closure. Define an operational framework for SE functions, including cadences, business planning templates, processes, standards, and engagement models. Revenue Operating Model Development Partner with CRO, CCO, and GTM enablement to optimize pre-sales' role in new logo acquisition, expansion, and renewals to enhance forecast accuracy, close rates, and pipeline acceleration. Drive technical depth in pre-sales, owning technical sales stages in forecasting, and focusing on solution value and outcomes within sales methodology teams. Mature pre-to-post sales handoffs with Customer Success, Partner Success, and Renewals teams. Establish quarterly business planning with defined cadences, expectations, and focus on improving win rates and informing forecast/pipeline trends. Performance & Innovation Track and analyze KPIs for pre-sales effectiveness (demo factory, demo delivery, workshops, solution accelerators, win rate, bookings, pipeline, delivery success). Develop an internal solution portal with essential tools and resources. Innovate by integrating AI for demo and trial efficiency. Support technical and solution-oriented demand generation with Sales and Marketing. Product Influence & Engagement Influence voice of customer programs, collaborating with product and engineering to pre-sales experiences and data is integrated into product roadmaps for new logo wins and current customer revenue expansion. Travel & Presence Expect up to 50% travel for global team/customer engagement (in-person/virtual) and frequent executive sessions at Ping HQ in Denver. Thought Leadership Stay current on Identity and Access Management (IAM) industry trends and represent Ping Identity at events, conferences, and webinars. Contribute to thought leadership to reinforce Ping's market leadership. Ideal Candidate Experience: 15+ years of progressive experience in Pre-sales and Sales leadership within the technology industry, ideally focused on cybersecurity or SaaS solutions. Strong understanding of SaaS architecture, enterprise IT, cloud technologies, and preferably on-premise/self-hosted experience. Experience in platform land and expand of critical infrastructure. Must have significant leadership experience in driving "land and expand" strategies for critical infrastructure solutions. Leadership & Performance: Proven track record of building and managing high-performing GTM and pre-sales teams, exceeding revenue targets, and expanding market reach. Channel Expertise: Deep understanding of channel sales models, partner program development, and GTM strategies for software companies scaling from $1B-$4B ARR. Experience with various partner types, including global/regional system integrators, resellers, distributors, and technology partners. Skills: Strong business acumen, financial literacy, analytical, communication, interpersonal, and presentation skills, with the ability to influence stakeholders and customer personas. Expertise in Value Selling principles and developing a value-based GTM approach is essential. Knowledge of key sales methodologies (e.g., Value Selling, Challenger Sales, Consultative Selling, Force Management, Meddicc). Education: Bachelor's degree in Business, Computer Science, Engineering, or related field (or equivalent experience); MBA preferred. Salary Range: $290,000 - $320,000 + Commission In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: A company culture that empowers you to do your best work. Employee Resource Groups that create a sense of belonging for everyone. Regular company and team bonding events. Competitive benefits and perks. Global volunteering and community initiatives Our Benefits: Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Hybrid | Contract-to-Hire | $200K+ upon conversion | On-call 24/7 We're seeking an experienced Outage Incident Manager to take charge during critical IT service disruptions. This role is responsible for leading high-impact incident response efforts, driving service restoration, and ensuring clear communication across business and technical teams. The ideal candidate thrives under pressure, communicates with precision, and continuously improves operational processes to minimize downtime and protect business continuity. What You'll Do Major Incident Leadership Own and coordinate the full lifecycle of major incidents from detection to resolution. Lead cross-functional response teams to troubleshoot, escalate, and resolve critical outages. Serve as the command center during disruptions-organizing incident bridges, setting priorities, and keeping everyone aligned. Ensure adherence to SLAs and internal response protocols. Communication & Coordination Act as the primary communication point for all outage-related updates, keeping stakeholders and executives informed in real time. Run incident calls and postmortem reviews to ensure full transparency and follow-through. Deliver post-incident summaries including root cause, business impact, and action plans. Process & Continuous Improvement Analyze incidents to identify recurring issues and areas for improvement. Collaborate with Problem and Change Management teams to reduce recurrence and risk. Recommend and implement enhancements to monitoring, escalation, and communication workflows. Operational Readiness Maintain a constant state of readiness through regular training, tabletop exercises, and tool optimization. Measure performance through KPIs, trend reports, and effectiveness metrics. Partner with IT Operations and engineering teams to strengthen overall reliability. What You Bring Bachelor's degree in IT, Computer Science, or equivalent hands-on experience. 5+ years in IT operations, infrastructure, or service management. At least 2 years of direct experience handling major incident or outage response. Solid understanding of ITIL processes and service delivery best practices. Strong leadership presence, capable of staying calm and decisive in high-pressure situations. Excellent verbal and written communication skills for both technical and executive audiences. Experience with tools such as ServiceNow, PagerDuty, Jira Service Management, or similar. Familiarity with cloud platforms (AWS, Azure, GCP) and observability tools preferred. Preferred On-call rotation experience (after-hours/weekend support). Certifications such as ITIL v4, PMP, or Cloud Practitioner (AWS/Azure).

Candidates MUST BE local to the Irvine, California area with a willingness to work on-site two to three days per week as necessary As a Manager, Pre-Sales Engineering, you will lead, develop, mentor and grow a team of pre-sales engineers. You will work closely with Engineering Leadership on process, alignment and reporting while peering with colleagues in order to set business priorities across the different technologies we support. YOUR IMPACT The essential functions of this position include: * Oversee, train, assist and develop the Pre-Sales staff * Lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of ePlus capabilities * Lead, grow, and mentor your Sales Engineering team to develop and maintain skills necessary to deliver proposed solutions around our strategic technologies such as Core, Data Center, UC and Security * Develop and improve processes and procedures to minimize errors, maximize efficiencies and ensure a clean handoff from pre-sales to post-sales * Manage group workload and resource scheduling across multiple projects/opportunities with pre-sales coordinator * Develop methodology to measure and delegate opportunities that will allow for visibility to workload and forecasted needs * Conduct typical management functions such as interview/hire qualified candidates, conduct performance reviews, and actively participate in employee career planning * Conduct customer presentations on ePlus value proposition and technical solution set for assigned accounts and focus areas throughout the Region (and Nationally, when requested) * Work with ePlus personnel and ePlus National Practice Leads to help develop differentiated solutions * Develop training roadmaps for individuals and/or team as it relates to our strategic portfolio * Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s) * Assist sales account managers and pre-sales engineers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development * Assist with RFP/RFI/RFQ responses, as presented * Responsible for review of Statement of Work (SOW) prior to customer presentation * Function as a liaison between the sales team and professional services organization to ensure timely and accurate proposals are generated * Follow ePlus' performance review process to promote communication, provide useful feedback about job performance and contribute to an employee's professional development As a manager, you are also expected to: * Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration * Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members * Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization * Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed QUALIFICATIONS * College Degree in related field or equivalent business experience required * 5+ years of applicable technical pre-sales experience in the IT industry preferred * 3+ years of management experience preferred * Previous VAR managerial experience preferred * Proven ability to align with sales and operations for coordinated efforts in growing the business * Thorough knowledge of full customer engagement cycle * MS Office Suite (Visio, Excel, Word, PowerPoint) * Ability to present to all levels of executive and technical management POSITION SPECIFICS The initial base salary range for this position is expected to be between $120,000 and $180,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses. ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity. PHYSICAL REQUIREMENTS While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position. By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract. CORPORATE VALUES Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work. #LI-KB1 #IND1

Datadog is seeking a Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take an active technical role in your region supporting customer facing activities and engagements for key accounts. You will also enable and nurture strong partnership between the SE team and other organizations within Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers. Manage a team of individual contributors, working to expand usage of Datadog in customer accounts Manage resource allocation of your team and ensure their maximum productivity and engagement. Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities Deliver performance reviews along with collaborating on and executing individual development plans Who You Are: Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change Proven in your ability to grow and develop a team Experienced in recruiting both individual contributors and front line leaders Knowledgeable in current infrastructure and monitoring solutions and technologies Able to build and execute an evaluation plan with a customer and mentor others on how to do so Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so Able to think strategically and creatively about a wide variety of challenges Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions. About the Job As a Manufacturing Engineer Manager, you will develop, implement, and maintain processes for the manufacture and fabrication of parts, components, sub-assemblies, and final assemblies. You will work closely with design engineering to coordinate the release of new products, estimate manufacturing costs, determine time standards, and recommend tooling and process improvements for new and existing product lines. You will be responsible for ensuring the efficiency and quality of manufacturing operations. You will report directly to the Manager of Manufacturing Engineering. You Will Analyze and improve manufacturing operations, implementing strategies like Lean Manufacturing, Kaizen, and other continuous improvement methodologies to reduce waste, increase efficiency, and improve OEE (Overall Equipment Effectiveness). Hire, train, and coach manufacturing engineers and other team members, providing technical support and fostering a collaborative environment. Oversee manufacturing engineering projects from concept to implementation, managing timelines, resources, and budgets to ensure successful delivery. Oversee manufacturing engineering projects from concept to implementation, managing timelines, resources, and budgets to ensure successful delivery. Work closely with NPI team, design engineering, quality assurance, and production teams to ensure manufacturability and smooth product launches. Develop and implement cost reduction programs and identify labor savings projects to meet annual financial goals. Coordinate with upper management to align manufacturing engineering strategies with overall company objectives and adapt to market changes. Assess and set up production infrastructure and production process flow setup Provide project detail status reports to internal core team managers and, when applicable, our customers Perform continuous improvement using Lean program Perform time/motion study and capacity analysis for manufacturing processes. Collaborate with production teams to address Process/quality issues and implement corrective actions. Collaborate with QE/TE/PM to ensure alignment on quality objectives and priorities. You Have BS Degree with 5+ years of Process MFG/Engineering experience In-depth understanding of manufacturing processes Understanding of standard product development processes Knowledge of DFx Understanding of PFMEA, Six Sigma processes highly desirable Proficient in MS/Office (Word, Excel, etc.) Strong leadership and team management skills. Excellent analytical and problem-solving abilities. Proficiency in project management. Knowledge of Lean Manufacturing and continuous improvement methodologies. Understanding of quality management systems and relevant regulations. Strong communication and interpersonal skills for effective collaboration. You Are Detail-oriented with a focus on process improvement and efficiency. Strong communicator, able to document, report, and train effectively. Collaborative, able to work cross-functionally with engineering and production teams. Solution-oriented, capable of identifying problems and providing practical, efficient solutions. Proactive in identifying and managing change, with the ability to manage multiple priorities. Adaptable, able to adjust to changing demands and work in a fast-paced environment. Focused on continuous learning and development to keep up with industry advancements. Annual Salary Range $120,000-$140,000 USD DOE @ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US. Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished Incident Response Manager. Job Description Role:-Incident Response Manager Location: - Oak Brook, IL Duration:-6 Months Contract-To-Hire MUST HAVE: 5+ years' hands-on experience in IT Experience with legal operations Experience working with a SOC/NOC Hands-on experience with security and access technologies Experience in incident management Experience with prevention and threat detection devices Excellent communication & leadership skills NICE TO HAVE: Bachelor's degree or higher Strong strategy, process and policy development experience Qualifications Incident Response Management Additional Information I would love to talk to you if you think this position suits your interest. If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance. NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”

We are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delivery. We are leaders in providing additional custom IT Services with a proficient approach towards development of emerging mobile-based applications and web based application development. We are emerging as one of the largest private talent sourcing and management firms in the US. Our client, one of the leading ICT for development - ICT4D - organization, providing low cost solutions using ICT to tackle poverty and to overcome disadvantage, working closely with local communities seeks an accomplished Incident Response Manager. Job Description Role:-Incident Response Manager Location: - Oak Brook, IL Duration:-6 Months Contract-To-Hire MUST HAVE: 5+ years' hands-on experience in IT Experience with legal operations Experience working with a SOC/NOC Hands-on experience with security and access technologies Experience in incident management Experience with prevention and threat detection devices Excellent communication & leadership skills NICE TO HAVE: Bachelor's degree or higher Strong strategy, process and policy development experience Qualifications Incident Response Management Additional Information I would love to talk to you if you think this position suits your interest. If you are looking for rewarding employment and a company that puts its employees first, we would like to work with you. We also offer group health insurance. NOTE: “Candidates that are offered a position are required to pass pre-employment drug and background screening”

Incident AI is a product engineering team that explores and builds generative AI capabilities that enhance the customer's incident response process. When engineers are paged at 3 a.m., these capabilities help them collaborate, identify the problem, repair it, and improve the reliability of their systems long-term. Incident AI contributes to Datadog's rapidly growing Incident Management, On-Call, and Status Pages products. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Provide frontline management for product engineers Work with product managers to define an AI-focused roadmap Make direct technical contributions to the product, via coding, design and partnering with Product Managers Who You Are: You have 2+ years of experience directly managing teams of 3+ engineers in a product development context You have a passion for and experience in building customer-facing products You have experience doing hands-on development with Java or Go Ideally, you have experience developing systems or features that use generative AI Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: New hire stock equity (RSUs) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Intradepartmental mentor and buddy program for in-house networking An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups) Access to Inclusion Talks, our internal panel discussions Free, global mental health benefits for employees and dependents age 6+ Competitive global benefits Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is:$187,000-$240,000 USD About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Research & Development Director required for innovative lithium-ion battery cell technologies. Our client is committed to pushing the boundaries of energy storage solutions and their mission is to accelerate the transition to a sustainable and electrified future. As an exciting growing company in the industry, they are dedicated to fostering an environment that encourages creativity, collaboration, and cutting-edge development. Position Summary: We are actively seeking a highly skilled and motivated Director of Research and Development to join their team. The ideal candidate should have a profound grasp of lithium-ion battery advancements and a strong knowledge of cutting-edge "beyond lithium" technologies. Key Responsibilities: Develop and execute the company's battery R&D strategy, aligning it with business goals and market demands. Lead and mentor a team of scientists, engineers, and researchers, fostering a culture of innovation, collaboration, and continuous improvement. Define and manage the technology roadmap for battery development, ensuring the timely introduction of new products and features. Drive innovation in battery materials, design, and manufacturing processes, staying ahead of industry trends and emerging technologies. Oversee the development of advanced lithium-ion battery products, from concept to commercialization, ensuring they meet performance, safety, and quality standards. Collaborate with cross-functional teams, including engineering, production, and marketing, to ensure seamless integration of R&D initiatives into product development. Manage the company's intellectual property portfolio, including patents and proprietary technologies, to maintain a competitive edge in the market. Ensure compliance with industry regulations and standards related to battery technology and safety. Stay informed about market trends, customer needs, and competitive products, providing insights for strategic decision-making. Qualifications: Ph.D. in Chemistry, Materials Science, Chemical Engineering, or related field (Master's degree with significant experience may be considered). Proven track record of leadership in battery research and development, with a minimum of 10 years of experience in a senior role. Strong knowledge of lithium-ion battery chemistry, materials, and manufacturing processes. Demonstrated experience in managing multidisciplinary R&D teams. Excellent project management skills, with a history of delivering products on time and within budget. Familiarity with intellectual property management and patent strategies. Understanding of regulatory compliance and safety standards in the battery industry. Results-driven mindset with a passion for advancing battery technology. This is a fantastic opportunity to play an integral part in helping to shape the future of global transportation and energy storage and interested Research and Development Leaders should apply without delay

Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle - from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor's products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values - Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People - we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter. Shift: The regular hours for this position are day shift. Job Description: This is a full-time engineering position with a focus on leading a team of R&D engineers to design, build, and test new cryogenic products as well as developing new options to complement our existing line of products. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Develop and implement R&D strategies to advance cryogenic technologies. * Lead a team of researchers and engineers in the design and execution of R&D projects. * Collaborate with cross-functional teams to ensure alignment with company goals and objectives. * Manage project timelines, budgets, and resources effectively. * Stay current on industry trends and advancements in cryogenic technology. * Communicate R&D progress and findings to senior management and stakeholders. Skills: Complex Systems, Computer-Aided Design (CAD), Geometric Dimensioning And Tolerancing (GD&T), Manufacturing Processes, Physics, SolidWorks Education & Experience: Minimum of 12+ years of relevant experience in leadership roles, with a Bachelor's degree; or 10 years and a Master's degree; or a PhD with 8 years experience; or equivalent experience | Required Pay Range: $163,500.00 - $214,620.00 Pay Range Explained: This role in Boulder, Colorado pays between $163,500.00 and $214,620.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts. Equal Employment Opportunity Statement FormFactor is an equal opportunity employer. FormFactor complies with all national, state, and local laws that seek to promote equal opportunities for any applicant or employee without regard to age, race, color, gender, gender identity/expression, national origin, sexual orientation, religion, disability, marital status, pregnancy or related condition, military service, or any other legally protected characteristics. These protections apply to all aspects of employment, including but not limited to, recruitment, hiring, training, promotions, and compensation.

Responsible for the service delivery management of incidents involving one or more applications. This includes all incident documentation, troubleshooting, analysis, discovery, resolution, and communication. Additionally, this position will be responsible for working with other teams including: corporate leadership, support vendors, other IS teams, and hospital staff. The Incident Manager also serves as the primary escalation point for complex incidents, prioritizes incidents, and engages pertinent stakeholders. The Incident Manager will also be responsible for driving improved customer service to identify, analyze, and correct problems. Other Responsibilities include but are not limited to: -Incident Communication: End users, Facility leaders, Regional leaders, Executive team -Incident Trending, Reporting, and Dashboards: drive the creation and delivery of high-level as well as detailed reporting Additional responsibilities include, but are not limited to: serve as incident management liaison with the following: Leadership, clinical standard teams, vendor support teams, regional leadership, and customers. Qualifications -Bachelor's Degree -Minimum 5 years' experience with healthcare information systems and technology - Strong Cerner Millennium experience -Experience with all phases of ITIL service management: incident management, request management, change management, problem management, and continuous process improvement -Experience with troubleshooting clinical applications -Experience with ITSM systems and associated metrics. Remedyforce experience preferred. -Strong customer service, coordination and interpersonal skills -Excellent verbal and written communication skills -Expert level knowledge of MS Excel for data analysis (pivot tables, graphs, Vlookup, etc.) -Experience working with Business Intelligence reporting tools Additional Experience with the following is preferred: Partnering with vendors, support teams, advisory teams, and customers to drive process and service improvement Planning, organizing, and facilitating software issue remediation activities Reporting, monitoring, and resolution of process and IT system related issues. Participating in EHR system implementations. Additional Information "US Citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Odyssey does NOT work with third-party or subcontracting firms."