Operations Manager jobs at Intuit - 76 jobs

Come join the Sales Strategy & Planning team in Intuit's Global Business Solution Group and help us solve our biggest customer and business challenges as the next Sales Strategy and Planning Leader for our Small Business product portfolio. You will be a key thought partner and accountable leader who accelerates Small Business ecosystem growth at scale by establishing and tracking key success metrics and ensuring resources are allocated effectively. By leveraging proven strategic frameworks and partnering with cross-functional stakeholders, you will advance and measure key initiatives that drive high growth and sustainable change across Sales channels and programs. A relentless curiosity, proven record in driving organizational impact, and a level of ease in interacting with senior management on a regular basis will drive success in this role. You will bring a startup mindset and the ability to manage multiple priorities while dealing effectively with ambiguity and change. You must be a team player and passionate about making a difference. If you are looking for the next step in your career journey, this exciting and fast-paced role provides you with a fantastic opportunity to help shape our business and drive transformational change. **Responsibilities** + Strategy Development: Able to quickly identify great ideas and high-impact opportunities that helps shape organizational strategy, enhance operating systems, build business processes and improve business efficiency. Shape clear and compelling visual and written narratives that distill complex information and concepts simply and concisely, while ensuring alignment with core principles and business strategies for a variety of audiences + Operational Planning: Shape and manage organizational operating frameworks that drive clarity, accountability, and move work forward via well-defined roadmaps and success measures. Participate in and/or drive mechanisms, including 3/1 year annual planning, KPI reviews, headcount/coverage strategies, budget management, and operational reporting. + Connect Strategy to Execution: Ensure prioritization of and focus on what matters most in order to help our teams reach committed outcomes. Leverage network to understand interdependencies and risks for the work, engaging partners to execute plans and resolve roadblocks. Viewed as a thought leader for the business domain. + Solve Business Problems: Sets direction and approach to solve complex problems. Able to challenge assumptions and sees several steps ahead. Develops recommendations and facilitates discussions with senior leaders. **Qualifications** + 10+ years relevant work experience in sales strategy, sales operations, or go-to-market operations roles delivering significant organizational impact, preferably in a SAAS-based technology company. + Proven success in partnering, influencing and collaborating cross functionally within a global, matrixed organization. + Strong business acumen with a proven ability to influence stakeholders, lead data-driven analyses, and drive measurable results. + Operational Expertise: A breadth of experience interacting across sales, marketing, finance, business analytics, technology teams and operations. Ability to create, drive and improve upon regular operating mechanisms to provide progress updates on key initiatives. Knowledge of sales tools, techniques, and methodologies is a plus. + Dynamic Leadership: You are equal parts pragmatic and strategic, combining creativity with a keen business acumen. You are well-versed in managing a long-term vision while delivering continuous improvement and exceeding expectations in the current period. You have the ability to think broadly but also go deep and roll up your sleeves when appropriate. + Data-Informed Influencer: Excels at earning trust and fostering collaboration among sponsors and key stakeholders to create a shared vision. Balances stakeholder alignment with objective, data-backed analysis to drive decisive action and ensure progress, even when complete consensus is not achievable. + World-class Communicator: Clear and compelling storytelling abilities that distill complex information and concepts simply and concisely for a variety of audiences. Superior written and verbal communications skills with experience preparing strategy memos, white papers and presentations for an executive audience. + Pace-setter. Catalyst for Change: Experienced problem-solver who can accelerate outcomes through clear goals and accountability. Change agent who can reinforce our desired culture through. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 197,500- 267,000 Southern California $ 190,500- 257,500 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Austell, GA, USA; +17 more; +16 more **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. _info_outline_ XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Austell, GA, USA; Council Bluffs, IA, USA; Charleston, SC, USA; Clarksville, TN, USA; Columbus, OH, USA; The Dalles, OR, USA; Fort Wayne, IN, USA; Reston, VA, USA; Las Vegas, Nevada, USA; Lincoln, NE, USA; Lenoir, NC, USA; Moncks Corner, SC 29461, USA; Phoenix, AZ, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Stillwater, OK, USA; Bridgeport, AL, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 5 years of experience in program or project management. + Experience in data center operations and infrastructure deployment. + Experience with process improvement and change management in a technical operations environment. **Preferred qualifications:** + Lean/six sigma training. + 5 years of experience managing cross-functional or cross-team projects. + Experience with SAP, SQL, dashboarding and advanced data analytics/statistical analysis. + Ability to operate in a technical environment (agile, adaptable). + Excellent written and verbal communication skills. **About the job** A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Data Centers Central Operations function is responsible for keeping these sites operating efficiently and safely. In this role, you will be a part of the Deployment team and be responsible for identifying and implementing process and tool improvements that support our mission of ensuring safe, timely, and cost effective builds. As a Program Manager, you will be the primary owner of rack power and commissioning processes, and be responsible for identifying process and tool opportunities to increase deployment velocity and reduce errors. You will focus on creating, rolling out, and continuously improving processes and tools for deployment of Machine Learning assets in support of Google's rapid growth in this space. You will work with cross-functional teams ranging from operational teams at the data centers to software engineers to deployment planners. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Process mapping for Data Center Operations rack power and commissioning tasks. + Reduce cycle time for rack deployment activities. + Create and manage roadmap for deployment improvements. + Write product requirement documents and work with relevant cross-functional teams to build and rollout necessary tools/tool improvements supporting deployment cycle time reduction. + Support cross-team initiatives aimed at rapidly increasing deployment velocity across the global fleet. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Snapshot Join the Workplace, Innovations & Experience Team as a Logistics Manager accelerating Google DeepMind's access to mission-critical assets. You will be the trusted expert, responsible for the end-to-end management of the global shipping pipeline, balancing the critical priorities of maximum velocity, international compliance, and operational efficiency. Your primary focus is translating GDM's ambitious procurement needs into seamless logistics execution. This role requires a proactive and hands-on professional who applies deep trade expertise and project management principles to mitigate risks, unblock bottlenecks, and drive continuous process improvements across the logistics lifecycle, ultimately ensuring GDM remains at the forefront of pioneering developments. About us Artificial Intelligence could be one of humanity's most useful inventions. At Google DeepMind, we're a team of scientists, engineers, machine learning experts and more, working together to advance the state of the art in artificial intelligence. We use our technologies for widespread public benefit and scientific discovery, and collaborate with others on critical challenges, ensuring safety and ethics are the highest priority. The role As the Logistics / Operations Manager, your primary role will be to ensure assets procured by the business are shipped with maximum velocity, and within internal / external legal and compliance frameworks. You will act as a partner between the Robotics team requiring shipping, and Google's centralised Logistics, Legal, and Compliance teams. The core purpose of this role is to accelerate the shipping pipeline by proactively managing the end-to-end logistics process. This spans from understanding shipping requirements and producing accurate shipping documentation through to timely final delivery. You will apply project management principles to, at times, coordinate large, multi-shipment initiatives, which may cross various jurisdictions. Where pain points or bottlenecks are identified, you will work to unblock these, driving continuous improvement through change management. Your success will directly ensure the GDM business maintains its velocity and remains at the forefront of pioneering developments. A natural growth area for this role will be to oversee and manage inventory, as this will enable a clear pipeline for the logistics workload. Key responsibilities + Drive the end-to-end logistics pipeline, ensuring maximum delivery velocity and adherence to internal Google policies and external customs / legal frameworks. + Act as the primary liaison, fostering high-value partnerships between GDM and centralised Google partner teams to translate business needs into actionable logistics plans. + Serve as the subject matter expert on shipping requirements, advising internal stakeholders on how geopolitical shifts and regulatory changes-such as new US tariffs-will impact supply chain strategy and costs. + Working cross-functionally to ensure logistics feasibility is integrated into early-stage planning decisions. + Apply project management principles to coordinate complex, multi-shipment programs and initiatives (e.g. worldwide shipping for conferences), ensuring alignment across cross-functional teams to meet mission-critical deadlines. + Drive continuous improvement across the Robotics logistics lifecycle, identifying and executing process improvements to mitigate bottlenecks. + Lead the dissemination of post-project learnings and operational metrics, providing stakeholders with the data visibility required to identify trends and optimize future logistics planning. About you You are a proactive, hands-on logistics professional who thrives on managing global shipping pipelines and ensuring mission-critical assets move with precision and speed. You excel in a highly cross-functional environment, acting as a bridge between ambitious internal teams and centralised partners. To set you up for success as the Logistics Manager, we look for the following skills and experience: + Extensive experience in managing sizeable programs across a variety of operating environments, with the proven skill to navigate through ambiguity and adjust and adapt program strategies as conditions change + Extensive experience partnering with senior stakeholders, adapting approach to stakeholder preferences and navigating conflicting priorities + Strong communicator, able to develop meaningful relationships with key partners and use these to influence action and outcomes + A solution-focused mindset, with the proven ability to identify pain points and drive sustainable process improvements that enhance operational efficiency + Naturally curious and enjoy working across a large range of different subjects with ease, quickly gaining the knowledge you need to be effective + Passionate about our mission, proactive about learning and acquiring knowledge to enhance your experience The following are also preferable: + Experience in end-to-end logistics management, trade compliance, or a related supply chain role, preferably within a fast-paced technology or research environment + Able to demonstrate proficiency in all core logistics aspects, including Incoterm negotiations and shipping documentation, while having a practical understanding of trade compliance frameworks (e.g. export/import licensing, ATA Carnets), and understanding the various roles of all parties within the logistics workflow (ie. customs brokers, security etc) + Leverage a passion for AI and emerging technologies to identify innovative applications within the logistics lifecycle, piloting tools that drive automation, accuracy, and efficiency The US base salary range for this full-time position is between $130,000 - $191,000 + bonus + equity + benefits. Your recruiter can share more about the specific salary range for your targeted location during the hiring process. Note: In the event your application is successful and an offer of employment is made to you, any offer of employment will be conditional on the results of a background check, performed by a third party acting on our behalf. For more information on how we handle your data, please see our Applicant and Candidate Privacy Policy At Google DeepMind, we value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. We are committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

_corporate_fare_ Google _place_ Mountain View, CA, USA **Mid** Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 2 years of experience in program or project management. + Experience across all phases of hardware product development from prototype to mass production to end of life. + Experience managing the New Product Introduction (NPI) hardware build process. **Preferred qualifications:** + 2 years of experience managing cross-functional or cross-team projects. + Experience with Product Data Management/Product Life-cycle Management tools (e.g., Agile), with the knowledge of hardware Bill of Materials (BOM) structures and change control concepts. + Knowledge of hardware development and manufacturing processes, vendor relations and working with Contract Manufacturers (CM) in Asia. + Ability to work effectively, adjust priorities and manage time wisely in a fast paced, time sensitive and dynamic environment. + Ability to demonstrate project management and supply chain management skills. **About the job** A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Google Pixel team focuses on designing and delivering the world's most helpful mobile experience. The team works on shaping the future of Pixel devices and services through some of the most advanced designs, techniques, products, and experiences in consumer electronics. This includes bringing together the best of Google's artificial intelligence, software, and hardware to build global smartphones and create transformative experiences for users across the world. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Travel internationally to support hardware development builds and manage product labeling and build documentations. + Manage the New Product Introduction (NPI) product build matrix (system configuration decoder), tracking material readiness, tracking engineering parallel paths and investigations, and product configurations. + Lead a weekly build readiness meeting with the Contract Manufacturing team, and provide training to partners on related deliverables (how to read build matrix, allocation/shipment planning and applicable build matrix database training). + Manage system allocation database, provide allocation direction, track system delivery schedules, ensure timely distribution to all product groups, and update device tracking tool. + Coordinate with Partner Domains (PD) and Electrical Engineering (EE) teams to ensure Bill of Materials (BOM) readiness in Agile prior to builds. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

**P** **r** **o** **g** **r** **a** **m** **M** **a** **n** **a** **g** **e** **r** **,** **V** **e** **n** **d** **o** **r** **O** **p** **e** **r** **a** **t** **i** **o** **n** **s** **(** **T** **a** **p** **e** **s** **t** **r** **y** **)** Business Strategy Mountain View, CA (HQ) Tapestry is X's moonshot for the electric grid (********************************** . We're transforming how the world makes, moves and uses electricity, using AI to reshape energy on a global scale. We're looking for curious minds who want to be a part of this extraordinary moment in energy. You would be joining a multidisciplinary team from a wide variety of experiences and backgrounds-from AI and power systems experts to software engineers and energy entrepreneurs- working together to realize Tapestry's mission to make the grid visible so that everyone, everywhere can access reliable, abundant, and clean energy. Tapestry is incubating at X, Alphabet's Moonshot Factory (******************* -the birthplace of breakthrough technologies like Waymo and Google Brain. At Tapestry, you'll have the chance to be part of a rapidly growing team that has the agility and impact of an early stage company with the resources and technical excellence of Alphabet. If developing multimodal AI solutions gets you up in the morning and load growth challenges keep you up at night, we'd love to meet you. Learn more about our team and our mission here (********************************** . **About the Role** Tapestry's Business Operations team installs, supports, promotes the strong business practices we need to both grow and scale. We lead planning, reporting, and optimize Tapestry's operational rhythms. We also tackle special projects across the company that advance Tapestry's strategic goals and execution. In this role, you will wear multiple hats, owning various processes and driving operational improvement initiatives. You will work closely with Tapestry's technical and other functional leaders to improve our operations, including onboarding and managing our extended workforce and stepping into our increasingly complex financial and legal operations. You are an enthusiastic problem-solver, wanting to design new and enhance existing processes; scoping, designing, and implementing new and scalable solutions to support growth. You are an excellent team player and you can partner with any function and level to deliver value, always starting with intelligent and empathetic questions. You have experience with operations in a fast-growing organization and you are excited to be part of Tapestry's mission to transform the electric grid. **How You'll Make a 10X Impact** + Improve, document, and own the process for onboarding and managing Tapestry's extended workforce. + Establish reporting and conduct regular audits on spend and other workforce performance metrics. + Support Tapestry's rapid growth with process improvements in procurement, contract management, financial operations, prioritization, and other critical path items. + Partner with Legal, Policy, Privacy, Marketing/PR, Operations, and other teams to mitigate non-technical risks for Tapestry. **What you should have** : + 4+ years relevant experience, including: + 2+ years in operations at a fast growing startup or team + 2+ years with complex workforce operations and management (FTEs, temps, vendors, consultants, international) + 2+ years of experience in operations or operational excellence at Google or another large company with strong requirements and entrenched systems + Track record of helping functions improve operational metrics + Track record of gracefully and securely handling confidential information + Fluency in AI productivity tools and Google enterprise systems + Strong attention to detail, project management, and organizational skills + Track record of good vendor and cross-functional relationships + A track record of participating in and building a strong culture of learning and experimentation + Fluency in basic analytics + A passion for the energy space **It'd be great if you also had these** : + Fluency in Google systems including Fieldglass, GUTS, and Accord + Understanding of software development processes + Experience with software technology procurement + The ability to thrive in ambiguity, setting your own goals and effectively delivering in a rapidly changing environment. + A knack for influencing without direct authority, collaborating effectively with technical and cross-functional teams outside your direct reporting line to achieve results. + A fast learner with the capacity to quickly grasp a wide range of different technologies and industries. The US base salary range for this full-time position is $96,000 - $141,000 + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. **An Equal Opportunity Workplace** At X, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please contact us at x-accommodation-request@x.team .

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience in program or project management. Experience across all phases of hardware product development from prototype to mass production to end of life. Experience managing the New Product Introduction (NPI) hardware build process. Preferred qualifications: 2 years of experience managing cross-functional or cross-team projects. Experience with Product Data Management/Product Life-cycle Management tools (e.g., Agile), with the knowledge of hardware Bill of Materials (BOM) structures and change control concepts. Knowledge of hardware development and manufacturing processes, vendor relations and working with Contract Manufacturers (CM) in Asia. Ability to work effectively, adjust priorities and manage time wisely in a fast paced, time sensitive and dynamic environment. Ability to demonstrate project management and supply chain management skills. About the jobA problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. The Google Pixel team focuses on designing and delivering the world's most helpful mobile experience. The team works on shaping the future of Pixel devices and services through some of the most advanced designs, techniques, products, and experiences in consumer electronics. This includes bringing together the best of Google's artificial intelligence, software, and hardware to build global smartphones and create transformative experiences for users across the world. The US base salary range for this full-time position is $126,000-$181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Travel internationally to support hardware development builds and manage product labeling and build documentations. Manage the New Product Introduction (NPI) product build matrix (system configuration decoder), tracking material readiness, tracking engineering parallel paths and investigations, and product configurations. Lead a weekly build readiness meeting with the Contract Manufacturing team, and provide training to partners on related deliverables (how to read build matrix, allocation/shipment planning and applicable build matrix database training). Manage system allocation database, provide allocation direction, track system delivery schedules, ensure timely distribution to all product groups, and update device tracking tool. Coordinate with Partner Domains (PD) and Electrical Engineering (EE) teams to ensure Bill of Materials (BOM) readiness in Agile prior to builds.

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Atlanta, GA, USA; +3 more; +2 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience in program management, product management, business operations, or strategy & operations within a global customer support or contact center environment. + Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and collaborating with senior stakeholders of the Director to VP level across a large, global organization. + Experience launching and scaling an enterprise-level real time operations system/tool. + Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). + Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. **About the job** The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support systems initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. + Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. + Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. + Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. + Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

_corporate_fare_ Google _place_ Fremont, CA, USA **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. **Minimum qualifications:** + Bachelor's degree in Engineering (Electrical, Mechanical, Chemical, or Industrial), Materials Science, or a related field, or equivalent practical experience. + 10 years of experience in operations leadership and scheduling within a wafer fabrication facility. + 5 years of experience leading and managing operational teams in a production manufacturing environment. + Experience applying lean manufacturing, six sigma, or value stream mapping principles. **Preferred qualifications:** + Master's degree in Engineering, Business Administration (MBA), or a related field. + Experience in managing the operational aspects of fabrication (fab) in the US or equivalent, including capacity planning and factory simulation within a high-mix/high-volume semiconductor environment. + Excellent problem-solving skills with proficiency in data analysis tools (e.g., Tableau, SQL, JMP) to drive data-based decisions for metrics and reporting. + Experience in Statistical Process Control (SPC) and its operational implementation for process monitoring and yield stability. + Excellent communication and change management skills with the ability to influence technical and non-technical stakeholders at all levels. **About the job** As a Senior Operations Manager, you will be responsible for the end-to-end operational leadership development of our compound semiconductor wafer fabrication facility. You will be a key leader, leading the execution of the entire flow from materials receipt to finished goods shipment; driving performance metrics; leading continuous improvement initiatives; and ensuring the smooth, efficient, and cost-effective production of our advanced display wafers. Google's Raxium display group has established a revolutionary semiconductor materials display technology that enables new functionality in display products, bringing to users a closer and more natural linkage between the digital and physical realms in applications such as augmented reality (AR) and light-field display. With start-up roots and a state-of-the-art compound semiconductor fab in Silicon Valley, Raxium is seeking to build upon its engineering team with an aim to disrupt next-generation display markets. The US base salary range for this full-time position is $208,000-$293,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Provide operational leadership for all production teams including Epitaxy, Fab, and Test. Ensure execution against daily, weekly, and quarterly fab goals, including safety, quality, and output objectives. + Drive fab throughput maximization by conducting rigorous daily constraint mitigation activities for tools, labor, or material, identifying and resolving bottlenecks across entire production flow. + Direct all aspects of logistics, including inbound materials, shipping and receiving, and internal fab material movement, while implementing inventory management strategies to optimize stock levels for raw materials, consumables, and finished goods and mitigating obsolescence risk. + Define, track, and drive key operational metrics and reporting (e.g., OEE, cycle time, yield, WIP levels) and develop and present regular performance reports to executive leadership. + Lead lean manufacturing model within fab by mentoring teams to execute continuous efficiency improvement projects, reducing waste and improving cycle time. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

Apply share * link Copy link * email Email a friend Minimum qualifications: * Bachelor's degree in Engineering (Electrical, Mechanical, Chemical, or Industrial), Materials Science, or a related field, or equivalent practical experience. * 10 years of experience in operations leadership and scheduling within a wafer fabrication facility. * 5 years of experience leading and managing operational teams in a production manufacturing environment. * Experience applying lean manufacturing, six sigma, or value stream mapping principles. Preferred qualifications: * Master's degree in Engineering, Business Administration (MBA), or a related field. * Experience in managing the operational aspects of fabrication (fab) in the US or equivalent, including capacity planning and factory simulation within a high-mix/high-volume semiconductor environment. * Excellent problem-solving skills with proficiency in data analysis tools (e.g., Tableau, SQL, JMP) to drive data-based decisions for metrics and reporting. * Experience in Statistical Process Control (SPC) and its operational implementation for process monitoring and yield stability. * Excellent communication and change management skills with the ability to influence technical and non-technical stakeholders at all levels. About the job As a Senior Operations Manager, you will be responsible for the end-to-end operational leadership development of our compound semiconductor wafer fabrication facility. You will be a key leader, leading the execution of the entire flow from materials receipt to finished goods shipment; driving performance metrics; leading continuous improvement initiatives; and ensuring the smooth, efficient, and cost-effective production of our advanced display wafers. Google's Raxium display group has established a revolutionary semiconductor materials display technology that enables new functionality in display products, bringing to users a closer and more natural linkage between the digital and physical realms in applications such as augmented reality (AR) and light-field display. With start-up roots and a state-of-the-art compound semiconductor fab in Silicon Valley, Raxium is seeking to build upon its engineering team with an aim to disrupt next-generation display markets. The US base salary range for this full-time position is $208,000-$293,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Provide operational leadership for all production teams including Epitaxy, Fab, and Test. Ensure execution against daily, weekly, and quarterly fab goals, including safety, quality, and output objectives. * Drive fab throughput maximization by conducting rigorous daily constraint mitigation activities for tools, labor, or material, identifying and resolving bottlenecks across entire production flow. * Direct all aspects of logistics, including inbound materials, shipping and receiving, and internal fab material movement, while implementing inventory management strategies to optimize stock levels for raw materials, consumables, and finished goods and mitigating obsolescence risk. * Define, track, and drive key operational metrics and reporting (e.g., OEE, cycle time, yield, WIP levels) and develop and present regular performance reports to executive leadership. * Lead lean manufacturing model within fab by mentoring teams to execute continuous efficiency improvement projects, reducing waste and improving cycle time.

Minimum qualifications: Bachelor's degree in Engineering (Electrical, Mechanical, Chemical, or Industrial), Materials Science, or a related field, or equivalent practical experience. 10 years of experience in operations leadership and scheduling within a wafer fabrication facility. 5 years of experience leading and managing operational teams in a production manufacturing environment. Experience applying lean manufacturing, six sigma, or value stream mapping principles. Preferred qualifications: Master's degree in Engineering, Business Administration (MBA), or a related field. Experience in managing the operational aspects of fabrication (fab) in the US or equivalent, including capacity planning and factory simulation within a high-mix/high-volume semiconductor environment. Excellent problem-solving skills with proficiency in data analysis tools (e.g., Tableau, SQL, JMP) to drive data-based decisions for metrics and reporting. Experience in Statistical Process Control (SPC) and its operational implementation for process monitoring and yield stability. Excellent communication and change management skills with the ability to influence technical and non-technical stakeholders at all levels. About the job As a Senior Operations Manager, you will be responsible for the end-to-end operational leadership development of our compound semiconductor wafer fabrication facility. You will be a key leader, leading the execution of the entire flow from materials receipt to finished goods shipment; driving performance metrics; leading continuous improvement initiatives; and ensuring the smooth, efficient, and cost-effective production of our advanced display wafers. Google's Raxium display group has established a revolutionary semiconductor materials display technology that enables new functionality in display products, bringing to users a closer and more natural linkage between the digital and physical realms in applications such as augmented reality (AR) and light-field display. With start-up roots and a state-of-the-art compound semiconductor fab in Silicon Valley, Raxium is seeking to build upon its engineering team with an aim to disrupt next-generation display markets. The US base salary range for this full-time position is $208,000-$293,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Provide operational leadership for all production teams including Epitaxy, Fab, and Test. Ensure execution against daily, weekly, and quarterly fab goals, including safety, quality, and output objectives. Drive fab throughput maximization by conducting rigorous daily constraint mitigation activities for tools, labor, or material, identifying and resolving bottlenecks across entire production flow. Direct all aspects of logistics, including inbound materials, shipping and receiving, and internal fab material movement, while implementing inventory management strategies to optimize stock levels for raw materials, consumables, and finished goods and mitigating obsolescence risk. Define, track, and drive key operational metrics and reporting (e.g., OEE, cycle time, yield, WIP levels) and develop and present regular performance reports to executive leadership. Lead lean manufacturing model within fab by mentoring teams to execute continuous efficiency improvement projects, reducing waste and improving cycle time.

Apply share * link Copy link * email Email a friend info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA. Minimum qualifications: * Bachelor's degree or equivalent practical experience. * 7 years of experience in program management, product management, business operations, or strategy & operations within a global customer support or contact center environment. * Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. Preferred qualifications: * Experience translating operational needs into technical system requirements. * Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. * Experience presenting to and collaborating with senior stakeholders of the Director to VP level across a large, global organization. * Experience launching and scaling an enterprise-level real time operations system/tool. * Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). * Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. About the job The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support systems initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities * Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. * Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. * Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. * Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. * Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex.

_corporate_fare_ Google _place_ Sunnyvale, CA, USA; Atlanta, GA, USA; +3 more; +2 more **Advanced** Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders; deep expertise in domain. _info_outline_ XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: **Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA** . **Minimum qualifications:** + Bachelor's degree or equivalent practical experience. + 7 years of experience in program management, product management, business operations, or strategy & operations within a global customer support or contact center environment. + Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. **Preferred qualifications:** + Experience translating operational needs into technical system requirements. + Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. + Experience presenting to and collaborating with senior stakeholders of the Director to VP level across a large, global organization. + Experience launching and scaling an enterprise-level real time operations system/tool. + Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). + Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. **About the job** The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support systems initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more aboutbenefits at Google (************************************* . **Responsibilities** + Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. + Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. + Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. + Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. + Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex. Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) . Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy (******************************************************* ,Know your rights: workplace discrimination is illegal (**************************************************************************** ,Belonging at Google (******************************** , and How we hire (**************************************** . If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form (*************************************** . Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting. To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also ******************************* and ************************************************************* If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: ***************************************

info_outline XApplicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA. Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in program management, product management, business operations, or strategy & operations within a global customer support or contact center environment. Experience in Real Time Operations (RTO), Workforce Management (WFM) strategy, or managing support channel supply, demand, and staffing models. Preferred qualifications: Experience translating operational needs into technical system requirements. Experience with data analytics, conducting trend analysis, and making critical decisions based on the data. Experience presenting to and collaborating with senior stakeholders of the Director to VP level across a large, global organization. Experience launching and scaling an enterprise-level real time operations system/tool. Experience setting up, managing, and optimizing case management workflows and tooling (third-party or proprietary). Proficiency working with SQL and connecting and summarizing large datasets to drive strategic decisions. About the job The Digital Support Experience team sits within Google Cloud Support and is responsible for influencing, owning, and enabling the deployment of critical support systems and tooling rollouts for our global FTE and vendor-managed Support Delivery teams. We prioritize, plan, implement, and measure the success of transformative support systems initiatives across the entire customer support journey. This role sits at the critical intersection of support operations, product management, and systems strategy. You will be accountable for the lifecycle of the Real Time Operations (RTO) System, setting the strategic vision and roadmap. You will leverage deep expertise in workforce management and support operations to define the "why," "what," and "how" for our RTO tooling, ensuring it scales seamlessly as our support volume and channel variety continue to grow. In this role, you will act as the essential bridge between our support operations and the technical teams that build the tools. Your impact will directly enable support delivery, workforce management, and our global operations center to monitor real-time supply vs. demand, track live and non-live channel health, react quickly to correct trends in operational KPIs and customer sentiment, and utilize automated interventions for timely customer service. You will operate with significant autonomy, setting the RTO system roadmap, interacting with and driving alignment across senior leadership, and acting as the definitive subject matter expert for real time operations in our organization. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The US base salary range for this full-time position is $158,000-$235,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities Own the RTO system roadmap and lead the solution and technology strategy. Translate both immediate needs and the long-term business vision into concrete scope, business requirements, and delivery plans. Identify bottlenecks, time-consuming inefficiencies, and manual RTO processes within our current operational setup. Define comprehensive business requirements for solving these challenges and drive technical solutions with engineering. Serve as the definitive subject matter expert for RTO workflows and technical solutions, acting as the primary liaison between operational Support Delivery teams and internal Engineering partners. Own the end-to-end delivery of the RTO solution. This includes partnering with Engineering, Operations, and Business Intelligence to drive the development lifecycle, manage scope and risk, and ensure on-time delivery. Ensure the solution and strategy will scale as support volume increases, additional channels are added, and cases become more complex.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Team The Customer Engagement team partners with executives on our 360-degree approach to customer, partner, and internal employee engagements. The team collaborates with senior principals across the company to create long-term trusted relationships with key customers, accelerate our scale to $16B, and help make ServiceNow the best place to work. Role This is an extraordinary opportunity to partner daily with our Executive Practitioners within the Digital Technology organization to elevate CxO engagements, increase wallet share, and curate progressive thought. We are looking for a brilliant storyteller who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever. This role will be part of the Strategic Customer Engagement organization and partner closely with field sales, marketing, and product teams to help scale Digital Technology teams' impact by creating and executing a customer engagement strategy. What you get to do in this role: Own the Customer Engagement strategy: Increase wallet share through curating the right portfolio of Customers, Partners, and events our Executive Practitioners engage with, working with regional sales on which customers they should meet with and when Optimize the process for the Practitioner with customers end-to-end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, partner with sales to deliver follow-up messages to the customer, etc. Attend customer meetings and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items. Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the Practitioner has a relationship with, develop nurturing campaigns, etc. Help define how slides and visuals will enhance a narrative or customer story Develop key metrics and capture and study data to continuously improve the impact of Practitioner customer engagement Parachute into complex customer situations as the liaison for our CxOs when high visibility opportunities are at risk Elevating CxO engagement Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement Contribute to codification and sharing of best practices Build a foundation to scale events and speaking opportunities Become an indispensable thought-partner for Practitioners Partner closely with senior stakeholders and cross-functional teams to develop relevant messaging for each engagement Global travel for key events Create and execute an events engagement strategy while partnering closely with cross-functional teams. Key accomplishments will include securing desirable external speaking engagements, securing strong ties with Now on Now and Communications teams to ensure an amplification strategy is executed (social, progressive thought content, internal enablement, media, etc.), and securing customer-led speaking engagements that highlight ServiceNow. Qualifications To be successful in this role, we need someone who has: 8+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize Executive presence, excellent verbal and written communication High energy, strong work ethic, disciplined execution skills Proficient with PowerPoint, Excel, Power BI, and Dynamics, and familiarity with several prominent productivity tools FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The **GTM Operations Director** is responsible for building and running the operating model that scales partner-delivered and embedded solutions, driving predictable growth, partner satisfaction, and compliant execution across geos and routes-to-market. The role acts as the operational "control tower" between partnerships, product, sales, finance, and legal. **Operational strategy and governance** + Define and own the endtoend operating model for partner solutions and embedded offerings (from partner onboarding and solution design through co-sell, billing, and support) + Establish and run the rhythm of the business for partner and embedded motions, including QBRs, MBRs, pipeline and forecast reviews, and program health reviews + Create and maintain clear governance, RACIs, and approval workflows for large/complex deals, non-standard terms, and new embedded constructs **Process, systems and tooling** + Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success to make it "easy to do business" with and through partners + Own the functional requirements and roadmap for supporting digital capabilities for partner and embedded-solution motions + Drive automation and standardization of workflows, minimizing manual touchpoints while maintaining appropriate controls and compliance **Performance management and analytics** + Define success metrics and dashboards for partner and embedded solutions (e.g., attach and adoption rates, partner-sourced and influenced ACV, solution margin, partner health, time-to-launch) + Lead forecasting and performance reviews for partner and embedded motions, providing insight and recommendations to executive and field leadership + Use data to identify bottlenecks and opportunities, prioritize improvements, and track impact of operational changes **Cross-functional and partner collaboration** + Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions, including packaging, pricing guardrails, and quote-to-cash design + Serve as the primary operational point of contact for key partners on topics such as deal execution, reporting, incentives, and program requirements + Coordinate with regional and route-to-market leaders to ensure global standards with local flexibility where needed **Risk, compliance, and quality** + Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements across embedded and partner-delivered models + Define and maintain controls, documentation, and audit readiness for partner and embedded motions (e.g., discounting approvals, data sharing, incentives, and rebates) + Monitor quality of execution and customer/partner experience, driving corrective action plans where needed **Partner Solution Consulting Operations** + Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post implementation review for partner-led and embedded solutions + Partner with Partner Sales, Solution Consulting, and Services to support operational alignment across presales with delivery capabilities, minimizing delivery risk and rework + Establish KPIs for partner solution consulting; review performance regularly and drive actions to improve efficiency and impact **Our ideal candidate:** + 10+ years in SaaS operations, revenue operations, or partner/channel operations, including direct experience with partner ecosystems and/or embedded solution models + Proven track record designing and running complex GTM operating models, with measurable impact on revenue growth, productivity, and/or margin + Demonstrated ability to influence and collaborate with senior leaders across sales, partnerships, product, finance, and legal + Excellent communication skills, with the ability to translate complex operational details into clear, executive-ready narratives and decisions Additional preferred qualifications: + Experience in enterprise SaaS with large, global partner ecosystems + Background in management consulting, corporate strategy, or strategic operations + Familiarity with embedded solutions, embedded platform models, or solution-led partner motions (co-built / co-sell plays) For positions in this location, we offer a base pay of $162,800 - $284,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The GTM Operations Director is responsible for building and running the operating model that scales partner-delivered and embedded solutions, driving predictable growth, partner satisfaction, and compliant execution across geos and routes-to-market. The role acts as the operational “control tower” between partnerships, product, sales, finance, and legal. Operational strategy and governance Define and own the endtoend operating model for partner solutions and embedded offerings (from partner onboarding and solution design through co-sell, billing, and support) Establish and run the rhythm of the business for partner and embedded motions, including QBRs, MBRs, pipeline and forecast reviews, and program health reviews Create and maintain clear governance, RACIs, and approval workflows for large/complex deals, non-standard terms, and new embedded constructs Process, systems and tooling Design, document, and continuously improve core processes across partner GTM, sales, finance, legal, and customer success to make it “easy to do business” with and through partners Own the functional requirements and roadmap for supporting digital capabilities for partner and embedded-solution motions Drive automation and standardization of workflows, minimizing manual touchpoints while maintaining appropriate controls and compliance Performance management and analytics Define success metrics and dashboards for partner and embedded solutions (e.g., attach and adoption rates, partner-sourced and influenced ACV, solution margin, partner health, time-to-launch) Lead forecasting and performance reviews for partner and embedded motions, providing insight and recommendations to executive and field leadership Use data to identify bottlenecks and opportunities, prioritize improvements, and track impact of operational changes Cross-functional and partner collaboration Partner with Product, Partnerships, Sales, and Finance to operationalize new embedded offerings and partner solutions, including packaging, pricing guardrails, and quote-to-cash design Serve as the primary operational point of contact for key partners on topics such as deal execution, reporting, incentives, and program requirements Coordinate with regional and route-to-market leaders to ensure global standards with local flexibility where needed Risk, compliance, and quality Ensure operational compliance with partner agreements, commercial policies, and relevant regulatory requirements across embedded and partner-delivered models Define and maintain controls, documentation, and audit readiness for partner and embedded motions (e.g., discounting approvals, data sharing, incentives, and rebates) Monitor quality of execution and customer/partner experience, driving corrective action plans where needed Partner Solution Consulting Operations Lead operations for partner solution consulting, covering scoping, staffing, delivery governance, and post implementation review for partner-led and embedded solutions Partner with Partner Sales, Solution Consulting, and Services to support operational alignment across presales with delivery capabilities, minimizing delivery risk and rework Establish KPIs for partner solution consulting; review performance regularly and drive actions to improve efficiency and impact Qualifications Our ideal candidate: 10+ years in SaaS operations, revenue operations, or partner/channel operations, including direct experience with partner ecosystems and/or embedded solution models Proven track record designing and running complex GTM operating models, with measurable impact on revenue growth, productivity, and/or margin Demonstrated ability to influence and collaborate with senior leaders across sales, partnerships, product, finance, and legal Excellent communication skills, with the ability to translate complex operational details into clear, executive-ready narratives and decisions Additional preferred qualifications: Experience in enterprise SaaS with large, global partner ecosystems Background in management consulting, corporate strategy, or strategic operations Familiarity with embedded solutions, embedded platform models, or solution-led partner motions (co-built / co-sell plays) For positions in this location, we offer a base pay of $162,800 - $284,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Position Overview: We are seeking a highly skilled and experienced Senior Business Operations Manager to oversee and optimize our IT strategy and operations working closely with the Director of Digital Technology, Strategy and Operations. The ideal candidate will have a strong background in IT management, business process optimization, and strategic planning. They will be responsible for ensuring the efficiency, effectiveness, and alignment of our IT operations with the organization's overall business objectives. Responsibilities: Strategic Planning: Develop and implement strategic plans and initiatives to optimize IT operations and support the organization's business goals and objectives. Business Process Optimization: Identify opportunities for process improvement and optimization within IT operations, leveraging technology and best practices to enhance efficiency and effectiveness. Cross-Functional Collaboration: Collaborate with key stakeholders across departments to align IT initiatives with business priorities, ensuring seamless integration and support for organizational objectives. IT Governance and Compliance: Understanding of IT governance frameworks, policies, and procedures to ensure compliance with regulatory requirements and industry standards. Performance Monitoring and Reporting: Monitor and analyze IT performance metrics and key performance indicators (KPIs), providing regular reports and insights to senior management to support decision-making and drive continuous improvement. Resource Management: Manage IT resources, including budget, staffing, and infrastructure, to ensure optimal allocation and utilization in support of business objectives. Vendor Management: Oversee relationships with IT vendors and service providers, ensuring alignment with contractual obligations, service level agreements (SLAs), and performance expectations. Risk Management: Identify and mitigate IT risks and vulnerabilities, implementing controls and measures to safeguard data, systems, and infrastructure from security threats and breaches. Change Management: Lead change management efforts related to IT initiatives, ensuring effective communication, stakeholder engagement, and adoption of new technologies and processes. Continuous Improvement: Drive a culture of continuous improvement within the IT organization, fostering innovation, learning, and collaboration to enhance operational excellence and deliver value to the business. Qualifications Bachelor's degree in Information Technology, Business Administration, or related field; Master's degree preferred or equivalent experience. Minimum of 5 years of experience in IT management or business operations, with a proven track record of success in driving operational excellence and business value. Strong understanding of IT governance frameworks, best practices, and regulatory requirements (e.g., ITIL, COBIT, GDPR, etc.). Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels of the organization. Strategic thinker with the ability to translate business requirements into actionable IT initiatives and solutions. Experience with project management methodologies and tools, with a focus on delivering projects on time, within budget, and with high quality. Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions to drive performance improvement. Strong problem-solving skills and the ability to manage complex, cross-functional initiatives in a fast-paced environment. For positions in this location, we offer a base pay of $131,300 - $229,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Build a team of direct Enterprise Sales Executives to drive rapid new business growth in the region Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities Recruit, coach and mentor team members to drive excellence Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team Manage and report accurate forecast and pipeline to the business Achievement of annual sales goals on a quarterly and annual basis is required Engage and align effectively in C-level meetings in order to properly understand customer business requirements Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience Qualifications To be successful in this role you have: Minimum 5+ years as a first-line sales leader managing a team of "core" Account Executives in enterprise software sales Proven track record of consistently meeting/exceeding sales targets Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level Strong success in recruiting, coaching and managing an exceptional sales team Strong strategic thinking including analytical and financial planning skills to meet and exceed goals Ownership of accurate CRM reports, current and future quarterly forecasts and opportunity inspection Extensive new business acquisition experience including multi-threaded selling into both IT and business stakeholders (HR/CHRO, Finance, Operations, etc.) with proven ability to present, negotiate, and close deals at the C-level across diverse buying centers Experienced in driving sales process and drive effective working relationships with Sales Operations Ability to understand the 'bigger picture' and business drivers around IT Ability to build long term strategic and senior level relationships Ability to adapt and work effectively within a rapidly changing and growing environment Demonstrates strong business and financial acumen Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem Ownership of driving successful pipeline generation activities developed by marketing or the partner community JV20 For positions in this location (Bay Area, CA), we offer a base pay of $167,900 - $249,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career The Director of Revenue Operations is a key Palo Alto Networks accounting team member. This individual will report to the Senior Director of Revenue Operations, lead Palo Alto Networks' key revenue accounting and operations areas, and be a strategic business partner who advises on the direction of the business strategy, and drives operational improvements and excellence. He or she will drive strategic projects collaborating with cross functional stakeholders and leverage process and system knowledge of quote to cash system flow and technical accounting expertise to guide and inform their design through execution. He or she will serve as a key confidante and trusted advisor to the Senior Director of Revenue Operations and VP of Revenue Operations on revenue accounting, key finance projects and related financial system matters and initiatives. He or she will be a strong communicator with responsibility for educating the senior leadership and cross functional teams on important revenue issues and guidance. The individual we seek is intelligent, agile, pragmatic, hard working, a quick thinker with optimization mindset. The candidate will be responsible for leading projects, developing new processes and improving the revenue process. He or she brings a compelling track record of delivering shareholder value as an accounting leader in a complex and dynamic, public organization. She or he brings a breadth of finance experiences, business acumen, and leadership skills to the role. We seek a collaborative, assertive, and energetic executive who is passionate about creating value for the Company; he or she will have exceptional intellect, emotional intelligence, business and finance acumen, and leadership skills to develop and deliver a vision for the revenue operations team. Your Impact Accounting & Controls: Direct the implementation of quote-to-cash projects and system changes/upgrades, managing all phases from requirements gathering and design through testing and deployment to ensure seamless process and revenue accounting integration. You will also be responsible for continuously improving existing revenue recognition practices and policies to meet changing needs and business initiatives. This involves regularly evaluating opportunities to enhance processing efficiency and system effectiveness while maintaining a balanced workload across the project team. Operational Finance Leader & Thought Partner: Serves as a trusted advisor to the Senior Director and VP, and other senior leaders on revenue accounting, financial reporting, process, systems and control matters. Serves as a key partner to the Senior Director and VP on strategic business initiative by understanding and communicating the accounting and finance implications of various growth strategies and transactions. Data Integrity: Provides robust data management practices with consistent definitions, ensuring Palo Alto Networks has a single view of the financial and business facts to support management decisions. Team Leader: Lead a high-performing and high-potential team, serving as a strong positive leader, coach, and advisor who is willing to roll up his or her sleeves to work alongside the team and sharing process and technical expertise to continually improve the organization's capabilities. Coordinate a team in multiple locations with employees and work performed in an international center of excellence. Instill a performance culture resulting in meaningful cross-functional business process transformation and automation to increase efficiency and effectiveness, as well as meeting the needs of a high growth business in multiple locations. Qualifications Your Experience 12+ years of progressive accounting experience. Public company, revenue recognition, SOX compliance experiences are required. Experience working in a publicly traded, global company with a team geographically disbursed. Experience building and up-leveling high-performing accounting and controls organizations. Expert in ASC 606 revenue recognition accounting principles within enterprise and SaaS / software companies. Proven track record in implementing and designing effective new go-to-market strategies. Demonstrated ability to concurrently manage and deliver impactful results on multiple large-scale, cross-functional projects. Comfortable working with ambiguity, solving problems, and managing timelines in a rapidly changing environment. Demonstrate a strong sense of urgency in meeting targets, routinely benchmarking his or her own work and the team's work to drive operational excellence. Bring strong experience in building, improving, or maintaining large-scale quote to revenue systems to support complex and high-growth environments. Experience with Salesforce and SAP is preferred. Proactively seek to improve processes and implement best in class solutions, raise quality and productivity. Engage the accounting team to understand Palo Alto Networks' direction and organizational vision and how accounting contributes to larger, strategic goals. Comfortable working with a diverse international team. Partner cross-functionally with a genuine give-and-take approach, where both act as true peers and decisions are shared to further Palo Alto Networks. An undergraduate degree in accounting, finance, economics, or a related field is preferred. CPA is preferred. Promotes a work environment of passion, fun and excitement. Additional Information The Team The team is a fun group of specialists who are responsible for ensuring our consolidated revenue results are complete and accurate with policies, procedures and systems ensuring compliance with GAAP and other regulatory standards. They work closely with other departments, such as IT, FP&A, sales operations, legal, investor relations, product development to ensure timely and accurate reporting. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) is expected to be between $192,000 - $264,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here . Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.