Intuit jobs in Orlando, FL - 49 jobs

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. **Responsibilities:** + Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. + Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams + Manage each phase of the project and be able to navigate the cross-functional team, both internal and external + Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. + Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. **To be successful in this role you have:** + Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. + 8+ years in Customer Engagement roles. + Prior experience with implementing or supporting ServiceNow products in an Enterprise + Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting + Experience in the banking industry, or implementing projects supporting banking and financial sectors + Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond + Experience with end to end project implementation at an enterprise level. + Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes + Experience with analytics and understanding of metrics and KPIs (as defined) + Thought leadership and strategic thinking + Executive presence + Ability to gather and analyze data to understand the pros and cons of different decisions and options + Ability to communicate abstract ideas clearly and independently manage complex project objectives + Excellent negotiation and persuasion skills. + Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. + Facilitation skills in leading and planning meetings, reviews, and retrospectives. + Strong customer orientation and an innate ability to anticipate and act + Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement + Ability to learn quickly and pick up tools, systems, and processes in a short amount of time + Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically + Travel up to 50% FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. This role will require at min 2 days a week in the office. The Demand Planning team within ServiceNow's FinOps organization is an innovative, customer-focused group responsible for capacity demand planning, forecasting, cost measurement, reporting, and analysis for ServiceNow's top-tier infrastructure. We aim to provide industry-leading work experiences for our customers. As an ML/AI engineer on the capacity planning team, you will collaborate with a data-centric group of data scientists, engineers, and capacity planners. Our mission is to scale ServiceNow's global rack, server, and data center capacity as and when required. The team plays a critical role in managing and forecasting customer demand while overseeing capacity planning and analytics for ServiceNow's global infrastructure. This includes adjusting forecasting models to incorporate hybrid cloud strategies and fine-tuning them to adapt to new, multi-dimensional metrics-ensuring that ServiceNow's global rack, server, and data center capacity is efficiently scaled as business needs evolve. Additionally, you will be instrumental in building and refining capacity forecasting models that utilize AI and Machine Learning (ML) techniques, as well as designing analytics tools to predict resource demand across diverse infrastructure environments. This includes proactively identifying capacity-related issues, leading experiments to determine scaling and utilization parameters for different service tiers, and incorporating multi-dimensional metrics into the models. The role requires close collaboration with hardware, capacity, infrastructure, platform engineering, and cloud analytics teams to develop comprehensive capacity roadmaps and deliver actionable insights for a variety of cloud capacity engineering initiatives, with a strong emphasis on supporting both traditional and hybrid cloud strategies. What you get to do in this role: Design, implement, and deploy AI/ML-driven capacity forecasting models for long-range demand and supply planning. Convert demand forecasts into actionable server and rack requirements. Enhance forecasting accuracy by incorporating multi-dimensional metrics and hybrid cloud strategies. Run forecast scenarios to optimize scaling and utilization across service tiers. Collaborate with hardware, infrastructure, and cloud analytics teams to develop capacity roadmaps. Track and report forecast variability, presenting insights to leadership. Apply advanced techniques (ARIMA, RNN, LSTM, NOW AI) to improve predictive models. Build analytics tools to identify bottlenecks and proactively address capacity issues. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience in Computer Science, Data Analytics or related field; or equivalent experience. Technical Expertise: Programming: Python, Java; strong OOP and algorithmic skills. AI/ML: Time series modeling, regression, Bayesian forecasting, econometrics. Tools: TensorFlow, PyTorch, Spark, Hive-Hadoop, Big Data frameworks. Data Visualization: Python, Tableau, Excel, Lightdash, BI tools Experience in developing new products that utilize challenging high-performance algorithms. Expertise in coding efficient, object-oriented, modularized, and high-quality software. Expertise in core AI/ML techniques and algorithms. Understanding of unit testing, profiling, and code tuning. Additional Skills: ServiceNow platform architecture (CMDB, instance topology), unit testing, profiling, and code optimization. Strong communication and cross-functional collaboration skills. GCS-23 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical (Higher Education, mix of customers and prospects in Florida and Georgia). What you get to do in this role: Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap Identify the right specialist/ support resources to bring into a deal, at the right time Qualifications To be successful in this role you have: Current location in Florida with flexibility to travel as needed Strong hunter mentality and demonstrated success building business and opening new logos Demonstrated success selling software to Enterprise segment, Higher Education or SLED preferred Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 7+ years of sales experience within software OR solutions sales organization Experience establishing trusted relationships with current and prospective clients and other teams Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships Experience achieving sales targets The ability to understand the "bigger picture" and our plans around IT Experience promoting a customer success focus in a "win as a team" environment Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. At ServiceNow in Global People, we're looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities within our different Global People Functions. The ideal candidate will play a vital, AI-enabled support role with ServiceNow initiatives across Global People, while participating in executive speaker series, career development workshops, philanthropic efforts, and team building activities. If you want to make work, work better, we want you. To learn more, check out our Early Career Page! (******************************************** Opportunities within the Global People organization include: **Global People & Product Service Delivery Team** Global People & Product Service Delivery Team is our HR Shared Services/program management team, who provide the support and service for all general HR inquiries, as well as key moments that matter in the employee lifecycle (e.g. onboarding/offboarding). **People Insights Team** The People Insights team works closely with our People Analytics & Engineering, People Science & Research, AI, Data Operations, and Strategic Workforce Planning teams to execute projects across the People Insights organization. **Talent Acquisition & Management Team** Our Talent Acquisition & Management team is on an incredible multi-year journey to define and build best in class recruiting from the ground up. **Total Rewards Team** The Compensation & Benefits Intern will be a critical trusted partner in supporting all aspects of Total Rewards. + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Currently enrolled in an accredited college or university as a full-time student, pursuing a degree in Industrial/Organizational Psychology, and graduating on or after December 2026 + Excellent communicator and collaborator, with an aptitude for building strong relationships with both team members and stakeholders + Desire to eventually work in an HR function for a technology company + Ability to work in a fast-paced environment + Bias toward execution, a doer that pays attention to details + Strong personal accountability to achieve goals and meet delivery dates + Creativity and confidence to bring new ideas and provide feedback and input *These positions are not eligible for employment-based sponsorship **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value. The Technical Accelerator Analyst supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities. · Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely · Assist with the development of new offerings for our Technical Accelerators portfolio · Assist in preparing client-facing and internal deliverables that are technology-related · Assist with the coordination of customer meetings · Monitor internal processes and assist with the identification of process improvement opportunities · Understands business and technical problems addressed by the Impact product (security, upgrades, etc.) · Develop and maintain strong working relationships with Impact staff and TAS members Qualifications To be successful in this role you have: · 0 -1 years' experience as part of a professional services organization; or equivalent education/experience. · Preferred education - Bachelor's in Computer Science, STEM related field. AI/ML course work is an additional bonus. · Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems. · Passion and curiosity about technology, and a relentless hunger for learning. · Loves to win as a team and work efficiently in a collaborative environment. · A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging. · Strong personal commitment to quality and customer satisfaction. · Have a hungry and humble mindset; and proactively seek help when challenges arise. *This role is not eligible for employment-based sponsorship *This role is not eligible for relocation Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Director of AI Data Center Control Plane leads the engineering implementation of AI first solutions across Big Data, Observability, and other data center control plane interfaces. These solutions leverage AI and data science principles to optimize system performance, ensure reliability, and enable data-driven decision-making within the organization. This strategic role involves overseeing the design, implementation, and management of robust data platforms, integrating AI/ML capabilities, and ensuring the ethical and compliant use of data. The Director acts as a visionary leader, translating complex data insights into actionable strategies that support key business objectives and foster a culture of continuous improvement and innovation. What you get to do in this role: The Director's responsibilities include partnering with Product Owners to execute the product vision and strategy for observability, big data, and agentic data center platform solutions. The role also focuses on driving innovation, establishing KPIs, fostering a data-driven culture, and engaging with stakeholders. Additional responsibilities include leading cross-functional teams, advocating for new technologies, providing technical guidance, overseeing AI/ML solution development, and working with partners to improve data infrastructure. Define and Execute Strategy: Develop and implement a comprehensive data and AI observability strategy aligned with organizational goals and industry best practices. Drive the vision for robust data platforms that support advanced AI/ML models and facilitate data-driven decision-making across the organization. Lead Product and Feature Development: Drive the engineering lifecycle for AI-powered observability features and solutions (e.g., model drift detection, bias monitoring, lineage tracking). Collaborate with engineering and UX teams to build scalable, user-centric monitoring and observability solutions for Platform, Product, and Agentic AI services. Establish Observability Best Practices: Implement and enforce best practices for AI/ML observability including metrics, logging, tracing, and model performance tracking. Ensure the adoption of cutting-edge technologies and methodologies to enhance observability capabilities and improve system reliability. Manage Data Governance and Quality: Oversee the implementation of strong data governance policies and standards to ensure data quality, integrity, and compliance with regulations (e.g., GDPR, HIPAA, CCPA). Implement mechanisms for model monitoring, auditing, and compliance reporting to ensure the responsible and ethical use of AI models. Team Leadership and Development: Lead, mentor, and inspire a high-performing team of engineers and data scientists. Foster a culture of innovation, continuous learning, and cross-functional collaboration within the team. Stakeholder Collaboration: Engage with internal and external stakeholders to understand business needs and promote AI and data observability solutions. Stay Abreast of Industry Trends: Keep up-to-date with the latest trends and advancements in AI, machine learning, observability tools, and data governance. Actively learn from experts and peers in the field through professional organizations, conferences, and online platforms. Qualifications To be successful in this role you have: 12+ years of progressive experience in engineering with 5+ years industry experience in DevOps architecture, technology consulting experience, Leading DevOps Architectural Designs, software delivery leadership in an Agile & DevOps practice, handling Application Build, Configuration Management, Deployment & Release Engineering and experience developing and leading enterprise initiatives 5+ years of experience in data science, machine learning, and artificial intelligence Strong technical expertise in observability tools, AIOps platforms, data modeling, and cloud-based solutions Architected solution and deep expertise on Cloud (Azure, AWS, GCP), setting up CI/CD for PaaS (Cloud Foundry, OpenShift) is a big plus Strong executive presence and ability to influence at senior levels. Demonstrated success in scaling engineering organizations globally. Expertise in engineering best practices, software architecture, quality engineering strategies, and automation frameworks. Experience driving AI/ML adoption in software development and testing functions. Ability to balance strategic thinking with execution focus. Experience with automation/configuration and setting up complete end-to-end fully integrated delivery systems Excellent stakeholder management, communication, and change leadership skills. Working understanding of code and script (PHP, Python, Groovy, Perl and/or Ruby) particularly used within build pipeline automation. Proven track record of delivering high-quality enterprise software products at scale. Able to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role, you will have the opportunity to build next generation customer facing cloud Observability tools. You will also work cross functionally with multiple teams on the design, architecture and implementation of our Observability platform with the focus on AI powered UX that enables self-service monitoring for our customers. This role requires the candidate to spend 90% of time on UI development and 10% on backend development. What you get to do in this role: Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. Contribute to the design and implementation of new products and features while enhancing existing product capabilities. Integrate automated testing into development workflows to ensure consistent quality across releases. Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. Develop comprehensive test strategies covering functional, regression, integration and performance aspects Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase. Own the End-to-End Software Development Lifecycle (SDLC) Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions. Drive the full SDLC-from rapid prototyping to design, implementation, testing, and deployment-using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality. Design and implement Observability products and features that are AI-native Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience. Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG). 1+ years of integrating Copliot/windsurf (or equivalent) 5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents. Deep knowledge of Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks Passion for evaluating root causes with LLMs and problem solving, domain expertise preferred Strong skills in Java and related frameworks Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools Strong in query language - SQL, Prometheus Query Language Preferred: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments. Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles. Preferred: Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems. Development experiences on the ServiceNow Platform is a big plus. Proficiency in Python, Java, or similar object-oriented languages. Experience with modern front-end frameworks such as Angular, React, or Vue. Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines Understanding software quality principles including reliability, observability, and production readiness. Ability to troubleshoot complex systems and optimize performance across the stack. Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users. Collaborate in a culture that values craftsmanship, quality, and innovation. Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. Be part of a culture that encourages innovation, continuous learning, and shared success. GCS-23 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: ServiceNow is one of the fastest growing enterprise software companies on the planet with a rapidly expanding customer base and cutting-edge technology. The Account Escalation Engineer (AEE) role is an opportunity to join this highly innovative organisation in a senior position within the Customer Support division. As part of this you will be driving successful closure of complex technical issues via collaboration with cross functional teams across the company whilst delivering the highest degree of customer satisfaction. This will involve a mix of pro-active work on at risk accounts as well as tactical engagement on critical issues. The AEE team is an extremely dynamic environment where unique individuals with deep technical expertise and creative flair come together to help customers realise the true value of our platform. Ideal candidates will be seasoned Customer Support rockstars with significant experience of working with high profile clients ready to super charge their careers or those from a technical Professional Services background looking to try their hand at something a little different. We are looking for individuals who are able to successfully diagnose the entire technology stack, from the front-end to the back-end, to determine where to start troubleshooting an issue. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Be willing to take FULL technical ownership of an issue or problem Be naturally inquisitive, nerdy and know how to get to the bottom of an issue Have the ability to interpret technical data, identify trends and resolve system bottlenecks Be a born troubleshooter with significant experience of Performance Tuning web-based applications and troubleshooting the technology stack from the front-end to back-end Is resourceful: works with other SMEs to get the best possible solution while retaining 100% ownership of technical direction Have a relentless focus on customer service alongside deep technical expertise Have excellent customer-facing and presentation skills Have a passion for learning and sharing knowledge Be able to quickly establish a rapport with customers and take the role of “trusted advisor” Have a proven ability to maintain a professional demeanor when handling complex user issues Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience working with one J2EE application server e.g. Tomcat, WebLogic, WebSphere Experience working with dynamic HTML components; e.g. AJAX, JavaScript, DOM, CSS, XML, HTML, XHTML Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell Development experience in client and server-side JavaScript or Java (or equivalent) Working knowledge in one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server Strong SQL skills Fundamental TCP/IP and basic networking troubleshooting knowledge Knowledge of Object Oriented Design In addition, the candidate must have experience installing, implementing, or maintaining one (or more) of the following: LDAP/Active Directory; SSO (e.g. SAML, SiteMinder) Email Infrastructure Web Services (consuming or providing) (SOAP, REST) Data Extraction Technologies (e.g. JDBC, ODBC) Any bi-directional, automated integration between two systems Preferred Skills Prior experience of ServiceNow Architecture preferred but not essential as full product training will be provided Prior experience of Cloud/SaaS software Knowledge of SQL performance, SQL tuning and optimization, and understanding of Explain Plans for complex queries Knowledge of Java JDKs and memory management Fundamental understanding of ITSM, ITIL, or CMDB Experience administering: Linux/Unix OR Microsoft Windows Server Working knowledge of the components in a web applications stack (e.g. LAMP, LAMAR, LAMJ, JOLT, WISA) Working knowledge of F5 Load Balancers Familiarity with Eclipse IDE + Heapdump analysis Experience of Firebug, Chrome Developer Tools, Fiddler, etc. JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Imagine leading the charge in next-generation AI interoperability and enterprise AI governance. In this role, you will define and deliver core capabilities within ServiceNow's AI Control product-the platform that enables organizations to maintain security, privacy, monitoring, guardrails, and actionability across all AI usage. You will be responsible for driving the evolution of ServiceNow's AI governance layer, ensuring enterprises can safely adopt and scale AI through: Strong security and privacy controls Real-time monitoring and observability of AI interactions Automated remediation and action workflows Guardrails that enforce safe, compliant, policy-aligned AI behavior Enterprise oversight across all AI agents, models, and integrations This role places you at the center of AI transformation, defining how secure and governed connectivity works across AI agents, enterprise systems, and external platforms-leveraging emerging interoperability standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks. You'll partner closely with engineering, design, security, data governance, and AI/ML teams to deliver a unified platform experience where AI access governance, controls, and observability converge. You'll also help shape industry standards by collaborating with leading partners and standards bodies. If you want to shape the future of enterprise AI governance-this is your opportunity. Qualifications To be successful in this role, you have: AI & Agent Ecosystem Expertise Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience integrating AI into workflows, decision-making, or automation. Strong understanding of AI-specific security, privacy, and governance risks , including model misuse, prompt injection, data leakage, and unsafe outputs. Familiarity with MCP , A2A agent communication , agent lifecycle management, interoperability patterns, and orchestrated agent workflows. Security, Privacy & Data Protections Deep background in data security , including encryption, data access policies, safe data routing, personal data protections, and privacy-by-design. Hands-on experience with designing AI access security controls , such as: Role- and policy-based restrictions on AI usage Guardrails and content safety filters Monitoring and logging of AI interactions Auditable decision trails and compliance reporting Understanding of frameworks such as NIST, SOC 2, ISO 27001, GDPR, and how they influence enterprise AI governance . Product Execution & Leadership Proven product management experience (typically 9+ years) defining strategy, requirements, and roadmaps for complex enterprise or platform products. Ability to write user stories, work closely with engineering, prioritize at scale, and drive execution end-to-end. Experience collaborating with Security, Legal, AI/ML, Data Governance, Design, and Architecture teams. Strong ability to think from both developer and admin perspectives-translating needs into secure, intuitive, compliant product capabilities. AI UX/UI & Platform Experience Experience shaping AI user experiences , including: Interfaces for managing guardrails and access controls AI monitoring dashboards and insights Admin and developer-facing experiences for governing agents and models Prior experience in SaaS, enterprise platform, or developer-oriented environments (no API-specific requirements). Communication & Stakeholder Collaboration Ability to communicate complex ideas clearly to technical and non-technical stakeholders. Strong customer empathy and curiosity-able to deeply understand problems and translate them into actionable product direction. Excellent prioritization discipline, focusing on high-impact outcomes in fast-moving AI environments. FD21 For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers. What you get to do in this role: The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They: * Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision. * Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. * Translate goals and desired into an architectural roadmap. * Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications. * Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices. * Be an active contributor of leading practices and expertise related to the ServiceNow platform. * Maintain the skills and certifications that are relevant to your customers and your role. * Mentor others in their professional development. * Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. * Help customers adhere to ServiceNow architecture guardrails and coding standards. * Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. * Support the development of reusable solutions, accelerators, and technical assets. * Present platform strategy and design decisions to stakeholders and leadership. Qualifications To be successful in this role you have: * 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience * Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment * Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps * 3+ years in an Enterprise or Solution Architect role, or relevant experience * Knowledge of data modeling, CMDB design, data strategies, platform security, and integration. * Cloud application technology experience * Familiarity with Enterprise Platforms in addition to ServiceNow * A strong customer focus * The ability to thrive in complexity * A strategic and collaborative mindset * Excellent presentation and communication skills * Strong executive communication skills * Ability to travel up to 50% of the time. Preferred Qualifications: * Financial Services / Banking experience * Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) * Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) * Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures. Lead the delivery team throughout the engagement, often in collaboration with a services partner. Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. Understand the goals and align the deliverables accordingly. Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. Be the single contact to encourage collaboration and customer agreement on proposed solutions. Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner. Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 12+ years progressive experience as part of a professional services organization; or equivalent education/experience Ability to travel up to 50% Creativity with comfort running projects independently Experience driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: As a Principal Customer Engagement Manager, you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate. Deliverables will include the implementation of ServiceNow solutions, navigating through conflict, and managing the internal and external stakeholders, as well as ServiceNow and customer delivery teams. Responsibilities: Manage complex cross-functional projects and teams, senior-level business executives and customers to provide a seamless delivery and customer experience. Provide and communicate status, risks, and necessary actions to the customer as well as to internal executive teams Manage each phase of the project and be able to navigate the cross-functional team, both internal and external Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project. Set proper expectations and align on desired outcomes with customers and stakeholders as you initiate the project and throughout it to ensure continued alignment. Qualifications To be successful in this role you have: Minimum 12+ years progressive experience as part of a professional services organization implementing large scale projects. 8+ years in Customer Engagement roles. Prior experience with implementing or supporting ServiceNow products in an Enterprise Strong cross-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting Experience in the banking industry, or implementing projects supporting banking and financial sectors Demonstrated experience in leading large key projects, including strategic customer programs from inception to successful roll-out and beyond Experience with end to end project implementation at an enterprise level. Strong documentation and presentation skills including creative thinking and willingness to work hands-on to deliver impactful outcomes Experience with analytics and understanding of metrics and KPIs (as defined) Thought leadership and strategic thinking Executive presence Ability to gather and analyze data to understand the pros and cons of different decisions and options Ability to communicate abstract ideas clearly and independently manage complex project objectives Excellent negotiation and persuasion skills. Strong emotional intelligence, ability to read people and adapt to ensure the most successful communication tactics. Facilitation skills in leading and planning meetings, reviews, and retrospectives. Strong customer orientation and an innate ability to anticipate and act Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement Ability to learn quickly and pick up tools, systems, and processes in a short amount of time Critical thinking skills, and ability to assimilate and implement new information rapidly and think strategically Travel up to 50% FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Learning Enablement Partner for our AI, Product, Engineering and Experience (APEX) teams collaborate with internal stakeholders to develop and implement learning strategies that enhance learning experiences. Primary Responsibilities: Serve as the trusted business partner: Act as a liaison for developing comprehensive learning strategies that align with key stakeholder objectives Stakeholder management: Collaborate with matrix stakeholders to ensure alignment with organizational objectives, service level agreements (SLA), and key success metrics Gathering critical information: Develop tailored strategies to address identified performance gaps, including specific objectives, development plans, and accountability measures Scope, design (when applicable), and activate: Implement organizational learning strategies to enable effective business execution Prioritization and accountability alignment: Identify clear success metrics, audience impact, and prioritize among other critical enablement initiatives Data analysis and reporting: Collect, analyze, and interpret data to identify trends and support decision-making Adoption: Evaluate, mitigate and report out on learning strategy performance and impact Process improvement: Identify opportunities to optimize workflows and processes to improve efficiency and productivity Qualifications To excel in this role, we require someone with: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry Minimum 7 years of experience in partner enablement or a related field, preferably within a dynamic or technology-driven environment Strong analytical skills: Proficiency in collecting, interpreting, and synthesizing data to identify gaps and areas for improvement Systems thinking: Strong business acumen and problem-solving skills to understand connections and broader impacts Communication skills: Effective communication skills to present findings, make recommendations, and influence diverse audiences. Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives Conflict resolution: Ability to mediate between business requirements and multiple stakeholders Change management expertise: Capability to manage the transition process when implementing new performance improvement initiatives Organizational development knowledge: Understanding of organizational structures, culture, and dynamics to tailor solutions appropriately Technical aptitude: Familiarity with analytics tools to provide actionable insights that inform learning strategies Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical (Higher Education, mix of customers and prospects in Florida and Georgia). **What you get to do in this role:** + Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales + Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.) + Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap + Identify the right specialist/ support resources to bring into a deal, at the right time **To be successful in this role you have:** + Current location in Florida with flexibility to travel as needed + Strong hunter mentality and demonstrated success building business and opening new logos + Demonstrated success selling software to Enterprise segment, Higher Education or SLED preferred + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 7+ years of sales experience within software OR solutions sales organization + Experience establishing trusted relationships with current and prospective clients and other teams + Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships + Experience achieving sales targets + The ability to understand the "bigger picture" and our plans around IT + Experience promoting a customer success focus in a "win as a team" environment **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Director, Strategic Deal Development Role Summary The Director, Strategic Deal Development is responsible for creating, shaping, and advancing proactive enterprise deal opportunities across ServiceNow's highest-impact motions. This role carries a global quota and is accountable for originating and progressing complex, transformational opportunities that require executive engagement, cross-functional orchestration, and deep platform-level storytelling. This role works in close partnership with the account teams to shape and progress complex, transformational opportunities, bringing deep platform expertise, executive-level deal orchestration, and access to strategic programs to support holistic customer transformation. Operating upstream of traditional sales motions, this role focuses on opportunities that cut across business units, require platform-level thinking, and benefit from intentional deal development beyond standard account execution. Key Responsibilities Revenue & Deal Ownership * Carry a global quota tied to the creation and progression of strategic and transformational deals. * Own a defined portfolio of high-impact opportunities, driving them from early signal through late-stage pursuit and close. * Act as the deal development owner for assigned opportunities, ensuring clarity, momentum, and executive alignment throughout the pursuit lifecycle. Proactive Deal Development * Proactively shape identified transformational opportunities across: o Office of the CEO-sponsored deals o Marquee accounts (top 75 global customers) o Inspire Value-led industry and use-case motions o Partner- and ecosystem-driven opportunities * Develop cross-business-unit deal hypotheses that leverage the full ServiceNow platform, not isolated products. Deal Shaping & Orchestration * Lead strategic deal shaping, including transformation narrative, value hypothesis development, investment strategy, and sequencing of executive conversations. * Orchestrate cross-functional teams and programs to support holistic deal development. * Maintain deal momentum by identifying blockers, aligning stakeholders, and driving clear next steps at every stage. Executive & Platform Storytelling * Serve as a credible transformation leader with customers, articulating the end-to-end ServiceNow platform story and its impact on operating models, outcomes, and enterprise value. * Elevate conversations from point solutions to enterprise-wide transformation. * Partner with internal executive sponsors to reinforce strategic messaging, urgency, and alignment Qualifications Qualifications & Profile * Senior experience shaping and progressing large, complex enterprise deals * Proven success in quota-carrying, outcome-driven roles * 8-10 years of experience in the software industry * 2 + years of Large Deal or Corporate Strategy/Business Development experience, supporting complex transactions such as M&A, IP Acquisition, Revenue Share Models, etc. * Strong executive presence and comfort engaging C-suite stakeholders * Deep understanding of platform-based enterprise selling * Experience working across sales, consulting, value engineering, strategy, or transformation initiatives * Ability to influence without authority and orchestrate global, cross-functional teams * Comfort operating in ambiguity and building structure where none exists Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Be a core part of a new team we are building in Orlando. The role of the Technical Accelerator Analyst is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers' time-to-value. The Technical Accelerator Analyst supports the functional and technical experts in customer engagements. The role is to assist the team in helping customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased. You will learn ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals. The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities. · Assist in preparing for the delivery of one or more offerings from our portfolio of Impact accelerators to our customers remotely · Assist with the development of new offerings for our Technical Accelerators portfolio · Assist in preparing client-facing and internal deliverables that are technology-related · Assist with the coordination of customer meetings · Monitor internal processes and assist with the identification of process improvement opportunities · Understands business and technical problems addressed by the Impact product (security, upgrades, etc.) · Develop and maintain strong working relationships with Impact staff and TAS members Qualifications To be successful in this role you have: · 0 -1 years' experience as part of a professional services organization; or equivalent education/experience. · Preferred education - Bachelor's in Computer Science, STEM related field. AI/ML course work is an additional bonus. · Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems. · Passion and curiosity about technology, and a relentless hunger for learning. · Loves to win as a team and work efficiently in a collaborative environment. · A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging. · Strong personal commitment to quality and customer satisfaction. · Have a hungry and humble mindset; and proactively seek help when challenges arise. *This role is not eligible for employment-based sponsorship *This role is not eligible for relocation Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: You will be partnering with our largest customers & Internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Successful hires will get a chance to: * Use problem solving skills along side industry leading tools to holistically analyse ServiceNow instances to identify and remediate resource contention at all layers of the stack * Explore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications * Improve the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning * Optimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself * Use extensive lab / test environments to reproduce and root cause issues impacting customer's ServiceNow deployment(s) * Engage with cross functional teams to highlight identified product defects, assist with implementation of work arounds, or devising long term fixes * Drive improvement from within by creating high quality knowledge articles, developing tooling for use within the support organization, or mentoring and training junior colleagues * Build and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines Qualifications To be successful in this role you have: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Progressive experience in technical support, software development, performance load testing or professional services * Working knowledge of the components in a web applications stack * Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc.. * Experience with working with (or debugging) Object Oriented code (Java preferred) * Working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL * Strong problem-solving, leadership, time management, and critical thinking skills * Excellent communication and presentation skills with an aptitude for learning new technologies Desired Skills * Prior experience of ServiceNow Architecture is preferred but not essential as full product training will be provided * Performance tuning of databases + SQL query tuning * Prior experience of Cloud/SaaS software * Knowledge of memory management, including core / heapdump analysis (Java heap dump analysis preferred) * Fundamental understanding of ITSM, ITIL, or CMDB * Experience administering: Linux/Unix OR Microsoft Windows Server * Experience of Firebug, Chrome Developer Tools, Fiddler, etc. * "Portugese" speaking is a plus JV20 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.** As a Sr. Software Engineer you will be a member of our Global Cloud Services organization. In this challenging role, you will have the opportunity to build next generation customer facing cloud Observability tools. You will also work cross functionally with multiple teams on the design, architecture and implementation of our Observability platform with the focus on AI powered UX that enables self-service monitoring for our customers. **This role requires the candidate to spend 90% of time on UI development and 10% on backend development.** **What you get to do in this role:** ** ** + Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. + Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery + Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. + Contribute to the design and implementation of new products and features while enhancing existing product capabilities. + Integrate automated testing into development workflows to ensure consistent quality across releases. + Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. + Develop comprehensive test strategies covering functional, regression, integration and performance aspects + Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality + Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. **Develop High-Quality, Scalable, and Reusable Code Using AI-Assisted Tools ** + Write clean, maintainable, and modular code by applying best practices in software architecture and engineering and leverage AI-assisted design and development tools to accelerate implementation and enforce consistency across the codebase. **Own the End-to-End Software Development Lifecycle (SDLC)** + Collaborate closely with product owners to gather detailed requirements and translate them into technical solutions. + Drive the full SDLC-from rapid prototyping to design, implementation, testing, and deployment-using AI-powered code generation, testing, and CI/CD tools to ensure speed and quality. **Design and implement Observability products and features that are AI-native** + Embedding intelligent capabilities such as automation, personalization, and predictive insights into the core of the user experience. + Act as a mentor to peers and junior engineers by sharing AI/ML and software engineering knowledge through code reviews, design sessions, and technical discussions. **To be successful in this role you have:** + Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Proven experience designing and delivering AI-powered user experiences, including conversation design, LLM integration, prompt engineering, and retrieval-augmented generation (RAG). + 1+ years of integrating Copliot/windsurf (or equivalent) + 5+ years of experience in software engineering, with a track record of delivering high-quality products + reviews risks with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. + Strong knowledge of UX principles (human-centered design, trust, transparency, error recovery) and ability to apply them to autonomous and semi-autonomous AI agents. + Deep knowledge of **Javscript, AJAX, JSON, HTML, XML, CSS, REST, High charts and associated frameworks** + Passion for evaluating root causes with **LLMs** and problem solving, domain expertise preferred + Strong skills in **Java** and related frameworks + Strong skills in CI/CD pipelines, containerization (Kubernetes, Docker), and cloud-native deployments using AI-assisted tools + Strong in query language **- SQL, Prometheus Query Language** + Preferred: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + Excellent troubleshooting, debugging, and performance optimization skills in distributed and enterprise environments. + Strong collaboration and stakeholder communication skills, with the ability to influence product direction and champion AI-first design principles. + Preferred: Hands-on expertise with AI orchestration frameworks and building workflows for agentic or multi-agent systems. + Development experiences on the ServiceNow Platform is a big plus. + Proficiency in Python, Java, or similar object-oriented languages. + Experience with modern front-end frameworks such as Angular, React, or Vue. + Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization + Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines + Understanding software quality principles including reliability, observability, and production readiness. + Ability to troubleshoot complex systems and optimize performance across the stack. + Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. + Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems **Why Join Us** + Build and deliver high-impact software that powers digital experiences for millions of users. + Collaborate in a culture that values craftsmanship, quality, and innovation. + Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. + Be part of a culture that encourages innovation, continuous learning, and shared success. GCS-23 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers. What you get to do in this role: The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They: · Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision. · Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows. · Translate goals and desired into an architectural roadmap. · Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications. · Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices. · Be an active contributor of leading practices and expertise related to the ServiceNow platform. · Maintain the skills and certifications that are relevant to your customers and your role. · Mentor others in their professional development. · Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations. · Help customers adhere to ServiceNow architecture guardrails and coding standards. · Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation. · Support the development of reusable solutions, accelerators, and technical assets. · Present platform strategy and design decisions to stakeholders and leadership. **To be successful in this role you have:** · 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience · Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment · Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps · 3+ years in an Enterprise or Solution Architect role, or relevant experience · Knowledge of data modeling, CMDB design, data strategies, platform security, and integration. · Cloud application technology experience · Familiarity with Enterprise Platforms in addition to ServiceNow · A strong customer focus · The ability to thrive in complexity · A strategic and collaborative mindset · Excellent presentation and communication skills · Strong executive communication skills · Ability to travel up to 50% of the time. Preferred Qualifications: · Financial Services / Banking experience · Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist) · Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF) · Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.