Customer Supportability Manager (Tier 2)
Intuit job in Plano, TX
**About the Role** We're looking for a **highly technical, customer-obsessed Senior Manager** to lead a team at the forefront of our **Intuit Enterprise Suite** operations. This role is pivotal in **elevating our supportability strategy** , **enhancing the end-to-end customer experience** , and **enabling operational excellence** across a distributed ecosystem.
The ideal candidate brings a rare blend of **technical acumen, hands-on leadership, customer-facing experience** , and **cross-functional collaboration skills** . You'll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer.
**Responsibilities**
**Key Responsibilities**
**Leadership & People Management**
+ Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
+ Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
+ Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
+ Champion career development, mentoring, performance management, and team enablement.
**Technical & Operational Execution**
+ Serve as a technical authority and escalation point for complex customer and support issues.
+ Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions.
+ Partner closely with mid-market stakeholders to improve supportability across assisted experiences.
+ Drive initiatives that enhance customer resolution rates and reduce friction in the support journey.
**Customer-Facing Strategy**
+ Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action.
+ Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps.
**Cross-Functional Communication & Influence**
+ Build strong relationships across product, customer success, and cross-functional business partners.
+ Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies.
+ Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics.
**Data-Driven Decision Making**
+ Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics.
+ Drive initiatives that promote scalability, automation, and repeatability of support processes.
**Qualifications**
**Qualifications**
+ **Bachelor's degree** or equivalent experience in a technical or business-related field.
+ **5+ years of leadership experience** , with at least 3 years managing high-performing technical teams.
+ Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams.
+ Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment.
+ Experience in **mid-market support** , **internal communications** , or **supportability strategy** is strongly preferred.
+ Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices.
+ Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences.
+ Demonstrated experience in driving **cross-functional alignment** , developing internal strategies, and delivering results that directly improve the customer experience.
**Preferred Attributes**
+ Background in technical support, SaaS, or customer experience leadership.
**Why Join Intuit?**
At Intuit, we're building a platform to power prosperity for our customers around the world. You'll join a mission-driven team that's reimagining how enterprise-level businesses are supported and you'll be empowered to make a tangible difference in how we serve them.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Southern California $85,000.00 - 114,500.00
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits).
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Senior Digital Sales Consultant, Inbound
Intuit job in Plano, TX
Join a rapidly expanding business at Intuit, dedicated to the success of our customers in the merchant services domain. We pride ourselves on being more than just a sales organization-we are problem solvers, strategic thinkers, and consultative experts committed to providing tailored solutions. Our approach is backed by cutting-edge technology and collaborative teamwork, aimed at putting more money in our customers' pockets and enabling confident financial decision-making. Join us and seize the opportunity to grow your career in an environment where winning together is celebrated in the culture.
As a Senior Digital Sales Consultant, Inbound, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to deeply engage with customers, understanding their business owners' needs and demonstrating how our core capabilities align with their objectives. Leveraging your expertise, you'll recommend the optimal solution stack to propel their businesses forward. Collaboration with Intuit's support partners and resources will be essential in achieving your business objectives and meeting customer needs, contributing to our mission of disrupting the small business mid-market segment.
**Responsibilities**
+ Exemplify Intuit's values and foster an inclusive environment conducive to collaboration and innovation
+ Proactively identify opportunities to enhance existing customers' businesses, providing strategic recommendations
+ Articulate Intuit's value propositions within the QuickBooks Online Ecosystem, showcasing our competitive edge against major competitors
+ Deliver recommendations with a clear focus on ROI and leveraging tools effectively
+ Manage a sales funnel and maintain a sustainable sales cycle to achieve quarterly targets
+ Collaborate with key stakeholders to influence the buying process and navigate complex selling processes
+ Utilize resources efficiently to manage account territory and close deals at scale
+ Measure success through key metrics including quota attainment, close rates, and pipeline velocity
**Qualifications**
+ Minimum of 2+ years of fintech/payments experience is required for consideration.
+ Minimum 2+ years of quota-carrying software or technology sales in the merchant services industry is required for consideration
+ Prior sales experience with accounting, ERP, or other financial management software is preferred
+ Experience selling merchant services across various industries with a strategic positioning against customer challenges
+ Familiarity with merchant service industry standards as it relates to rates, cost analysis, and risk management
+ Deep understanding of Account Receivable and Account Payable processes related to money movement
+ Demonstrated capability in managing a large pipeline of prospects through Salesforce and supporting multiple partners through the sales process
+ Proficiency in utilizing key sales methodologies such as Challenger, SPIN, Solution, or Sandler
+ Understanding of the client management lifecycle and ability to collaborate effectively with diverse stakeholders
+ Track record of collaborating and influencing in a sales team environment
+ Bachelor's degree or MBA preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Deal Desk Lead - Mailchimp
Intuit job in Plano, TX
As a **Deal Desk Lead** **, you'll play a crucial role in supporting one of our business line's sales processes, helping accelerate customer acquisition and retention. You will work closely with our Sales, Revenue Operations, Billing, Finance, and Legal teams to ensure efficient opportunity management, contract review, and custom pricing execution. This position is vital for driving growth and ensuring deals are structured effectively and accurately.**
Reporting to the **Head of Deal Desk in our Global Business Solutions group** **, you will contribute directly to our expansion and retention efforts by ensuring orders are booked and closed productively and accurately.**
**Responsibilities**
+ **Deal Strategy & Structuring:** **Provide expert advice and lead the structuring of deals, including complex, custom commercial terms.**
+ **RFP Management:** **Support and coordinate the creation of compelling responses to Requests for Proposal.**
+ **Process Optimization:** **Continuously identify and implement improvements to the deal lifecycle, ensuring efficiency from quote to close.**
+ **Cross-functional Collaboration:** **Act as a key liaison, fostering strong partnerships with Sales, Revenue Operations, Finance, and Legal teams.**
+ **System Utilization:** **Leverage critical systems like Salesforce and CPQ tools (e.g., Zuora, DealHub) to manage deals and data.**
+ **Data Analysis & Reporting:** **Track key metrics and analyze deal trends to provide insights that inform strategic business decisions.**
+ **Sales Enablement:** **Maintain essential sales resources like deal playbooks and provide guidance to the sales team on pricing and processes.**
+ **Future Deal Desk tech stack** **: Define future state of Deal Desk tech in the Intuit ecosystem.**
**Qualifications**
+ 3+ years of demonstrated ability in a Deal Desk, Sales Operations, Pricing Strategy, or similar role within a B2B software/SaaS company, with a focus on deal structuring and support.
+ Proven experience supporting or managing RFP (Request for Proposal) processes, ensuring timely and compelling submissions.
+ Proficiency with Salesforce and CPQ systems (Zuora and/or DealHub CPQ experience is highly desirable), along with experience utilizing other relevant tools to manage deal workflows and data.
+ Strong analytical skills with the ability to analyze deal data, identify discounting trends, and contribute to reporting that informs revenue generation opportunities.
+ Excellent written and verbal communication skills, with the ability to clearly articulate complex pricing models, commercial terms, and deal strategies to diverse stakeholders.
+ Exceptional problem-solving skills and the ability to identify and resolve deal-related roadblocks, escalating complex issues when necessary.
+ Ability to collaborate cross-functionally and effectively influence stakeholders across Sales, Revenue Operations, Billing, Finance, and Legal teams to ensure smooth deal execution and compliance.
+ Meticulous attention to detail in reviewing contracts, commercial terms, and all deal-related documentation.
+ Strong process orientation with experience in or understanding of optimizing deal processes for efficiency and compliance.
+ Ability to balance multiple competing priorities and thrive in a fast-paced, high-volume environment.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Senior Staff Product Designer
Intuit job in Plano, TX
A Sr. Staff Product Designer for Protax Group would help lead the design team in creating user-friendly, intuitive, and visually appealing tax and accounting software solutions. This role requires an experienced designer who can lead and mentor designers, drive design strategy, and ensure a cohesive user experience across all products while helping SLT with strategic priorities.
**Responsibilities**
+ **Design Strategy & Vision:** **Define and drive the design vision for all Protax products, ensuring a consistent and high-quality user experience that aligns with business goals.**
+ **Team Leadership:** **Lead, mentor, and grow a team of talented product designers. Provide clear direction, constructive feedback, and professional development opportunities.**
+ **User Research:** **Partner with the Product Management team to conduct user research, usability testing, and customer interviews to deeply understand user needs and pain points.**
+ **Design Execution:** **Oversee the entire design process, from wireframing and prototyping to high-fidelity mockups and interaction design.**
+ **Cross-Functional Collaboration:** **Work closely with product management, engineering, and marketing teams to ensure designs are feasible, delivered on time, and meet product requirements.**
+ **Design System Management:** **Champion and manage our design system, ensuring consistency, efficiency, and scalability across all products.**
**Qualifications**
+ **Education:** **Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field.**
+ **Experience:** **At least** **5-7 years of experience** **in product design** **. Experience in the fintech, tax, or accounting software industry is a significant plus.**
+ **Skills:**
+ **Portfolio:** **A strong portfolio demonstrating a track record of successful product design and leadership.**
+ **Expertise in UX/UI:** **Deep understanding of user-centered design principles, information architecture, and interaction design.**
+ **Leadership:** **Proven ability to lead, mentor, and inspire a design team.**
+ **Tools:** **Proficiency with design and prototyping tools like Figma, Sketch, or Adobe XD.**
**Communication:** **Excellent communication and presentation skills to effectively articulate design decisions to stakeholders.**
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Senior Staff Data Scientist
Intuit job in Plano, TX
As a Senior Staff Data Scientist in **Local Market Strategy & Intelligence** , you will lead efforts to define, measure, and communicate the performance of our business through a market and customer lens. You'll enable leaders across Product, Marketing, Expert Services, Retail, and Operations to make data-informed strategic and operational decisions with confidence.
You'll be responsible for creating intuitive visualizations, clear performance narratives, and scalable analytical frameworks that bring business intelligence to life for executives and operational teams alike.
**Responsibilities**
1. **Business Insight & Strategy:** Translate complex data into strategic business insights. Identify emerging opportunities, trends, and performance dynamics across markets and customer segments.
1. **Executive-Facing Visualization & Storytelling:** Develop compelling visualizations, dashboards, and presentations that enable data-driven decision-making at the leadership level. Bring simplicity and clarity to complex analytical narratives.
1. **Performance Frameworks:** Build measurement frameworks that help evaluate marketing, product, and operational outcomes. Partner with cross-functional teams to ensure consistency in metrics, definitions, and performance tracking.
1. **Cross-Functional Influence:** Serve as a trusted data science partner to senior leaders across Marketing, Product, and Operations. Facilitate alignment through data, ensuring shared understanding of business drivers.
1. **Data-Driven Operating Rhythm:** Support business reviews and planning cycles by developing analytical views and insights that reveal key drivers of growth and performance.
1. **Thought Leadership & Enablement:** Champion best practices in analytics, visualization, and decision science. Mentor others and contribute to a culture of data-informed leadership.
**Qualifications**
1. **10+ years** of experience in analytics, data science, or business intelligence roles, ideally within consumer tech or SaaS environments.
1. Proven track record influencing **executive decision-making** and driving business outcomes through data.
1. Expertise in **data visualization tools** (Tableau, Power BI, Looker, or similar).
1. Strong business acumen across **marketing, product, and operational strategy** .
1. Advanced SQL proficiency; experience with Python or R for data analysis and automation.
1. Exceptional **storytelling and communication skills** - able to craft clear, compelling business narratives from complex data.
1. Demonstrated ability to **lead cross-functional initiatives** and deliver impact in ambiguous, fast-moving environments.
1. S. or Ph.D. in a quantitative discipline (e.g., Statistics, Economics, Computer Science, or Applied Mathematics) or equivalent experience.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Risk Management Specialist, Risk Operations
Intuit job in Plano, TX
**Role Details:** **This is a** **Hybrid** **role requiring 3 days in the office per week. The ability to work** **Saturdays and some holidays** **is required.** Intuit's Global Business Solutions Group (GBSG) is dedicated to delivering tools and services that significantly enhance a Small Business' ability to manage their cash flow. The **Fintech Risk Operations** **team protects our small business customers and Intuit from** **financial losses, fraud, and compliance risk** **.**
We're seeking a highly motivated and detail-oriented **Risk Management Specialist** **. You will be a crucial member of a team that** **investigates and adjudicates risk across multiple workflows** **-including, but not limited to,** **Identity Verification (IDV), Initial Underwriting (IUW), Transactional Fraud Monitoring, and Chargeback processing.**
This role requires direct customer interaction via phone and email to gather documentation, complete account research, and resolve complex issues. As an integral part of the team, you will receive cross-training and assignments across various workflows to rapidly expand your skills and competencies based on evolving business needs.
The ideal candidate must have **strong problem-solving and decision-making abilities** **and be able to identify, research, and analyze complex issues across different risk domains. You must have** **exceptional time management skills** **and the ability to work under tight deadlines while prioritizing tasks to meet service level agreements (SLAs).**
**Responsibilities**
+ **Serve as a multi-workflow risk expert** **, executing analysis and making final decisions across distinct Risk Operations domains (e.g., IDV, IUW, Fraud, Chargebacks).**
+ Conduct thorough **Know Your Customer (KYC) and Know Your Business (KYB)** **due diligence procedures to verify the identity and legitimacy of customers and businesses.**
+ Analyze customer information, financial patterns, and transaction data to identify and investigate potential fraud, financial, and compliance risks.
+ Understand and operate within standard operating procedures (SOPs) and established guidelines across all workflows to effectively mitigate risk and ensure regulatory compliance.
+ Make informed approval, decline, or restrictive decisions while balancing customer empathy with risk policies.
+ **Serve as a key customer-facing representative** **to review account risks, provide top-notch service, and effectively** **de-escalate** **sensitive or difficult customer situations.**
+ **Document all findings and maintain meticulous records** **of transactions, investigations, and final risk decisions for audit and compliance purposes.**
+ Collaborate effectively with cross-functional teams (e.g., Engineering, Product, Customer Service) to resolve complex customer-related issues.
+ Identify areas for improvement and propose changes to optimize processes, enhance risk controls, and improve the efficiency of our operational technology.
+ Stay up-to-date with industry trends, regulatory changes, and data knowledge to proactively identify new fraud and risk patterns.
**Qualifications**
+ **2+ years of hands-on experience in Risk Management or Financial Operations** **(e.g., fraud investigation, underwriting, compliance).**
+ **Must have demonstrated expertise in Know Your Customer (KYC) and Know Your Business (KYB) due diligence procedures.**
+ Strong analytical and critical thinking skills with excellent attention to detail.
+ Proven ability to work independently and efficiently manage a queue across multiple, varying workflows, prioritizing tasks to consistently meet aggressive SLAs.
+ Strong work ethic with high integrity and ethical standards.
+ Excellent collaboration and teamwork skills; ability to work cross-functionally.
+ Strong understanding of customer service and customer empathy while enforcing risk policy.
+ Proficiency with **G-Suite (or Microsoft Office)** **and strong internet research skills. A willingness to rapidly learn and adapt to new technologies and proprietary risk systems.**
+ A bachelor's degree in finance, risk management, accounting, or a related field is a plus.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Retail Concierge - TurboTax
Intuit job in Dallas, TX
We are seeking a results-driven customer experience expert with a natural talent for consultative selling for groundbreaking new TurboTax customer-focused Retail locations across the United States. This role is for someone who thrives on guiding customers to the perfect solution and enjoys the satisfaction of turning interest into commitment. The goal is to provide a highly personalized, premium service customer experience where customers feel truly understood and expertly guided.
As an in-person concierge, your role is to be a trustworthy, approachable, proactive, and knowledgeable guide. You won't be preparing taxes. Instead, your main strength will be connecting with individuals, understanding their concerns and needs, and helping them make informed choices. You'll serve as a dedicated consultant, pinpointing customer requirements and suggesting the ideal solution from the TurboTax network, which includes assisting those who wish to connect with a local tax professional.
This is a seasonal, non-exempt role.
The Impact You'll Make and the Benefits You'll Receive
Your primary mission is to channel your passion for helping people to masterfully connect them to the perfect product. This is a role for someone who is driven by the satisfaction of guiding a customer from uncertainty to "yes." You don't just enjoy the art of conversation; you thrive on leading customers to a successful outcome. Here, your ability to deliver results is directly and generously rewarded through our exciting incentive programs.
Qualifications:
+ 3 or more years of experience in a relevant field, such as sales, customer service, or another customer-facing role.
+ A proven track record of solving customer problems through effective communication.
+ A high school diploma or GED.
+ Experience in a sales environment desired
What You Bring to the Table:
+ Proven experience as a trusted guide in a high-touch, customer-facing role where you were responsible for guiding decisions and driving outcomes.
+ You are proactive, perceptive, and knowledgeable, with an exceptional ability to build rapport with customers and earn trust quickly.
+ You have a true passion for consultative selling. You're energized by the challenge of turning a conversation into a conversion and feel a genuine sense of accomplishment and joy when you successfully find the perfect solution for a customer. You are highly motivated to exceed goals and have a strong desire to be recognized and rewarded for your direct impact on business results.
+ An entrepreneurial spirit. You are flexible, comfortable with ambiguity, and thrive in a dynamic "test and learn" environment where processes are still being defined.
+ A natural ability to steer conversations to a successful resolution.
+ Tax knowledge is ideal, but not required. A passion for providing a world-class customer experience is a must.
If you are a results-oriented and innovative individual with a demonstrated understanding of customers' individual needs and a natural skill and drive for consultative selling who loves helping people and wants to make a significant impact on a high-profile program, we want to hear from you. Apply today to join us on this exciting journey!
Responsibilities:
+ Greet Customers as they enter the Store: As the face of TurboTax brand, you are responsible for ensuring a great first impression when customers enter our new locations.
+ Be a Perceptive Guide: Go beyond answering questions to proactively identify the underlying needs of each customer by building immediate rapport and a foundation of trust.
+ Drive Decisions: Offer expert, personalized consultations on the TurboTax experience, building excitement and interest. Your goal is to make the customer feel like you understand their unique needs so well that committing to the right service is the natural, easy next step.
+ Navigate the Customer Journey: Help customers navigate the entire funnel, from initial uncertainty to a decision, ensuring a seamless and positive transition to the right tax professional.
+ Nurture and Convert: Proactively follow up with potential customers, offering continued support and expert guidance to help them get to the finish line.
+ Be a Program Pioneer: As a key member of our first retail locations you will provide critical feedback to the company that will directly shape the future of this program.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Bay Area California $29.20 - $34.40
Southern California $29.20 - $34.40
Illinois $27.80 - $32.70
Maryland $27.80 - $32.70
Minnesota $25.10 - $29.50
New Jersey $29.20 - $34.40
New York $29.20 - $34.40
Washington $29.20 - $34.40
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (******************************** ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Head of Sales Processes & CRM
Intuit job in Plano, TX
We are seeking a highly self-motivated, data-driven, and detail-oriented people manager to lead our 'Seller Experience/ CRM' Center Of Excellence. The team identifies and utilizes advanced technologies to improve sales-interfacing workflows with the objective to boost revenue and operational efficiency. The role entails managing a high performing team that defines the overarching CRM workflow strategy (e.g. Customer Prioritization, Account Plans, Pipeline Management, Next Best Actions etc.) for the Sales organization and implements it into a scalable, integrated process and technology system.
This position requires a strong background in Sales Operations and specifically, the development, implementation, and optimization of CRM/ sales automation initiatives that yield actionable business insights. In this role, you will be responsible for leading a group of CRM subject matter experts, defining automation priorities that align with sales objectives, driving the development of 1st/ 3rd party tools, and ensuring their successful adoption and ongoing optimization. This role requires an experienced Sales Process & Technology leader who has the ability to define a CRM vision for the organization and to take multiple complex, cross-functional projects from concept to execution. The ideal candidate is an independent operator, possesses strong analytical skills and can translate findings into concrete automation and efficiency initiatives for the entire team. Additionally, the candidate should be comfortable working in a fast-paced, ambiguous environment where they can adapt, prioritize, and execute business outcomes with operational rigor.
You will collaborate directly with cross-functional teams in Sales, Marketing, Product, and Analytics. This role requires end-to-end ownership of our Seller Experience/ CRM objectives, either by leading initiatives directly or by influencing outcomes through others. Your strong relationship-building, influencing, and communication skills will help you succeed.
**Responsibilities**
+ CRM Sales Workflow & Insights Strategy: Define the System North Star for our sales workflows and the insights they shall yield to enable business leaders in their decision-making.
+ CRM System Design: Oversee the design and integration of 1st/ 3rd party tools that enhance sales processes, such as sales forecasting, account planning, pipeline management, and customer insights.
+ Project Portfolio Management: Manage the entire CRM roadmap, overseeing timelines, resources and deliverables. Drive project prioritization, address portfolio risks and ensure that initiatives are completed on time and in line with business requirements.
+ Project Execution: Lead the design, development, and deployment of top priority applications tailored to the sales function, defining business requirements, ensuring that solutions address core business needs and drive tangible outcomes in sales efficiency and performance.
+ Performance Monitoring & Management: Establish KPIs to track the performance of applications, and continuously analyze their impact on sales outcomes. Use data-driven insights to make adjustments, continuously optimize and improve our tools' effectiveness over time.
+ Team Management: Lead and mentor high-performing Sales Operations talent
+ Thought Leadership: Act as the core partner to Sales & Product leadership on all matters Seller Experience/ CRM. Stay up to date with the latest CRM trends to continuously evolve our CRM strategy in alignment with industry best practices. _Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender._
**Qualifications**
+ Bachelor's Degree in a numerate or business related subject (Business Management, Finance, Statistics, Finance, Computer Science, Information Systems, etc.).
+ 7+ years of experience in roles such as Product Management, Technical Product Management, Business Operations, or Consulting.
+ Managerial experience & a proven track record of leading a high performing team.
+ Extensive experience in process design, standardization & continuous improvement, with the ability to translate business needs into actionable priorities.
+ Track record of working directly with Internal Product teams on the design and implementation of internal tool development projects and/or 3rd party solutions.
+ Proven experience with sales automation tools, CRM platforms (e.g., Salesforce, HubSpot), and sales engagement technologies.
+ Familiarity with inside sales tools such as Gong, Outreach, and CRM-integrated productivity platforms.
+ Proven experience in setting and executing workflow optimization/ automation initiatives, ideally within the context of a sales or customer-facing function.
+ Strong understanding of sales processes and tools with experience in implementing solutions to enhance sales productivity and outcomes.
+ Proven experience working independently, to manage multiple projects simultaneously and to drive initiatives in a cross-functional environment.
+ Excellent communication and leadership skills, with the ability to influence stakeholders and lead cross-functional teams.
+ Proven stakeholder management experience - including managing multiple partners simultaneously, particularly across Sales and Product organizations.
+ Proficient in data analysis and presentation tools with a knack for conveying complex information clearly to general audiences.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $210,000 - 284,000
Southern California $186,000 - 252,500
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
2026 Summer News Internship: Graphics/Data Visualization Journalist
Arlington, TX job
As a graphics intern, you will assist in producing investigative data visualizations and quick-turn graphics driven by breaking news events. You'll learn design skills to create compelling, industry-leading visual stories. You'll learn to query and maintain databases and create full digital experiences and interactive features that engage readers.
Your application must be submitted by Friday, Oct. 31, 2025.
What you will do:
· Hands-On Work Experience - Perform real work on deadline as a member of our team and walk away with clips to add to your portfolio.
· Learn to work with the sense of urgency and accuracy needed in a modern newsroom.
· Receive essential feedback and coaching from a mentor just as invested in your success as you are.
Engage with senior leaders and expert professionals at Bloomberg Industry Group.
· Enjoy Convenient Summer Housing - We provide summer housing at local universities*
· Participate in our charitable activities.
You need to have:
· Examples of graphics or other visualization projects you have produced. Do not submit with your application. We will ask for them during initial screening. · Development experience that may include front-end web development using modern HTML, CSS, and JavaScript, including frameworks such as Vue, Svelte, or D3, as well as rendering graphics in the browser with SVG and/or Canvas.
· A drive to produce great journalism.
· Willingness to collaborate with our team of reporters and editors.
· Completed at least three years of an undergraduate program with experience in audience engagement or digital journalism or be enrolled in a graduate journalism program that focuses on audience engagement or digital journalism.
· Prior training or experience in data visualization or graphics.
· Ability to work within a team under deadline pressure.
Your application must be submitted by Friday, Oct. 31, 2025.
*Summer Housing availability is contingent upon additional terms and is limited to students whose permanent residence is outside the Washington, D.C. metropolitan area.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
Auto-ApplyPrincipal Customer Success Executive
Addison, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
You will Identify areas of risk and takes steps to prevent customer or revenue churn
You will be responsible for working closely with Sales Teams to define and execute product adoption and customer retention plans
As a Customer Success Executive, you will provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and makes sure that all parties adhere to it.
You will help the customer identify incidents where contractual SLAs were missed and takes necessary action
Improving the overall satisfaction of the customer, as well as the satisfaction of their internal customers, is the key to success in this role.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ideal candidate will have significant experience collaborating with senior IT and business leaders. They must have a track record of successfully demonstrating the ability to translate corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment.
PMP preferred, project management experience required.
A minimum of 10 years in a similar client facing or appropriately relevant role, in operating account or client relationship management
Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services:
IT Strategy and Planning
IT Operations and Management
Human Resources
Security Operations
Customer Service Management
IT Processes
IT Governance
IT Portfolio, Program and Project Management
IT Project Delivery (SDLC)
Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Account Executive - Large Enterprise
Frisco, TX job
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.
About the Team
Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them.
About the Role
Here at Workday, our Account Executives are key players in our Field Sales Operations organization. With a net new revenue focus, they are the fuel for Workday's new customer growth. This fantastic team of hardworking professionals play a key role in guiding new customers on a journey that can see them leave the limitations of legacy platforms behind and move forward with a new class of enterprise management cloud. As a team, we believe that partnering with our customers to craft relevant solutions that deliver long lasting value is super important. We want to make sure that our customers are positively satisfied from day one and forever ongoing. In this role, you will:
Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory
Performs account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment
Initiate and support sales of Workday solutions within Large Enterprise prospects and shares Workday value proposition
Be responsible for developing relationships with net new customers with a focus on deal management and connecting customers with Workday solutions, particularly core financials
Negotiate deals with a variety of C-Suite Executives to close opportunities
Maintain accurate and timely customer/prospect, pipeline, and service forecast data
About You
Basic Qualifications
* 5+ years of experience selling SaaS/Cloud based ERP / HCM / Financial / Planning / or Analytics solutions to C-levels from a field sales position.
* 5+ years experience collaborating with internal teams (pre-sales, value, inside sales) to achieve quota and run multiple deals at once
* 5+ years experience with managing longer deal cycles, including prospecting for a portion of opportunities
Other Qualifications
* Proven experience understanding the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts
* Able to quickly establish trust with key stakeholders
* Prior experience with partnering with internal team members on account strategies for short and long term prospecting and territory management
* Excellent verbal and written communication skills
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $146,900 USD - $179,500 USD
Additional US Location(s) Base Pay Range: $146,900 USD - $179,500 USD
Additional Considerations:
The application deadline for this role is the same as the posting end date stated as below:
01/05/2026
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
Auto-ApplyStaff Data Scientist
Intuit job in Plano, TX
Come join the Global Business Solutions Group (GBSG) Sales Data Science team as a Staff Data Scientist. This role will be pivotal in shaping how we understand, grow, and retain our customer base. You will leverage data-driven insights to guide sales strategies, improve customer retention, optimize churn prevention, and enhance targeting efforts. The ideal candidate thrives at the intersection of data science and business strategy, collaborating closely with sales, marketing, and product teams to drive measurable impact on revenue growth and customer success. This is a high-impact role where your work will directly influence sales, product, marketing, and business model strategies.
As a Staff Data Scientist, you will operate as a senior individual contributor, partnering closely with peers and leaders to identify, validate, and refine innovative growth strategies. Your expertise-especially in sales analytics, causal inference and advanced analytics-will be instrumental in surfacing critical insights and translating them into actionable hypotheses that fuel sustained customer and revenue growth.
**Responsibilities**
+ Drive Business Strategy through Data - Translate business problems into analytical frameworks. Connect data across multiple functions to drive actionable recommendations and strategic growth opportunities for the Mid Market Sales Team
+ Cross-Functional Influence - Serve as the strategic data science partner to leaders across Sales, Marketing, Product, and Finance to drive mid-market account growth and expansion. Translate complex analytical findings into clear, compelling recommendations for executives and stakeholders.
+ Insights at Scale - Conduct deep-dive analyses on pipeline, win/loss, and customer lifetime value to inform strategic decisions. Create dashboards, visualizations, and self-serve tools to democratize access to insights across cross-functional teams and leadership.
+ Improve Customer Retention - Own retention and churn analytics, including designing metrics, identifying risk signals, and recommending interventions
+ Data Infrastructure & Governance - Partner with data engineering and platform teams to ensure reliable, scalable data pipelines and tracking instrumentation are in place. Champion data hygiene and integrity.
**Qualifications**
+ 7+ years of experience in data science, with a proven record of applying advanced analytical methods to drive sales growth ideally in Saas or financial technology companies serving consumer or B2B segments
+ Proven experience working with sales or go-to-market teams; deep understanding of customer retention, churn analysis, and sales optimization strategies
+ Strong business acumen, excellent communication and storytelling skills with a track record of effectively simplifying the complex and delivering compelling narratives to stakeholders at all levels through data-driven insights
+ Advanced skills in SQL, Python, and other analytical tools, with practical experience using data visualization platforms (e.g., Tableau, Qlikview) to communicate insights; Experience with data integration and pipeline development is a plus
+ Demonstrated proficiency in causal inference techniques, statistical modeling, machine learning, and experimental design
+ Experience using statistics and machine learning techniques to solve complex business problems within product marketing, e.g., product funnel optimization, propensity for feature adoption, next best action models etc.
+ S. or Ph.D. in a quantitative field (e.g., Statistics, Computer Science, Economics, Mathematics, Operations Research) or equivalent work experience
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
District Sales Director - Transportation & Logistics
Addison, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Segment: Enterprise (5K+ Employees)
Vertical: Transportation & Logistics
What you get to do in this role:
Lead a team of direct Enterprise Account Executives to drive rapid new business sales growth in the region
Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
Actively engage in territory planning, relationship development and opportunity development and driving revenue by supporting and assisting Field Sales Teams in closing opportunities
Recruit, coach and mentor team members to drive excellence
Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
Manage and report accurate forecast and pipeline to the business
Achievement of annual sales goals on a quarterly and annual basis is required
Engage and align effectively in C-level meetings in order to properly understand customer business requirements
Build effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, our Partner community and the ServiceNow executive team
Retain and grow existing customer base with regular non-sales customer engagement activities to deliver an excellent customer experience
Qualifications
To be successful in this role you have:
Current location in either Texas, Chicago, or Atlanta preferred. Central or Eastern US near airport hub with flexibility to travel as needed.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
Strong success in recruiting, coaching and managing an exceptional sales team
Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
Experienced in driving sales process and drive effective working relationships with Sales Operations
Ability to understand the 'bigger picture' and business drivers around IT
Ability to build long term strategic and senior level relationships
Ability to adapt and work effectively within a rapidly changing and growing environment
Demonstrates strong business and financial acumen
Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
Ownership of driving successful pipeline generation activities developed by marketing or the partner community
JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Product Specialist - Sana Learn
Frisco, TX job
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.
About the Team
Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Specialized Sales team at Workday helps the company continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring out their best self, and get better by pushing and developing themselves and the Workmates around them.
About the Role
As a Product Specialist, you are a key player in driving Workday's new customer growth within the specialized Sana product line. This role is the fuel for net-new revenue and requires a blend of commercial acumen, strategic vision, and deep product understanding in the emerging AI landscape.
You will play a pivotal role in guiding enterprise opportunities through the entire sales journey for Sana Learn, an AI-native platform serving dual purposes: corporate learning for talent development and sales enablement for revenue teams. From uncovering new opportunities to shaping complex solutions and closing impactful deals, you will engage with C-level executives including L&D leaders, CHROs, Chief Revenue Officers, and Sales Enablement leaders who are seeking to transform learning experiences, accelerate content creation, and reduce sales rep ramp time through AI-powered solutions.
In this role, you will:
* Develop and drive the overall short-term sales strategy for your territory, ensuring alignment with customer business objectives and Workday's specialized product strategy.
* Be responsible for maintaining relationships with the account team account teams, customers and channel partners to connect their challenges with specific Sana solutions.
* Act as a Consultative Seller, diving deep into a customer's business to diagnose problems and position Sana's products to unlock new levels of performance and success.
* Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing and Strategy teams to ensure our offerings address the evolving challenges of leading global enterprises.
* Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday's standards.
About You
Basic Qualifications
* 4+ years of experience selling enterprise learning technology, sales enablement, talent management, or HR SaaS solutions to C-level executives, L&D leaders, and Revenue Operations leaders in a field sales capacity
* 3+ years experience successfully managing a high-velocity, net-new revenue sales cycle, with a proven track record of consistently surpassing annual quota targets.
* 3+ years experience with formal account planning and coordinating with a diverse set of internal stakeholders (Product, Finance, Legal) to drive strategic alignment.
* Demonstrated understanding of learning technology and sales enablement competitive landscape including traditional LMS vendors and modern platforms as well as and sales enablement tools
Other Qualifications
* A first-principles thinking approach, with an enthusiasm for solving complex puzzles and bringing new ideas into action with a strong "roll up your sleeves" mentality and bias for action.
* Self-guided and excellence-driven, demonstrating the ability to work autonomously and consistently deliver high-quality work at pace.
* Exceptional verbal and written communication skills, with a proven ability to build and maintain strong relationships with C-suite executives and foster a collaborative spirit within team settings.
* A passion for transforming how people interact with and use knowledge, positioning yourself as a knowledge pioneer in the AI space.
* Learning technology and sales enablement fluency: Familiarity with SCORM/xAPI standards, LMS integration patterns, content authoring workflows, sales enablement content management, and learning analytics
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $129,800 USD - $158,700 USD
Additional US Location(s) Base Pay Range: $129,800 USD - $158,700 USD
Additional Considerations:
If performed in Colorado, the pay range for this job is $129,800 USD - $158,700 USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
12/19/2025
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
Auto-ApplyPayroll Senior Specialist
Intuit job in Plano, TX
The Payroll Specialist is responsible for proactive collaboration with customers and key internal business partners within the Global Payroll Organization. The position will include reviewing employee payroll records and hours worked, calculating wages, preparing, and processing employee payments, with a keen focus on exceptional customer service. Must be able to handle ambiguity, work in an agile and fast-paced environment, be self-motivated to understand the total picture, and propose recommendations for change in support of operational excellence.
**Responsibilities**
+ Assists with processing full payroll cycles for 15,000+ employees on a bi-weekly basis, inclusive of exempt and nonexempt employees
+ Processes terminations including final pay calculations
+ Review wage calculations and audit reports for accuracy while making necessary adjustments/corrections
+ Track and process leave of absence (LOA) to calculate supplemental pay for employees
+ Audit HRIS Workday daily file feed into ADP to ensure data accuracy
+ Resolves payroll employee service request cases (Tier 2 support for escalations)
+ Initiate stop payments and direct deposit reversals
+ Research and manage outstanding/uncashed check or direct deposit issues
+ Enforce pay policies, (e.g., holiday worked, on-call, overtime, calculation basis for deductions, etc.) to ensure compliance
+ Auditing and validating inputs in the time and labor system
+ Run and review timesheet export reports from Workday to interface with the ADP Payroll system
+ Process over-payment calculations and collection
+ Create and maintain SOPs (standard operating procedures) and job aides for payroll processing and timekeeping tasks
+ Provide exemplary service and respond to complex payroll related inquiries from employees, managers, HRBPs, HR Data Services, HR Connect, and external third party vendors
+ Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions
+ Work in a team environment by coordinating with other team members in the processing of payroll
**Qualifications**
+ College degree preferred
+ CPP/FPC certification a plus
+ 3+ years of experience in payroll related responsibilities
+ Apply documented rules, past practices, or instructions on an independent level
+ Ability to work in a fast-paced environment even during times of ambiguity
+ Demonstrated ability to hold information confidential with excellent judgment
+ Understanding of payroll processing within a shared services environment
+ Solid time management skills with an ability to prioritize assignments in a dynamic work environment
+ Proficient computer, organizational, analytical, research and problem-solving skills
+ Working knowledge of Excel, proficient with all other Office applications
+ Complete self-initiated training necessary to remain current on payroll practices
+ Ability to learn processes quickly for more efficient and effective results
+ Experience with Workday and ADP systems (Globalview) highly preferred
+ Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn
+ The ability to adapt to change and adjust to the business needs
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Senior Pre-Sales Engineer
Intuit job in Plano, TX
Come join one of the fastest-growing business units at Intuit! Nothing is more important to us than the success of our customers, which is why we are investing in the growth of this vital piece of our ecosystem. We are problem solvers, strategic thinkers, solution seekers, and consultative experts who use the latest tools and technology to solve our customers' most important problems. The solutions we present to each client are backed by collaborative cross-functional teams. We serve customers by finding more ways to put more money in their pockets, eliminating work and drudgery so they can focus on their lives and what matters to them, and ensuring that every financial decision that they make, they make it with confidence.
That means we won't simply sell products - we consult and listen deeply to understand our customers' business needs. As part of Intuit's Sales organization, every day presents an opportunity to evolve, grow your career, and unlock your potential. When you win, we win as a sales team.
The Mid-Market Sales Team consists of highly professional and passionate salespeople focused on delivering a world class solution to our customers. The Senior Sales Engineer is responsible for partnering with Mid-Market sales teams to help gain an understanding of the business owner's needs. Additionally, providing technical demonstrations and removing barriers to advance the sale. This role will help accelerate knowledge, proactively address learning needs, and provide feedback across the organization.
You will conduct product demonstrations, manage technical validation activities, and ultimately help develop the business case for the customer during the sales cycle. You also will act as liaison between sales, the customer and Intuit's product teams.
**Responsibilities**
+ Deliver sales and product training as needed to the Mid-Market sales teams.
+ Collaborate with both Product and Marketing to build and manage a repository of seller facing content, videos, and training.
+ Navigate selling processes while fostering deep understanding of key partners and their abilities to deliver against the customer's needs in the buying process.
+ Drive results in key success areas, including territory/team quota attainment, close rates and customer facing activities.
+ Proactively make solution recommendations to drive customer improvements.
+ Articulate the Intuit value propositions for the key industry focus area of responsibility and having the understanding of Intuit's strategies and products relative to major competitors.
+ Role model Intuit's values and foster a collaborative and inclusive environment.
**Qualifications**
+ 3+ years presales or relevant experience
+ Professional presentation skills with clear ability to utilize tools to deliver a compelling ROI for the customer, utilizing the Intuit Enterprise Suite.
+ Excellent interpersonal, communication, persuasion, and presentation skills.
+ Good understanding of APIs
+ Ability to develop training content as well as sales assets quickly, and as needed.
+ Outstanding problem solving skills.
+ Ability to adapt and be flexible in a fast paced and changing environment.
+ Strong drive for learning.
+ Highly driven and requires little guidance while delivering high quality work.
+ Must be willing to work in a fast paced startup environment with multiple roles
+ Technical Acumen with the ability to speak to current technology trends and demonstrate the capabilities of the Intuit Enterprise Suite.
+ Ability to understand the entire Intuit portfolio of products and services.
+ Proactive and able to self-manage in a fast paced environment.
+ Work well within a team of various stakeholders (Product Team, Sales Leadership Teams, Product Marketing Teams).
+ Track record of collaborating and influencing in a sales team environment.
+ Bachelor's degree preferred.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Sr. Solution Consultant - HCM
Frisco, TX job
Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you've found a match in Workday, and we hope to be a match for you too.
About the Team
As a member of our diverse and skilled North America Solution Consulting team, you will have the opportunity to communicate and demonstrate the power of Workday's applications to prospective customers. It is this team's job to bring the value of Workday solutions to life and showcase how the world of work can be transformed. Along with working closely with our sales counterparts, this team also sits at the exciting intersection of our Product Management, Consulting Services, Marketing, and Value Management teams, providing exposure to various areas of the business.
About the Role
Workday is looking for a Solution Consultant with Human Capital Management (HCM) expertise to join our Professional and Business Services Medium Enterprise Solution Consulting team.
Our team demonstrates the value of next generation HCM and PSA Applications to prospective Workday customers. Through interactive discovery meetings, and by leveraging deep Human Resource skills and Professional and Business Services industry knowledge, Workday Solution Consultants provide domain expertise, executive presentations, and Workday product demonstrations, in partnership with our sales team, to customers throughout the sales cycle. Our team works in a highly complex environment that requires curiosity, flexibility, and drive.
Responsibilities include:
* The delivery of relevant functional product presentations, demonstrations, workshops, and webinars.
* To assist in the closure of sales opportunities by demonstrating a complete understanding of and resolving questions regarding our solution and services.
* To assist sales in the response to RFIs and RFPs.
* Participate in discovery sessions alongside sales to ask qualifying questions and understand pain points, current business processes, and ideal future state.
* Ability to travel up to 50% of the time.
About You
Basic Qualifications
* 5+ years of software Solution Consulting or value-based influential selling experience.
* 5+ years of experience working with and/or selling HCM systems (e.g. Workday, Ceridian, Infor, Oracle, UKG, SAP, Deltek, Vista, Planview, NetSuite OpenAir, Kantata, etc.).
Other Qualifications
* Outstanding professional discovery, presentation, communication, and influencing skills to C-Level Executives.
* Professional and Business Services industry experience preferred - for example, experience working in or with consulting firms, accounting firms, legal firms, staffing agencies, construction, architecture, or engineering firms
* Experience working with and/or selling Professional Services Automation (PSA) systems is preferred
* Ability to run multiple projects concurrently
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.IL.Chicago
Primary Location Base Pay Range: $126,000 USD - $189,000 USD
Additional US Location(s) Base Pay Range: $126,000 USD - $189,000 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
Auto-ApplyStaff Engineer (Backend)
Intuit job in Plano, TX
We're cultivating a culture that prioritizes innovators, risk-takers, and imaginative thinkers. In pursuit of becoming AI-native, we recognize that fostering a "builder" mindset is essential. This means seeking out those who can seamlessly integrate AI and emerging technologies to efficiently and effectively solve our customers' problems.
At Intuit, we hold a global leadership position in financial management solutions. We've been at the forefront of inventing Virtual Platforms and democratizing cloud computing for small businesses and their patrons alike. Our 40 years of expertise have rooted us in the startup mentality, positively disrupting ourselves as we constantly identify cutting-edge technology and design paradigms. Our teams are dynamic, focused on delivering creative solutions with a side of fun.
Come join the Customer Data Cloud team and get involved in building the next-generation data platform for Intuit. Make clean, consumable, and connected customer data available to teams across Intuit to power hyper-personalization and AI-native done-for-you experiences. We are looking for someone who has passion for data and can write awesome code!
**Responsibilities**
Responsibilities
Use your coding expertise to design and implement scalable, modular, and secure services and infrastructure, providing data-centric solutions to all of Intuit.
Work as part of a fast-paced scrum team.
Accountability and extreme ownership.
Mentor and lead junior engineers towards a common goal.
Develop, test, and deploy your own code.
**Qualifications**
+ 8+ years of experience developing code in Java.
+ BS/MS in computer science or equivalent work experience.
+ Experience working in agile teams.
+ DynamoDB: Optimize read/write capacity, GSI, get item, batch operations
+ Big Data: Spark, Flink, batch processing, streaming processing , data lake, Kafka
+ Java: concurrency, multi threading, completable feature, priority queue, blocking queue, thread pool sizing, collections related questions
+ Spring boot: Authorization, authentication, actuator, exception/error handing.
+ Rest: basic operations and differences, HTTP status and when they occur
+ AWS/Kubernetes: good understanding of replicas, load balancer, Subnets, VPCs, cloud watch
+ CICD, Unit tests, Integrations testing, Code review
+ Operations: Alerting, Splunk querying, build wavefront dashboards, debugging
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California,CA: $ 197,000.00 - 266,500.00
Southern California,CA: $184,500.00 - 250,000.00
New York $197,000.00 - 266,500.00
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Software Developer Intern: 2026
Dallas, TX job
Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your role and responsibilities
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
The Electronic Design Automation (EDA) organization within IBM develops software tools used in the logic design and functional verification of enterprise class microprocessors. EDA engineer's responsibilities include research, design, architect, develop and deploy solutions that are driven by technology, manufacturing or customer requirements that automate the implementation of advanced processor chips are responsible for improvements to the design automation process. They also implement solutions for the chip design process that respond to timing and manufacturing specifications due to advancement in technology. To be successful in this role, the candidate should be able to work well in a team, have an interest in learning, be able to work/investigate on their own and be aware of testing best practices.
EDA develops tools in the support of hardware and semiconductors development that make up our industry leading IBM products. We are an elite team of Software Engineering professionals that pioneer innovations for the cutting-edge design of microprocessors and hardware used in IBM infrastructure including IBM zSystems, IBM Power Systems, IBM Storage, and IBM Quantum Systems. Development engineers on our team will participate in various aspects of the development, test, and support process such as Electronic Design Automation Software. We are looking for strong algorithmic programmers who want a challenge and enjoy working with teams to solve engineering problems with software
Required education
High School Diploma/GED
Preferred education
Bachelor's Degree
Required technical and professional expertise
* BS/MS majoring in Computer Science, Computer Engineering or Electrical Engineering
* Experience with an object-oriented programming language such as C/C++/Java/Rust
* Experience with a scripting language such as Python
* Knowledge of Digital Circuit/Logic design/Algorithms/Data Structures
* AI/ML skills
* Excellent verbal, written and interpersonal communication skills.
* Collaborative skills and ability to work in fast-paced agile environments.
* Quick learner with business acumen.
Preferred technical and professional experience
* Knowledge of computer architecture and micro-architecture
* Programming projects with complex requirements
* Understanding of Digital/VLSI Circuits
* Linux experience
ABOUT BUSINESS UNIT
IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.
This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
Senior Technical Consultant, IT Operations Management (ITOM) Workflow Products Expert Implementation Services
Addison, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**The Team**
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
**The Role**
The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
**What you get to do in this role:**
+ Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization
+ Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
+ Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities
+ Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
+ Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
+ Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
+ Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
+ Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
+ Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
+ Develop required integration components (SSO, LDAP, etc.) with multiple systems
+ Develop required portal components
+ Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
+ Juggle multiple and complex projects/initiatives
+ Promoting continuous improvement practices for delivery/engagement materials
+ Supporting specific sales activities when required
+ Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
+ Up to 50% travel annually, driven by customer needs and internal meetings
**In order to be successful in this role, we need someone who has:**
+ A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications
+ 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
+ Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
+ Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
+ Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management.
+ Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
+ Proven team player and team builder
FD21
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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