Customer Supportability Manager (Tier 2)
Intuit job in San Diego, CA
**About the Role** We're looking for a **highly technical, customer-obsessed Senior Manager** to lead a team at the forefront of our **Intuit Enterprise Suite** operations. This role is pivotal in **elevating our supportability strategy** , **enhancing the end-to-end customer experience** , and **enabling operational excellence** across a distributed ecosystem.
The ideal candidate brings a rare blend of **technical acumen, hands-on leadership, customer-facing experience** , and **cross-functional collaboration skills** . You'll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer.
**Responsibilities**
**Key Responsibilities**
**Leadership & People Management**
+ Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains.
+ Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes.
+ Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics.
+ Champion career development, mentoring, performance management, and team enablement.
**Technical & Operational Execution**
+ Serve as a technical authority and escalation point for complex customer and support issues.
+ Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions.
+ Partner closely with mid-market stakeholders to improve supportability across assisted experiences.
+ Drive initiatives that enhance customer resolution rates and reduce friction in the support journey.
**Customer-Facing Strategy**
+ Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action.
+ Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps.
**Cross-Functional Communication & Influence**
+ Build strong relationships across product, customer success, and cross-functional business partners.
+ Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies.
+ Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics.
**Data-Driven Decision Making**
+ Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics.
+ Drive initiatives that promote scalability, automation, and repeatability of support processes.
**Qualifications**
**Qualifications**
+ **Bachelor's degree** or equivalent experience in a technical or business-related field.
+ **5+ years of leadership experience** , with at least 3 years managing high-performing technical teams.
+ Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams.
+ Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment.
+ Experience in **mid-market support** , **internal communications** , or **supportability strategy** is strongly preferred.
+ Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices.
+ Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences.
+ Demonstrated experience in driving **cross-functional alignment** , developing internal strategies, and delivering results that directly improve the customer experience.
**Preferred Attributes**
+ Background in technical support, SaaS, or customer experience leadership.
**Why Join Intuit?**
At Intuit, we're building a platform to power prosperity for our customers around the world. You'll join a mission-driven team that's reimagining how enterprise-level businesses are supported and you'll be empowered to make a tangible difference in how we serve them.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:
Southern California $85,000.00 - 114,500.00
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits).
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Payroll Senior Specialist
Intuit job in San Diego, CA
The Payroll Specialist is responsible for proactive collaboration with customers and key internal business partners within the Global Payroll Organization. The position will include reviewing employee payroll records and hours worked, calculating wages, preparing, and processing employee payments, with a keen focus on exceptional customer service. Must be able to handle ambiguity, work in an agile and fast-paced environment, be self-motivated to understand the total picture, and propose recommendations for change in support of operational excellence.
**Responsibilities**
+ Assists with processing full payroll cycles for 15,000+ employees on a bi-weekly basis, inclusive of exempt and nonexempt employees
+ Processes terminations including final pay calculations
+ Review wage calculations and audit reports for accuracy while making necessary adjustments/corrections
+ Track and process leave of absence (LOA) to calculate supplemental pay for employees
+ Audit HRIS Workday daily file feed into ADP to ensure data accuracy
+ Resolves payroll employee service request cases (Tier 2 support for escalations)
+ Initiate stop payments and direct deposit reversals
+ Research and manage outstanding/uncashed check or direct deposit issues
+ Enforce pay policies, (e.g., holiday worked, on-call, overtime, calculation basis for deductions, etc.) to ensure compliance
+ Auditing and validating inputs in the time and labor system
+ Run and review timesheet export reports from Workday to interface with the ADP Payroll system
+ Process over-payment calculations and collection
+ Create and maintain SOPs (standard operating procedures) and job aides for payroll processing and timekeeping tasks
+ Provide exemplary service and respond to complex payroll related inquiries from employees, managers, HRBPs, HR Data Services, HR Connect, and external third party vendors
+ Communicate effectively with various levels of management to ensure high level of customer support and positive customer interactions
+ Work in a team environment by coordinating with other team members in the processing of payroll
**Qualifications**
+ College degree preferred
+ CPP/FPC certification a plus
+ 3+ years of experience in payroll related responsibilities
+ Apply documented rules, past practices, or instructions on an independent level
+ Ability to work in a fast-paced environment even during times of ambiguity
+ Demonstrated ability to hold information confidential with excellent judgment
+ Understanding of payroll processing within a shared services environment
+ Solid time management skills with an ability to prioritize assignments in a dynamic work environment
+ Proficient computer, organizational, analytical, research and problem-solving skills
+ Working knowledge of Excel, proficient with all other Office applications
+ Complete self-initiated training necessary to remain current on payroll practices
+ Ability to learn processes quickly for more efficient and effective results
+ Experience with Workday and ADP systems (Globalview) highly preferred
+ Excellent interpersonal skills, positive attitude, flexibility, and a willingness to learn
+ The ability to adapt to change and adjust to the business needs
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
EX - UX Research Internship - Summer 2026
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Experience Team (EX) - UX Researcher Internships - Summer 2026
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Internship Program Overview
At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated Summer Coach to further grow their careers with us.
Team Overview
We are the Experience Team (EX)! We are made up of Product Designers, UX Researchers, Technical Writers, and Design Operations.
We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
Learn more about our team here: ****************************************************************
Qualifications
What you will do:
Partner with cross-functional teams, like Product and Design, leveraging your research, communication and collaboration skills to drive shared understanding and decision making.
Conduct UX Research, across all phases of the product lifecycle from discovery to design validation, using various methodologies to represent the needs of customers and end users.
Contribute to the full research lifecycle, including planning, conducting studies, and presenting insights.
Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.
Partner closely with Sr. UX staff to help influence the product strategy and roadmaps.
Support design by conducting concept testing and/or usability testing.
Qualifications
Currently pursuing a Masters degree in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
Graduating December 2026, or later
Able to work full time for 12-weeks during the summer
Portfolio of work is required at time of interview
Experience successfully applying customer-centered research and mixed design methods, highly preferred
Working knowledge of planning, developing and conducting User Research and Testing
Comfortable in a customer facing role where you need to represent the ServiceNow brand
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
For positions in this location, we offer a base pay of $43.35 - $55.58, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Sr Enterprise Account Exec - SoCal SLG
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
What you get to do in this role:
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time
Qualifications
To be successful in this role you have:
Experience selling to SoCal SLG
Location in SoCal, specifically OC or San Diego (not LA)
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
For positions in this location (SoCal), we offer a base pay of $128,400 - $191,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Staff Data Scientist, TurboTax Product Analytics - Full Service Analytics
Intuit job in San Diego, CA
Do you have a passion for using data to drive business strategies and optimize performance? Do you want a role that exposes you to bleeding-edge technologies? Intuit's Consumer Group has an exciting opportunity for a best-in-class, data-driven leader in the TurboTax Product Analytics organization. As a Staff Data Scientist in the Full Service Data Science team, you will be in a highly influential position to inform product strategy and drive maximum business results.
**Responsibilities**
**Responsibilities**
+ Perform hands-on data analysis and modeling to derive meaningful conclusions and solve complex problems. Extract insights and knowledge from structured and unstructured data using various techniques, including statistical analysis, machine learning, and data visualization in service to driving business decisions.
+ Run regular A/B tests, gather data, perform statistical analysis, draw conclusions on the impact of product experiences, and communicate results to peers and leaders to measure and optimize execution of data-driven strategies in emerging areas of the TurboTax Full Service roadmap.
+ Utilize models and develop advanced experimentation methods, such as synthetic controls, propensity score matching techniques, etc., to establish causality and measure product performance.
+ Manage data integration and engineering with the Product platform for data hygiene.
+ Provide guidance and support to business leaders and stakeholders on how best to harness available data in support of critical business needs and goals in the standardization of reporting and strategy.
+ Drive strategic thinking and cross-functional alignment around data-driven approaches to optimizing the TurboTax Full Service conversion funnel.
+ Draft whitepapers to summarize complex Analytics concepts with clearly outlined principles and data-backed research.
+ Influence the team's roadmap by sharing findings with the rest of the company and driving and verifying change in our marketing channel spend.
+ Mentor junior analysts to raise the bar across the Analytics organization.
**Qualifications**
**Qualifications**
+ 7-10 years of experience working in web, product, marketing, or other related analytics fields, ideally with exposure to ... Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations.
+ Proven ability to apply scientific methods to solve real-world problems on web-scale data.
+ Strong business and product sense: delight in shaping vague questions into well-defined analyses and success metrics that drive business decisions.
+ Advanced proficiency in SQL, Tableau, and Excel, with expertise in modern advanced analytical tools and programming languages such as Python.
+ Experience in defining metrics and instrumenting data tracking in clickstream.
+ Excellent problem-solving skills and end-to-end quantitative thinking.
+ Ability to manage multiple projects simultaneously to meet objectives and key deadlines.
+ A great storyteller and communicator who can build relationships with a diverse set of stakeholders, including both technical and non-technical colleagues.
+ MS in Statistics, Mathematics, Computer Science, Economics, Operations Research, or equivalent work experience is preferred.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Regional OmniChannel Sales Manager
Intuit job in San Diego, CA
We are seeking a dynamic and strategic **Regional Business Manager** to own and evolve the sales funnel optimization process across defined territories while paving the way for eventual business leadership. This newly created position is both tactical-focused on creating high-performing sales funnels-and strategic, with an emphasis on building the foundations for long-term regional growth and revenue accountability.
In this role, you will work closely with cross-functional teams to design scalable sales frameworks, optimize lead generation and conversion, and ultimately position yourself for leadership by influencing the architecture of long-term regional sales plans. Success in this role will require a deep understanding of sales funnel processes, the ability to lead regional sales initiatives, and an ambitious drive toward future leadership opportunity.
This role offers a unique opportunity for career growth, evolving into regional oversight of sales quotas and leadership responsibilities. You will be integral to a new, strategic function for the business and will have the opportunity to influence how the future of sales leadership evolves in your region.
If you are passionate about achieving results, building scalable processes, and taking on leadership responsibilities in a fast-paced environment, we invite you to apply and be part of an exciting journey!
**Responsibilities**
Regional Funnel Strategy Development & Execution
+ Design and implement tailored sales funnel strategies to fit the distinct needs of regional customer segments and target audiences.
+ Map customer journeys within your territory to identify opportunities for improving lead generation, nurturing, and conversion at each
+ Collaborate with national sales leadership to ensure that regional funnel
+ strategies align with the company's overall go-to-market, account-based, or product-led sales motion goals.
+ Adapt funnel-building insights from broader business initiatives to meet the scalability needs of regional territories.
Regional Funnel Implementation
+ Build and manage region-specific sales funnels, including opt-in pages, sales pages, checkout flows, regional webinars, and automated follow-ups that resonate with local audiences.
+ Work closely with product, marketing, and design teams to create high - impact sales content and assets that address the unique needs of your
+ Implement funnel tools designed to enable future sales activities by incorporating lead scoring and readiness indicators for an eventual transition to concierge teams.
+ Ensure regional funnels integrate with broader company systems for seamless lead handoff to future cross-functional or concierge resources.
Data-Driven Conversion Optimization
+ Monitor and analyze regional funnel performance metrics, including customer acquisition costs (CAC), revenue per lead, CTR, and lead conversion rates.
+ Lead A/B testing initiatives specific to regional campaigns, optimizing CTAs, page designs, and offer structures for the highest ROI.
+ Use data insights to adjust regional funnel strategies and continuously improve conversion rates, driving long-term revenue growth in your assigned territories.
Lead Prioritization and Nurturing
+ Serve as a key voice for regional lead management processes, defining qualification criteria that deliver high-quality prospects to sales teams.
+ Collaborate with concierges and business development teams to enhance data segmentation and prioritization, enabling precision forecasting and attribution for regional sales pipelines.
+ Build and execute lead nurturing flows tailored to regional preferences, ensuring smooth transitions from marketing funnels to sales activities.
+ Sales Leadership Path Development
+ Partner with leadership to assist in quota design, sales performance metrics, and overall compensation alignment for the regional sales
+ Gradually transition into a revenue-influencing or quota-carrying role as regional funnel performance matures and scales.
+ Play an integral role in shaping the future sales architecture for your region, influencing workflows, playbooks, and team enablement
Team Collaboration
+ Serve as the liaison between your regional sales function and other teams, including technology, product, design, and concierges, to deliver seamless and high-performing regional workflows.
**Qualifications**
+ Proven experience creating and optimizing sales funnels, preferably in a regional or territory-specific context.
+ Strong knowledge of the customer journey, lead generation processes, and conversion optimization.
+ Proficiency in funnel-building tools, marketing automation platforms, and CRM systems.
+ Demonstrated success in driving tangible results through sales enablement, CRO techniques, and data-driven decision-making.
+ Exceptional communication and collaboration skills with the ability to engage stakeholders across diverse functional areas.
Preferred
+ Background in sales operations, sales enablement, or regional sales/marketing hybrid roles.
+ Experience with quota-influencing or revenue-accountable activities in a regional setting.
+ Familiarity with hybrid GTM strategies (e.g., PLG, ABM, regional sales models, and inside sales frameworks).
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California: $ 105,500- 142,500
Southern California: $ 97,500- 132,000
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
EX - Product Design Internships (UX, Visual and Content Design) - Summer 2026
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Work matters. It's where we spend a third of our lives. And the workplace of the future is going to be a great place. We're dedicated to bringing that to life for people everywhere. That's why we put people at the heart of everything we do. Join our team and inspire digital transformations by creating new and compelling experiences for Global 500 companies - enabling people around the world to get more done, faster than ever before!
ServiceNow is a global company that builds global products. What makes us great is the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
Who YOUR TEAM is:
We're the Experience Organization!
We work on some of ServiceNow's highest visibility offerings including the Platform UI, Agent Workspace, Service Portal, and the mobile app that are driving innovation across the company.
Who You Are:
Learn from a team of experts in UX Design, Visual Design, Interaction Design, and Front-End Development.
Working closely with designers on ServiceNow's Design System and Platform design teams.
Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs.
Crafting visuals that help illustrate and help reinforce storytelling from end-to-end.
Experiencing first-hand the creative processes as they exist in an Enterprise software environment.
Developing your current skills even further and adding even more skills to your toolbox
Qualifications
Currently pursuing a Bachelors degree in Design related degrees
Graduating December 2026, or later
Able to work full time for 12-weeks during the summer
Portfolio of work is required at time of interview
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Proficient using Sketch, Photoshop, or other relevant design tools
Understands user interface design, heuristic methods, or other usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics
Knowledge of web and mobile technologies, including social networking and messaging information architecture and other productivity applications
Open to learn and actively seeking feedback and advice from peers
The ability to work independently and as part of a team, and bring a willingness to learn through design thinking and execution
Bonus points for having basic knowledge of front-end development technologies, such as HTML, CSS, and/or JavaScript
Excellent written and verbal English communication skills, including the ability to articulate and explain your design decisions
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
For positions in this location, we offer a base pay of $38.25 - $49.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Dir, Corporate Counsel
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We believe that diversity, inclusion, and belonging are essential to who we are, how we'll grow, and how we'll innovate. We remain hungry and humble. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers.
ServiceNow is seeking a talented, highly motivated, team player to serve as Director, Corporate Counsel, lead a two-person team and support the continued growth of ServiceNow globally. This is a great opportunity to work on corporate legal issues in an exciting, fast-paced environment. This is a full-time position, reporting into the VP of Corporate and M&A Legal.
Responsibilities
* Advise on public company and corporate securities law matters and related compliance, including SEC reporting, NYSE compliance and public disclosures
* Draft and review SEC filings, including 10-Ks, 10-Qs, proxy statements, 8-Ks and Section 16 reports to ensure compliance with applicable rules and regulations
* Coordinate review of earnings, press releases, presentations, scripts as well as internal and external communications
* Support public company compliance efforts, including the development and implementation of training initiatives
* Monitor and advise on potential impact of new and proposed securities laws and regulations, NYSE rule changes, proxy advisor guidance and developments and trends in corporate governance
* Assist with corporate governance matters, including board, committee and shareholder matters, and with maintenance of related policies and charters
* Assist on executive and director compensation matters, including providing advice and counsel on matters relating to plan documentation and related securities matters
* Support active shareholder engagement program
* Advise on disclosure and other issues related to corporate sustainability initiatives and programs
* Support corporate transactions, including securities offerings, financings, investments, acquisitions and divestitures and other strategic transactions
* Be a trusted and pragmatic business partner, responding in a timely and productive manner to requests from internal customers
Qualifications
* Law degree from U.S. accredited law school and active membership in at least one U.S. State bar
* 10+ years of relevant legal experience, with in-house experience preferred
* Proven management skills
* Broad experience in U.S. corporate and securities law matters, including SEC reporting, NYSE compliance and state law corporate matters
* Proficient drafting and legal technical skills, with an emphasis on precision and a keen attention to detail
* Exceptional critical thinker with strong business acumen and judgment; must be able to work independently, manage multiple priorities and pivot between responsibilities
* Excellent interpersonal skills with high initiative, flexibility, and ability to collaborate cross functionally
* Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing. Comfortable in business and technical discussions
* Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
For positions in this location, we offer a base pay of $194,300 - $340,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow Security Organization (SSO) - Associate Application Security Engineer Intern
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
What you get to do in this role:
As an engineer on the ServiceNow Application Security Team, you will be responsible in identifying security vulnerabilities within our platform.
In this role, you will interface with external researchers and customers that perform security assessments against ServiceNow.
You will have the opportunity to run dynamic security testing tools, plan projects, and be a security advocate.
A key part of this position is to effectively report issues to application owners, provide meaningful remediation recommendations, and validate that issues have been resolved.
Qualifications
To be successful in this role you have:
Current enrollment in a full-time Bachelor's program in Computer Science or a related discipline at an accredited university.
Graduating December 2026, or later
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Developer level proficiency in Java and Javascript.
Previously managed a bug bounty or responsible disclosure program.
Strong understanding of web and mobile application security assessment techniques.
Ability to articulate complex issues to executives and customers.
Experience working with the ServiceNow Platform a plus.
Security certifications a plus.
Will be working in a Federal environment requiring US Citizenship or US Permanent Resident with 3 years of residency. Must be eligible for a US security clearance.
For positions in this location, we offer a base pay of $49.66/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
ServiceNow Security Organization (SSO) - Business Continuity Analyst Intern
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
What you get to do in this role:
Support with conducting Business Impact Analysis (BIA)
Helping with BIA refresh report
Updating business continuity plans for business processes
Helping the team in facilitating business continuity and crisis management tabletop exercises
Supporting the team with cloud disaster recovery exercise and report
Support with reviewing site risk assessment process for ServiceNow's critical sites
Helping with the post exercise review
Support with coordinating with different resiliency teams (Disaster recovery, crisis management, cloud availability)
Support with building BCM program training materials
Understanding of ServiceNow's BCM application
Support with building BCM AI use cases
Qualifications
To be successful in this role you have:
Current enrollment in a full-time Master's program in Computer Science or a related discipline at an accredited university.
Graduating December 2026, or later
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
2+ years related experience or equivalent combination of education and experience
Automation knowledge (Python, bash scripting) and experience hardening Linux, Windows, or Mac systems
Background working with data logging applications (e.g. Splunk)
Knowledge of vulnerability scanning tools (Qualys, Nessus)
A defensive security mindset
Ability to explain complex issues to executives and customers
GSEC, GCIH, CEH, GCIA or CISSP certifications are a plus
For positions in this location, we offer a base pay of $43.04, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Manager 2, AI Science
Intuit job in San Diego, CA
Intuit is seeking a Manager 2, AI Science to join Intuit AI team. Come join our collaborative and creative group of AI scientists and machine learning engineers and build models that directly affect hundreds of thousands of our customers. In this role you will be building and deploying machine learning models using both analytical algorithms and deep learning approaches. We are waiting for you to join us and do the best work of your life.
Responsibilities
* Lead and create a team of AI scientists
* Mentor and hire the best AI scientists in the valley
* Apply artificial intelligence and machine learning techniques to solve complex questions or fuel new business opportunities
* Deliver breakthrough benefits to Intuit users/customers across small business & consumer products using individual, enriched, and aggregated data
* Provide leadership in advanced engineering, AI science and analytics in the development of current or future products or technologies
* Provide technical leadership across multiple teams, by understanding a key technology space deeply enough to help guide strategy
* Provide/inspire AI science innovations that fuel the growth of Intuit as a whole
* Understand and teach proven methods and hacking skills in working with divergent data types at scale, to explore and extrapolate data-driven insights using advanced, predictive statistical modeling and testing applied to data acquired and cleansed from a range of sources
* Provide to business stakeholders the entrepreneurial guidance essential for appropriately interpreting and building on findings, and fully exploiting the insights revealed through the research
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Qualifications
* BS, MS, or PhD in an appropriate technology field (Computer Science, Statistics, Applied Math, Econometrics, Operations Research, Physics, etc.)
* 2+ plus years experience as an established technical leader/Manager of AI science teams that have successfully delivered data-driven software products.
* Innovative and disruptive technology leader solving long term strategic outcomes
* Expert command of AI and machine learning, statistical modeling, state-of-the-art tools, and engineering best practices
* Experience in leading teams who have expertise in data mining algorithms and statistical modeling techniques such as clustering, classification, regression, decision trees, neural nets, support vector machines, genetic algorithms, anomaly detection, recommender systems, and natural language processing.
* Impeccable attention to detail and strong ability to convert complex data into insights and action plans
* Strategic thinker, flexible problem solver, great listener and team orientation
* Able to effectively communicate a vision and inspire others to innovate
* You thrive on ambiguity and enjoy the frequent pivoting that's part of the exploration. You are extremely passionate about applying practically Machine Learning to real customer problems, powering the next generation experiences for large scale applications.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California,CA: $205,000-$277,000
Auto-ApplyUTG - Software Engineer Internships - Summer 2026
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
If you want to make work, work better, we want you. To learn more, check out our Early Career Page!
Job Description
Role Overview
As a Software Engineering Intern, you'll work alongside experienced engineers on projects that directly impact our users and business. We are seeking highly motivated students with a background in full-stack, front-end, or back-end development to join our dynamic team of skilled software engineers. You'll gain invaluable hands-on experience and contribute to building scalable solutions to enhance the ServiceNow Platform. This role provides a foundation for career growth while contributing to meaningful projects.
The successful intern candidate will be amenable to working in an exciting, fast paced, dynamic, collaborative environment. Our software engineering interns could work within various teams within our platform and will be matched to appropriate projects based on skills assessed during the interview process.
Our development teams focus on creating intuitive and scalable solutions that allow businesses to customize their application functionalities. Join us to:
Implement cutting-edge design and coding practices in collaboration with a dedicated development team.
Build scalable Cloud Infrastructure and Automation platforms.
Develop interactive web UIs for complex application layers, prioritizing performance, reliability, and user experience for streamlined digital workflows and optimized client success.
Qualifications
Required Qualifications
Current enrollment in a full-time Bachelor's or Master's program in Computer Science or a related discipline at an accredited university.
Graduating December 2026, or later
Must be able to obtain and maintain authorization to work.
Commit to a 12-week internship in Summer 2026 (May-August, or, June-September)
Capable of operating on a hybrid schedule from one of our office locations.
Proficiency across multiple programming languages and disciplines: General purpose (Java, Python, C++, Kotlin), Web (JavaScript, HTML/CSS), Scripting (Python, Ruby, Bash), or Database (SQL).
Approach complex software challenges with critical thinking and innovative solutions.
Strong communication skills and experience working in diverse cross-functional teams.
Preferred Qualifications
Experience in evaluating or integrating AI into work processes, decision-making, or problem-solving through AI tools, automating workflows, analyzing AI-driven insights, or assessing AI's potential impact.
Understanding of foundational AI concepts including basic prompt engineering.
Full-stack development capabilities with software design principles and agile methodologies.
Demonstrated experience in constructing scalable, secure, and efficient software systems.
Proficiency in data structures and algorithms. Basic understanding of relational data modeling.
Previous software engineering experience gained from internships, academic or personal projects, coding competitions or relevant publications.
#interncoop
For positions in the Bay Area, we offer a base pay of $55.14 - $55.58/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
Sr. Outbound Product Manager Intern (MBA) - Summer 2026
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
*Location for internships will vary based off team growth strategies.*
Internship Program Overview
At ServiceNow, we're looking for students who want to learn, grow, and take a giant step early in their careers, all while making a giant impact. We offer 12-week summer internship opportunities across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team-building activities. Additionally, interns will have access to online learnings and a dedicated summer coach to further grow their careers with us.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. To learn more, check out our Early Career Page!
Product Team Overview
We are looking for full-time MBA students (3-6 years of experience) to join our Product Management team at ServiceNow. As a Product Manager, you will work on complex high-tech problems by undertaking research, designing, and executing analysis, and helping frame and structure complex problems. You will work closely with other team members and stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is an excellent opportunity if you are looking to get a taste of product management at a high-growth enterprise software company!
Product Management is a team sport at ServiceNow. We have a unique organization structure in which multiple Product Management roles work together to contribute to a product's success.
Outbound Product Managers enable Go-To-Market teams on product innovation and evangelize the product with customers and partners. Considered the product experts, they generally serve as the bridge between the inbound PM and the product marketing team to ensure the product gets to our customers.
A few key responsibilities of Outbound PMs include:
Enable our go to market partners
Define pricing & packaging (in collaboration with our pricing team)
Provide best practice content and guidance
Package and deliver in-depth competitive analysis for go to market partners
Drive customer usage and adoption programs
Occasionally provide onboarding and renewal help
Additional possible responsibilities include:
Support senior program managers and/or product managers across the entire project lifecycle to deliver critical programs for Service Now initiatives.
Work and collaborate directly with Product Managers, Product Design, & Development Teams to build new features and improve adoption on existing features.
Build familiarity with scrum process and willingness to contribute to team deliverables.
Understand product strategy that sets us up for success as we look to grow to $15B+ in revenue.
Research and collect product requirements from key buyer audiences and end-users to determine areas of opportunity for product enhancements.
Oversee the product or project timeline, deadlines, milestones as it is being built by development/engineering and communicate with stakeholders to keep them updated.
Contribute to the complete product lifecycle, from researching market needs and competition, analyzing customer data, writing product requirements, and delivering product features to market.
Understand the technical and business impacts of product decisions that inform tradeoff decisions to optimize against product delivery and customer value.
We're currently hiring for both Outbound and Inbound Product Manager Internship roles.
Please apply to the one that aligns most closely with your interests and strengths. If we see a strong fit for the other role during the process, we'll absolutely consider you for both opportunities.
To help your application stand out, we encourage you to use the
“Note to Hiring Manager”
section to briefly share why you're excited about either the Outbound or Inbound path - and what makes you a strong fit.
Qualifications
*Location for internships will vary based off team growth strategies.*
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Currently enrolled in an accredited university as a full-time student pursuing an MBA degree in Product Management, Engineering, Business Management, Analytics, Computer Science, Information Systems, Applied Sciences, or a related field.
3 - 6 years of related experience (not to exceed 6 years of experience)
Graduating Spring/Summer 2027 preferred
Experience defining and capturing product requirements and transforming them into a product roadmap
Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what's desirable, viable, and technically feasible.
Strong prioritization skills and the discipline to focus on high impact activities
Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions
Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.
Preferred: Experience or awareness with Agile and the Software Development Lifecycle
Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment
Preferred: Demonstrated project management experience from previous internship, or academic or personal projects
For positions in this location, we offer a base pay of $61.79/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Director - Strategic Sourcing Marketing and Corporate Services
Intuit job in San Diego, CA
The Director of Strategic Sourcing Marketing and Corporate Services leads a team at the forefront of a data-driven sourcing organization. This leader drives high-impact strategies across services, marketing, customer success, and the physical supply chain-delivering measurable enterprise value through commercial excellence, automation, and insight. Partnering across the 3rd party ecosystem, this role enables speed, innovation, and enterprise scale. Reporting to the Chief Procurement Officer, this leader partners across Intuit's 3rd party ecosystem to deliver enterprise value in a digitally advanced, data-driven environment. The category scope includes Media, Agency, Events, Content Production, Facilities, Professional Services, Contingent Labor and Benefits.
**Responsibilities**
**Key Responsibilities**
+ Own category strategy and execution for services, media & marketing, customer success operations, and physical supply chain to include Media, Agency, Events, Content Production, Facilities, Professional Services, Contingent Labor and Benefits..
+ Design data-driven sourcing strategies balancing cost, speed, quality, and innovation.
+ Negotiate complex, global agreements focused on total value, not just cost.
+ Use analytics and automation to enhance visibility and decision speed.
+ Serve as trusted commercial advisor to senior leaders across Marketing, Customer Success, Corporate services, and Finance.
+ Align sourcing strategies to enterprise goals for growth and margin.
+ Develop organizational and team member capabilities, particularly in category management and strategic sourcing processes.
+ Define and implement process improvements that increase employee experiences, reduce cycle time and deliver efficiency gains and outsized impact, while ensuring compliance with policies and mitigating supplier risk.
+ Manage and optimize strategic supplier relationships to drive innovation and accountability.
+ Lead a high-performing team recognized for innovation and commercial excellence.
**Qualifications**
**Qualifications**
+ 12+ years of progressive strategic sourcing or commercial leadership experience; 5+ in management.
+ Success in large-scale, enterprise initiatives across services, marketing, and customer success.
+ Demonstrated expertise in strategic sourcing for Marketing and Services categories at a global scale and within a fast paced, and dynamic organization is required
+ Outstanding ability to collaborate with business partners and teams in defining and implementing category strategies at scale.
+ Solid leadership skills and demonstrated ability to recruit, mentor, develop and retain outstanding strategic sourcing teams.
+ Strong financial acumen and complex negotiation experience.
+ Excellent executive communication and stakeholder influence.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Lead Internal Auditor
Intuit job in San Diego, CA
Come join Intuit's Internal Audit department as a Lead Internal Auditor on our Operational Audit team. This role will report to the Internal Audit Senior Manager and focus on operational audits of Intuit's products and corporate functions. Internal Audit is part of the broader Finance organization that is focused on accelerating growth and creating sustainable value across Intuit's evolving platform. Finance operates across boundaries with a platform mindset, partners deeply to drive results, and leads in shaping Intuit's aspirations, enabling operational excellence at scale.
Internal Audit supports the achievement of Intuit's goals through trusted partnerships, objective risk identification, and innovative audit services.
**Responsibilities**
+ Conduct integrated operational, financial, compliance and strategic audits with limited management oversight. No direct reports, but proactively influences, leads and coaches across the Internal Audit organization and third party vendor resources.
+ Identify scope to assess and evaluate risks within an end-to-end process to develop a risk-based audit scope and test plan
+ Manages and executes walkthroughs of key processes to identify risks and create process documentation
+ Design and execute test plans that address significant risks and ensure test conclusions are properly supported and documented
+ Document audit procedures that consistently meet Institute of Internal Audit (IIA) standards
+ Implement data analytics techniques where appropriate to test populations or alternative test strategies for complex, data driven processes
+ Act in an advisory and consulting role, including the monitoring of management's progress on remediation activities
+ Gain agreement with the business on the root cause of issues and appropriate corrective actions while maintaining positive relationships and independence
+ Draft impactful and persuasive written internal audit findings
+ Develop strong relationships with employees at all levels of the organization to influence and foster a risk and control mindset
+ Drive department-wide initiatives focused on improving internal processes/procedures and responding to new guidance
+ Build institutional knowledge of products, systems, and processes; and stay current industry trends and emerging risks
**Qualifications**
+ BA/BS degree in Business or Accounting, MS or MBA is a plus, or equivalent experience
+ 7+ years of relevant work experience in Big 4 Public Accounting, Internal Auditing, and/or in industry, including at least 1-2 years of supervisory responsibility
+ CPA, CIA, CAMS, or CISA certification preferred
+ Strong understanding of product and operationals related audits, ability to perform more complex data analytics, and good knowledge of general IT controls.
+ Experience in fintech and/or bank preferred, but not required
+ Collaborative, forward-thinking, and able to influence senior leaders while building trusted relationships.
+ Ability to work in a rapidly changing environment and adapt to change very quickly.
+ Experience managing audits within a complex operational and regulatory environment
+ Adept at assessing complex business processes and IT environments to identify potential financial, operational, IT and compliance risks
+ Must possess strong attention to detail, excellent organizational and multitasking skills
+ Ability to proactively look ahead, anticipate questions, independently assess risk, and think critically and creatively to achieve the best outcome
+ Demonstrate influencing skills including the ability to explain complex topics in simple terms
+ Possess confidence, good judgment, energy, and personality to work in a dynamic, multi-business unit environment across all levels of management and across business units and functions
+ Excellent written communication, oral communication, and interpersonal skills to engage, influence action, and drive change
+ Curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
+ Must be able to be hybrid out of either our San Diego or Mountain View office 3 times a week
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California: $ 147,500-199,500
Southern California: $ 133,500- 180,500
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Staff Customer Experience Professional
Intuit job in San Diego, CA
Intuit's Customer Success team, within the Consumer Group, is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-lead operations and a distributed professional workforce. The Customer Success team is executing on key company-wide initiatives to help deliver against our vision and strategy. Customer success is no longer downstream care operations but is a critical component of Intuit's growth through the delivery of services.
This role is focused on services as a product, connecting our customers with professionals in our mission of "Powering Prosperity Around the World". You will partner with other functions including Marketing, Customer Success, Expert Network Platform, Product Management, Product Development, Product Design and Data to ensure we deliver the best experience for our TurboTax customers, through deep customer insights and hypothesis-driven experimentation and innovation.
Responsibilities
* Champion a true curiosity for customer behavior by networking internally and externally to understand their needs from a broader perspective. Cascade a culture where advocacy for our products and services becomes something natural and part of their day to day with direct team members.
* Work closely with other craft areas and functions to obtain quantitative and qualitative data that will impact the use of our products and services from a cross-functional perspective. Lead and influence cross-functional teams to analyze data and provide innovative solutions in complex and difficult situations.
* Identify critical parts of a problem and work cross-functionally to deliver complex and effective solutions. Utilize diverse methodologies to solve difficult problems and leverage expertise and credibility to create alliances that will ease implementation of solutions.
* Apply market research and VoC insights to strategize and resolve barriers when defining target state customer experiences and defining requirements.
* Leverage internal networks to advocate and analyze the customer and expert experience from a cross-functional perspective and deliver solutions that will have a broad impact on customer retention.
* Lead and align cross-functional teams through change, actively identifying and resolving change barriers.
* Stay connected to best practices and conduct external benchmarking to have a broader understanding of the internal and external business. Use outside-in thinking to influence cross-functional teams across Intuit, including in difficult and complex situations.
* Influence cross-functional teams while exercising considerable latitude in driving impact, delivering on objectives, and approaching problems and tasks.
Qualifications
* Minimum of 5 years in Customer Experience, including leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/service experiences, and driving revenue and customer growth
* Organizationally savvy, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means. Exceptional ability to collaborate, influence, mobilize and energize key stakeholders and complex cross-functional teams to implement creative, innovative, best in class solutions.
* Must have a strong presence and be a compelling communicator across all levels of the organization to win hearts and minds. Good listener and problem solver; solutions oriented and great at simplifying complex topics. Knows when to dive deep, and when to stay at a higher level. Must have a very strong pulse on the metrics driving the business.
* Strong acumen in understanding customer behavior and using design thinking and scientific methodologies to inform decision making. Clearly exhibits a systems thinking mindset, and can apply the appropriate framework at the right time, or create a new one as needed.
* Customer champion with a design mindset and demonstrated strengths in product management or experience design. Have led the creation of service experiences (from concept through production)
* Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Southern California: 159,000 - 215,000
Auto-ApplyManager 3, Business Systems Analysis
Intuit job in San Diego, CA
Join Intuit's Customer Success organization as a BSA Group Manager within the highly talented Expert Network BSA team. This role offers end-to-end accountability for driving initiatives that build an AI-driven expert platform, ultimately helping customers solve their most significant financial challenges. You will be responsible for leading new innovations with a focus on high-quality execution.
As a "village leader," you will mobilize and rally teams across Customer Success and beyond to deliver new initiatives. Additionally, you will lead and develop a team of highly skilled Business Systems Analysts, fostering their growth and ensuring their collective impact. This includes overseeing the Business Process Reengineering (BPR) function within the team.
We are looking for leaders for whom operations is a towering strength, who have deep experience kicking off initiatives and landing them on the ground. You are an athlete who will wear many hats and work across teams to deliver tangible outcomes. You will engage senior leaders in highly matrixed organizations, consistently show a bias for action driving execution and above all, delivering delightful experiences to our experts, operators and customers. This role requires a tech-savvy professional with strong experience in AI and a track record of leveraging AI for improving efficiencies within BSA processes.
**Responsibilities**
+ Drive Operational and Services Scaling Rigor: Champion an operational excellence mindset, leading the delivery of capabilities to enable new live service offerings. Drive operational efficiencies through process automation, re-engineering, and strategic analysis of business processes
+ System Requirements & Solution Design: Identify and champion software system requirements, facilitate solution design, and develop/execute test plans to support product management.
+ Cross-Functional Innovation & Leadership: Drive cross-functional readiness for operational support of innovations, adopting a startup mindset to pivot and solve emerging issues. Inspire and align teams to execute complex innovation plans, translating strategy into prioritized initiatives. Provide steady leadership amidst uncertainty and aggressive deadlines.
+ Team Leadership & Development: Lead, mentor, and develop a team of Business Systems Analysts, fostering high performance and continuous learning.
+ Roadmap Synchronization & Vision: Drive synchronization of offering and process roadmaps across multiple years, supporting leadership and business process owners in building a shared vision and plan for enterprise-wide solutions. Synthesize and prioritize requirements, assessing impact across core business processes to develop validation and shared vision for roadmaps.
+ Customer-Centric System Solutions: Lead the development and execution of customer-centric system solutions, based on a deep understanding of customer behaviors, objectives, and trends. Drive the delivery of targeted, actionable experience recommendations that positively impact the business across the entire customer journey.
+ Business Process Reengineering (BPR) Leadership: Lead and guide the BPR function, overseeing initiatives from planning to post-implementation, ensuring effective stakeholder management, team coordination, and risk mitigation. Support BPR leaders in process analysis, KPI tracking, and partnering with development and product management teams to deliver impactful systems capabilities.
**Qualifications**
+ Strategic Systems Thinker: Facilitate the configuration and requirements of software application capabilities to achieve speed and scale. Possess a detailed understanding of system and process interconnections, including how people and platforms interact.
+ Operational Excellence Leader: Deliver services and operations efficiently at large scale with speed, certainty, and security, demonstrating an operational excellence mindset.
+ Experienced BSA Professional: Bring 5+ years of experience as a BSA leader in software development or operations within a technology-driven or rapidly evolving supply chain organization.
+ SDLC and Business Analysis Expert: Demonstrate strong experience across all phases of the Software Development Life Cycle (SDLC) processes, coupled with robust business analysis skills (planning, feasibility assessments, requirements development, testing, problem-solving).
+ Process Improvement Driver: Utilize advanced knowledge of business process redesign principles and techniques to drive process improvements and solutions across multiple enterprise areas.
+ Data-Driven Innovator: Employ strong analytical skills to synthesize complex business requirements into scalable solutions aligned with organizational strategy. Proficiently use analytics tools to identify patterns, translate data into actionable insights, and leverage data to explore innovation and influence stakeholders.
+ AI and GenAI Acumen: Possess experience with AI technologies for process improvement and efficiency gains in BSA processes. Possess advanced knowledge of GenAI technologies and their application to solve business problems, actively assessing technology and process trends for strategic alignment.
+ Collaborative Influencer: Thrive in a matrix environment, demonstrating the ability to influence and cultivate strong partnerships at all levels.
+ Essential Qualities: Exhibit maturity, high judgment, negotiation skills, analytical talent, and leadership.
+ Education: Hold an undergraduate degree in computer science, information systems, engineering, or a business discipline. An MBA or advanced degree is preferred.
+ Bonus Experience: Prior experience as a Business Process Reengineering Architect and/or Business Process Reengineering Program Manager is a plus.
+ Strategic Leadership & Planning:
+ Define the overall strategic vision for business systems and capabilities within Customer Success, ensuring alignment with Intuit's strategic goals.
+ Guide and empower a team of Principal BSAs and other BSAs in developing and executing long-term capability roadmaps.
+ Oversee the portfolio of business problems addressed by the team, ensuring solutions align with business priorities and strategic direction.
+ Project & Program Oversight:
+ Provide oversight and guidance for system-related projects, from initial problem analysis and business case development through to detailed requirements, solution design, and deployment.
+ Ensure the team effectively gathers end-user feedback and integrates it into solution design and development.
+ Facilitate efficient execution, remove roadblocks, and ensure projects are delivered with urgency, quality, and business impact.
+ Stakeholder Engagement & Communication:
+ Collaborate effectively with senior leadership, engineering, product management, design, analytics, and Customer Success business partners to align on strategies and gain buy-in for initiatives.
+ Ensure the team effectively translates complex technical concepts into clear business insights for various audiences.
+ Represent the team's work and progress in high-level discussions and presentations to senior leadership.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Staff Systems Engineer - Federal
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
This role will require 2-3 days in the office at our San Diego, CA OR Kirkland, WA Office Location.
What you get to do in this role:
Build software tools to automate deployment and testing of compute infrastructure
Scale critical services such to support customer growth
Apply test-driven development principles and help us move closer to our goal of continuous delivery
Research and implement new open-source and commercial tools, technologies and methodologies
Collaborate with peer teams who have built world class networking and orchestration solutions
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent work experience.
Familiarity with OpenStack
A strong background in programming with Python
A strong background in Linux systems architecture and engineering
Experience managing infrastructure as code with terraform
Experience with applying a configuration management platform such as Puppet at scale
Understanding of core concepts around Kubernetes and Docker
Prior experience in software development or release management is highly desirable
Familiarity with virtualization and cloud infrastructure technologies
GCS-23
For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
HR Shared Services SOX & Compliance Principal Business Analyst
Intuit job in San Diego, CA
HR Shared Services SOX & Compliance Principal Business Analyst, is responsible for managing, monitoring, and reporting on compliance efforts to achieve and maintain compliance with SOX regulations. In this role, the ideal candidate will work in collaboration with internal partners across HR Shared Services, including payroll, benefits, global mobility, HR data services, as well as partners across internal audit, finance, information technology, and other partners as needed to ensure end-to-end compliance and controls are in place, operating, and executed as expected.
This role will assist in the development of annual financial and third-party risk assessment processes while evaluating financial risks and controls. Prepares and implements a risk-based audit plan to assess, report on, and suggest ways to improve the HRSS internal controls, finance activities, and operations. In addition, this role will ensure data security controls are in place, including understanding systems access controls and policies while managing and maintaining associated access logs. They are also responsible for supporting and protecting company financial data and the reporting process.
Strong background with and working knowledge of end-to-end operations across the HR Shared Services organization, including the up and down stream impacts partner organizations. A focus on continuous process improvement, through SOPs, systems, integrations, etc. is key to ensuring our controls remain best-in-class. Must be able to work through ambiguity, be self-motivated with the ability to piece together facts and data necessary to identify compliance and control issues, propose solutions through necessary process and control changes, and collaborate with partners on solution implementation and resolution.
To be successful in this role, the candidate must be a subject matter expert on SOX controls, associated compliance requirements and regulations, with the ability to handle these responsibilities in a large, complex operation timely and accurately.
This individual must be an independent thinker with the ability to work with little day-to-day direction.In this role, this individual must be able to foster and drive collaboration, engagement, trust, transparency,and accountability across HR Shared Services. Must be able to move with agility and velocity, with anextreme focus on ownership and accountability leading to accurate financial and compliance outcomes.
Responsibilities
* Understand the SOX process flows, narratives, risk and control matrices of business processes, and information technology platforms relevant to financial reporting
* Conduct or participate in walkthroughs and other meetings with process and control owners to ensure SOX testing plans are properly created to address financial reporting risks
* Participate in the development of testing plans over key controls, reports, spreadsheets, and audits performed by partners supported by this role
* Coordinate with Finance/Accounting/Internal Audit team(s) to support development and execution of Internal Audit plans and programs, reviews, validations, and responsibilities
* Manage assigned and/or ad-hoc internal audit assignments as appropriate and necessary
* Evaluate the operational effectiveness of entity-level controls and business process key controls, while offering control changes that more closely align with partner needs, including IA and Finance/Accounting
* Verify and maintain compliance with applicable government regulations/requirements
* Review and audit current processes to ensure compliance, while recommending and implementing changes where needed
* Research, determine root cause, and resolve associated SOX and control issues that arise
* Participate in internal or external audits and review of records, worker's compensation, tax filings, SOX, and other related documentation
* Partner closely with various organizational partners to ensure accurate GL & tax reporting
* Lead work and provide direction for transitions in mergers, acquisitions, and divestitures, particularly as it relates to the review and understanding of controls and deliverables within the acquiring organization
* Communicate effectively with partners and various levels of management to ensure high level of support
Qualifications
* Bachelor's degree preferred
* Working knowledge of and experience with SOX and associated internal control framework
* Excellent communication skills including written, verbal, listening and presentation
* Excellent interpersonal skills including the ability to foster, develop, and maintain trusted and collaborative working relationships with partners across the organization
* Team player with a strong work ethic and ability to work autonomously
* High degree of professionalism with an extreme focus on attention to detail
* Multiple years working in large, complex organizations
* Apply documented rules, past practices, or instructions on an independent level
* Ability to work in a fast-paced, agile environment
* Ability to process and connect information in times of ambiguity
* Demonstrated ability to hold information confidential with excellent judgment
* Ability to manage time, prioritize deliverables, multi-task and work under pressure in a dynamic work environment
* Exceptional organizational, analytical, research and problem solving skills
* Intermediate to advanced analytical skillset, including the use of Excel, Alteryx and/or other tools
* Experience with Workday and ADP systems highly preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Auto-ApplyPrincipal Experience Strategist
San Diego, CA job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team & Role
We are seeking a Principal Experience Strategist to join our Digital Technology Experience Design (XD) team and help shape the future of AI and Experience Design at ServiceNow. This is a highly strategic, individual contributor role designed to amplify impact through insight, influence, and execution. You'll play a pivotal role in shaping how XD and DT operate in an AI-Native environment, developing strategy, enabling clarity and alignment, communicating vision, and driving forward the most important work across the organization.
As a Principal Experience Strategist, you'll operate as a trusted partner to senior leaders, helping define AI experience strategy, drive key experience priorities, and bring vision to life through compelling storytelling and structured execution. Your work will span high-stakes initiatives, strategic roadmaps, organizational communications, and decision-making materials. This role requires a balance of strategic foresight and hands-on execution in fast-moving and often ambiguous environments.
What you get to do in this role:
* Drive AI Experience Innovation: Serve as a catalyst for AI experience strategy, helping position ServiceNow as an AI-first organization. Identify forward-looking opportunities that solve real problems for employees, partners, and customers.
* Strategic Thought Partnership: Act as a trusted advisor to XD and DT leadership, helping shape priorities, define direction, and guide key initiatives.
* Lead Cross-Functional Initiatives: Take ownership of high-impact experience efforts, moving ideas from early concept to execution readiness with structure, clarity, and urgency.
* Facilitate Strategic Planning: Operate as the connective tissue across functions, enabling alignment and momentum through structured planning and facilitation.
* Drive Organizational Clarity: Lead communication efforts across XD to ensure consistent messaging, day-to-day alignment, and proactive coordination.
* Navigate Ambiguity with Confidence: Bring structure and action to early-stage, complex, or undefined challenges with a solutions-first mindset.
* Own Rhythm of Execution: Track progress, manage reporting, and keep stakeholders focused and informed.
* Deliver Executive Communications: Create compelling executive-level presentations and storytelling artifacts to align teams and enable strategic decisions.
* Operate with Speed and Depth: Produce high-quality, executive-ready outputs under tight timelines-without sacrificing clarity or intent.
Qualifications
Preferred Qualifications:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 15+ years of relevant design experience.
* User-Centered Mindset: Deep experience in Experience Design disciplines such as UX Strategy, Research, or Design.
* Strategic and Operational Acumen: Proven background in strategy, operations, consulting, or a similarly complex, high-impact environment.
* Strong Ownership and Initiative: Able to thrive under pressure and lead through ambiguity with confidence.
* Exceptional Storytelling: Communicates clearly and persuasively across formats-written, visual, and verbal.
* Fast, Focused Execution: Capable of quickly translating abstract or complex topics into actionable insights and plans.
* Stakeholder Management: Builds and maintains trusted relationships with senior leaders, driving alignment through influence and partnership.
* Change Leadership: Flexible and resilient in evolving environments, demonstrating calm, clarity, and direction during change.
Basic Qualifications:
* Experience participating in the complete product development lifecycle of web and/or software applications.
* Experience in user experience design or industry experience (corporate, software, web or agency)
For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.