Intuit jobs in Tucson, AZ

Join the Intuit Customer Success team as a Principle Service Delivery Manager in our Expert Network, shaping best in class product support experiences for our high-value customers. Be at the center of growth in our Expert Network, where we're looking for talented individuals to help optimize our greatest resource: our people and processes. You'll be pivotal in delivering an awesome service experience for Quickbooks customers. Support experiences are at the heart of how we win and deliver differentiation in the market. Our approach to customer success is ever-evolving and always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increase revenue. We are deeply customer obsessed and solve for customer pain through data-driven insights and an innovative mindset. The Expert Network teams are at the core of this as we innovate, experiment, learn, pivot, and scale In this role, you will be a critical contributor within a team that is at the center of creating and delivering world-class customer experiences and an environment that facilitates our experts in doing the best work of their lives. You will be responsible for driving strategic initiatives and operational improvements to deliver world-class customer experiences through our partner network. As a key advocate and voice for customer and expert needs, you will play a crucial role in scaling support to achieve product support and growth targets. You will be accountable for identifying opportunities, driving performance enhancements across multiple partner expert teams with efficiency and rigor, leading change, and advocating for platform improvements. **Responsibilities** + Champion Customer and Expert Experience: Drive initiatives and collaborate with internal and external partners to deliver experiences that resolve customer issues, drive loyalty, and enable revenue growth within the Expert Network. + Optimize Operational Performance: Analyze and improve the operational performance of our Expert Network, contributing to the achievement of experience, financial, and performance targets. + Strategic Thought Partner: Serve as a critical strategic thought partner in improving the product support experience and evolving the role of our product support experts who support our mid-market and accountant customers. + Design Scalable Solutions: Design and implement solutions that drive customer growth and scale across our service offerings. + Foster Innovation: Champion a culture of innovation through experimentation and partner with our continuous improvement and technology teams to remove friction and position our experts to deliver exceptional experiences. + Drive End-to-End Thinking: Collaborate cross-functionally with sales, product, and Customer Success teams, advocating for our customers and experts, and helping to deliver product and services experiences that exceed customer expectations. + Data-Driven Insights: Partner with forecast, demand, and experience teams to analyze data and improve accuracy and precision in our forecast and operational performance. + Financial Acumen: Work with Ops Strategy & Finance Partners to align on operational and financial plans and contribute to delivering to target. + Strategic Direction: Provide thought leadership on the strategic direction and priorities of our GBSG Expert Services organization and contribute to compelling expert talent strategies to exceed our Mid-Market and Accountant expectations. + Process Excellence: Establish and refine robust processes to ensure high-caliber service delivery and performance. + Adapt to Dynamic Growth: Excel in a dynamic growth environment where high-velocity change is seen as an opportunity to grow and innovate. + Leverage Technology: Partner with technology teams to bring the power of the platform to our expert teams, harnessing Intuit Assist, RPA, and the Intuit Expert Platform. + Cultivate Advocacy: Create and promote an "advocacy" culture and mindset across the organization, which places emphasis on delighting customers in everything that we do. **Qualifications** Experience: 8+ years of proven success and significant experience in a fast-paced organization, driving customer-centric operations and initiatives. The ideal candidate is a: + Customer Experience Advocate: Demonstrated ability to remove friction and deliver stellar customer experiences. + Premium Experience Delivery: Experienced in driving delivery for high-value, complex customer groups. + Influence & Collaboration: Proven track record of influencing cross-functional teams and stakeholders without direct authority, fostering strong partnerships, and guiding others. + Boundaryless Leader: Demonstrated cross-functional collaboration experience, partnering to influence different functions at all levels. + Product & Business Acumen: Customer champion with a design mindset and demonstrated strengths in improving or designing new customer and expert experiences. Has developed clear and compelling business cases that support prioritization of work and investments. + Customer Success & Support Expert: Proven ability to contribute to and enhance large-scale customer success teams and foster a high-performance culture in a virtual environment through internal and partner workforce. Experience delivering customer experiences for accountant and mid-market customers a plus. + Change Leader: Experience in a dynamic work environment, managing and executing complex systems and organizational change initiatives. + Communicator: You will be fluent in English and have excellent written and verbal communication skills, including an ability to communicate complex issues simply. Proficient in MS Word, Excel, and PowerPoint. + Education: Bachelor's degree or equivalent practical experience. MBA or focus in Business or Operations Management a plus. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Southern California: 185,000.00 - 250,000.00 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

The ATLAS Expert Desk Supervisor's role is to oversee the Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The Expert Desk Supervisor will also contribute to problem resolution by providing the leadership team with trends to escalate to partner teams. Closing Shift Needed. Experted to be in office 3 days a week. Responsibilities Strategy & Planning * Establish and enforce Help Desk service level agreements in consultation with end users to establish problem resolution expectations and timeframes. * Analyze performance of Help Desk activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance the quality of service and prevent future problems. * Assist in hiring, training, and preparing Help Desk technicians to respond to customer questions and complaints and troubleshoot problems with services or products. Operational Management * Manage the processing of incoming contacts to the Help Desk to ensure courteous, timely, and effective resolution of end user issues. * Enforce request handling and escalation policies and procedures. * Monitor and test fixes to ensure problems have been adequately resolved. * Prepare reports and analyze data to assist management as they determine goals. * Assess the need for any system reconfigurations (minor or significant) based on request trends and make recommendations. * Oversee the development, implementation, and administration of Help Desk staff training procedures and policies. * Perform quality analysis of technician's contacts and ticket documentation weekly to ensure compliance and provide feedback to technicians as needed. Qualifications Knowledge & Experience * Able to close November - December 9am PST - 6pm PST and January- April 1:00pm PST- 9:00pm PST * Weekends needed- December- April will work Sunday- Thursday. Off Fridays and Saturdays * Expected to be in office 3 full days November - December. * Expected to be in office 3 half days (4 hours minimal) January-April. * Has demonstrated progressive experience in the supervision of a technical support team. * Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. * Solid relationship management and performance management skills. * Ability to motivate and direct staff members and subordinates. * Strong understanding of the organization's goals and objectives. * Exceptional written and oral communication skills. * Exceptional interpersonal skills, with a focus on listening and questioning skills. * Strong documentation skills. * Ability to conduct research into a wide range of computing issues as required. * Ability to absorb and retain information quickly. * Ability to present ideas in user-friendly language to non-technical staff and end users. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Exceptional customer service orientation. * Experience working in a team-oriented, collaborative environment. Formal Education * 3 years of experience in related field Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Intuit is on a mission to power prosperity globally through innovative fi nancial platform solutions like TurboTax, QuickBooks, and Mint, empowering millions to achieve their fi nancial goals. Join the dynamic Intuit Academy team and become a key driver in shaping the future of our expert network! As a Program Manager for Learning Experiences, you will spearhead the development and delivery of impactful learning journeys. Your work will empower our existing Intuit Experts to deepen their tax and bookkeeping mastery and cultivate a robust pipeline of new talent for entry-level roles within TurboTax and QuickBooks Live by equipping external audiences with essential foundational knowledge. **Responsibilities** Learning Champion: + Cultivate a thriving continuous learning culture by championing a growth mindset aligned with Intuit's core values. + Embrace change and drive innovation through proactive collaboration and a willingness to experiment with new learning approaches. + Empower learners to achieve their full potential by facilitating the development of new and expanded skills, recognizing and celebrating their learning achievements. + Deeply understand and address diverse learner preferences and motivations to maximize the effectiveness and impact of all learning offerings. Influential Business Partner: + Forge strong, trust-based partnerships across the organization, fostering inclusive environments that value and leverage diverse perspectives. + Strategically align learning offerings with Intuit's overarching business strategy to directly contribute to the acceleration of key initiatives and Big Bets. + Communicate persuasively and infl uence stakeholders across diverse teams to champion critical learning and upskilling initiatives. + Apply deep empathy and customer obsession to proactively understand and address stakeholder needs through the design and delivery of impactful learning solutions. Learning Experience Innovator: + Apply advanced instructional design methodologies, including rigorous needs analysis, to defi ne clear, measurable performance-based learning outcomes that directly impact job success. + Leverage design thinking principles and rapid prototyping techniques to develop cutting-edge solutions that address critical customer and learner challenges, resulting in highly effective learning experiences. + Architect engaging and accessible learning content and experiences that cater to diverse learning styles and accessibility needs, strategically incorporating relevant practice and application exercises to maximize knowledge transfer and skill development. + Establish and optimize effi cient, sustainable processes for content management and curation, ensuring scalability and maintainability of learning resources. + Partner actively with the broader Intuit learning community to strategically leverage existing and explore innovative new learning technologies and capabilities. Data and Technology Strategist: + Analyze learning data to generate actionable insights that inform strategic decisions and drive measurable improvements in learning effectiveness and business outcomes. + Extract key trends and insights from learning data to continuously refi ne and optimize every stage of the learner journey, maximizing engagement and knowledge retention. + Communicate complex data insights effectively through compelling narratives and impactful visualizations tailored to diverse audiences. + Maintain a strong awareness of Intuit's L&D technology stack (e.g., Degreed, Docebo, Credly) and proactively identify opportunities to leverage these tools to enhance learner experiences and program effi ciency. + Possess a solid understanding of the SaaS industry and learning platform landscape, coupled with a strong curiosity for emerging technologies and trends (e.g., AI, VR, Metaverse, adaptive practice) and their potential application in learning. Program Execution & Coordination: + Drive the successful launch and delivery of new learning initiatives, certifi cations, and comprehensive course offerings, ensuring alignment with strategic objectives. + Meticulously manage project timelines, utilize task tracking systems, and implement operational checklists to guarantee fl awless execution of learning programs. + Partner effectively with curriculum developers, product marketers, and learning experience designers to ensure cohesive and impactful learning solutions. Systems & Tools: + Expertly administer Learning Management Systems (LMS) and other learning platforms (e.g., Docebo, Thinkifi c, Moodle, Intellum, or custom systems) to ensure optimal functionality and user experience. + Maintain the accuracy and integrity of learner records, course assets, and comprehensive program documentation within relevant systems. + Generate insightful reports and meticulously track key performance indicators (KPIs) related to learner engagement, program completion rates, and learning effectiveness. Stakeholder Communication: + Serve as a critical point of contact and trusted advisor between internal teams, including product, marketing, and customer success, fostering strong working relationships. + Clearly and proactively communicate program updates, potential challenges, and key milestones to all relevant stakeholders. + Efficiently address day-to-day operational issues and effectively escalate complex matters to ensure timely resolution. + Respond promptly and thoughtfully to learner inquiries, providing excellent support and escalating issues appropriately. Continuous Improvement: + Proactively identify operational bottlenecks and propose innovative, scalable solutions to enhance effi ciency and effectiveness. + Contribute to the development and maintenance of clear and concise Standard Operating Procedures (SOPs) and promote the adoption of best practices within the team. + Actively solicit, monitor, and analyze learner feedback to drive continuous enhancements to the learning delivery experience and content. **Qualifications** + Substantial experience managing complex, cross-functional programs within a matrixed organizational structure. + Demonstrated ability to operate autonomously and engage effectively with senior leadership to provide strategic insights and guidance. + Proven track record of making impactful, data-driven decisions in a dynamic and fast-paced environment. + Deep understanding of adult learning theories, principles of effective knowledge retention, andragogy, and current learning trends. + Significant experience in designing, developing, and delivering learning program experiences that have achieved quantifi able and positive business outcomes. + Exceptional ability to engage and collaborate effectively with geographically dispersed, virtual teams, diverse stakeholders, and a remote workforce. + Proven experience working within Agile Scrum development methodologies and managing projects using structured planning and execution processes. + Outstanding interpersonal, written, and verbal communication, and impactful presentation skills. + Experience in the design and delivery of learning and development programs for customer support functions is highly desired. + Prior experience or strong familiarity with Tax Preparation, Accounting, and/or the broader fi nancial services industry is highly desired. + Bachelor's degree is required; Master's degree in a relevant fi eld (e.g., Instructional Design, Education, Business) is preferred or equivalent experience. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Southern California: 142,000-192,000 Bay Area: 157,000-212,000 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

**Introduction** Key Responsibilities - Identify, develop, and close new business opportunities within target markets - Advise clients on cloud strategy, migration and modernization, cloud native / serverless and adoption of Agentic AI solutions - Collaborate with technical and delivery teams to architect tailored, client-centric solutions - Lead the full sales cycle, managing pipeline, proposals, forecasting, and signings through to delivery - Drive signings and revenue growth by positioning and promoting our Cloud Migration and Modernization Services - Participate in billable client engagements when not involved in bid/proposal or business development work **Your role and responsibilities** Associate Partner - GTM, Cloud Migration and Modernization ServicesWe are seeking a highly motivated, results-driven Associate Partner to lead go-to-market (GTM) efforts in Cloud Migration and Modernization Services. In this strategic role, you will advise clients on strategy, innovation, and implementation of complex, cloud-based transformational solutions to drive greater efficiency and unlocking new business value. You will play a key role identifying new business opportunities, accelerating sales growth, and building strong client relationships to drive cloud migration, modernization, and cloud-native development with a cloud-agnostic approach and accelerated by Agentic AI and Automation. **Required technical and professional expertise** Technical and Professional Expertise - Expertise in developing and closing deals for Cloud Migration and Modernization Services - Deep understanding of Agentic AI architectures, solutions, and their impact on modern enterprise workflows - Cloud-agnostic viewpoint with expertise in at least one leading hyperscalers (AWS, Azure, GCP, etc.) - Proven ability to design and deliver client centric, scalable transformation and modernization programs - Drive and provide solution based on "Asset led Accelerated Delivery (Including Agentic AI and Gen AI Assistants)" model - Ability to build a comprehensive cloud material and present to clients, based on IBM methods, assets, and accelerators - Define compelling value propositions, differentiators, and solution messaging for Business and IT stakeholders - Track record in building executive relationships and driving C-level conversations - Strong negotiation, communication, and networking abilities - Ability to maintain accurate sales forecasts and meet/exceed revenue targets **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Come join the Virtual Expert Platform organization as a Staff Business Systems Analyst. At the center of every great company are great systems and processes. This business systems analyst will partner with our CRM Platforms Product Management team to design, develop and/or champion innovation with our Customer Relationship Management Platforms to provide new ways to delight our customers and deliver revenue for Intuit. In this role you will personalize our agent's tool experiences through rapid prototyping, agile development and coordinated releases. We are looking for someone with a proven track record of delivering new technology and experiences at scale in a platform and services-oriented architecture. In addition, this person must have a demonstrated ability to collaborate effectively with internal and external partners, including technologists, product managers, engineers, and senior leadership. If you are passionate about the customer, where people/process/technology can fuel growth and innovation then you are the right candidate for this job! **Responsibilities** + Facilitate joint design sessions to refine defined experience requirements. + Develop functional and/or non-functional prototypes to gain alignment/acceptance. + Develop and deliver new solutions at scale to support or personalize expert experiences. + Ensure developed solutions meet enterprise development standards. + Write user stories as part of an Agile project framework which include clear acceptance criteria and take into account dependencies on other stories and/or initiatives. **Qualifications** + **Solid knowledge and hands on configuration and/or development experience with Salesforce platform.** + **Salesforce Admin certification required.** + **Salesforce Sales Cloud certification HIGHLY preferred** + **Salesforce Service Cloud certification HIGHLY preferred** + A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication. + Experience with Agile development and methodologies. + Proven expertise leading cross-functional teams that together launch on time. + A strong sense of urgency to help customers and the ability to identify insights and deliver a quality, innovative experiences quickly. + **BS or BA Degree preferred or equivalent work experience.** Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your role and responsibilities As a Developer at IBM, you'll get to work on the systems that are driving the quantum revolution and the AI era. Join our team of creators - the people who help move IBM forward by using their imagination to envision solutions, their curiosity to experiment with new ideas, and their ever-growing skills into action for customers to make better decisions with greater speed on the most trusted platforms in today's market. IBM has openings for Hardware Development Engineers to develop, test and provide customer support for hardware, firmware and semiconductors that make up our industry- leading IBM products. We are an elite team of engineering professionals that pioneer innovations for the cutting-edge microprocessors and hardware used in IBM infrastructure including IBM zSystems, IBM Power Systems, IBM Storage, and IBM Quantum Systems. Development engineers participate in various aspects of the development, test, and support process, such as: * Logic (RTL) design and verification, physical design, and analog/IO design * Electronic design automation * Signal integrity, power integrity, and analysis * Microelectronics packaging * Materials analysis and characterization * Mechanical design, modeling and technology integration * Circuit design / electrical design * Printed circuit board physical design and layout * Thermal design and testing * Voltage regulation and power delivery * Performance modeling * Processor and system test and validation * Processor, component, and system characterization * Customer and field engineering support * Firmware architecture, development, and test failure analysis * Product quality, assurance, specification and analytics * Candidates with at least three months of computer or electrical engineering experience of designing or manufacturing hardware products are preferred. Basic knowledge of computer hardware and architecture (FPGAs, RISC-V, ARM, MIPS), programming languages (C/C++/C#, Python, or Java), hardware description languages (VHDL/Verilog), and circuit simulation tools (SPICE) is preferred. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise * Pursuing a Bachelor's or Master's Degree in: Electrical Engineering, Computer Engineering, Computer Science, Mechanical Engineering, Materials Science, Chemical Engineering, Physics, Optics Engineering, Biomedical Engineering or related majors. * Prior (project or internship) experience in computer hardware or testing. * Strong verbal and written communication skills. * Passion for technology and engineering. * Growth minded, trusted, team focused, courageous, resourceful, and outcome focused. Preferred technical and professional experience Proficiency in one or more of the following technology areas: * Microprocessor/ASIC Design Skills: VHDL, Verilog, RTL, SPICE, TCL, UVM, verification, and testing * Computer Architecture coursework: VLSI Design, Microprocessors, Computer Architecture and Organization, Signal Integrity (Electromagnetics, RF, etc) * Programming Skills: C/C++ or another object-oriented language, Git, Linux, GDB or another debugger, Agile practices * Scripting Skills: Python, APDL, TCL, Bash, Perl, or Java * Proficiency in CAD tools and 3D modeling * Familiarity with various hardware architectures: VLSI, FPGA, MIPS, RISC-V, Arm, x86, Arduino, Quantum systems ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction As you have witnessed during your IBM experience, at IBM we have an amazing opportunity to transform the world with technology. By using the vast amounts of information available today to identify new patterns and make new discoveries. Join the forward-thinking teams at IBM solving some of the world's most complex problems - there is no better place to grow your career! Your role and responsibilities This position is for intern to full time conversions for starts in January 2026 and later. By applying to this position, you are applying to the same role for which you were a co-op or intern at IBM in 2025. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Successful completion of a 2025 IBM Co-op or Internship ABOUT BUSINESS UNIT IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction Joining the IBM Technology Expert Labs teams means you'll have a career delivering worldclass services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us Your role and responsibilities As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous,pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. Help clients Install and configure latest zHW, Create/update IODF and work with HCD . Perform z/OS Software installations, Use z/OSMF and Implement best practices Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise Overall knowledge and understanding of IBM Z processor design, available I/O adapters, and IBM Z physical planning aspects * z/OS: - System Programmer set of skills (ISPF/SDSF, RACF, JES parameters, SYS1.PARMLIB, SYS1.PROCLIB members.) * - Skills in z/OS * Operations set of skills (HMC, Commands) * - Experience with implementation and usage of z/OS Management Facility (z/OSMF) * z Hardware: * - Experience with HCD and IODF requirements * - Experience with Installing z HW * - Knowledgeable on current z Hardware Preferred technical and professional experience * Analytical/critical/outside-the-box thinking in problem solving * Ability to work well in team environment as well as independently without direction * Mainframe systems software programming experience * Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF * Proficent with z HW * Good problem-solving, analytical, and critical thinking skills * Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your role and responsibilities Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. The Electronic Design Automation (EDA) organization within IBM develops software tools used in the logic design and functional verification of enterprise class microprocessors. EDA engineer's responsibilities include research, design, architect, develop and deploy solutions that are driven by technology, manufacturing or customer requirements that automate the implementation of advanced processor chips are responsible for improvements to the design automation process. They also implement solutions for the chip design process that respond to timing and manufacturing specifications due to advancement in technology. To be successful in this role, the candidate should be able to work well in a team, have an interest in learning, be able to work/investigate on their own and be aware of testing best practices. EDA develops tools in the support of hardware and semiconductors development that make up our industry leading IBM products. We are an elite team of Software Engineering professionals that pioneer innovations for the cutting-edge design of microprocessors and hardware used in IBM infrastructure including IBM zSystems, IBM Power Systems, IBM Storage, and IBM Quantum Systems. Development engineers on our team will participate in various aspects of the development, test, and support process such as Electronic Design Automation Software. We are looking for strong algorithmic programmers who want a challenge and enjoy working with teams to solve engineering problems with software Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * BS/MS majoring in Computer Science, Computer Engineering or Electrical Engineering * Experience with an object-oriented programming language such as C/C++/Java/Rust * Experience with a scripting language such as Python * Knowledge of Digital Circuit/Logic design/Algorithms/Data Structures * AI/ML skills * Excellent verbal, written and interpersonal communication skills. * Collaborative skills and ability to work in fast-paced agile environments. * Quick learner with business acumen. Preferred technical and professional experience * Knowledge of computer architecture and micro-architecture * Programming projects with complex requirements * Understanding of Digital/VLSI Circuits * Linux experience ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction This team does network operating system install, customize and maintain support of network hardware, software and operational procedures. . Also, we do plan for hardware and software system upgrades, changes in configuration, Running installation jobs and scripts. In addition, the team performs installation-specific customization tasks. Install and maintain network security products. Any basic knowledge of networking and familiar with Juniper hardware is a plus. In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for the wider business, our external clients, & their customers. Your role and responsibilities The IBM Infrastructure Network operations team is looking for a Network support personal, to provide, configure and maintain Network environments for internal IBM development and test teams. The goal of the Network Operations support services team is to provide the framework that allows our global community of developers, testers, and partners to accomplish their objectives through the use of a secure and dynamic network environment. Required education High School Diploma/GED Preferred education High School Diploma/GED Required technical and professional expertise Strong understanding of IP (internet protocol) and other network administration protocols. Proven analytical and problem-solving abilities. Juniper network General education Juniper SRX firewall General education Python and Ansible languages Network Automation Preferred technical and professional experience IT Network education Juniper vendor certifications. An understanding of contemporary and legacy security Network technologies. Proven analytic skills and the ability to isolate and resolve complex issues. Project Management experience Experience working across diverse teams to facilitate solutions ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Join our Customer Success organization as a Customer Experience professional, leading a portfolio of external partners responsible for delivering world-class support experiences for our SMB customers. You'll play a pivotal role in crafting our partner strategy, setting a high bar for performance, and driving innovation in service to operational excellence. This is a critical role at the center of our service transformation, focused on optimizing how we deliver expert-driven customer experiences across multiple channels and geographies. As we transform our approach to Customer Success, this role will help shape how our experts foster customer loyalty, retention, and power revenue growth. You will be part of a team responsible for driving performance across multiple strategic partners, with accountability for experience quality, efficiency, and alignment to our business goals. As a senior leader, you will contribute to the strategic vision for partner operations, develop strong cross-functional relationships, and implement programs that position customer success as a strategic differentiator for our Small Business customers. **Responsibilities** + **Elevate the Customer and Expert Experience** - champion customer and expert experience excellence, driving partner teams to deliver high-quality outcomes that resolve customer issues, drive satisfaction, and deliver meaningful improvements to our expert environment. + **Drive Rigor in Execution** - lead the operational performance of vendor-delivered support services, ensuring delivery on experience metrics, operational efficiency, and budget targets. + **Innovate and Scale Solutions** - Act as a strategic partner in evolving our service model and support footprint, influencing the next evolution of our partner delivery. Design and implement scalable solutions that align partner capabilities with evolving customer expectations and product needs. + **Foster a Culture of Continuous Improvement** - working with our internal Thrive and partner teams to identify and remove friction, experiment with new approaches, and enhance frontline capabilities. + **Drive end-to-end strategic alignment** - across product, sales, and customer success to support integrated customer and expert journeys. + **Partner with forecasting, demand, and analytics** teams to enhance accuracy in planning and drive accountability to performance targets. + **Provide thought leadership** on the strategic direction of the vendor partner ecosystem, shaping service delivery approaches and partner sourcing strategy. + **Establish and lead partner performance** - calibration and governance processes, ensuring consistency in quality, experience, and accountability across all vendors. + **Thrive in a high-change environment,** leading with agility and embracing continuous evolution. + **Foster AI and technology progress** - work closely with technology, automation, and enablement teams to bring platform-powered tools and AI to vendor operations, enhancing efficiency and support quality. + **Champion a culture of customer and expert advocacy** , driving a mindset of excellence and ownership across the vendor partner ecosystem. + **Inspire, coach, and lead** internal partner management teams, fostering a culture of transparency, empowerment, and high performance.Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. **Qualifications** + 7+ years of experience leading customer success delivery and vendor/BPO partnerships, with proven success in managing multi-site or global teams + Track record of leading complex partner ecosystems, including performance management, escalation handling, and strategic relationship building + Proven ability to operate cross-functionally, partnering with CS segment partners, Product, Finance, Ops, and Tech teams to improve customer and expert experiences. + Expertise in developing and implementing customer journey improvements, operational playbooks, and scalable support solutions + Strong analytical and business acumen, with the ability to build compelling business cases, forecast impact, and manage budgets + Demonstrated ability to navigate ambiguity, drive change, and lead complex initiatives with urgency and clarity + Excellent communication skills-verbal and written-with the ability to represent the team and strategy to senior leadership + Bachelor's degree required; MBA or relevant graduate degree preferred. Equivalent work experience will be considered. + Experience with contact center platforms and CX technology (e.g., AI, RPA, knowledge tools) is a strong plus + This role will require collaboration across multiple teams, it will require up to 25% travel. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California,CA: $164,500.00 - 222,500.00 Southern California,CA: $ 159,000.00 - 215,000.00 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

**About the Role** We're looking for a **highly technical, customer-obsessed Senior Manager** to lead a team at the forefront of our **Intuit Enterprise Suite** operations. This role is pivotal in **elevating our supportability strategy** , **enhancing the end-to-end customer experience** , and **enabling operational excellence** across a distributed ecosystem. The ideal candidate brings a rare blend of **technical acumen, hands-on leadership, customer-facing experience** , and **cross-functional collaboration skills** . You'll thrive on solving complex problems, driving data-driven decisions, managing high-impact escalations, and mentoring a team of talented specialists, all while being deeply connected to the voice of the customer. **Responsibilities** **Key Responsibilities** **Leadership & People Management** + Lead, inspire, and develop a geographically distributed U.S. based team of Tier 2 technical specialists across multiple product domains. + Foster a high-performance culture focused on accountability, continuous learning, and measurable outcomes. + Provide strategic and tactical direction, ensuring alignment with mid-market objectives and customer impact metrics. + Champion career development, mentoring, performance management, and team enablement. **Technical & Operational Execution** + Serve as a technical authority and escalation point for complex customer and support issues. + Work hands-on with product, customer success, and data teams to root-cause systemic issues and deploy durable solutions. + Partner closely with mid-market stakeholders to improve supportability across assisted experiences. + Drive initiatives that enhance customer resolution rates and reduce friction in the support journey. **Customer-Facing Strategy** + Engage directly with customers, support teams, and partners to gather feedback, understand pain points, and translate insights into action. + Act as a customer advocate to ensure voice-of-customer is integrated into product and operational roadmaps. **Cross-Functional Communication & Influence** + Build strong relationships across product, customer success, and cross-functional business partners. + Navigate competing priorities and drive alignment on escalations, tooling improvements, and proactive support strategies. + Create and deliver executive-level reporting and presentations on team performance, customer impact, and operational metrics. **Data-Driven Decision Making** + Utilize dashboards, analytics, and insights to inform prioritization, identify trends, and report on success metrics. + Drive initiatives that promote scalability, automation, and repeatability of support processes. **Qualifications** **Qualifications** + **Bachelor's degree** or equivalent experience in a technical or business-related field. + **5+ years of leadership experience** , with at least 3 years managing high-performing technical teams. + Proven ability to resolve critical escalations and influence cross-functional leadership, including product, customer success, and operational business teams. + Strong operational mindset with the ability to prioritize effectively in a fast-paced, dynamic environment. + Experience in **mid-market support** , **internal communications** , or **supportability strategy** is strongly preferred. + Deep understanding of **SaaS platforms** , customer support systems, and customer success best practices. + Outstanding communication, writing, and presentation skills, with the ability to convey complex ideas to diverse audiences. + Demonstrated experience in driving **cross-functional alignment** , developing internal strategies, and delivering results that directly improve the customer experience. **Preferred Attributes** + Background in technical support, SaaS, or customer experience leadership. **Why Join Intuit?** At Intuit, we're building a platform to power prosperity for our customers around the world. You'll join a mission-driven team that's reimagining how enterprise-level businesses are supported and you'll be empowered to make a tangible difference in how we serve them. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Southern California $85,000.00 - 114,500.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Intuit is on a mission to power prosperity globally through innovative fi nancial platform solutions like TurboTax, QuickBooks, and Mint, empowering millions to achieve their fi nancial goals. Join the dynamic Intuit Academy team and become a key driver in shaping the future of our expert network! As a Program Manager for Learning Experiences, you will spearhead the development and delivery of impactful learning journeys. Your work will empower our existing Intuit Experts to deepen their tax and bookkeeping mastery and cultivate a robust pipeline of new talent for entry-level roles within TurboTax and QuickBooks Live by equipping external audiences with essential foundational knowledge. **Responsibilities** Learning Champion: + Cultivate a thriving continuous learning culture by championing a growth mindset aligned with Intuit's core values. + Embrace change and drive innovation through proactive collaboration and a willingness to experiment with new learning approaches. + Empower learners to achieve their full potential by facilitating the development of new and expanded skills, recognizing and celebrating their learning achievements. + Deeply understand and address diverse learner preferences and motivations to maximize the effectiveness and impact of all learning offerings. Influential Business Partner: + Forge strong, trust-based partnerships across the organization, fostering inclusive environments that value and leverage diverse perspectives. + Strategically align learning offerings with Intuit's overarching business strategy to directly contribute to the acceleration of key initiatives and Big Bets. + Communicate persuasively and infl uence stakeholders across diverse teams to champion critical learning and upskilling initiatives. + Apply deep empathy and customer obsession to proactively understand and address stakeholder needs through the design and delivery of impactful learning solutions. Learning Experience Innovator: + Apply advanced instructional design methodologies, including rigorous needs analysis, to defi ne clear, measurable performance-based learning outcomes that directly impact job success. + Leverage design thinking principles and rapid prototyping techniques to develop cutting-edge solutions that address critical customer and learner challenges, resulting in highly effective learning experiences. + Architect engaging and accessible learning content and experiences that cater to diverse learning styles and accessibility needs, strategically incorporating relevant practice and application exercises to maximize knowledge transfer and skill development. + Establish and optimize effi cient, sustainable processes for content management and curation, ensuring scalability and maintainability of learning resources. + Partner actively with the broader Intuit learning community to strategically leverage existing and explore innovative new learning technologies and capabilities. Data and Technology Strategist: + Analyze learning data to generate actionable insights that inform strategic decisions and drive measurable improvements in learning effectiveness and business outcomes. + Extract key trends and insights from learning data to continuously refi ne and optimize every stage of the learner journey, maximizing engagement and knowledge retention. + Communicate complex data insights effectively through compelling narratives and impactful visualizations tailored to diverse audiences. + Maintain a strong awareness of Intuit's L&D technology stack (e.g., Degreed, Docebo, Credly) and proactively identify opportunities to leverage these tools to enhance learner experiences and program effi ciency. + Possess a solid understanding of the SaaS industry and learning platform landscape, coupled with a strong curiosity for emerging technologies and trends (e.g., AI, VR, Metaverse, adaptive practice) and their potential application in learning. Program Execution & Coordination: + Drive the successful launch and delivery of new learning initiatives, certifi cations, and comprehensive course offerings, ensuring alignment with strategic objectives. + Meticulously manage project timelines, utilize task tracking systems, and implement operational checklists to guarantee fl awless execution of learning programs. + Partner effectively with curriculum developers, product marketers, and learning experience designers to ensure cohesive and impactful learning solutions. Systems & Tools: + Expertly administer Learning Management Systems (LMS) and other learning platforms (e.g., Docebo, Thinkifi c, Moodle, Intellum, or custom systems) to ensure optimal functionality and user experience. + Maintain the accuracy and integrity of learner records, course assets, and comprehensive program documentation within relevant systems. + Generate insightful reports and meticulously track key performance indicators (KPIs) related to learner engagement, program completion rates, and learning effectiveness. Stakeholder Communication: + Serve as a critical point of contact and trusted advisor between internal teams, including product, marketing, and customer success, fostering strong working relationships. + Clearly and proactively communicate program updates, potential challenges, and key milestones to all relevant stakeholders. + Efficiently address day-to-day operational issues and effectively escalate complex matters to ensure timely resolution. + Respond promptly and thoughtfully to learner inquiries, providing excellent support and escalating issues appropriately. Continuous Improvement: + Proactively identify operational bottlenecks and propose innovative, scalable solutions to enhance effi ciency and effectiveness. + Contribute to the development and maintenance of clear and concise Standard Operating Procedures (SOPs) and promote the adoption of best practices within the team. + Actively solicit, monitor, and analyze learner feedback to drive continuous enhancements to the learning delivery experience and content. **Qualifications** + Substantial experience managing complex, cross-functional programs within a matrixed organizational structure. + Demonstrated ability to operate autonomously and engage effectively with senior leadership to provide strategic insights and guidance. + Proven track record of making impactful, data-driven decisions in a dynamic and fast-paced environment. + Deep understanding of adult learning theories, principles of effective knowledge retention, andragogy, and current learning trends. + Significant experience in designing, developing, and delivering learning program experiences that have achieved quantifi able and positive business outcomes. + Exceptional ability to engage and collaborate effectively with geographically dispersed, virtual teams, diverse stakeholders, and a remote workforce. + Proven experience working within Agile Scrum development methodologies and managing projects using structured planning and execution processes. + Outstanding interpersonal, written, and verbal communication, and impactful presentation skills. + Experience in the design and delivery of learning and development programs for customer support functions is highly desired. + Prior experience or strong familiarity with Tax Preparation, Accounting, and/or the broader fi nancial services industry is highly desired. + Bachelor's degree is required; Master's degree in a relevant fi eld (e.g., Instructional Design, Education, Business) is preferred or equivalent experience. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits (************************************************************* ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Southern California: 142,000-192,000 Bay Area California: 157,000-212,000 EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your role and responsibilities Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. At IBM, you will work with the latest tools, technologies, and methodologies, alongside some of the brightest minds in the industry, to build solutions you can be proud of. Our engineers take part in every stage of the development lifecycle-from research and design to architecture, deployment, and ongoing support-driving innovation that powers IBM's diverse portfolio, including cloud, AI, security, infrastructure, and quantum technologies. To be successful in this role, you should enjoy problem-solving, collaborating in teams, investigating solutions independently, and applying best practices in software development and testing. We look for strong programmers who are eager to tackle complex challenges and help build the technologies that shape the future. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Experience with an object-oriented programming language such as C/C++/Java/Rust * Experience with a scripting language such as Python * Knowledge of Digital Circuit/Logic design/Algorithms/Data Structures * AI/ML skills * Excellent verbal, written and interpersonal communication skills. * Collaborative skills and ability to work in fast-paced agile environments. * Quick learner with business acumen. Preferred technical and professional experience * BS/MS/PhD degree in Computer Science, Computer Engineering or Electrical Engineering * Knowledge of computer architecture and micro-architecture * Programming projects with complex requirements * Understanding of Digital/VLSI Circuits * Linux experience ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction Joining the IBM Technology Expert Labs teams means you'll have a career delivering worldclass services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators-always willing to help and be helped-as you apply passion to work that will positively impact the world around us Your role and responsibilities As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous,pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges. Help clients, Perform z/OS Software installations .Use z/OSMF, Implement best practices and have coding skills to automate System tasks. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise z/OS: - System Programmer set of skills (ISPF/SDSF, RACF, JES parameters, SYS1.PARMLIB, SYS1.PROCLIB members.) Skills in z/OS Experience with implementation and usage of z/OS Management Facility (z/OSMF) and z/OS SW installations (z/OS releases, other software using z/OSMF) Preferred technical and professional experience * Analytical/critical/outside-the-box thinking in problem solving * Ability to work well in team environment as well as independently without direction * Mainframe systems software programming experience * z/OS application modernization such as working with z/OSMF and zCX * z/OS experience with ISPF/SDSF, RACF, Any z/OS software. * Proficient with TSO/ISPF, JES2, RMF, SMF ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk Your role and responsibilities As an Infrastructure Lab Technician Apprentice at IBM, you will have the opportunity to apply your knowledge and experience using the latest tools and technologies to support IBM processors, storage or other semiconductor hardware. Throughout your apprenticeship, you will work closely with experienced engineers, technicians and other mentors in a production and/or development hardware raised floor environment to maintain all specific hardware related to the IBM Infrastructure Group. Where applicable, you will be taught all day-to-day activities/responsibilities of a hardware raised floor environment on multiple different Infrastructure specific raised floors. This work will be physical hands on in nature with some lifting and physical dexterity requirements. You will also learn and be responsible for a variety of lab safety procedures relevant to the specific raised floor environment, as well as learning and utilizing the specific hardware life cycle workload applications. To that end, you will be trained and expected to certify via testing in all specific responsibilities. Specific to the hardware life cycle, you will be expected to rack, stack, cable (power and network), new hardware, as well as un-rack and pack old hardware and cabling. What is an Apprenticeship? IBM Apprenticeship Program is an official registered apprenticeship recognized by the Department of Labor (DOL). Every graduate of a Registered Apprenticeship program receives a nationally recognized credential from the DOL. During the apprenticeship duration, you will be required to complete specific learning hours and on the job training that has been outlined to ensure you are developing the skills and competencies essential to the role. You will be able to learn and grow at your own pace, but we expect most apprentices will complete their learning within 12 months. Once you graduate and receive your certificate from our apprentice program, you will be eligible to apply to available full-time roles at IBM. Who you are An apprenticeship is about learning. We're seeking candidates who have the following requirements, but we know you're just getting your career started, and we're committed to helping you learn and grow. If you've had some experience with data analysis or simply working in a team oriented environment in the past, you're exactly the type of candidate we're looking for. To be successful, you need: * Drive and eagerness to learn * Ability to work independently, and in an efficient and organized manner * Ability to work collaboratively as part of a team * Strong troubleshooting * Some basic knowledge or experience in electrical engineering sciences i.e. Electrical Safety, Electron Theory, AC/DC Basics, Wires and Cables, Computer Electronics, Electrical Testing Equipment What's the experience? As an apprentice, you'll join with other apprentices in a local cohort. You'll go through your first few weeks together, learning about IBM and the skills you'll be attaining throughout your apprenticeship. Then, you'll work with your managers and mentors to progress through your personal skills roadmap, learning and demonstrating new knowledge and competencies through hands-on application with your project teams. This position is not eligible for visa sponsorship. Relocation assistance is not available. Required education High School Diploma/GED Preferred education Associate's Degree/College Diploma Required technical and professional expertise * Willingness to complete the requirements of the apprenticeship program * High School Diploma or GED * Some knowledge or experience with any of the following: * Physical computer hardware installation * Workstation problem and change tools for workload tracking, PC based * Must be able to team lift large hardware units Must be able to work in fast paced physically demanding environment Preferred technical and professional experience None ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your role and responsibilities Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer Intern to join our global technical support team for the summer. This position includes an introduction into client support for z/OS in addition to a software support project. Job responsibilities involve working within a team of other summer interns on a support tooling project while gaining real client support experience through assisting in the analysis and resolution of client-reported problems. Team members will also gain experience in managing client situations and maintaining client satisfaction. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically, communicate clearly, and solve problems under pressure will be key. Required education High School Diploma/GED Preferred education Bachelor's Degree Required technical and professional expertise * Enrolled in a Bachelor's degree program (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field. * Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level. * Experience with at least one programming language (e.g., C, C++, Python, or Java). * Excellent English communication skills (written and verbal). * Ability to work independently and collaboratively in high-pressure situations. * Willingness to work across time zones and participate in global team collaboration Preferred technical and professional experience * Experience with z/OS or other mainframe environments. * Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture). * Exposure to dump analysis, SVC debugging, or low-level system troubleshooting. * Background in tutoring, teaching assistant roles, or mentoring. * Degree or strong interest in mathematics, logic, or scientific reasoning. * Demonstrated service mindset and ability to explain complex issues clearly ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 15 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your role and responsibilities When working in this abstract, fast pace and continuously changing tech world, resilience, commitment, and curiosity serve as the foundation for success as an IBM Developer. You will participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will work to create software that is of high quality and meets our clients' needs. You will also have the opportunity to become a contributor within Open Source communities across multiple disciplines. In your role, you will be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground-breaking impact for the wider business, our external clients, & their customers. Our culture of flexibility and freedom are pillars that embrace long-term career growth and learning opportunities in an environment that highlights your unique skills and experience. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Basic knowledge in one or more of the following technology areas: Git, C, C++, Python, Perl, shell scripting languages Understanding of Operating system software (e.g., MacOS, Linux, Windows) Preferred technical and professional experience Minimum 1 year experience working with operating system software (e.g., MacOS, Linux, Windows) Minimum 1 year experience software development in C/C++, JavaScript, Node.js, or similar One or more internships or co-op experience ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** Are you someone who enjoys solving puzzles, debugging complex systems, and diving deep into how things work? Do you thrive in high-stakes environments where your analytical skills and curiosity make a real impact? We're looking for a z/OS Systems Support Engineer Intern to join our global technical support team for the summer. This position includes an introduction into client support for z/OS in addition to a software support project. Job responsibilities involve working within a team of other summer interns on a support tooling project while gaining real client support experience through assisting in the analysis and resolution of client-reported problems. Team members will also gain experience in managing client situations and maintaining client satisfaction. This is a deep technical support role -not a help desk or coding-heavy position - where your ability to think methodically, communicate clearly, and solve problems under pressure will be key. **Required technical and professional expertise** * Enrolled in a Bachelor's degree program (or equivalent experience) in Computer Science, Engineering, Mathematics, or a related field. * Strong analytical and problem-solving skills, with a passion for debugging and understanding how operating systems and software work at a low level. * Experience with at least one programming language (e.g., C, C++, Python, or Java). * Excellent English communication skills (written and verbal). * Ability to work independently and collaboratively in high-pressure situations. * Willingness to work across time zones and participate in global team collaboration **Preferred technical and professional experience** * Experience with z/OS or other mainframe environments. * Familiarity with operating system concepts (e.g., memory management, file systems, CPU architecture). * Exposure to dump analysis, SVC debugging, or low-level system troubleshooting. * Background in tutoring, teaching assistant roles, or mentoring. * Degree or strong interest in mathematics, logic, or scientific reasoning. * Demonstrated service mindset and ability to explain complex issues clearly IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.