Customer Services Specialist
Miami, FL jobs
ABOUT THE ROLE
The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.
KEY RESPONSIBILITIES
Marketing Coordination
Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
Lead Social Media Management efforts such as LinkedIn a plus
Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards.
Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
Maintain and organize the team's contact database while improving marketing processes for better efficiency and results.
Financial Support
Handle billing, invoicing, and expense reports for the team.
Update and maintain stacking plans and other financial tracking tools in Excel.
Administrative Support
Greet and assist guests; answer and route incoming calls.
Manage incoming and outgoing mail and packages.
Keep Salesforce and other CRM databases accurate and up to date.
Schedule meetings, conference calls, and team activities.
Set up conference rooms and prepare materials for client meetings.
Client Interface
Help prepare materials and presentations for client meetings.
Participate in client pitches as needed.
Coordinate communication and logistics between the team and clients.
Process Management
Work closely with the team to manage all active projects and client assignments from start to finish.
Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
Anticipate next steps and help keep the team organized and accountable.
Serve as the central point of coordination for ongoing projects and team priorities.
Partner with other Client Services Specialists and Operations staff on office-wide initiatives.
Qualifications
Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).
Professional, proactive, and able to work both independently and as part of a team.
Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and the ability to handle multiple priorities.
WHY JOIN US?
Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
Front Desk Representative
Glendale, AZ jobs
BILINGUAL IS A PLUS
Primary Duties and Responsibilities:
All job functions are expected to be maintained during weekly schedule. The employee must
arrive on time to address customer phone calls and visits. Dress code is business casual.
• Manage front desk activities.
o Answer phone in a timely and friendly manner and transfer as needed
o Take accurate messages
o Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Assist with group inbox - data entry, assigning emails, other duties as needed
Qualifications:
• One year of administrative/reception work is required
• High School Diploma or equivalent
• Bilingual (Spanish) highly sought
• Background in customer service and office environment is preferred
• Able to follow all company procedures and policies including meeting the company
customer service expectations
• Experience using Microsoft Word, Outlook, Adobe
• Candidate should be dependable, reliable and prompt. If you are not a person that can
make it to work on time, please do not apply!
Skills:
• Strong oral and written communication skills
• Exceptional customer service
• Effective listening skills
• Able to multi-task
*All applicants will be subject to a background check.
Consult, Customer Success
Denver, CO jobs
This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally, this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.
Essential Functions:
• Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, communication, and relationship development skills to advance business opportunities.
• Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Company's, as well as provide candid conversations regarding the franchisee's state of business.
• Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment, development, and retention.
• Assists with the facilitation of training and events including giving presentations to large groups virtually and in-person.
• Other Duties as assigned
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 3-5 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
• Experience with Customer Relationship Management Software preferred.
• Ability to travel approximately 25% for office visits and events.
Standard Knowledge, Skills and Abilities:
•Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
•Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
•Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
•Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$70,000 - $80,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
Competitive Medical, Dental, and Vision benefits
Retirement plans with optimal company match
Annual bonus/merit opportunity
Educational Assistance
Mental Health support program
M.O.R.E. Events offered in-person and virtually
Mentorship program
Employee Resource Groups
Community Engagement
Diversity, Equity, and Inclusion
Parenting
Remote
Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: January 22, 2025
Customer Service Agent (Real Estate)
Nocatee, FL jobs
A Customer Service Agent is a real estate agent who helps clients with their property purchasing and selling needs. As a Customer Service Agent, you will help clients get their home ready for sale and will advise them as they receive offers and will advocate for them during negotiations. This position is geared towards agents who have stellar customer service skills, are able to communicate well and are able to multitask with a vast client and real estate portfolio.
Job Responsibilities
* Follow up with clients on a regular basis before during and after their home purchase or sale
* Make appointments to take clients on home showings
* Help clients choose a price for their home that is competitive with the local market
* Keep informed on new home listings and sales
* Provide outstanding customer service to all clients in your portfolio
* Advertise your Customer Service Agent skills to the local community
* Network with other Customer Service Agents when advocating for your clients
About Berkshire Hathaway HomeServices Florida Network Realty
Berkshire Hathaway HomeServices Florida Network Realty was established in 1988 as Prudential Network Realty. Linda Sherrer, Founder, President and CEO, had one clear goal in mind: to raise the level of professionalism in Northeast Florida's real estate market. We knew this goal could only be achieved if key elements were in place - a well-known brand that commanded trust and respect and a select team of REALTORS and employees with a shared passion for serving the clients' needs.
Regulatory Notice. To work as a real estate agent (and be qualified for this position) you must have (or obtain) a real estate license. Like getting a driver's license, state authorized training/testing is required to get certified. Third-party educational institutions provide this fee-based training to the general
Reservations Agent - $25/hour
Aspen, CO jobs
ON-PROPERTY RESERVATIONS AGENT - ASPEN, CO
The Reservations Agent is responsible for handling all reservation sales, including group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, as well as quoting available rates to maximize room revenue, according to Salamander Hotels and Resorts standards. There is a monthly incentive plan!
Education & Experience
High School diploma or equivalent required.
Experience in a hotel taking reservations is helpful.
College course work in related field helpful.
Physical Requirements
Flexible and long hours sometimes required.
Sedentary work.
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
Perform other duties as requested by management.
Fundamental Requirements
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Answer guest inquiries about hotel services, facilities and hours of operation.
Assist with answering hotel's PBX.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
Upsell rooms when possible.
Enter reservations into the computer according to standard operating procedures and guidance from Revenue/Reservations Manager, and Group Reservations Supervisor.
Communicate and work closely with the Sales Department and Group Reservations Supervisor to build group blocks and enter group bookings and generate group booking links and communications.
Maintain availability calendar and communicate all relevant information to the Front Desk staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
Post no-show revenue daily, if required at property.
Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Assist with special projects as directed by Director of Reservations and Revenue Management.
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
Auto-ApplyReservations Agent - $25/hour
Aspen, CO jobs
Job Description
ON-PROPERTY RESERVATIONS AGENT - ASPEN, CO
The Reservations Agent is responsible for handling all reservation sales, including group reservations, inquiries and cancellations in an attentive, courteous and efficient manner, as well as quoting available rates to maximize room revenue, according to Salamander Hotels and Resorts standards. There is a monthly incentive plan!
Education & Experience
High School diploma or equivalent required.
Experience in a hotel taking reservations is helpful.
College course work in related field helpful.
Physical Requirements
Flexible and long hours sometimes required.
Sedentary work.
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Must have demonstrated ability to use multiple computer programs of varying levels of complexity.
Perform other duties as requested by management.
Fundamental Requirements
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Answer guest inquiries about hotel services, facilities and hours of operation.
Assist with answering hotel's PBX.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
Upsell rooms when possible.
Enter reservations into the computer according to standard operating procedures and guidance from Revenue/Reservations Manager, and Group Reservations Supervisor.
Communicate and work closely with the Sales Department and Group Reservations Supervisor to build group blocks and enter group bookings and generate group booking links and communications.
Maintain availability calendar and communicate all relevant information to the Front Desk staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
Post no-show revenue daily, if required at property.
Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Assist with special projects as directed by Director of Reservations and Revenue Management.
Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee's contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.
Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.
eCustomer Support Representative
San Leandro, CA jobs
It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.
Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.
You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!
Peterson Cat has the immediate need for an eCustomer Support Representative based at our San Leandro, Ca location.
JOB DESCRIPTION
This position serves as a vital link between Peterson and our valued customers. Responsibilities include sales activities for e-commerce offerings from Peterson to increase online parts revenue and line-item growth by enhancing e-customer support capabilities. Position is responsible for data measurement, achieving key metrics, monthly reports/tracking, and ongoing training support for customers and Product Support Sales Representatives. Also responsible for reaching out to customers, offering product support, and measuring/reporting progress. This position requires the eCustomer Support Representative to be away from the employer's place of business more than 50% of the time interacting with customers at their locations and/or job sites.
ESSENTIAL JOB FUNCTIONS
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
* Promotes the sale and adoption of the full digital suite of customer tools from Caterpillar, including but not limited to Parts.Cat.com online purchasing platform, VisionLink service application, Condition Monitoring Services, Cat Digital, Cat Card, product QR Codes, SIS product subscriptions and Customer Value Agreements (CVA) for Peterson.
* Promotes the sale of Cat Electronic Technician (ET) software DPC Training and Peterson University Training courses.
* Work with Product Support and Machine Sales Representatives to develop strategies and solutions for customers that increase eCommerce platform knowledge and use.
* Create go-to-market strategy for marketing and unassigned customers, within an assigned territory that increase eCommerce platform knowledge and use.
* Visit assigned Peterson customer accounts with Product Support Sales Representatives, Machine Sales Representatives and/or e-Customer Support Manager.
* Be able to create and communicate the value of Peterson's e-business portfolio to customers in the field and at their job sites.
* Makes sales calls on unassigned Peterson customer accounts via phone and in person.
* Follow through on the sales process from customer identification, prioritization to collecting purchase orders for software sales and progress on customer PartsStore usage.
* Support Sales plans through our websites.
* PartsStore implementation, access control, troubleshooting and handling new customer requests.
* Provide expanded platform customer training when requested.
* Travel to customers at job sites throughout Peterson territory to assist online users at their workstations, testing process from customer's computer.
* Must be able to travel more than 50% of time, with occasional overnight travel to customers, job sites, and to company subsidiaries.
OTHER JOB FUNCTIONS
* Works collaboratively in a team environment with a spirit of cooperation.
* Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers/ coworkers, including the ability to communicate effectively and remain calm and courteous under pressure.
* Respectfully takes direction from supervisor/manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School Diploma or General Education Degree (GED); and a minimum of five years of related experience in parts, sales, or service industry, preferably in a heavy industrial environment; or an equivalent combination of education and work experience. Bachelor's Degree from a fully accredited college in Business or other closely related field preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Maintain a valid driver's license and satisfactory driving record
The annual pay range for this position is: $74,000- $84,000. We also offer a total compensation package in addition to base salary.
Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.
Auto-ApplyConsult, Customer Success
Denver, CO jobs
This role will be instrumental in acting as the primary liaison between the franchisee and Corporate while providing comprehensive consulting services. This position will focus on influencing and motivating franchisees to meet and exceed growth standards through recruiting and retention. Additionally, this role will participate in the overall success of a client portfolio consisting of brokers/owners located in a designated area.
Essential Functions:
* Creates and nurtures relationships with Customers and other strategic partners using industry knowledge, communication, and relationship development skills to advance business opportunities.
* Serves as an accountability partner to conduct business reviews and analysis with franchisees to align their goals with the Company's, as well as provide candid conversations regarding the franchisee's state of business.
* Coaches franchisees and provides skilled knowledge toward growing a thriving company through recruitment, development, and retention.
* Assists with the facilitation of training and events including giving presentations to large groups virtually and in-person.
* Other Duties as assigned
Minimum Qualifications:
Education: Bachelor's Degree or Equivalent experience
Years of Experience: 3-5 Years
Years of Management: No Experience Needed
Preferred Licensing, Certifications and Skills:
* Experience with Customer Relationship Management Software preferred.
* Ability to travel approximately 25% for office visits and events.
Standard Knowledge, Skills and Abilities:
* Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
* Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
* Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
* Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Hire Range/Rate:
$70,000 - $80,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
* Competitive Medical, Dental, and Vision benefits
* Retirement plans with optimal company match
* Annual bonus/merit opportunity
* Educational Assistance
* Mental Health support program
* M.O.R.E. Events offered in-person and virtually
* Mentorship program
* Employee Resource Groups
* Community Engagement
* Diversity, Equity, and Inclusion
* Parenting
* Remote
* Women at RE/MAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your innovative ideas are valued, and hard work and collaboration truly makes a difference. Nobody in the world sells more real estate than RE/MAX!*
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
* As measured by transactions sides
Application Deadline: January 22, 2025
Client Connection Specialist - Real Estate
Durango, CO jobs
Job Description
Love Connecting with People
If you are a licensed real estate agent or currently working toward your license and you enjoy meaningful conversations, problem-solving, and helping people move forward, this role could be exactly what you are looking for.
At Colorado Property Group of RE MAX Pinnacle, we are hiring a Licensed Client Connection Specialist to join our collaborative and high-performing team. This role centers on connection. You will build trust, follow up with purpose, and guide motivated buyers and sellers toward their next step. All of this happens without spending weekends at open houses or driving from appointment to appointment.
You will be part of a team that values teamwork, growth, and shared success. We provide the structure, tools, training, and mentorship needed to thrive in a role where your communication skills truly matter.
What We Offer
A steady flow of quality leads supported by a proven follow-up system
A culture that encourages collaboration and celebrates shared wins
Ongoing training, professional coaching, and dedicated mentorship
A hybrid schedule with some in-office time required
Base pay plus performance bonuses with clear expectations and opportunities for growth
If you are ready for a position where every conversation helps someone move closer to their goal and builds momentum for your own success, we invite you to apply.
Compensation:
$50,000 - $100,000 per year
Responsibilities:
What You'll Be Doing:
Making outbound calls to new leads and past clients
Following up consistently with warm prospects
Asking the right questions to understand the client's needs and motivation
Setting qualified appointments for our field agents
Keeping our CRM updated with notes, next steps, and lead statuses
Attending regular check-ins and coaching sessions to stay sharp and supported
Qualifications:
This Might Be a Great Fit If:
You have your Colorado real estate license or are willing to obtain one (required)
You're confident on the phone and love a good conversation
You're motivated by goals but also value teamwork and collaboration
You're naturally curious and like getting to the “why” behind a client's move
You're organized, detail-oriented, and comfortable using tools like CRMs
You want a clear path to grow
About Company
If you're tired of feeling alone in your real estate business and are ready to embrace a more collaborative, supportive, and growth-focused environment, we invite you to join our dynamic team. Take the leap toward a fulfilling career where your talents are valued and your dreams can become a reality.
At our agency, we foster a culture of Contribution, Collaboration, Accountability, and Innovation. We value big-picture thinkers, creative problem-solvers, and career-minded individuals who are self-starters. We understand your frustration and firmly believe in your potential, which is why we provide the direction and support you need to flourish.
One of the key advantages of joining our team is having a reputable brand behind you, ignited by the international power that only RE/MAX can bring. We are proud to support our agents and our staff at a bigger level, offering you the recognition and resources to elevate your career.
Customer Support Agent I
Plano, TX jobs
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About ResMan
ResMan is a provider of cloud-based software services to the multifamily housing industry. One in three Americans rent their homes and ResMan makes software that makes that possible. ResMan is dedicated to delivering exceptional service experience for owners, managers, and residents of multifamily real estate.
Our belief and commitment are built on 3 ResMan core values:
* Own What You Do - You commit to individual accountability and fulfilling our vision
* Believe in the Impossible - We believe everything is possible through creative thinking and exceptional effort
* Win Together We consistently deliver outstanding results through collaborative, supportive, trusted relationships
Job Description Summary
The Customer Support Agent I provides an essential service to our customers and our company by delivering on our Service First commitment through timely, individualized, service- oriented support to our customers. Customer Support Agents provide assistance to our customers with their technical issues while also providing an incredible customer experience. Customer Support Agents are our primary liaisons between our customers and interacting with our clients via phone, chats and emails.
What You'll Do (Functions & Responsibilities)
* Overall responsibility to deliver support services and facilitate business initiatives that support accounting related applications.
* Comfortable providing general product support including helping clients find errors completed in product workflows and answer general how to questions.
* Ability to work with clients troubleshooting technical issues with ResMans suite of products including network, integrations and system issues.
* Successful agents will utilize effective questioning techniques to identify issues; able to clearly communicate steps necessary to resolve issues, consistently confirms successful completion of troubleshooting to ensure effective resolution.
* Commitment to Providing Excellent Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
* Develop documentation that effectively feeds training and change management activities.
* Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
* Strong Planning/Organizing skills - Prioritizes and plans work activities; proper documentation of issue resolution in a timely manner, including escalations. Uses time efficiently.
* Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments prepared and on time.
Qualifications
What We're Looking For (Minimum qualifications)
* Troubleshooting in one or more of the following areas depending on the open role:
* Affordable Section 8 and Tax Credit Programming:
* Certification Errors and Processing
* Voucher Reconciliations
* Affordable Waitlist
* HOTMA
* Ledger adjustments
* Gross Rent Change processes
* Leasing:
* BlueMoon Product Documentation
* HUD Model Lease
* DocuSign and Custom Merge field creation
* Online Application processing
* Customer support experience in supporting SaaS products
* Multi-Family industry housing experience is preferred
* Experience with contact center solutions software such as SalesForce or ZenDesk
* Excellent verbal and written communication skills
* Knowledge of Microsoft Office: Microsoft Excel experience required; Microsoft Word, CRM software (Salesforce preferred)
* Property Management or product software experience preferred Belief and Commitment to
Education Requirements
* Bachelor's degree or relevant experience
Type
* Hourly, Non-exempt, Full-Time
Location
* Plano, TX (Hybrid)
Benefits Include
* Competitive Pay
* Health Insurance: Medical, Dental, Vision and Prescription Plans
* Health Savings Accounts
* Flexible Spending Account
* Dependent Flexible Spending Account
* Critical Illness
* Accident
* 401k Plan with discretionary company match
* Short- and Long-Term Disability
* Company Paid $25,000.00 life insurance
* Supplemental Life and AD&D Insurance
* Employee Assistance Program
* Paid Holidays
* Paid Vacation
* Paid Volunteer Time
* Inhabit Employee Discount Programs
Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.
#inhabithires
Reservations Agent
Orlando, FL jobs
Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service. Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team! You will receive:
On the job training
Growth Opportunities
Competitive Pay rates
Benefits (Medical, Dental and Vision available 1
st
day after 60)
Paid Time Off
Special Recognition Programs
Team Member Discounts
Ideal candidates are dedicated to instilling a high standard of guest service in all interactions - ability to handle high-volume high-pressure situation - multiple tasks along with answering phones. The ideal agent will be working a mix of shifts, not limited to AM opening shifts or PM closing shifts, as well as weekends.
This position is not commission based and there are no cold callings.
Responsibilities :
To provide the most professional and thorough guests services to all incoming guests inquiries in a timely manner complimenting the standards set for the resort.
Imputing reservations into the PMS efficiently and timely with the utmost accuracy.
Assist the Front Office of each resort with completing daily arrivals reports including reviewing on the books reservations for accuracy, have the necessary deposit details, and ensuring that they are active with appropriate rates.
Assist in maintaining the inventory as it relates to observing “opened” and “closed” dates to utilize availability through room sales for maximum occupancy without overselling the resort.
Act as a welcome ambassador by offering full detailed descriptions of the resort and the available rates, while consistently and effectively upselling the resort and packages.
Maximize the potential profit of the rooms department as it pertains to occupancy and ADR.
Respond to guest inquiry via email or phone calls with the utmost professionalism and with thorough and accurate responses.
Operate in compliance with all local, state, and federal laws and government regulations.
Maintain and ensure a high level of professionalism throughout the department and staff.
Ensure that all staff members smile and greet all guests and co-workers.
Expedite special projects as requested within the timeframe required.
Communicate effectively with all departments.
Attend quarterly departmental meetings with staff.
Always maintain a safe and secure environment for both the employees and guests.
Qualifications :
Open availability to work AM and PM shifts, holidays, weekends, etc.
Bilingual in English & Spanish Preferred
Experience working in a resort-preferred but not required - Front Desk Agent, Call center, or similar job experience.
Must have excellent phone etiquette, multitask skills.
Must be proficient with computer skills to adapt to the PMS.
Location: 12562 International Dr
Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.
Reservations Agent
Fort Lauderdale, FL jobs
Job DescriptionJoin Vacatia and Deliver Exceptional Experiences for Owners & Guests
Location: Current location: Vacation Village at Weston location at 16461 Racquet Club Road Weston Fl 33326
Location will be moving to come February of 2026 2626 East Oakland Park Blvd Fort Lauderdale, FL 33306
Job Title: Reservations Agent
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.
Why You'll Love Working at Vacatia
Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.
Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.
Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.
Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.
Culture of Growth:Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.
Your Impact
Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.
What You Bring
1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred.
Strong communication, service mindset, and problem-solving abilities.
Ability to manage high call volume while maintaining accuracy and professionalism.
Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
Bilingual English/Spanish strongly preferred.
High school diploma preferred.
Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.
Join Us
Join us at the start of something big. If you're ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we'd love to hear from you.
Welcome Center Representative
Kissimmee, FL jobs
Job Description
Join Our Growing Family
Recognized as a leader in the vacation ownership industry, Vacation Village Resorts at Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.
At Vacation Village Resorts at Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.
Job Summary:
The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs
received from In-House and field Off-Site Personal Contact (“OPC”). The Welcome Center Representative
receives phone calls from the field, to make tour reservations and reschedule tours. Runs manifest reports to
send to the tour registration desk(s).
Essential Duties and Responsibilities:
Enters the tour reservations data from OPC reports and phone calls.
Searches existing owners to link customer records.
Enters tour reservation into Olympus and logs data in Excel spreadsheet.
Generates tour manifests and support paperwork for In-house OPC's.
Totals tour counts and forwards to the department Director daily.
Reviews daily and weekly data and reports for distribution including; the tour manifests,
daily results, gifts and deposits.
Ensures reports are sent to the Marketing Directors, Marketing Managers, and Timekeepers.
Performs other duties as assigned.
Requirements:
Equitable work experience with a HS Diploma or equivalent considered.
Basic computer skills, including working knowledge of Microsoft Word , Excel and general computer
applications.
Excellent customer service skills and professional phone etiquette are mandatory.
Strong attention to detail.
Ability to work well in a team environment.
Must be able to demonstrate prompt, reliable and motivational demeanor at all times.
Organizational skills are required and a general professional appearance and attitude must be maintained.
May be required to work weekends, holidays and extended hours, if needed.
Must have the ability to work at multiple designated local locations on a weekly basis as needed.
Prior experience with Systems Products International (SPI) software systems.
Benefits:
Paid Weekly
Flexible Schedule
Paid Training
Paid Time Off
Health/Dental/Vision/Life Insurance
Accidental/Pet Insurance
401k Retirement Plan
Employee Discounts
Welcome Center Representative
Kissimmee, FL jobs
Join Our Growing Family
Recognized as a leader in the vacation ownership industry, Vacation Village Resorts at Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S.
At Vacation Village Resorts at Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners.
Job Summary:
The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs
received from In-House and field Off-Site Personal Contact (“OPC”). The Welcome Center Representative
receives phone calls from the field, to make tour reservations and reschedule tours. Runs manifest reports to
send to the tour registration desk(s).
Essential Duties and Responsibilities:
Enters the tour reservations data from OPC reports and phone calls.
Searches existing owners to link customer records.
Enters tour reservation into Olympus and logs data in Excel spreadsheet.
Generates tour manifests and support paperwork for In-house OPC's.
Totals tour counts and forwards to the department Director daily.
Reviews daily and weekly data and reports for distribution including; the tour manifests,
daily results, gifts and deposits.
Ensures reports are sent to the Marketing Directors, Marketing Managers, and Timekeepers.
Performs other duties as assigned.
Requirements:
Equitable work experience with a HS Diploma or equivalent considered.
Basic computer skills, including working knowledge of Microsoft Word , Excel and general computer
applications.
Excellent customer service skills and professional phone etiquette are mandatory.
Strong attention to detail.
Ability to work well in a team environment.
Must be able to demonstrate prompt, reliable and motivational demeanor at all times.
Organizational skills are required and a general professional appearance and attitude must be maintained.
May be required to work weekends, holidays and extended hours, if needed.
Must have the ability to work at multiple designated local locations on a weekly basis as needed.
Prior experience with Systems Products International (SPI) software systems.
Benefits:
Paid Weekly
Flexible Schedule
Paid Training
Paid Time Off
Health/Dental/Vision/Life Insurance
Accidental/Pet Insurance
401k Retirement Plan
Employee Discounts
Auto-ApplyInvoice Submission & Dispute Specialist
Boca Raton, FL jobs
Job Description
Invoice Submission & Dispute Specialist
Summary: Join a prestigious, fast-paced creditor rights firm renowned for its excellence and growth. We are seeking driven and ambitious individuals to fill the Invoice Submission & Dispute Specialist role. This position entails submitting meticulously prepared invoices to our esteemed clients and expertly resolving any disputes to ensure prompt payment. Our firm offers an environment that emphasizes support, continuous training, and unparalleled opportunities for advancement, fostering a culture where exceptional performance is recognized and rewarded.
Essential Duties/Responsibilities:
Ensure the accurate submission of meticulously prepared invoices to esteemed clients, preventing financial discrepancies and safeguarding the firm's financial interests.
Process and submit all invoices created each day to clients for review and approval within the same day.
Assist with the review and resolution of client-disputed invoices to ensure timely payment.
Collaborate with billers and the legal department during the invoice remediation process.
Engage in billing tasks as required.
Audit work performed by billers to ensure accuracy and compliance.
Contribute innovative ideas and solutions to special projects assigned by management.
Work in a dynamic, fast-paced environment that emphasizes teamwork and excellence.
Maintain a high degree of precision and commitment to financial integrity.
Qualifications:
Required Qualifications:
Excellent analytical, deductive reasoning, and decision-making skills
Superior time management abilities, multitasking and meeting deadlines effectively
Keen attention to detail and commitment to delivering precise, high-quality work
Preferred Qualifications:
Familiarity with Quality Assurance and/or Quality Control principles
Previous background in the Legal field and/or Billing
Required Education:
-Bachelor's or Associate's Degree strongly preferred (or applicable experience)
Treasury Management Client Onboarding Specialist
Dallas, TX jobs
PlainsCapital Bank is currently looking to hire a Treasury Management Client Onboarding Specialist in Dallas, Texas. The Treasury Management Client Onboarding Specialist is responsible for the complete onboarding support of all Treasury Management products and services while providing the client with a personalized onboarding experience.
Responsibilities
Provides a highly personalized onboarding experience for all Treasury Management clients.
Onboard all Treasury products and services for new and existing Treasury clients with emphasis on accuracy and timeliness.
Collaborates with Treasury Sales to identify a prospect's need for new Treasury service set-up.
Reviews and manages all Treasury Management agreements, internal forms, and off boarding requests to ensure proper execution and storage.
Performs installation, system and file testing, and all onboarding support for the Treasury Management client.
Schedules and completes Treasury product training with Treasury Management client and completes a warm introduction to Treasury Management client support for ongoing service needs.
Supports new accounts opening and related processes including document management as needed for the Treasury Management client.
Treats customers and coworkers with a high level of professionalism at all times and attends client meetings and trainings as required.
Performs other duties as required.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
Qualifications
High school diploma, general education degree (GED), or equivalent required; Associates degree or higher preferred.
1 year of previous Treasury Management experience in a related field of expertise; experience with the servicing of commercial accounts strongly preferred.
Proven strong service orientation and professional customer service skills with the ability to spend significant amounts of time answering customer inquiries via phone and email.
Excellent verbal, written, and interpersonal communication skills.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products, Adobe Pro and other custom applications and systems.
Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong attention to detail and accountability.
Must be available to travel locally to meetings (less than 10%).
Auto-ApplyClient Experience Specialist
Nevada jobs
The Client Experience Specialist plays a key role in facilitating seamless, high-quality client journey touchpoints at Blue Heron. This role ensures that every moment, whether a milestone event, personalized interaction, or brand experience, reflects Blue Heron's values of luxury, innovation, and excellence. The specialist will also provide support for internal and external events, helping to execute flawless experiences that foster culture, promote the brand and reinforce our reputation as a leader in design-led development.
Key Responsibilities
Client Journey & Experience
Design, enhance, and optimize the client journey across all touchpoints for a seamless, high-quality experience.
Identify and elevate high-value interactions (personalized communications, gifting, milestone ceremonies) and oversee flawless execution.
Maintain accurate records of client interactions in HubSpot, ensuring alignment, transparency, and continuity across teams.
Gather and analyze client feedback through NPS surveys; synthesize insights to drive continuous improvement.
Client Engagement & Event Support
Plan and organize milestone events such as groundbreaking (“golden shovel”) and handover ceremonies, ensuring they reflect Blue Heron's brand values.
Support in the planning and execution of client interactions on site at the Blue Heron Client Experience Center.
Support the planning and execution of other events and functions for Blue Heron off site including client and prospect events, charity functions, realtor events and company celebrations.
Provide administrative support such as pre-and-post event planning, invoicing settlement, presentations, and any tasks necessary for successful completion.
Assist in the creative development and design of event invitations, collateral, and visual communications using Adobe Creative Cloud.
Collaboration & Communication
Partner with internal stakeholders across marketing, sales, design, and construction to refine communications and resources that elevate the client experience.
Ensure client initiatives align with larger business strategies and brand objectives.
Support the internal Client Experience Center team including temporary filling in the front of house / welcome function and support other on site needs that may arise.
Requirements
Essential Qualifications
Background/Experience
3-5 years of experience in luxury hospitality, client relations, or high-end event management.
Comfortable working evenings, weekends, and non-traditional hours to support client events.
Desired proficiency in Adobe Creative Cloud; Photoshop and InDesign experience strongly preferred.
Familiarity with CRM systems (HubSpot preferred).
Experience supporting or executing luxury event experiences.
Skills
Exceptional communication and interpersonal skills with a polished, client-first approach.
Strong organizational and project management skills with the ability to manage multiple priorities.
Proactive, flexible, and solutions-oriented with the ability to adapt quickly.
Creative thinker with strong problem-solving abilities.
High attention to detail with a passion for excellence.
Team player with a collaborative mindset, eager to support cross-functional success.
Personal Attributes
Passionate about creating memorable, high-touch experiences.
Polished, poised, and professional presence suitable for luxury clientele.
Hands-on collaborator who thrives in a team-driven environment.
High attention to detail with creative problem-solving skills.
Commitment to confidentiality and integrity in all client relationships.
Reservations Agent
Weston, FL jobs
Join Vacatia and Deliver Exceptional Experiences for Owners & Guests
Location: Current location: Vacation Village at Weston location at 16461 Racquet Club Road Weston Fl 33326
Location will be moving to come February of 2026 2626 East Oakland Park Blvd Fort Lauderdale, FL 33306
Job Title: Reservations Agent
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.
Why You'll Love Working at Vacatia
Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.
Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.
Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.
Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.
Culture of Growth:Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.
Your Impact
Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.
What You Bring
1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred.
Strong communication, service mindset, and problem-solving abilities.
Ability to manage high call volume while maintaining accuracy and professionalism.
Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
Bilingual English/Spanish strongly preferred.
High school diploma preferred.
Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.
Join Us
Join us at the start of something big. If you're ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we'd love to hear from you.
Auto-ApplyReservations Agent
Weston, FL jobs
The Reservation Agent will handle all incoming and outgoing calls with efficiency and professionalism.
Essential Duties and Responsibilities
Previous Experience- Timeshare/Hotel, Travel Agent, Customer Service/Hospitality.
Professional, Strong inter-personal skills, with an ability to effectively communicate in English and Spanish both verbally and in writing.
Ability to think quickly and strategically to solve problems with exceeding expectations as the result.
Adapt to change with ease and able to handle many tasks simultaneously.
Handle high volume of incoming and outgoing calls.
Proficient in typing, Microsoft Word, Excel and PowerPoint, etcetera.
Must have flexible availability and can work with rotating weekends.
Education and/or Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE/D/V
Auto-ApplyReservations Agent
Weston, FL jobs
Join Vacatia and Deliver Exceptional Experiences for Owners & Guests
Location: Current location: Vacation Village at Weston location at 16461 Racquet Club Road Weston Fl 33326
Location will be moving to come February of 2026 2626 East Oakland Park Blvd Fort Lauderdale, FL 33306
Job Title: Reservations Agent
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.
Why You'll Love Working at Vacatia
Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.
Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.
Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.
Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.
Culture of Growth:Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.
Your Impact
Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.
What You Bring
1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred.
Strong communication, service mindset, and problem-solving abilities.
Ability to manage high call volume while maintaining accuracy and professionalism.
Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
Bilingual English/Spanish strongly preferred.
High school diploma preferred.
Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.
Join Us
Join us at the start of something big. If you're ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we'd love to hear from you.
Auto-Apply