Invoca jobs - 27 jobs

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team: Our Revenue Operations team is the engine behind our go-to-market success: a cross-functional squad committed to tackling complex challenges head-on and accelerating business growth. We partner closely across Sales, Marketing, and Customer Success to streamline processes, implement innovative systems, and drive efficiencies. We thrive on collaboration, leaning on each other's expertise to figure it out, and we embrace extreme ownership, ensuring every project is delivered with accountability and excellence. About the Role: We're looking for a sharp, detail-oriented, and strategic Senior Revenue Strategy & Planning Analyst to join our Revenue Operations team as a key individual contributor. This role will focus on the core planning and forecasting workflows that support our GTM engine across both Sales and Customer Success, including compensation modeling, quota setting, capacity planning, and forecast methodology support. You Will: You'll partner closely with Sales leadership, Finance, and RevOps leaders to pressure-test performance assumptions, define booking targets, and ensure our sales capacity and comp design are aligned with company growth objectives. This is a highly visible, high-impact role that sits at the center of how we plan, measure, and operationalize our revenue goals. Strategic Planning & Forecast Methodology Partner with Sales, CS, Finance, and RevOps leadership to define annual and quarterly booking targets across segments and roles Support forecast methodology design, helping pressure-test bottom-up and top-down assumptions with scenario modeling and attainment sensitivity analysis Identify gaps or risks in revenue plans and proactively surface recommendations to course correct Compensation & Quota Modeling Support the development of Sales and CS compensation plans, including earnings curves, plan structures, SPIFF logic, and modeling of OTE vs attainment Build quota frameworks aligned to booking targets and seller capacity, with segmentation by segment, role, and geo Partner with Finance and HR to validate compensation plan assumptions and model impacts Sales & CS Capacity & Coverage Planning Build and maintain capacity models across the entire Revenue organization, including AEs, AMs, SDRs, SEs, CSMs, Professional Services, and Technical Account Managers Analyze individual and team-level performance trends to inform hiring plans, productivity targets, coverage ratios, and book-of-business structures Partner with RevOps and GTM leadership to run “what if” scenario planning around headcount changes, territory and account realignments, role coverage shifts, and compensation plan adjustments Performance Monitoring & Insights Analyze quota attainment trends, productivity patterns, and plan effectiveness across Sales and CS Partner with RevOps leaders to inform performance reviews, revenue retrospectives, and QBR prep Contribute to executive-ready insights and narratives related to forecast accuracy, comp effectiveness, and pipeline health You Have: 5+ years of experience in Revenue Operations, Sales Strategy, BizOps, or FP&A in a B2B SaaS environment Deep expertise in quota design, capacity modeling, and comp plan mechanics Proven ability to conduct complex Excel/Google Sheets modeling, sensitivity analysis, and scenario planning Strong understanding of GTM funnel metrics, pipeline coverage, sales productivity, and revenue forecasting Collaborative working style with the ability to influence across Sales, CS, Finance, and RevOps leadership Ability to translate complex analysis into clear, actionable recommendations for senior stakeholders Detail-oriented mindset with a strong bias for structure, clarity, and accuracy Comfortable working with ambiguity, shifting priorities, and fast-paced environments Tools: High proficiency in Sheets/Excel, Salesforce, Tableau; experience with Clari or BI tools is a plus Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - $94,000-$115,000, with bonus potential. For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca's benefits offerings in your region, please reach out to our People Team. DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned. Essential Functions Keep regular office hours in assigned SpotOn office Handling tickets for tasks such as; User administration (onboarding, offboarding, changes, resets, unlocks, etc) Desktop support (hardware, software, and services) Licensing (provisioning and deprovisioning) Hardware requests Asset tracking (assignment, return, retirement) Auditing (User and Accounts) Regular maintenance and patching Basic hardware setup and repair MINIMUM QUALIFICATIONS Intermediate Knowledge of Okta User/Group Management Intermediate Knowledge of Google Workspace User/Group Management/Administration Intermediate Knowledge of Macintosh and Windows Configuration and Administration Moderate Skill in Troubleshooting Desktop Hardware Basic Skill in Upgrading and basic repair of PC hardware Moderate Knowledge with Networking Technologies Moderate Knowledge in VoIP Softphone and Telephony Services Good US English verbal and written communication skills (multi-lingual preferred) EXPERIENCE REQUIREMENTS 3 year in similar Helpdesk role 2 years with Google Apps for Business or similar service 2 years with Okta or similar service EDUCATION REQUIREMENTS High school diploma CompTIA A+, Network+, and/or Tech+ or similar preferred Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our base pay range is $30/hr-42/hr for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time. The base salary range listed will vary depending on location and experience. Base salary range $30 - $42 USD We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at ******************. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.

YouScience is the leading technology provider dedicated to solving the skills gap crisis for students and employers. Its end-to-end platform, YouScience Brightpath, connects education with career applications designed to help students unlock their potential for future pathways. YouScience leverages proven research, artificial intelligence, and industry input to help individuals identify their natural talents, validate their skills and knowledge, and get matched with real-world educational and career pathways in high-demand occupations. YouScience is the preferred choice of individuals, parents, educators, and counselors to guide and support educational and career pathways, currently serving more than 13,400 educational institutions, 5,000 employers, and 4.1 million unique customers. Job Description As an Inside Sales Representative for YouScience, you will serve as the engine for our growth, focusing specifically on Net New Logo business within the Mid-market to SMB K12 education sector. While this is a junior sales role compared to our Territory Managers, it is a high-impact position where you will play a pivotal role in driving the adoption of our innovative solution. This position requires a proactive, "hunter" mentality. You will be responsible for the full sales cycle-from prospecting to close-identifying and recruiting new prospects, conducting impactful virtual product demonstrations, and navigating opportunities through the sales funnel to achieve sales targets. This role will be performed on-site is at our Headquarters in American Fork, UT. Key Responsibilities Sales Execution & Strategy Full Cycle Sales: Manage the entire sales process from initial prospect to close, focusing exclusively on acquiring Net New Logo business in the Mid-market and SMB sectors. Aggressive Prospecting: Identify new potential clients and conduct high-volume outreach via phone calls, emails, and social selling to build a robust pipeline. Meet Quotas: consistently meet and exceed sales targets and quotas to increase revenue through aggressive acquisition strategies. Virtual Demonstrations: Present the YouScience story, sales pitch, and product demonstrations to prospective clients via virtual meeting platforms. Objection Handling: Overcome objections, resolve concerns, and guide prospects to a buying decision. Territory & Pipeline Management Market Intelligence: Identify and understand key local initiatives and legislative mandates that influence the business climate within your assigned SMB/Mid-market territories. Pipeline Hygiene: Document all interactions and manage pipeline stages in our CRM system according to established processes. Follow-Up: Manage rigorous follow-up with key leads and accounts to ensure no opportunity falls through the cracks. Collaboration: Beyond individual sales efforts, collaborate closely with the Sr. Territory Managers within their region, and with cross-functional teams (Marketing, CS) to align on messaging and support. Performance & Growth KPI Tracking: Assess your own sales performance according to established KPIs and adjust activity levels to ensure success. Continuous Improvement: Maintain a growth mentality, think outside the box, and seek constant skill improvement and knowledge while working collaboratively with peers. Team Alignment: Participate in team meetings and training sessions to stay sharp on product updates and sales techniques. Qualifications Experience: 1-3 years of sales experience (SaaS or EdTech preferred but not required). This is a junior role ideal for those hungry to advance their sales career. Skills: Exceptional time management, organizational skills, and responsiveness to prospect needs. Mindset: A true "hunter" mentality with a drive to close net new business. Tech Savvy: Comfortable presenting via Zoom/Teams and maintaining accurate data in a CRM. Location: Must be able to work full-time from our American Fork, UT headquarters. Additional Information Benefits & Culture Mission-driven, collaborative culture rooted in our values. Impact the lives of millions of students. Flexibility to work remotely. Ongoing learning and career development support. Medical, dental, vision benefits + 401(k). 15 PTO days 20+ paid holidays (including first week of July and winter break). Partial internet and cell reimbursement. Paid parental leave and community service opportunities. Company Values We empower others We perform as a cohesive championship team We are all leaders We never stop growing We make a positive impact We show respect in word and in deed We remember that life is bigger than our work YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status

YouScience is the leading technology provider dedicated to solving the skills gap crisis for students and employers. Its end-to-end platform, YouScience Brightpath, connects education with career applications designed to help students unlock their potential for future pathways. YouScience leverages proven research, artificial intelligence, and industry input to help individuals identify their natural talents, validate their skills and knowledge, and get matched with real-world educational and career pathways in high-demand occupations. YouScience is the preferred choice of individuals, parents, educators, and counselors to guide and support educational and career pathways, currently serving more than 13,400 educational institutions, 5,000 employers, and 4.1 million unique customers. Job Description As the dedicated YouScience Customer Success Manager for our state contract with Georgia, you will support our GA clients throughout their customer journey by delivering value and focusing on customer adoption. You will represent the voice of the customer and work closely with Sales, Support, Product, L&D, and Marketing to ensure your clients' needs are met. You will advise clients on how to get the most value from our products according to their unique requirements and identify unmet needs that present opportunities for additional resources and engagement. This position reports to the Vice President of Customer Success. This position is remote. Time zone preference is EST or CST because this position will be working EST hours. Some travel to Georgia for conferences and on-site training is required ( Responsibilities Own the customer relationship in GA and understand the state contract in detail. Get to know the customer situation and challenges inside and out. Ensure Georgia educators, admins, counselors, CTE directors, and students are getting value from the YouScience platform and that they are delighted with our service. Stay present and up-to-date on contract changes and communication with GADOE and TCSG (Technical College System of Georgia) teams Understanding of the technical aspects of our data integrations with GADOE and TCSG and comfortability speaking to them with customers Collaborate weekly with YS, GADOE, and TCSG product teams to ensure technical challenges are overcome and goals are met. Solve customer issues in coordination with other YouScience teams (Support and Product), taking ownership of the issue until the situation is resolved. Demonstrate mastery of our product suite and understanding of the education environment in guiding clients to get the maximum benefit from using our product suite. Based on state needs, conduct webinars and dedicated virtual trainings to cover all aspects of YouScience delivery and district/school launch. Advise customers on planning their YouScience implementation and how to use their YouScience data, integrating it into their school year in a manner that ensures they achieve their specific goal(s). Conduct customer check-in calls and large district QBRs for high level customers to review usage, goals, and strategy. Strategize frequently with GA state leadership to develop and refine new initiatives across the state to increase adoption and engagement. Can include but are not limited to: specialized resources, customized training opportunities, monthly or quarterly sessions with district leaders, improved internal processes for tracking utilization and adoption, etc. Use data and processes across different internal tools to monitor client progress throughout the year, delivering timely guidance and intervention at the district and school level to ensure successful outcomes. Document interventions and outreach in CRM. Identify opportunities to expand customer usage of YouScience products and services by paying attention to unmet needs. Deliver on key company metrics, including but not limited to utilization, adoption, and NPS. Qualifications 5+ years in a customer facing role (or equivalent) Outstanding communication, presentation, and problem-solving skills (live and online) Experience working in a CRM Prefer working as part of an integrated, cooperative team Proven record of juggling multiple responsibilities Incorporated technology as a routine, integral part of your life Thrive in a dynamic, fast-paced environment Highly organized with strong attention to detail Self-directed, able to work independently Extra Credit Bachelor's degree 2+ years working in education or education services Experience with educators or in EdTech a plus Salesforce knowledge Additional Information Benefits & Culture Mission-driven, collaborative culture rooted in our values. Impact the lives of millions of students. Flexibility to work remotely. Ongoing learning and career development support. Medical, dental, vision benefits + 401(k). 15 PTO days 20+ paid holidays (including first week of July and winter break). Partial internet and cell reimbursement. Paid parental leave and community service opportunities. Company Values We empower others We perform as a cohesive championship team We are all leaders We never stop growing We make a positive impact We show respect in word and in deed We remember that life is bigger than our work YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team: This team drives and obtains new business and collaborates with the broader GTM team. About the Role: We are looking for a motivated and experienced solution sales expert with an entrepreneurial and building spirit to join our sales team! This role is focused on getting new logos, managing a territory, pipeline management, and closing from start to finish. This individual contributor role will report to the Director of Corporate Sales. You Will: Prospect, identify, develop, negotiate and, ultimately, close new customers Develop and run pipeline to meet or exceed target Closely lead the sales process from qualifying to closing Thoroughly understand customer needs, effectively communicate Invoca solution's, and be able to articulate differentiators Produce and lead accurate forecasts Present effectively to external customers across all levels from staff to C-suite executives Work closely with Invocans across multiple departments to drive growth across the organization You Have: 5+ years of on-quota, B2B technologies sales experience 5+ years of new-logo sales experience in B2B SaaS or marketing automation sales 5+ years of negotiating business terms and closing sales opportunities Understanding of marketing and customer acquisition processes highly preferred Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - $110,000-$120,000 / plus bonus or variable DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. #LI-Remote

Senior Information Security Analyst II (AI Focus) About the Opportunity at Invoca At Invoca, we offer a truly unique and valuable engineering experience. You'll join a team of world-class engineers dedicated to scaling our AI and Information Security program within our rapidly growing company and SaaS application. We empower you to discover innovative ways to secure our platform and people. Our remote-first team is committed to upholding high standards through modern methodologies of agile software development, test-driven development, and DevOps. Our Information Security Team: A Culture of Empowerment and Ownership Our Information Security team is dedicated to building trust and resilience into everything we do at Invoca. We embed security and compliance into our products and operations, enabling the company to move quickly and confidently without sacrificing safety. By combining security engineering expertise with compliance excellence, we protect our platform, meet and exceed industry standards, and empower innovation. If you're passionate about solving complex challenges, driving a security-first mindset, and helping build a culture of trust, you'll find a home here. You'll join a team where everyone is striving to constantly improve their knowledge of tools, practices, and processes. We are an incredibly supportive team, swarming when problems arise and providing great feedback to help each other grow. Working on our close-knit, cross-functional teams offers a fantastic opportunity to expand your knowledge across various domains, from databases to front ends to telephony and everything in between. We are passionate about continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, and hiring fantastic teammates; and we love to share these passions with each other. Learn more about the Invoca development team on our blog and check out our open source projects. How You'll Contribute and Grow Shape AI & Security Compliance: You'll play a key role in executing a comprehensive global AI and security compliance strategy, aligning with our business objectives and values. You'll contribute to ensuring compliance with international regulations and frameworks such as ISO 42001, ISO 27001, PCI DSS 4.0, SOC 2, GDPR, CCPA, and HIPAA. You'll collaborate with diverse teams (Product, Engineering, AI/ML, HR, Legal, Sales) to foster responsible and ethical AI practices through policies, controls, and communications. Strengthen Audit & Risk Management: You'll participate in regular internal and external AI and information security audits, ensuring our compliance programs are effective. You'll help identify control gaps, provide context to risk owners, and contribute to improvements that mitigate compliance and AI-related risks. You'll also work across teams to build a comprehensive risk register and offer guidance on Third-Party Risk Management (TPRM) and vendor risk management. Advance Policy & Program Development: You'll assist in creating and updating policies to address internal and external threats, including emerging AI risks like adversarial AI, data poisoning, and model drift. You'll help embed responsible AI and security practices into our development lifecycle through policies, playbooks, continuous monitoring, and governance guardrails. Build Customer Trust & Enable Sales: You'll support our Customer Success and Sales teams by responding to customer AI and security questionnaires, identifying opportunities for automation and process improvement. You'll build customer confidence in Invoca's AI systems and compliance programs through direct interactions and develop scalable solutions for sales enablement, including standardized compliance documentation and AI risk transparency materials. Drive Education & Awareness: You'll keep stakeholders informed about new AI regulations and compliance changes, proactively preparing the organization for third-party audits and certifications. You'll train employees on AI risk management, ethical AI principles, and compliance responsibilities, promoting awareness of AI trust, accountability, and transparency across the organization. Team Enablement & Leadership: You'll provide roadmap guidance for the long-term direction of AI and compliance practices within the team. You'll mentor junior team members, helping them build skills in AI compliance, auditing, and governance frameworks, and participate in on-call rotations to support security operations, incident response, and production reliability. What We're Looking For in You Strong knowledge and experience with compliance frameworks, including ISO 42001, ISO 27001, PCI DSS 4.0, SOC 2, GDPR, HIPAA, and CCPA. Understanding of AI risk management, governance, and ethical AI principles (bias, fairness, transparency, accountability). Excellent verbal and written communication skills with the ability to explain complex AI compliance requirements to diverse teams. Experience with compliance audits, evidence collection, and policy creation for both security and AI systems. Team leadership or project management experience, with a proven ability to mentor and influence cross-functional stakeholders. Familiarity with operational security practices: log analysis, incident response, on-call participation, and escalation management. Understanding of modern technical environments, including cloud computing, Infrastructure as Code, CI/CD pipelines, and SDLC processes. Deep understanding of AI policy domains such as explainability, transparency, fairness/non-discrimination, accountability, and the ability to design practical monitoring (e.g., fairness trackers) that align with evolving standards. Depth of knowledge beyond surface-level compliance, with the ability to adapt in the face of a rapidly changing and evolving AI regulatory landscape. This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - Salary Range $107,000 - $161,000/yr plus bonus potential DEI Statement Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences. We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. The Opportunity: As an Agentic AI Analyst at Invoca, you will play a pivotal role in shaping and refining the emerging category of agentic AI applications. Within our Product organization, you'll collaborate closely with a cross-functional team - including Product Managers, Engineers, Data Scientists, and Customer Success - to identify, evaluate, and operationalize innovative agentic use cases that directly improve customer outcomes and advance Invoca's strategic AI vision This role requires hands-on experience working with agentic AI systems in real or near-production environments, including multi-step reasoning agents, tool-using agents, and human-in-the-loop workflows. This is an opportunity to grow your product skillset at the intersection of customer needs, agentic AI system design, and real-world AI performance. You will contribute to building new features, evaluating agent performance in production, and distilling insights from field engagements and system data to inform product priorities. You should bring strong problem-solving ability, curiosity around emerging AI capabilities, and confidence working across stakeholders to translate ambiguity into clarity and execution. What You'll Do: Drive Customer Discovery & Use Case Validation: Engage directly with GTM, Sales Engineering, and Customer Success teams to uncover high-value customer problems. Evaluate agentic AI fit by mapping use cases to operational workflows and measurable outcomes. Analyze Product Usage & Behavioral Signals: Investigate call transcripts, user interactions, and system behavior logs to surface automation opportunities. Identify usage patterns, drop-off points, and signals that inform future agentic capabilities. AI Agent Design and Evals: Design, evaluate, and iterate on agentic AI behaviors, including planning logic, tool invocation, state management, and human-in-the-loop decision points. Prototype and Scope New AI Agent Concepts: Collaborate with Product and Engineering to define and scope early-stage agentic solutions. Translate customer insights and system data into experiment-ready prototypes, beta features, or refined prompt workflows. Monitor AI Agent Performance in Production: Track and interpret key metrics-such as task completion rates, fallback frequency, and customer feedback-to assess agent efficacy and prioritize improvements. Refine Prompts, RAG Strategies & Tooling: Partner with engineering and ML teams to optimize agent behaviors. This includes improving prompt engineering, adjusting retrieval strategies, or enhancing integrations with internal tools Identify and Resolve Agentic Edge Cases: Systematically uncover and document edge cases, unintended behaviors, and regression risks. Work cross-functionally to triage issues and ensure stability of agent interactions in production. Document Agent Workflows & Best Practices: Own the creation and maintenance of internal documentation for agent designs, expected behaviors, and troubleshooting guides. Maintain and evolve internal playbooks for reuse and scale. Enable Cross-Functional Teams & Customers: Support Product Marketing and Enablement by developing clear collateral and training on agentic AI features. Act as a product representative in customer meetings, agile ceremonies, and internal demos. What You Bring: 3+ years of experience in product, analytics, or technical customer-facing roles within SaaS or enterprise software. Practical experience with agentic AI systems in production/near-production, including multi-step reasoning, tool-use, and human-in-the-loop agents. Familiarity with LLMs, prompt design, or AI orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus. Demonstrated ability to work independently on medium-scope initiatives and balance tradeoffs across requirements, user value, and implementation effort. Skilled at breaking down ambiguous problems, gathering data, and proposing thoughtful, data-driven solutions. Strong communicator who can adjust messaging across technical and non-technical stakeholders. Highly collaborative and comfortable working across engineering, GTM, and design partners. To Apply: If you are a visionary product leader with a passion for Conversational AI and a desire to make a significant impact, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - Salary Range $94,000-$134,000/year plus bonus potential DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capital firms, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team Revenue Enablement works to ensure every customer-facing team is equipped to perform at a high level - consistently, confidently, and in alignment with Invoca's strategic goals. We deliver role-specific, outcomes-driven enablement that accelerates ramp, improves execution, and supports revenue growth and retention across the full customer lifecycle. About the Role The Training & Enablement Program Manager serves as the operational backbone of Invoca's Revenue Enablement function - the internal “operating system” powering scalable learning, process execution, and program delivery across GTM. Reporting to the Director, Revenue Training & Enablement, this role drives the tactical rhythm of enablement - owning the related systems, logistics, and execution layer that keeps 200+ GTM team members trained, informed, and high-performing. This role bridges strategy and execution, ensuring the enablement engine runs seamlessly: from onboarding orchestration and LMS content operations, to program logistics, communications, and metrics tracking. The ideal candidate thrives on organization, cross-functional collaboration, and building structure that scales -making sure the right things happen at the right time. You Will Enablement Program Operations Operationalize the enablement roadmap - translating strategy into structured workstreams, deliverables, and measurable outcomes. Maintain the enablement calendar, including onboarding cycles, certifications, workshops, and recurring GTM programs. Own end-to-end logistics for enablement initiatives (e.g., scheduling, communications, stakeholder coordination, reporting). Ensure consistent enablement delivery across Sales, Customer Success, Marketing, and Product functions. Maintain process documentation for enablement operations - templates, checklists, workflows. Learning Systems & Content Management Manage the LMS and CMS ecosystems (Skilljar, Highspot, or equivalent), including content organization, tagging, version control, and access. Partner with SMEs and managers to build and publish new content (e.g., playbooks, certifications, role-specific learning paths). Maintain and optimize onboarding and everboarding learning journeys across GTM roles. Track content utilization and performance analytics to inform continuous improvement. Own administrative processes for enablement systems - user setup, reporting, and troubleshooting. Program Measurement & Insights Define and manage enablement metrics and dashboards to track participation, engagement, certification progress, and business impact. Leverage data to identify skill gaps, training needs, and areas for reinforcement. Report key insights to leadership and stakeholders on the impact and ROI of enablement programs. Cross-Functional Execution Partner with RevOps, RevTech, and Product Marketing to align enablement efforts with evolving business needs. Serve as the operational liaison between Enablement and the broader GTM org - ensuring clarity, consistency, and follow-through on enablement initiatives. Support key GTM events, including annual Kickoff, Connect sessions, and enablement workshops. You Have 5+ years of experience in enablement, training operations, program management, or a similar GTM support function - ideally in a B2B SaaS environment. Demonstrated ability to operationalize programs and manage complex cross-functional initiatives. Experience with LMS/CMS tools (e.g., Skilljar, WorkRamp, Highspot, Seismic). Familiarity with CRM and GTM systems (Salesforce, Salesloft, Gong, ZoomInfo). Advanced organizational and project management skills - comfortable managing multiple moving parts under tight timelines. Strong analytical skills and attention to detail; able to interpret data and translate insights into action. Exceptional communication and relationship-building skills across all levels of the organization. Bias for action - self-starter with a “get it done” mentality and strong ownership mindset. Flexible, agile, and able to navigate ambiguity with composure. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Flexible Time Off (FTO)- Invoca encourages a work-life balance for our employees. We also offer 16 paid holidays, Compassionate Leave, volunteer time, and more. Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock options - All employees are invited to ownership in Invoca through stock options. Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program. Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members. Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs. Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service. Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more. Position Base Range - $94,000-$115,000 / plus bonus potential DEI Statement We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned. Essential Functions Keep regular office hours in assigned SpotOn office Handling tickets for tasks such as; User administration (onboarding, offboarding, changes, resets, unlocks, etc) Desktop support (hardware, software, imaging and services) Licensing (provisioning and deprovisioning) Assigning hardware, testing, provisioning, and shipping to employees and contractors Enrolling computers in security devices (e.g. MDM, EDR, etc.) Receiving returned equipment, performing diagnostics, image and and submit for repair as needed Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them Auditing (Users and Accounts) MINIMUM QUALIFICATIONS Basic Knowledge of Okta User/Group Management Basic Knowledge of Google Workspace User/Group Management/Administration Basic Knowledge of Macintosh and Windows Configuration and Administration Moderate Skill in Troubleshooting Desktop Hardware Basic Skill in Upgrading and basic repair of PC hardware Basic Knowledge with Networking Technologies Basic Knowledge in VoIP Softphone and Telephony Services Good US English verbal and written communication skills (multi-lingual preferred) EXPERIENCE REQUIREMENTS 1 year in similar Helpdesk role or 2 years in technical support 1 year with Google Apps for Business or similar service 1 year with Okta or similar service EDUCATION REQUIREMENTS High school diploma CompTIA A+, Network+, and/or Tech+ or similar preferred Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our base pay range is $22/hr-31/hr for this role Please note the range listed is just one component of a competitive compensation package which includes a company stock plan The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time. The base salary range listed will vary depending on location and experience. Base salary range $22 - $31 USD We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at ******************. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities." With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners. At Invoca, we live by our four core values: Figure it Out: We take ownership of our work and are given the freedom to blaze our own trails. Help Each Other Thrive: We foster an inclusive and humble culture that allows us to build value for both our customers and our people. Continuous Improvement: We challenge the status quo every day to develop creative solutions that make our products better and our customers more successful. Light the Customer's Way: We don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success. About the Engineering Team If these values resonate with you, we encourage you to come join us-we are building something special. You'll join a team where everyone is striving to constantly improve their knowledge of software development tools and processes. We are an incredibly supportive team, swarming when problems arise and providing excellent feedback to help each other grow. Working on our collaborative, multi-functional teams is a chance to share and grow your knowledge across different domains, from databases and front ends to telephony and everything in between. We are passionate about continuous improvement, maintaining a brisk but sustainable pace, writing resilient code, ensuring production reliability, paying down technical debt, and hiring engaged teammates. We love to share these passions with each other.About the Role Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a visionary Software Architect to provide strategic and technical leadership for our Data and AI initiatives. You will be instrumental in defining the technical vision and driving the evolution of how we manage our customers' structured and unstructured data, and how we apply cutting-edge, value-adding AI. Join a culture committed to building great products alongside great teams, upholding high standards for delivery through modern agile practices and a platform-first mindset. As an AI-First organization, successful candidates must demonstrate a strong aptitude for or foundational experience with AI/ML frameworks. Our teams are driving innovation by deploying agentic AI workflows and advanced RAG integration to build the next generation of our API-powered intelligent solutions. What You Will Do Lead Technical Vision and Mentorship: Serve as our most senior technical expert, working across teams to provide technical guidance, direction, and mentorship to engineers. Drive Strategic Roadmap: Collaborate closely with Product and Engineering leaders across AI and Data Platforms to build and execute customer-facing roadmaps with a strong, scalable technical foundation. Champion Best Practices: Introduce outside experience and perspectives in modern data architecture and emerging technologies to drive the adoption of organization-wide best practices and design patterns. Solve High-Impact Challenges: Architect and lead solutions for complex, high-scale problems, including: Applying machine learning to conversations at high scale in an event-driven architecture. Expanding our usage of agentic AI across internal and external products by establishing standard data models and a robust data platform. Accelerating our transition from a monolith to a service-oriented architecture, enabling teams to operate with greater autonomy and speed. Be Hands-On: Engage in hands-on development of critical and/or complex portions of the solutions you architect, ensuring quality and alignment with the vision. Foster a Learning Culture: Share your passion for technical topics and continuous learning with your teams and peers. Contribute to DEI: Actively support diversity, equity, and inclusion initiatives at Invoca. Reporting: Report to the Sr Director of Architecture, who reports to the CTO. Qualifications Extensive Experience: 15+ years of professional software development experience, ideally within a high-growth SaaS environment, with a significant focus on data and AI/ML systems. Technical Expertise: Proven experience with core technologies, including or highly similar to: Programming languages: Ruby, Python, Javascript. Data/Stream Processing: MySQL, Kafka, and ETL tools. Infrastructure as Code & Cloud: Terraform, Docker, and Kubernetes. Data Lakehouses: Experience with platforms such as Databricks or Snowflake. Architectural Mastery: Advanced knowledge of Object-Oriented Programming, Contract-Driven Development, Distributed Systems, and Data Modeling. Leadership & Communication: A systematic problem-solver with exceptional communication skills, a deep sense of ownership, and a track record of driving complex projects to completion. Track Record of Success: Extensive experience leading technical projects, maintaining features in production with continuous deployment, and driving prioritization with a strong customer-focused mindset. Mentorship: Experience in mentoring and leveling up software engineers. Design Philosophy: A strong desire to create elegant, scalable, and maintainable services and tools. Education: Bachelor's Degree or equivalent practical experience required. This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - Salary Range $190,000-$300,000/ plus bonus potential-target base is mid-range from $220-260k DEI Statement Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences. We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.Hospitality Specialist As a Hospitality Specialist, you will be working in your local assigned territory and responsible for promoting our full product suite while building positive relationships with local businesses & restaurant owners to help take their businesses to the next level. We're looking for motivated individuals with an entrepreneurial spirit who excel at developing new relationships, deeply understand SMB's biggest challenges, and have the drive to make a significant impact in their local communities. Responsibilities: Be a local representative for SpotOn in your community by offering advanced technology to local business owners that will help run and grow their businesses Travel to and from client sites within a designated geographical territory to prospect, build relationships, and sign up new local business owners and merchants Manage the full sales cycle from start to finish with a growing portfolio of clients Hit sales targets, with a particular focus on selling software & point-of-sale solutions along with payment processing Work closely with our extended Sales Support team to help reach your monthly sales performance goals Qualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of our qualifications and if this role is aligned with your career trajectory. 2+ years of B2B sales experience with an emphasis on small business owners, merchants, and restaurants Proven track record delivering against sales goals with a metrics-oriented, need-to-win attitude Excellent cold calling, prospecting, and territory buildout experience Proficient in Salesforce as a CRM is a plus Maintain and manage the client relationship in collaboration with our internal support teams to ensure the success & satisfaction of your customer portfolio The ability to learn technology basics and apply them to business situations Ability to embrace feedback and hold yourself accountable Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental, and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development *These represent our full-time benefits. Part-time/hourly benefits may vary and will be shared upon request Compensation: A full-time, W2 position with total on-target earnings of up to $120,000-$275,000. Total on-target earnings is inclusive of base salary and commission potential. Please note the salary range listed is just one component of a competitive compensation package which includes company RSUs. Commissions will be paid weekly for new accounts signed, bonuses earned for hardware and implementation, monthly production bonuses, and customer retention. Offers will be reflective of the candidate's location and experience. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. #LI-HYBRID The base salary range listed will vary depending on location and experience. Base salary range $60,000 - $60,000 USD We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at ******************. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.

We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. * Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users * Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users * Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. Technical Hardware Product Manager We're looking for an experienced Technical Product Manager who is passionate about Restaurants, building innovative hardware products, and impacting the 15 Million people who live and work in the restaurant space. This Technical Product Manager will work closely with our Customer Success team, Engineering, Design, Marketing, and Sales teams to deliver a world class suite of hardware at the heart of every restaurant. You will: * Lead the product strategy for SpotOn both new hardware and improving current hardware in the field * Manage the hardware product roadmap, making strategic adjustments as needed based on client needs, data, and business priority. * Work with multiple cross-functional teams to elicit, understand, rationalize, and prioritize requests for new functionality. * Assess market competition, client preferences, emerging technologies, and industry trends to identify what is needed to maintain a competitive advantage and sustained growth. * Partner with engineering to test new devices and leverage telemetry and data to inform decisions. * Build relationships with key business partners and other brand stakeholders to serve as the internal and external evangelist for your product. * Collaborate with other stakeholders, such as product marketing, on the creation of positioning for your products. Qualifications: * 4+ years of relevant product management experience with restaurant hardware or consumer hardware * Strong understanding of the hardware lifecycle from prototype to general availability. * Ability to facilitate technical hardware discussions, customer outcome discussions, and how the two come together. * Exceptional attention to detail and ability to coordinate with stakeholders including individual contributors and external partners. Can competently navigate chaos, lead without authority, and drive best-informed decisions in the absence of perfect information. * Ability to influence C-level and help drive well informed decisions. * A metrics-driven work style that leverages data to make informed decisions. * An ability to manage multiple projects in an iterative process. * Ability to put yourself in the customer's shoes to understand their needs and how they interact with our products. * Past restaurant experience, especially working in a restaurant, is a serious plus Compensation: * Our base pay range starts at $170,000 -$200,000 for this role * Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan * Offers will be reflective of the candidate's location and experience. Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: * Medical, Dental and Vision Insurance * 401k with company match * RSUs * Paid vacation, 10 company holidays, sick time, and volunteer time off * Employee Resource Groups to build community and inclusion at work * Monthly cell phone and internet stipend * Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development The base salary range listed will vary depending on location and experience. Base salary range $170,000-$200,000 USD SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an e-verify company.

Join Invoca: Driving Innovation in AI At Invoca, we don't just talk about commitment to our customers, collaboration, and continuous improvement-it's how we live and work. We foster an inclusive, egoless culture that fuels innovation and creates value for both our customers and our people. Joining us means enjoying competitive pay, excellent perks, and working on an industry-leading product. If you're looking for a tech job that stands out, you've found it. Come help us build something truly special. As an AI-First organization, successful candidates must have a strong aptitude for or foundational experience with AI/ML frameworks. Our teams are at the forefront of innovation, deploying agentic AI workflows and advanced Retrieval-Augmented Generation (RAG) integration to power the next generation of our intelligent, API-driven solutions. About the Engineering Team When you join the Engineering Team, you become part of a highly supportive community dedicated to continuous improvement in software development tools, practices, and processes. We thrive on collaboration, swarming to solve complex problems, and providing constructive feedback that helps everyone grow. Our close-knit, multi-functional teams offer a unique opportunity to share and expand your expertise across various domains-from databases and front ends to telephony and everything in between. We are passionate about: Continuous improvement Working at a brisk, yet sustainable pace Writing resilient code Maintaining production reliability Strategically paying down technical debt Hiring and growing fantastic teammates Learn more about the Invoca development team on our blog and explore our open source projects. About the Role Are you passionate about harnessing the power of generative AI and foundation models to build truly intelligent products? At Invoca, we're a team of innovators committed to building exceptional teams and groundbreaking AI solutions. This is a unique opportunity to architect the next generation of AI-powered customer experiences, making a direct and measurable impact on our products and the success of our clients. What You'll Do Here: As a key member of our AI Engineering team, you won't just build models; you'll architect the future of how businesses understand and interact with their customers through robust software engineering and product development. You will: Architect and Deploy Applied AI Systems: Design, build, and deploy scalable, production-grade applications using foundation models and other advanced AI techniques, directly influencing product performance and efficiency through strong software engineering practices. Engineer Advanced Agentic AI Workflows & Frameworks: Go beyond basic implementation. Engineer robust Retrieval-Augmented Generation (RAG) pipelines and multi-step agentic workflows that can reason, use tools, and solve complex product problems. Contribute to Agentic AI System Evaluation: Establish and manage rigorous evaluation frameworks for complex AI agents. You will go beyond simple response quality to assess the entire agentic process, including the validity of reasoning steps, correctness of tool use, task completion rates, and overall robustness, contributing to the continuous improvement of our products. Excel in Prompt Engineering and Optimization: Craft, test, and manage sophisticated prompt chains and templates to ensure optimal performance, reliability, and cost-effectiveness from our AI models, driving product innovation. Build for Scale and Reliability: Develop resilient serving architectures that seamlessly integrate Large Language Models (LLMs) with enterprise systems, ensuring high availability and performance through expert software engineering. Champion MLOps for Applied AI: Develop and maintain sophisticated MLOps and CI/CD pipelines tailored for the unique challenges of generative AI, including prompt versioning, RAG pipeline management, and continuous evaluation of agent behavior, ensuring product quality and efficiency. Translate Business Needs into AI-Powered Solutions: Work as a strategic partner to product and engineering teams, deeply understanding customer challenges and translating them into innovative, viable, and impactful AI features, driving product development from conception to deployment. Our Commitment to You At Invoca, Applied AI Engineers are empowered by mentorship from leading experts across our data science, engineering, and architecture teams. Our dedicated data platform team leverages a powerful combination of proprietary, patented technologies and best-in-class vendor tools to create an exceptionally scalable AI application platform. Our goal is to seamlessly deliver transformative AI-powered experiences through our robust API platform, and your expertise will contribute significantly in accelerating this mission. What You Bring to the Table We're looking for a creative and driven Applied AI Engineer who is excited to tackle complex problems and build impactful solutions through strong software engineering and product development. You likely have: Proven Experience: 5+ years of professional experience in Applied AI Engineering, ML Engineering, or a closely related role with a strong focus on building and deploying AI-powered products and applications, demonstrating a strong foundation in software engineering. Applied AI & Python Expertise: Advanced proficiency in Python and hands-on experience building applications with leading AI/ML frameworks (e.g., LangChain, LlamaIndex, CrewAI, PyTorch). You are an expert with data and ML libraries (e.g., Pandas, spa Cy), applying these skills to product development. Production Generative AI Champion: Demonstrated success deploying and maintaining applications powered by LLMs and other generative models in a production environment, highlighting your product development and software engineering capabilities. Retrieval-Augmented Generation (RAG) Expertise: Deep, hands-on experience designing, building, and optimizing RAG pipelines, including expertise in vector databases (e.g., Qdrant, Pinecone, Weaviate), embedding strategies, and chunking techniques, as applied to agentic AI workflows. Agentic AI System Evaluation Expertise: Demonstrable experience with modern evaluation techniques for multi-step AI agents. You should be able to speak to the trade-offs of evaluating reasoning traces, tool usage, and final outcomes using frameworks like LangSmith, DeepEval, Ragas, TruLens, or custom-built solutions, showcasing your understanding of agentic AI frameworks. Prompt Engineering & In-Context Learning: Demonstrable skill in designing, testing, and optimizing complex prompts and few-shot examples to maximize model performance for specific tasks, crucial for developing effective agentic AI workflows. Fine-Tuning Proficiency: Experience in fine-tuning foundation models for specific downstream tasks, with a clear understanding of when to fine-tune versus when to use in-context learning or agentic approaches, demonstrating your expertise in agentic AI frameworks. Scalable Model Serving: Advanced proficiency with API-driven frameworks for accessing and serving self-hosted foundation models (e.g., AWS SageMaker/Bedrock, Databricks Model Serving, TGI, vLLM), focusing on building resilient, scalable, and optimized integrations through strong software engineering. Performance and Cost Optimization: A proven ability to optimize AI systems for low latency and high throughput. You have experience with techniques like model quantization, caching strategies, and infrastructure choices to manage and reduce operational costs, demonstrating your product development and software engineering skills. MLOps for AI Systems: Intermediate proficiency with MLOps tooling (e.g., MLFlow, Arize), and best practices for CI/CD, monitoring, and maintenance of complex AI systems, essential for managing agentic AI workflows in production. Educational Foundation: Bachelor's Degree in Computer Science, Engineering, Statistics, or a related field (or equivalent practical experience). An advanced degree (Master's or Ph.D.) is a plus, providing a solid foundation for software engineering and product development. This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - Salary Range $160,000 - $252,000/ plus bonus potential DEI Statement Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences. We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Role Overview Reporting to the Chief Marketing Officer, The Director of Product Marketing will own the positioning, messaging, and go-to-market strategy for our product portfolio. This leader will sit at the intersection of product, sales, and marketing-translating product innovation into compelling stories that drive demand, adoption, and revenue. This role is responsible for defining how we bring products to market, enabling sales teams to win, and ensuring our value proposition resonates with buyers across the full customer lifecycle. Key Responsibilities Product Positioning & Messaging Develop clear, differentiated positioning and messaging that articulates product value by audience, use case, and vertical. Own personas, value propositions, and competitive differentiation. Ensure consistent messaging across all customer touchpoints (sales, marketing, product, customer success). Go-To-Market Strategy Lead go-to-market planning for new product launches, feature releases, and enhancements. Partner closely with Product, Sales, Revenue, and Customer Success to align launch timing, packaging, and enablement. Define launch success metrics and continuously optimize based on performance. Sales Enablement Build and maintain sales enablement assets including pitch decks, battlecards, one-pagers, demos, case studies, and FAQs. Partner with Training and Enablement to train and support sales teams to confidently articulate product value and win against competitors. Serve as a strategic partner to Sales leadership on deal strategy and market feedback. Market & Customer Insights Conduct market research, customer interviews, and competitive analysis to inform product strategy and messaging. Act as the voice of the customer, bringing insights back to Product and leadership. Monitor market trends and identify opportunities for growth, expansion, and differentiation. Cross-Functional Leadership Partner with Product Management to influence roadmap prioritization based on market needs. Collaborate with Demand Gen, Brand, Content, and Communications to drive integrated campaigns. Align with Customer Success to support adoption, retention, and expansion initiatives. Qualifications 5+ years of experience in product marketing, preferably in B2B SaaS or technology Proven experience leading go-to-market strategy and product launches Strong strategic thinker with the ability to translate complex products into clear, compelling stories Experience partnering with Product, Sales, and executive leadership Excellent written, verbal, and presentation skills Data-driven mindset with the ability to measure and optimize impact Experience working with Automotive clients (preferred, but not required) Salary Range: $162,200 - $201,700, plus an annual target bonus. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

About SpotOn We're not just building restaurant tech-we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In's Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you. The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This could include, but is not limited to, performing site surveys, installing POS hardware virtually or onsite, and delivering staff training. Serving as a technical escalation point, this role troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise, the Specialist drives installation efficiency, enhances client readiness, and promotes long-term business success. Responsibilities: Conducting Installations Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls. Complete cabling, patching, and connectivity setup. Deliver onsite training and live support for staff and management. Implement menu/system updates and reporting configuration. Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting. Lead follow-ups with clients to ensure smooth transitions and adoption. Travel regularly to client sites as required. Conducting Virtual Site Surveys Conduct comprehensive virtual assessments, including complex or escalated restaurant sites. Validate readiness of wiring, electrical infrastructure, networking, and internet performance. Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks. Provide technical guidance to clients and vendors to resolve issues. Collaborate with Project Managers, Technicians, and Engineering to ensure installation success. Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing. Recommend improvements to survey tools, templates, and internal processes. Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes. Quality Assurance Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists. Review and verify outcomes before submission to maintain consistency and high-quality standards. Identify and address process gaps or errors to drive continuous improvement and operational excellence. Qualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory. Restaurant experience required Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments. Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows. Excellent organizational, multitasking, and communication skills with a professional approach under pressure. Understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization. Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues preferred. Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person. Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management. Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses preferred. Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes: Medical, Dental and Vision Insurance 401k with company match RSUs Paid vacation, 10 company holidays, sick time, and volunteer time off Employee Resource Groups to build community and inclusion at work Monthly cell phone and internet stipend Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development Compensation: Our hourly pay range starts at $21.00 - $27.00 for this role Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan Offers will be reflective of the candidate's location and experience. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at ******************. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.

Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team Our Sales Development team is the engine behind Invoca's growth, introducing our conversation intelligence platform to new businesses across the Mid-Market and Enterprise segments. We work closely with Regional Sales Directors and Account Executives to bring Invoca's cutting-edge solutions to market and help companies uncover powerful insights from their customer conversations. About the Role As a Sales Development Representative (SDR), you'll kickstart your career in tech sales by helping us connect with potential customers and drive interest in Invoca's platform. This is an entry-level role ideal for someone excited to break into SaaS sales and grow within a fast-paced, supportive environment. You'll work with experienced sales leaders to learn outreach strategies, hone your communication skills, and build the foundation for a successful sales career. You Will: Develop and maintain a pipeline of qualified leads, working proactively to exceed sales targets Conduct high-volume outreach through emails, phone calls, LinkedIn, and other tools to spark interest in Invoca Craft and deliver compelling product narratives that resonate with diverse stakeholders, from individual contributors to C-level executives Book discovery calls and meetings for Account Executives to help fill the sales pipeline Partner with sales leadership to develop strategies for prospecting and outreach Work with tools like Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator to track progress and improve results Collaborate with marketing to share feedback on messaging, lead quality, and campaigns Build foundational knowledge in martech/adtech and gain exposure to digital marketing and analytics You Have: A strong interest in sales and a desire to break into the SaaS/tech industry Excellent written and verbal communication skills with a persuasive, people-first approach A self-starter attitude-you're comfortable working independently and eager to learn Comfort with high-volume outreach and willingness to grow through feedback and coaching Basic familiarity with or willingness to learn sales tools like Salesforce, ZoomInfo, and LinkedIn Previous experience in a customer-facing role (retail, service industry, call center, etc.) is a plus but not required Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - $24.60 - $28.85 base, with commission potential. For employees outside the U.S., benefits may vary to ensure compliance with local laws and regulations. If you have any questions about Invoca's benefits offerings in your region, please reach out to our People Team. DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

Job Description Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction - driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture. The Opportunity: As an Agentic AI Analyst at Invoca, you will play a pivotal role in shaping and refining the emerging category of agentic AI applications. Within our Product organization, you'll collaborate closely with a cross-functional team - including Product Managers, Engineers, Data Scientists, and Customer Success - to identify, evaluate, and operationalize innovative agentic use cases that directly improve customer outcomes and advance Invoca's strategic AI vision This role requires hands-on experience working with agentic AI systems in real or near-production environments, including multi-step reasoning agents, tool-using agents, and human-in-the-loop workflows. This is an opportunity to grow your product skillset at the intersection of customer needs, agentic AI system design, and real-world AI performance. You will contribute to building new features, evaluating agent performance in production, and distilling insights from field engagements and system data to inform product priorities. You should bring strong problem-solving ability, curiosity around emerging AI capabilities, and confidence working across stakeholders to translate ambiguity into clarity and execution. What You'll Do: Drive Customer Discovery & Use Case Validation: Engage directly with GTM, Sales Engineering, and Customer Success teams to uncover high-value customer problems. Evaluate agentic AI fit by mapping use cases to operational workflows and measurable outcomes. Analyze Product Usage & Behavioral Signals: Investigate call transcripts, user interactions, and system behavior logs to surface automation opportunities. Identify usage patterns, drop-off points, and signals that inform future agentic capabilities. AI Agent Design and Evals: Design, evaluate, and iterate on agentic AI behaviors, including planning logic, tool invocation, state management, and human-in-the-loop decision points. Prototype and Scope New AI Agent Concepts: Collaborate with Product and Engineering to define and scope early-stage agentic solutions. Translate customer insights and system data into experiment-ready prototypes, beta features, or refined prompt workflows. Monitor AI Agent Performance in Production: Track and interpret key metrics-such as task completion rates, fallback frequency, and customer feedback-to assess agent efficacy and prioritize improvements. Refine Prompts, RAG Strategies & Tooling: Partner with engineering and ML teams to optimize agent behaviors. This includes improving prompt engineering, adjusting retrieval strategies, or enhancing integrations with internal tools Identify and Resolve Agentic Edge Cases: Systematically uncover and document edge cases, unintended behaviors, and regression risks. Work cross-functionally to triage issues and ensure stability of agent interactions in production. Document Agent Workflows & Best Practices: Own the creation and maintenance of internal documentation for agent designs, expected behaviors, and troubleshooting guides. Maintain and evolve internal playbooks for reuse and scale. Enable Cross-Functional Teams & Customers: Support Product Marketing and Enablement by developing clear collateral and training on agentic AI features. Act as a product representative in customer meetings, agile ceremonies, and internal demos. What You Bring: 3+ years of experience in product, analytics, or technical customer-facing roles within SaaS or enterprise software. Practical experience with agentic AI systems in production/near-production, including multi-step reasoning, tool-use, and human-in-the-loop agents. Familiarity with LLMs, prompt design, or AI orchestration frameworks (e.g., LangChain, LangGraph) is a strong plus. Demonstrated ability to work independently on medium-scope initiatives and balance tradeoffs across requirements, user value, and implementation effort. Skilled at breaking down ambiguous problems, gathering data, and proposing thoughtful, data-driven solutions. Strong communicator who can adjust messaging across technical and non-technical stakeholders. Highly collaborative and comfortable working across engineering, GTM, and design partners. To Apply: If you are a visionary product leader with a passion for Conversational AI and a desire to make a significant impact, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - Salary Range $94,000-$134,000/year plus bonus potential DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote

Invoca leads the revenue execution platform market by using AI to link online marketing with offline sales teams and optimize every stage of the buying journey. With over 300 employees, 2,000+ customers, and $100 million in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184 million from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team The Customer Marketing Team at Invoca is responsible for building strong, lasting relationships with our customers through engaging marketing programs, advocacy initiatives, and community-building efforts. This team plays a critical role in deepening customer loyalty, increasing retention, and amplifying customer voices across our brand. The team works closely with Sales, Product, Customer Success, and Marketing to translate customer stories into strategic growth opportunities for the company. About the Role The Customer Marketing Manager is responsible for creating and executing programs that drive advocacy, engagement, and retention within Invoca's customer community. This role acts as a key liaison between customers and internal teams, ensuring that Invoca's customers are celebrated, supported, and empowered to share their success stories. The ideal candidate will bring creativity, strategic marketing acumen, and a passion for storytelling to build programs that transform delighted customers into advocates. This is an individual contributor role reporting to the Director of Customer Marketing, and it is a remote position. You Will Create and execute measurable multi-channel marketing programs that drive customer advocacy and improve retention. Own and expand Invoca's Customer Advocacy program, maintaining strong relationships with customer advocates and ensuring mutual success. Produce and manage customer user groups, including scheduling, content development, speaker coordination, and performance tracking. Promote customer success stories and thought leadership across Invoca channels-including newsletters, blogs, webinars, and internal communications. Collaborate cross-functionally to support product launches, internal enablement, and promotional content development. Partner with Sales and Marketing to leverage customer stories for references, case studies, testimonials, and event participation. Secure and coordinate customer participation in speaking engagements, analyst sessions, and press opportunities. Drive engagement in customer feedback initiatives such as G2 reviews, NPS surveys, and product beta programs. Stay current on industry trends and best practices in customer marketing, identifying new opportunities to showcase customer success. Have strong AI fluency and apply an AI-first mindset, using AI tools to streamline workflows, surface insights, and enhance customer engagement strategies. You Have 4+ years of experience in customer marketing, advocacy, or demand generation at SaaS or B2B technology company Strong communication and presentation skills, with the ability to craft persuasive narratives for internal and external audiences Creative marketing instincts and storytelling ability to highlight customer impact and drive engagement Proven project management skills with a high attention to detail and the ability to manage multiple initiatives independently A track record of delighting customers and nurturing long-term relationships that drive loyalty Familiarity with marketing automation (Marketo experience a plus) and community management software Strong analytical and problem-solving skills, with experience in data-driven decision making and A/B testing High emotional intelligence, collaboration skills, and passion for customer experience Salary, Benefits & Perks At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits include: Flexible Time Off - Take the time you need to rest and recharge. Paid Holidays - 16 U.S. paid holidays, including a winter break. Health Benefits - Medical, dental, and vision coverage with multiple plan options, including fertility assistance. Retirement - 401(k) with up to 4% company match. Stock Options - Share in Invoca's growth and success. Mental Health Program - Comprehensive support through SpringHealth. Paid Family Leave - Up to 12 weeks of 100% paid leave for family care or bonding. Paid Medical Leave - Up to 12 weeks of 100% paid leave for medical needs. InVacation Bonus - Thank-you bonus after 7 years of service. Wellness Subsidy - Apply toward fitness memberships or wellness activities. Position Base Range: $70,000 - $85,000 / plus bonus or variable DEI Statement We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace. #LI-Remote

Job Description Senior Information Security Analyst II (AI Focus) About the Opportunity at Invoca At Invoca, we offer a truly unique and valuable engineering experience. You'll join a team of world-class engineers dedicated to scaling our AI and Information Security program within our rapidly growing company and SaaS application. We empower you to discover innovative ways to secure our platform and people. Our remote-first team is committed to upholding high standards through modern methodologies of agile software development, test-driven development, and DevOps. Our Information Security Team: A Culture of Empowerment and Ownership Our Information Security team is dedicated to building trust and resilience into everything we do at Invoca. We embed security and compliance into our products and operations, enabling the company to move quickly and confidently without sacrificing safety. By combining security engineering expertise with compliance excellence, we protect our platform, meet and exceed industry standards, and empower innovation. If you're passionate about solving complex challenges, driving a security-first mindset, and helping build a culture of trust, you'll find a home here. You'll join a team where everyone is striving to constantly improve their knowledge of tools, practices, and processes. We are an incredibly supportive team, swarming when problems arise and providing great feedback to help each other grow. Working on our close-knit, cross-functional teams offers a fantastic opportunity to expand your knowledge across various domains, from databases to front ends to telephony and everything in between. We are passionate about continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, and hiring fantastic teammates; and we love to share these passions with each other. Learn more about the Invoca development team on our blog and check out our open source projects. How You'll Contribute and Grow Shape AI & Security Compliance: You'll play a key role in executing a comprehensive global AI and security compliance strategy, aligning with our business objectives and values. You'll contribute to ensuring compliance with international regulations and frameworks such as ISO 42001, ISO 27001, PCI DSS 4.0, SOC 2, GDPR, CCPA, and HIPAA. You'll collaborate with diverse teams (Product, Engineering, AI/ML, HR, Legal, Sales) to foster responsible and ethical AI practices through policies, controls, and communications. Strengthen Audit & Risk Management: You'll participate in regular internal and external AI and information security audits, ensuring our compliance programs are effective. You'll help identify control gaps, provide context to risk owners, and contribute to improvements that mitigate compliance and AI-related risks. You'll also work across teams to build a comprehensive risk register and offer guidance on Third-Party Risk Management (TPRM) and vendor risk management. Advance Policy & Program Development: You'll assist in creating and updating policies to address internal and external threats, including emerging AI risks like adversarial AI, data poisoning, and model drift. You'll help embed responsible AI and security practices into our development lifecycle through policies, playbooks, continuous monitoring, and governance guardrails. Build Customer Trust & Enable Sales: You'll support our Customer Success and Sales teams by responding to customer AI and security questionnaires, identifying opportunities for automation and process improvement. You'll build customer confidence in Invoca's AI systems and compliance programs through direct interactions and develop scalable solutions for sales enablement, including standardized compliance documentation and AI risk transparency materials. Drive Education & Awareness: You'll keep stakeholders informed about new AI regulations and compliance changes, proactively preparing the organization for third-party audits and certifications. You'll train employees on AI risk management, ethical AI principles, and compliance responsibilities, promoting awareness of AI trust, accountability, and transparency across the organization. Team Enablement & Leadership: You'll provide roadmap guidance for the long-term direction of AI and compliance practices within the team. You'll mentor junior team members, helping them build skills in AI compliance, auditing, and governance frameworks, and participate in on-call rotations to support security operations, incident response, and production reliability. What We're Looking For in You Strong knowledge and experience with compliance frameworks, including ISO 42001, ISO 27001, PCI DSS 4.0, SOC 2, GDPR, HIPAA, and CCPA. Understanding of AI risk management, governance, and ethical AI principles (bias, fairness, transparency, accountability). Excellent verbal and written communication skills with the ability to explain complex AI compliance requirements to diverse teams. Experience with compliance audits, evidence collection, and policy creation for both security and AI systems. Team leadership or project management experience, with a proven ability to mentor and influence cross-functional stakeholders. Familiarity with operational security practices: log analysis, incident response, on-call participation, and escalation management. Understanding of modern technical environments, including cloud computing, Infrastructure as Code, CI/CD pipelines, and SDLC processes. Deep understanding of AI policy domains such as explainability, transparency, fairness/non-discrimination, accountability, and the ability to design practical monitoring (e.g., fairness trackers) that align with evolving standards. Depth of knowledge beyond surface-level compliance, with the ability to adapt in the face of a rapidly changing and evolving AI regulatory landscape. This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position. Salary, Benefits & Perks: At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include: Please note that benefits for teammates outside the U.S. may vary in accordance with their country's laws and regulations. Flexible Time Off - We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. Paid Holidays - Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. Health Benefits - Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. Stock Options - All employees are invited to share in Invoca's success through stock options. Mental Health Program- Well-being support on a broad range of issues is available through our SpringHealth program. Paid Family Leave - Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. Paid Medical Leave - Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. InVacation - As a thank-you to our long-term team members, we offer a bonus after 7 years of service. Wellness Subsidy - We provide a subsidy that can be applied toward gym memberships, fitness classes, and more. Position Base Range - Salary Range $107,000 - $161,000/yr plus bonus potential DEI Statement Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." Gregg Johnson CEO And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences. We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. #LI-Remote