ISG Technology jobs - 34 jobs

Job Title: Senior Account Executive Department: Sales Reports To: VP of Sales & Marketing Typical Hours Full Time Those Supervised: None FLSA Status: Exempt Travel Required? Percentage: 50% + Last Revision Date: 09/2023 Location(s) Overland Park, Wichita, OKC About ISG TechnologyAt ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the SuccessAs part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70 (compared to the industry average of 47). If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Meet / Exceed Sales Goals Nurture Clients to Grow AV Ensure Alignment with Tech Stack Be the “Face” of ISG to the Marketplace Job Summary: The Senior Account Executive plays a key role in accelerating an organizational sales transformation in the mid-market business (75-500 employees). As a Senior Account Executive, you will have ownership in transforming client businesses by teaching and educating clients and prospects on how our core set of technology solutions can grow their business, cut costs, and increase efficiencies. You will be responsible for generating revenue by establishing business relationships with new customers, pursuing new business opportunities, and maintaining established accounts, selling IT solutions to business customers. You will use your communication skills to provide both technical and strategic advice focused on solving business problems, creating business opportunities, and driving business outcomes. In addition, when needed and appropriate, the Senior Account Executive will act as mentor for the newer or more Junior Sales professionals within ISG Technology What you bring to the position: A love for the thrill of pursuing and closing new business accounts and a driven desire to capitalize on your experience in developing sales leads from initial contact to successful closure. You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion. Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.). Register and maintain customer contracts, renewals, and software upgrades. You will utilize your SALES ACUMEN to drive sales by directly participating in the sales process through: Developing a robust prospect pipeline by reaching out in both traditional means and looking for new ways to identify and qualify potential clients and business opportunities. This might include establishing meaningful meetings, sales campaigns, educational events, phone calls, emails, attending community events and other creative approaches that lead to client/prospect lead development. Effectively, sales activities lead to MEETINGS, which lead to OPPORTUNTIES, which lead to DEALS. Identifying client needs and suggest appropriate products and services; prepare formal proposals in response to RFPs. Proactively seeking new business opportunities in the market, as well as upsell and cross-sell to existing clients. Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure. Effectively closing sales in a timely manner. You will use your COLLABORATIVE SKILLS to: Develop and maintain positive relationships with vendors. Participate in internal meetings. Research possible solutions through manufacturers, distributors, technical support, etc. Support the Company by completing all other job duties assigned. You will manage and grow existing accounts utilizing the strength of your CUSTOMER SERVICE SKILLS to: Grow existing business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to ongoing or newly developing needs. Consult with customers to assess their business needs. Identify and promote sales opportunities to existing customers. Follow up with customers post-installation for feedback. Communicate details of technology implementation to service and purchasing departments. Track project progress, communicating to customers and ISG team members and departments. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. You will meet the following educational, licensing, certification and work experience requirements: Hold a high school diploma or GED required. Bachelor's degree in related field preferred. A minimum of 2-3 years of successful outside sales experience. Experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components. Have a proven track record of successfully selling advanced technology solutions. Travel to client sites required; hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Full-time Description Are you a proactive problem-solver with a knack for translating tech into customer success? Do you enjoy bridging the gap between software and service for community-focused clients? If so, we'd love to have you join our team as a Third Party Customer Support Specialist! In this role, you'll be a key contributor to our Customer Support team, responsible for supporting DCI's ancillary products and ensuring smooth implementation and utilization for our community bank clients. Your expertise helps local banks deliver modern solutions, supporting the heartbeat of Main Street economies across the country. What You'll Do: Key responsibilities include: Deliver 1st and 2nd level customer support for third-party and ancillary DCI products. Create, log, and manage detailed case information for client inquiries. Assist with incoming support center calls and on-call rotation duties. Coordinate with development teams on testing, documentation, specs, and release cycles. Install and test new software releases for DCI and third-party applications. Act as a liaison with customers, ensuring complete and satisfactory use of DCI services. Lead and coordinate assigned project and release efforts. Provide backup support across departments including Education, Development, Sales, CRM, and Implementation. Maintain organized personal and shared work areas, and contribute to continuous improvement across support functions. A Day in the Life: Imagine starting your day by reviewing client cases and collaborating with our development team on testing the latest software release. Then you might hop on a call to walk a bank through setting up a third-party tool, followed by logging detailed documentation and checking in with your Ancillary Support Manager on current projects. You'll end the day knowing that your expertise helped local banks deliver big-league service to their customers. Why Join DCI? At DCI, you're not just filling a role-you're joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service. You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry. Our Core Values: The Customer Comes First - Always : You'll be focused on delivering the best possible experience for our clients, ensuring their needs are always met. Attitude Over Aptitude : We prioritize a proactive mindset over specific technical skills-you bring the right attitude, and we'll provide the tools for you to succeed. Open and Frequent Communication : Transparency and collaboration define our success, so you'll be expected to keep clients and team members informed at all times. Trust and Accountability : At DCI, trust is earned through accountability. You'll own your work and always strive for the highest standards. Honesty and Integrity in Everything We Do : We expect every decision and action to align with our values, ensuring ethical and honest business practices. Ready to Apply? If you're ready to make an impact and grow your career with DCI, we'd love to hear from you. Apply today! Requirements What We're Looking For: Required Qualifications: Bachelor's degree or equivalent work experience. Minimum of two years of technical experience. Three or more years in the financial services industry. General understanding of banking operations and financial data processing. Strong working knowledge of Microsoft Excel, Word, Office Suite, and Windows applications. Excellent written, verbal, and interpersonal communication skills. Strong analytical, problem-solving, documentation, and testing skills. Ability to manage multiple tasks with effective planning and time management. Willingness to travel and participate in on-call rotations when needed. What Will Help You Stand Out: Preferred Qualifications: In-depth knowledge of DCI operations and ancillary product suite. Familiarity with web applications and compliance regulations in banking. Proven experience coordinating projects or releases within a technical support or development environment. Background in client-facing roles with a focus on technical troubleshooting and product education. Banking experience is always a plus at DCI! Salary Description $50,000 - $65,000

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving customer satisfaction, retention, and growth across assigned accounts. You will ensure seamless delivery of services, proactive account management, and measurable customer outcomes. You will also combine strong organizational skills with customer-facing experience, and a results-driven mindset. **This position is not available to residents of** **California** **.** **Responsibilities** **Customer Retention & Success** + Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention. + Conduct regular **account reviews** to assess customer goals, usage, and outcomes, providing actionable recommendations. + Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies. **Delivery Fulfillment** + **Facilitate service delivery** by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place. + Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers. + Partner with internal operations, instructors, and vendors to guarantee a seamless customer experience. **Account Operations** + Oversee the **day-to-day management** of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems. + Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met. + Develop and deliver account-level reporting on performance, usage, and ROI. **Growth & Lead Generation** + Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close. + Partner with Sales and Business Development to generate **qualified leads** and expand existing customer relationships. + Share customer insights and success stories to support marketing and sales initiatives. Perform miscellaneous duties as assigned **Behavioral Competencies** + Excellent written oral communication/presentation, and relationship-building skills + Strong project management and organizational skills, with the ability to juggle multiple priorities + Professionalism with a high degree of business savvy and strong demonstration of intellect, executive presence and sales acumen + High sense of urgency. Willingness to do what it takes to meet revenue goals while maintaining the absolute highest standards in terms of honesty, integrity and business ethics + Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with employees to grow the business + Self-starter who provides creative and pragmatic solutions to business issues and problems + A positive, results-oriented attitude, with a sense of enthusiasm **Qualifications** + Experience in education, certification, training services, Cyber strongly preferred + Proficiency with CRM systems, reporting tools, and order processing workflows **Education and Work Experience** + Bachelor's degree in related field preferred, or equivalent work experience + 5+ years in Customer Success, Account Management, Training Delivery Coordination, or similar role **Physical and Mental Demands** + 25% travel required; this may increase where needed and may be required on short notice + Remain in a stationary position, often standing or sitting, for prolonged periods + Work extended hours when needed + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _3 months ago_ _(10/21/2025 8:14 AM)_ **_Job ID_** _2025-2190_ **_\# of Openings_** _2_ **_Category_** _Sales_

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Associate Psychometrician is responsible for the accuracy and validity of exams by analyzing data that is instrumental to measuring the performance of items and candidates on ISC2 qualification examinations. The role supports these efforts by contributing to exam form/pool construction; standard setting benchmarks; job task analysis; supporting exam security investigations; enforcing program policies and procedures and complying with accreditation requirements for ISC2 certification programs. ****This position is not available to residents of California**.** **Responsibilities** + Support on-going psychometric compliance with ANAB ISO/IEC 17024. + Assist in performing analyses and creating tables and/or performing quality checks for use in publications including white papers and technical manuals. + Support maintenance of departmental Exam Development, Exam Administration and Exam Security policies and procedures that are psychometrically related. + Support the maintenance and compliance with ISC2 program psychometric-related policies and procedures. + Monitor and analyze daily exam administration statistical holds by conducting data forensics analysis. + Assist in preparing and/or performing in-depth quality checks on data sets and analysis code for psychometric and/or research analyses. + Assist in performing analyses, replications, and/or quality reviews of psychometric analyses in item calibration, equating and scaling, item and test analyses, DIF, test construction activities, and analyses for technical reports. + Assist in evaluating item pools for suitability for various assessment designs and advises internal staff on asset development needs. + Perform miscellaneous duties as assigned. **Qualifications** + Familiarity with Classical Test Theory and Item Response Theory. + Familiarity with fixed-form linear and Variable-length Computerized Adaptive Test (CAT). + Excellent interpersonal skills and experience to communicate with a highly diverse and international client base. + Exceptional interpersonal, networking, and stakeholder management skills with emphasis on verbal communication and interfacing with a diverse array of people. + Strong computer and technical skills including MS Office Suite (Word, Excel, PowerPoint), internet, and web applications. + Experience with computer software packages commonly used in psychometric work and research (e.g., R, SAS, WINSTEPS, MS Excel). **Education and Work Experience** + A graduate degree or all but dissertation (ABD) from an accredited university in Psychometrics or a related field is required. + ABD-3 years of operational psychometric experience is required. + Experience with computer software packages commonly used in psychometric work and research (e.g., R, SAS, WINSTEPS, MS Excel). **Physical and Mental Demands** + Work normal business hours and extended hours when necessary, adjusting to various time zones. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _11 hours ago_ _(1/16/2026 2:14 PM)_ **_Job ID_** _2026-2304_ **_\# of Openings_** _1_ **_Category_** _Exams/Statistics_

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Responsible for performing daily accounting activities; ensuring that proper accounting and recording of company transactions are performed in an accurate and timely manner. Responsible for cash reconciliation activities, accounts payable processing, accounts receivable processing and collections. Responds to inquiries and contacts other departments and/or vendors and customers to resolve a variety of problems. Assists in performance of various clerical duties. Maintains policies and procedures necessary to ensure compliance with rules and regulations and proper system of internal controls. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: Obtain approval and general ledging coding for vendor bills. Calculate and record use tax on vendor invoices, as applicable. Process payments for customer invoices. Research and resolve invoice discrepancies. Follow up with customers on past due/disputed amounts and work with other personnel to resolve issues. Research and resolve invoice/bill discrepancies. Maintain vendor and customer information and prepare annual 1099 forms. Prepare monthly GL account reconciliations. Prepare and reconcile all cash activity including analysis and explanation of key variances. You use your COLLABORATIVE SKILLS: Compile and prepare reports/schedules related to internal and external audits as required. Provide data entry assistance for posting, accounting information such as journal entries. Assist in development of internal financial policies and internal controls. Assists in month and year-end closings. Provide assistance with questions relating to general ledger entries and departmental expenses. Support the company by completing other duties as assigned. Requirements As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identify external threats and opportunities and adapt strategy to changing conditions. Planning and organization - Organize and manage multiple priorities; plan work activities; use time efficiently; plan for additional resources; set goals and objectives; meet deadlines. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Task & Detail-Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner; focus and concentrate; perform tasks with a high-level of accuracy and attention to detail. You will meet the following educational, licensing, certification and work experience requirements: Associate's Degree in Accounting or related field required, Bachelor's Degree is preferred. 2+ years of accounting experience required. Knowledge of Generally Accepted Accounting Principles (GAAP). Must have strong skills in Microsoft office software (excel, word, outlook). Skilled in using accounting software. Ability to manage multiple projects and ongoing tasks while consistently meeting deadlines. Ability to keep data, files, and all other company information confidential. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will embrace the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges. We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Inclusion, and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness. ****This position is not available to residents of California**.** **Responsibilities** **Agile Ceremonies & Coaching** + Lead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives. + Ensure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs. + Reinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency. + Promote a culture of accountability, transparency, and continuous improvement. **Jira Management & Ticket Governance** + Serve as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting. + Ensure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status. + Oversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules. + Partner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow. + Identify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog. **KPI Tracking & Reporting** + Track, measure, and report Agile KPIs to business and technical leadership on a recurring basis. + Maintain visibility into team performance, identifying trends, risks, and opportunities for improvement. + Produce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time. + Provide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations. + Support resource allocation discussions by providing data-driven insights into capacity and workload. **Cross‑Functional Collaboration** + Partner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies. + Collaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately. + Communicate impediments, risks, and delivery expectations to leadership and cross functional teams. + Assist in release readiness coordination with development and QA teams. **Learning & Continuous Improvement** + Develop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy. + Identify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards. + Continuously learn and adapt methods to support team productivity and organizational agility. **Other** + Perform other miscellaneous duties, as needed. **Behavioral Competencies** + Highly organized with strong attention to detail. + Collaborative, team-oriented, and proactive in resolving issues. + Comfortable enforcing process standards and holding teams accountable in a constructive way. + Adaptable, curious, and eager to learn the business domain and systems. **Qualifications** + Expert knowledge of Jira configuration, dashboards, filters, and workflow management. + Strong understanding of Agile methodologies, Scrum practices, and backlog management. + Ability to analyze sprint metrics and turn data into meaningful insights. + Familiarity with Confluence, workflow diagrams, and Agile documentation. + Strong communication skills with the ability to work effectively across business and technology groups. + Background in cross‑functional collaboration across product, business analysis, and engineering. **Education and Work Experience** + Bachelor's degree preferred. Will consider candidates with a high school diploma and 5+ years of relevant work experience in lieu of a degree. + Minimum 2 years of experience as a Scrum Master or Agile Project Coordinator. + Strong hands-on experience managing Jira at an administrative or advanced power-user level. + Proven track record facilitating Agile ceremonies and coaching teams. + Demonstrated experience in reporting Agile metrics and presenting data to stakeholders. **Physical and Mental Demands** + Ability to travel up to 5% of time, may also include overnight travel. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _1 week ago_ _(1/9/2026 3:37 PM)_ **_Job ID_** _2025-2280_ **_\# of Openings_** _1_ **_Category_** _Project Management_

Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: 1) Client Relationship 2) Recurring Financial Metric for Assigned Account(s) 3) Continuous Improvement 4) Maximize Service Offerings Provided to All Clients Through Providing Recommendations to Team 5) Service Delivery and CSAT for Assigned Account(s) Job Summary: Technical Account Manager I (TAM) will have overall responsibility for an account or set of accounts as assigned. The TAM will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM will have responsibility for day-to-day account leadership and for client presentations related to ISG services, escalation resource for clients and ISG related actions as required. The role will liaison for all project activities from any ISG resource assigned to the clients that are supported by the TAM. Job duties also include end to end responsibility for delivery of service, SLA analysis and reporting, financial analysis, and customer satisfaction. Ongoing review to ensure all ISG service catalog offerings are being evaluated to implement to client (cross-sell) and working with delivery team to maximize account profitability targets. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Supporting Account Executive to ensure client reviews are performed as required contractually and per governance model. Includes all operational and strategic client meetings. Monthly and Quarterly Business Reviews and ownership of all content related to services, operations, strategic technology recommendations and support presentation to client. Partnering with Solutions Architects to build and maintain assigned client technical roadmaps. Actively participating in monitoring of assigned client's technical projects with the Project Manager and technical team to ensure service delivery standards. Leveraging business and technical knowledge and expertise to drive business process improvements. Recognizing areas for internal improvement and work with teams to develop plans for implementation. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registration. Provide regular updates of the progress and status of specific projects and MSP activities. You will use your COLLABORATIVE SKILLS to: Interact closely with finance team to analyze ongoing financial reporting / charging and maximizing profitability for account(s). Coordinate meetings with customers, internal and cross-functional teams. Generate meeting materials and produce post-meeting deliverables. Effectively work with teams to identify / mitigate delivery risks and participate in the creation of risk mitigation plans. Collaborate across all business units to control resource requests while aligning to budgets and project plans Demonstrate a commitment to ISG Technology's Core Values. Support the Company by completing all other job duties assigned. You will use your TECHNICAL SKILLS to: Assure all onboarding activities, quality, and signoff on go-live as required for account(s). Manage day-to-day execution of project workstreams. Assist with the planning, tracking, documentation, and status updates for the project. Facilitate the definition of project scope, goals, and deliverables for specific projects, as assigned. Maintain a full understanding of each Managed Services solution including technical design, financial modeling, and contractual terms and conditions for each client. Use a variety of delivery management tools to manage progress, reviews, retrospectives, resource capacity, and level of effort. You will use your CUSTOMER SERVICE SKILLS to: Interact with leadership from delivery organization(s) supporting accounts to ensure proper delivery quality and services based on scope of services agreement. Ensure proper change management review and approval for any client related changes across services. Interact day to day with clients and act as focal point for client owned activities and deliverables related to any services provided You will use your LEADERSHIP SKILLS to: Exercise solid leadership skills combined with strong business acumen, excellent communication skills, and in-depth analytical capabilities. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, operational, and technical service presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification and work experience requirements: Bachelor's Degree or equivalent experience required. Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required. Minimum 2 years' experience in an external or internal customer service delivery position. Experience working for an established managed or cloud services provider (MSP/CSP) preferred. Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook). Have a working knowledge of ConnectWise (or ITSM tooling as required), InfoSight, Auvik and CW RMM outputs, or related technologies is preferred. Have a working knowledge of multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, CW RMM, Barracuda, Webroot, FortiEDR, Knowbe4, and others is preferred. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: Responsible for supporting and supervising daily accounting activities; ensuring that proper accounting and recording of company transactions are performed in an accurate and timely manner. Supports all aspects of general ledger accounting including analysis and reconciliations of both balance sheet and income statement accounts. Develops and maintains the policies and procedures necessary to ensure compliance with rules and regulations and proper system of internal controls. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Developing and maintaining a system of internal controls to ensure compliance with accounting rules and regulations. Developing and maintaining asset recordkeeping in accordance with accounting rules and regulations. Maintaining inventory recordkeeping in accordance with accounting rules and regulations. Managing property tax reporting requirements. Maintaining a documented system of accounting policies and procedures while managing any outsourced accounting functions. Seeking opportunities to implement new processes, products, and system technology to meet operational objectives, including automating recurring department tasks. Developing and maintaining financial software used by the company. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Perform all tasks associated with the general ledger; including but not limited to, entering monthly journal entries, executing monthly closing of general ledger, producing financial statements, bank reconciliations, inventory reconciliations, intercompany accounting and reconciling general ledger related accounts. Produce month-end financial reporting package and any management reporting to support business leaders. Analyze and explain actual vs. budget operating performance. Perform monthly sales/use tax return compilation and reporting while ensuring compliance with tax rules and regulations. Prepare and submit monthly/quarterly/annual regulatory reports, ensuring accuracy and timeliness. Manage company cash flow on a daily basis. Support company legal/contract review activities. You will use your PEOPLE MANAGEMENT SKILLS to inspire and coach your team by: Overseeing proper recording and interpretation of intercompany accounting activities. Overseeing accounts receivable, accounts payable and payroll activities, ensuring accuracy and timeliness. You will use your COLLABORATIVE SKILLS to: Assist with internal and external audits. Prepares annual operating and capital budgets in partnership with CFO and company leadership; including reviewing and advising on strategies to meet overall goals and objectives. Provide input and support financial forecasting activities. Support the company by completing other duties as assigned. You will use your LEADERSHIP SKILLS to: Actively manage a team of accounting staff by providing leadership, direction, accountability, objective setting, key performance indicators and support. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Bachelor's degree in Accounting required. Master's degree in Accounting, Finance, or Business and/or CPA required. Minimum 5 years of progressive accounting experience, including month-end/year-end closing experience. Minimum 3 years of supervisory experience. Prior experience in accounting leadership role. Related industry knowledge and experience a plus. Demonstrated knowledge of Generally Accepted Accounting Principles (GAAP). Must have exceptional accounting, data analysis, critical thinking, and problem-solving skills. Must have exceptional skills in Microsoft office software (excel, word, outlook). Skill in using and maintaining accounting and payroll software. Must have managerial skills and be able to function in a supervisory role. Must be able to juggle multiple projects and recurring tasks while meeting all deadlines. Knowledge of state and federal financial reporting laws and regulations. Knowledge of financial reporting and analysis. Ability to develop, maintain, and adhere to company policies and procedures. Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems. Ability to keep data, files, and all other company information confidential. High degree of integrity and honesty. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job Title: Financial Analyst Department: Finance Reports To: Senior Financial Analyst Typical Hours Full-time Those Supervised: None FLSA Status: Exempt Travel Required? Percentage: No Last Revision Date: 08/2023 Location(s) Overland Park About ISG TechnologyAt ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the SuccessAs part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70 (compared to the industry average of 47). If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Variable Compensation Calculations Recurring Financial Metric Reporting Sales Forecasting and Reconciliation Ad-Hoc Reporting Job Summary: As a Financial Analyst you play a key role in accelerating organizational success by collecting business data, analyzing information, ensuring accurate reporting, and developing improvement and enhancement solutions for the Twin Valley Family of Companies. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your COLLABORATIVE SKILLS to: Work directly with all levels of the organization to identify problems, understand complex business concepts, analyze opportunities, develop, recommend, and implement business solutions. Administer variable compensation plan, create, send, perform ongoing maintenance, check for accuracy, and process documentation. Promote team values, demonstrate positive team behavior, and contribute towards building and maintaining an elevated level of morale. Research and implement continued automation of compensation and other recurring reporting, adding additional tools to increase efficiency and enhance visibility, as necessary. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Administer financial reports for internal and external use by collecting, organizing, formatting, and presenting information in a manner understood by end users. Administer and maintain compensation plans and files. Develop and maintain dashboards and key performance indicator (KPI) reporting in collaboration with accounting, market leaders, department leaders, and senior leadership. Maintain operational and KPI analysis reports and provide recommendations for improvement. Develop templates for annual operating and capital budgets in partnership with the Senior Financial Analyst and company leadership; including reviewing and advising on strategies to increase efficiency. Maintain financial forecasting models to provide insight to future company performance. Ensure financial data integrity in alignment with Controller and Senior Financial Analyst. Develop and maintain standard costing systems and maintain pricing/cost models. Help drive the implementation of technology and process solutions from concept to completion including improvements to existing systems. Assist in design and maintenance of data systems and databases. Identify trends and developments in competitive environments and presents findings. Ensure compliance with corporate policies and procedures. Perform ad-hoc data analysis, forecasting, reporting, and special projects. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Strategic Thinking - Develop strategies to achieve organizational goals, identify opportunities, and adapt strategy to changing conditions. Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Presentation - Deliver business presentations to internal customers. Ethics - Inspire the trust of others; work with integrity and ethically; uphold company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Customer Service - Communicate with customers, employees and various business contacts in a prompt, professional and courteous manner. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well; work with and communicate with all levels of management throughout the organization. Planning and organization - Prioritize, organize, and manage multiple priorities and meet scheduled deadlines while handling multiple tasks; use time efficiently; plan for additional resources; set goals and objectives. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; keep commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Work effectively in both independent and team settings. Detail & Task Oriented - Manage and follow through on multiple tasks, items, and communications in a timely manner. Perform work with an exceptional attention to detail. You will meet the following educational, licensing, certification, and work experience requirements: Bachelor's degree in Data Analytics, Finance or related Business discipline required. 2-5 years of progressive experience as business, financial or Financial Analyst preferred. Data base structure experience. Advanced proficiency with Microsoft Office products (Excel, PowerPoint, Word, etc.). Familiarity with Microsoft Power BI, Vena, ConnectWise, and Sage Intact a plus. Familiar with standard concepts, practices, and procedures within IT services and telecommunications industries a strong plus. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Temporary Description Are you detail-oriented and methodical ? Do you enjoy keeping things running smoothly behind the scenes to support a bigger mission ? If so, we'd love to have you join our team as a Month-End Statement Specialist! In this role, you'll be a key contributor to our Backroom Services team in Hutchinson, helping ensure that statement processing and mail preparation for our community bank clients happens accurately and on schedule. Your attention to detail and ability to manage repetitive yet essential tasks directly supports the day-to-day operations of our clients-and their communities. What You'll Do: Key responsibilities include: Process and prepare bank statements and forms using folding, insertion, and other mailing equipment. Fold, stuff, and prepare overdraft/NSF notices and other special mailings. Apply postage and prepare outgoing mail in accordance with postal regulations. Sort, weigh, and post mail items; place posted mail into appropriate trays and deliver to distribution centers if needed. Monitor and maintain mailroom equipment and supplies such as envelopes. Follow daily schedules and quality standards set by the Backroom Services team. Assist with training new processors and answer questions as needed. Keep personal and shared workspaces clean and organized. Provide backup for other Backroom Services tasks and assist in resolving issues as they arise. A Day in the Life: Imagine starting your day by organizing and prepping large batches of statements, folding them with precision, and loading them into mailing machines. As the day progresses, you'll keep the workflow smooth by restocking supplies, checking for errors, and collaborating with your team to hit important deadlines. By the end of your shift, you'll know your work helped keep our clients' banking operations running seamlessly. Why Join DCI? At DCI, you're not just filling a role-you're joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service. You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry. Our Core Values: The Customer Comes First - Always : You'll be focused on delivering the best possible experience for our clients, ensuring their needs are always met. Attitude Over Aptitude : We prioritize a proactive mindset over specific technical skills-you bring the right attitude, and we'll provide the tools for you to succeed. Open and Frequent Communication : Transparency and collaboration define our success, so you'll be expected to keep clients and team members informed at all times. Trust and Accountability : At DCI, trust is earned through accountability. You'll own your work and always strive for the highest standards. Honesty and Integrity in Everything We Do : We expect every decision and action to align with our values, ensuring ethical and honest business practices. Ready to Apply? If you're ready to make an impact and grow your career with DCI, we'd love to hear from you. Apply today! Requirements What We're Looking For: Required Qualifications: Basic data entry proficiency. Strong visual error detection skills. Good verbal and interpersonal communication skills. Ability to maintain regular and reliable attendance. Strong organization skills and the ability to manage repetitive tasks with accuracy. Ability to lift up to 8 lbs. frequently and perform repetitive physical tasks like standing, sitting, folding, and inserting. What Will Help You Stand Out: Preferred Qualifications: Basic understanding of bank transaction processing in an image-based processing environment. Introductory knowledge of financial data processing, balancing, or bookkeeping. Experience working in a production or mailroom setting. Familiarity with using postage meters or folding/insertion machines. Prior banking experience is always a plus at DCI! Salary Description $16/hr

Full-time Description Are you a detail-oriented professional with a passion for customer service and technical problem-solving? Do you take pride in creating seamless experiences for clients and ensuring successful transitions to innovative technologies? If so, we'd love to have you join our team as an Implementation Specialist! In this role, you'll be a vital member of the Professional Services team, ensuring the successful conversion of new banks to the DCI data processing system. This position combines your technical expertise and client-focused approach to drive meaningful outcomes for community banks. If you thrive in dynamic environments and enjoy collaborating with others to drive meaningful results, this position is for you! What You'll Do: Key responsibilities include: Bank Conversions: Collect and prepare data from new client banks for system conversion. Collaborate with Programmers to submit and test converted data. Provide post-conversion training and consultation for client banks. Customer Support & Product Development: Assist in designing and testing new projects and enhancements for DCI systems. Provide back-up support for customer inquiries and concerns regarding DCI applications. Bank Consulting & Operational Audits: Conduct consulting and operational audits for client banks. Document findings and recommend actionable solutions. Implement or assist with recommended actions for clients. A Day in the Life: Imagine starting your day by collaborating with a new client bank to review their data and finalize the conversion process. You'll travel to the bank's location to deliver training and ensure seamless system functionality. Throughout the day, you'll partner with colleagues and provide technical insights, wrapping up with a sense of accomplishment knowing your work directly empowered a financial institution's success. Why Join DCI? At DCI, you're not just filling a role-you're joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service. You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company's success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry. Our Core Values: The Customer Comes First - Always : Your focus will always be on delivering top-tier service to our clients, ensuring their needs are met with precision and care. Attitude Over Aptitude : We value a proactive mindset and the willingness to learn over specific technical skills. If you have the right attitude, we'll help you gain the aptitude. Open and Frequent Communication : Transparency and collaboration are key to our success. You'll be expected to communicate openly with both clients and colleagues to ensure seamless operations. Trust and Accountability : At DCI, we trust our team members to take ownership of their work and hold themselves accountable to the highest standards. Honesty and Integrity in Everything We Do : We expect every team member to act with integrity, ensuring that all actions and decisions are ethical and in line with our values. Ready to Apply? Requirements What We're Looking For: Required Qualifications: Ability to travel approximately 50%, supporting conversion schedules. General knowledge of the banking industry and financial data processing. Strong verbal and interpersonal communication skills. Excellent leadership and relationship-building abilities. Regular & reliable attendance required. What Will Help You Stand Out: Preferred Qualifications: Bachelor's degree in business or equivalent experience. Three or more years of experience in the financial industry. Familiarity with bank compliance regulations. Advanced skills in financial computing, Microsoft Office applications, and Oracle databases. Exceptional problem-solving, documentation, and time management skills. Salary Description $60,000 - $65,000

Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: As a Sales Development Representative at ISG Technology you are responsible for identifying and developing new business opportunities by promoting IT Solutions that help organizations thrive. This role combines proactive outreach, strategic selling, and a passion for the technology to drive revenue growth and deliver exceptional value to our clients. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your STRATEGIC OVERSITE to efficiently: Assisting in the development and implementation of sales enablement strategies to improve sales team efficiency, effectiveness, and performance. Assisting in the development and maintenance/management of sales enablement materials, including playbooks sales scripts, presentations, and collateral You will utilize your SALES ACUMAN SKILLS to efficiently: Prospect for new business through a high volume of customer touchpoints including calls, emails, marketing activities, and virtual meetings (SDR). Collaborate with internal teams and partners to deliver best-in-class solutions tailored to each prospects unique challenges. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion. Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.). You will use your COLLABORATIVE SKILLS to: Collaborate with IT and cross-functional teams to integrate the CRM system with other business tools and platforms. Collaborate with sales leadership to establish and document sales methodologies, best practices, and standard operating procedures. Coordinate with sales managers to ensure smooth onboarding of new hires, providing them with the necessary training and resources. Work closely with marketing, product management, and other teams to align sales enablement initiatives with overall business objectives. Collaborate with marketing to develop sales enablement content and campaigns that support the sales process. Act as a liaison between sales and other departments, ensuring effective communication and knowledge sharing. Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancements. Support the Company by completing all other job duties assigned. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification and work experience requirements: Hold a high school diploma or equivalent required. Bachelor's Degree in Business or related field preferred. Previous work experience in sales or customer-facing roles typically gained over 2-5 years. Have experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components. Have a proven track record of successfully selling advanced technology solutions. Travel to prospect sites required; hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement - Daily improvement matters. Bold ideas move us forward. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** As we work to mature our marketing operations team,moving from transactional support to business partner, we are looking for someone to oversee this function. You will be a motivated, organized professional who will drive the acceleration in automation capabilities that increase team productivity and ensures quality across email campaign development, measurement, and reporting. With a strong emphasis on data-driven strategy and cross functional alignment, you will be managing the martech stack, creating and maintaining dashboards, ensuring data quality and compliance (GDPR, CCPA), providing actionable insights to leadership, and optimizing processes. You will have excellent knowledge, experience and a passion for marketing operations, including strong proficiency with Sales Cloud and Marketing Cloud. You will be a leader who has demonstrated depth in complex marketing operations and automations systems, and have strong knowledge of journey mapping and Salesforce Sales Cloud capabilities to enable on-going integration and alignment of Salesforce Marketing Cloud capabilities. You will also have experience with lead grading, scoring, and nurture/drip campaigns. Strong people skills are a must, to enable for effective assessment of user knowledge and deployment of user training to enhance system use and proficiency. ****This position is not available to residents of California**.** **Responsibilities** + Lead the ongoing integration and system optimization of Salesforce Marketing Cloud, with Salesforce Sales Cloud systems expertise to enable for true integration and transparency between systems. + Mentor and guide the marketing operations team + Ownership of marketing reporting - collaborating with stakeholders across the business to collate data sources, manage dashboards and provide marketing teams with actionable insights and recommendations to improve marketing performance. + Keep up to date on latest system upgrades/updates and convey changes of importance to the stakeholder user base + Lead the assessment and on-going training to improve overall system use and proficiency + Maintain a holistic view on all communications that are sent from multiple groups and systems, including Marketing Cloud, Salesforce, Commerce Tools, and Pearson VUE + Ownership of the ISC2 email calendar, connecting with stakeholders to ensure best practice on recency, frequencyand email targeting to manage the customer experience. + Collaborate with marketers, sales and comms team on ways of accelerating automation capabilities, increase team productivity and ensure quality across campaign development, measurement, and reporting + Oversee the development of comprehensive marketing automation journeys to mitigate competing messaging with targeted audiences + Oversee the marketing customization process, including the development of dynamic list and content + Deploy best practices in implementing lead grading, scoring, nurture and drip campaigns + Drive the improvement in tracking and reporting funnel conversion from Lead-MQL-SQL to Close Won/Loss + Explore social and advertising studio as well as other system capabilities to help improve implementation of cross-channel campaign strategies -Support Salesforce client database maintenance and client profiling to enable for effective cross/upselling efforts **Behavioral Competencies** + Ability to balance multiple projects simultaneously + Highly detail and results-oriented + A self-starter with strong execution and follow up skills + Strategic thinker who can translate vision into action + Highly organized with strong follow-through on execution + Comfortable working in a high-growth, fast-paced environment + Strong influencing skills and ability to work across teams **Management Responsibility** + Lead, build and mentor a high performing team within Marketing Operations, with the ability to build out from transactional, to partner relationships across the organization + Provide mentorship and technical guidance across assigned platforms and staff **Qualifications** + 6+ years of demonstratedproficiency with Salesforce Cloud platform products including Marketing Cloud and its integrated services + Ideally 3+ years of Sitecore or other Content Management System (CMS) experience + Strong analytical ability, and able to translate large, complex data sets into clear, actionable insights and recommendations + Expertise in CRM (e.g. Salesforce,Microsoft Dynamics 365) and marketing automation platforms + Advanced Microsoft Office skills + Proficient in HTML/CSS and Adobe Creative Suite a plus + Salesforce.com certifications a plus **Education and Work Experience** + Bachelor's Degree in related field required; Masters degree desirable + 8 years of Marketing experience, with at least 6 years marketing automation experience **Physical and Mental Demands** + Work extended hours when necessary + 5-10 % travel required + Remain in a stationary position, often standing or sitting for prolonged periods + Regular use of office equipment such as a computer/laptop and monitor computer screens **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _2 weeks ago_ _(1/5/2026 9:25 AM)_ **_Job ID_** _2025-2291_ **_\# of Openings_** _1_ **_Category_** _Communications/Marketing_

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values -Integrity, Advocacy, Commitment, Inclusion, and Excellence- drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you'll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization - an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more. **Position Summary** The Solutions Engineer supports the design, configuration, and delivery of product and platform solutions across the enterprise. This role collaborates with product owners, business analysts, engineering teams, and external partners to ensure platforms are scalable, well-documented, and aligned with business requirements. It supports technical execution by contributing to architecture design, platform configuration, and solution documentation. The ideal candidate is early in their technical career, eager to learn, and capable of contributing to solution design, system integrations, and continuous platform improvement. ****This position is not available to residents of California**.** **Responsibilities** **Solution Design & Implementation** + Contribute to the design of scalable, maintainable system architectures under senior guidance. + Design configurations, integrations, and workflows across enterprise platforms (CRM, CMS, eCommerce, marketing automation, analytics tools). + Participate in vendor evaluations, RFPs, and RFIs by comparing platform capabilities and summarizing findings. + Conduct impact assessments for new requests or changes across systems and data flows. + Contribute to prototypes and proof-of-concepts to evaluate solution options. **Documentation & Governance** + Prepare and maintain system documentation, including architecture diagrams, integration maps, and configuration logs. + Support compliance and governance reviews by documenting security, privacy, and data handling practices. + Contribute to platform governance by helping maintain configuration standards, naming conventions, and best practices. **Business & Technical Analysis** + Work closely with engineering, data, and product teams to ensure solution components align with overall architectural direction and enterprise goals. + Support the intake process by helping evaluate the complexity, effort, and dependencies of new requests. + Partner with product owners and business analysts to ensure solution feasibility. + Participate in sprint planning, backlog grooming, and release cycles. **Learning & Growth** + Develop knowledge of enterprise architecture frameworks and design patterns. + Stay current with emerging technologies and recommend opportunities for adoption. + Seek mentorship from senior architects to grow into more advanced solution design responsibilities. **Other** + Perform miscellaneous duties, as needed. **Behavioral Competencies** + Eagerness to learn, adapt, and grow under senior mentorship. + Ability to work collaboratively with cross-functional teams and manage multiple tasks in a structured way. **Qualifications** + Ability to document technical processes, configurations, and workflows clearly and consistently. + Foundational understanding of enterprise platforms (CRM, CMS, ERP, eCommerce, analytics). + Strong analytical and problem‑solving skills with attention to detail. + Ability to communicate technical concepts clearly to non‑technical stakeholders. + Familiarity with APIs, integrations, and cloud services (AWS, Azure, GCP). + Exposure to data modeling, ETL processes, or workflow automation tools. **Education and Work Experience** + Bachelor's degree preferred. Will consider candidates with a high school diploma and 6+ years of relevant work experience in lieu of a degree. + Minimum of 4 years of experience in technical solution delivery, systems analysis, or platform configuration. + Experience with collaboration tools like Jira, Confluence, Lucidchart, or similar. **Physical and Mental Demands** + Ability to travel up to 5% of time, may also include overnight travel. + Work normal business hours and extended hours when necessary. + Remain in a stationary position, often standing or sitting, for prolonged periods. + Regular use of office equipment such as a computer/laptop and monitor computer screens. + Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components. **Equal Employment Opportunity Statement** All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. **Job Locations** _US-Remote_ **Posted Date** _4 weeks ago_ _(12/23/2025 8:36 AM)_ **_Job ID_** _2025-2293_ **_\# of Openings_** _1_ **_Category_** _Information Technology_

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Owner of Technical Pre-Sales and Related Process Solution Design - Managed Recurring Revenue (MRR), and Professional Services (PS) Revenue Client Presentations, Assessments, Solution Reviews New MRR Job Summary: The Solutions Architect II, as a member of the Solutions Architect team, is responsible for the design and technical sales of technology solutions for ISG customers. Considered ISG Technical Generalist with a comprehensive understanding of ISG's entire portfolio. The Solutions Architect II will participate in ISG's sales, scoping and proposal creation processes, and work with the account managers, sales professionals, engineers, project managers, manufacturers, vendors, and distributors to fulfill role responsibilities, in addition to interfacing with clients and their vendors. The Solution Architects are fluent in the Managed Services portfolio and creating solutions and presenting solutions to our clients and perspective clients and educating those clients on the value of each offering. The Solutions Architect Team is the safeguard between the sales and project delivery teams and is one of the keys to project profitability. The Solutions Architect Team not only helps educate and train ISG's sales staff in setting appropriate expectations regarding the benefits of technology solutions with their prospects and clients but is also instrumental in working with vendors and partners to design appropriate solutions to meet client needs and putting together scopes of work and proposals and assisting in the project plan creation process. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Obtaining a clear understanding of ISG vision and role objectives. Assisting our clients and perspective clients on developing a strategic roadmap to support their business and strategic technology initiatives. Supporting sales during client discovery meetings, assessment meetings, and gathering proper information for technical assessment. You will use your COLLABORATIVE SKILLS to: Perform thorough project handoff to the Project Management Team, Resource Engagement Coordinators, Implementation Engineers, DCS Operations Manager, and any other resources to ensure seamless delivery of projects. Contribute to the achievement of all individual, team Managed Services goals, and professional services goals such as: Time Entry, Deliverable SLA, Technical Notes, 1:1 Meeting, Continuous Improvement, Customer Satisfaction, and Lead Generation. Work with appropriate members of the sales team to support the sale of advanced technology and ISG Managed Services solutions. Properly follow all team policies and procedures. Support the company by completing other duties as assigned. You will use your TECHNICAL SKILLS to: Design and architect advanced technical solutions, which includes, but is not limited to, developing proposals, scopes of works, service delivery proposals, and other necessary service documentation. Design and architect managed services solutions, including proposals and MRR agreements for the managed services portfolio and support client sales presentations. Stay informed of new solutions and available technologies through available industry resources, existing engineering staff and customer requests to maintain strategic relevance to our customers. Attend and participate in presales meetings as technical design facilitator. Maintain a strategic understanding of ISG-provided products and services and the results they can deliver for customers. Participate in available technical training as deemed necessary by ISG. Acquire and maintain certain technical certifications, as assigned, and required by ISG. You will use your CUSTOMER SERVICE SKILLS to: Achieve the assigned presales performance expectations and continued technical skills development; as well as, expected level-appropriate customer service, soft skills, and other related skillsets. Sustain an appropriate level of customer satisfaction and help facilitate resolution of technical sales problems on all supported products. Develop and maintain positive relationships with vendors and keep current on technology products. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification, and work experience requirements: Technical Bachelor's Degree, or equivalent. Minimum of 5+ years' experience in MSP Solution Architect or related roles. Professional Level Certifications across one or more technologies, such as, storage, compute/servers, networking, wireless, unified communications, and security. Strong experience in Microsoft products and online solutions, especially in Office 365, Microsoft 365, Skype for Business, SharePoint Online, Azure, Power BI, Enterprise Mobility Suite, and Dynamics 365. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job Title: Sales Manager Department: Sales Reports To: VP Sales & Marketing Typical Hours: Full Time Those Supervised: Account Executives, Client Relationship Specialists I, II, III, Renewal Sales Representatives FLSA Status: Exempt Travel Required? Percentage: < 30% Last Revision Date: 12/2023 Location(s) Overland Park, Wichita, OKC Sales ManagerAre you an experienced Sales Leader that believes in the transformative power that technology can have on modern business? Have you proven that you can coach up Sales Professionals to become masters at connecting with customers, understanding their needs and providing solutions that provide real value? Do you want to make a meaningful impact on an organization that's on a mission to being the Midwest's leading IT Service Provider? If so, keep reading. About ISG TechnologyAt ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the SuccessAs part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70 (compared to the industry average of 47). If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities Leadership Management & Accountabilities (LMA) Sales to Quota Performance Align to Target Client Profile (TCP) for new client acquisition Participate in Client Executive Level Meetings Job Summary: Responsible for management of account executives' revenue generation and execution of ISG's sales plan. Liable for managing, maintaining, and improving the sales function for those assigned. Build plans and strategies for developing business and achieving the company's sales goals. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will use your PEOPLE MANAGEMENT SKILLS to inspire and coach your team by: Supervising assigned staff in accordance with the organization's policies and state and federal laws. Assisting in identifying, interviewing, and selecting new hires. Training employees. Planning, assigning and directing work. Appraising performance; assists determining appropriate rewards. Disciplining employees with assistance from Human Resources. Addressing employee complaints and resolving problems. Appropriately managing and approving in a timely manner: time sheets, time off requests, approval of expense reports, input of information into pipeline reporting mechanisms, etc. Developing existing sales staff. Effectively coaching and performance-manages each team member to deliver profitable growth. Developing and managing the sales team and resources to deliver profitable growth. Ensuring attendance of direct reports at all sales training programs; ensures that all direct reports follow the processes outlined in the sales training programs. You will use your TECHNICAL SKILLS to: Keep up to date on vendor programs and pricing to ensure appropriate pricing. You will use your CUSTOMER SERVICE SKILLS to: Follow our vendor/partners “rules of engagement”. Manage key customer relationships which may include attending meetings with customers or assistance in closing strategic opportunities. You will use your LEADERSHIP SKILLS to: Manage infrastructure and systems to support the success of the sales function. Generate region's revenue goals; creates strategies for business development and sales which meet or exceed sales goals for the region. Monitor customer, market, and competitor activity, and provide feedback to supervisor. Work very closely with Marketing Department to develop customer demand and lead generation. Manage quotas, pipelines, and sales account activity for area sales representatives. Ensure sales activity is properly documented in ConnectWise: Provide detailed and accurate sales forecasting. Compile information and data related to customer and prospect interactions. Manage certain accounts directly if deemed necessary by VP of Sales. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. You will meet the following educational, licensing, certification, and work experience requirements: High School Diploma or equivalent required. Bachelor's degree (B.A.) from four-year college or university; or equivalent combination of education and experience would be desired. Proven track record of successfully selling advanced technology solutions. A minimum of 3-5 years of sales management experience, including proven experience successfully building a sales organization. Excellent relationship building skills. National or regional sales leadership experience with a technology firm. Knowledge of CRM applications. Ability to travel occasionally. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Full-time Description At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: Meet / Exceed Sales Goals Nurture Clients to Grow ACV Ensure Alignment to Tech Stack Be the “Face” of ISG to the Marketplace Job Summary: The Account Executive plays a key role in accelerating an organizational sales transformation in the mid-market business (75-500 employees). As an Account Executive, you will have ownership in transforming client businesses by teaching and educating clients and prospects on how our core set of technology solutions can grow their business, cut costs, and increase efficiencies. You will be responsible for generating revenue by establishing business relationships with new customers, pursuing new business opportunities, and maintaining established accounts, selling IT solutions to business customers. You will use your communication skills to provide both technical and strategic advice focused on solving business problems, creating business opportunities, and driving business outcomes. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your ADMINISTRATIVE SKILLS to efficiently: Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.) Register and maintain customer contracts, renewals and software upgrades You will utilize your SALES ACUMEN to drive sales by directly participating in the sales process through: Developing a robust prospect pipeline by reaching out in both traditional means and looking for new ways to identify and qualify potential clients and business opportunities. This might include establishing meaningful meetings, sales campaigns, educational events, phone calls, emails, attending community events and other creative approaches that lead to client/prospect lead development. Effectively, sales activities lead to MEETINGS, which lead to OPPORTUNTIES, which lead to DEALS. Identifying client needs and suggest appropriate products and services; prepare formal proposals in response to RFPs. Proactively seeking new business opportunities in the market, as well as upsell and cross-sell to existing clients Leading negotiations, coordinating complex decision-making process, and overcoming objections to closure Effectively closing sales in a timely manner You will use your COLLABORATIVE SKILLS to: Develop and maintain positive relationships with vendors Participate in internal meetings Research possible solutions through manufacturers, distributors, technical support, etc. You will use your CUSTOMER SERVICE SKILLS to: Grow existing business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to ongoing or newly developing needs Consult with customers to assess their business needs Identify and promote sales opportunities to existing customers Follow up with customers post-installation for feedback Communicate details of technology implementation to service and purchasing departments Track project progress, communicating to customers and ISG team members and departments As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Hold a high school diploma or GED; Bachelor's degree preferred Have 2-3 years of successful outside sales experience Have experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components Have a proven track record of successfully selling advanced technology solutions Travel to client sites required; must possess valid driver's license and driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Key Accountabilities: 1) Client Relationship 2) Recurring Financial Metric for Assigned Account(s) 3) Continuous Improvement 4) Maximize Service Offerings Provided to All Clients Through Providing Recommendations to Team 5) Service Delivery and CSAT for Assigned Account(s) Job Summary: Technical Account Manager I (TAM) will have overall responsibility for an account or set of accounts as assigned. The TAM will be the primary Services contact for the client and the Account Executive for assigned client activities. The TAM will have responsibility for day-to-day account leadership and for client presentations related to ISG services, escalation resource for clients and ISG related actions as required. The role will liaison for all project activities from any ISG resource assigned to the clients that are supported by the TAM. Job duties also include end to end responsibility for delivery of service, SLA analysis and reporting, financial analysis, and customer satisfaction. Ongoing review to ensure all ISG service catalog offerings are being evaluated to implement to client (cross-sell) and working with delivery team to maximize account profitability targets. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will provide STRATEGIC OVERSITE to the position by: Supporting Account Executive to ensure client reviews are performed as required contractually and per governance model. Includes all operational and strategic client meetings. Monthly and Quarterly Business Reviews and ownership of all content related to services, operations, strategic technology recommendations and support presentation to client. Partnering with Solutions Architects to build and maintain assigned client technical roadmaps. Actively participating in monitoring of assigned client's technical projects with the Project Manager and technical team to ensure service delivery standards. Leveraging business and technical knowledge and expertise to drive business process improvements. Recognizing areas for internal improvement and work with teams to develop plans for implementation. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Perform various administrative tasks as needed, including logistics for meetings and workshops, room bookings, catering, and visitor registration. Provide regular updates of the progress and status of specific projects and MSP activities. You will use your COLLABORATIVE SKILLS to: Interact closely with finance team to analyze ongoing financial reporting / charging and maximizing profitability for account(s). Coordinate meetings with customers, internal and cross-functional teams. Generate meeting materials and produce post-meeting deliverables. Effectively work with teams to identify / mitigate delivery risks and participate in the creation of risk mitigation plans. Collaborate across all business units to control resource requests while aligning to budgets and project plans Demonstrate a commitment to ISG Technology's Core Values. Support the Company by completing all other job duties assigned. You will use your TECHNICAL SKILLS to: Assure all onboarding activities, quality, and signoff on go-live as required for account(s). Manage day-to-day execution of project workstreams. Assist with the planning, tracking, documentation, and status updates for the project. Facilitate the definition of project scope, goals, and deliverables for specific projects, as assigned. Maintain a full understanding of each Managed Services solution including technical design, financial modeling, and contractual terms and conditions for each client. Use a variety of delivery management tools to manage progress, reviews, retrospectives, resource capacity, and level of effort. You will use your CUSTOMER SERVICE SKILLS to: Interact with leadership from delivery organization(s) supporting accounts to ensure proper delivery quality and services based on scope of services agreement. Ensure proper change management review and approval for any client related changes across services. Interact day to day with clients and act as focal point for client owned activities and deliverables related to any services provided You will use your LEADERSHIP SKILLS to: Exercise solid leadership skills combined with strong business acumen, excellent communication skills, and in-depth analytical capabilities. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, operational, and technical service presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements You will meet the following educational, licensing, certification and work experience requirements: Bachelor's Degree or equivalent experience required. Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required. Minimum 2 years' experience in an external or internal customer service delivery position. Experience working for an established managed or cloud services provider (MSP/CSP) preferred. Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook). Have a working knowledge of ConnectWise (or ITSM tooling as required), InfoSight, Auvik and CW RMM outputs, or related technologies is preferred. Have a working knowledge of multiple MSP Cloud based administration and licensing portals; Microsoft, Auvik, CW RMM, Barracuda, Webroot, FortiEDR, Knowbe4, and others is preferred. Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Job DescriptionDescription: At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. Join in on the Success As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes! Job Summary: As a Business Development Representative at ISG Technology you are responsible for identifying and developing new business opportunities, building strong customer relationships, and promoting IT Solutions that help organizations thrive. This role combines proactive outreach, strategic selling, and a passion for technology to drive revenue growth and deliver exceptional value to our clients. What you bring to the position: You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.” You successfully fulfill the following essential duties and responsibilities: You will manage and grow existing accounts utilizing the strength of your CUSTOMER SERVICE SKILLS to: Grow new business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to needs. Consult with both customers and prospects to assess their business needs. Identify and promote sales opportunities to prospects. Communicate details of market trends within the sales & marketing departments. You will utilize your STRATEGIC OVERSITE to efficiently: Assisting in the development and implementation of sales enablement strategies to improve sales team efficiency, effectiveness, and performance. Assisting in the development and maintenance/management of sales enablement materials, including playbooks, sales scripts, presentations, and collateral. Assisting in the development and maintenance/management of sales reporting materials, including dashboards, scorecards, and other reports. You will utilize your SALES ACUMEN SKILLS to efficiently: Prospect for new business through customer touchpoints including calls, emails, marketing activities, and virtual meetings (SDR). Build and grow relationships with net new prospects. Understand customer needs by researching current and potential clients and positioning ISG's offerings as the ideal solutions. Educate customers on the value of partnering with ISG Technology and the broader benefits of our industry-leading technology services. Collaborate with internal teams and partners to deliver best-in-class solutions tailored to each customer's unique challenges. You will utilize your ADMINISTRATIVE SKILLS to efficiently: Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion. Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.). You will use your COLLABORATIVE SKILLS to: Collaborate with IT and cross-functional teams to integrate the CRM system with other business tools and platforms. Collaborate with sales leadership to establish and document sales methodologies, best practices, and standard operating procedures. Coordinate with sales managers to ensure smooth onboarding of new hires, providing them with the necessary training and resources. Work closely with marketing, product management, and other teams to align sales enablement initiatives with overall business objectives. Collaborate with marketing to develop sales enablement content and campaigns that support the sales process. Act as a liaison between sales and marketing primarily, and other departments, ensuring effective communication and knowledge sharing. Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancements. Support the Company by completing all other job duties assigned. You will use your TECHNICAL SKILLS to: Research, build, and implement improvements in sales and marketing operations. Assist in keeping ConnectWise, HubSpot and/or other data systems current with accurate information. Set up new accounts as per the established processes. As a successful employee, you will demonstrate the following professional skills as you carry out your position: Oral Communications - Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications - Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service - Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations. Presentation - Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership - Lead people and get results through others in a positive and inspiring manner. Management - Organize and manage multiple priorities. Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support - Follow company policies and procedures and complete other duties as assigned. Judgment - Include appropriate people in decision-making process. Interpersonal Skills - Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking - Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability - Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented - Manage and follow through on multiple tasks, items and communications in a timely manner. Requirements: You will meet the following educational, licensing, certification and work experience requirements: Hold a high school diploma or equivalent required. Bachelor's Degree in Business or related field preferred. Previous work experience in sales or customer-facing roles typically gained over 2-5 years. Have experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components. Have a proven track record of successfully selling advanced technology solutions. Travel to client sites required; hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun We believe it's important to take time outside of work to spend time with family and keep the wind in our sails. We collaborate and value sharing our unique perspectives. We're inclusive and create activities that align with people's interests and passions. Resilience We pride ourselves in meeting high-pressure challenges We never quit and demonstrate the ability to see daunting assignments through … successfully. Lead by Example We demonstrate courage in having crucial (and sometimes “tough”) conversations. We are reliable and highly accountable in our use of systems and tools. Continuous Improvement We're creative thinkers who can adapt to evolving situations. We're humbly confident, know our stuff, are willing to coach and be coached. We're willing to make “healthy” self-sacrifices for the greater good. “Team First” Initiative We are pro-active and stay on top of training and certifications. We willingly take on more responsibility if we see a need and can assist. We view individual accountabilities as representing the whole team. You are able to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone. Work in a general office environment. Travel to client and prospect locations with varying conditions. You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.