Call Center Bilingual Collections Representative (English/Spanish) - Hybrid
Miami, FL jobs
Job Description: This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Pay Transparency: Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers. How You'll Make an Impact: In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. What Your Day-to-Day Will Look Like: You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers. You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services. You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Key expectations to succeed: Unwavering Customer Focus Strong Work Ethic Adaptability Problem-Solving Skills Attention to Details Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone Tuition reimbursement program Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. Paid Parental Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! Your future is calling. Apply today! LI-Hybrid Weekly Hours: 40 Time Type: Regular Location: Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. d24ad0b8-823f-4e68-a892-2986ccdf7392
Sales Coordinator
Miami, FL jobs
CPS Outdoors specializes in designing and constructing stunning custom pools and outdoor spaces that combine elegance, functionality, and enduring quality. Known for exceptional craftsmanship, CPS Outdoors brings clients' visions to life, creating personalized and inspiring environments. By focusing on client satisfaction and attention to detail, CPS Outdoors has earned a reputation for excellence in outdoor living solutions.
Role Description
This is a full-time hybrid role for a Sales Coordinator, based in Miami, FL, with partial work-from-home flexibility. The Sales Coordinator will support the sales team by managing communications with clients, coordinating schedules, and overseeing sales operations. Responsibilities include ensuring smooth sales processes, maintaining customer relationships, and assisting with administrative tasks to enhance overall team efficiency.
Qualifications
Proficiency in Sales Coordination and Sales Operations to manage workflows effectively and support sales processes
Strong Customer Service skills to foster positive client relationships
Exceptional Communication skills to facilitate clear interactions with clients and team members
Knowledge and experience in Sales processes and techniques
Strong organizational and time management skills
Adaptability to a hybrid work environment and proficiency with remote working tools
Proficiency in CRM tools and basic office software is a plus
Project Manager
Miami, FL jobs
CPS Outdoors specializes in designing and building high-quality custom pools and outdoor spaces that combine style, functionality, and durability. By focusing on delivering exceptional craftsmanship, the company creates unique environments that transform outdoor areas. Known for customer satisfaction and innovative designs, CPS Outdoors is a trusted partner for creating tailored outdoor solutions.
Role Description
This is a full-time hybrid role for a Project Manager based in Miami, FL, with some flexibility for remote work. The Project Manager will oversee the planning, coordination, and execution of custom pool and outdoor space projects. Responsibilities include managing project timelines and budgets, ensuring quality control through inspections, coordinating with suppliers and vendors, and optimizing logistics for successful project delivery. Regular communication with clients and team members is essential to ensure seamless project progression and customer satisfaction.
Qualifications
Strong expertise in Project Management, including planning, coordinating, and executing projects
Skills in Expediting and Expeditor roles to streamline project schedules and meet deadlines
Proficiency in Inspection processes to ensure quality standards are met
Experience in Logistics Management for efficient resource allocation and coordination
Excellent communication, organizational, and problem-solving abilities
Adaptability to work in a hybrid role, balancing on-site and remote responsibilities
Previous experience in construction or outdoor design is a plus
Data Analyst
Tempe, AZ jobs
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
We are thrilled to announce an exciting opportunity for a Data Analyst to join our dynamic team in Carlsbad, CA! This hybrid role offers the unique blend of working collaboratively within our Carlsbad office and the flexibility of remote work.
As a Data Analyst on the Operations Analytics team, you will provide analytics and insights into manufacturing, supply chain and business systems in support of broad program areas across Viasat. A significant amount of this role's responsibility is aggregating, cleansing, joining, and storing data from varied sources. The individual in this position will develop analytical models while automating reporting and bringing the data visualization to life by building dashboards for stakeholders to use.
The day-to-day
* Parse and manipulate raw data leveraging tools including SQL, Python, and Tableau
* Ingest, understand, and fully synthesize large amounts of data from various sources to build a full comprehension of the story
* Analyze large data sets, while finding the truth in data, and develop efficient processes for data analysis and simple, elegant visualization
* Develop and automate daily, monthly, quarterly reporting for multiple business areas within Viasat
* Identifies data gaps, researches methods to fill these gaps and provide recommendations
* Gather and analyze facts and devise solutions to administrative problems
* Experience building intuitive and actionable dashboards and data visualizations that drive business decisions (Tableau/Power BI/SAC)
What you'll need
* Bachelor's degree in Computer Science, Data Science, or a related field
* 3-4 years SQL experience
* 3-4 years data analysis experience with emphasis in reporting
* 3-4 years Python experience in data cleansing, statistics, and data visualization packages (i.e. pandas, scikit-learn, matplotlib, seaborn, plotly, etc.)
* 3-4 years dashboarding experience. Tableau/Power BI/SAC experience or equivalent with data visualization tools Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution
* Able to identify stakeholders, build relationships, and influence others to drive progress
* Excellent analytical and problem solving skills
* US Citizenship required
What will help you on the job
* Advanced SQL and data visualization
* Previous experience supporting Supply Chain
* Data Science experience
Salary range
$89,500.00 - $141,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $104,000.00- $156,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at ************************************
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
* Bachelor's degree in Computer Science, Data Science, or a related field
* 3-4 years SQL experience
* 3-4 years data analysis experience with emphasis in reporting
* 3-4 years Python experience in data cleansing, statistics, and data visualization packages (i.e. pandas, scikit-learn, matplotlib, seaborn, plotly, etc.)
* 3-4 years dashboarding experience. Tableau/Power BI/SAC experience or equivalent with data visualization tools Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution
* Able to identify stakeholders, build relationships, and influence others to drive progress
* Excellent analytical and problem solving skills
* US Citizenship required
* Parse and manipulate raw data leveraging tools including SQL, Python, and Tableau
* Ingest, understand, and fully synthesize large amounts of data from various sources to build a full comprehension of the story
* Analyze large data sets, while finding the truth in data, and develop efficient processes for data analysis and simple, elegant visualization
* Develop and automate daily, monthly, quarterly reporting for multiple business areas within Viasat
* Identifies data gaps, researches methods to fill these gaps and provide recommendations
* Gather and analyze facts and devise solutions to administrative problems
* Experience building intuitive and actionable dashboards and data visualizations that drive business decisions (Tableau/Power BI/SAC)
Client Development Executive (Cox Business)
Gainesville, FL jobs
Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Client Development Executive - CCI
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 25% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $52,300.00 - $78,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $62,800.00.
Job Description
Sales is about connecting with people - but there's a lot of strategy behind turning a cold call into a successful deal. We're looking for someone with the right skills and track record to help us grow.
We're looking for a tech-savvy Client Development Executive to join our team at Cox Business. In this role, you'll help new and existing clients transform the way they do business with our cutting-edge solutions, from internet and networking solutions to next-gen cloud and connected technologies. You'll have a quota tied to a lucrative commission plan, so your earnings are in your hands.
Ready to wow us with your sales know-how? Let's talk!
You'll be responsible for new account acquisition and development, as well as upselling and cross-selling opportunities with existing clients. Here's how you'll make it happen:
Identifying new prospects in your assigned territory.
Researching prospects' businesses to prepare for sales calls.
Developing and maintaining sales growth plans for each account in your territory.
Communicating with prospective customers to explore mutually beneficial objectives.
Meeting with prospective customers to assess business technology needs.
Collaborating with internal sales support and service delivery teams to meet customers' needs.
Making face-to-face or virtual sales presentations to decision makers.
Negotiating pricing, products and promotions with new customers.
Who You Are
You're a self-starter with a knack for identifying opportunities and communicating the value of technical products, such as cloud services, to customers. Here's what you have to offer:
Minimum:
8 years of experience in a related field; or a bachelor's degree with 4 years of experience; a master's degree with 2 years of experience; or a Ph.D. in a related discipline.
A valid driver's license, good driving record and reliable transportation.
Excellent written and verbal communication skills.
A track record meeting and exceeding sales goals.
Experience using Windows-based PCs, Microsoft Office and a CRM.
Preferred:
Experience in B2B outside sales with quotas.
Experience in field sales, pipeline development, new lead generation and prospecting.
Experience in the telecommunications industry, or with technology or cloud sales.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyDAS Systems Engineer, Signal Source Solutions
Orlando, FL jobs
Communication Technology Services (CTS) is an industry leader in in-building and campus cellular managed services through our Forte Neutral Source signal source service offering. CTS provides enterprise customers with turnkey, in-building cellular networks providing AT&T, Verizon and T-Mobile signal in any sized building, anywhere in the US. These CTS signal source services support our clients mission-critical business applications and wireless connectivity needs.
We are driven by the desire to solve complex customer problems, the excitement of deploying new technologies, and our dedication to providing complex wireless network solutions to customers as simple-to-purchase solutions.
The CTS Forte signal source team is a national overlay organization to CTSs nationwide DAS design and deployment teams. The Forte team is seeking a DAS Systems Engineer who blends systems engineering, RF performance optimization, and hands-on commissioning with disciplined project management. Youll support pre-sales solutioning, project deployment/turn-up, and own post-deployment performancebalancing the DAS and radios, validating KPIs, and ensure multi-carrier acceptance.
What youll do
Pre-Sales & Solution Architecture
* Attend pre-sales client meetings and presentations with sales upon request and work with customers to answer questions and provide technical details regarding signal source solutions.
* Translate venue requirements into scalable DAS + neutral-host radio architectures and project-specific BOMs aligned to technical and financial goals.
* Review and iterate iBwave designs for carrier compliance (band plans, MIMO, sectors, head-end topology); propose design refinements to meet coverage, capacity, and zoning constraints.
* Contribute to vendor/technology evaluations and the Forte signal-source roadmap.
Deployment, Commissioning & Methods of Procedure (MOPs)
* Produce detailed MOPs covering RF, IP, and power for multi-OEM environments (DAS from ADRF, Airspan/Corning, Andrews/CommScope, JMA, SOLiD and radios from Ericsson, Nokia, Samsung, Airspan/Corning, Andrews/Commscope).
* Review field team validation work on the head-end, remotes, and passive infrastructure and ensure their evaluation was complete: line sweeps (return loss/VSWR), PIM testing, attenuation plans, and optical power budgets.
* Stand up backhaul: review IP cut-sheets, define VLANs/QoS, establish IPSec tunnels and firewall rules; troubleshoot routing, NAT, and certificate issues.
Performance Engineering (SPE)
* Coordinate with onsite SPEs and when required, perform the SPE role: Commission and optimize DAS, set gains/AGC, balance UL/DL, manage noise floors, and mitigate PIM/oscillation/pilot pollution.
* Plan oversee the execution of any necessary acceptance testing: e911, Functional Call Test, walk testing. m
* Coordinate multi-carrier integration and acceptance; ensure measurable KPIs (e.g., =95% design-area coverage to spec, session retention targets, throughput) are met with documented reports.
Operations & Support
* Act as the resource for Tier-3 escalation from the CTS NOC; lead complex incident triage and post-mortems.
* Define monitoring baselines and consult with NOC on performance to the baselines, document change control and performance trends for lifecycle upgrades.
* Travel occasionally for critical turn-ups or escalations (nights/weekends possible in mission-critical venues).
What youll bring
Required
* 6+ years in in-building wireless with significant time as a DAS Systems Performance Engineer or equivalent systems/optimization role.
* Proficiency across one or more DAS OEMs (ADRF, Corning, CommScope, JMA, SOLiD) and operator-grade small cells (Ericsson, Nokia, Samsung, Airspan/SpiderCloud).
* Strong iBwave skills (L2+ or equivalent) for design review, compliance redlines, and mark-ups.
* Past experience with commissioning/optimization tooling to ensure field teams are performing the work correctly: spectrum analyzers, PIM analyzers, scanner platforms (PCTEL/R&S/Keysight), and walk/drive-test tools (TEMS, XCAL, SeeHawk Touch, etc.).
* Solid Layer-3/IP fundamentals: VLANs, routing, IPSec, certificates, and firewall policy for carrier integrations.
* Demonstrated project execution in multi-site programs with remote field teams; excellent documentation and stakeholder communication.
Preferred
* OEM certifications (any of ADRF/Corning/CommScope/JMA/SOLiD) and operator integration experience with AT&T, Verizon, and T-Mobile processes.
* Experience with DAS-alternative neutral-host architectures (Ericsson Radio Dot, Nokia AirScale).
* Familiarity with element management system platforms and KPI dashboards; scripting/automation for data reduction/reporting is a plus.
* BS/BA in Engineering (or equivalent experience in RF/DAS systems).
Work Setup
100% remote within the contiguous U.S., with periodic travel for key deployments and escalations.
Salary commensurate with experience in 120k- 140K range
This position is full time and includes Company Benefits (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance, Paid Time Off and Paid Holidays).
Sales Support Specialist II (Retail)
Pensacola, FL jobs
Company
Cox Communications, Inc.
Job Family Group
Sales Operations Group
Job Profile
Sales Support Specialist II
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
This role is responsible for driving key performance metrics by developing and administering regional sales contests, providing regular performance analysis to retail sales leadership, ensuring store merchandising compliance and regular communication of sales and retention targets and results. You will implement and manage product and service launches, quarterly sales events, and store inventory updates. In addition, you are responsible for administration of the regional operations budget, which includes approving and ordering store supplies, ordering employee uniform, and coordinating the incentive budget.
What You'll Do
Plan and drive performance by developing and administering regional sales contests based on key performance indicators.
Provides regular reporting updates to the field and performs a post-action analysis to assess the impact of regional sales contests.
Coordinate regional retail merchandising, inventory, and various marketing programs.
Provide regular (weekly and monthly) sales performance analysis reporting to retail sales leadership team.
Identify outliers of key performance metrics to enable management to assess and correct behavior.
Track sales performance levels of all employees within the Retail Directors area to facilitate any steps taken to address performance gaps. Provides monthly reporting updates to leadership.
Administer regional field operations budget and approves all individual charges for payment that are coded to the field operations budget.
Budget, plan, and execute all activities around assigned special events. This includes, but is not limited to venue, food, audio/visual resources and ensure events are organized/planned within budget
Serve as primary first contact for Center retail leadership on store construction projects, such as store remodel, store relocations and new store buildouts.
Assist executive level leadership with project rollouts and provide them with current market data upon quarterly visits to stores within the region.
Track and communicate progress by the retail team against company initiatives such as training, customer satisfaction reports and mystery shops.
Execute campaign launches by collecting and delivering collateral materials, training materials, and other documentation needed to support new offers.
Manage requests for uniforms, supplies, and collateral distribution for retail sales staff.
Responsible for administering stores visits periodically to quality check store layout.
Provide feedback on visits to Retail Sales leadership team to drive compliance.
Assist in merchandising compliance efforts in partnership with store leadership.
Manage inventory at the region level. Work directly with store managers on inventory issues to ensure the market's overall performance. This includes the 14-day CPE cycle and monthly store walks reports from the regional operations manager.
Maintain Cox Business Voice manager for retail solution store locations and update when needed.
Facilitate new hire onboarding by verifying start dates, monitors IKNOW ticketing process, and orders uniforms for new hires.
Serve as liaison between retail sales staff and regional and center business partners to communicate and resolve issues or changes.
Manage the in-store queuing system and ensure employees have correct access upon hire and relocation between stores.
Serve as the administrator of the my4dx site, which is our performance excellence program that drives our customer experience inside the Retail stores.
Conduct regular analysis of frontline and leader issues. These may include customer, operational and/or personnel issues to identify root cause and manage the process to ensure timely resolution. Also responsible for implementing gap closures to ensure issues do not occur in the future.
What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare DAY ONE, life, and disability benefits, FREE and discounted Cox services, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you yes, you - as a person.
We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion. We want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth. You can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field with no degree
Strong knowledge MS Office applications such Microsoft Word, Excel, PowerPoint, Outlook, etc.
Excellent initiative, self-motivation, relationship building, resourcefulness, organizational, time management, multi-tasking, interpersonal, presentation, written, verbal, and collaborative skills to work effectively with teams throughout organization
Preferred
Experience in the telecommunications industry
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyInbound Virtual Customer Service Agent
Tucson, AZ jobs
We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following script
s
and independently preparing for the calls you take, these types of calls should be easy for you!
Job Description
ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.
As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.
Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.
If you are interested in becoming an ACD Direct Certified Agent please visit *********************
Qualifications
Minimum 6 months formal telephone experience, preferably call center related
Moderate level of computer knowledge
Ability to work with minimal supervision
Must be able to type 40 WPM or higher
Must be self directed and self motivated
Strong listening skills
Accuracy
Efficiency
Excellent written and verbal communication skills
Previous call center experience a plus
Great Smile
Must demonstrate call control
Must be able to complete the entire certification process within 14 days of notification of acceptance.
Additional Information
We look forward to hearing from you!
Register online at *********************
Network Support Engineer Tier 3
Fife, WA jobs
Job Details Remote Employee Location - Fife, WA Fully Remote $7000.00 - $9500.00 Salary/month Description
Continuant is a leader in modern Managed Services, supporting mission-critical collaboration and network environments for enterprise clients worldwide. We are expanding our Network Engineering team and hiring a senior-level escalation engineer who thrives in complex technical environments and enjoys direct interaction with clients. If you are highly technical, calm under pressure, and enjoy solving problems others can't, this role is built for you.
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What You'll Do
Serve as the top-tier technical escalation point for complex network incidents.
Own high-impact issues end-to-end, including RCA, vendor engagement, and remediation planning.
Troubleshoot across multi-vendor routing, switching, firewall, and SD-WAN environments.
Mentor Level-1 and Level-2 engineers and provide knowledge transfer across the team.
Participate in client meetings (20-25%) as a network subject-matter expert to support Sales and Account Management teams.
Provide technical clarification of services, architectures, and capabilities during presales discussions.
Contribute to proactive assessments, improvement plans, and change/problem/release management.
Maintain clear, high-quality documentation and communication within ServiceNow.
What You Bring
3-5+ years of hands-on enterprise networking experience (engineering or TAC) Strong troubleshooting expertise across Cisco routing, switching, security, and wireless Excellent client-facing communication skills (written, verbal, and presentation) Ability to lead high-severity incidents and remain calm under pressure Experience working in a Managed Service, MSP, or 24x7 support environment Certifications:
Required: CCNP (Enterprise, Data Center, or Security), ITIL Foundation
Preferred: CCIE, Fortinet NSE, VMware VCP, Silver Peak SD-WAN
Technical strength in:
Routing (OSPF, BGP, EIGRP, FHRP)
Switching (STP, VLANs, VPC, LAG)
Security (ACLs, NAT, VPN, NGFW)
Cisco platforms: ISR/ASR, Catalyst/Nexus, ASA/Firepower, Meraki wireless
Bonus experience: Fortinet, VMware, Silver Peak, SD-WAN, QoS design
Presales / SME Qualifications (Light, Not Quota-Based)
Comfortable participating in customer discovery and solution discussions
Ability to explain technical solutions to both technical and non-technical stakeholders
Experience supporting scope definition, effort estimation, or technical validation
Presents confidently during demos, design reviews, or Q&A sessions
Why Continuant
At Continuant, you're not just another engineer in a ticket queue - you're a trusted expert. We invest in career growth, certifications, mentorship, and exposure to enterprise-class networks across industries. Our culture is built on teamwork, ownership, transparency, and doing what's right for the client, not just what's in the scope. If you want a role where your expertise is valued and your voice matters, you'll feel at home here.
Other Details
Shift: US Daytime
Location: Remote (US-based) with occasional travel for meetings or training
Reports to: Sr. Network Engineering Manager
Employment: Full-time, Non-Exempt
Qualifications
Qualifications
Experience
Area Required
Engineering / Network Support 3-5 years
Service Desk / TAC environment 3-5 years
IT Services / MSP / Managed Service 3-5 years
Education & Certifications
· Bachelor's degree in related field or equivalent experience (preferred)
· Required: CCNP (Enterprise, Data Center, or Security), ITIL Foundation
· Preferred: CCIE, VMware VCP, Silver Peak, Fortinet NSE
Presales-Relevant Skills (New)
· Ability to articulate technical concepts to both technical and non-technical audiences.
· Experience participating in client discovery/scoping calls with Sales teams.
· Ability to translate customer requirements into proposed service capabilities.
· Comfortable presenting solutions and answering technical questions in live meetings.
Technical Expertise
· Switching: STP, VLANs, trunking, LAG, VPC
· Routing: EIGRP, OSPF, BGP, FHRP, redistribution
· Security: ACLs, NAT, stateful inspection, IPsec/DMVPN, AAA, NGFW
· Cisco hardware: ISR/ASR, Catalyst, Nexus, ASA/Firepower, Meraki wireless
· Preferred experience: VMware, Silver Peak SD-WAN, Fortinet, QoS (LAN/WAN)
Other Requirements
· Ability to work 8-10 hours at a desk, 5 days per week
· Occasional travel for client meetings, training, or vendor events
Home Based Data Entry Typist
Pittsburgh, PA jobs
At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience.
Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience.
Job Description
Contec is looking for an efficient home based data entry typist to join our team. Home based data entry typists are responsible for transcribing information in a timely, accurate manner. In this position, you will also be required to submit completed assignments in the requisite format.
To ensure success as a home based data entry typist, you should produce meticulous work within stipulated time frames. Top candidates will be self-motivated and demonstrate above-average typing speeds.
Home Based Data Entry Typist Responsibilities:
Gathering and organizing the material from which you will work.
Typing memorandums, reports, and other documents using stipulated word processing software.
Preparing work in accordance with prescribed formatting guidelines.
Proofreading assignments and amending mistakes before submission.
Submitting completed work via mail or post.
Filing and storing copies of your completed assignments.
Maintaining a record of completed tasks and logging hours worked.
Remaining up-to-date with changes in pertinent word processing software.
Qualifications
Home Based Data Entry Typist Requirements:
High school diploma or equivalent.
Proficiency in Microsoft Office.
Previous experience in a similar role would be advantageous.
Excellent written communication skills.
Outstanding organizational skills.
Attentive to detail.
Ability to work with minimal supervision.
Own personal or laptop computer.
Additional Information
We Offer:
· Bonuses, incentives, and competitive compensation
· Opportunities to grow within
· Hands-on training
· Diverse and family-like atmosphere
Job Type: Full-time
Enterprise Account Executive - Southeast TX & Louisiana
Bryan, TX jobs
Love Your Mondays again! Join the Future of Connectivity with Metronet! Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.
Enterprise Account Executive
The Enterprise Account Executive is a consultative sales position. In this role, you are responsible for developing and managing strategic relationships and selling Ethernet Services, Fiber Internet, Fiber Voice, Hosted PBX, and other ancillary services to government, higher education, major medical and finance, and selected large, complex Enterprise accounts. Setting appointments with C-Level business executives and conducting high-level conversations will be required to be successful in this role.
ESSENTIAL JOB FUNCTIONS:
* Responsible for achieving an annual new revenue quota.
* Identifying target markets, industries, and contacts for our Enterprise product portfolio.
* Identify and begin sales processes for Large Medical institutions through the USAC Rural Health program. Develop relationships with Large Medical accounts and position Metronet in the best possible position to win business.
* Help target and negotiate State Government contracts
* Create account plans with customers to assist them with updating and growing their internal private network
* The position involves significant prospecting and field sales activities with travel to customer locations.
* Strong Cold Calling (prospecting/door knocking) for new clients.
* Manage, grow, and renew current Metronet high revenue Government, Higher Education, Medical, and Enterprise accounts, as assigned.
* Network with area peers to acquire referrals.
* Writing and presenting professional, organized proposals.
* Negotiating contracts with C-level Executives.
* Project Management of sales cycle activities and service implementation
* Maintaining and reporting sales activity, including funnels, sales call activity, and forecasts.
* Developing customer-centric solutions and delivering sales proposals on product features and benefits.
* Building and maintaining relationships in the Corporate and IT Community.
* Perform other duties as requested by Metronet sales leadership
* Other job-related duties as requested
JOB QUALIFICATIONS AND REQUIREMENTS:
* Five or more years of B2B sales experience selling data, voice, managed services, cloud, and/or video solutions to multi-location enterprise accounts
* 4-year college degree or equivalent experience
* Experience negotiating Master Service Agreements
* Must be legally authorized to work in the U.S.
ADDITIONAL JOB REQUIREMENTS:
* Ability to work remotely and travel to in-person customer appointments as needed
* Experience in outside sales to Education, Healthcare, and State/Local Government Enterprise verticals.
* Experience with the fiber optics industry including managed services
* Experience with the USAC Rural Health program
* Experience in selling to Corporate Executives, IT Directors, and CTOs
* Experience in financial/business benefits selling
* Familiarity with business software and hardware applications and Intranets.
* Familiarity with Salesforce.com
* Knowledge of modern telecommunications technology, infrastructure, and equipment.
* Understanding the need and function of network security and firewalls.
* Telephony experience in selling voice trunking products such as PRI, and SIP.
* Knowledge and understanding of the role of Network facilities in a Corporate Environment in support of Telephony requirements (such as call centers).
Join us and find out what it means to love your career!
At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks-we're focused on enriching the lives of those we serve.
We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.
Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.
Discover more with Metronet - a company where your success builds stronger communities, and your future is limitless.
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
#LI-AF1
Bi-lingual Inbound SMB Sales
Winters, TX jobs
Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies. ***************** **_________________________________________________________**
**About this Role:**
A successful Inside Account Executive thrives in a fast-paced sales environment, leveraging cutting-edge sales strategies to connect with potential business clients. This role focuses on expertly handling incoming inquiries, understanding each client's unique needs, and delivering personalized solutions that cultivate partnerships.
**What You'll Do:**
+ Respond to inbound inquiries from business clients via phone, email, and chat.
+ Understand customer needs to recommend the perfect products or services to meet their goals.
+ Guide prospects through the entire sales process, from initial contact to closing the deal.
+ Cultivate a comprehensive knowledge of our products and services to provide expert advice.
+ Work closely with our marketing and customer service teams to deliver a seamless and exceptional customer experience.
+ Use our CRM system to track and manage leads, ensuring every detail is accurate and follow-ups are timely.
+ Aim to meet or exceed monthly sales targets and performance metrics, driving your success.
+ Share valuable feedback with our product and marketing teams to enhance our offerings based on your customer interactions.
**Do You Have:**
+ This is a virtual/work from home position. Uniti requires employees working virtually to maintain a distraction-free workplace with sufficient highspeed internet of 25 MBPS or higher.
+ Self-motivated to achieve personal and team goals.
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and a customer-focused mindset.
+ Ability to work independently and as part of a team.
+ Willingness to gain and maintain product and service knowledge.
+ Experience with cold calling (Preferred)
+ Bilingual (a plus).
+ Must reside in the following locations: Ohio, Kentucky, North Carolina, Texas, Nebraska, Pennsylvania, Georgia, Oklahoma or Iowa.
**Physical Tasks** - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
**Audio Visual Needs** - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%
**Equipment Used in Job Performance** : Computer, Printer, Telephone, Basic Office Supplies
The starting compensation range for this job is $$34,400 to $41,300.
**_________________________________________________________**
**Our Benefits:**
+ Medical, Dental, Vision Insurance Plans
+ 401K Plan
+ Health & Flexible Savings Account
+ Life and AD&D, Spousal Life, Child Life Insurance Plans
+ Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
**Notice to Non-U.S. Citizens:** Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. _If you are not a U.S. citizen, please notify your recruiter or email ********************** as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements._
**Notice to Applicants:** Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.
**Job Details**
**Job Family** **Sales**
**Job Function** **Business Inside Sales**
**Pay Type** **Hourly**
Easy ApplyGIS Engineer/Developer
Dallas, TX jobs
Resumes and portfolios are not required but recommended This position is in Network Planning Division under the general direction of the Network Planning Manager. Under limited direction of the Network Planning Manager, GIS Engineer/Developer provides technical expertise for modeling, analysis, web publishing, and geo-processing to support a comprehensive Geographic Information System for FiberLight. Work involves creating a self-service model using portal, webapps, operational dashboards, and various other ESRI tools. This position will require the ability to create workflows, design, UAT, implement, and document the process ready for the team. The GIS Engineer/Developer must demonstrate a strong commitment to exceptional customer service while providing high quality deliverables on time. The GIS Engineer/Developer is responsible for geospatial data management, analysis, and visualization, including dashboards, web maps, and web app configuration, data transformations and performs other related duties and special projects as assigned. This position represents a unique and exciting opportunity to help be transformative in business practices and models by leveraging their knowledge and creative use of the tools. Given this there is a need for the position to be proactive in driving change and use within the GIS toolkits/environment.
SUPERVISION RECEIVED AND EXERCISED
Receives general direction from the Network Planning Manager
Position does not currently exercise supervision of direct reports
Inter-personal skills required to work with co-workers, executive leadership team and other stakeholders
Ability to work remote; strong preference of residence in D/FW region
EXAMPLES OF DUTIES
Ability to:
Develop GIS applications using ArcGIS, QGIS, or other GIS software
Create/Modify existing ESRI apps; i.e. FieldMaps, Collector, Survey 123, StoryMaps
Create Operational Dashboards and Webapps using Experience Builder
Integrate and analyze geospatial data from various sources
Create custom geoprocessing tools and scripts to automate workflows
Conduct GIS analysis and create visualizations to communicate findings
Produce cartographically appealing mapping products
Maintain metadata for GIS feature classes and applications
Configure web maps/applications and dashboards in AGO/Portal environment
Effectively operate in an enterprise GIS environment
Manage multiple projects, assignments, and duties
Utilize open-source technology when appropriate
Develop and maintain GIS databases and web services
Collaborate with cross-functional teams to develop GIS solutions that meet client needs
Write code in Python utilizing various libraries
Preferred - Write queries using SQL
Preferred - Write expressions using ArcGIS Arcade
Preferred - Knowledge or background in Telecom and 3-GIS
ADDITIONAL DETAILS
Knowledge of/Skills:
Proficient in Python, JavaScript, or other programming languages
Experience developing GIS web applications using HTML/CSS, JavaScript, and ArcGIS API for JavaScript
Automation using graphical programming like ArcGIS ModelBuilder, FME Workbench, Itential
Experience with ArcPy and automation tool
Familiarity with GIS databases and web services, such as ArcSDE and ArcGIS Server
Experience with spatial analysis, data modeling, and data visualization
ArcGIS Ecosystem: including Desktop, extensions, AGO/Portal, ArcMap
Editing tools, topology rules, geocoding, and geoprocessing tools within the ArcGIS platform
Spatial analysis, statistical, analytical, and research techniques
Change Management Processes
Server Architecture for ArcGIS servers
Strong problem-solving and analytical skills
Excellent written and verbal communication skills
Preferred: GIS/ESRI Administrator
QUALIFICATIONS
Experience:
One (1) to three (3) years of experience as a GIS Developer, Engineer or similar position preferred
Documented experience using ArcGIS products, SQL, Python, and Microsoft Office
Degrees in GIS, Computer Science, STEM, or related fields may be substituted for one (1) year of experience
Education:
Bachelor's Degree from an accredited college or university
Preference given for degrees in GIS, Data Analytics, Computer Science, STEM, or related fields
Equivalent combination of education and experience may be considered.
License or Certification:
Geographic Information System Professional (GISP) Certification preferred
Must possess a valid Class C driver's license
Must pass pre-employment drug screening and background check
Note: Additional skills/competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills/competencies associated with the requisition.
FiberLight LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FiberLight LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Sales Development Representative (Channel Sales)
Texas jobs
Momentum Telecom provides a tremendous opportunity to gain experience in a rapid growth industry. The Sales Development Representative's role is to generate new opportunities through strategic outbound prospecting techniques within our channel community utilizing cutting edge tools.
This role will be performed remotely and we are currently accepting applications from candidates in the following locations: NV, TX, & AZ.
Essential Duties and Responsibilities
* Generate qualified leads through outbound generation and inbound qualifications
* Uncovering the DNA to the prospect's needs
* Secure commitment to a meeting with Momentum's Channel Sales team
* Adhere to the lead cycle process of all qualified leads
* Learn and use sales enablement & enhancement tools deployed to increase productivity
* Achieve daily, weekly and monthly pipeline goals
* Develop weekly call plans outlining how you will have success in your sales territory
* Consistently deliver feedback to Marketing and Sales
* Daily management and accurate updating of Salesforce (CRM/Customer Relationship Management system).
Education and Work Experience
* Minimum one-year experience developing new business through outbound prospecting
* Ongoing education of cloud-based solutions
Skills and Competencies Required
* Driven individual with a positive attitude and personality
* Must possesses a strong, clear voice that creates energy
* Ability to influence people by connecting and understanding needs and wants
* Ability to thrive in a fast-growth environment
* Proficiency in Microsoft Office
* Adaptable in sales situations to tailor style to the targeted prospect
* Coachable with the ability to learn the technical aspects of telecom quickly
* Demonstrate a commitment to delivering Momentum's customer promise of a seamless onboard, network reliability and unmatched customer experience
* Must have an excellent command of English, both oral and written
* Must be able to demonstrate proficiency in understanding Momentum Telecom products and services within 3 months of hire
* Interested and able to make multiple outbound and follow-up calls to potential customers/leads each day.
* This position is essential in driving company revenue goals through sales leads. Regular and predictable attendance is an essential function of this position.
Job Conditions:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:
* Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
* Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
* Occasionally lift and/or move up to 15 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
* Must be able to speak clearly.
* Occasional travel, via various modes of transportation, for company events, training and customer meetings.
Linux Systems Engineer
Orlando, FL jobs
Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are seeking a Linux Systems Engineer to support our Data Center Operations team. Although this is a primarily remote position, candidates located near Orlando, FL are highly preferred.
This role will have 'full-stack' authority and responsibility across all aspects of the company's Data Center and Customer-Premise deployed computer equipment, to include hardware, Host OS, hypervisor, Guest OS, Orchestration, Applications and monitoring.
Key Responsibilities
* This role is responsible for supporting physical and virtual computing environments, in a Linux-based data center environment
* RedHat/CentOS/Rocky - Administration, troubleshooting, and security of CentOS 7 and 9
* Linux iscsi Attaching, disconnecting, and manipulating iscsi block devices using iscsiadm, LVM, and multipath
* Linux KVM virtualization Creating, copying, management, and monitoring of virtual guests
* MySQL Database Administration, Replication, Clustering, backups, and SQL queries.
* IP networking IP addressing and subnetting, network address translation, routing protocols, Linux iptables, Linux bridging
* Data munging Extracting useful information from various sources including log files and databases then presenting the data in a machine or human readable format
* Participate in a 24x7 on-call rotation
* Develop Knowledge Base articles and Standard Operating Procedures
* Investigate, diagnose and resolve production issues as logged by monitoring tools or as reported by customers
Qualifications
* The ideal candidate has at least 5 years of experience supporting physical and virtual network and computing environments, in a Linux-based data center environment
* Relevant experience would include physical and virtual server implementation, operation and maintenance, SAN, NFS, LVM, iscsi, Linux-ha, DevOps, 24x7x365 operations, HP Proliant, HPE Synergy, Dell, SuperMicro
* Proficient at troubleshooting production issues, solving problems, and implementing updates to production software.
* Understanding of internet protocols including HTTP, DNS, RADIUS, SSH, and SMTP.
* Analyzing packet captures to distinguish between problems at the protocol level vs. network connectivity
* Experience with writing and troubleshooting Perl, Python or Linux Shell Scripts required
* Experience with OpenNebula virtualization management helpful
* Experience with Cacti and Nagios monitoring systems strongly desired
* Experience with Virtualization technologies (Linux KVM preferred) strongly desired
* Experience with MySQL administration, clustering, replication strongly desired
* Experience with Container technologies and supporting tools (eg Docker, Kubernetes, Rancher)
* Experience with Clustering technologies (eg PaceMaker)
* Working knowledge of SAN systems, especially in a ZFS environment
* Working knowledge of Java application servers including Tomcat, JBoss, and message brokers
* Good organizational and vendor management skills, inclusive of issue tracking, metric reporting, etc.
* Demonstrated experience in effective decision-making within a high-pressure 24x7 environment
* Strong research, investigation and evaluation skills
* Ability to identify and clearly communicate problems/support requests in order to influence the prioritization of production defects and/or enhancements
* Excellent verbal and written communication skills
* Results-oriented and highly flexible, able to work with minimal supervision.
* Inquisitive self-starter with strong attention to detail
Bonus Skills/Knowledge
* ActiveMQ
* Errigal
* Mobile carriers/Messaging
* Deep Packet Inspection products
* PaceMaker, DRBD.
* ProxySQL
* Cisco/Fortigate/Mikrotik hardware and software, routing, switching, load balancing, firewalls, IPv4, IPv6,
* Public Cloud migration/administration
Education
* 4 Year Technical Degree (Example: BSCS, BSEE, etc.) or equivalent workplace experience.
Requirements
* Ability to work outside of normal business hours when needed
* Ability to travel on an as needed basis when required, perhaps quarterly
Industry
* Wireless Communications & Telecommunications
* Broadband Networks
* Information Technology & Services
Employment Type
* Full-time
* Exempt
Job Functions
* Engineering
* Information Technology
Location: This will be a remote position but someone located in the Orlando, FL area is desired
Annualized Pay range of $105-$115K commensurate with experience
This position is full time and includes a complete Company Benefit Package (Medical, Dental, FSA, 401(k), LTD/ STD, Life Insurance. Paid Time Off and Paid Holidays).
Administrative Info
Remote Retention Rep (Base + Commission)
Houston, TX jobs
**Base Pay:** $34,000 **On-Target Earnings:** $70,000 ($16.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves **100% inbound calls** from new and existing customers. **No** **outbounding, no cold calling. Ever.**
**Must live in Texas - in/near Dallas, San Antonio, Austin or Houston.**
**Job Duties and Responsibilities**
**What You'll Do:**
+ Field inbound customer contacts within the competitive, fast-paced production environment of a Fortune 250 company.
+ Influence customer purchasing decisions by effectively positioning our suite of TV, internet and wireless products and services.
+ Customer relationships are our most important asset, and handling every interaction with honesty and integrity is at the forefront of all we do.
**What's in it for You:**
+ **Uncapped Earning Potential:** High performers earn $100k+; elite performers earn $150k+. Your base pay is guaranteed, and your commission is limitless.
+ **Career Growth:** Ability to promote up to two levels in your first year, with paths to leadership and corporate roles.
+ **Incredible Incentives** : High-value rewards program including exciting trips & prizes.
+ **Comprehensive Benefits:** Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement.
+ **Exclusive Perks:** Complimentary DISH TV as well as deep discounts on Sling TV and Boost Mobile plans.
**Skills, Experience and Requirements**
+ **Minimum 1 year of experience in a quota-carrying sales role required.**
+ Must have competitive spirit, determination, resilience, persuasive personality, growth mindset, and operate with integrity.
+ Full-time; hours may include evenings, weekends or holidays.
+ High school diploma/GED required; Associate's or Bachelor's degree a plus.
+ Pre-employment screen.
+ Smartphone/device with active network connection.
+ Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors.
+ _Employee responsible for all setup costs (except where required by law)._
**Benefits:**
From versatile health perks to new career opportunities, check out our benefits on our careers website (************************************************ .
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** )
**Salary Ranges**
Compensation: $34,000.00/Year
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.
Easy ApplyInbound Virtual Customer Service Agent
Tucson, AZ jobs
We've been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well. Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you!
Job Description
ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project. This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.
As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.
Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015.
If you are interested in becoming an ACD Direct Certified Agent please visit *********************
Qualifications
Minimum 6 months formal telephone experience, preferably call center related
Moderate level of computer knowledge
Ability to work with minimal supervision
Must be able to type 40 WPM or higher
Must be self directed and self motivated
Strong listening skills
Accuracy
Efficiency
Excellent written and verbal communication skills
Previous call center experience a plus
Great Smile
Must demonstrate call control
Must be able to complete the entire certification process within 14 days of notification of acceptance.
Additional Information
We look forward to hearing from you!
Register online at *********************
Sales Development Representative (Channel Sales)
Arizona jobs
Momentum Telecom provides a tremendous opportunity to gain experience in a rapid growth industry. The Sales Development Representative's role is to generate new opportunities through strategic outbound prospecting techniques within our channel community utilizing cutting edge tools.
This role will be performed remotely and we are currently accepting applications from candidates in the following locations: NV, TX, & AZ.
Essential Duties and Responsibilities
Generate qualified leads through outbound generation and inbound qualifications
Uncovering the DNA to the prospect's needs
Secure commitment to a meeting with Momentum's Channel Sales team
Adhere to the lead cycle process of all qualified leads
Learn and use sales enablement & enhancement tools deployed to increase productivity
Achieve daily, weekly and monthly pipeline goals
Develop weekly call plans outlining how you will have success in your sales territory
Consistently deliver feedback to Marketing and Sales
Daily management and accurate updating of Salesforce (CRM/Customer Relationship Management system).
Education and Work Experience
Minimum one-year experience developing new business through outbound prospecting
Ongoing education of cloud-based solutions
Skills and Competencies Required
Driven individual with a positive attitude and personality
Must possesses a strong, clear voice that creates energy
Ability to influence people by connecting and understanding needs and wants
Ability to thrive in a fast-growth environment
Proficiency in Microsoft Office
Adaptable in sales situations to tailor style to the targeted prospect
Coachable with the ability to learn the technical aspects of telecom quickly
Demonstrate a commitment to delivering Momentum's customer promise of a seamless onboard, network reliability and unmatched customer experience
Must have an excellent command of English, both oral and written
Must be able to demonstrate proficiency in understanding Momentum Telecom products and services within 3 months of hire
Interested and able to make multiple outbound and follow-up calls to potential customers/leads each day.
This position is essential in driving company revenue goals through sales leads. Regular and predictable attendance is an essential function of this position.
Job Conditions:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:
Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Must be able to speak clearly.
Occasional travel, via various modes of transportation, for company events, training and customer meetings.
Auto-ApplyIP Network Engineer
Solis, TX jobs
This is an exciting opportunity for a skilled Network Engineer to join a team that is responsible for the customer design and logical provisioning services on a pan-European footprint, including but not limited to IP Access, BGP transit and MPLS VPNs on layer 2 and 3.
You will work alongside seasoned professionals in a multivendor environment.
The position offers full flexibility - onsite, hybrid or fully remote options and also has regular working hours (Mon - Fri), without night shifts or on call duties.
Internal Departments they will interact with:
The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.
Main Responsibilities:
* Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3
* Technical validation of new customer IP orders
* Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Field Engineering teams for issues related to IP service design, implementation, test and turn up
* Migration of IP customer services, in cooperation with customer and field services teams
* Prompt identification of issues which may impact delivery timescales or quality
* Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such issues
Essential Criteria:
* At least two years experience of IP services on Cisco or Juniper equipment
* Excellent IP. MPLS and routing knowledge in an ISP environment
* General knowledge of telecom industry and standards
* Excellent English language skills a must, other languages an advantage
Ideal Candidate Profile:
Client Relations:
* Able to meet, exceed & differentiate between immediate vs. future needs
* Understands and follows internal processes
Teamwork
* Self-starter, accountable to colleagues and other members of the team for actions performed
* Supportive, receptive and respectful of the ideas of others
* Utilizes work and experience of others rather than reinventing the wheel
* Able to quickly assimilate new technologies and communicate information clearly to a wider audience
Innovation
* Creates ideas and applies them to current issues
* Visualizes what might or could be, considering alternatives and engaging in "what if" thinking
* Displays open mindedness and progressive thinking
Communication
* Uses tact, diplomacy and creativity to resolve conflicts
* A strong communication skill is a must
Leadership
* Mentors and guides team members
* Sets a good example for others
Preferably:
* College or University degree in Technical related discipline or equivalent level of experience (time served)
#LI-VK1 ##LI-Remote
Auto-ApplyRemote Help Desk Call Center Agent
El Paso, TX jobs
Job Description
Work Hours: Must have flexible open availability
Pay Range: $16.00/hr
Reports to: AHS General Manager
Job Type: Full-time
About AnswerNet:
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
Customer-focused L1/L2 Helpdesk Technician responsible for providing first and second-level technical support to end-users for issues related to hardware, software, and network systems. This position will involve researching, diagnosing, troubleshooting, finding solutions, and taking ownership of customer-reported issues to ensure they are resolved. When necessary, unresolved issues should be escalated to the appropriate internal teams following standard procedures. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to efficiently troubleshoot and resolve issues.
Responsibilities:
Inbound and Outbound Calls
Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk tickets.
Root cause analysis probing
Providing immediate solutions to common user issues.
Ticket Routing
Document accurate records of all support requests, resolutions, and follow-ups.
Knowledge Base Utilization
Responsible for the ongoing maintenance of AnswerNet's desktop environment.
Creates and maintains user e-mail accounts.
Virtual Machine and or Remote Desktop support
Oversee monitoring network systems, including network outages.
Ensuring service level agreements are met.
Managing user accounts and their associated attributes, such as name, email address, password, security groups, and multifactor authentication in Azure AD, or through Microsoft Active Directory on Windows Server 2016, 2019.
Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners.
Required Qualifications:
Ability to work from home (this is a remote position)
Prior Technical Support or Help Desk experience
High School Diploma or equivalent
Phone Etiquette
History of Customer Service
Excellent verbal, writing, grammar, and communication skills
Critical Thinking and Problem-Solving skills
Attention to Detail
Familiarity with Help Desk Applications (Ex. Zendesk, FreshService)
Familiarity with VOIP or Telephony services
Ability to provide step-by-step technical help, both written and verbal
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus
WAH Requirements:
PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.