Specialist jobs at ISS A/S - 179 jobs

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Arbitrator I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description At Manheim (a Cox Automotive company), we strive to make sure every customer is completely satisfied when they do business with us. On the off-chance we fall short, we do our best to make things right, pronto. That's where you come in. We're looking for an Auto Claims Specialist I to learn the ropes of resolving customer complaints and ensuring we don't make the same mistake again. Do you have the skills we're looking for? Keep reading for more details! Benefits We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with flexible time-off policies. How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program. 10 days of free child or senior care through your complimentary Care.com membership. Generous 401(k) retirement plans with up to 8% company match. Employee discounts on hundreds of items, from cars to computers to continuing education. Looking to grow your family? You'll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so. We all love our pets-whether they walk, crawl, fly, swim or slither-and we're happy to supply insurance for them as well. At Cox, we believe in being transparent - please click on this link (Cox Benefits Overview) to learn more about our amazing benefits. What You'll Do From your very first day on the job, you'll receive guidance and coaching so you can learn the ropes. You'll work with everyone from buyers to sellers to dealers in coordinating and validating customer returns and claims. With Guidance, responsibilities include: Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines. Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making. Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases. Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution. Uses appropriate levels/limits of financial approval authority to resolve cases. Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information. Prepares and facilitates communication for resolution via telephone, email, and in-person discussion. Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold. Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements. Engages with supervisor/manager to determine if escalation is required. Performs other duties as assigned. Who You Are You've got a knack for negotiation. You're ethical, dependable, and trustworthy. You're eager to learn. You also have the following qualifications: Minimum A high school diploma or GED and less than 2 years of related experience. Accuracy and attention to detail. Organizational and time management skills. The ability to adapt in a fluid and changing environment. Preferred 1+ years of automotive or body shop experience. Claims adjuster experience. Cox is a great place to be, wouldn't you agree? Apply today! MSCOX Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Arbitrator I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position facilitates the resolution of customer claims and concerns (includes all physical and digital/online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. The role will work to gain familiarity with fundamental arbitration concepts, procedures, standards, policies and systems. This position requires organization and management of sale day activities including post sale inspections and sale day arbitrations. Job Responsibilities: Basic Functional Duties With guidance, performs basic Arbitrator duties, including: Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines. Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision making. Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases. Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution. Uses appropriate levels/limits of financial approval authority to resolve cases. Evaluates claims by obtaining, comparing, evaluating, and validating various forms of information. Prepares and facilitates communications for resolution via telephone, email, and in-person discussion. Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold. Monitors and maintains accurate files for each arbitration case, verifying accuracy of all required documentation, including invoices and settlement agreements. Engages with supervisor/manager to determine if escalation is required. Knowledge & Subject Matter Milestones Demonstrates an understanding of investigating claims and negotiating and influencing others while maintaining a positive client experience. Gains familiarity and understanding of Arbitration concepts and procedures. Gains foundational understanding of auction-specific operational and administrative processes. Learns and adheres to National Auto Auction Association (NAAA) arbitration standards, Manheim Marketplace Policies, and relevant legal requirements. Client Interaction/Communication Responsibilities Advises clients of the arbitration claim process, company policies, any auction- or account-specific guidelines, and NAAA guidelines. Facilitates both written and verbal communications between buyers, sellers, and various auction team members and third parties to actively gather information necessary to guide parties toward agreement and resolution, while maintaining an awareness of goals and objectives. Provides relevant information such as claim status to clients. Other Duties Demonstrates safety commitment by following all safety and health procedures and modeling the appropriate behaviors. Participates in support of all safety activities aligned with Safety Excellence. Performs other duties as assigned. Qualifications and Experience Education High School Diploma or equivalent required. Bachelor's degree preferred. Experience Previous experience in claims management and/or problem and conflict resolution preferred. Claim adjuster experience is a plus. 1-2 years of experience in areas of responsibility. 1+ years of automotive, mechanical, and/or body shop experience preferred. Skills and Abilities Active Listening Accuracy and Attention to Detail Resilience/Adaptability Demonstrates Empathy Verbal and Written Communication Decision Making Customer Focus Time Management Conflict Resolution Builds Positive Relationships YDGCOX Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. 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We are seeking a skilled, passionate, and customer-focused IT Help Desk Support Specialist to join our IT team here at FiberLight. As an IT Help Desk Support Specialist , you will be the first point of contact for our employees seeking technical assistance and support. Your primary responsibility will be to provide timely and effective solutions to end-user issues and requests, ranging from hardware and software problems to basic network connectivity and account access. The ideal candidate should have excellent communication skills, strong technical aptitude, and a passion for delivering exceptional customer service. Essential Job Functions First-line Support: Act as the initial point of contact for employees seeking technical assistance through various channels, including phone, email, or in-person. Provide prompt and courteous responses to resolve their issues or escalate to higher-level support when necessary. Troubleshooting: Diagnose and resolve hardware, software, and network issues reported by end-users. Walk users through the problem-solving process and document troubleshooting steps and resolutions. Account Management: Assist with account creation, password resets, and access permissions for various applications and systems. Hardware and Software Setup: Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and other hardware devices. Install and troubleshoot software applications as needed. Ticket Management: Record and track all support incidents and service requests in the help desk ticketing system. Prioritize and manage workload to meet service level agreements. Knowledge Base: Contribute to the development and maintenance of the IT knowledge base, providing self-help guides and resources for end-users. User Training: Provide basic training to employees on commonly used software applications and technology best practices. IT Inventory Management: Maintain accurate records of IT assets and equipment, including tracking inventory, issuing hardware, and performing periodic audits. Escalation and Collaboration: Escalate complex or unresolved issues to appropriate IT teams and collaborate with other IT specialists to resolve problems efficiently. IT Security: Assist in enforcing IT security policies, such as malware prevention, data protection, and access controls, to ensure a secure computing environment. Requirements High school diploma or equivalent; an associate or bachelor's degree in computer science or related field is a plus. Proven experience (1-2 years) in a help desk or technical support role, preferably in a business environment. Strong technical knowledge of Microsoft Windows and Office products, including Windows 10 and 11, Microsoft Office 365 suite, Visio, and MS Project. Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP. Familiarity with computer hardware, peripherals, and mobile devices (laptops, printers, smartphones). Excellent problem-solving and troubleshooting skills, with the ability to adapt to various end-user needs. Exceptional customer service and communication skills, with the ability to explain technical concepts in a clear and concise manner. Prior experience with help desk ticketing systems and remote support tools is advantageous. Ability to work independently and collaboratively within a team environment. Additional Skills/Abilities In addition to the specific qualifications and responsibilities mentioned in the job description, the role may require base-level knowledge in various technology areas typically expected in an IT role. Some of these general technology requirements include: Operating Systems: Proficiency in operating systems such as Windows, Linux, or mac OS, including system administration, file management, and basic command-line operations. Networking Concepts: Understanding of networking fundamentals, including IP addressing, subnetting, DNS, DHCP, routing, and network protocols (TCP/IP, HTTP, HTTPS, etc.). Hardware Fundamentals: Understanding of computer hardware components, including CPUs, RAM, storage devices, and peripherals. Troubleshooting Skills: Ability to diagnose and resolve technical issues, both hardware and software-related, and provide effective solutions. Documentation and Communication: Strong documentation skills and the ability to communicate technical concepts clearly to both technical and non-technical stakeholders. IT Security: Awareness of information security best practices, including data encryption and access controls, and vulnerability assessment.

Shift: Monday to Friday 8 am to 5 pm (CST) with rotating on-call Access One is a business technology services and communications provider, dedicated to world-class technologies and award-winning client experience. Founded in 1993, Access One strives to provide seamless technology services that scale and evolve along with their company. Our custom-tailored solutions can be delivered modularly or as a complete, end-to-end service, ensuring unrivaled accountability for our clients' communications, managed IT, and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One An opportunity to grow your career and expand your knowledge Professional development and growth through continual learning Recognition of all your accomplishments, large and small A chance to relax and enjoy your co-workers at company events Access to health programs such as gym membership incentives Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning Volunteer and donation opportunities to help improve our community What you will do This position is responsible for providing front end technical support to Access One's Telcom, Data, and Managed Services portfolio. Responsibilities include managing trouble tickets and phone calls and interfacing with network partners and internal resources to achieve swift resolution to service issues. This position is also responsible for network monitoring and proactively notifying customers of ticket status. The Technical Support Specialist will effectively provide first level support for Voice Services (PRI, SIP, Long Distance, 911, UCaaS, POTS) and Data Services including but not limited to Core/Edge and CPE Routers, workstations, servers, LAN and SDWAN networks. Responsibilities include Answer phone calls, respond to tickets/alerts as well as handle escalated issues in a timely fashion Ability to work within a ticketing system Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. Provide necessary technical support at the network level: LAN/WAN connectivity, routers, switches, firewalls, and wireless. Provide essential technical support for HPBX/VoIP/UcaaS services/TDM /CAS/8XX/ 911/SIP Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. Technical Support for backup and disaster recovery solutions provided by Access One. Work jointly with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Who you are Minimum High School Diploma or equivalent College level courses in IT or certification preferred Professional IT Certifications, such as Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in a similar role Understanding of operating systems, business applications, printing systems, and network systems Advanced diagnostic skills of technical issues Knowledge of IT applications, processes, software, and equipment Knowledge of HPBX/VOIP/UcaaS systems strongly desired MetaSwitch experience a plus Strong organizational and customer service skills Interpersonal skills: such as communication skills, active listening, and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Technical awareness: the ability to match resources to technical issues appropriately Service awareness of all organization's main services for which support is required Understanding of support tools, techniques, and how technology is used to provide services Self-motivated with the ability to work in a fast-moving environment Salary & Benefits Salary Range DOE: $24 - 27/hour Comprehensive benefits: health, dental, vision Matching 401k, PTO Flexible work environment Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Are you all about the details? Do you love to dive into the technical specifications of electronics or mechanical equipment? Are you great with Excel? Or want to learn how to be? This is an excellent opportunity for someone with quoting experience who wants to jump into telecom! Entry Level candidates and those seeking a career in the in-building telecom world are encouraged to apply. Who are we? CTS is a nationwide leader in the Design, Engineering & Installation of Distributed Antenna Systems (DAS). What does this job do? The Quote Specialist creates DAS Proposals and Scope of Work Documentation. What kind of person are we looking for? This position calls for high energy, dedication, attention to detail, timeliness, team work, positive attitude, adaptability, self-motivation, reliability, and the willingness/ability to learn new technical concepts. What you will learn: * The fundamentals of in-building wireless design * RF Math and how it applies to mobile telecom * Frequency bands, protocols and the terms used to quantify signal strength/quality * The mechanical and electrical components involved in transmitting RF signals such as Antennas, Repeaters and fiber-optics based communications equipment. * Skills in Microsoft Excel, professional document creation and effective cross-team communication You will be exposed to the latest and greatest technology in the in-building wireless industry. Details of this job: * Breakdown DAS designs to component groups to obtain accurate BOMs. * Produce accurate, construction-ready proposals based on DAS design BOMs in Excel. * Produce Scope of Work Documentation detailing supply of equipment and services in Excel or Word. * Manage (CTS internal) customer expectations with regard to delivery timelines and high quality communication, maintaining a service-oriented point of view. Pay rate of $20-25 hourly commensurate with experience This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K.

Are you all about the details? Do you love to dive into the technical specifications of electronics or mechanical equipment? Are you great with Excel? Or want to learn how to be? This is an excellent opportunity for someone with quoting experience who wants to jump into telecom! Entry Level candidates and those seeking a career in the in-building telecom world are encouraged to apply. Who are we? CTS is a nationwide leader in the Design, Engineering & Installation of Distributed Antenna Systems (DAS). What does this job do? The Quote Specialist creates DAS Proposals and Scope of Work Documentation. What kind of person are we looking for? This position calls for high energy, dedication, attention to detail, timeliness, team work, positive attitude, adaptability, self-motivation, reliability, and the willingness/ability to learn new technical concepts. What you will learn: The fundamentals of in-building wireless design RF Math and how it applies to mobile telecom Frequency bands, protocols and the terms used to quantify signal strength/quality The mechanical and electrical components involved in transmitting RF signals such as Antennas, Repeaters and fiber-optics based communications equipment. Skills in Microsoft Excel, professional document creation and effective cross-team communication You will be exposed to the latest and greatest technology in the in-building wireless industry. Details of this job: Breakdown DAS designs to component groups to obtain accurate BOMs. Produce accurate, construction-ready proposals based on DAS design BOMs in Excel. Produce Scope of Work Documentation detailing supply of equipment and services in Excel or Word. Manage (CTS internal) customer expectations with regard to delivery timelines and high quality communication, maintaining a service-oriented point of view. Pay rate of $20-25 hourly commensurate with experience This is full time, salaried position and we offer benefits including Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays and 401K.

Full-time Description Department: IT Services Reports to: ITS Supervisor : Edge is a provider of integrated, managed voice, data technology systems, and services for business. Position Description: Provide Tier I IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers. Primary Responsibilities: Serve as the primary point of contact for customers requiring technical assistance. Remotely assist users with desktop, printer, and other connected device troubleshooting. Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations. Perform OS and other software and firmware updates and patch management. First-level identification and escalation of major incidents using the approved IT escalation processes. Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT. Perform network administration functions, user account permissions, and Active Directory changes. Follow up with clients to ensure issue resolution is complete and satisfactory. Other Responsibilities: Assist in creating knowledge base articles, checklists, and FAQs. Willingness to learn industry-specific and proprietary management systems. Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required. Accommodate occasional shift changes based on coverage requirements and special events. Requirements Required Skills & Experience: Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange. Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users' questions or issues. Benefits: As a full-time employee, you'll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We're committed to fostering a collaborative and supportive work environment where you're encouraged to contribute and grow with the company. Salary Description $22-25/hr

VYVE BROADBAND JOB DESCRIPTION Broadband/Cable Installer Technician Who are we? Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve! What's the job? Performs residential and commercial installation of internet, phone and cable services Troubleshoot and fix service issues Delivers a spectacular customer experience Upsells current services such as internet speeds Requires lifting, climbing, and working in all types of weather Does this sound like you? High School Diploma or equivalent Valid driver's license and clean driving record Customer-focused, willing to go above and beyond to ensure customers are 100% satisfied Hard worker that likes to learn, grow and be busy Searching for a rewarding career that just “feels right” Not afraid of heights (poles, roofs, towers) Why our people love working for Vyve… Growth - ready-made career paths with paid training and certifications through SCTE. Finally get to be in the driver's seat of your career, work your way up from entry level to Director - the sky is the limit! Benefits - Great medical, dental, vision plan plus fun extras like pet insurance, 401k with company match, home & auto discounts, and most importantly - FREE SERVICES!! Save thousands on your internet and cable bill per year Compensation - Competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases and long-term incentive plan Company vehicle, gas card, tools & equipment Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR Bqd7Xch7TV

For remote positions, employees can sit in one of the following states: Ohio & Florida. Please only apply if you are able to live and work full-time in one of the states listed above; your application will not be considered or reviewed if you live outside of these states. State locations and specifics are subject to change as our hiring requirements shift. The Technical Support Specialist- Commercial provides industry-leading first-level customer support through a thorough understanding of the WOW! Business Voice & Data Products suite for our SMB and Enterprise customers in a 24/7 support organization. Let us tell you about the perks! Be part of a company whose core values include respect, integrity, spirit of service, and accountability! Salary: This position pays $17.75/hr + depending on experience. We are currently offering a restricted stock grant! Medical, dental, and vision insurance, and 401k with a company match Paid time off, paid holidays, and tuition reimbursement. Significant discounts on broadband packages for employees residing in our service areas. What you'll be doing: Essential duties and responsibilities include but are not limited to those listed below: Provide first-level support via inbound calls for WOW! Business Voice & Data products (POTS, EMTA, VoIP, Hosted VoIP, PRI, T1, SIP, HSD, Email, and CATV) including diagnosis, troubleshooting, and problem escalation. Successfully interact among WOW! Business customers, vendors, technicians, and WOW! personnel to resolve customer-impacting issues and events. Respond in a timely manner to trouble tickets, chat requests, and incoming calls as they are presented within the workflow queue, and work directly with customers to gather and document all necessary information to effectively analyze and troubleshoot service-impacting issues. Adhere to the Ticket Management policies and procedures as needed. Must be able to quickly recognize and diagnose telephony features, VoIP services, and customer premise equipment. Must be able to quickly recognize and diagnose customer or carrier issues and take correct steps toward problem resolution. Document all technical issues/solutions in the company ticketing or billing systems. All other duties as assigned. What YOU need is: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High school diploma or equivalent Experience/Skills Needed: 1 year experience in the telecommunications field or previous experience providing technical support in a call center environment or equivalent Industry-recognized certifications such as CCENT, Network +, SIP School, or equivalent telecommunications training to include IPv4/IPv6, VoIP, and SIP are plus. Knowledge of the suite of Internet protocols, including TCP/IP, DNS, DHCP, and networks and LANs to include IP Network Sub-Networking a plus. Previous knowledge of RF Signals and HFC networks is a plus. Familiar with various Networking Tools and Monitoring Applications a plus Have an understanding of local, long-distance, and toll-free telephony Must be detail-oriented and well organized. Strong analytical and troubleshooting skills. Excellent communication skills including active listening skills, the ability to communicate effectively over the telephone, and ability to communicate technical information to a non-technical audience Ability to multi-task and function effectively and consistently in a fast-paced environment Flexibility in scheduling which may require evening, overnight, and weekend hours. Computer Skills: Experience with word processing and spreadsheet software, Internet software, and email. Ability to learn billing software systems and access online support/tools. Experience in Google Suites, Microsoft Office, or MAC is a plus. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to talk and hear Required to use hands to type, handle objects and paperwork Required to use close vision and be able to focus Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WOW! we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're seeking an exceptional problem solver who thrives on turning our customers' most complex technical challenges into opportunities for innovation and trust-building. Within Contact Center Tier 3, you'll serve as the ultimate technical resource for our contact center customers, combining deep CCaaS expertise with outstanding customer advocacy to resolve issues that demand creativity, technical mastery, and strategic thinking. This isn't a typical support role-you'll be the trusted advisor when stakes are highest, the technical expert our internal teams rely on for guidance, and the knowledge catalyst who elevates our entire support organization. Job Duties: Complex Issue Resolution * Handle escalated cases requiring deep technical knowledge, advanced troubleshooting, or specialized expertise * Resolve issues that involve multiple systems, departments, or require root cause analysis * Address executive customer concerns and high-stakes business-critical situations Knowledge Development & Transfer * Document complex issue resolutions * Develop troubleshooting guides and decision trees for lower tiers * Conduct training sessions and mentoring for lower tier agents * Identify knowledge gaps and recommend content creation priorities Process Improvement * Analyze recurring escalation patterns and recommend systemic solutions * Collaborate with product, engineering, and operations teams on issue prevention * Drive continuous improvement initiatives based on customer pain points * Optimize escalation workflows and handoff procedures Cross-Functional Collaboration * Serve as liaison between contact center partner and technical/product teams * Participate in incident response and crisis management * Provide customer insights to inform product roadmap and feature development * Ability to coordinate cross-functional resources for issue resolution * Ownership of escalation prioritization and resource allocation To succeed in this role you must have experience in: Technical Foundation * 3-5+ years of hands-on experience with Contact Center as a Service (CCaaS) platform-direct experience with NiCE CXone is highly preferred * Proficiency in Studio contact center scripting/development environments, with ability to troubleshoot complex call flows and integrations * Deep understanding of VoIP technology within CCaaS contexts, including SIP protocols, codec configurations, network requirements, and audio quality troubleshooting * Strong technical troubleshooting methodology, including systematic log analysis, diagnostic tool usage, and structured problem-solving approaches * Experience documenting complex technical cases with clarity and completeness, creating resources that others can learn from Customer Excellence * Exceptional communication skills that enable you to explain technical concepts clearly to diverse audiences-from frustrated end-users to technical architects to executive stakeholders * Proven ability to de-escalate tense situations and rebuild customer confidence through empathy, transparency, and demonstrated competence * Talent for developing rapport and trust quickly, even in challenging circumstances where customers may be frustrated or skeptical * Customer-centric mindset that prioritizes understanding the business impact behind technical issues and balancing urgency with thoroughness Problem-Solving Excellence * Creative and analytical thinking that combines technical knowledge with innovative approaches to find solutions when standard procedures fall short * Pattern recognition skills that identify underlying systemic issues from individual case symptoms * Comfort with ambiguity and ability to navigate complex, multi-faceted problems without clear playbooks * Ownership mentality that drives you to see issues through to complete resolution, not just temporary workarounds Collaboration & Leadership * Knowledge sharing orientation with genuine enthusiasm for developing others and elevating team capabilities * Cross-functional collaboration experience, working effectively with Product, Engineering, Operations, and other technical teams * Process improvement mindset that continuously seeks opportunities to work smarter and serve customers better * Professional maturity to handle high-stakes situations, executive interactions, and competing priorities with sound judgment Our Commitment to You We're building a support organization where expertise is valued, knowledge is shared generously, and every team member has the tools and autonomy to deliver exceptional customer experiences. You'll work in an environment that respects your technical judgment, invests in your continued learning, and recognizes that the best solutions often come from empowering smart people to think creatively. How We Work * Proactive communication is our standard-customers, internal stakeholders, and team members always know where things stand * Process adherence balanced with flexibility-we follow proven frameworks while remaining open to innovation when situations demand it * Continuous learning culture-we document what we learn, share what we know, and grow together as a team * Customer outcomes over activity metrics-we measure success by the trust we build and the problems we solve, not just ticket counts What we offer: * Comprehensive medical, dental, vision, disability, life insurance * Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits * Voluntary supplemental health coverage and life insurance * 401K match and ESPP * Paid time off and paid sick leave * Paid parental and pregnancy leave * Family-forming benefits (IVF, Preservation, Adoption etc.) * Emergency backup care (Child/Adult/Pets) * Employee Assistance Program (EAP) with counseling sessions available 24/7 * Free legal services that provide legal advice, document creation and estate planning * Employee bonus referral program * Student loan refinancing assistance * Employee 1:1 coaching, perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, the compensation range for this position is between $85,400 and $180,700 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. This role has an application deadline of March 8, 2026. Please apply prior to the deadline to be considered for the role. #LI-JW1

VYVE BROADBAND JOB DESCRIPTION Broadband/Cable Installer Technician Who are we? Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve! What's the job? Performs residential and commercial installation of internet, phone and cable services Troubleshoot and fix service issues Delivers a spectacular customer experience Upsells current services such as internet speeds Requires lifting, climbing, and working in all types of weather Does this sound like you? High School Diploma or equivalent Valid driver's license and clean driving record Customer-focused, willing to go above and beyond to ensure customers are 100% satisfied Hard worker that likes to learn, grow and be busy Searching for a rewarding career that just “feels right” Not afraid of heights (poles, roofs, towers) Why our people love working for Vyve… Growth - ready-made career paths with paid training and certifications through SCTE. Finally get to be in the driver's seat of your career, work your way up from entry level to Director - the sky is the limit! Benefits - Great medical, dental, vision plan plus fun extras like pet insurance, 401k with company match, home & auto discounts, and most importantly - FREE SERVICES!! Save thousands on your internet and cable bill per year Compensation - Competitive base pay plus sales/upgrade/referral commissions, annual bonuses, merit increases and long-term incentive plan Company vehicle, gas card, tools & equipment Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

We are seeking a detail-oriented and analytical professional to join our team in a billing operations role. This position is responsible for processing telecom invoices, ensuring accurate allocation of charges, and supporting timely billing and payment activities. The ideal candidate will have strong problem-solving skills and a collaborative mindset. As they will work closely with internal departments and external vendors to resolve complex billing issues. Key responsibilities include: * Reviewing and processing telecom invoices by breaking down and allocating charges appropriately. * Investigating discrepancies such as past due amounts, credits, and misapplied payments. * Coordinating with third-party carriers and vendors to manage billing address updates and maintain accurate customer account information. * Partnering with cross-functional teams to resolve intricate billing challenges. * Generating ad-hoc reports and conducting data analysis using internal databases to support operational insights. Duties and Responsibilities: * Enter telecom invoices into Granite's internal systems for billing and payment processing. * Investigate and resolve unpaid balances including carrier payment discrepancies. * Communicate and clarify billing issues or changes with cross-functional teams. * Collaborate with telecom providers to facilitate payments and research account histories. * Use Granite software tools to monitor customer account activity and identify root causes of billing issues. * Generate ad-hoc reports and support special projects as requested by Finance and Premier Management. * Participate in internal audits to verify account inventory accuracy and validate carrier charges. Required Qualifications: * Experience utilizing Microsoft Office * Fundamental analytical and arithmetic abilities. * Team player with a positive attitude. * Written and Verbal communication skills. * 4 Year Bachelor's Degree from an accredited College/University. Preferred Qualifications: * Strong Excel Skills with an interest in learning PowerPivot and SQL. * Experience with Database Management or a desire to learn. * Billing or Data Entry Experience. * Business, Finance, Accounting or Related quantitative degree. Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

TFE is who we are; connect is what we do! We connect converged technology solutions through multi-technology/multi-vendor integration and take our clients from cradle to grave on most any technology project. And we do it in style with unique personalities incorporating our core values; Be DARING, Be DIFFERENT, Be IMPRACTICAL, Be SOMETHING. We are risk takers, tech geeks, open- minded aficionados with no fear of failure. We celebrate the creativity and diversity that fuels our innovation. Be you, with us! #WeAreTFE Job Summary The AV Rack Specialist is responsible for the fabrication, wiring, testing, and commissioning of audiovisual equipment racks in accordance with approved drawings, standards, and project specifications. This role focuses on high-quality rack assembly, signal integrity, system validation, and readiness for field deployment. The specialist works closely with engineering, project management, and field installation teams to ensure consistent, reliable, and serviceable AV systems. Key Responsibilities Rack Fabrication & Assembly Assemble AV equipment racks per approved shop drawings, schematics, and rack elevations Mount AV components including DSPs, amplifiers, switchers, control processors, power distribution units, and network devices Fabricate and terminate audio, video, control, and network cabling to industry standards Perform proper cable management, labeling, lacing, and strain relief to ensure serviceability and airflow Ensure racks are built in compliance with company standards, manufacturer requirements, and best practices Record, update and maintain IP address, serial and MAC address spreadsheets. Follow Avixa Rack Building standards Commissioning & Testing Power up racks safely and verify proper voltage, grounding, and sequencing Test signal flow end-to-end (audio, video, control, and network) Validate device functionality and verify correct input/output routing Perform basic configuration and firmware updates as directed by engineering Identify, document, and resolve wiring or hardware issues prior to deployment Quality Control & Documentation Perform quality control checks to ensure racks meet internal and project-specific standards Verify labeling accuracy and cable documentation Update redlines or commissioning checklists as required Support creation of rack build photos and commissioning reports Coordination & Support Collaborate with engineers, programmers, and field technicians to ensure rack readiness Prepare racks for shipment, including securing equipment and protecting cabling Provide technical support to field teams during installation and final commissioning Assist with troubleshooting issues identified during field integration Safety & Standards Follow ESD (Electrostatic Discharge) best practices when handling sensitive electronics Maintain a clean, organized, and safe work environment Adhere to company safety policies and OSHA requirements Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person Qualifications Required Skills & Qualifications Technical Skills Strong understanding of AV signal flow (audio, video, control, and network) Experience building and wiring AV equipment racks Ability to read and interpret schematics, rack elevations, and wiring diagrams Proficiency in terminating: Balanced and unbalanced audio cables Network cabling (RJ-45) Control and low-voltage wiring Familiarity with common AV manufacturers (e.g., Crestron, Extron, QSC, Biamp, AMX, Shure) Demonstrated proficiency in hand soldering skills: Ability to solder connector, headers, terminal blocks and wire leads Demonstrated understanding of custom AV plates, panels, and hardware modifications, including design intent, fabrication methods, and installation requirements. Experience modification: Rack panels, blank plates, wall plates, faceplates, etc. Familiarity with industry manufacturers and equipment (DSPs, amps, network switches, control processors, power conditioners, network video, intercom, etc) Experience & Education 2-5 years verifiable experience in AV rack fabrication, systems integration, or related field Technical training or degree in electronics, audiovisual technology, or equivalent experience preferred Certifications (Preferred, Not Required) CTS or CTS-I Manufacturer certifications (QSC, Biamp, Crestron, Extron, etc.) OSHA 10 Soft Skills Strong, meticulous attention to detail and workmanship Ability to work independently and manage multiple tasks Effective communication with technical and non-technical team members Problem-solving mindset with a focus on quality and reliability Physical Requirements Ability to lift and move equipment up to 50 lbs Ability to work on ladders and in confined spaces as needed Prolonged periods of standing, bending, and fine motor work Work Environment Combination of shop environment and occasional field support May require occasional travel May require limited travel to job sites for commissioning support

RTC Communications is seeking a forward-thinking Artificial Intelligence (AI) Specialist to design, implement, and optimize AI-driven solutions that enhance our telecommunications services, customer experience, and internal operations. The ideal candidate will bring a strong blend of machine learning expertise, data engineering, and real-world application of AI in network optimization, predictive maintenance, fraud detection, and customer service automation. Mission & Vision: RTC Communications exists to provide quality and reliable communications, entertainment and technology products, and services to Southern Indiana. RTC seeks to deliver the future today to our customers and community. Our number one priority has been to combine state-of-the-art technology and old-fashioned service to provide the highest quality communications available. Company Background: For 75 years, RTC and our team have served the communications and entertainment needs of our customers in Daviess, Martin, and Lawrence counties. Now, many homes will be able to take advantage of the latest, state-of-the-art fiber-optic broadband network-comparable with any big city-in fact, better than most. Each team member can truly see how what they do contributes to the success of the company and the happiness of our customers. When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can enjoy the security of a terrific retirement program along with the peace of mind from a healthcare plan that is second to none in our area. Today, RTC Communications brings a multitude of services, which range from traditional dial tone with advanced calling features, to UCaaS, internet services including Fiber and DSL/Copper connections, data networking, and much more. Key Responsibilities Design, build, and deploy machine learning models to improve network performance, customer experience, and internal efficiency. Integrate with vendor APIs (e.g., Calix, MetaSwitch, NetSapiens) to ingest real-time telemetry and ONT performance data. Develop AI-driven systems that triage Calix ONT data, identify anomalies, and generate automated technician dispatch tickets based on service degradation patterns. Build and maintain data pipelines that collect, clean, and transform structured/unstructured data from OSS/BSS platforms, CRM systems, and IoT endpoints. Collaborate with teams across Engineering, Customer Service, HR, and Marketing to deploy AI tools such as chatbots, usage analytics, automated ticketing, and sentiment analysis. Apply natural language processing (NLP) techniques for voice-to-text transcription, customer sentiment scoring, and support case prioritization. Identify high-impact AI use cases and measure business outcomes (e.g., reduced truck rolls, improved NPS, shortened resolution time). Ensure AI systems meet privacy, telecom regulatory, and data governance standards. Train internal teams on AI tools and workflows in clear, non-technical terms. Monitor the latest AI trends in telecom, such as 5G/6G, UCaaS, smart homes, and AI-powered network operations. Contribute to RTC's internal AI roadmap and support the development of an AI Center of Excellence to scale adoption company-wide. Qualifications Required: Experience in Computer Science, Artificial Intelligence, Data Science, or related field. 2+ years of hands-on experience with AI/ML development in a business or telecom environment. Proficient in Python, R, or similar languages, and frameworks such as TensorFlow, PyTorch, or Scikit-learn. Strong knowledge of data modeling, APIs, and cloud AI services (AWS, Azure, or GCP). Experience working with large datasets, SQL/NoSQL, and data visualization tools. Preferred: Certifications in AI/ML, data engineering, or telecom systems. Experience with Calix systems, OSS/BSS platforms, or real-time network telemetry. Familiarity with UCaaS, VoIP, IoT, and customer experience platforms. Experience deploying AI within customer service platforms (chatbots, IVR, or self-service portals). Knowledge of ethical AI practices, bias mitigation, and explainable AI in customer-facing tools. Bachelors or higher degree or certifications in AI, Data Engineering, or Telecom Systems. Familiarity with VoIP, UCaaS, IoT devices, and customer analytics platforms. Experience building AI into chatbots, IVRs, or self-service customer portals. What We Offer Competitive salary with performance-based bonuses Health, dental, and vision insurance 401(k) with excellent company match Ongoing training & AI certification opportunities A chance to help transform how broadband, voice, and tech services are delivered across Southern Indiana and beyond About RTC Communications For over 75 years, RTC Communications has served as a leading voice and broadband provider in Southern Indiana. As we expand our multi-gig fiber network and intelligent services, we're investing in smart technologies and innovative talent to build the connected communities of tomorrow. If you are looking to be in an environment where professional growth and personal growth can succeed, then look to RTC Communications.

Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. As a Business Services Specialist II, you will be the first point of contact for our organization, responsible for providing exceptional customer service and efficiently managing incoming inquiries and requests. Your role will be critical in ensuring that visitors, clients, and employees experience a positive and professional interaction when they engage with our company. You will be tasked with quickly assessing the nature of each inquiry and efficiently routing it to the appropriate department or individual, while also handling various administrative tasks to keep the front desk running smoothly. Job Responsibilities: Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc. Provide quality customer service through fact to face and phone support. Answer questions and provide support. Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed. Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents. Copy data and compile records and reports. Sort and file documents. Operate office equipment, such as copier, fax machine, scanner, postage machine, etc. Answer phones, convey messages, and run errands. Greet and assist customers. Stamp, sort and route incoming mail and Airborne/FedEx packages and letters. Drop off and pick up mail at the U.S. Post office on a daily basis as needed. Prepare outgoing mail with sufficient postage and ensure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer. Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Qualifications: High School Diploma or equivalent required. Fluent in Spanish (reading, writing, and comprehension) Prior clerical or administrative experience required. Valid Driver's License and safe driving record required. Good communication and organizational skills required with strong attention to detail. Basic computer software skills required. Perform other duties as assigned by management. Commitment to providing excellent customer service required. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks; manual dexterity. Vision abilities required include close, distance, and depth perception. YDGCOX Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities: Our Construction Equipment Group is seeking a full-time Yard Specialist for our Orlando, FL branch. consist of, but are not limited to: Completing equipment traffic digital and physical paperwork in an accurate manner Taking photos of all equipment moving in and out of the facility Visual inspections of machines for check in and out Washing all pieces of equipment in the yard periodically Verification of operator manuals and safety equipment Organization of the yard Conducting monthly inventory audits throughout the yard Maintaining the cleanliness of the exterior of the facility Help the shop technicians with mechanical work including installation of parts, PDIs, inspections. etc. Incorporating Alta's Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Working outside in the elements on a daily basis Qualifications: Desired Skills and Qualifications: Must have good customer relation skills Knowledge of construction equipment preferred Attention to detail for orders, cleanliness, etc. required Experience operating heavy equipment is preferred Must be able to work in a fast-paced environment with a friendly and professional personality Must be able to work in the elements Computer programs - Microsoft Outlook and basic computer skill Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routing reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The Billing Specialist is responsible for ensuring the accurate and timely processing of telecommunications service invoices. This role involves utilizing internal systems to manage billing operations, resolve discrepancies, and provide exceptional support for customer inquiries regarding their invoices. Billing accuracy is our number one priority. Our focus is on ensuring Granite business rules and customer contracts are accurately entered into our systems to invoice to our customers. We are a growing company with exciting changes and challenges that requires an agile and savvy billing department. Using a variety of software tools, we pull system data, analyze it and develop new audits. We work with other teams to update customer accounts and actively work with the IT team to implement system updates that automate and ensure our data is clean. We are looking for individuals with strong attention to detail who enjoy finding new ways to solve problems and improve processes, and a take-charge person that has customer service skills when needed. Duties and Responsibilities: * Participate in the development, testing and on-going maintenance of audits and reports * Validate activity and changes in the billing system * Process corrections and updates to customer accounts and services * Responsible for managing assigned validations and task related to month-end billing clean-up, and generally assisting the team as needed * Suggest improvements and new ideas to help increase accuracy and proficiency for the team and Granite * Enter new customer contracts into the system for processing * Onboarding new Billing Portals and/or connect customers to portals for Premiers and customer service * Uploading into various billing portals per customer's request * Generate and review invoices for accuracy, completeness, and pricing compliance * Reconcile billing data with service records to support revenue assurance * Investigate and resolve billing discrepancies, disputes, or inquiries in a timely and professional manner * Collaborate with Sales, Customer Service, and Finance teams to ensure seamless and efficient billing processes * Assist in month-end invoicing and reporting * Provide support for audits and contribute to special projects as needed Required Qualifications: * Strong attention-to-detail and analytical skills * Organizational skills * Professionalism with customers during portal onboards/uploads * Perform well in an environment that is goal and deadline driven * Respond well to pressure * Ability to stay focused and manage your time efficiently * Ability to work independently and manage multiple priorities * Bachelor's Degree in accounting, finance, or related field * Proficiency in Microsoft Excel * Excellent communication and problem-solving abilities Preferred Qualifications: * Proficient in Microsoft Access * Proficient in Microsoft SQL Server Management Studio * Proven experience working with large volumes of data * 0-2 years of billing or accounting experience, preferably in telecom or technology * Familiarity with telecom services and terminology Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years. Our offices have onsite fully equipped state of the art gyms for employees at zero cost. Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024. Granite was recently named One of Forbes Best Employers for Diversity. Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more. If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Vehicle Operations Logistics Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Variable Compensation Hourly base pay rate is $15.10 - $22.69/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: This position is responsible for the proper check-in and outside registration of customer vehicles for Auction sale. Job Responsibilities: • Input accurate vehicle information into the AS400 computer using a handheld computer (or provide information via headset to co-worker for data entry) for each vehicle received at the Auction: • Vehicle Identification number (VIN) • Stock number • Dealer identification number • Make, model, year, mileage, color, options, etc. • Affix barcode/stock number sticker on each vehicle received. • Place work order numbers and routing labels on vehicles upon entry. • Flag "no key" cars. • Direct transporters to proper car drop zone. • Report transport damage as needed. • Take digital image of vehicle upon receipt. • Provide proper sale identification windshield code to the person who is driving vehicle through the registration/check-in area. • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. • Perform other duties as assigned by manager or supervisor, i.e. assist on sale days driving vehicles through Auction sales lanes, etc. • May be required to work overtime (more than 40 hours per week) as business needs dictate. Qualifications: • High School Diploma or equivalent preferred. • 1 to 3 years of previous Auction and/or vehicle registration experience preferred. • Valid driver's license and safe driving record required. • Ability to drive vehicles with standard and automatic transmission. • Basic computer skills required. • Ability to lift 1-15 pounds. • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. • Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. Work Environment: Frequent exposure to outdoor weather conditions. Moderate noise level. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.