ITA Group jobs - 32 jobs

Customer Care Specialist I (part time)
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Customer Care Specialist handles inbound/outbound calls, email, and/or chats from program participants by answering their questions and providing support efficiently and successfully. This position cares for the brand of our clients in every interaction as well as ITA Group's commitment to excellence. ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS Handle inbound and outbound calls, emails, and/or chats from program participants of multiple clients regarding participant questions, challenges, and service needs ensuring all customer inquiries are handled efficiently and effectively. Answer all participant inquiries in a friendly and welcoming manner. Offer feedback to manager for improving customer satisfaction. Successfully complete and maintain all level 1 training objectives and performance goals. Use active listening skills and questioning techniques to support effective communication. Take ownership of every participant interaction, ensuring proper follow up is given and participant satisfaction is attained when it is necessary to assign a task to other ITA Group personnel. Document inbound/outbound inquiries on appropriate software systems and participant records when applicable in a timely and accurate manner. Utilize available resources to research participant requests, inquiries and problems. Interact with other ITA Group departments to investigate issues before obtaining management involvement. May assist in the implementation of new incentive, recognition, and travel (or miscellaneous programs) by thoroughly reviewing the CRM platform and recommending appropriate changes. Work with the Manager and QA Analyst to ensure recommended and approved changes are implemented. Spend idle time between inquiries working productively by performing other tasks assigned by the Manager, or researching industry information on the performance marketing industry and travel destinations that will improve department knowledge and skill level. Understand the impact of attitude in handling inquiries professionally. Be proactive within the working environment and work with the manager/team to ensure the workplace is conducive to positive moral, individual style, quality, creativity, and teamwork. Strive to become recognized as an expert in your role by consistently improving position knowledge. Comply with policies, procedures, and other internal controls prohibiting any unfair, deceptive, or abusive practices in service calls and any other interactions with customers. POSITION REQUIREMENTS Associates or Bachelor's degree preferred OR one to two years of customer service experience, preferably in the performance marketing or service-related industry. Effective organizational and time management skills. Excellent problem-solving and decision making skills with the ability to think quickly. Professional demeanor with a strong work ethic & conscientiousness. Ability to utilize various Windows based software applications. Ability to type 40 wpm. Ability to identify and resolve more complex problems and exercise sound judgment within established guidelines. Ability to establish and maintain positive working relationships with internal/external employees, participants, vendors or other contacts. Ability to handle multiple interruptions and adjustments to priorities throughout the day. Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information. Must be able to work effectively within a team environment. Excellent listening skills. Ability to effectively communicate with diverse, irate or other disgruntled individuals calmly and effectively within the team. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
$28k-34k yearly est. Auto-Apply 29d ago

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Manager - Event Operations
ITA Group Inc. 4.5
ITA Group Inc. job in West Des Moines, IA
The Manager - Event Operations leads and manages the Event Operations Program Management teams. The Manager - Event Operations is responsible for delivering an event that meets or exceeds our client expectations. The Manager is responsible for all existing customer relationships managed by the internal team. The Manager works closely with pre-sell to renew existing programs and ensure successful onboarding of new client programs in a smooth and seamless manner. POSITION REQUIREMENTS Bachelor's degree in Business or related field. Minimum seven years of experience with ITA Group or like responsibility at another company, event management experience preferred. Effective interpersonal skills with the ability to supervise employees, including communicating employee position accountabilities and performance expectations and the ability to assess and provide performance feedback. Strong written and verbal communication skills with the ability to develop and conduct client presentations and training programs. Solid business acumen with a positive, professional attitude. Strong problem solving, decision-making skills with an emphasis in solution development. Proven track record of displaying a sense of urgency, ownership and accountability. Ability to promote team effectiveness enabling teamwork and collaboration to be maximized. Ability to demonstrate a genuine interest in the development of team members. Ability to maximize talent in the realm of recruitment, retention and embracing diversity of the team across the organization. Ability to effectively and appropriately interact with others to build trusting relationships both internally and externally. Proficient in Microsoft Word, Power Point, Excel and Outlook. Ability to consider alternatives, weighing risks and rewards before making a decision. Demonstrates sound decision making in a timely manner that leads to positive business results. Ability to take and give direction accordingly. Ability to travel as needed on behalf of the company. Ability to listen, understand, and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects or meet deadlines. Ability to maintain confidentiality regarding salary and personnel issues. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$59k-87k yearly est. 6d ago
Art Director
ITA Group 4.5
ITA Group job in West Des Moines, IA
The Art Director creates, designs and produces quality, creative and effective print and electronic communication solutions. This position's focus is on more complex problem solving and delivery of projects for internal and external clients. The position collaborates with members of sales, strategy and pre-sale team members to ensure deliverables are compelling, accurate, timely and of the highest quality. HIRING REQUIREMENTS * Bachelor's degree or equivalent in Graphic Design. * Minimum five years of experience as a Designer in an advertising agency, internal marketing team or similar environment. * Strong creative abilities and the ability to develop innovative ideas and concepts. * Thorough understanding of the overall creative process and techniques, including conceptualization, design, production artwork, pre-press, computer graphics, printing technologies and web/internet design/software/technologies for all media (website content, social media, email, print, video and other electronic formats). * Mac experience required. Software experience must include: Illustrator, Photoshop, InDesign, Adobe Acrobat and Microsoft Office. * Ability to develop creative strategy and independently seek out existing information and perform the research needed to produce creative and compelling visual design. * Ability to mentor creative/professional individuals, leading them to a higher level of quality and creativity. * Ability to have a positive attitude and effect on the creative/professional staff. * Excellent verbal and written communications skills. * Excellent time management and organizational skills. * Ability to handle multiple priorities and manage workflows and schedules of the creative/professional staff, even in the midst of stressful and difficult circumstances. * Ability to listen, understand, and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. * Ability to work the time necessary to complete projects or meet deadlines. * To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.
$107k-142k yearly est. 59d ago
HR Data Specialist
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
Open to considering part-time or full-time candidates.
$31k-43k yearly est. Auto-Apply 55d ago
Information Security Compliance Analyst
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Information Security Compliance Analyst plays a pivotal role in safeguarding the organization's information assets by leading compliance initiatives, managing vendor and client security assessments, and supporting incident response efforts. This position ensures alignment with industry standards such as ISO27001, SOC 2, PCI DSS, and GDPR, while maintaining robust governance frameworks and security policies. The analyst collaborates cross-functionally to enhance security operations, drive continuous improvement, and uphold regulatory compliance across ITA Group's systems and third-party relationships. ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS Security Operations & Compliance Lead client and vendor security assessments, including third-party reviews, risk assessments, and questionnaire responses. Build and manage workflows for vendor assessments and due diligence. Oversee compliance audits (SOC2, PCI, ISO27001, TruSight), including evidence collection and process optimization. Support the Information Systems Incident Response Team (ISIRT) during security events. Assist in developing requirements for security tools and operational procedures. Evaluate and recommend emerging security technologies and products. Provide off-hours support on a rotating and as-needed basis. Coordinate with external suppliers to resolve security incidents. Systems & Tools Management Administer and monitor various security tools to ensure optimal performance and coverage. Audit & Incident Management Conduct quarterly audits of systems in scope for compliance. Maintain incident logs and ensure readiness for ISO27001 certification. Investigate and remediate Microsoft Security alerts. Compliance Certifications Collaborate with Legal to support privacy regulations and ensure compliance with GDPR and other frameworks. Governance Management Develop and implement Data Loss Prevention (DLP) rules for sensitive document handling. Enhance Insider Threat Protection capabilities. Maintain and update InfoSec policies and procedures. Provide organization-wide coaching and mentorship on security policies. Ensure regulatory and compliance requirements are consistently met. Establish and maintain a security framework and auditing process. Manage security questionnaires and third-party data security risk assessments. Analyze and investigate security anomalies using platform reports, logs, and alerts. POSITION REQUIREMENTS Bachelor's degree in computer science, information technology, or equivalent experience. Eight or more years' experience in information technology support with at least five years of experience in system administration and system design. Security certification such as CISSP, CISA, or CISM are required. Technical certifications in Cisco and Microsoft products is preferred. Excellent communication and documentation skills. Strong experience with ISO27001, SOC 2, PCI DSS 4.x, GDPR, and other regulatory frameworks and privacy regulations. Ability to demonstrate ownership of systems and drive the technology forward to the goals of the company. Direct involvement in the annual planning and budgeting process for Information Technology. Strong communication skills and the ability to interact with other systems personnel in a team environment. Ability to maintain confidentiality pertaining to nonpublic business, financial, personnel, salary, and technological information, plans or data. Ability to think analytically to solve technical problems individually and in a team environment. Ability to effectively plan, schedule and coordinate projects and meet deadlines, managing multiple project concurrently. Ability to analyze and communicate technology performance results. Specific experience working with our current primary technology and software preferred. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines.
$76k-111k yearly est. Auto-Apply 57d ago
AI Practitioner
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The AI Practitioner is an individual contributor responsible for driving the development, implementation, and optimization of AI-powered solutions across the enterprise. This role will play a key part in identifying opportunities to leverage Artificial Intelligence (AI) and Machine Learning (ML) to enhance operations, improve decision-making, and deliver innovation projects. The AI Practitioner will also support the “care and feeding” of AI systems - maintaining, improving, and monitoring AI tools, agents, and models to ensure ongoing value creation and ethical, responsible use of AI across the organization. ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS AI Solution Development & Implementation · Design, develop, and deploy AI models, tools, and workflows to address identified business challenges and innovation opportunities. · Collaborate with business stakeholders to translate functional requirements into AI-driven solutions. · Evaluate and integrate third-party AI tools or APIs (e.g., large language models, predictive analytics, automation platforms). · Build and fine-tune AI models to support data analysis, customer insights, operational efficiency, and innovation initiatives. AI Operations, Maintenance & Optimization · Oversee the lifecycle of deployed AI solutions, ensuring consistent performance, accuracy, and compliance. · Monitor AI agents, chatbots, and automation tools for output quality, model drift, and user adoption. · Conduct regular retraining, tuning, and improvement of AI models and workflows. · Implement governance and documentation standards for AI projects to ensure transparency and repeatability. Cross-Functional Collaboration · Partner with data engineers, business analysts, and innovation leaders to identify use cases and prioritize AI opportunities. · Serve as an internal AI subject matter expert, advising teams on potential AI use and practical applications. · Communicate complex AI concepts to non-technical stakeholders in an accessible way. · Participate in project teams and proof-of-concept initiatives exploring new AI technologies or tools. Continuous Learning & Innovation · Stay current on emerging AI trends, technologies, and best practices. · Experiment with new AI models, frameworks, and methodologies to identify potential business applications. · Support internal knowledge-sharing initiatives and contribute to the development of an enterprise AI capability framework. POSITION REQUIREMENTS Education · Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related field (Master's preferred but not required). Experience · 2-5 years of experience developing and implementing AI/ML solutions in an applied or enterprise environment. · Experience working with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and/or large language models (e.g., OpenAI, Anthropic, Azure OpenAI). · Familiarity with AI tools and APIs for automation, NLP, computer vision, or data processing. · Understanding of data management principles, prompt engineering, and AI model evaluation. Skills · Strong programming skills (Python, SQL, R, or similar). · Ability to manage multiple AI projects with attention to accuracy, performance, and business alignment. · Strong problem-solving, analytical thinking, and communication skills. · Interest in human-AI collaboration, ethics, and responsible AI development. Preferred Qualifications · Hands-on experience deploying AI models in production environments. · Prior experience supporting AI tools or agents used by business teams. · Exposure to innovation or digital transformation initiatives within an enterprise. Key Attributes · Curious and continuously learning about emerging AI technologies. · Comfortable working in ambiguity and exploring new, unstructured problem areas. · Collaborative mindset with the ability to bridge technical and business perspectives. · Self-starter who thrives in fast-paced, evolving environments. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
$85k-114k yearly est. Auto-Apply 14d ago
Sr. Graphic Designer (Temporary Appointment)
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
We are seeking a Temporary Sr. Graphic Designer to support our Engagement Communications department during a period of increased seasonal volume, anticipated from December through April (with the possibility of extension into May, depending on business needs). The Senior Graphic Designer creates, designs and produces quality, creative and effective print and electronic communication solutions for more complex projects with internal and external clients of the Engagement Communications department. POSITION REQUIREMENTS Full-time, on-site presence (40 hours / week) at our West Des Moines headquarters for the duration of the temporary assignment. Must reside in the Greater Des Moines area. Bachelor's degree or equivalent in Graphic Design. Minimum five years' experience as a Graphic Designer in an advertising agency or similar environment. Strong creative abilities and the ability to develop innovative ideas and concepts. Working understanding of effective design and communication, including conceptualization, production artwork, pre-press, printing technologies and web, Internet, design, software technologies. Mac experience required. Software experience must include Creative Suite (Illustrator, PhotoShop, InDesign, Adobe Acrobat), Microsoft Office and project management software. Adobe Express experience is a bonus. Demonstrates curiosity and openness toward emerging technologies, particularly AI. Ideal candidate would feel comfortable exploring and leveraging AI tools for concepting. Ability to review own design work and critique it prior to presentation to internal or external clients. Ability to explain design rationale to internal and/or external clients. Excellent verbal and written communication skills. Excellent organizational skills. Ability to handle multiple priorities and manage personal workflow and schedules even in the midst of stressful and difficult circumstances. Ability to provide mentorship to other team members in the Senior Graphic Designer role. Ability to work well with a wide variety of people with different backgrounds and produce high quality deliverables. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$51k-67k yearly est. Auto-Apply 60d+ ago
Event Coordinator
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Event Coordinator assists in the development and operation of travel programs for existing clients by providing a level of support to the internal team members that exceeds expectations. This position will assist in the development and maintenance of key supplier and client relationships. The Event Coordinator assists Buyers, Event Managers, and Senior Event Managers in their efforts to operate successful and profitable travel programs for ITA Group clients. POSITION REQUIREMENTS Associate's or Bachelor's degree preferably in Event Management, Marketing or Business Administration, or equivalent work experience. Minimum two years work experience in a related field, customer service or retail industry. Ability to handle numerous projects and to prioritize workload; effective organizational skills with an ability to manage details. Ability to think and act in a proactive manner. Capable of seeing the big picture while understanding how each element contributes to the greater whole. Must be competent to project how a change or delay in one area will impact the overall project. Willingness to try new ideas and challenge status quo. Experience in effective communication and relationship building skills and business writing. Ability to interact with all levels of client management. Demonstrated proficiency with Microsoft PowerPoint, Microsoft Word and Microsoft Excel. Experience with Project Management Software, Visio and CRM system knowledge a plus, but not required. Effective problem solving skills. Ability to display a sense of urgency, ownership and accountability. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
$27k-33k yearly est. Auto-Apply 12d ago
Event Accountant, Associate
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Associate Event Accountant will assist the Event Accounting team in their efforts to successfully finalize billing for the Event Solution Line. REQUIREMENTS Associate's or Bachelor's degree, preferably in Accounting Minimum two years' work experience in a related field Ability to organize work and manage several projects simultaneously to meet established deadlines. Ability to learn quickly, be resourceful and conduct daily tasks independently and in a proactive manner. Capable of seeing the big picture while understanding how each element contributes to the greater whole. Must be competent to project how a change or delay in one area will impact the overall project. Excellent verbal and written communication skills Ability to build rapport and collaborate with all team members, internal sales team and internal customers. Flexibility to travel occasionally on client programs. Strong problem solving and decision-making skills with an emphasis in solution development Display a sense of urgency, ownership, and accountability Proficient in Excel and Word Positive attitude with the ability to represent ITA Group in a polished and respectful manner when interacting with internal and external clients. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred Ability to work the time necessary to complete projects and/or meet deadlines
$39k-49k yearly est. Auto-Apply 32d ago
Solution Line Manager - Channel Partner Solutions
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Solution Line Manager (SLM) operates as the strategic leader for ITA Group's Channel Partner solution line, executing on the solution line (SL) vision and managing the overall SL portfolio. This involves aligning teams, prioritizing work, managing financials and driving sales funnel activity on behalf of the SL. The SLM works in close connection to assigned resources within Centers of Client Excellence (CCE) teams to develop business and marketing plans for products and services and manage the roadmap for solutions with ITA Group client-centricity in mind. The SLM is responsible for executive-level reporting on SL performance and will serve as the primary leader of the SL overall throughout the organization. This role works in close collaboration with the Manager - Strategy Team Leader (MSTL), Product Development and Marketing Strategy teams. POSITION REQUIREMENTS Bachelor's degree in marketing, advertising, business administration/management, finance, communications or applicable field is required. Minimum ten years work experience in sales, marketing and/or related field requiring custom channel partner development focusing on clients' financial and business objectives. Performance improvement knowledge and experience, along with customer service experience in a service-related industry, is preferred. Five years product/brand management experience. Demonstrated success defining and launching excellent products. Demonstrated proficiency with Microsoft PowerPoint, Microsoft Word and Microsoft Excel. Experience with Microsoft Publisher and Keynote is preferred. Experience working with cross-functional teams with proven ability to influence cross-functional teams without formal authority. Excellent interpersonal skills with the ability to delegate and work effectively as a leader within a team environment. Ability to develop strong relationships, easily build rapport and earn the respect of colleagues, product partners and clients. Demonstrated business communication experience including strong written, verbal and presentation skills. Ability to interact with all levels of client management and articulate ideas regarding strategy, industry knowledge, business practices and ITA Group's core competencies. Ability to understand clients' needs and challenges and develop strategic solutions accordingly. Solid business acumen with a strong leadership presence. Highly energized, with a driven, positive and professional attitude and strong work ethic. Highly analytical with strong problem-solving, decision-making skills with an emphasis in solution development. Ability to learn quickly; to research new accounts and industries and identify and apply solutions to customers' business models, goals and objectives. Ability to think and act in a proactive manner. Ability to take and give direction accordingly. Ability to travel (as needed) to ITA Group regional offices and client locations as requested by clients or internal team members to support presentation and sales efforts. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$73k-93k yearly est. Auto-Apply 2d ago
Event Accountant
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Event Accountant is responsible for compiling, auditing and reconciling financial information/data to obtain the highest profitability level possible for travel programs on an interim and fiscal year end basis. ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS Review and authorize billings received from vendors to determine accuracy and applicable handling of charges. Maintain supplier relationships and secure an outstanding credit rating through timely settlement of discrepancies and payment. Review and be fully aware of all aspects of the air ticketing on travel programs to ensure correct billing to client. Create professional, accurate and complete final bills to the clients for travel programs. Billing must adhere to departmental standards of format. Determine and assess surcharges, administrative fees and additional charges billable to clients based on whether or not contractual agreements with the client have been achieved. Negotiate with suppliers on billing discrepancies to ensure accuracy, fairness and obtaining the highest profitability level possible for the company. Complete final accounting spreadsheet analysis to report accurate revenue, expense, and contribution margin figures. Assemble financial information as it relates to a specific request or Event Operations program and communicate to Accounting Leadership, Event Operations staff, client contact and other appropriate personnel. Review costing spreadsheet (from Event Operations) to determine accuracy and completeness. Advise Event Operations on unique costing and spreadsheets for foreign exchange rate programs. Determine appropriate exchange rate resulting in either an additional charge and/or refund to client. Research and report client financial history to Event Managers to aid them with future pricing. Assist the manager and Accounting Leadership with monthly general ledger reconciliations as assigned and prepare appropriate worksheets for review by outside auditing agency. Assist Accounts Receivable Accountant with travel client accounts receivables. Collect overpayments or amounts due from suppliers. Create and distribute client invoices for final balance due once the final bill is complete. Analyze system and procedural needs and make enhancement recommendations to Manager and Accounting Leadership POSITION REQUIREMENTS Bachelor's degree in Accounting or related major; twelve semester hours of accounting to include one accounting course. Ability to analyze actual versus budgeted results. Personal computer experience; Excel and Word preferred. Excellent verbal and written communication skills. Effective interpersonal skills. Ability to organize work to meet established completion dates. Flexibility to travel occasionally on client programs. Ability to manage several projects together at the same time. Ability to represent ITA Group with professionalism in interacting with internal and external clients. Professional and positive attitude. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
$34k-44k yearly est. Auto-Apply 47d ago
Writer (Temporary Appointment)
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
We are seeking a Temporary Writer to support our Engagement Communications department during a period of increased seasonal volume, anticipated from December through April (with the possibility of extension into May, depending on business needs). In this role, the Writer will collaborate with internal and external clients to conceive, write, and produce high-quality, creative, and effective print and digital communication solutions. The focus will be on supporting more complex projects that require strategic thinking, strong storytelling, and attention to detail. POSITION REQUIREMENTS Full-time, on-site presence (40 hours / week) at our West Des Moines headquarters for the duration of the temporary assignment. Bachelor's degree or equivalent in Journalism, Advertising, Public Relations or English. Minimum three years' experience as a Writer in an advertising agency or similar environment. Strong creative abilities and the ability to develop innovative ideas and concepts. Working understanding of effective communication styles and techniques, including conceptualization, copy outlining, writing, editing and proofing for all media (social media, print, video and electronic). Ability to review own writing and critique it prior to presentation to internal or external clients. Ability to explain, create concept rationale to internal and/or external clients. Basic PC experience required. Software experience must include Microsoft Office Products and PowerPoint, as well basic formatting with Adobe InDesign. Excellent verbal and written communication skills. Excellent organizational skills. Excellent copyediting and proofing skills. Ability to handle multiple priorities and manage personal workflow and schedules even in the midst of stressful and difficult circumstances. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$68k-96k yearly est. Auto-Apply 60d+ ago
Client Success Associate
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
The Client Success Associate (CS Associate) assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations. The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients' needs are being met throughout the program life cycle. POSITION REQUIREMENTS Qualifications & Education Bachelor's degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience). 0-3 years of professional experience in operations, coordination, or administrative support; professional services or service-related industry background preferred. Technical Skills Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint). Proficiency with CRM platforms, project management tools, and business reporting software applications. Communication & Interpersonal Skills Excellent business writing and presentation skills. Strong written communication skills for clear and concise documentation and routing. Ability to listen, understand, and respond effectively to internal and external client needs. Team-oriented mindset with flexibility and collaboration skills. Organizational & Problem-Solving Abilities Effective organizational, time management, and attention-to-detail skills. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong problem-solving and decision-making skills, with an emphasis on solution development. Ability to identify and offer process improvements that support client success efforts. Work Approach & Professionalism Demonstrates urgency, ownership, and accountability in daily responsibilities. Commitment to delivering high-quality work consistently. Willingness to work the time necessary to complete projects and meet deadlines. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.
$36k-48k yearly est. Auto-Apply 7d ago
Contract Specialist
Ita Group Inc. 4.5
Ita Group Inc. job in West Des Moines, IA
PURPOSE:
$32k-46k yearly est. Auto-Apply 8d ago
Consultant Agreement Coordinator
ITA Group 4.5
ITA Group job in West Des Moines, IA
The Consultant Agreement Coordinator oversees the consultant agreement process between Health Care Professionals, Patients, KOLs, Ex-US/Global attendees (hereinafter referred to as "HCP") and the client's legal team. This position provides VIP/individualized email correspondence with every pharmaceutical HCP invited to an event throughout the registration, contracting and payout process. This position works closely with the ITA Customer Meeting Event Managers, ensuring all HCPs are fully contracted prior to attending the event to remain in compliance with US pharmaceutical guidelines. POSITION REQUIREMENTS * Bachelor's degree in Business or related field required. * Minimum three years of experience in an administrative role. * Experience with Microsoft Office, especially Excel. * Effective problem-solving skills. * Excellent research skills. * Ability to handle numerous projects with proven attention to detail and deadlines. * Superior communication and organizational skills. * Superior relationship-building skills. * Superior quality-control skills in all areas of the position. * Must be available to work a full time schedule, Monday through Friday. Opportunity to work remotely is not available for this position. * Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. * Ability to work the time necessary to complete projects and/or meet deadlines. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$41k-55k yearly est. 22d ago
AI Practitioner
ITA Group 4.5
ITA Group job in West Des Moines, IA
The AI Practitioner is an individual contributor responsible for driving the development, implementation, and optimization of AI-powered solutions across the enterprise. This role will play a key part in identifying opportunities to leverage Artificial Intelligence (AI) and Machine Learning (ML) to enhance operations, improve decision-making, and deliver innovation projects. The AI Practitioner will also support the "care and feeding" of AI systems - maintaining, improving, and monitoring AI tools, agents, and models to ensure ongoing value creation and ethical, responsible use of AI across the organization. ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS AI Solution Development & Implementation * Design, develop, and deploy AI models, tools, and workflows to address identified business challenges and innovation opportunities. * Collaborate with business stakeholders to translate functional requirements into AI-driven solutions. * Evaluate and integrate third-party AI tools or APIs (e.g., large language models, predictive analytics, automation platforms). * Build and fine-tune AI models to support data analysis, customer insights, operational efficiency, and innovation initiatives. AI Operations, Maintenance & Optimization * Oversee the lifecycle of deployed AI solutions, ensuring consistent performance, accuracy, and compliance. * Monitor AI agents, chatbots, and automation tools for output quality, model drift, and user adoption. * Conduct regular retraining, tuning, and improvement of AI models and workflows. * Implement governance and documentation standards for AI projects to ensure transparency and repeatability. Cross-Functional Collaboration * Partner with data engineers, business analysts, and innovation leaders to identify use cases and prioritize AI opportunities. * Serve as an internal AI subject matter expert, advising teams on potential AI use and practical applications. * Communicate complex AI concepts to non-technical stakeholders in an accessible way. * Participate in project teams and proof-of-concept initiatives exploring new AI technologies or tools. Continuous Learning & Innovation * Stay current on emerging AI trends, technologies, and best practices. * Experiment with new AI models, frameworks, and methodologies to identify potential business applications. * Support internal knowledge-sharing initiatives and contribute to the development of an enterprise AI capability framework. POSITION REQUIREMENTS Education * Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Engineering, or a related field (Master's preferred but not required). Experience * 2-5 years of experience developing and implementing AI/ML solutions in an applied or enterprise environment. * Experience working with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and/or large language models (e.g., OpenAI, Anthropic, Azure OpenAI). * Familiarity with AI tools and APIs for automation, NLP, computer vision, or data processing. * Understanding of data management principles, prompt engineering, and AI model evaluation. Skills * Strong programming skills (Python, SQL, R, or similar). * Ability to manage multiple AI projects with attention to accuracy, performance, and business alignment. * Strong problem-solving, analytical thinking, and communication skills. * Interest in human-AI collaboration, ethics, and responsible AI development. Preferred Qualifications * Hands-on experience deploying AI models in production environments. * Prior experience supporting AI tools or agents used by business teams. * Exposure to innovation or digital transformation initiatives within an enterprise. Key Attributes * Curious and continuously learning about emerging AI technologies. * Comfortable working in ambiguity and exploring new, unstructured problem areas. * Collaborative mindset with the ability to bridge technical and business perspectives. * Self-starter who thrives in fast-paced, evolving environments. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.
$85k-114k yearly est. 53d ago
Manager - Event Operations
ITA Group 4.5
ITA Group job in West Des Moines, IA
The Manager - Event Operations leads and manages the Event Operations Program Management teams. The Manager - Event Operations is responsible for delivering an event that meets or exceeds our client expectations. The Manager is responsible for all existing customer relationships managed by the internal team. The Manager works closely with pre-sell to renew existing programs and ensure successful onboarding of new client programs in a smooth and seamless manner. POSITION REQUIREMENTS * Bachelor's degree in Business or related field. * Minimum seven years of experience with ITA Group or like responsibility at another company, event management experience preferred. * Effective interpersonal skills with the ability to supervise employees, including communicating employee position accountabilities and performance expectations and the ability to assess and provide performance feedback. * Strong written and verbal communication skills with the ability to develop and conduct client presentations and training programs. * Solid business acumen with a positive, professional attitude. * Strong problem solving, decision-making skills with an emphasis in solution development. * Proven track record of displaying a sense of urgency, ownership and accountability. * Ability to promote team effectiveness enabling teamwork and collaboration to be maximized. * Ability to demonstrate a genuine interest in the development of team members. * Ability to maximize talent in the realm of recruitment, retention and embracing diversity of the team across the organization. * Ability to effectively and appropriately interact with others to build trusting relationships both internally and externally. * Proficient in Microsoft Word, Power Point, Excel and Outlook. * Ability to consider alternatives, weighing risks and rewards before making a decision. * Demonstrates sound decision making in a timely manner that leads to positive business results. * Ability to take and give direction accordingly. * Ability to travel as needed on behalf of the company. * Ability to listen, understand, and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. * Ability to work the time necessary to complete projects or meet deadlines. * Ability to maintain confidentiality regarding salary and personnel issues. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$59k-87k yearly est. 35d ago
Solution Line Manager - Channel Partner Solutions
ITA Group 4.5
ITA Group job in West Des Moines, IA
The Solution Line Manager (SLM) operates as the strategic leader for ITA Group's Channel Partner solution line, executing on the solution line (SL) vision and managing the overall SL portfolio. This involves aligning teams, prioritizing work, managing financials and driving sales funnel activity on behalf of the SL. The SLM works in close connection to assigned resources within Centers of Client Excellence (CCE) teams to develop business and marketing plans for products and services and manage the roadmap for solutions with ITA Group client-centricity in mind. The SLM is responsible for executive-level reporting on SL performance and will serve as the primary leader of the SL overall throughout the organization. This role works in close collaboration with the Manager - Strategy Team Leader (MSTL), Product Development and Marketing Strategy teams. POSITION REQUIREMENTS * Bachelor's degree in marketing, advertising, business administration/management, finance, communications or applicable field is required. * Minimum ten years work experience in sales, marketing and/or related field requiring custom channel partner development focusing on clients' financial and business objectives. Performance improvement knowledge and experience, along with customer service experience in a service-related industry, is preferred. * Five years product/brand management experience. * Demonstrated success defining and launching excellent products. * Demonstrated proficiency with Microsoft PowerPoint, Microsoft Word and Microsoft Excel. Experience with Microsoft Publisher and Keynote is preferred. * Experience working with cross-functional teams with proven ability to influence cross-functional teams without formal authority. * Excellent interpersonal skills with the ability to delegate and work effectively as a leader within a team environment. * Ability to develop strong relationships, easily build rapport and earn the respect of colleagues, product partners and clients. * Demonstrated business communication experience including strong written, verbal and presentation skills. Ability to interact with all levels of client management and articulate ideas regarding strategy, industry knowledge, business practices and ITA Group's core competencies. Ability to understand clients' needs and challenges and develop strategic solutions accordingly. * Solid business acumen with a strong leadership presence. * Highly energized, with a driven, positive and professional attitude and strong work ethic. * Highly analytical with strong problem-solving, decision-making skills with an emphasis in solution development. * Ability to learn quickly; to research new accounts and industries and identify and apply solutions to customers' business models, goals and objectives. * Ability to think and act in a proactive manner. * Ability to take and give direction accordingly. * Ability to travel (as needed) to ITA Group regional offices and client locations as requested by clients or internal team members to support presentation and sales efforts. * Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. * Ability to work the time necessary to complete projects and/or meet deadlines. To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$73k-93k yearly est. 4d ago
Writer (Temporary Appointment)
ITA Group Inc. 4.5
ITA Group Inc. job in West Des Moines, IA
We are seeking a Temporary Writer to support our Engagement Communications department during a period of increased seasonal volume, anticipated from December through April (with the possibility of extension into May, depending on business needs). In this role, the Writer will collaborate with internal and external clients to conceive, write, and produce high-quality, creative, and effective print and digital communication solutions. The focus will be on supporting more complex projects that require strategic thinking, strong storytelling, and attention to detail. POSITION REQUIREMENTS Full-time, on-site presence (40 hours / week) at our West Des Moines headquarters for the duration of the temporary assignment. Bachelor's degree or equivalent in Journalism, Advertising, Public Relations or English. Minimum three years' experience as a Writer in an advertising agency or similar environment. Strong creative abilities and the ability to develop innovative ideas and concepts. Working understanding of effective communication styles and techniques, including conceptualization, copy outlining, writing, editing and proofing for all media (social media, print, video and electronic). Ability to review own writing and critique it prior to presentation to internal or external clients. Ability to explain, create concept rationale to internal and/or external clients. Basic PC experience required. Software experience must include Microsoft Office Products and PowerPoint, as well basic formatting with Adobe InDesign. Excellent verbal and written communication skills. Excellent organizational skills. Excellent copyediting and proofing skills. Ability to handle multiple priorities and manage personal workflow and schedules even in the midst of stressful and difficult circumstances. Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. Ability to work the time necessary to complete projects and/or meet deadlines. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work. ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$68k-96k yearly est. 22d ago
Client Success Associate
ITA Group 4.5
ITA Group job in West Des Moines, IA
The Client Success Associate (CS Associate) assists with Engagement Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations. The CS Associate provides administrative and detail-oriented task support to Client Success Managers to ensure clients' needs are being met throughout the program life cycle. POSITION REQUIREMENTS * Qualifications & Education * Bachelor's degree in marketing, advertising, management, business administration, communications, or a related field preferred (or equivalent experience). * 0-3 years of professional experience in operations, coordination, or administrative support; professional services or service-related industry background preferred. * Technical Skills * Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint). * Proficiency with CRM platforms, project management tools, and business reporting software applications. * Communication & Interpersonal Skills * Excellent business writing and presentation skills. * Strong written communication skills for clear and concise documentation and routing. * Ability to listen, understand, and respond effectively to internal and external client needs. * Team-oriented mindset with flexibility and collaboration skills. * Organizational & Problem-Solving Abilities * Effective organizational, time management, and attention-to-detail skills. * Ability to manage multiple priorities and deadlines in a fast-paced environment. * Strong problem-solving and decision-making skills, with an emphasis on solution development. * Ability to identify and offer process improvements that support client success efforts. * Work Approach & Professionalism * Demonstrates urgency, ownership, and accountability in daily responsibilities. * Commitment to delivering high-quality work consistently. * Willingness to work the time necessary to complete projects and meet deadlines. ABOUT ITA GROUP ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients' employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.
$36k-48k yearly est. 6d ago

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Updated January 17, 2026

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ITA Group may also be known as or be related to ITA GROUP INC, ITA Group, ITA Group Inc, ITA Group Inc., ITA Group, Inc. and Ita Group, Inc.

ITA Group jobs - 32 jobs

Customer Care Specialist I (part time)

Manager - Event Operations

Art Director

HR Data Specialist

Information Security Compliance Analyst

AI Practitioner

Sr. Graphic Designer (Temporary Appointment)

Event Coordinator

Event Accountant, Associate

Solution Line Manager - Channel Partner Solutions

Event Accountant

Writer (Temporary Appointment)

Client Success Associate

Contract Specialist

Consultant Agreement Coordinator